IMsBEAUTY CARE AND WELLNESS

BEAUTY CARE AND WELLNESS
Compiled by:
JOSEPHINE R. TEVES
Instructor
UNIT 1
1.Obtain and convey workplace information
Workplace communication refers to the process of delivering information within an organization

whether it is verbal and nonverbal. A workplace is the physical location where someone works. Such a
place can range from a home office to a large office building or factory. The workplace is one of the most
important social spaces other than the home. The most common workplace communication barriers are
non- attentive listening, interrupting others, inappropriate reaction, jumping to conclusions, failure to
recognize body language synchronicity and gender differences. The first four barriers are self-
explanatory, not listening, acting disproportionately to a situation or information, and making a
judgment before having all information. Most persons are aware on these negative actions in the
workplace. However, the last two are more subtle. To be more effective in your workplace
communication, you must be conscious on how you are presenting yourself. For instance, body language
synchronicity means having your actions match your words and tone. In addition, recognizing and
accepting that women and men communicate differently; women gesticulate more to demonstrate
what they are saying and use more words than men when communicating.
Communication is needed to increase efficiency, satisfy customers, improve quality, and create
innovative products. One of the most important facts about collecting appropriate information is to
remember that the information needs of the business will change with time. This can be due to many
reasons including changes in technology, new directions for the business, a change of customers or
increased competition.
Information is everywhere. But you should use reliable sources for effective communication. Knowing
the strengths and weaknesses of different sources can help you choose the most appropriate and useful
material for communication. Here are some common sources
 Team members: One can get information from their team members
 Suppliers: Suppliers are also a source of an appropriate information
 Trade personnel
 Local government
 Industry bodies
2. Effective questioning
Effective questions are questions that are powerful and thought provoking. Effective questions are
open- ended and not leading questions. They are not “why” questions, but rather “what” or “how”
questions. “Why” questions are good for soliciting information, but can make people defensive so be
thoughtful in your use of them. When asking effective questions, it is important to wait for the answer
and not provide the answer. When working with people to solve a problem, it is not enough to tell them
what the problem is. They need to find out or understand it for themselves. You help them do this by
asking them thought provoking questions. Rather than make assumptions find out what the person you
are talking to knows about the problem.
For example: “What do you think the problem is?”
Behind effective questioning is also the ability to listen to the answer and suspend judgement. This
means being intent on understanding what the person who is talking is really saying.
LISTENING AS PART OF EFFECTIVE QUESTIONING
Effective listening is a skill that requires nurturing and needs development. Factors that may work
against effective listening factors include: A desire to keep control of the conversation. As highly trained
professionals demonstrate their intelligence and skill so they often want to give the answer before they
have fully heard the question.
Listening Skills as part of Effective Questioning
Articulating
Attention and awareness result in articulation and succinctly describing what we have learned from our
client. Sharing our observation clearly but without judgment does this.
Clarifying
- Is a combination of asking and clearly articulating what we have heard. By asking questions our
client knows we are listening and filling in the gaps. When our client is being vague, it is
important for us to clarify the circumstances. We can assist them to seewhat they can’t see
themselves by making a suggestion.
Being Curious
- Do not assume you know the answer or what your client is going to tell you. Wait and be curious
about what brings them to see you.
Active Listening
- Of all the skill sets you can bring into the workplace, active listening is by far the most important.
Whether it is engaging in one-on-one conversations, participating in meetings or even
interviewing a potential candidate, people who master active listening sills will be more effective
in everything they do.
Active Listening Skills in Business Situations
When you work to improve active listening skills in business situations, you can enhance your
communication with clients, peers and employees
Step 1. Clear your mind of distractions when you need to listen actively. Make a conscious effort to focus
only on listening to the person speaking to you.
Step 2. Sit or stand so you face the speaker. Make your body language communicate your interest to the
speaker. Establish eye contact to communicate your active listening.
Step 3. Remove disttractions as much as possible
Step 4.Encourage the speaker with nods and affirmations, as appropriate, so the speaker knows you are
listening.
Step 5. Stay focused on listening without turning your mind to your response. If you are formulating a
response in your mind, you stop listening actively and you may miss important information. Insteadd,
continue to listen while thte speaker speaks.
Step 6. Notice nonverbal communication from the speaker.
Step 7. Resist the urge to interrupt.
Step 8. Continue listening as the speaker responds to your questions and comments
APPROPRIATE MEDIUM FOR TRANSFER OF INFORMATION
Transfer information and ideas is a critical component of success in an office atmosphere. As such, it is
necessary to learn as much as possible about the different methods and channels available for
transmitting information in the workplace. There are some appropriate medium used to transfer
information and ideas:
- Memorandum
- Circular
- Notice
- Information discussion
- Follow-up or verbal instructions
- Face to face communication
The communication media that helps transfer information and ideas in a workplace are:
- Email
- Presentations
- Meetings
IMPORTANCE OF NON- VERBAL COMMUNICATION
When we communicate, nonverbal cues can be as important, or in some cases even more important,
than what we say. Non- verbal communication can have a great impact on the listener and the outcome
of the communication
Types of Non- verbal Communication
- Hand gestures
- General body language
- Body Positioning
- Lines of Communication with Supervisors and colleagues
Progress Check:
1. Describe workplace problems related to work activities
2. Explain workplace communication
3. What are appropriate sources of communication?
UNIT 2
WORK IN TEAM ENVIRONMENT

IMsBEAUTY CARE AND WELLNESS

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BEAUTY CARE AND WELLNESS

1.Obtain and convey workplace information

Workplace communication refers to the process of delivering information within an organization

For example: “What do you think the problem is?”

LISTENING AS PART OF EFFECTIVE QUESTIONING

Listening Skills as part of Effective Questioning

Step 3. Remove disttractions as much as possible

Step 6. Notice nonverbal communication from the speaker.

Step 7. Resist the urge to interrupt.

APPROPRIATE MEDIUM FOR TRANSFER OF INFORMATION

Types of Non- verbal Communication

1. Describe workplace problems related to work activities

2. Explain workplace communication

3. What are appropriate sources of communication?

WORK IN TEAM ENVIRONMENT

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