Business Integrity

BUSINESS INTEGRITY
COURSE DESCRIPTION
This course will provide student with knowledge and skills in business integrity in an organization
and what business integrity means to the employees and clients of a particular company.
Course Goals
 To understand what business integrity means

 To be able to identify the process of business integrity in the company and society at large;
 To demonstrate ethics and integrity at a workplace
 To build a meaningful relationship at the workplace
 To develop positive ways to lead by example in the workplace
 Ways to recognize and appreciate your team.
WHAT IS INTEGRITY?
It is the essence of one being honest, punctual, sincere, and willing to learn from mistakes and rise
from their current state. It also implies the moral and ethical principles that one adheres to in their
professional and personal life.
Overall, integrity is the foundation that helps individuals stay firm amidst everything that might
come in their path towards success.
WHAT IS INTEGRITY IN BUSINESS?
Having integrity in business means operating your organization consistently in accordance with a
strong set of a morals, values and while following applicable ethical guidelines. Integrity can also be
defined as “the state of being whole and undivided”.
THE IMPORTANCE OF INTEGRITY IN BUSINESS
These days, most business owners understand the importance of integrity in business. After all,
words like “authenticity,” “trustworthiness” and “transparency” are prominent on company
websites and throughout marketing materials.
But do you know what integrity in business really means? How does your business rate? And most
importantly, what can you do to improve it?
Examples of practices that lack integrity include:
 Not treating every customer with same baseline of respect, no matter how much
they spend with you.
 Underpaying or mistreating staff or contractors
 Misleading client or misrepresenting your services and abilities
 Overselling or under-delivering
 Faking reviews and running misleading ads
WHY INTEGRITY IN BUSINESS MATTERS
 It gives your business a competitive edge

 It helps save face during a crisis
 It makes difficult decisions easier
 It costs less in the long run
 It helps secure favourable publicity
FIVE DIMENSIONS OF INTEGRITY IN BUSINESS
1. Trust
2. Consistency
3. Ownership
4. Collectively
5. Evolution
FOUR WAYS TO IMPROVE INTEGRITY IN YOUR BUSINESS
1. Evaluate it on a personal level

2. Learn what “integrity” means to others
3. Hire with values in mind
4. Learn it from others
FIVE WAYS TO DEMONSTRATE BUSINESS INTEGRITY TO YOUR CLIENTS
1. Make it part of your organizations

2. Offer Stellar customer service
3. Prioritize quality work
4. Practice transparency
5. Running any type of business comes with social responsibility as well. Why not use some of
your resources and give back to the community?
You can:
 Donate to a local charity or volunteer for social work in your neighbourhood
 Sponsor a local event or contribute your time to help organize it
 Partner with fellow business owners to empower the community
 Use your knowledge and skills to support non-commercial ventures
 Engage your employees in extracurricular activities
WHAT INTEGRITY IN BUSINESS MEANS?
On a personal level, people of integrity have a strong moral compass. They keep their word, take full
responsibility for their actions and hold fast to their moral codes, if it sometimes means winding up
in uncomfortable situations or having to make tough decisions.
WAYS TO DEMONSTRATE ETHICS AND INTEGRITY IN YOUR BUSINESS.
1. Customer value strategy

2. Accounting practices
3. Truth-in-selling
4. Integrity in management practices
5. Customer service integrity
6. Personal integrity
7. Product integrity
The success of an organization is built off of the trust of customers, employees, and the general
public.
WHAT DOES INTEGRITY MEAN TO YOUR EMPLOYEES?
While your personal integrity informs integrity in business, these are not quite interchangeable
things. Its important that integrity in your business is more than your vision alone. It needs to be
something your whole team can legitimately buy into and associate with. You want to learn what
integrity means to your employees.
HELPFUL INTEGRITY AT WORK EXAMPLES
Often, integrity is one of the core values many employees strive to possess for excelling in the
workplace and developing positive working relationship. Although this term may have different
meanings to various individuals, it usually means others view you as dependable and respectable.
understanding this value more may help you develop your own ideas of this concept and learn how
to showcase it at work.
Here are 10 integrity at work examples for you to explore and emulate in your own job performance:
1. Building trust
2. Increasing respect
3. Showing dependability
4. Acknowledging co-workers
5. Making effective decisions
6. Forming relationships
7. Taking responsibilities
8. Increasing cooperation
9. Leading others
10. Complying with company policies
ADVANTAGES OF INTEGRITY AT WORK
There are some advantages you may experience when showcasing your integrity at work, such as
creating strong relationship with others and earning recognition for your cooperation to the
company. You may develop strong relationship with your co-workers and managers when you
express integrity because they may trust you as a person. additionally, you can earn recognition for
your contribution when you’re honest about the project you worked on, including expressing if
you’ve encountered challenges or required external help.
TIPS FOR BUILDING TRUST IN THE WORKPLACE
If you want to be part of a team where your co-workers appreciate your work, feel comfortable
coming to you for help and where productivity is high because everyone works together well, its
important to build trust first. Here are 14 actionable steps to boost trust with your managers and co-
worker’s:
1. Follow through on promise

2. Communicate with co-workers
3. Become a mentor
4. Be honest
5. Get to know your team
6. Admit to your mistakes
7. See the value in each team member
8. Participate in office activities
9. Help your team
10. Operate your values
11. Build trust gradually
12. Admit to lack of knowledge and experience
13. Be inclusive
14. Take your responsibilities seriously
WAYS TO SHOW RESPECT IN THE WORKPLACE
A respectful work environment boost employee morale and creates a more positive, productive
workplace. Make professionalism a habit and demonstrate respect with these simple yet
powerful actions:
1. Say something
2. Smile
3. Say” thank you”
4. Be considerable
5. Apologize
6. Participate constructively
7. Respond in timely manner
8. Go the extra mile
9. Be reliable
10. Feedback is a gift
HOW TO BUILD A RELATIONSHIP IN THE WORKPLACE
Building positive relationship in the workplace may come naturally to some. However, even if you
are unsure how to transition co-worker relationship into positive workplace relationship, you can
use the following steps:
1. Understand your strength and weaknesses

2. Schedule time to develop relationships
3. Ask questions and listen
4. Offer assistance
5. Know when to ask for assistance
6. Appreciate each employee’s role
7. Keep your commitment
8. Be present

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BUSINESS INTEGRITY

 To understand what business integrity means

WHAT IS INTEGRITY IN BUSINESS?

THE IMPORTANCE OF INTEGRITY IN BUSINESS

Examples of practices that lack integrity include:

WHY INTEGRITY IN BUSINESS MATTERS

 It gives your business a competitive edge

FIVE DIMENSIONS OF INTEGRITY IN BUSINESS

FOUR WAYS TO IMPROVE INTEGRITY IN YOUR BUSINESS

1. Evaluate it on a personal level

FIVE WAYS TO DEMONSTRATE BUSINESS INTEGRITY TO YOUR CLIENTS

1. Make it part of your organizations

WHAT INTEGRITY IN BUSINESS MEANS?

WAYS TO DEMONSTRATE ETHICS AND INTEGRITY IN YOUR BUSINESS.

1. Customer value strategy

HELPFUL INTEGRITY AT WORK EXAMPLES

ADVANTAGES OF INTEGRITY AT WORK

TIPS FOR BUILDING TRUST IN THE WORKPLACE

1. Follow through on promise

WAYS TO SHOW RESPECT IN THE WORKPLACE

HOW TO BUILD A RELATIONSHIP IN THE WORKPLACE

1. Understand your strength and weaknesses

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