Maintenance and Service Guide

Maintenance and Service Guide
HP Pavilion x360 14m Convertible PC

IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor

and used by HP Inc. under license. Intel, Celeron,
Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: October 2018
Second Edition: August 2017
First Edition: April 2017
Document Part Number: 926140-003
Product notice
This guide describes features that are common

to most models. Some features may not be
available on your computer.
Not all features are available in all editions of

Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know your computer ............................................................................................................................................................. 5

Locating hardware .................................................................................................................................................................... 5
Locating software ..................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 6
Lights .......................................................................................................................................................................................... 7
Speakers (select models only) ............................................................................................................................................... 8
Special keys ............................................................................................................................................................................... 9
TouchPad ................................................................................................................................................................................. 10
Left side ................................................................................................................................................................................... 11
Right side ................................................................................................................................................................................. 13
Bottom ..................................................................................................................................................................................... 14
3 Illustrated parts catalog ........................................................................................................................................................................ 15

Labels ....................................................................................................................................................................................... 15
Computer major components .............................................................................................................................................. 16
Display assembly subcomponents ..................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................................... 27
4 Removal and replacement preliminary requirements ..................................................................................................................... 29

Tools required ......................................................................................................................................................................... 29
Service considerations .......................................................................................................................................................... 29
Plastic parts ........................................................................................................................................................ 29
Cables and connectors ..................................................................................................................................... 30
Drive handling .................................................................................................................................................... 30
Grounding guidelines ............................................................................................................................................................. 31
Electrostatic discharge damage ...................................................................................................................... 31
Packaging and transporting guidelines ..................................................................................... 32
Workstation guidelines ............................................................................................ 32
5 Removal and replacement procedures .............................................................................................................................................. 34

Component replacement procedures ................................................................................................................................. 34
Keyboard/top cover ........................................................................................................................................... 34
TouchPad cable .................................................................................................................................................. 39
TouchPad ............................................................................................................................................................ 40
v
Battery ................................................................................................................................................................. 42
Hard drive ........................................................................................................................................................... 43
Solid-state drive ................................................................................................................................................ 45
Audio jack board cable ...................................................................................................................................... 47
Audio jack board ................................................................................................................................................ 48
Power button board cable ............................................................................................................................... 49
Power button board .......................................................................................................................................... 50
Speakers ............................................................................................................................................................. 51
System board ..................................................................................................................................................... 52
Fan/heat sink assembly .................................................................................................................................... 57
WLAN module .................................................................................................................................................... 59
Memory module ................................................................................................................................................ 61
Power connector cable ..................................................................................................................................... 63
Display assembly ............................................................................................................................................... 64
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 74

Using Computer Setup .......................................................................................................................................................... 74
Starting Computer Setup ................................................................................................................................. 74
Navigating and selecting in Computer Setup ................................................................................................ 74
Restoring factory settings in Computer Setup ............................................................................................. 75
Updating the BIOS ............................................................................................................................................. 76
Determining the BIOS version ..................................................................................................... 76
Downloading a BIOS update ........................................................................................................ 76
Changing the boot order using the f9 prompt .............................................................................................. 77
TPM BIOS settings (select products only) .......................................................................................................................... 78
Using HP Sure Start (select products only) ........................................................................................................................ 78
7 HP PC Hardware Diagnostics (UEFI) .................................................................................................................................................... 79

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 80
8 Specifications .......................................................................................................................................................................................... 81
9 Backing up and recovering .................................................................................................................................................................... 82

Creating recovery media and backups ................................................................................................................................ 82
Creating HP Recovery media (select products only) .................................................................................... 83
Using Windows tools ............................................................................................................................................................. 84
Restore and recovery ............................................................................................................................................................ 84
Recovering using HP Recovery Manager ....................................................................................................... 85
What you need to know before you get started ...................................................................... 85
Using the HP Recovery partition (select products only) ......................................................... 86
vi
Using HP Recovery media to recover ......................................................................................... 86
Changing the computer boot order ........................................................................................... 87
Removing the HP Recovery partition (select products only) ................................................. 87
10 Power cord set requirements ............................................................................................................................................................ 88

Requirements for all countries ............................................................................................................................................ 88
Requirements for specific countries and regions ............................................................................................................. 88
11 Recycling ............................................................................................................................................................................................... 90
Index ............................................................................................................................................................................................................. 91
vii
viii
1 Product description
Category Description
Product Name ● HP Pavilion x360 14m Convertible PC (model number 14m-ba2xx)
● HP Pavilion x360 14m Convertible PC (model numbers 14-cc0xx and 14t-cc000)
● HP Pavilion x360 14m Convertible PC (model number 14m-ba0xx) and HP Pavilion x360 14 Convertible PC
(model number 14-ba0xx)
Processors ● Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15-W)
● Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz FSB, 6.0-MB
L3 cache, 15-W
● Intel Core i7-7500U 2.60-GHz (SC turbo up to 3.56-GHz) dual core processor (1866-MHz FSB, 4.0-MB
L3 cache, 15-W)
● Intel Core i5-7200U 2.56-GHz (SC turbo up to 3.10-GHz) dual core processor (1866-MHz FSB, 3.0-MB
L3 cache, 15-W)
● Intel Core i3-7130U 2.70-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W)
● Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W)
● Intel Pentium™ 4415U 2.36-GHz dual core processor (2133-MHz FSB, 2.0-MB L3 cache, 15-W)
Chipset Integrated with soldered-on-circuit (SoC)
Graphics Switchable discrete graphics:
NVIDIA N16S-GTR (GeForce MX130 graphics controller) with up to 4096-MB of dedicated video memory
NVIDIA N16S-GTR (GeForce MX130 graphics controller) with up to 2048-MB of dedicated video memory
Internal graphics: Intel UHD Graphics 620 and Intel HD Graphics 620
Support for GPS (GPU Performance Scaling)
Support for HD decode, DX12, and high-definition multimedia interface (HDMI)
Support for Optimus
Panel 14.0-in, full high-definition (FHD), white light-emitting (WLED), BrightView (1920×1080), slim/flat (3.0-mm),
UWVA, eDP, 250 nits, 16:9 ultra wide aspect ratio TouchScreen display assembly
14.0-in, FHD, WLED, BrightView (1920×1080), slim/flat (3.0-mm), UWVA, eDP, 220 nits, 16:9 ultra wide aspect
ratio TouchScreen display assembly
14.0-in, high-definition (HD), white light-emitting (WLED), AntiGlare (1366×768), slim/flat (3.6-mm), SVA, eDP,
220 nits, 16:9 ultra wide aspect ratio TouchScreen display assembly
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 12-GB of system memory
Supports the following configurations:
● 12288 MB (8192 MB + 4096 MB)
● 8192 MB (8192 MB × 1 or 4096 MB × 2)
● 6144 MB (4096 MB + 2048 MB)
1
Memory (continued) ● 4096 MB (4096 MB × 1 or 2048 MB × 2)
Storage Support for hard drive and solid-state drive
Hard drive:
Support for 6.35-cm (2.5-in) hard drives in 7.2-mm and 7.0-mm (0.28-in) thicknesses (all hard drives use
the same bracket)
Support for Accelerometer hard drive protection
Support for 1-TB, 5400-rpm, 7.2-mm and 500-GB, 5400-rpm, 7.0-mm hard drives
Support for Serial Advanced Technology Attachment (SATA)
Solid-state drive: Support for the following solid-state drives:
For use only on computer models with model number 14m-ba2xx: 16-GB, 2280, Peripheral Component
Interconnect Express (PCIe)-3×2, Non-Volatile Memory Express (NVMe), 3S XP solid-state drive
For use only on computer models with model numbers 14-cc0xx and 14t-cc000:
● 512-GB, PCIe, NVMe solid-state drive
● 512-GB, M.2 SATA solid-state drive with triple-level cell (TLC)
● 256-GB, M.2 SATA solid-state drive with TLC
For use on all computer models:
● 256-GB, M.2 SATA solid-state drive
● 128-GB, M.2 SATA solid-state drive
Support for M.2 SATA solid-state drive (support for storage function, port 1; not available on computer models
equipped with an Intel Pentium processor)
Dual storage configurations:
1-TB, 5400-rpm, 7.2-mm hard drive with 128-GB solid-state drive with TLC
500-GB, 5400-rpm, 7.0-mm hard drive with 128-GB solid-state drive with TLC
Solid-state hard drive configurations:
1-TB, 5400-rpm, 7.2-mm solid-state hard drive with 8-GB NAND
500-GB, 5400-rpm, 7.0-mm solid-state hard drive with 8-GB NAND
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video Support for the following cameras:
● HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI
sensor, f2.2, WDR, 88° wide field of vision, 1080p by 30 frames per second
● HP Wide Vision HD infrared camera with indicator light and 2 infrared lights, USB 2.0, HD BSI sensor and
infrared sensor, f2.0, WDR, 88° wide field of vision, 720p by 30 frames per second
● HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide field of vision,
720p by 30 frames per second
Support for B&O Play
Support for dual speakers
Support for HP Audio Boost
2 Chapter 1 Product description

Sensors ● Accelerometer (ST Micro HP2DC)
● Gyroscope/E-compass/Accelerometer (ST Micro HP9DS1)
● Integrated sensor hub
Wireless WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Two M.2/PCIe WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Compatible with Miracast-certified devices
Support for the following WLAN formats:
● Intel 2230 M2 AC 2×2 MIPI+BRI and Bluetooth 5.0 Combo Adapter (non-vPro)
● Intel Dual Band Wireless-AC 7265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
● Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
● Realtek RTL8723DE 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter
External media cards Micro-Secure Digital (SD®) media reader slot
Ports ● AC Smart Pin adapter plug
● Audio-out (headphone)/audio-in (microphone) combo jack
● HDMI v1.4 supporting up to 1920×1080 @ 60Hz
● USB 3.x ports (2)
● USB Type-C port supporting data transfer
Keyboard/pointing Textured, backlit, island-style keyboard

devices
TouchPad requirements:
● ClickPad with image sensor
● MultiTouch gestures enabled
● Support for Modern TrackPad gestures
● Taps enabled as default
Power requirements Support for a 3-cell, 41-Wh, Li-ion battery
Support for the following AC adapters:
● 90-W AC adapter (PFC, S-3P, 4.5-mm) for use in all countries and regions
● 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) for use in all countries and regions
● 65-W AC adapter (non-PFC, S-3P, 4.5-mm) for use in all countries and regions
● 65-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina
● 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use in all countries and regions
● 45-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina
Support for a 1.00-m power cord with a C5 connector in 16 countries/regions.
3
Security Security cable mini-lock slot
Support for Trusted Platform Module second factor authentication (U2F; TPM) 2.0
Operating system Windows 10 Home 64-bit
Windows 10 Home 64-bit Chinese Market CPPP
Windows 10 Home 64-bit High-End Chinese Market CPPP
Windows 10 Home 64-bit Plus
Windows 10 Home 64-bit Plus Single Language
Windows 10 Home 64-bit Plus Single Language APAC EM PPP
Windows 10 Home 64-bit Plus Single Language India Market PPP
Windows 10 Home 64-bit Plus Single Language Indonesia Market PPP
Windows 10 Home 64-bit Plus Single Language SEAP
Windows 10 Home 64-bit Single Language
Windows 10 Home 64-bit Single Language APAC EM PPP
Windows 10 Home 64-bit Single Language India Market PPP
Windows 10 Home 64-bit Single Language Indonesia Market PPP
Windows 10 Home 64-bit Single Language SEAP
Windows 10 Professional 64-bit
Windows 10 Professional 64-bit StF MSNA Standard
FreeDOS 2.0
Serviceability End user replaceable part: AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Locating hardware
To find out what hardware is installed on the computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To find out what software is installed on your computer:
▲ Select the Start button.
– or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 5
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Infrared camera lights (2) On: The infrared camera is in use.
(4) Camera light On: The camera is in use.
(5) Camera Allows you to video chat, record video, and record still images.
(6) Infrared camera Allows a facial recognition logon to Windows, instead of a

password logon.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 Getting to know your computer

Lights
Item Icon Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
Lights 7
Speakers (select models only)
Component Description
Speakers Produce sound.

Special keys
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Displays system information when pressed in combination with

another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select computer models, the f5 action key turns

the keyboard backlight feature off or on.
Special keys 9
TouchPad
Item Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items on
the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.

Left side
(1) Power button ● When the computer is off, press the button to turn on
the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly

to exit Hibernation.
CAUTION: Pressing and holding down the power button results in

the loss of unsaved information.
If the computer has stopped responding and shutdown procedures

are ineffective, press and hold the power button down for at least 5
seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲ Type power in the taskbar search box, and then select Power
& sleep options.
– or –
Right-click the Start button, and then select Power Options.
(2) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts off power to the display and other
unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it

may not prevent the computer from being mishandled or stolen.
(4) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker,
or smartwatch, and provide high-speed data transfer.
(5) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, earbuds,
jack a headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
standalone devices.
Left side 11
(5) Audio-out (headphone)/Audio-in (microphone) WARNING! To reduce the risk of personal injury, adjust the volume
jack (continued) before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲ Select the Start menu, select HP Help and Support, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer

speakers are disabled.
(6) Volume button Controls speaker volume on the computer.
(7) Drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.

Right side
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing

the computer.
2. Insert the card into the memory card reader, and then press
the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory

card reader.
(2) USB Type-C SuperSpeed port When the computer is on, connects and charges a USB device that
has a Type-C connector, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may

be required.
(3) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker,
or smartwatch, and provide high-speed data transfer.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component, or
an HDMI device.
(5) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts power off to the display and other
unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
(6) Power connector Connects an AC adapter.
Right side 13
Bottom
Component Description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels affixed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name (select products only)
(2) Model number
(3) Product number
(4) Serial number
(5) Warranty period
Labels 15
Component
(1) HP product name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
Computer major components
16 Chapter 3 Illustrated parts catalog

Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 25.
(2) Keyboard/top cover in ash silver finish with backlight (includes backlight cable and keyboard cable):
For use in Belgium 924116-A41
For use in Bulgaria 924116-261
For use in Canada 924116-DB1
For use in the Czech Republic and Slovakia 924116-FL1
For use in Denmark, Finland, and Norway 924116-DH1
For use in France 924116-051
For use in Germany 924116-041
For use in Greece 924116-151
For use in Hungary 924116-211
For use in Israel 924116-BB1
For use in Italy 924116-061
For use in the Netherlands 924116-B31
For use in Portugal 924116-131
For use in Romania 924116-271
For use in Russia 924116-251
For use in Saudi Arabia 924116-171
For use in Slovenia 924116-BA1
For use in South Korea 924116-AD1
For use in Spain 924116-071
For use in Switzerland 924116-BG1
For use in Taiwan 924116-AB1
For use in Thailand 924116-281
For use in Turkey 924116-141
For use in the United Kingdom 924116-031
For use in the United States 924116-001
Keyboard/top cover in ash silver finish (includes keyboard cable):
Computer major components 17

For use in Latin America 924117-161
For use in South Korea 924117-AD1
Keyboard/top cover in Pike silver finish with speaker grille in mineral silver finish with backlight (includes backlight cable and
keyboard cable):
For use in Japan 924115-291

Keyboard/top cover in Pike silver finish with speaker grille in silk gold finish with backlight (includes backlight cable and
keyboard cable):

Keyboard/top cover in natural silver finish with speaker grille in mineral silver finish for use in 933302-161
Latin America (includes keyboard cable)
Keyboard/top cover in natural silver finish with speaker grille in silk gold finish for use in Latin 933303-161
America (includes keyboard cable)
Keyboard/top cover in silk gold finish (includes keyboard cable)
(3) TouchPad (does not include TouchPad bracket or TouchPad cable):
In ash silver finish 924295-001
In Pike silver finish 924296-001
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is
available using spare part number 924385-001. The TouchPad cable is available using spare part number 924275-001.
TouchPad bracket (not illustrated) 924385-001
(4) TouchPad cable (includes double-sided adhesive) 924275-001
(5) Battery (3-cell, 41-Wh, 3.6-Ah, Li-ion) 916811-855
(6) Hard drive (does not include hard drive rubber sleeve):
1-TB, 5400-rpm, SATA, 8-GB hybrid hard drive 762888-858
1-TB, 5400-rpm, SATA hard drive 924036-858
500-GB, 5400-rpm, SATA, 8-GB hybrid hard drive 683839-858
500-GB, 5400-rpm, SATA hard drive 731863-857
NOTE: The hard drive spare part kit does not include the hard drive rubber sleeve. The hard drive rubber sleeve is available
using spare part number 924283-001.
(7) Solid-state drive:
16-GB, 2280, PCIe-3×2, NVMe, 3S XP solid-state drive L39186-001
512-GB, PCIe, NVMe solid-state drive L02425-001
512-GB, M.2 SATA solid-state drive with TLC L02424-001

256-GB, M.2 SATA solid-state drive with TLC 939842-001
256-GB, M.2 SATA solid-state drive 923684-001
(8) Audio jack board (includes audio jack, volume control actuators, and hard drive activity light; 924293-001
does not include audio jack board cable)
(9) Audio jack board cable (includes double-sided adhesive) 924278-001
(10) Power button board (does not include power button board cable) 924294-001
(11) Power button board cable (includes double-sided adhesive) 924279-001
(12) Speakers (include cables and 3 rubber isolators) 924304-001
(13) System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor L12078-601
(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce MX130) graphics
subsystem with up to 4096-MB of dedicated video memory, and the Windows 10
operating system
operating system
operating system
operating system
(2400-MHz FSB, 6.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory, and
the Windows 10 operating system
(2400-MHz FSB, 6.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory, and
Equipped with an Intel Core i3-7130U 2.70-GHz dual core processor (2133-MHz FSB, 3.0-MB L12077-601
L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce MX130) graphics subsystem with up to 2048-
MB of dedicated video memory, and the Windows 10 operating system
L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce MX130) graphics subsystem with up to 2048-
MB of dedicated video memory, and a non-Windows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor 939382-601
(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
operating system

subsystem with up to 4096-MB of dedicated video memory, and a non-Windows
operating system
operating system
operating system
operating system
operating system
(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an Intel UHD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system
(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an Intel UHD Graphics 620 graphics subsystem with
UMA video memory, and a non-Windows operating system
Equipped with an Intel Core i7-7500U 2.60-GHz (SC turbo up to 3.56-GHz) dual core processor 923688-601
(4.0-MB L3 cache, 1866-MHz FSB, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
operating system
operating system
(4.0-MB L3 cache, 1866-MHz FSB, 15-W), a graphics subsystem with UMA video memory, and
a non-Windows operating system
operating system
operating system
the Windows 10 operating system for use only computer models equipped with an infrared
camera

a non-Windows operating system for use only computer models equipped with an infrared
camera
the Windows 10 operating system for use only computer models equipped with a non-
infrared camera
a non-Windows operating system for use only computer models equipped with a non-infrared
camera
L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-
L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-
L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and a
non-Windows operating system
Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (3.0-MB L3 cache, 2133- 923686-601
MHz FSB, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-
MHz FSB, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-
MHz FSB, 15-W), a graphics subsystem with UMA video memory, and the Windows 10
operating system
MHz FSB, 15-W), a graphics subsystem with UMA video memory, and a non-Windows
operating system
Equipped with an Intel Pentium 4415U 2.36-GHz dual core processor (2.0-MB L3 cache, 2133- 923691-601
MHz FSB, 15-W), a graphics subsystem with UMA video memory, and the Windows 10
operating system
Equipped with an Intel Pentium 4415U 2.36-GHz dual core processor (2.0-MB L3 cache, 2133- 923691-001
MHz FSB, 15-W), a graphics subsystem with UMA video memory, and a non-Windows
operating system
(14) Fan/heat sink assembly (includes fan cable and replacement thermal material):
For use only on computer models with model numbers 14-cc0xx and 14t-cc000 and equipped 924282-001
with a graphics subsystem with discrete memory
For use only on computer models with model number 14m-ba2xx and equipped with a L39181-001
graphics subsystem with UMA memory
For use only on computer models with model numbers 14-cc0xx and 14t-cc000 and equipped 936277-001
with a graphics subsystem with UMA memory

For use only on computer models with model numbers 14m-ba0xx and 14-ba0xx and 936276-001
equipped with a graphics subsystem with discrete memory
For use only on computer models with model numbers 14m-ba0xx and 14-ba0xx and 924281-001
equipped with a graphics subsystem with UMA memory
(15) WLAN module:
For use only on computer models with model number 14m-ba2xx:
Intel 2230 M2 AC 2×2 MIPI+BRI and Bluetooth 5.0 Combo Adapter (non-vPro) L22634-005
Intel Dual Band Wireless-AC 7265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non- 901229-855
vPro)
Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non- 863934-855
vPro)
Realtek RTL8723DE 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-855
(16) Memory modules (2, DDR4-2400, 1.2-V; does not include memory bracket):
8-MB 862398-855
4-MB 862397-855
2-MB 864271-855
NOTE: The memory module spare part kit does not include the memory module shield. The memory module shield is
available using spare part number 925378-001.
(17) Power connector cable (does not include power connector cable bracket) 808155-019
NOTE: The power connector cable spare part kit does not include the power connector cable bracket. The power
connector cable bracket is available using spare part number 924385-001.
Power connector cable bracket (not illustrated) 924386-001
(18) Base enclosure:
In silk gold finish 924274-001
Rubber Foot Kit (not illustrated, includes rear rubber feet):

Display assembly subcomponents
(1) Display panel assembly:
14.0-in, FHD, WLED, BrightView (1920×1080), slim/flat (3.0-mm), UWVA, eDP, 250 nits, 16:9 925447-001
ultra wide aspect ratio TouchScreen equipped with an infrared camera
14.0-in, FHD, WLED, BrightView (1920×1080), slim/flat (3.0-mm), UWVA, eDP, 220 nits, 16:9 924297-001
ultra wide aspect ratio TouchScreen TouchScreen equipped with a non-infrared camera
14.0-in, HD, WLED, AntiGlare (1366×768), slim/flat (3.6-mm), SVA, eDP, 220 nits, 16:9 ultra 924298-001
wide aspect ratio TouchScreen equipped with a non-infrared camera
(2) TouchScreen board (includes G-sensor board and double-sided adhesive) 928577-001
(3) Webcam/microphone module (includes Mylar and double-sided adhesive):
FHD infrared webcam/microphone module 923692-001
HD non-infrared webcam/microphone module 923693-001
(4) Hinge covers (2):
Display assembly subcomponents 25

Left hinge cap for use on computer models equipped with an FHD display panel 924289-001
Right hinge cap for use on computer models equipped with an FHD display panel 924288-001
Left hinge cap for use on computer models equipped with an HD display panel 924291-001
Right hinge cap for use on computer models equipped with an HD display panel 924290-001
(5) Hinges (2, includes left and right display hinges):
For use on computer models equipped with an FHD display panel 926895-001
For use on computer models equipped with an HD display panel 926896-001
(6) WLAN antenna (includes left and right WLAN cables and transceivers) 924104-001
(7) Display panel cable (includes the webcam/microphone module cable)
For use on computer models equipped with an FHD infrared webcam/microphone module 924276-001
For use on computer models equipped with an HD non-infrared webcam/microphone module 924277-001
(8) TouchScreen board cable (includes the G-sensor board cable) 924280-001
(9) Display enclosure (includes rubber padding and shielding):
For use on computer models equipped with an FHD display assembly:
In mineral silver finish 924271-001
For use on computer models equipped with an HD display assembly:

Miscellaneous parts
Component Spare part number
AC adapter:
90-W AC adapter (PFC, S-3P, 4.5-mm) 710413-001
65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) for use in all countries and regions 913691-850
65-W AC adapter (non-PFC, S-3P, 4.5-mm) for use in all countries and regions 710412-001
65-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina 710340-850
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use in all countries and regions 741553-850
45-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina 741553-852
HP HDMI-to-VGA adapter 701943-001
HP external DVD±RW DL SuperMulti Drive 747080-001
HP USB-to-Gigabit RJ45 adapter 829941-001
HP USB–C-to-USB–A dongle 833960-001
Pen tip (Sunwoda Cadillac) L04536-001
Power cord (C5 connector, 1.00-m):
For use in Argentina 920688-003
For use in Australia 920688-011
For use in Denmark 920688-007
For use in Europe 920688-005
For use in India 920688-016
For use in Israel 920688-008
For use in North America 920688-001
For use in the People’s Republic of China 920688-014
For use in South Africa 920688-010
For use in South Korea 920688-013
For use in Switzerland 920688-009
For use in Taiwan 920688-015
For use in the United Kingdom and Singapore 920688-006
Rubber Foot Kit (includes bottom cover rear feet):
Miscellaneous parts 27
Component Spare part number
Screw Kit 924303-001
Screw Mylar Kit (includes bottom cover screw cover):
Stylus (active pen in Pike silver finish 910942-001

4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Tools required 29
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or
in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”
30 Chapter 4 Removal and replacement preliminary requirements

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 31
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
32 Chapter 4 Removal and replacement preliminary requirements

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to
connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive floors
or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between
the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive computerop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 33
5 Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of your computer. See Labels on page 15 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and replacement.
Keyboard/top cover
For use in country/region Spare part number For use in country/region Spare part number
In ash silver finish with backlight (includes backlight cable and For use in Portugal 924116-131
keyboard cable):
For use in Belgium 924116-A41 For use in Romania 924116-271
For use in Bulgaria 924116-261 For use in Russia 924116-251
For use in Canada 924116-DB1 For use in Saudi Arabia 924116-171
For use in the Czech Republic 924116-FL1 For use in Slovenia 924116-BA1
and Slovakia
For use in Denmark, Finland, 924116-DH1 For use in South Korea 924116-AD1
and Norway
For use in France 924116-051 For use in Spain 924116-071
For use in Germany 924116-041 For use in Switzerland 924116-BG1
For use in Greece 924116-151 For use in Taiwan 924116-AB1
For use in Hungary 924116-211 For use in Thailand 924116-281
For use in Israel 924116-BB1 For use in Turkey 924116-141
For use in Italy 924116-061 For use in the United Kingdom 924116-031
For use in the Netherlands 924116-B31 For use in the United States 924116-001
In ash silver finish (includes keyboard cable):
34 Chapter 5 Removal and replacement procedures

For use in Belgium 924117-A41 For use in Portugal 924117-131
For use in Bulgaria 924117-261 For use in Romania 924117-271
For use in Canada 924117-DB1 For use in Russia 924117-251
For use in the Czech Republic 924117-FL1 For use in Saudi Arabia 924117-171
and Slovakia
For use in Denmark, Finland, 924117-DH1 For use in Slovenia 924117-BA1

and Norway
For use in France 924117-051 For use in South Korea 924117-AD1
For use in Germany 924117-041 For use in Spain 924117-071
For use in Greece 924117-151 For use in Switzerland 924117-BG1
For use in Hungary 924117-211 For use in Taiwan 924117-AB1
For use in Israel 924117-BB1 For use in Thailand 924117-281
For use in Italy 924117-061 For use in Turkey 924117-141
For use in the Netherlands 924117-B31 For use in the United Kingdom 924117-031
For use in Latin America 924117-161 For use in the United States 924117-001
In Pike silver finish with speaker grille in mineral silver finish with For use in Portugal 924115-131
backlight (includes backlight cable and keyboard cable):
and Slovakia
and Norway
In Pike silver finish with speaker grille in mineral silver finish with For use in Portugal 928708-131
backlight (includes backlight cable and keyboard cable):
Component replacement procedures 35

and Slovakia
and Norway
Keyboard/top cover in natural silver finish with speaker grille in mineral silver finish for use in Latin 933302-161
America (includes keyboard cable)
Keyboard/top cover in natural silver finish with speaker grille in silk gold finish for use in Latin America 933303-161
(includes keyboard cable)
Keyboard/top cover in silk gold finish (includes keyboard cable): For use in Russia 937871-251
For use in France 937871-051 For use in Saudi Arabia 937871-171
For use in Denmark, Finland, 937871-DH1 For use in the United Kingdom 937871-031
and Norway
Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the keyboard/top cover:
1. Turn the computer upside down on a flat surface.
2. Position the computer with the front toward you.
3. Remove the rear rubber feet (1).
The rubber feet are available using spare part numbers 925561-001 (in Pike silver finish) and 925562-001
(in silk gold finish).
4. Remove the Mylar screw cover (2).
The Mylar screw cover is available using spare part numbers 924301-001 (in Pike silver finish) and
924302-001 (in silk gold finish).

5. Remove the four Phillips M2.0×4.9 screws (3) and the two Phillips M2.5×7.7 screws (4) that secure
the keyboard/top cover to the base enclosure.
6. Turn the computer right side up.

7. Open the computer and position it on its’ left side with the bottom toward you.
8. Insert a keyboard release tool (1) into the empty screw holes under the rubber feet.
9. Press on the keyboard release tool until the keyboard/top cover (2) releases from the computer.

10. Lift the front edge of the keyboard/top cover (1) until the keyboard cable and backlight cable connectors
are accessible.
11. Release the zero insertion force (ZIF) connector (2) to which keyboard cable is connected, and then
disconnect the keyboard cable from the system board.
12. Release the ZIF connector (3) to which backlight cable is connected, and then disconnect
the backlight cable from the system board.
13. Release the ZIF connector (4) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
14. Remove the keyboard/top cover.

Reverse this procedure to install the keyboard/top cover.

TouchPad cable
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using
spare part number 924275-001.
Before removing the TouchPad cable, follow these steps:

4. Remove the keyboard/top cover (see Keyboard/top cover on page 34).
Remove the TouchPad cable:
1. Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect
the TouchPad cable (2) from the TouchPad.
2. Remove the TouchPad cable.

Reverse this procedure to install the TouchPad cable.

TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad
bracket is available using spare part number 924385-001. The TouchPad cable is available using spare part
number 924275-001.
Description Spare part number
In ash silver finish 924295-001
Before removing the TouchPad, follow these steps:

Remove the TouchPad:
1. Turn the keyboard/top cover upside down with the front toward you.
2. Remove the three Phillips M2.0×2.9 screws (1) that secure the TouchPad bracket to the keyboard/
top cover.
3. Lift the right side of the TouchPad bracket (2) until it rests at an angle.
4. Remove the TouchPad bracket by sliding it up and to the right at an angle.

5. Remove the three Phillips M2.0×2.2 broad head screws (1) that secure the TouchPad to the keyboard/
top cover.
6. Remove the TouchPad (2).
Reverse this procedure to install the TouchPad.

Battery
3-cell, 41-Wh, 3.6-Ah, Li-ion battery 916811-855
Before removing the battery, follow these steps:

Remove the battery:
1. Release the ZIF connector (1) to which the audio jack board cable is connected, and then disconnect
the audio jack board cable from the system board.
2. Detach the audio jack board cable (2) from the battery. (The audio jack board cable is attached to
the battery with double-sided adhesive.)
3. Remove the seven Phillips M2.0×4.0 screws (3) that secure the battery to the computer.
4. Remove the battery (4).
Reverse this procedure to install the battery.

Hard drive
NOTE: The hard drive spare part kit does not include the hard drive rubber sleeve. The hard drive rubber sleeve
is available using spare part number 924283-001.
1-TB, 5400-rpm, SATA, 8-GB hybrid hard drive 762888-858
1-TB, 5400-rpm, SATA hard drive 924036-858
500-GB, 5400-rpm, SATA, 8-GB hybrid hard drive 683839-858
500-GB, 5400-rpm, SATA hard drive 731863-857
Before removing the hard drive, follow these steps:

5. Remove the battery (see Battery on page 42).
Remove the hard drive:
1. Release the ZIF connector (1) to which the hard drive cable is connected, and then disconnect the hard
drive cable from the system board.
2. Use the tab (2) on the hard drive rubber sleeve to remove the hard drive.

3. If it is necessary to remove the hard drive from the rubber sleeve, spread the open end of the rubber sleeve
(1), and then remove the hard drive (2).
Reverse this procedure to reassemble and install the hard drive.

Solid-state drive
16-GB, 2280, PCIe-3×2, NVMe, 3S XP solid-state drive L39186-001
512-GB, PCIe, NVMe solid-state drive L02425-001
512-GB, M.2 SATA solid-state drive with TLC L02424-001
Before removing the solid-state, follow these steps:

Remove the solid-state drive:
1. Remove the Phillips M2.0×3.0 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the solid-state drive.

Audio jack board cable
NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack
board cable is available using spare part number 924278-001.
Before removing the audio jack board cable, follow these steps:
Remove the audio jack board cable:
1. Release the ZIF connector (1) to which audio jack board cable is connected, and then disconnect the audio
jack board cable (2) from the audio jack board.
2. Remove the audio jack board cable.

Reverse this procedure to install the audio jack board cable.

Audio jack board
NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack
board cable is available using spare part number 924278-001.
Audio jack board (includes audio jack, volume control actuators, and hard drive activity light; does not 924293-001
include audio jack board cable)
Before removing the audio jack board, follow these steps:

Remove the audio jack board:
1. Remove the two Phillips M2.0×4.0 screws (1) that secure the audio jack board to the base enclosure.
2. Remove the audio jack board (2).
Reverse this procedure to install the audio jack board.

Power button board cable
NOTE: The power button board spare part kit does not include the power button board cable. The power
button board cable is available using spare part number 924386-001.
Before removing the audio jack board cable, follow these steps:
Remove the power button board cable:
1. Release the ZIF connector (1) to which power button board cable is connected, and then disconnect
the power button board cable from the system board.
the power button board cable from the power button board.
3. Detach the power button board cable (3) from the fan. (The power button board cable is attached to
the fan with double-sided adhesive.)
4. Remove the power button board cable.

Reverse this procedure to install the power button board cable.

Power button board
NOTE: The power button board spare part kit does not include the power button board cable. The power
button board cable is available using spare part number 924279-001.
Power button board 924294-001
Before removing the power button board, follow these steps:

Remove the power button board:
the power button board cable from the system board.
2. Detach the power button board cable (2) from the fan. (The power button board cable is attached to
the fan with double-sided adhesive.)
3. Remove the Phillips M2.0×4.0 screw (3) that secures the power button board to the base enclosure.
4. Remove the power button board (4).
Reverse this procedure to install the power button board.

Speakers
Speakers (includes cables and 3 rubber isolators) 924304-001
Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
3. Disconnect all external devices from the computer.
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Release the display TouchScreen cable from the retention clips (2) built into the right speaker.
3. Remove the three Phillips M2.0×5.6 broad head shoulder screws (3) that secure the speakers to
the base enclosure.
4. Remove the speakers (4).
IMPORTANT: When removing the speakers, make note of the location of the three rubber isolators (5).
Failure to properly install or damage to these isolators can result in degraded speaker performance.
Reverse this procedure to install the speakers.

System board
NOTE: All system board spare part kits include a processor and replacement thermal material. xxx
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz L12078-601
FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce MX130) graphics subsystem with up to 4096-
FSB, 6.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory, and the Windows 10
operating system
FSB, 6.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory, and a non-Windows
operating system
Equipped with an Intel Core i3-7130U 2.70-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15- L12077-601
W), an NVIDIA N16S-GTR (GeForce MX130) graphics subsystem with up to 2048-MB of dedicated video
memory, and the Windows 10 operating system
W), an NVIDIA N16S-GTR (GeForce MX130) graphics subsystem with up to 2048-MB of dedicated video
memory, and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz 939381-601
FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-
FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-
FSB, 6.0-MB L3 cache, 15-W), an NVIDIA UHD Graphics 620 graphics subsystem with UMA video memory,
and the Windows 10 operating system
FSB, 6.0-MB L3 cache, 15-W), an Intel UHD Graphics 620 graphics subsystem with UMA video memory, and
a non-Windows operating system
Equipped with an Intel Core i7-7500U 2.60-GHz (SC turbo up to 3.56-GHz) dual core processor (4.0-MB L3 923688-601
cache, 1866-MHz FSB, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 4096-
cache, 1866-MHz FSB, 15-W), a graphics subsystem with UMA video memory, and the Windows 10
operating system

cache, 1866-MHz FSB, 15-W), a graphics subsystem with UMA video memory, and a non-Windows
operating system
operating system for use only computer models equipped with an infrared camera
operating system for use only computer models equipped with an infrared camera
operating system for use only computer models equipped with a non-infrared camera
operating system for use only computer models equipped with a non-infrared camera
W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of dedicated video
W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and the Windows 10
operating system
W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and a non-Windows
operating system
Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (3.0-MB L3 cache, 2133-MHz FSB, 15- 923686-601
W), a graphics subsystem with UMA video memory, and the Windows 10 operating system
W), a graphics subsystem with UMA video memory, and a non-Windows operating system
Equipped with an Intel Pentium 4415U 2.36-GHz dual core processor (2.0-MB L3 cache, 2133-MHz FSB, 923691-601
15-W), a graphics subsystem with UMA video memory, and the Windows 10 operating system
Equipped with an Intel Pentium 4415U 2.36-GHz dual core processor (2.0-MB L3 cache, 2133-MHz FSB, 923691-001
15-W), a graphics subsystem with UMA video memory, and a non-Windows operating system

Before removing the system board, follow these steps:
6. Remove the speakers (see Speakers on page 51).
When replacing the system board, be sure to remove the following components from the defective system
board and install them on the replacement system board:
● Fan/heat sink assembly (see Fan/heat sink assembly on page 57)
● WLAN module (see WLAN module on page 59)
● Memory modules (see Memory module on page 61)
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Speaker cable
(2) Display panel ZIF connector cable
(3) Power button board ZIF connector cable
(4) WLAN antenna cables
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
(5) Display TouchScreen ZIF connector cable

(6) Power connector cable
(7) Hard drive ZIF connector cable

2. Remove the 10 Phillips M2.0×4.0 screws (1) that secure the system board to the base enclosure.
3. Remove the Phillips M2.0×2.2 broad head screw (2) that secures the WLAN module to the base enclosure.
4. Lift the left side of the system board (1) until it rests at an angle.

5. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.

Fan/heat sink assembly
NOTE: The fan/heat sink assembly spare part kit includes the fan cable and replacement thermal material.
For use only on computer models with model number 14m-ba2xx and equipped with a graphics L39181-001
subsystem with UMA memory
For use only on computer models with model numbers 14-cc0xx and 14t-cc000 equipped with a graphics 936277-001
subsystem with discrete memory
For use only on computer models with model numbers 14-cc0xx and 14t-cc000 equipped with a graphics 936276-001
subsystem with UMA memory
For use only on computer models with model numbers 14m-ba0xx and 14-ba0xx equipped with a 924282-001
graphics subsystem with discrete memory
For use only on computer models with model numbers 14m-ba0xx and 14-ba0xx equipped with a 924281-001
graphics subsystem with UMA memory
Before removing the fan/heat sink assembly, follow these steps:

4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove
the following components:
a. Battery (see Battery on page 42)
b. Speakers (see Speakers on page 51)
c. System board (see System board on page 52)
Remove the fan/heat sink assembly:
1. Turn the system board upside down with the front toward you.
2. Disconnect the fan cable (1) from the system board.
3. Detach the piece of tape (2) that secures the fan cable to the system board.
4. Loosen the six Phillips M2.0×6.2 captive screws (3) that secure the fan/heat sink assembly to the system
board.
NOTE: Computer models equipped with a graphics subsystem with UMA memory will only have four
screws securing the fan/heat sink assembly to the system board.

5. Remove the fan/heat sink assembly (4).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board components each time the fan/heat sink assembly is removed. Replacement
thermal material is included with the fan/heat sink assembly and system board spare part kits.
Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Thermal paste is
also used on the VGA component (3) and the heat sink section (4) that services it.
NOTE: Computer models equipped with a graphics subsystem with UMA memory will not have
the components identified by callouts 3 and 4 present on the system board and fan/heat sink assembly.
Reverse this procedure to install the fan/heat sink assembly.

WLAN module
Intel 2230 M2 AC 2×2 MIPI+BRI and Bluetooth 5.0 Combo Adapter (non-vPro) L22634-005
Intel Dual Band Wireless-AC 7265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855
Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855
Realtek RTL8723DE 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:

Remove the WLAN module:

2. Remove the WLAN module by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.

Memory module
NOTE: The memory module spare part kit does not include the memory module shield. The memory module
shield is available using spare part number 925378-001.
NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of
the computer. If only one memory module is installed, it must be installed in the socket labeled 1.
8-MB, DDR4-2400, 1.2-V 862398-855
4-MB, DDR4-2400, 1.2-V 862397-855
2-MB, DDR4-2400, 1.2-V 864271-855
Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers, and then click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
Remove the memory module:

2. Remove the memory module shield.
The memory module shield is available using spare part number 925378-001.
3. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The
edge of the module opposite the slot rises away from the computer.)
4. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion.
Reverse this procedure to install a memory module.

Power connector cable
NOTE: The power connector cable spare part kit does not include the power connector cable bracket. The
power connector cable bracket is available using spare part number 924385-001.
Power connector cable (does not include bracket) 808155-019
Before removing the power connector cable, follow these steps:

Remove the power connector cable:
1. Lift the right side of the power connector cable bracket (1) to release the bracket from
the power connector.
2. Remove the power connector cable bracket (2).
3. Remove the power connector cable (3).

Reverse this procedure to install the power connector cable.
Display assembly
NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information,
see the individual removal subsections.
Before removing the display assembly, follow these steps:

Remove the display assembly:
1. Remove the five Phillips M2.5×5.7 screws (1) that secure the display assembly to the base enclosure.
2. Remove the display assembly (2).
3. If it is necessary to replace the display panel assembly or any of the display assembly subcomponents:
NOTE: The display panel assembly can be removed and replaced without removing the display assembly
from the base enclosure.

a. Insert a case utility tool (1) or similar thin, plastic tool between the top edges of the display panel
assembly and the display back cover.
b. Release the top edge of the display panel assembly (2) from the display back cover.
c. Swing the display panel assembly (3) forward until it rests on the keyboard.
d. Detach the three pieces of tape (1) that secure the TouchScreen board and TouchScreen board cables
to the display panel assembly.

e. Disconnect both ends of the TouchScreen board cable from the two connectors on
the TouchScreen board.
f. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
g. Disconnect the display panel cable (2) from the display panel.
h. Remove the display panel assembly (3).
The display panel assembly is available using the following spare part numbers:
● 925447-001 – 14.0-in, F-inHD, WLED, BrightView, TouchScreen equipped with an
infrared camera
● 924297-001 – 14.0-in, FHD, WLED, BrightView, TouchScreen equipped with a non-
infrared camera
● 924298-001 – 14.0-in, HD, WLED, AntiGlare, TouchScreen equipped with a non-infrared camera

4. If it is necessary to replace the TouchScreen board:
NOTE: The TouchScreen board can be removed and replaced without removing the display assembly
from the base enclosure.
a. Remove the display panel assembly.
CAUTION: Before turning the display panel assembly upside down, make sure the work surface is
clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in
damage to the display panel.
b. Turn the display panel assembly upside down with the bottom edge toward you.
c. Release the two ZIF connectors (1) to which display panel cables are connected, and then disconnect
the display panel cables from the TouchScreen board.

d. Remove the TouchScreen board (2).
The TouchScreen board is available using spare part number 928577-001 and includes the G-sensor
board.
5. If it is necessary to replace the webcam/microphone module:
NOTE: The webcam/microphone module can be removed and replaced without removing the display
assembly from the base enclosure.

b. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.

c. Detach the webcam/microphone module (2) from the display back cover. (The webcam/microphone
module is attached to the display back cover with double-sided adhesive.)
d. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part numbers 923692-001 (FHD infrared
webcam/microphone module) and 923693-001 (HD non-infrared webcam/microphone module).
6. If it is necessary to replace the display hinges:
NOTE: It is necessary to remove the display assembly to remove and replace the display hinge.

b. Remove the six Phillips M2.5×2.9 broad head screws (1) that secure the hinges to the display
back cover.
c. Rotate the hinges (2) toward the inside of the display back cover to release them from the display
back cover.

d. Remove the display hinges (3).
The display hinges are available using spare part numbers 926895-001 (for use on computer models
equipped with an FHD display panel) and 926896-001 (for use on computer models equipped with an
HD display panel).
7. If it is necessary to replace the display hinge covers:
NOTE: It is necessary to remove the display assembly to remove and replace the display hinge covers.

b. Remove the display hinge.
c. Remove the Phillips M2.0×4.0 screw (1) that secures the hinge cover to the hinge.
d. Remove the display hinge cover (2).
The display hinge covers are available using the following spare part numbers:
● 924289-001 – Left hinge cap for use on computer models equipped with an FHD display panel
● 924288-001 – Right hinge cap for use on computer models equipped with an FHD display panel
● 924291-001 – Left hinge cap for use on computer models equipped with an HD display panel
● 924290-001 – Right hinge cap for use on computer models equipped with an HD display panel

8. If it is necessary to replace the TouchScreen board cable:
NOTE: It is necessary to remove the display assembly to remove and replace the TouchScreen
board cable.

b. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna
transceivers are attached to the display back cover with double-sided adhesive.)
c. Release the shielding material (2) that secures the wireless antenna cables to the display back cover.
d. Release the wireless antenna cables from the retention clips (3) and routing channel built into the top,
right, and bottom edges of the display back cover.
e. Remove the TouchScreen board cable from the cavity in the bottom edge of the display back cover.
The TouchScreen board cable is available using spare part number 924280-001 and includes the G-
sensor board cable.
9. If it is necessary to replace the wireless antenna cables and transceivers:

b. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna
transceivers are attached to the display back cover with double-sided adhesive.)
c. Release the shielding material (2) that secures the wireless antenna cables to the display back cover.
d. Release the wireless antenna cables from the retention clips (3) and routing channel built into the top,
right, and bottom edges of the display back cover.
e. Remove the wireless antenna cables and transceivers (4).
The wireless antenna cables and transceivers are available using spare part number 924104-001.
10. If it is necessary to replace the display panel cable:

b. Release the left wireless antenna transceiver.
c. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.
d. Release the shielding material (2) that secures the display panel cable to the display back cover.
e. Release the display panel cable from the retention clips (3) and routing channel built into the top, left,
and bottom edges of the display back cover.

f. Remove the display panel cable (4).
The display panel cable is available using spare part numbers 924276-001 (for use on computer
models equipped with an FHD display panel) and 924277-001 (for use on computer models
equipped with an HD display panel) and includes the webcam/microphone module cable.
Reverse this procedure to reassemble and install the display assembly.

6 Computer Setup (BIOS), TPM, and
HP Sure Start
Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:

▲ Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your finger to make selections.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use
the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
74 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
● To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 74.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults
and Exit.
3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 75

Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and
troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on the computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 76.
Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to locate
the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is
complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
● Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
Using Computer Setup 77

TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not
be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors
the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow the on-screen instructions.

7 HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure
ID is generated. This ID can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must
use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, quickly press esc.
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support environment because
only .exe files are offered.
2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP
PC Hardware Diagnostics (UEFI) to a USB device on page 80.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-
screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
79
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe files
are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specific product
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you
want.
80 Chapter 7 HP PC Hardware Diagnostics (UEFI)

8 Specifications
Metric U.S.
Computer dimensions
Width 33.5 cm 13.18 in
Depth 22.7 cm 8.93 in
Height
On computer models equipped with an FHD display assembly 2.0 cm 0.78 in
On computer models equipped with an HD display assembly 2.1 cm 0.82 in
Weight (lowest weight configuration) 1.6 kg 3.53 lbs
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
81
9 Backing up and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 83. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 84.
● Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 85.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
82 Chapter 9 Backing up and recovering

Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with
the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 84.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls
the original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
– Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them
in a safe place.
– HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
– To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs;
they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality
blank USB flash drive.
– If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased separately)
to create recovery discs. If you use an external optical drive, it must be connected directly to a USB
port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer
from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find
contact information on the HP website. Go to http://www.hp.com/support, select your country or
region, and follow the on-screen instructions.
– Be sure that the computer is connected to AC power before you begin creating the recovery media.
– The creation process can take an hour or more. Do not interrupt the creation process.
– If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue.
To create HP Recovery media:
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 85.
Creating recovery media and backups 83

Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and
level of expertise:
IMPORTANT: Not all methods are available on all products.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application or
driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 85. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 83.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 85.
● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery
Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 87.

Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP
Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition
(select products only). If you have not already created recovery media, see Creating HP Recovery media (select
products only) on page 83.
What you need to know before you get started

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery
media, see Creating HP Recovery media (select products only) on page 83.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 83.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers
booklet included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard
drive and re-creating the partitions. Then it reinstalls the operating system and the software that was
installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Restore and recovery 85

Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold
f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not
have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot
order. See Changing the computer boot order on page 87.

Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection to an optical drive or a USB flash drive.
To change the boot order:
beginning these steps.
1. Insert the HP Recovery media.

2. Access BIOS:
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or
create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create
HP Recovery media; see Creating HP Recovery media (select products only) on page 83.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 87

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts
AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specific countries and regions

Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
88 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with
a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 89

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
90 Chapter 11 Recycling
Index
A lights 7 G
AC adapter, spare part numbers 27 right side 13 graphics, product description 1
action keys 9 speakers 8 grounding guidelines 31
antenna special key 9 guidelines
locations 6 TouchPad 10 equipment 33
removal 71 computer major components 16 grounding 31
spare part number 26, 72 Computer Setup packaging 32
audio jack board navigating and selecting 74 transporting 32
removal 48 restoring factory settings 75 workstation 32
spare part number 21, 48 connectors, service considerations
audio jack board cable 30 H
removal 47 control zone 10 hard drive
spare part number 21, 47, 48 product description 2
audio, product description 2 D removal 43
audio-in jack 11, 12 display assembly spare part numbers 20, 43
audio-out jack 11, 12 removal 64 hard drive rubber sleeve
spare part numbers 64 removal 44
B subcomponents 25 spare part number 20, 43
backups 82 display components 6 HDMI port 13
base enclosure, spare part numbers display enclosure, spare part HDMI-to-VGA adapter, spare part
24 number 26 number 27
battery display panel assembly headphone jack 11, 12
removal 42 removal 64 hinge
spare part number 20, 42 spare part numbers 25, 66 removal 69
BIOS display panel cable spare part numbers 26, 70
determining version 76 removal 72 hinge cover
downloading an update 76 spare part numbers 26, 73 removal 70
updating 76 display panel, product description 1 spare part numbers 25, 70
boot order drive light 12 HP PC Hardware Diagnostics (UEFI)
changing 87 drives using 79
bottom component 14 precautions 30 HP Recovery Manager
buttons preventing damage 30 correcting boot problems 87
button 11 starting 86
volume 12 E HP Recovery media
electrostatic discharge 31 creating 83
C equipment guidelines 33 recovery 86
cables, service considerations 30 esc key 9 HP Recovery partition
camera light 6 recovery 86
camera, location 6 F removing 87
caps lock light 7 fan/heat sink assembly
chipset, product description 1 removal 57 I
components spare part numbers 23, 57 infrared camera 6
bottom 14 fn key 9 infrared camera light 6
display 6
left side 11
Index 91
J O microphone 2
jacks operating system, product operating system 4
audio-in 11, 12 description 4 optical drive 2
audio-out 11, 12 optical drive pointing device 3
headphone 11, 12 product description 2 ports 3
microphone 11, 12 spare part number 27 power requirements 3
original system recovery 85 processors 1
K product name 1
keyboard, product description 3 P security 4
keyboard/top cover packaging guidelines 32 sensors 3
removal 34 pen tip, spare part number 27 serviceability 4
spare part numbers 17, 18, 19, plastic parts, service considerations solid-state drive 2
20, 34 29 storage 2
keys pointing device, product description video 2
action 9 3 wireless 3
esc 9 ports product name 1
fn 9 HDMI 13
Windows 9 product description 3 R
USB 3.x SuperSpeed 11, 13 recover
L USB Type-C SuperSpeed 13 options 84
left-side component 11 power button 11 recovery
legacy support, USB 74 power button board discs 83, 86
light components 7 removal 50 HP Recovery Manager 85
lights spare part number 21, 50 media 86
camera 6 power button board cable starting 86
caps lock 7 removal 49 supported discs 83
drive 12 spare part number 21, 49, 50 system 85
infrared camera 6 power connector 13 USB flash drive 86
mute 7 power connector cable using HP Recovery media 83
power 11, 13 removal 63 recovery media
spare part number 24, 63 creating 83
M power connector cable bracket creating using HP Recovery
memory card reader 13 removal 63 Manager 83
memory module spare part number 24, 63 recovery partition
product description 1, 2 power cord removing 87
removal 61 set requirements 88 removal/replacement
spare part numbers 24, 61 spare part numbers 27 procedures 34
memory module shield power light 11, 13 right-side components 13
removal 62 power requirements, product rubber feet
spare part number 24, 61, 62 description 3 removal 36
microphone processor, product description 1 spare part numbers 36
locations 6 product description Rubber Foot Kit, spare part numbers
product description 2 audio 2 24, 27
microphone jack 11, 12 chipset 1
minimized image recovery 86 display panel 1 S
minimized image, creating 85 external media cards 3 screw cover
model name 1 graphics 1 removal 36
mute light 7 hard drive 2 spare part numbers 36
keyboard 3 Screw Kit, spare part number 28
memory module 1, 2
92 Index
Screw Mylar Kit, spare part numbers TouchScreen board
28 removal 67
security cable slot 11 spare part number 25, 68
security, product description 4 TouchScreen board cable
sensors, product description 3 removal 71
service considerations spare part number 26, 71
cables 30 TPM settings 78
connectors 30 transporting guidelines 32
plastic parts 29
serviceability, product description 4 U
setup utility USB 3.x SuperSpeed port 11, 13
navigating and selecting 74 USB legacy support 74
restoring factory settings 75 USB Type-C SuperSpeed port 13
solid-state drive USB-to-Gigabit RJ45 adapter, spare
product description 2 part number 27
removal 45 USB–C-to-USB–A dongle, spare part
spare part numbers 20, 45 number 27
speaker components 8
speakers V
location 8 vent 14
removal 51 video, product description 2
spare part number 21, 51 volume button 12
special key components 9
storage W
product description 2 webcam/microphone module
stylus, spare part number 28 removal 68
supported discs, recovery 83 spare part numbers 25, 69
Sure Start webcam/microphone module cable
using 78 removal 72
system board spare part numbers 26, 73
removal 52 Windows
spare part numbers 21, 52 system restore point 82, 84
system recovery 85 Windows key 9
system restore point Windows tools
creating 84 using 84
system restore point, creating 82 wireless antenna
locations 6
T removal 71
tools required 29 spare part number 26, 72
TouchPad wireless, product description 3
components 10 WLAN antenna
removal 40 locations 6
spare part numbers 20, 40 removal 71
TouchPad bracket spare part number 26, 72
removal 40 WLAN module
spare part number 20, 40 removal 59
TouchPad cable spare part numbers 24, 59
removal 39 workstation guidelines 32
spare part number 20, 39, 40
TouchPad zone 10
Index 93

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Maintenance and Service Guide

HP Pavilion x360 14m Convertible PC

Bluetooth is a trademark owned by its proprietor

The information contained herein is subject to

Third Edition: October 2018

Second Edition: August 2017

First Edition: April 2017

Document Part Number: 926140-003

This guide describes features that are common

Not all features are available in all editions of

1 Product description .................................................................................................................................................................................. 1

2 Getting to know your computer ............................................................................................................................................................. 5

3 Illustrated parts catalog ........................................................................................................................................................................ 15

4 Removal and replacement preliminary requirements ..................................................................................................................... 29

5 Removal and replacement procedures .............................................................................................................................................. 34

6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 74

7 HP PC Hardware Diagnostics (UEFI) .................................................................................................................................................... 79

9 Backing up and recovering .................................................................................................................................................................... 82

10 Power cord set requirements ............................................................................................................................................................ 88

Product Name ● HP Pavilion x360 14m Convertible PC (model number 14m-ba2xx)

● HP Pavilion x360 14m Convertible PC (model numbers 14-cc0xx and 14t-cc000)

Chipset Integrated with soldered-on-circuit (SoC)

Graphics Switchable discrete graphics:

Support for GPS (GPU Performance Scaling)

Support for HD decode, DX12, and high-definition multimedia interface (HDMI)

Support for Optimus

Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable

Supports up to 12-GB of system memory

Supports the following configurations:

● 12288 MB (8192 MB + 4096 MB)

● 8192 MB (8192 MB × 1 or 4096 MB × 2)

● 6144 MB (4096 MB + 2048 MB)

Memory (continued) ● 4096 MB (4096 MB × 1 or 2048 MB × 2)

Storage Support for hard drive and solid-state drive

Support for Accelerometer hard drive protection

Support for Serial Advanced Technology Attachment (SATA)

Solid-state drive: Support for the following solid-state drives:

● 512-GB, PCIe, NVMe solid-state drive

● 512-GB, M.2 SATA solid-state drive with triple-level cell (TLC)

● 256-GB, M.2 SATA solid-state drive with TLC

● 128-GB, M.2 SATA solid-state drive with TLC

For use on all computer models:

● 512-GB, M.2 SATA solid-state drive with TLC

● 256-GB, M.2 SATA solid-state drive

● 128-GB, M.2 SATA solid-state drive

Dual storage configurations:

Solid-state hard drive configurations:

1-TB, 5400-rpm, 7.2-mm solid-state hard drive with 8-GB NAND

500-GB, 5400-rpm, 7.0-mm solid-state hard drive with 8-GB NAND

Optical drive HP external DVD±RW DL SuperMulti Drive

Audio and video Support for the following cameras:

Support for B&O Play

Support for dual speakers

Support for HP Audio Boost

2 Chapter 1 Product description

Sensors ● Accelerometer (ST Micro HP2DC)

● Gyroscope/E-compass/Accelerometer (ST Micro HP9DS1)

● Integrated sensor hub

Two M.2/PCIe WLAN antennas built into display assembly