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Citi (R) Cards P.O. Box 790140 St. Louis, MO 63179-0140

This letter concerns a disputed transaction on Jenny Tran's Citi credit card. The merchant has responded that no credit is due for the $64.82 charge from Prodigygame.com. Citi has closed the investigation and reversed its initial credit. Jenny Tran is asked to provide additional documentation by May 20 if she continues to dispute the charge.

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kayla tran
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1K views

Citi (R) Cards P.O. Box 790140 St. Louis, MO 63179-0140

This letter concerns a disputed transaction on Jenny Tran's Citi credit card. The merchant has responded that no credit is due for the $64.82 charge from Prodigygame.com. Citi has closed the investigation and reversed its initial credit. Jenny Tran is asked to provide additional documentation by May 20 if she continues to dispute the charge.

Uploaded by

kayla tran
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Citi(R) Cards

P.O. Box 790140


St. Louis, MO 63179-0140

April 28, 2021

JENNY TRAN ACCOUNT NUMBER


115 CRESTVIEW DR XXXXXXXXXXXX2984
ARLINGTON, TX
76018-1065

Dear JENNY TRAN:

This letter concerns the transaction described below made with card number
XXXXXXXXXXXX2984:

Date Amount Description


04/18/2021 $64.82 PRODIGYGAME.COM BURLINGTON CA
A copy of the merchant's response is enclosed.
The merchant informed us that no credit is due. Please review the
merchant's documentation.
Based on the information available, we have closed our investigation and
reversed our credit.

If you continue to dispute this charge, please provide a new, updated and
signed letter that specifically addresses the merchant's response along with
an explanation of what service was received and what you had expected to
receive. Include the dates the merchant was contacted and their response to
your request for credit or resolution. Additionally, provide a credit slip
or chargeback approval letter from the merchant to prove they agree you are
due credit for this charge. Provide any documentation you have that
supports your position.
Please sign and return this letter with the requested information by
05/20/2021. Please do not send photographs, smart phone pictures, or zip
files as they are not compatible with our system. Our fax number is
1-844-357-8355 and our email address is billingdisputes@citi.com. Please
reference this ID in the subject line of your email: D-189265210421.
Protecting your personal information is important to us. If you are
emailing documentation back to Citi do not include personal information
within the documentation or the body of your email response. This would
include, but is not limited to, your account number, home address, Social
Security number, etc. However, if this charge is correct and you accept
responsibility for payment, please contact us at 1-855-378-6467. Our
telecommunications number for hearing impaired customers is 1-866-210-0617.

Cardmember Signature _______________________________ Date ____________

189265210421
Thank you for your cooperation in this matter.
Sincerely,

Your Customer Service Team


FEDERAL REGULATIONS REQUIRE THE STATEMENT PRINTED ON THE REVERSE SIDE.
Enc.
/RPRPNDE/XX/CH/RP/0001/IS97707/D-189265210421//
The federal Equal Credit Opportunity Act prohibits creditors from
discriminating against credit applicants on the basis of race, color,
religion, national origin, sex, marital status, age (provided the
applicant has the capacity to enter into a binding contract); because
all or part of the applicant’s income derives from any public
assistance program; or because the applicant has in good faith
exercised any right under the Consumer Credit Protection Act. The
federal agency that administers compliance with this law concerning
this creditor is the Bureau of Consumer Financial Protection,1700 G
Street NW.,Washington, DC 20006.

The creditor is Citibank, N.A., 5800 South Corporate Place, Sioux


Falls, SD 57108. Please direct any questions to the return address on
the reverse side of this letter.
CITIBANK
CUSTOMER SERVICE
PO BOX 790140
St. Louis
MO 63179-0140

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