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    Citi (R) Cards P.O. Box 790140 St. Louis, MO 63179-0140

    Uploaded by

    kayla tran
    This letter concerns a disputed transaction on Jenny Tran's Citi credit card. The merchant has responded that no credit is due for the $64.82 charge from Prodigygame.com. Citi has closed the investigation and reversed its initial credit. Jenny Tran is asked to provide additional documentation by May 20 if she continues to dispute the charge.

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    Citi (R) Cards P.O. Box 790140 St. Louis, MO 63179-0140

    Uploaded by

    kayla tran
    825 views4 pages
    This letter concerns a disputed transaction on Jenny Tran's Citi credit card. The merchant has responded that no credit is due for the $64.82 charge from Prodigygame.com. Citi has closed the investigation and reversed its initial credit. Jenny Tran is asked to provide additional documentation by May 20 if she continues to dispute the charge.

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    This letter concerns a disputed transaction on Jenny Tran's Citi credit card. The merchant has responded that no credit is due for the $64.82 charge from Prodigygame.com. Citi has closed the investigation and reversed its initial credit. Jenny Tran is asked to provide additional documentation by May 20 if she continues to dispute the charge.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    825 views4 pages

    Citi (R) Cards P.O. Box 790140 St. Louis, MO 63179-0140

    Uploaded by

    kayla tran
    This letter concerns a disputed transaction on Jenny Tran's Citi credit card. The merchant has responded that no credit is due for the $64.82 charge from Prodigygame.com. Citi has closed the investigation and reversed its initial credit. Jenny Tran is asked to provide additional documentation by May 20 if she continues to dispute the charge.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    The letter is regarding a disputed charge of $64.82 to ProdigyGame.com. Citi has closed their investigation and reversed their initial credit. The customer needs to provide more documentation to continue disputing the charge.

    The transaction in question is a $64.82 charge to ProdigyGame.com on April 18, 2021.

    The customer needs to provide a new letter addressing the merchant's response, an explanation of the expected vs received service, dates of contact with the merchant and their response, and documentation from the merchant agreeing a credit is due or approval of a chargeback.

    Citi(R) Cards

    P.O. Box 790140


    St. Louis, MO 63179-0140

    April 28, 2021

    JENNY TRAN ACCOUNT NUMBER


    115 CRESTVIEW DR XXXXXXXXXXXX2984
    ARLINGTON, TX
    76018-1065

    Dear JENNY TRAN:

    This letter concerns the transaction described below made with card number
    XXXXXXXXXXXX2984:

    Date Amount Description


    04/18/2021 $64.82 PRODIGYGAME.COM BURLINGTON CA
    A copy of the merchant's response is enclosed.
    The merchant informed us that no credit is due. Please review the
    merchant's documentation.
    Based on the information available, we have closed our investigation and
    reversed our credit.

    If you continue to dispute this charge, please provide a new, updated and
    signed letter that specifically addresses the merchant's response along with
    an explanation of what service was received and what you had expected to
    receive. Include the dates the merchant was contacted and their response to
    your request for credit or resolution. Additionally, provide a credit slip
    or chargeback approval letter from the merchant to prove they agree you are
    due credit for this charge. Provide any documentation you have that
    supports your position.
    Please sign and return this letter with the requested information by
    05/20/2021. Please do not send photographs, smart phone pictures, or zip
    files as they are not compatible with our system. Our fax number is
    1-844-357-8355 and our email address is billingdisputes@citi.com. Please
    reference this ID in the subject line of your email: D-189265210421.
    Protecting your personal information is important to us. If you are
    emailing documentation back to Citi do not include personal information
    within the documentation or the body of your email response. This would
    include, but is not limited to, your account number, home address, Social
    Security number, etc. However, if this charge is correct and you accept
    responsibility for payment, please contact us at 1-855-378-6467. Our
    telecommunications number for hearing impaired customers is 1-866-210-0617.

    Cardmember Signature _______________________________ Date ____________

    189265210421
    Thank you for your cooperation in this matter.
    Sincerely,

    Your Customer Service Team


    FEDERAL REGULATIONS REQUIRE THE STATEMENT PRINTED ON THE REVERSE SIDE.
    Enc.
    /RPRPNDE/XX/CH/RP/0001/IS97707/D-189265210421//
    The federal Equal Credit Opportunity Act prohibits creditors from
    discriminating against credit applicants on the basis of race, color,
    religion, national origin, sex, marital status, age (provided the
    applicant has the capacity to enter into a binding contract); because
    all or part of the applicant’s income derives from any public
    assistance program; or because the applicant has in good faith
    exercised any right under the Consumer Credit Protection Act. The
    federal agency that administers compliance with this law concerning
    this creditor is the Bureau of Consumer Financial Protection,1700 G
    Street NW.,Washington, DC 20006.

    The creditor is Citibank, N.A., 5800 South Corporate Place, Sioux


    Falls, SD 57108. Please direct any questions to the return address on
    the reverse side of this letter.
    CITIBANK
    CUSTOMER SERVICE
    PO BOX 790140
    St. Louis
    MO 63179-0140

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