1. What is Apple Pay?

Apple Pay lets you use your compatible iPhone, Apple Watch, iPad and Mac to securely pay with
your Maybank Mastercard®, Visa and American Express® credit, charge, debit & prepaid cards in
store, within app and on the web with Safari. Apple Pay supports both EVM contactless payment
and supports E-Commerce transactions via the Safari Web Browser.

2. How secure is an Apple Pay transaction?

Security and privacy are at the core of Apple Pay. Please visit https://support.apple.com/en-
us/HT203027 for details.

3. Which devices can I use Apple Pay with?

 Compatible iPhone models: iPhone models with Face ID, iPhone models with Touch ID, except
iPhone 5s
 Compatible Apple Watch models: Apple Watch Series 2 and later
 For iPad and Mac, please visit https://support.apple.com/en-us/HT208531

4. Currently I have registered my Maybank Cards with Samsung Pay, can I register for Apple Pay
as well?

Yes, you can. Samsung Pay and Apple Pay are two different wallets.

5. Which Maybank Cards are eligible to be added to Apple Pay?

All Maybank Mastercard®, Visa and American Express® Credit, Charge, Debit and Prepaid Cards.
Apple Pay is not open to Maybank Corporate and Commercial Cards.

6. How do I add my card to Apple Pay?

For iPhone

Refer to Apple Pay product page on www.maybank2u.com.my

For Apple Watch

 You’ll need to pair your compatible iPhone with your Apple watch
 Open the Watch app on your iPhone
 Tap Wallet & Apple Pay
 Tap Add Card and follow the prompts

Note: Ensure the card number, expiry date, CVC and name match with your physical card. You can
change any scanned details that were incorrectly pre-populated or scanned by the Wallet App.

Via the MAE by Maybank2u App (‘MAE App’) on iPhone (for Visa and Mastercard® Cards only)

 Open the MAE App

 Access the ‘Maybank2u’ section
 Go to the Card’s dashboard
 Select the Card that you want to add to the Apple Wallet App
 Tap ‘Add to Apple Wallet’ widget and follow the prompts
7. What is the difference between adding my eligible card via the MAE App and the Apple Wallet
App?

When you add your Maybank Card on Apple Wallet App via the MAE App, your card’s credentials
will be automatically transferred to Apple Wallet App without the need to enter it manually.

Note: Only registered Maybank Cards are displayed in the MAE App.

8. Can I add multiple cards to Apple Pay on my device? / Can I add my card on multiple devices?

Yes, you can add multiple Maybank cards to Apple Pay on compatible devices. You can set one of
your cards as default card which will be displayed for use automatically. If you have multiple cards
and want to use a different card than the default card, tap screen to select your desired card,
authorize and pay.

9. Can I add the same card to both iPhone and Apple Watch?
Yes, you can add your eligible Maybank Card to multiple Apple devices.

10. Can I add the same Maybank Card on more than one device using Apple Pay?

Yes, you may enrol your Maybank Card up to 10 devices.

11. Can I add my digital Maybank GRAB Mastercard Platinum Credit Card to Apple Pay?

Yes, you can add your digital Maybank GRAB Mastercard Platinum Credit Card while waiting for
your physical card.

12. If I have received a newly issued Maybank Card, do I need to enrol the card in my existing Apple
Pay?

Yes, the process for enrolling a new card is the same as per Question 6.

13. How do I set my default card in Apple Pay?

The first card added to Apple Wallet is the default card. If you add more than one card, you can
change the default card at any time, the process is slightly different for each device.

iPhone or iPad

 Go to Settings > Wallet & Apple Pay, scroll down to Transaction Defaults
 Tap Default Card and choose a new card
Or
 Open Wallet App
 Tap and hold the desired card, drag to the top of the stack

Apple Watch

 On the iPhone, open the Apple Watch app, and go to the My Watch tab
 Scroll down and tap Wallet & Apple Pay > Default Card and choose a new card
Mac with Touch ID
 Go to System Preferences > Wallet & Apple Pay
 Choose a new card from the Default Card pop-up menu
14. When I add my card on Apple Pay, does it include both primary and supplementary card on the
account?

No, supplementary cards need to be added separately.

15. Can my supplementary cardholder add their card to Apple Pay?

Yes, your supplementary cardholder can add their card to Apple Pay. The primary cardholder must
have activated their card, before the supplementary cardholder can add their card to Apple Pay.

16. I have an issue adding my Maybank Card to Apple Pay. How do I go about?

Apple Pay requires an active internet connection / mobile data connection when adding a card.
Verify that you are connected to the internet via a Wi-Fi network or your mobile data connection.
For any Maybank Card related issues, please contact our toll-free number at the reverse side of
the card for further clarification.

Also please check to see if you are logged into the device with your Apple ID, logged into iCloud,
Face ID / Touch ID / Passcode is set or Apple Wallet app has permission for mobile data.

17. How long will it take for my card to be able to transact using Apple Pay after I have enrolled it?

Card activation should take between 10-20 seconds

18. How do I change the purchase limit for my Maybank Debit Card?
 Maybank Debit Cardmembers can change their purchase limit via Maybank2u.
 Maybank MAE Debit Cardmembers can change their purchase limit via Maybank ATM.

19. How do I make a payment with Apple Pay?

You can pay with Apple Pay anywhere contactless payments are accepted, with your iPhone or
Apple Watch. You will need to authenticate with either Face ID, Touch ID or your device passcode.
Make sure you do not share your device passcode with anyone else or let anyone register their
face or fingerprint on your device, as that person will be able to make Apple Pay payments and
you will be responsible for their use of your card.

You can also use Apple Pay to make in-app payments and pay online in Safari with your eligible
Maybank Cards.

Contactless Payment in store using Face ID

 To pay using Face ID and your default card, double-click the side button, glance at your iPhone
to authenticate with Face ID. Once authenticated, you then have 60 seconds to make the
payment using the device.
 Hold the top of the iPhone near the contactless reader until you see ‘Done’ and a checkmark
on the iPhone.
 If you're wearing a face mask or potentially other face coverings, Face ID with a mask can
analyze the unique characteristics around your eyes. When using Face ID with a mask, you can
still use Face ID to authenticate apps, unlock your iPhone, and use Apple Pay. This feature is
available on iPhone 12 and later with iOS 15.4 and later.
How to set up Face ID to work with face masks

I. Make sure it is iPhone 12 and later with iOS 15.4 and later.
II. Open Settings, then tap Face ID & Passcode.
III. Scroll down and turn on Face ID with a Mask.
IV. When prompted, tap Use Face ID with a Mask. Follow the onscreen instructions to set
up Face ID using the same face scan process.

Contactless Payment in store using Touch ID

 To pay using Touch ID and your default card, rest your finger on Touch ID to authenticate while
holding the top of your iPhone near the contactless reader until you see ‘Done’ and a
checkmark on the iPhone.

Contactless Payments with Apple Watch

 To pay using Apple Watch and your default card, you must have first entered your passcode
when you first put your watch on your wrist. Double-click the side button on your Apple Watch
and hold the display near the contactless reader.
 Wait until the watch generates a gentle tap. The screen will also display ‘Done’ and a
checkmark.

Pay within apps or online with Safari

 To pay in-app, look for the buy with Apple Pay icon or choose Apple Pay as your payment
method at checkout.
 Follow the prompts and confirm that your payment, shipping and contact information are all
correct. Tap > to change any of the payment information.
 Use Face ID or Touch ID to confirm your payment with an iPhone or Double Click the side
button to confirm payment with an Apple Watch.

For online payments with your Mac with Touch ID, follow the prompts on the Touch Bar and place
your finger on Touch ID when prompted to authenticate your payment.

For online payments with other Mac models, use Bluetooth to select your iPhone or Apple Watch
to authorise payments in Safari. You will need to be signed in to the same Apple ID on all devices.
20. Where can I pay with Apple Pay?

You can pay with Apple Pay with your eligible Maybank Cards at anywhere contactless payments
are accepted, with your iPhone or Apple Watch. You can also pay with Apple Pay in-app and on
the web using Safari wherever you see the Apple Pay icon or buy with Apple Pay displayed using
your eligible Maybank Cards.

21. How do I use Face ID with a mask?

I. Ensure you are running iOS 15.4 on iPhone 12 or later, and watch OS 7.4 on Apple Watch
or later.
II. Reset your Face ID and setup Face ID or setup Alternate Appearance.

22. How do I make an Apple Pay payment if my Face ID or Touch ID fails?

You will be prompted to use your Apple device passcode instead.

23. Will I be charged a fee for using Apple Pay?

No, there are no fees for using Apple Pay.

24. Do I need to use my card PIN with Apple Pay?

The Face ID or Touch ID will replace the card PIN for purchases above RM250.

25. Are the Apple Pay transaction limits and PIN the same as the physical card?

Yes, the transaction limits apply to Apple Pay are the same as your physical card.

26. For my debit card, do I need to set my purchase limit first?

No, the purchase limit will follow your currently set limit but you have the option to change it via
Maybank2u, or Maybank ATM for Maybank MAE Debit Cardmembers.

27. How will I know if my transaction is successful?

You will be receiving a push notification to confirm the status of your transaction on both Apple
Pay and MAE app. For non-MAE App users, you will continue to receive the alerts via SMS.

28. Does Apple Pay work like payWave?

Yes. You just need to tap and pay at merchants who accept contactless payment. The Face ID or
touch ID will replace the Card PIN if required.
29. Do I still get reward points or cash back when I use Apple Pay?

Yes, any rewards points or cash back applicable to your physical card still apply to purchases
made using Apple Pay.

30. Can I use Apple Pay to transfer funds or perform cash withdraw at ATM?

No, the Apple Pay can only be used to make contactless payments, in-app payments and pay
online in Safari with your registered Maybank Cards. It does not support for fund transfers or to
use for cash withdrawal at ATM.
31. I have just received my replacement card. Do I need to update my card details in the
Apple Pay?

For replacement of your lost/stolen card, you need to re-add your card in the Apple Wallet. For
card renewal or replacement due to damages, you do not have to re-enrol as the renewal is done
automatically.

32. Are there any additional charges for adding my card to Apple Pay?

No, there are no additional charges to add your card or use Apple Pay.

33. Can I use Apple Pay as a backup if I lose my physical card?

Yes, you can use Apple Pay as a backup to make transactions as long as your physical card is active.
If you have placed a temporary block on your physical card, it will also temporarily block your card
in Apple Pay and you will not be able to transact.

34. My device has been lost or stolen. How can I keep my card safe in Apple Pay?

If your device has been lost or stolen, you can prevent unauthorised payments being made with
your card on Apple Pay by:

 Remotely locking your iPhone, iPad or Apple Watch using the Find My app or icloud.com to
mark as lost. The ability to make payments on the device is suspended when it is put in Lost
Mode
 Permanently erasing all the data on your iPhone or iPad using the Find My app or icloud.com.
All of your iPhone’s contents and settings including the card information will be deleted from
the device
 Placing a temporary block on your physical card via Maybank2u Online Banking.

35. Can I use Apple Pay while I am overseas in the same way I do in Malaysia?

Maybank Cards on Apple Pay will work in all countries where contactless payments are accepted.

36. Can I see my transactions in Apple Wallet?

Yes, when you tap on a Maybank Card in Wallet App, you will see the latest 10 transactions for
that card made with Apple Pay. You can view the Apple Pay transactions once the Bank has
received and posted them to your account
(Note: You will not see transactions made with your physical Maybank Cards. Apple Pay transactions will
appear on your monthly card statement as your other regular physical card payments)

If you have set up your Apple Watch with Apple Pay, you can check your transaction history in the
Watch app on your paired iPhone. In the Watch app, tap Wallet & Apple Pay, tap your card, and
tap the Transactions tab.

37. If my physical card is closed, do I need to remove my closed card details in the Apple Pay?

Once your physical card is closed, you will have to remove your card details in the Apple Pay.

38. How do I remove my card from Apple Pay?

You can remove your card from Apple Pay at any time, the process is slightly different for each
device.
iPhone or iPad

 Go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then scroll down
and tap Remove This Card;
 Or open Wallet app, tap a card, tap the three dots, then scroll down and tap Remove This Card

Apple Watch

 On the iPhone, open the Apple Watch app, and go to the My Watch tab;
 Scroll down, tap Wallet & Apple Pay, tap the card, then scroll down and tap Remove This Card;
 Or tap Wallet on the Home screen of your Apple Watch, tap a card, press it firmly, and tap
Remove Card

Macs with Touch ID

 Go to System Preferences > Wallet & Apple Pay;

 Click the card that you want to remove, then click the minus (–) sign to remove the card.

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