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DEM 746

ORGANIZATIONAL DEVELOPMENT
THEORIES AND FRAMEWORK
DR. DIANA LEE TRACY K. CHAN
It is a process based upon behavioral science
theory for publicly entering a human system,
collecting valid data about human experiences

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with that system, and feeding that information
back to the system to promote increased
understanding of the system by its members
(Alderfer, 1981).

OD DIAGNOSTIC MODELS
PROCESS—working with members of an
organization to plan a diag- nostic
study, administer it, and provide
feedback on the findings;

Open University System MODELING— using models to frame


issues, guide data gathering, identify
organizational conditions underlying
Critical Facets problems, and organize

of OD Diagnosis
COMMUNICATION - establish an
identity—purpose, value, and culture—
to help the organization thrive.
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KEY ORGANIZATIONAL
COMPONENTS
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KEY ORGANIZATIONAL
COMPONENTS
It was developed in the early 1980s by
organizational theorists David A. Nadler
and Michael L. Tushman.
It's a powerful tool for identifying the

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root causes of organizational
performance issues and how to might
fix them.

Nadler-Tushman Congruence Model


Nadler-Tushman Congruence Model

The Nadler-Tushman Congruence Model - Aligning the Drivers of High


Organizational Performance (mindtools.com)
The Congruence Model
As a tool for organizing thinking about any
organizational situation, rather than as a
rigid template to dissect, classify, and
compartmentalize what you observe.
Open University System It’s a way of making sense out of a
constantly changing information and
impressions– it’s a way to think about
organizations as films rather than
snapshots.
5 Areas to Monitor with Metrics:
EMPLOYEE CHARACTERISTICS - How many employees
are ready to drive innovation and change?
LEADERSHIP - Are key managers able to effect change?
HR PROCESSES - Are your critical HR processes

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designed to enhance employee effectiveness?
INNOVATION CULTURE - Does your workforce adopt
and further innovation?
WELLNESS AT WORK - Do your employees feel
empowered and supported by organizational
processes?

FIVE AREAS TO MONITOR CHANGE


The Competing Values Framework
developed by Robert Quinn and Jon
Rohrbaugh, is a theory that was
developed initially from research done

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on the major indicators of effective
organizational performance.

COMPETING VALUES FRAMEWORK


FLEXIBLE

INTERNAL EXTERNAL

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CONTROL

COMPETING VALUES FRAMEWORK


FLEXIBLE
ADHOCRACY
OPENNESS
INNOVATIVE
SYNERGISTIC

EXTERNAL

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MARKET ORIENTED
PRODUCTIVITY
BOTTOME-LINE RESULTS
CUSTOMER ORIENTED
COMPETITIVE
CONTROL

COMPETING VALUES FRAMEWORK


FLEXIBLE

FAMILY
PERSONAL GROWTH
COOPERATION
TEAMWORK

INTERNAL

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HIERARCHY
ORDER
DISCIPLINE
DOCUMENTATION
FACTS
CONTROL

COMPETING VALUES FRAMEWORK


FLEXIBLE

FAMILY ADHOCACY

INTERNAL EXTERNAL

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HIERARCHY MARKET
ORIENTED

CONTROL

COMPETING VALUES FRAMEWORK


OCTOGRAM TEST

There are eight traits of the Octogram


describe the things you do and see

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every day in the work place, and what
each of these traits is describing.

COMPETING VALUES FRAMEWORK


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OCTOGRAM TEST
Selection
Career Coaching
Career Development

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Management Development
Organisatieontwikkeling
Diverse trainingen
Coachingstrajecten

COMPETING VALUES FRAMEWORK


There are six categories are used to perform an
organizational diagnosis: purposes, structure,
relationships, rewards, leadership and helpful
mechanisms.
To perform an organizational diagnosis, it is essential to
understanding of what “diagnosis” means and why it must

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be done.
Identify and solve a problem must be done systematically
by the same people, because by so doing, they learn from
their own situation and then seek improvement.

WEISBORD SIX BOX MODEL


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MODEL
SIX BOX
WEISBORD
Purposes – The mission and goals of the organization.
Structure – The way that work is organized.
Relationships – The way that people interact.
Rewards – How intrinsic and extrinsic rewards are
linked to work.
Leadership – The type of leadership, and how well it

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keeps business elements aligned.
Supporting mechanisms – Planning, controlling,
budgeting, and other systems that help the
organization meet its goals.

WEISBORD SIX BOX MODEL


PURPOSE
Do we have a clear mission and vision?
How well do we use these to establish goals?
How clearly do people understand the goals?
To what extent do we agree on our goals?
How much have workers participated in goal setting?

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How can we frame our goals to increase commitment and buy-
in?
How well do our goals fit our capabilities and core
competencies?
How much difference is there between what we say we do and
what we really do?

WEISBORD SIX BOX MODEL


STRUCTURE
How well does our organizational design fit our purpose?
What organizational configurations are best for our purpose?
How well does our structure support effective
communication?

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What differences are there between formal structure and
informal structure? In other words, what are the differences
between what's supposed to be done and what's really done?
Do we have appropriate accountability in both the formal and
informal structures?

WEISBORD SIX BOX MODEL


RELATIONSHIP
How important is the team development process?
How well do people relate and communicate with one another?
How well do people relate and communicate between departments and
units?
How much do people collaborate?

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How well are people matched to the roles they perform? (See our
article on Belbin's Team Roles for tips on this.)
Does the level of interdependence support the purpose and structure
of the organization?
How much conflict is there?
How effective are conflict resolution processes within the organization?

WEISBORD SIX BOX MODEL


REWARDS
How well do formal rewards reflect what the organization wants
to accomplish?
Are informal rewards working effectively? (See our article on The
Psychological Contract for more insight into this important part
of reward and motivation.)

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What actions and results really get rewarded?
To what extent do people consider rewards to be valuable?
How timely are rewards?
Are rewards distributed equitably?
What causes a worker to be punished?
Do rewards support the organization's vision and goals?

WEISBORD SIX BOX MODEL


LEADERSHIP
Do leaders understand the mission and vision?
Do we routinely monitor that our stated purpose is still valid?
Do leaders reflect the organization's purpose in departmental
goals?
How well do leaders represent organizational values and

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practice ethical leadership?
How much do leaders lead, as opposed to managing?
How are leaders chosen?
How effective are leaders at dealing with internal conflict?
Does the primary leadership style support the appropriate
direction of the other five boxes?

WEISBORD SIX BOX MODEL


SUPPORTING MECHANISM
Do we have planning, budgeting, and controlling systems in
place, and do we actively monitor them?
How well do policies and procedures support our purpose?
Is the communication process sufficient and effective?
Is there a mechanism for measuring and evaluating

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performance?
Do we use a training and development process to align worker
skill and performance with expectations? (Tools like the GROW
model, the competency framework, and coaching for team
performance will help you develop effective performance
systems.)

WEISBORD SIX BOX MODEL


It is designed to help maximize a change
initiative’s chance of success by
increasing the velocity of the initiative,
decreasing the initial investment, and

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minimizing uncertainty wherever possible.
the change agents leading the initiative
decrease the ability of detractors to
mount resistance against it.

PRAGMATIC PARTHWAY FRAMEWORK


Metrics that matter is a pathway
to focus deployment of a
disruptive tool or practice in order

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to trigger cascades of adoption
and rapid performance
improvement.

PRAGMATIC PARTHWAY FRAMEWORK


Scaling edges is a pathway to transform
the core of the business by focusing on
low-investment, high-growth-potential

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opportunities—“edges”—with
fundamentally different business
practices.

PRAGMATIC PARTHWAY FRAMEWORK


Shaping strategies is a pathway to
restructure markets and industries using
platforms to bring people together and

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mobilize large ecosystems with positive
incentives by creating a compelling view
of the future.

PRAGMATIC PARTHWAY FRAMEWORK


Paul Lawrence, and Jay Lorsch, an believed
that no single organizational structure was
inherently more efficient than all others.
Organizations differed in the tasks they
performed and environments they faced, the

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appropriate organizational structure of such
factors as technology, market, and the
predictability of tasks.

CONTINGENCY THEORY
CONTINGENCY
THEORY
The STAR technique is a method of answering
questions that is comprised of four steps:
Situation: Describe the situation and when it
took place.
Task: Explain the task and what was the goal.

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Action: Provide details about the action you
took to attain this.
Result: Conclude with the result of your
action.

STAR MODEL
The Star Model™ consists of policies
that leaders can control and that can
affect employee behavior. It shows

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that managers can influence perform

STAR MODEL

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