Section 1

Questions 1 and 2 refer to the following news report.
Traffic was topped for more than four hours yesterday because of an accident. A car hit a bus
on State Street at about 5.30 p.m. Three bus passengers were taken into the hospital. Police
closed two blocks of State Street until 9.45 and directed traffic to Main Street.
1. Where did the accident happen?

A. On main Street
B. At the bus station
C. On State Street
D. Near the hospital
2. How many victims were there?

A. One
B. Two
C. Three
D. None
Questions 3 and 5 refer to the following advertisement.
One Database Online Service

We are the leading company that provides online marketing service, supply chain chart,
and business consultation service. Our currect fields of expertise are:
- Online marketing
- Salesmanship training
- Supply chain survey
- Human resources
- Manufacture
For more information, call One Database,Inc. At 1-700-444-2020
3. Who is the advertisement most likely intended for?

A. A student
B. Alarge company
C. A family
D. An applicant
4. What does “Database” refer to

A. The room of an office
B. Part of a mailing address
C. A collection of various components
D. Name of the company
5. What is “salesmanship training’ service?

A. A service provided to train security force
B. A training session for all company’s sales
C. An open recruitment for salesman position
D. A seminar on how to increase company’s total sales.
6. Receptionist : We have a twin bedroom on 201, madam

Guest : What does it mean?
Receptionist : It means that there are ...
Guest : OK, I’ll take it.
A. Two rooms, on the twelfth floor, and room number is 201.
B. Two beds, on the second floor, and room number is 201.
C. Two rooms, on the first floor, and room number is 201.
D. Two beds, on the fourth floor, and room number is 201.
7. Receptionist : Good morning, Palm hotel, can I help you?

Guest : ...
A. Can I meet Mr. Alfian
B. Could I book eight tables for tonight, please?
C. I’d like to book a cruise for vacation here.
D. I’d like to reserve a double bedroom for next Saturday, please.
8. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan for
this evening?
Guest : Sorry, all the flights for this evening are sold out...
Receptionist : It’s OK for the earliest flight tomorrow. How much does it cost
Guest : It’s Rp 950.000,- . Thank you very much, sir.
A. How about one for next week?
B. How about looking for another airline?
C. How about tomorrow morning?
D. Why is it so expensive?
9. If you use a city map, you… your destination easily.”

a. Will find
b. Would find
c. Would have found
d. Would found
10. Katrin : The service in this restaurant is very slow, we’ve been waiting for 45
minutes.
Mitta : ........
A. Let’s eat
B. Let’s talk to the manager.
C. The food is not delicious.
D. I love this restaurant.
11. Guest : I’m sorry to say this, I think the air conditioning doesn’t work
properly.
Customer service : I’m sorry. I’ll get someone to check it for you.
From the dialogue we know that …
A. The guest is complaning about the bedroom service.
B. The guest is complaining about the air conditioning
C. The guest is angry about the bad service
D. The guest is very disappointed about the situation
12. Dhika : I’m afraid I have to complain, Tantri. You haven’t returned the book you
borrowed last month
Tantri : ______ I will return it soon.
A. I don’t know
B. I’m afraid it’s not me
C. I’m terribly sorry.
D. I didn’t borrow it.
13. Donna : What about your plan for next holiday John?
John : I ... go to the beach if my father gives me permission
a. Will
b. Will have
c. Would
d. Would have
14. Tyas : I would prepare my luggage if my visa issued this week

Rony : Ok. If you need my help. I’m ready.
Tyas : Thank you
From the dialogue we can conclude that ...
a. Tyas is ready to go
b. Rony will prepare Tyas luggage
c. Tyas’ visa is not issued yet
d. Rony will help to issue the visa
15. She could have attended the meeting if she had taken the first train. It means that…
a. She didn’t like the meeting
b. The first train was late.
c. She could not attend the meeting.
d. She stayed at home that day
Questions 16 and 18 refer to the following text.

Dear Mr. Thompson,
I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an
Italian coffee table and four French dining room chairs from us which your company
delivered to his residence.
He has written a complaint that the purchases arrived damaged. We pride ourselves in the
quality of our product and would like an explanation as to how this mishap occurred. Even
though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be
resolved to everyone' s satisfaction.
Sincerely,
Jackie Middleton
Customer Services Manager
16. What is the customer complaining about in his letter?

a. purchases that arrived damaged
b. Italian coffee
c. French dining room chairs
d. quality product
17. Who is Mr. Thompson?

a. A manager of a shipment company
b. A director of the company
c. customer services manager
d. a loyal costumer
18. Who is the sender?

a. Mr. Thompson
b. Jackie Middleton
c. A manager of a shipment company
d. A director of the company
Questions 19 to 20 refer to the following text.

Dear Mr. Green:
I am writing concerning claim #760. The amount that your adjusters have set for the
damage caused by Hurricane Harry to my barn is unacceptably low.The amount that your
company has offered would not even allow doing the work myself, as the materials alone
would cost almost $300 more than your estimate.
I am including the estimate from our independent contractors that I have asked to inspect
the damage to my barn, and their estimates vary between $1,500 and $1,750.
I would like your company to take into consideration the estimates I have provided and
reevaluate your settlement offer. If you continue to deny the fact that your offer is
unacceptably low, I will need to seek legal counsel.
I will appreciate your immediate attention to this matter.
Yours sincerely,
Mathew Liverpool
19. What is the cost of the materials needed to fix the damage according to Mr. Liverpool?
a. Vary between $1,500 and $1,750.
b. $760 and $1,500
c. $1,750 and $760
d. $300 and $760
20. What is the purpose of the letter?

a. to explain
b. to report
c. to claim or complaint
d. to tell the truth

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Questions 1 and 2 refer to the following news report.

1. Where did the accident happen?

2. How many victims were there?

Questions 3 and 5 refer to the following advertisement.

One Database Online Service

3. Who is the advertisement most likely intended for?

4. What does “Database” refer to

5. What is “salesmanship training’ service?

6. Receptionist : We have a twin bedroom on 201, madam

7. Receptionist : Good morning, Palm hotel, can I help you?

9. If you use a city map, you… your destination easily.”

14. Tyas : I would prepare my luggage if my visa issued this week

Questions 16 and 18 refer to the following text.

16. What is the customer complaining about in his letter?

17. Who is Mr. Thompson?

18. Who is the sender?

Questions 19 to 20 refer to the following text.

20. What is the purpose of the letter?

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