The document discusses communication and motivation in engineering management. It defines communication as the process of sharing information and lists its four functions and eight step process. It also discusses barriers to communication and techniques for different types of communication flows. Motivation is defined as giving employees incentives to work towards objectives. Factors that contribute to motivation include willingness to work, self-confidence, and needs satisfaction. Various theories and techniques of motivation are also outlined.
The document discusses communication and motivation in engineering management. It defines communication as the process of sharing information and lists its four functions and eight step process. It also discusses barriers to communication and techniques for different types of communication flows. Motivation is defined as giving employees incentives to work towards objectives. Factors that contribute to motivation include willingness to work, self-confidence, and needs satisfaction. Various theories and techniques of motivation are also outlined.
The document discusses communication and motivation in engineering management. It defines communication as the process of sharing information and lists its four functions and eight step process. It also discusses barriers to communication and techniques for different types of communication flows. Motivation is defined as giving employees incentives to work towards objectives. Factors that contribute to motivation include willingness to work, self-confidence, and needs satisfaction. Various theories and techniques of motivation are also outlined.
The document discusses communication and motivation in engineering management. It defines communication as the process of sharing information and lists its four functions and eight step process. It also discusses barriers to communication and techniques for different types of communication flows. Motivation is defined as giving employees incentives to work towards objectives. Factors that contribute to motivation include willingness to work, self-confidence, and needs satisfaction. Various theories and techniques of motivation are also outlined.
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CHAPTER 6 – COMMUNICATING
SUMMARY
Communication is a process of sharing information and a vital function of the engineer manager. The four functions of communication include information function, motivation function, control function, and emotive function. Communication process consists of eight steps namely, develop an idea, encode, transmit, receive, decode, accept, use, and provide feedback. Two forms of communication are verbal and nonverbal. The three classifications of barriers in communication are personal, physical, and semantic. They can be minimize or eliminated using feedback, repeating messages, using multiple channels, and simplified language. Techniques for communicating depending on the flow of message includes downward, upward, and horizontal communication. Management Information System is an organized method of providing information which is useful means of communication.
CHAPTER 7 – MOTIVATING
WHAT IS MOTIVATION?
Motivating refers to the act of “giving employees reasons or incentives to work to achieve organizational objectives”. Motivation refers to “the process of activating behavior, sustaining it, and directing it toward a particular goal “. This definition specifies three stages: activating, sustaining, and directing actions towards the achievement of objectives.
FACTORS CONTRIBUTING TO MOTIVATION
1. Willingness to do a job. People who like what are they doing are highly motivated to produce the expected output. 2. Self-confidence in carrying out a task. When employee feel that they have the required skill and training to perform a task, the more motivated they become. 3. Needs satisfaction. People will do their jobs well if they feel that by doing so, their needs will be satisfied.
SUMMARY
Motivating is the act of giving employees reasons or incentives to work to achieve objectives. Motivation is the process of activating behavior, sustaining it, and directing it toward a particular goal. The factors contributing to motivation consist of willingness to do a job, self-confidence in carrying out a task, and the need of satisfaction. Four theories of motivation include Maslow’s need hierarchy theory, Herzberg’s two-factor theory, Expectancy theory, and Goal setting theory. Various techniques of motivation consist of motivation through job design, motivation through rewards, motivation through employee participation, and other motivation techniques like flexible work schedules, family support services, and sabbaticals.
