Tmpe 1 Syllabus

Doc. No.
: ACD-PCS-013
OUR LADY OF TRIUMPH INSTITUTE OF TECHNOLOGY, INC. Issue No: 05
Bañadero Highway, Ozamiz City, Misamis Occidental, Philippines Status: Rev. 4
Document Title ISO 9001:2015 Date Issued: July 2022
PROFESSIONAL EDUCATION COURSE SYLLABUS Page 1 of 65
OLT’s VISION-MISSION AND GRADUATE ATTRIBUTES SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT VISION-MISSION
Vision AND GOALS
Our Lady of Triumph Institute of Technology is a premiere College in Vision
Northern Mindanao region known for nurturing the aspirations of its students In line with the institutional vision, the School of Hospitality
and helping them to live, learn, and graduate as competent and responsible and Tourism Management envisions to become a leading academic
citizens preferred by the local and international hospitality and other unit in the development of competent and qualified students who are
industry sectors. professionally transformed as a life-long learners imbued with the
right knowledge, attitude, values and skills to face the challenges
Mission and for the attainment of the life purpose and to be of service for the
Our Lady of Triumph Institute of Technology provides students global community.
comprehensive relevant quality programs of education and training, research
and extension through meaningful and purposeful developmental activities Mission
and experiences as they become fully transformed professionals and citizens In the fulfillment of the vision, the School of Hospitality and
of the global community. Tourism Management commits to develop, nurture and produce
highly responsible and skilled professionals for the leadership
Graduate Attributes position preferred by the local and international hospitality, tourism
Students graduating from OLT should demonstrate the following attributes: and other industries through dynamic and comprehensive programs.
Excellence
 A commitment to excellence in all scholarly and intellectual activities. Goals
Competence The goals of the department of hotel and restaurant management
 Acquisition of adequate knowledge and skills necessary for the and tourism management are to:
OUTCOMES-BASED EDUCATION (OBE) COURSE SYLLABUS IN TOUR GUIDING
Course management
Title of tourism
TOUR and hospitality industries here and abroad.
GUIDING Course Code educational programs
1. Provide TMPE 1through which students can obtain
Social Responsibility
Credit Three (3) Units
 An awareness of the cultural, environmental and economic impacts of
Course knowledge,
Pre-requisites TPC2
skills and attitudes necessary to begin or continue their
Facultytourism
Name and hospitality
MALOU C. PAULINO
management. Consultation
career Hours
and TTH
professionally 8:30
compete-11
in aAM
global marketplace.
Term:
Compassion 2. Enhance and accelerate the development of students reading, writing,
and speaking skills. malou@olt.edu.ph
Time: The ability to FIRSTperformSEMESTER, A.Y. 2022-2023
work effectively with compassion and Faculty Contact Details
Room: dedication. 3. Provide seminars and workshops for the hospitality and tourism
Self-respect industry.
CELESTE T. DIGAL MALOU C. PAULINO
 Have an understanding of ethical standards and professionalism. 4. Provide programs that promote the understanding, application and
Reviewed by: Program Head Approved/Validated by: College Dean
the use of current technology.
Creativity Date:
 Be creative, innovative and critical thinkers with highly developed 5. Provide instruction andDate:professional assistance to the students in the
Date of Revision: August 10,2022 Date ofdepartment.
Effectivity: 1st semester AY 2022-2023
problem-solving skills.
Course Description
Cooperation 6. Provide students with an educational environment that encourages
 Have an understanding of team dynamics and the ability to work critical thinking and problem solving so that active and integrated
with diverse culture. learning may occur.
Discipline 7. Increase the quality and accessibility of hospitality education to the
 Exhibit a positive work attitude and work ethics to the highest level of Filipino citizens.
professionalism. 8. Review, evaluate, and update program goals, outcomes and program
God-fearing curriculum continuously
 Morally upright as demonstrated in actual practice in daily life.
Doc. No.: ACD-PCS-013
Studies the knowledge and skills needed to become a regional tour guide. Covers the practical elements of tour guiding including regulations, licensing
procedures, and marketing as well as the information necessary to give tours in the regional area.
Topics covered:
 The meaning and classification of tour guide
 The history of tour guide
 The traveler
 Various roles of tour guides
 The importance of education in guiding
 Qualities of an ideal tour guide
 Speaking skills of tour guide
 Conducting tours
 The guiding business
 Professional ethics in guiding
 Guiding travelers with disabilities
 Major trends in the twenty-first century
Program Educational Outcomes (PEO)

Three to five years after graduation, the OLTian business professional graduate:
A business professional who can build a career in Travel, Lodging, Assembly & Event Management, Restaurant & Manage Services, Recreation
PEO#1 and other Hospitality and Tourism Management Operations as well as in other industry sectors at national and international levels.
A business professional that is competent and imbued with the right attitude and values, knowledge and skills and quest for life-long learning in
PEO#2
managing business whether in Tourism and other Hospitality service and other related enterprises.
A business professional who contributes their expertise in Hospitality and Tourism Management Operation to the industry, professional body and
PEO#3
society.
A business professional who is responsible, an excellent steward of resources, and highly s killed for the leadership position preferred by the local
PEO#4
and international hospitality and other industry sectors.
Program Outcomes (PO’s)

Upon completing the Bachelor of Science in Hospitality & Tourism Management, graduates will demonstrate the following:
PEOs
Program Outcomes Definition Skills PEO 1 PEO 2 PEO 3 PEO 4
PO#1 Articulate and discuss the latest developments in the specific field of practice. Cognitive 
PO#2 Effectively communicate orally and in writing using both English and Filipino Psychomotor  
PO#3 Work effectively and independently in multi-disciplinary and multi-cultural teams. Cognitive 
PO#4 Act in recognition of professional, social, and ethical responsibility Affective  
PO#5 Preserve and promote “Filipino historical and cultural heritage” Affective  
PO#6 Perform the basic functions of management such as planning, organizing, leading and controlling. Psychomotor  
Apply the basic concepts that underlie each of the functional areas of business (marketing, finance,
PO#7 human resources management, production and operations management, information technology, Cognitive  
and strategic management) and employ these concepts in various business situations.
Select the proper decision-making tools to critically, analytically and creatively solve problems and
PO#8 Cognitive 
drive results.
Apply information and communication technology (ICT) skills as required by the business
PO#9 Cognitive  
environment.
PO#10 Work effectively with other stakeholders and manage conflict in the workplace. Affective   
PO#11 Plan and implement business related activities. Psychomotor  
PO#12 Demonstrate corporate citizenship and social responsibility Psychomotor 
PO#13 Exercise high personal moral and ethical standards Psychomotor 
PO#14 Demonstrate knowledge on the tourism industry, local tourism products and services Psychomotor  
PO#15 Interpret and apply relevant laws related to tourism industry. Cognitive  
PO#16 Observe and perform risk mitigation activities. Psychomotor  
PO#16 Utilize information technology applications for tourism and hospitality. Cognitive  
PO#18 Manage and market a service-oriented business organization. Cognitive    
PO#19 Demonstrate administrative and managerial skills in a service-oriented business organization. Psychomotor   
PO#20 Prepare and monitor industry specific financial transactions and reports. Cognitive  
PO#21 Perform human capital development functions of a tourism-oriented organization. Psychomotor  
PO#22 Utilize various communication channels proficiently in dealing with guests and colleagues. Cognitive 
Course Outcomes
Legend: L = Facilitates learning of the competencies (input is provided and competency is evaluated)
P = Allows students to practice competencies (no input but competency is evaluated)
O = Opportunity for development (no input or evaluation but there is opportunity to practice the competencies)
CO’s Program Outcomes (PO’s)
PO PO PO PO PO PO PO PO PO PO# PO# PO# PO# PO# PO# PO# PO# PO# PO# PO# PO# PO#
Upon completion of the course: #1 #2 #3 #4 #5 #6 #7 #8 #9 10 11 12 13 14 15 16 17 18 19 20 21 22
The students should be able to
explain the meaning of a tour guide;
describes the different types of tour
guides; explains the primary duty of
an escort interpreter and discusses
CO
the role of a tour guide and discusses P P P P O P O O P O P
#1
tour guiding during the Greek
Empire; during the Renaissance; in
the Middle Ages and in the Modern
Age. It explains how tour guiding can
be made a respected profession.
The students should be able explains
the classification of travelers; the
advantage of group travel; the
different kinds of group travelers; and
the challenges of group travel tour
guides. Describes the primary role of
CO
a tour guide as a leader, as an P P P P P P P O P P
#2
educator, as host and as a conduit.
Discusses the educational impact of
travel; the differences between guides
and teachers; how learning theories
can be applied to guiding; and the
importance of education in guiding.
CO The students should be able to P P P P P P P O P L P
#3 discussed: the qualities of an ideal
tour guide; the meaning of moments
of truth; the cycle of service and the

seven sins of service; how tour guide
deals with students, senior citizens,
“difficult” people; and habitually late
passengers. Describes the qualities of
a successful speaker as well as the
speaking skills of tour guides and
factors that can change the quality of
tours; the general tour procedures;
and the modes of transportation used
in conducting tours.
The students should be able to
discusses the major factors that have
contributed in the evolution of
guiding as a viable profession; the
changes in the guiding profession;
and the different aspects of the
guiding business are explain.
CO
Explains the meaning of ethics; the P P P P P P P P L
#4
meaning and importance of a code of
ethics; the relationships of guides
with their fellow guides; the
relationships of guides with their
employers; the relationships of guides
to travelers; and the code of ethics for
tour guides.
CO The students should be able to assess P P P P P O P P P L P
#5 the general guidelines for working
with disabled people and the common
disabilities and the various ways to
recognize and strategies to enhance
tours for travelers and justify the
major trends in the twenty-first
century.
Course Outcomes
Legend: L = Facilitates learning of the competencies (input is provided and competency is evaluated)
P = Allows students to practice competencies (no input but competency is evaluated)
O = Opportunity for development (no input or evaluation but there is opportunity to practice the competencies)
Program Outcomes (PO’s)
CO’s
(SPECIFIC TO TOURISM MANAGEMENT PROGRAM)
Upon completion of the course: PO#1 PO#2 PO#3 PO#4 PO#5 PO#6 PO#7 PO#8 PO#9 PO#10
The students should be able to explain the meaning of a tour guide;
describes the different types of tour guides; explains the primary
CO duty of an escort interpreter and discusses the role of a tour guide
P P O P
#1 and discusses tour guiding during the Greek Empire; during the
Renaissance; in the Middle Ages and in the Modern Age. It explains
how tour guiding can be made a respected profession.
CO The students should be able explains the classification of travelers; P P O P
#2 the advantage of group travel; the different kinds of group travelers;
and the challenges of group travel tour guides. Describes the

primary role of a tour guide as a leader, as an educator, as host and
as a conduit. Discusses the educational impact of travel; the
differences between guides and teachers; how learning theories can
be applied to guiding; and the importance of education in guiding.
The students should be able to discussed: the qualities of an ideal
tour guide; the meaning of moments of truth; the cycle of service
and the seven sins of service; how tour guide deals with students,
CO senior citizens, “difficult” people; and habitually late passengers.
P P O P
#3 Describes the qualities of a successful speaker as well as the
speaking skills of tour guides and factors that can change the
quality of tours; the general tour procedures; and the modes of
transportation used in conducting tours.
The students should be able to discusses the major factors that have
contributed in the evolution of guiding as a viable profession; the
changes in the guiding profession; and the different aspects of the
CO guiding business are explain. Explains the meaning of ethics; the
P P P O P P P
#4 meaning and importance of a code of ethics; the relationships of
guides with their fellow guides; the relationships of guides with their
employers; the relationships of guides to travelers; and the code of
ethics for tour guides.
The students should be able to assess the general guidelines for
CO working with disabled people and the common disabilities and the P
P P P O P P
#5 various ways to recognize and strategies to enhance tours for
travelers and justify the major trends in the twenty-first century.
COURSE PLAN IN TOUR GUIDING

1ST PRELIMINARY PERIOD
WEEK TOPICS COURSE INTENDED LEARNING TEACHING-LEARNING

(Specify key topics to be OUTCOMES ACTIVITIES ASSESSMENT TASK
OUTCOME (ILO)
covered)
1-2 Objectives of the course, CO 1 At the end of the lessons, the Class Orientation: There For Category 1:
Mission, Vision, and Goals students will be able to: will be a 30-minute class Without Connectivity
orientation The students will
 Explain the meaning of answer the Exercise
Orientation: tour guide No.1 during scheduled
 Describe the different consultation.
Course description, learning types of tour guide. For Category 1: Without
methodologies, grading  Explain the primary duty Connectivity Exercise No. 1:
system, rules, course outline, of an escort interpreter (Students who do not have Identification
assignments, real-  Discuss the role of tour internet access, mobile Answer to the best of
organization-situation course guide devices, and other related your ability (one point
works, expectations. resources at home) each)
TOPIC 1: The instructor will discuss 1. A guide that

THE MEANING AND the meaning and takes pleasure in
CLASSIFICATION OF TOUR classification of tour guide telling story of a
GUIDE through PowerPoint city or region.
presentation and shall be 2. Guides that
 Definition of Tour given topic module. conduct tours
Guide driving motor
 Types of Tour Guide coaches, vans or
cars.
For Category 2: Student 3. These guides are
with Limited trained by the
Connectivity company to
(Students who have speak about

irregular internet access but various topics to
have at least a mobile different kinds of
device with messaging visitors.
capability at home) 4. A guide that
includes
The instructor will discuss mountaineering
the meaning and guides, bicycle
classification of tour guide guides, fishing
through online (30 minute). guide, and rafting
Students will be given a guides.
PowerPoint show of Topic 1 5. Is the one who
complimented with the use administers and
of LMS. regulates a tour.
6. One who
For Category 3: With accompanies
Connectivity foreign visitors
(Students who have stable who are officially
internet access, mobile invited by the
devices and other related government.
resources at home). 7. Other term of
volunteer guides.
The instructor will have 30- 8. Promulgated by
minute online discussion of the Department
topic 1 through LMS. of tourism that
Students will download a says “a tour guide
PowerPoint show of the is an individual
topic. who is licensed
by the local
government and
Give one-sentence accredited by the
definition of the following: department of
tourism to guide
Activity No1: tourist both.

One Sentence Please 9. He is called the
“Happy Historian”
1. Urban Guide and “Legend” of
2. Government Guide Philadelphia.
3. Driver Guide 10. A leading
4. Business or Industry researcher and
Guide educator in field
5. Adventure Guide of interpretation.
6. Tour Manager
7. Interpreter For Category 2:
8. Escort Interpreter Student with Limited
9. Docent or Volunteer Connectivity
Guide The students will
answer through LMS.
Reflection No1:
Explain the meaning of tour Exercise No. 1:
guide and discuss the role Identification
of a tour guide. Answer to the best of
your ability (one point
each)
Resources and Additional
Readings 1. A guide that
Principles and Ethics of takes pleasure in
Tour Guiding by Zenaida telling story of a
Lansangan-Cruz, Ph.D city or region.
https://www.youtube.com/watch? 2. Guides that
v=tDjtQsBdn_U conduct tours
https://www.youtube.com/watch? driving motor
v=i7t_C6p8Eiw coaches, vans or
https://www.youtube.com/watch? cars.
v=VfHo9_Dezyk 3. These guides are
trained by the
company to
speak about
various topics to
different kinds of
visitors.
4. A guide that
includes
mountaineering
guides, bicycle
guides, fishing
guide, and rafting
guides.
5. Is the one who
administers and
regulates a tour.
6. One who
accompanies
foreign visitors
who are officially
invited by the
government.
7. Other term of
volunteer guides.
8. Promulgated by
the Department
of tourism that
says “a tour guide
is an individual
who is licensed
by the local
government and
accredited by the
department of
tourism to guide
tourist both.
9. He is called the
and “Legend” of
Philadelphia.
10. A leading
researcher and
educator in field
of interpretation.
For Category 3: With

Connectivity
The students will

answer through LMS.
Exercise No. 1:
Identification
Answer to the best of
your ability (one point
each)
1. A guide that
takes pleasure in
telling story of a
city or region.
2. Guides that
conduct tours
driving motor
coaches, vans or
cars.
3. These guides are
trained by the
company to
speak about
various topics to
different kinds of
visitors.
4. A guide that
includes
mountaineering
guides, bicycle
guides, fishing
guide, and rafting
guides.
5. Is the one who
administers and
regulates a tour.
6. One who
accompanies
foreign visitors
who are officially
invited by the
government.
7. Other term of
volunteer guides.
8. Promulgated by
the Department
of tourism that
says “a tour guide
is an individual
who is licensed
by the local
government and
accredited by the
department of
tourism to guide
tourist both.
9. He is called the
and “Legend” of
Philadelphia.
10. A leading
researcher and
educator in field
of interpretation.
3-4 TOPIC 2: CO 1 At the end of the lessons, the The instructor will discuss For Category 1:
THE HISTORY OF TOUR students are expected to: the history of tour guiding. Without Connectivity
GUIDING The students will
 Discuss the history of answer the given
 The Ancient Empire tour guiding from the For Category 1: Without questions during
 The Middle Ages ancient empires to the Connectivity consultation.
 The Renaissance and modern age. (Students who do not have
the Grand Tour  Describe tour guiding internet access, mobile Exercise No2:
 The Modern Age as a respected devices, and other related Oral Quiz
 The Tour Guides in profession resources at home) 1. The Ancient
Europe Empire
 Tour Guide as a The instructor will discuss 2. The Middle Ages
Respected Profession the topics presented 3. The Renaissance
through power point and the Grand
presentation for 30 Tour
minutes. 4. The Modern Age
5. The Tour Guides
in Europe
For Category 2: Student For Category 2:

with Limited Student with Limited
Connectivity Connectivity
(Students who have The students will
irregular internet access but answer the questions
have at least a mobile through LMS.
device with messaging
capability at home) Exercise No2:
Oral Quiz
The instructor will discuss 1. The Ancient
(30-minute) the topics Empire
presented through power 2. The Middle Ages
point presentation that can 3. The Renaissance
be downloaded through and the Grand
LMS Tour
4. The Modern Age
5. The Tour Guides
in Europe
Connectivity For Category 3: With
(Students who have stable Connectivity
internet access, mobile The students will
devices and other related answer the questions
resources at home. through LMS.
There will be a 30-minute Exercise No2:

guided lecture through Oral Quiz
power point presentation 6. The Ancient
about the topics presented Empire
through LMS. 7. The Middle Ages

8. The Renaissance
and the Grand
Tour
Activity No 2: 9. The Modern Age
Matching Type 10.The Tour Guides
Trace the Historical in Europe
development of tour guiding
from the ancient empires to
the modern age. Assessment
Performance Task No1:
(In a GRASPS FORMAT)
Reflection No 2:
How can tour guiding be
made a respected
profession?

Readings
Principles and Ethics of
Tour Guiding by Zenaida
Lansangan-Cruz, Ph.D
RUBRICS
Excellent Good Average Poor
(10pts) (8pts) (6-7pts) (0-5pts)
There are few

There are no pronunciation There are some pronunciation The oral message is in
Pronunciation pronunciation
mistakes mistakes comprehensible
mistakes
Pleasant The student is excellently The student makes a There are some mistakes The student does not follow
pleasant to the eyes of the

few mistakes
tourist
The student’s
The student’s intonation is The student’s makes some
Intonation intonation has few The intonation is not correct
perfect intonation mistakes
mistakes
Interest and The student is highly The student is often The student is not always The student does not show any
Motivation motivated motivated motivated interest
The student has learnt

The student has clearly The student has acquired new the acquisition of new knowledge is
Evolution some new contents
acquired new knowledge knowledge not enough
but not all of them
PERFORMANCE TASK # 1
(GRASPS FORMAT)
GOAL Introduce yourself as a tour guide
ROLE tour guide
AUDIENCE Instructor
SITUATION You are newly employed tour guide at OLT travel and tours and task to make a video introducing yourself as a tour guide. Be
professional, smile and pleasant to the eyes of your tourist or guest.
PRODUCT video
STANDARD Knowledge, Behavior, Skills
2ND PRELIMINARY PERIOD
TOPICS
COURSE INTENDED LEARNING TEACHING-LEARNING
WEEK (Specify key topics to be ASSESSMENT TASK
OUTCOMES OUTCOME (ILO) ACTIVITIES
covered)
5 TOPIC 3: CO 2 At the end of the lessons, the The instructor will discuss For Category 1:
THE TRAVELER students are expected to: the traveler through Without Connectivity
PowerPoint presentation by The students will

 Classification of  Explain the classification category. answer the given
Travelers of travelers. questions during
 The Group traveler  Discuss the advantages For Category 1: Without consultation.
 Student Groups of group travel Connectivity
 Business Travelers  Describe the different (Students who do not have
 Incentive Travelers kinds of group travelers internet access, mobile Exercise No 3:
 Family Travelers  Explain the importance devices, and other related Essay
 Senior Citizens of human values to tour resources at home) Answer the following
 Clubs or Affinity guides questions to the best of
Groups  Discuss the social The instructor will discuss your ability. (5 points
 Public tour groups responsibility of travelers the topics presented each)
 The Challenges of through power point
Group Travel presentation for 30- minute 1. Explain how
 International Travelers during scheduled travelers are
 The Socially consultation. classified.
Responsible Traveler 2. What are the
For Category 2: Student advantages of
with Limited group travel?
Connectivity 3. Discuss the
(Students who have challenges of
irregular internet access but group travel to
have at least a mobile tour guides
device with messaging 4. Explain the social
capability at home) responsibility of
travelers.
The instructor will discuss
the topics presented
through power point For Category 2:
presentation(30-minute) Student with Limited
that can be downloaded Connectivity
through LMS The students will
answer through LMS.
Exercise No 3:
Essay
Answer the following
questions to the best of
For Category 3: With your ability. (5 points
Connectivity each)
(Students who have stable
internet access, mobile 1. Explain how
devices and other related travelers are
resources at home. classified.
2. What are the
advantages of
There will be a 30-minute group travel?
guided lecture through 3. Discuss the
power point presentation challenges of
about the topics presented group travel to
through zoom. tour guides
4. Explain the social
Activity No 3: responsibility of
Explain travelers.
Explain why the roles of
traveler and host are For Category 3: With
interrelated and Connectivity
inseparable.
The students will
Reflection No 3: answer through LMS
Why is the knowledge of
human values important to Exercise No 3:
tour guides? Essay
Answer the following
Resources and Additional questions to the best of
Readings your ability. (5 points
Principles and Ethics of each)

Lansangan-Cruz, Ph.D 1. Explain how
travelers are
classified.
2. What are the
advantages of
group travel?
3. Discuss the
challenges of
group travel to
tour guides
4. Explain the social
responsibility of
travelers.
6-7 TOPIC 4 CO 2 At the end of the lessons, the The instructor will discuss For Category 1:
VARIOUS ROLES OF TOUR students are expected to: the various roles of tour Without Connectivity
GUIDES guides. The students will
 Describe the primary role answer the following
 The Primary Role of a of tour guide questions during
Tour Guide  Explain the role of tour For Category 1: Without consultation schedule.
 The Five Roles of Tour guide as a leader Connectivity
Guides  Evaluate the role of tour (Students who do not have Exercise No. 4
 Syntheses and guide as an educator internet access, mobile Oral Quiz
Application of Roles  Evaluate the role of tour devices, and other related 1. Describe the
guide as a host resources at home) primary role of a
 Discuss the role of tour tour guide
guide as a conduit The instructor will discuss 2. Explain the role
the topics presented of a tour guide as
through power point a leader.
presentation for 30 3. Discuss the role
minutes. of tour guide as a

host
For Category 2: Student 4. Discuss the role
with Limited of tour guide as
Connectivity an educator
(Students who have 5. Explain the role
irregular internet access but of tour guide as a
have at least a mobile conduit
device with messaging
capability at home)
For Category 2:
The instructor will discuss Student with Limited
(30-minute) the topics Connectivity
presented through power The students will
point presentation that can answer through LMS.
be downloaded through
LMS. Oral Quiz
1. Describe the
primary role of a
tour guide
For Category 3: With 2. Explain the role
Connectivity of a tour guide as
(Students who have stable a leader.
internet access, mobile 3. Discuss the role
devices and other related of tour guide as a
resources at home. host
4. Discuss the role
of tour guide as
There will be a 30-minute an educator
guided lecture through 5. Explain the role
power point presentation of tour guide as a
about the topics presented conduit
through zoom.

Connectivity
The students will

answer through LMS
Activity No 4:
Explain the Statement Exercise No 4:
Explain the statement "the Oral Quiz
tour guide makes or breaks 1. Describe the
the tour”. primary role of a
tour guide
Reflection No 4: 2. Explain the role
Write a summary of the of a tour guide as
topic. a leader.
3. Discuss the role
of tour guide as a
Resources and Additional host
Readings 4. Discuss the role
Principles and Ethics of of tour guide as
Tour Guiding by Zenaida an educator
Lansangan-Cruz, Ph.D 5. Explain the role
of tour guide as a
conduit.
8-9 TOPIC 5 CO 2 At the end of the lessons, the The instructor will discuss For Category 1:
THE IMPORTANCE OF students are expected to: the importance of education Without Connectivity
EDUCATION IN GUIDING in guiding. The students will
 The impact of travel  Explain the educational answer the following
 The guide unusual role impact of travel questions during
 Applying learning  Discover the difference For Category 1: Without consultation schedule.
theories to guiding between guides and Connectivity
 Guidelines to facilitate teachers (Students who do not have Exercise No5:
learning educating the  Discuss the importance internet access, mobile Essay
guide of education in guiding devices, and other related 1. Explain the
 Licensing and  Explain the differences in resources at home) educational

certification licensing and impact of travel.
 Education and certification in the The instructor will discuss 2. Discuss the
certification Philippines with other the topics presented difference
 National curriculum for countries. through power point between guides
guides  Discuss the steps taken presentation for 30 and teachers.
by guide associations to minutes. 3. In what way can
improve the training and learning theories
quality of guides For Category 2: Student be applied to
 Explain the difference with Limited guiding?
between education and Connectivity 4. Why is education
certifications (Students who have important in
 Explain the importance irregular internet access but guiding?
of a national curriculum have at least a mobile
for guides device with messaging For Category 2:
capability at home) Student with Limited
Connectivity
The instructor will discuss The students will
(30-minute) the topics answer through LMS.
presented through power
point presentation that can Exercise No5:
be downloaded through Essay
LMS. 1. Explain the
educational
impact of travel.
2. Discuss the
For Category 3: With difference
Connectivity between guides
(Students who have stable and teachers.
internet access, mobile 3. In what way can
devices and other related learning theories
resources at home. be applied to
guiding?
4. Why is education
There will be a 30-minute important in
guided lecture through guiding?
power point presentation
about the topics presented For Category 3: With
through zoom. Connectivity
The students will
answer through LMS
Activity No.5
Describe Exercise No5:
Describe the relationship Essay
between the tour guide’s 1. Explain the
identity and his image. educational
impact of travel.
Reflection No. 5 2. Discuss the
How is education different difference
from certification? between guides
and teachers.
Resources and Additional 3. In what way can
Readings learning theories
Principles and Ethics of be applied to
Tour Guiding by Zenaida guiding?
Lansangan-Cruz, Ph.D 4. Why is education
important in
guiding?
Assessment
(In a GRASPS FORMAT)
RUBRICS
Excellent Good Average Poor
(10pts) (8pts) (6-7pts) (0-5pts)
There are no pronunciation There are few pronunciation There are some The oral message is in
Pronunciation
mistakes mistakes pronunciation mistakes comprehensible
The student is excellently

The student makes a few
Pleasant pleasant to the eyes of the There are some mistakes The student does not follow
mistakes
tourist
The student’s intonation is The student’s intonation has few The student’s makes some
Intonation The intonation is not correct
perfect mistakes intonation mistakes
Interest and The student is highly The student is not always The student does not show
The student is often motivated
Motivation motivated motivated any interest
The student has clearly The student has learnt some new The student has acquired the acquisition of new
Evolution
acquired new knowledge contents but not all of them new knowledge knowledge is not enough
(GRASPS FORMAT)
GOAL Simulation various roles of guide
ROLE Tour guide
AUDIENCE Instructor & students
SITUATION Simulate the type of guide that you want to be in the future. The audience should be able to identify the particular kind of guide
that you are simulating.
PRODUCT Tour guide various roles skills

STANDARD Knowledge, Behavior, Skills
MIDTERM PERIOD
TOPICS
COURSE INTENDED LEARNING TEACHING-LEARNING
WEEK (Specify key topics to be ASSESSMENT TASK
covered)
QUALITIES OF AN IDEAL students are expected to: the qualities of an ideal Without Connectivity
TOUR GUIDE  Describe the qualities of tour guide. The students will
 Qualities of an ideal an ideal tour guide answer the following
tour guide  Explain the meaning and questions during
 Moments of truth For Category 1: Without consultation schedule.
importance of moments
 Cycle of service Connectivity
 Working with different of truth (Students who do not have Exercise No 6:
age groups  Explain the cycle of internet access, mobile Oral Quiz
 Working with difficult service devices, and other related 1. Give 5 qualities of
people  Discuss the seven sins of resources at home) an ideal tour
 Establishing rapport service as applied to guide and explain
and cohesiveness guiding The instructor will discuss each.
 Working under difficult the topics presented 2. The seven sins of
 Explain how tour guide
circumstances through power point service and
 Dealing with habitual deals with the student, presentation for 30- minute explain.
late passengers senior citizens, difficult during scheduled 3. Cycle of service
 Dealing with difficult people and habitually consultation.
questions late passengers For Category 2:
 Cross-cultural  Describe the role of a For Category 2: Student Student with Limited
understanding tour guide in developing with Limited Connectivity
Connectivity The students will
the cross-cultural
(Students who have answer through LMS.
understanding irregular internet access but
have at least a mobile Exercise No 6:
device with messaging Oral Quiz
capability at home) 1. Give 5 qualities of

an ideal tour
The instructor will discuss guide and explain
the topics presented each.
through power point 2. The seven sins of
presentation(30-minute) service and
that can be downloaded explain.
through LMS 3. Cycle of service

Connectivity
The students will
answer through LMS
For Category 3: With Exercise No 6:

Connectivity Oral Quiz
(Students who have stable 1. Give 5 qualities of
internet access, mobile an ideal tour
devices and other related guide and explain
resources at home. each.
2. The seven sins of
service and
There will be a 30-minute explain.
guided lecture through 3. Cycle of service
about the topics presented
through zoom.

Connectivity
(Students who have stable
internet access, mobile

devices and other related
resources at home.
There will be a 30-minute

guided lecture through
about the topics presented
through zoom.
Activity No.6
Select a person
Select a person whom you
consider as a highly
successful tour guide.
Describe the traits that
made him such.
Reflection No. 6
What is meant by moments
of truth? Why is it
important in guiding?

Readings
SPEAKING SKILLS OF TOUR students are expected to: speaking skills of tour Without Connectivity
GUIDES  Describe the qualities of guides. The students will
answer the following
 Qualities of a a successful speaker questions during

successful speaker  Explain the advantages For Category 1: Without consultation schedule.
 Body language of a good posture Connectivity
 Posture  Enumerate the (Students who do not have Exercise No 7
importance of eye
 Body movement and contact as a speaking internet access, mobile Multiple Choice
gestures technique devices, and other related 1. It shows much
 Eye contact  Explain the meaning of resources at home) about a person’s
 The voice pitch, resonance, and self-esteem,
 Pitch volume The instructor will discuss health and level
 Resonance  Discuss the common the topics presented of interest in his
 Volume annoying habits of through power point surroundings.
 Taking care of the voice speakers presentation for 30- minute a. Body language
 Characteristics of vocal  Describe the proper use during scheduled b. Posture
of a microphone
style/ vocal variety consultation. c. Body
 How to use the movement
microphone For Category 2: Student and gestures
with Limited d. Eye contact
Connectivity 2. Is an effective
(Students who have communicator
irregular internet access but with language of
have at least a mobile its own. It
device with messaging includes posture,
capability at home) movement,
gestures, eye
The instructor will discuss contact.
the topics presented a. Body language
through power point b. Pitch
presentation(30-minute) c. Volume
that can be downloaded d. Posture
through LMS 3. According to a
Greek
philosopher,
Galen, it is the
mirror of the
soul.
a. Pitch
For Category 3: With b. Resonance
Connectivity c. The voice
(Students who have stable d. Volume
internet access, mobile 4. It is a personal
devices and other related quality that often
resources at home. reveals a
speaker’s
geographic
There will be a 30-minute background,
guided lecture through personality and
power point presentation enthusiasm.
about the topics presented a. Intonation
through zoom. b. Articulation
c. Pronunciation
Activity No. 7 d. Rate of
Look, listen, list speaking
On a video presentation 5. Is the process of
about public speaking, look producing clear
and list at least 5 strategies and distinct
for coping with fear of sounds.
public speaking. a. Intonation
b. Articulation
Reflection No. 7 c. Pronunciation
Why is eye contact an d. Rate of
important speaking speaking
technique? 6. Is one of the most
important
Resources and Additional speaking
Readings techniques.
Principles and Ethics of a. Pitch
Tour Guiding by Zenaida b. Resonance

Lansangan-Cruz, Ph.D c. Volume
d. Eye contact
7. Is the speakers
most important
asset.
a. The voice
b. Eye contact
c. Rate of
speaking
d. Pronunciation
8. It is the high or
low quality of the
voice.
a. The voice
b. Resonance
c. Pitch
d. Volume
9. Is the sound a
person gives to
words.
a. Rate of
speaking
b. Using of
microphone
c. Pronunciation
d. Articulation
10.Includes careful
attention to
questions,
attention span,
posture, eye
movements and
gestures of the
group.
a. Ending
b. Listening
c. Rate of
speaking
d. Articulation
For Category 2:
Student with Limited
Connectivity
The students will
answer through LMS.
Exercise No 7
Multiple Choice
1. It shows much
about a person’s
self-esteem,
health and level
of interest in his
surroundings.
a. Body language
b. Posture
c. Body
movement and
gestures
d. Eye contact
2. Is an effective
communicator
with language of
its own. It
includes posture,
movement,
gestures, eye
contact.
a. Body language
b. Pitch
c. Volume
d. Posture
3. According to a
Greek
philosopher,
Galen, it is the
mirror of the
soul.
a. Pitch
b. Resonance
c. The voice
d. Volume
4. It is a personal
quality that often
reveals a
speaker’s
geographic
background,
personality and
enthusiasm.
a. Intonation
b. Articulation
c. Pronunciation
d. Rate of
speaking
5. Is the process of
producing clear
and distinct
sounds.
a. Intonation
b. Articulation
c. Pronunciation
d. Rate of
speaking
6. Is one of the most
important
speaking
techniques.
a. Pitch
b. Resonance
c. Volume
d. Eye contact
7. Is the speakers
most important
asset.
a. The voice
b. Eye contact
c. Rate of
speaking
d. Pronunciation
low quality of the
voice.
a. The voice
b. Resonance
c. Pitch
d. Volume
9. Is the sound a
person gives to
words.
a. Rate of
speaking
b. Using of
microphone
c. Pronunciation
d. Articulation
10.Includes careful
attention to
questions,
attention span,
posture, eye
movements and
gestures of the
group.
a. Ending
b. Listening
c. Rate of
speaking
d. Articulation

Connectivity
The students will

answer through LMS
Exercise No 7
Multiple Choice
1. It shows much
about a person’s
self-esteem,
health and level
of interest in his
surroundings.
a. Body language
b. Posture
c. Body
movement and
gestures
d. Eye contact
2. Is an effective
communicator
with language of
its own. It
includes posture,
movement,
gestures, eye
contact.
a. Body language
b. Pitch
c. Volume
d. Posture
3. According to a
Greek
philosopher,
Galen, it is the
mirror of the
soul.
a. Pitch
b. Resonance
c. The voice
d. Volume
4. It is a personal
quality that often
reveals a
speaker’s
geographic
background,
personality and
enthusiasm.
a. Intonation
b. Articulation
c. Pronunciation
d. Rate of
speaking
5. Is the process of
producing clear
and distinct
sounds.
e. Intonation
f. Articulation
g. Pronunciation
h. Rate of
speaking
6. Is one of the most
important
speaking
techniques.
a. Pitch
b. Resonance
c. Volume
d. Eye contact
7. Is the speakers
most important
asset.
a. The voice
b. Eye contact
c. Rate of
speaking
d. Pronunciation
low quality of the
voice.
a. The voice
b. Resonance
c. Pitch
d. Volume
9. Is the sound a
person gives to
words.
a. Rate of
speaking
b. Using of
microphone
c. Pronunciation
d. Articulation
10.Includes careful
attention to
questions,
attention span,
posture, eye
movements and
gestures of the
group.
a. Ending
b. Listening
c. Rate of
speaking
d. Articulation
CONDUCTING TOURS students will be able to: conducting tours. Without Connectivity
 General Tour  Explain the factors that The students will
Procedures can change the quality of For Category 1: Without answer the following
 Information Required a tour Connectivity questions during
for a Guide  Describe the general tour (Students who do not have consultation schedule.
 Modes of procedures internet access, mobile Exercise No 8
Transportation  Discuss how walking devices, and other related Oral Quiz
 Types of Tours tours are conducted resources at home) Students should answer
 Become familiar with the questions of general
guidelines for motor The instructor will discuss tour procedures.
coach tours the topics presented 1. Executing a tour
 Explain the advantages through power point involves careful
and disadvantages of presentation for 30- minute planning, what
driver-guiding. during scheduled includes pre-tour
 Describe the unique consultation. planning?
features of the different 2. What is one of the
kinds of tours For Category 2: Student most overlooked
with Limited aspects of a guide’s
Connectivity work?
(Students who have 3. What to do before
irregular internet access but the group departs
have at least a mobile from the hotel?
device with messaging 4. What a guide
capability at home) should do when
visiting attractions
The instructor will discuss and restaurant?
the topics presented 5. Why itineraries
through power point may be altered?
presentation(30-minute) 6. Why some tour
that can be downloaded operators strongly
through LMS suggest that guides
do not socialize
with the tour
participants during
non-tour activities?
7. Information
required for a
For Category 3: With guide.
Connectivity 8. What can you say
(Students who have stable as guide in walking
internet access, mobile tours?
resources at home.
For Category 2:
There will be a 30-minute Connectivity
guided lecture through The students will
power point presentation answer through LMS.
about the topics presented Exercise No 8
through zoom. Oral Quiz
Activity No. 8 Students should answer
Film showing questions of general
List all the positive and tour procedures.
negative situations and how 1. Executing a tour
the tourist guide deal with involves careful
it. planning, what
includes pre-tour
Reflection No. 8 planning?
Write the common blunders 2. What is one of the
or errors that tour guide most overlooked
commit when giving a aspects of a
walking tour of a particular guide’s work?
site. 3. What to do before
the group departs
Resources and Additional from the hotel?
Readings 4. What a guide
Principles and Ethics of should do when
Tour Guiding by Zenaida visiting attractions
Lansangan-Cruz, Ph.D and restaurant?

5. Why itineraries
may be altered?
6. Why some tour
operators strongly
suggest that
guides do not
socialize with the
tour participants
during non-tour
activities?
7. Information
required for a
guide.
8. What can you say
as guide in
walking tours?

Connectivity
The students will

answer through LMS
Exercise No 8
Oral Quiz
Students should answer
questions of general
tour procedures.
1. Executing a tour
involves careful
planning, what
includes pre-tour
planning?
2. What is one of
the most
overlooked
aspects of a
guide’s work?
3. What to do before
the group departs
from the hotel?
4. What a guide
should do when
visiting
attractions and
restaurant?
5. Why itineraries
may be altered?
6. Why some tour
operators
strongly suggest
that guides do
not socialize with
the tour
participants
during non-tour
activities?
7. Information
required for a
guide.
8. What can you
say as guide in
walking tours?
Assessment
Please see in the course

guide the instructions
for performance task in
a GRASP format.
RUBRICS
Excellent Good Fair Poor
Accuracy and Point-of-view, arguments and Point-of-view, arguments and Point-of-view, arguments and Point-of-view, arguments and
believability of solutions proposed were solutions proposed were usually solutions proposed were often solutions proposed were rarely
role always realistic and realistic and in character realistic and in character realistic and in character
consistently in character
Clarity of Speech is always clear and Speech is usually clear and easy to Speech is often clear and easy to Speech is rarely clear and easy
Speech easy to understand understand understand to understand
Expression and Always expresses emotion Usually expresses emotion through Often expresses emotion Rarely expresses emotion
body language through voice, facial voice, facial expression and gestures through voice, facial expression through voice, facial expression
expression and gestures and gestures and gestures
Knowledge Can clearly explain several Can clearly explain several ways in Can clearly explain one way in Cannot explain any ways in
gained ways in which his/her which his/her character “saw” things which his/her character “saw” which his/her character “saw”
character “saw” things differently than other characters things differently than other things differently than other
differently than other characters characters
characters and can explain
why
(GRASPS FORMAT)
GOAL Role playing on the type of Guide

ROLE Tour Guide
AUDIENCE Instructor and other students
SITUATION Simulate the type of guide that you want to be in the future. The audience should be able to identify the particular kind of guide that you are
simulating.
PRODUCT Guiding skills

STANDARD Knowledge , ability to interpret skills and relate .
SEMI-FINAL PERIOD
TOPICS INTENDED LEARNING
COURSE TEACHING-LEARNING
WEEK (Specify key topics to be OUTCOME (ILO) ASSESSMENT TASK
OUTCOMES ACTIVITIES
covered)
TOUR GUIDING BUSINESS students will be able to: Tourism Impact Mitigation. Without Connectivity
 The guiding business  Explain the factors that The students will
 Organizing a Guiding have contributed to the answer the following
business environment. For Category 1: Without questions during
 Discuss the reasons why Connectivity consultation schedule.
guiding professions has
a brighter future. (Students who do not have Exercise No. 9
 Describe the different internet access, mobile Identification
steps in organizing a devices, and other related 1. They serve as a
guiding business resources at home) powerful image
 Explain how tour guides tools and can
can maintain and The instructor will discuss pave the way for
sustain their business the topics presented gaining an
 Discuss the most through power point interview.
common related work for presentation for 30- minute 2. For tour
tour guides
during scheduled operators, this is
 Explain the legal
considerations in the consultation. the deciding
guiding profession factor in
For Category 2: Student employing a
with Limited guide.
Connectivity 3. It is important
(Students who have that guides
irregular internet access but perceive
have at least a mobile themselves as

device with messaging _____ in order to
capability at home) function in the
business world.
The instructor will discuss 4. The first step in
the topics presented acquiring work is
through power point to get as much
presentation(30-minute) ______ as
that can be downloaded possible.
through LMS 5. Is the bone of
contention within
the tour industry.
6. Used for guides
in the travel
business.
7. Some of the most
For Category 3: With common areas of
Connectivity ________ that
(Students who have stable guides must
internet access, mobile consider are
devices and other related matters of
resources at home. liability,
cancellations and
contracts.
guided lecture through
power point presentation For Category 2:
about the topics presented Student with Limited
through zoom. Connectivity
The students will
answer through LMS.
Activity No. 9
Essay Exercise No. 9
In what ways are tour Identification

guides gaining more respect 1. They serve as a
and attention from the powerful image
industry and travelers? tools and can
pave the way for
Reflection No. 9 gaining an
Give the reasons why the interview.
guiding profession has a 2. For tour
brighter future. operators, this is
the deciding
Resources and Additional factor in
Readings employing a
Principles and Ethics of guide.
Tour Guiding by Zenaida 3. It is important
Lansangan-Cruz, Ph.D that guides
perceive
themselves as
_____ in order to
function in the
business world.
4. The first step in
acquiring work is
to get as much
______ as
possible.
5. Is the bone of
contention within
the tour industry.
6. Used for guides
in the travel
business.
7. Some of the most
common areas of
________ that
guides must
consider are
matters of
liability,
cancellations and
contracts.

Connectivity
The students will

answer through LMS
Exercise No. 9
Identification
1. They serve as a
powerful image
tools and can
pave the way for
gaining an
interview.
2. For tour
operators, this is
the deciding
factor in
employing a
guide.
3. It is important
that guides
perceive
themselves as
_____ in order to
function in the
business world.
4. The first step in
acquiring work is
to get as much
______ as
possible.
5. Is the bone of
contention within
the tour industry.
6. Used for guides
in the travel
business.
7. Some of the most
common areas of
________ that
guides must
consider are
matters of
liability,
cancellations and
contracts.
18 TOPIC 10: CO 4 At the end of the lessons, the The instructor will discuss For Category 1:
PROFESSIONAL ETHICS IN students will be able to: Professional ethics in Without Connectivity
GUIDING  Explain the meaning of guiding. The students will
ethics For Category 1: Without answer the following
 Meaning of ethics  Explain the meaning and Connectivity questions during
importance of code of (Students who do not have consultation schedule.
 Relationship with fellow ethics
guides internet access, mobile
 Explain the relationships
 Relationship with of guides with their devices, and other related Exercise No. 10
employers resources at home) Oral quiz
 Relationship with other fellow guides 1. Relationship with

colleagues  Discuss the The instructor will discuss Fellow Guides
relationships of guides the topics presented 2. Relationship with
 Relationship to
with their colleagues through power point employers
travelers  Describe the
 Responsibilities to local relationships of guides presentation for 30- minute 3. Relationship with
regions and society with travelers during scheduled other colleagues
 Explain the consultation. 4. Relationship with
 Code of ethics for tour
responsibilities of guides travelers
guides
to the local regions and For Category 2: Student 5. Responsibilities
society with Limited to local regions
 Discuss the code of Connectivity and to society
ethics for tour guides (Students who have 6. Code of ethics for
irregular internet access but tour guides
have at least a mobile
device with messaging For Category 2:
capability at home) Student with Limited
Connectivity
The instructor will discuss The students will
the topics presented answer through LMS.
through power point Exercise No. 10
presentation(30-minute) Oral quiz
that can be downloaded 1. Relationship with
through LMS Fellow Guides
2. Relationship with
employers
other colleagues
For Category 3: With 4. Relationship with
Connectivity travelers
(Students who have stable 5. Responsibilities
internet access, mobile to local regions
devices and other related and to society
resources at home. 6. Code of ethics for
tour guides

guided lecture through For Category 3: With
power point presentation Connectivity
about the topics presented The students will
through zoom. answer through LMS
Activity No. 10 Exercise No. 10

One Minute Guide Oral quiz
Submit a video, introducing 1. Relationship with
yourself as tourist guide. Fellow Guides
Reflection No. 10 employers
Explain the three distinct 3. Relationship with
stages of development by other colleagues
which human beings arrive 4. Relationship with
at a sound standard of travelers
ethics. 5. Responsibilities
to local regions
Resources and Additional and to society
Readings 6. Code of ethics for
Principles and Ethics of tour guides
Assessment
Performance Task No4
Please see in the course

guide the instructions
for performance task in
a GRASP format.
RUBRICS
4 3 2 1 0
The presenter(s):
• discusses most The presenter(s):
The presenter(s): important aspects of • discusses few of the The presenter(s): • discusses
• discusses all important the important aspects of the few of the important The presenter(s) does not
Case aspects of the background of the background of the case
aspects of the background discuss the aspects,
Presentation/ background of the case case • demonstrates few
of the case • demonstrates problems of the case and do
Uniqueness • demonstrates all unique • demonstrates most unique
few unique features of the not demonstrate unique
of Case features of the case unique features of the features of the case
case • identifies a few feature of the case.
• identifies all problems in case • identifies a few
the case • identifies most problems in problems in the case
problems the case
in the case
The presenter(s):
• discusses a mostly
The presenter(s): The presenter(s):
thorough assessment The presenter(s):
• discusses an in-depth • discusses a somewhat
of the facts of the case • discusses a sparse
and critical thorough assessment of
in assessment of the facts
assessment of the facts the facts of the case in
relation to available of The presenter(s) do not
of the case in relation to relation to available
Analysis/ research the case, and some are discuss a critical
available research research
Solution • weighs and not assessment
• weighs and assesses a • weighs and assesses a
Options assesses a based on available of the case and do not
variety of alternative limited variety of
variety of alternative research present viable options.
actions that address alternative actions that
actions that address • weighs and assesses
multiple issues in the address multiple issues in
multiple issues in the only one alternative
case, all of which are the case, some of which
case, most of which solution for the case
realistic options are realistic options
are
realistic options
Recommendati The presenter(s): The presenter(s): The presenter(s): The presenter(s): The presenter(s) did not give
ons/ • proposes a detailed • proposes an action • proposes a limited action • proposes a limited a final recommendation for
Final Plan action plan of final plan plan of final action the case.
Implementatio recommendations of final recommendations plan of final
n • justifies final decisions recommendations • justifies some final recommendations
• justifies some final • justifies few decisions

decisions with specific
with specific evidence decisions with specific with
evidence
evidence specific evidence
• provides an adequate • provides a limited
• provides a detailed • provides a clear
description of the description of the The presenter(s) does not
Conclusions/ description of the description of the
outcomes outcomes provide a description of the
Outcomes of outcomes of the case outcomes of the case
of the case of the case outcomes and conclusions of
Case • provides detailed and • provides appropriate
• provides adequate and • provides limited and the case.
appropriate conclusions conclusions for the
mostly appropriate somewhat appropriate
for the case case
conclusions for the case conclusions for the case
(GRASPS FORMAT)
GOAL Evaluation of Case Analysis
ROLE Evaluator
AUDIENCE Instructor
SITUATION Consider the two cases link attached in module, identify causes of the attack and how the
local guide ought to have intervened on pre-attack and post-attack
PRODUCT Evaluation Paper
STANDARD Knowledge , ability to interpret skills and relate .
FINAL PERIOD
TOPICS
(Specify key topics to be COURSE INTENDED LEARNING TEACHING-LEARNING
WEEK ASSESSMENT TASK
covered)
TOPIC 11: CO 5 At the end of the lessons, the The instructor will discuss For Category 1:
GUIDING TRAVELERS WITH students will be able to: guiding travelers with Without Connectivity
DISABILITIES  Explain the reasons for disabilities. The students will
the increase in the answer the following
 General guidelines in number of travelers with questions during
working with travelers disabilities For Category 1: Without consultation schedule.

with disabilities  Discuss the most Connectivity
 Common Disabilities disabilities-hearing (Students who do not have Exercise No. 11
 How to enhance tours impairments, visual internet access, mobile Essay
for hearing impaired impairments, mobility devices, and other related Discuss the following
 Mobility Impairments impairments, learning resources at home) disabilities:
disabilities 1. Hearing
 How to enhance tours
 Explain the general The instructor will discuss impairment
for mobility impaired
guidelines for working the topics presented 2. Visual
 Learning disabilities with disabled people through power point impairments
 How to enhance tours  Describe the new presentation for 30- minute 3. Mobility
for people with learning opportunities for during scheduled impairments
disabilities disabled travelers consultation. 4. Learning
 New opportunities for disabilities
travelers with For Category 2: Student
disabilities with Limited For Category 2:
Connectivity Student with Limited
(Students who have Connectivity
irregular internet access but The students will
have at least a mobile answer through LMS.
device with messaging Exercise No. 11
capability at home) Essay
Discuss the following
The instructor will discuss disabilities:
the topics presented 1. Hearing
through power point impairment
presentation(30-minute) 2. Visual
that can be downloaded impairments
through LMS 3. Mobility
impairments
4. Learning
disabilities

For Category 3: With Connectivity
Connectivity
(Students who have stable The students will
internet access, mobile answer through LMS
resources at home. Exercise No. 11
Essay
Discuss the following
There will be a 30-minute disabilities:
guided lecture through 1. Hearing
power point presentation impairment
about the topics presented 2. Visual
through zoom. impairments
3. Mobility
Activity No. 11 impairments
Suggest 4. Learning
Give some suggestions on disabilities
how to help tourists with
hearing difficulty.
Reflection No. 11
Write a summary of the
topic.

Readings
TOPIC 12: CO 5 At the end of the lessons, the The instructor will discuss For Category 1:
MAJOR TRENDS IN THE students will be able to: major trends in the twenty Without Connectivity
TWENTY-FIRST CENTURY  Discuss the major trends first century. The students will
 General trend in society in the twenty-first For Category 1: Without answer the following
 Trends within the travel century Connectivity questions during
industry  Describe the general (Students who do not have consultation schedule.
 Trends within the trends in society internet access, mobile
guiding profession  Explain the trends within devices, and other related Exercise No 12
 Using the study of the the travel industry resources at home) Write True if the
future  Discuss the trends statement is correct and
within the guiding The instructor will discuss False if the statement is
profession the topics presented wrong.
 Explain the use of new through power point
trends in the travel presentation for 30- minute 1. An aging population
industry and the guiding during scheduled is one of the most
profession consultation. certain and most
dramatic current
For Category 2: Student trends. The average
with Limited aging person is
Connectivity educated, has a lot of
(Students who have money and leisure
irregular internet access but time.
have at least a mobile 2. A labor shortage is
device with messaging the decline in the
capability at home) skilled labor force is
one of the most
The instructor will discuss critical issues of the
the topics presented next decade.
through power point 3. Increase in
presentation(30-minute) multicultural
that can be downloaded societies, since
through LMS individuals of
different cultures
For Category 3: With interact, learn more
Connectivity about each other and

(Students who have stable even do not adopt
internet access, mobile each other’s customs.
devices and other related 4. High technology has
resources at home. no impact on
practically in every
There will be a 30-minute industry and
guided lecture through individual.
power point presentation 5. Travel and tourists
about the topics presented are the world largest
through zoom. industry.
6. Growth of interest in
Activity No. 12 rural and previously
Explain the Statement undiscovered areas.
Explain the statement 7. Growing demand for
“change and new trends are professionalism
a person’s joy and another among practitioners
person’s sorrow.” in the travel
industry.
Reflection No. 12 8. The growth of the
Are you in favor of the number of guides
following new trends in the and increase number
travel industry and in the of travelers in many
guiding profession? Explain regions have
your answer. encourage the
establishment of
Resources and Additional many guide
Readings organizations.
Principles and Ethics of 9. many travelers are
Tour Guiding by Zenaida looking for guides
Lansangan-Cruz, Ph.D who can provide
more specialized
tours.
10. Technology is
both an opportunity
and a challenge for
tour guides.
For Category 2:
Connectivity
The students will
answer through LMS.
Exercise No 12
Write True if the
statement is correct and
False if the statement is
wrong.
1. An aging population
is one of the most
certain and most
dramatic current
trends. The average
aging person is
educated, has a lot of
money and leisure
time.
2. A labor shortage is
the decline in the
skilled labor force is
one of the most
critical issues of the
next decade.
3. Increase in
multicultural
societies, since
individuals of
different cultures
interact, learn more
about each other and
even do not adopt
each other’s customs.
4. High technology has
no impact on
industry and
individual.
5. Travel and tourists
are the world largest
industry.
rural and previously
undiscovered areas.
7. Growing demand for
professionalism
among practitioners
in the travel
industry.
8. The growth of the
number of guides
and increase number
of travelers in many
regions have
encourage the
establishment of
many guide
organizations.
9. many travelers are

looking for guides
who can provide
more specialized
tours.
10. Technology is
both an opportunity
and a challenge for
tour guides.

Connectivity
The students will
answer through LMS
Exercise No 12
Write True if the
statement is correct and
False if the statement is
wrong.
1. An aging population
is one of the most
certain and most
dramatic current
trends. The average
aging person is
educated, has a lot of
money and leisure
time.
2. A labor shortage is
the decline in the

skilled labor force is
one of the most
critical issues of the
next decade.
3. Increase in
multicultural
societies, since
individuals of
different cultures
interact, learn more
about each other and
even do not adopt
each other’s customs.
4. High technology has
no impact on
industry and
individual.
5. Travel and tourists
are the world largest
industry.
rural and previously
undiscovered areas.
7. Growing demand for
professionalism
among practitioners
in the travel
industry.
8. The growth of the
number of guides
and increase number
of travelers in many
regions have
encourage the
establishment of
many guide
organizations.
9. many travelers are
looking for guides
who can provide
more specialized
tours.
10. Technology is
both an opportunity
and a challenge for
tour guides.
RUBRICS
Poor (1pt) Fair 2pts Good (3pts) Excellent (4pts)
Very a little knowledge of

tourism objects means that is You only know a few of You know a lot of knowledge of A lot of knowledge of tourism objects
not very understood by the knowledge of tourism objects. tourism objects but with no known by you with very well-self
Knowledge of
tour guide. It is not needed. Somewhat is unclear well-self confidence while you confidence explaining every tourism
Tourism
Being able to lead a tour at understood by the guest while are leading a tour. object.
Objects
least you know what kind of you are leading a tour. It is
tour you lead to (tourism necessary thing to do when
object). you lead a tour to make a
good impression.
Appearance of
Tour Guide Very lack of self-confidence Having a good knowledge, good You are good looking, with a very
and all of wardrobes are The lack of self-confidence, looking, the way you get dressed beautiful costume while leading a
being used not in an the way how to get dressed are even always smile while tour. It is also successfully making a
inappropriate way not interesting. Perhaps explaining tourism object or good impression with the guests.
wearing a kind of an leading a tour. But it a little bit Have a good self-confidence, the way
inappropriate clothes, pants does not gain guests ’interest. you speak and using an appropriate
while leading a tour. vocabulary or words to gain guests’
interest to hear you, easily
understood.
The information of tourism

object is not very well The information of tourism The information of tourism The information of tourism object
explained, consuming too object you lead to is not well object you lead to is explained you lead to is well explained with a
much time when try to explained. Speak fluency but clearly but sometimes, is not good intonation, expression a lot of
Creativity
explain with lack of It is hard to understand by really clear at least understood vocabularies and clearly explained.
vocabulary. And it is not the guest you talk to with no by guest with good appearance,
explained as clear as needed good expression, lack of expression while explaining the
without smiling (flat vocabulary. tourism object.
information).
Very boring things during

leading a tour guide. It does A few things while leading a Consistently use an appropriate You have done very well. Many things
not gain a lot of guests’ tour guide you have not done way while leading a tour such as you brought, explained have gained a
Creativity interests. I see that you very well. There are some bringing a supporting thing to lot of guests’ interests to make you
copied a lot what the others things you forget while leading explain kind of tour you lead to as the tour guide when they go
have done. Being different is a tour such as the supporting the guests. But there is a thing somewhere. As result of your good
beyond the expectation. details. It is not clearly that sometimes make guest creativity, you deserve it.
understood by the guests. bored.
(GRASPS FORMAT)
GOAL Experience first-hand tour management and commentary delivery in your chosen themed attraction site.
ROLE Tour Guide
AUDIENCE Instructor & other students
SITUATION The student should perform tour guiding on the assigned destination.
PRODUCT Tour Itinerary, Brochure, Tour Commentary

STANDARD Knowledge, skills, ability to interpret and relate
Course Policies
Language of Instruction : English
Attendance : 18 weeks, 3x a week or 48 hours in a semester (Minimum of 3 consecutive absences
and maximum 6 un-consecutive absences)
Honor, Dress and Grooming Code : Standard / prescribed uniform for OLT STUDENTS AND FACULTY
Grade Equivalent Interpretation

1.0 95-100% Excellent
1.1 94%
1.2 93%
1.3 92% Very Good
1.4 91%
1.5 90%
1.6 89%
1.7 88%
1.8 87% Good
1.9 86%
2.0 85%
2.1 84%
2.2 83%
2.3 82%
2.4 81%
2.5 80%
2.6 79% Fair
2.7 78%
2.8 77%
2.9 76%
3.0 75% Passed
5.0 below 75% Failed
Dr Dropped Dropped
Grading System:
This course shall adopt this grade distribution guide as follows:
Attendance, Uniform, Quizzes, Assignment – 30%

Class Participation, Projects, Practicum – 30%
Examination Score – 40%
100%
References:
Principles and Ethics if Tour Guiding by Zenaida Lansangan-Cruz, Ph. D 2020

Basic Readings
https://www.youtube.com/watch?v=tDjtQsBdn_U
Online https://www.youtube.com/watch?v=i7t_C6p8Eiw
References: https://www.youtube.com/watch?v=VfHo9_Dezyk

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Program Educational Outcomes (PEO)

Program Outcomes (PO’s)

of truth; the cycle of service and the

and the challenges of group travel tour guides. Describes the

COURSE PLAN IN TOUR GUIDING

WEEK TOPICS COURSE INTENDED LEARNING TEACHING-LEARNING

TOPIC 1: The instructor will discuss 1. A guide that

(Students who have speak about

Activity No1: tourist both.

For Category 3: With

The students will

For Category 2: Student For Category 2:

There will be a 30-minute Exercise No2:

through LMS. 7. The Middle Ages

Resources and Additional

There are few

pleasant to the eyes of the

The student has learnt

PowerPoint presentation by The students will

Principles and Ethics of each)

minutes. of tour guide as a

For Category 3: With

The students will

 Licensing and  Explain the differences in resources at home) educational

The student is excellently

PRODUCT Tour guide various roles skills

capability at home) 1. Give 5 qualities of

For Category 3: With

For Category 3: With Exercise No 6:

For Category 3: With

internet access, mobile

There will be a 30-minute

Resources and Additional

 Qualities of a a successful speaker questions during

Tour Guiding by Zenaida b. Resonance

For Category 3: With

The students will

Lansangan-Cruz, Ph.D and restaurant?

For Category 3: With

The students will

Please see in the course

GOAL Role playing on the type of Guide

PRODUCT Guiding skills

have at least a mobile themselves as

In what ways are tour Identification

For Category 3: With

The students will

 Relationship with other fellow guides 1. Relationship with

There will be a 30-minute

Activity No. 10 Exercise No. 10

Please see in the course

• justifies some final • justifies few decisions

working with travelers disabilities For Category 1: Without consultation schedule.

For Category 3: With

Resources and Additional

Connectivity about each other and

9. many travelers are