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Capacity Utilisation

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OPERATIONS MANAGEMENT

Capacity
Utilisation
Measurement
Outsourcing

AS LEVEL BUSINESS
starter: take a look at these famous football stadiums, match
the stadium and their capacity.

90,000 81,044

1.Wembley Stadium, London, England 2.Santiago Bernabeu, Madrid, Spain

3.Al Janoub Stadium, Qatar 4. Gelora Bung Karno Stadium,


Jakarta

44,325 (2022 FIFA World Cup)


77,193
20,000 (post-World Cup)
starter: take a look at these famous football stadiums, match
the stadium and their capacity.

Al Janoub Stadium, Qatar These stadiums work at a FIXED


capacity (number of seats),
Questions to think about (during
this chapter):
what are the disadvantages of
operating at over capacity? (e.g.
customer disatisfaction, queues)
or what are the disadvantages?
(what are the minimum tickets
44,325 (2022 FIFA World Cup)
20,000 (post-World Cup) to sell so they breakeven?)
Lesson
objectives:
evaluate the benefits and drawbacks of high
capacity utilisation
analyse the impact of low capacity utilisation
evaluate the different approaches to excess
capacity or capacity shortage
assess the reasons for the rapid growth of
outsourcing
evaluate the limitations of outsourcing
Capacity Utilisation

Capacity utilisation is a measure of the extent to which the


productive capacity of a business is being used. It can be
defined as:

The percentage of total capacity that is


actually being achieved in a given period
Why it matters?
How to measure it?
Measurement of Capacity Utilisation

You will be divided into groups, each group will assign


members to be on JIT & JIC side. You will be assigned a
business-type, you will research and give arguments why this
business type should be JIC and JIT, then come up with a
conclusion.
then share to the class your thoughts on it.
CAR REPAIR SHOP
(GARAGE)
RETAIL STORES
(CLOTHES)
FURNITURE SHOPS
PHARMACY
LAPTOP
MANUFACTURER
HOSPITALS
MOTORBIKE
MANUFACTURERS
Measurement of Capacity Utilisation quick past paper look
Measurement of Capacity Utilisation quick past paper look
impact on
fixed cost?
When capacity utilisation is at a HIGH RATE, the fixed cost
of rent, machinery depreciation are spread over a large
number of units. Average cost will be relatively LOW.
When capacity utilisation is LOW, fixed cost will be carried
by fewer units and average cost will RISE.

employees are pressured, operations managers cannot


make mistakes
regular customers who wish to increase order might be
turned away (LOSS OF SALES)
machines working continualy may not have time for
maintenance
Dangers of operating at low
capacity:
Dangers of operating at low capacity:

this means there is excess capacity

but, why most business operates


below capacity? (Utilistion <100%)
How to
improve
capacity
utilisation?
short-term excess capacity:
maintaining a flexible operations and production system
(needs flexible workforce and production resources) e.g.
using machines to produce output seasonally - other
products at certain times
flexible contracts - workers work less during excess
capacity to reduce cost
long-term excess capacity:
rationalisation (closing down factories)
R&D
How to
improve
capacity
utilisation?
how about shortages? (when business' demand exceeds capacity)
use subcontractors, or outsourcing of
supplies or even finished goods
invest in capital expansion

subcontractors: the practice of assigning, or outsourcing, part of the obligations


and tasks under a contract to another party known as a subcontractor
Group work capacity solution!
You are given a business scenario, you need to come up with a
capacity solution for, e.g.:
• restaurant which has limited demand during the week and too
much at the weekends (group 1&2)
• hotel which is overbooked in the summer but not in the winter
(group 3&4)
• train service which is too crowded at peak times (group 5&6)
• pumpkin farmer who only has one harvest each year. (group 7&8)

As a group, mind-map ways in which a business could increase its


capacity utilisation using:
rationalisation
sub-contracting
OTHER METHODS.

Find a local / regional example - EXPLAIN and JUSTIFY your solution.


SUMMARY! this machine operates 1000 units
per month.

PROBLEMS OF PROBLEMS OF
OPERATING UNDER OPERATING CLOSE to
CAPACITY: CAPACITY:

COST NEW ORDERS

How to increase capacity utilisation? How to cope with HIGH capacity


utilisation?

MARKETING (price reduction, promotion, outsource


distributions) reduce demand (increase price,
RATIONALISATIONS (sell unused assets, waiting list)
close down outlets, downsize) long term; EXPAND

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