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Position Description/ Requirements Help Us Market Your Role!!!
Position Description/ Requirements Help Us Market Your Role!!!
A Day In The Life Could Include: What You Will Need To Bring With You:
(job responsibilities) (experience & education required)
A Day In The Life Typically Includes: ● Preferably non BE, B.tech, M.tech
● 0-3~ years of work experience
● First point of Contact for all end user ● General awareness of Computer system,
Seeking technical assistance over Phone PC repair, MS office and Operating
and Chat system.
● Responsible for providing the first line of ● Should be flexible with rotational Shifts
support for hardware, Operating Systems, ● Ready to work in weekend
sub-systems and/or applications, O365 for ● Should be a Team Player
End user ● Good communication and problem-
● Working knowledge of remote-control solving skill.
assistance ● Should be able to handle issues
● Documenting processes and maintaining independently and suggest/ implement
service desk records services improvements plans
● Collaborating with internal departments to ● Agility for quick learning
ensure that IT needs are met
● Escalate, if needed, unresolved problems
to a higher level of support