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  • Position Description/ Requirements Help Us Market Your Role!!!

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    Sneha
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    The Koch Business Solutions Service Desk is an incident response center that provides IT support to Koch employees worldwide. As an associate at the Service Desk, you will be the first point of contact for all end user technical assistance requests over phone and chat. You will be responsible for providing first line support for hardware, operating systems, applications, and resolving issues independently. The role requires 0-3 years of experience in IT support, computer systems knowledge, flexibility to work rotational shifts including weekends, and strong communication and problem-solving skills.

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    The Koch Business Solutions Service Desk is an incident response center that provides IT support to Koch employees worldwide. As an associate at the Service Desk, you will be the first point of contact for all end user technical assistance requests over phone and chat. You will be responsible for providing first line support for hardware, operating systems, applications, and resolving issues independently. The role requires 0-3 years of experience in IT support, computer systems knowledge, flexibility to work rotational shifts including weekends, and strong communication and problem-solving skills.

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    11 views1 page

    Position Description/ Requirements Help Us Market Your Role!!!

    Uploaded by

    Sneha
    The Koch Business Solutions Service Desk is an incident response center that provides IT support to Koch employees worldwide. As an associate at the Service Desk, you will be the first point of contact for all end user technical assistance requests over phone and chat. You will be responsible for providing first line support for hardware, operating systems, applications, and resolving issues independently. The role requires 0-3 years of experience in IT support, computer systems knowledge, flexibility to work rotational shifts including weekends, and strong communication and problem-solving skills.

    Copyright:

    © All Rights Reserved
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    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    JD_SD Associate

    CONFIDENTIAL: For Internal Use only

    Position Description/ Requirements


    Help Us Market Your Role!!!
    In the space below provide a brief introductory summary about your team and explain the opportunity.
    Consider using these questions to get started:
    ● The Koch Business Solutions Service Desk is an Incident Response Center dedicated to
    providing IT solutions to Koch employees worldwide. This is not your typical call center,
    rinse, repeat, and dispatch position. At KBS, we have worked diligently to bring meaningful
    work to our first responders to provide immediate solutions to complex technical situations.
    We have shared knowledge across our organization to provide our specialists with the tools
    and resources to handle 2nd and, in some cases, 3rd level support issues. Together with our
    US and Asia-based centers, we are responsible for ensuring our customers receive the IT
    support they need via phone, chat, and self-service 24x7. If you are passionate about
    people and providing IT solutions, this is the role for you!

    A Day In The Life Could Include: What You Will Need To Bring With You:
    (job responsibilities) (experience & education required)
    A Day In The Life Typically Includes: ● Preferably non BE, B.tech, M.tech
    ● 0-3~ years of work experience
    ● First point of Contact for all end user ● General awareness of Computer system,
    Seeking technical assistance over Phone PC repair, MS office and Operating
    and Chat system.
    ● Responsible for providing the first line of ● Should be flexible with rotational Shifts
    support for hardware, Operating Systems, ● Ready to work in weekend
    sub-systems and/or applications, O365 for ● Should be a Team Player
    End user ● Good communication and problem-
    ● Working knowledge of remote-control solving skill.
    assistance ● Should be able to handle issues
    ● Documenting processes and maintaining independently and suggest/ implement
    service desk records services improvements plans
    ● Collaborating with internal departments to ● Agility for quick learning
    ensure that IT needs are met
    ● Escalate, if needed, unresolved problems
    to a higher level of support

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