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    Tefl

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    Brenda Owens
    Brenda Odhiambo is a secretarial assistant and customer service representative with over 5 years of experience. She has held roles at Aventus call center, Platinum Outsourcing Ltd., and Horizon Contact Center where she assisted customers, managed calls, responded to correspondence, and supported executives. Brenda is a fast learner who seeks training opportunities to enhance her skills in customer relationship management, communication, organization and problem solving. She holds a diploma in Procurement and Logistics from KCA University.

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    Tefl

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    Brenda Owens
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    Brenda Odhiambo is a secretarial assistant and customer service representative with over 5 years of experience. She has held roles at Aventus call center, Platinum Outsourcing Ltd., and Horizon Contact Center where she assisted customers, managed calls, responded to correspondence, and supported executives. Brenda is a fast learner who seeks training opportunities to enhance her skills in customer relationship management, communication, organization and problem solving. She holds a diploma in Procurement and Logistics from KCA University.

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    Brenda Odhiambo is a secretarial assistant and customer service representative with over 5 years of experience. She has held roles at Aventus call center, Platinum Outsourcing Ltd., and Horizon Contact Center where she assisted customers, managed calls, responded to correspondence, and supported executives. Brenda is a fast learner who seeks training opportunities to enhance her skills in customer relationship management, communication, organization and problem solving. She holds a diploma in Procurement and Logistics from KCA University.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    24 views2 pages

    Tefl

    Uploaded by

    Brenda Owens
    Brenda Odhiambo is a secretarial assistant and customer service representative with over 5 years of experience. She has held roles at Aventus call center, Platinum Outsourcing Ltd., and Horizon Contact Center where she assisted customers, managed calls, responded to correspondence, and supported executives. Brenda is a fast learner who seeks training opportunities to enhance her skills in customer relationship management, communication, organization and problem solving. She holds a diploma in Procurement and Logistics from KCA University.

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    of 2

    BRENDA ODHIAMBO

    • Secretarial Assistant •

    +254 714 543 572• +254 770 632 560 • brendaodhiambo81@gmail.com •

    ABOUT ME
    A proactive and dynamic young woman who is committed to achieving excellence by the
    combined effect of skills, hard work, dedication, and the use of knowledge to profit. A fast
    learner and able to adapt to change with ease

    EXPERIENCE

    10/2020 -11/2021 Aventus call center


    Customer service representative
    Enhanced productivity by staying on top of call scripts and maintaining control
    over the direction of conversations.
    • Sought out training opportunities to enhance customer relationship management
    abilities and further boost satisfaction scores.
    • Assisted call-in customers with questions and orders.
    • Managed large amounts of inbound and outbound calls in a timely manner.

    08/2018-09/2020 Platinum Outsourcing Ltd.


    Secretarial Assistant
    Responded to emails and other correspondence to facilitate communication and
    enhance business processes.
    Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

    Sorted and distributed office mail and recorded incoming shipments for
    corporate records.

    Produced accurate office files, updated spreadsheets, and crafted presentations


    to support executives and boost team productivity.
    Executed record filing system to improve document organization and
    management

    02/2017- 06/2018 Horizon Contact Center


    Call Center Agent
    Seized opportunities to upsell products when they arise
    Followed communication “scripts” when handling different topics
    Developed aggressive retention strategies based on customer feedback
    EDUCATION
    2019 - 2021• KCA University
    Diploma in Procurement and Logistics

    2017 • customer service training,


    Horizon Contact Center.

    2010-2013 Kenya Certificate of


    Secondary Education, Loreto
    Convent Valley Road.

    SKILLS

    Computer and technical skills

    Verbal and written communication

    Typing and note-taking

    Organizational skills

    Problem-solving and critical thinking

    Attention to detail

    Time-management and multitasking

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