Administrative structure of India

What is Role of Municipal Corporation

Municipal Corporation can be understood as the local yet urban government.
n India, there can be other names Nagar Palika, City Corporation, Mahanagar Palika, Nagar Nigam etcetera.
Municipal governments can be described as authorities that are autonomous in nature.
Municipal Corporation has to deliver functions (perform several different significant functions. )
As per the section 63 and 66 of the Bombay Provincial Municipal Corporation Act,
he AMC is responsible for certain obligatory and discretionary services.
Obligatory Services
• Erection of boundary of city defining city limits.
• Watering, Scavenging and Cleansing of all public streets and places Sewage services
• Drainage services Fire services
• Health & Medical services
• Street Lighting services
• Maintenance of a monuments & open spaces Identification of streets & houses
• Regulation and abatement of offensive and dangerous trades or practices Maintenance of burial houses and funeral homes
• Construction or acquisition of public markets and slaughter houses Construction or acquisition of cattle-pounds
cattle
• Primary education services Health and hygiene services
• Construction, maintenance and alteration of bridges Water supply services
• Preventing and controlling the spread of dangerous diseases The securing or removal of unsafe buildings and places Construction
Constructi
of conservancy staff quarters
• Maintenance of relief works in scarcity, floe etc.
Discretionary Services

• Construction and maintenance of maternity homes & infant welfare houses Maintenance of central
laboratories
• Swimming pool and other public health services Tree plantation on road sides
• Construction and maintenance of public parks and gardens The holding of exhibition, athletics or games
• The maintenance of an ambulance services
• Construction and maintenance of theaters, community halls and museums etc. Building or purchase of staff
quarters
• Construction and maintenance of public transport facilities Construction and maintenance of educational
institutes Construction and maintenance of infirmaries and hospitals The destruction of animals and birds
causing a nuisance.
• Construction and maintenance of factory for the disposal of sewage
• The building or purchase and maintenance of suitable dwellings for the poor and working classes Provision
of shelter to homeless persons and poor relief
• Surveys of buildings or lands
• Measures to meet any calamity affecting the public in the city any measure to promote public safety, health,
convenience or instruction
AMC Departments
 Why Zones
d is known as electoral subdivision
d is local Authority area , typically used for electoral purposes.
nicipal Ward Councilors
people can approach him to get this problem solved and can even hold peaceful protests to bring this to his attentio
des, problems like filth and garbage can be host to other problems like spreading of disease, spoiling the aesthetics o
, etc.
nicipal Ward Committees
e each ward of the city forms the city as a whole, many councilors sometimes meet together, to form “committees”.
ministrative Staff
have read and heard about the term “bureaucracy” somewhere or the other, This is a body of officers that are respo
mplementing policies.
up of some wards is known as Zonal Area
corporation is headed by a Municipal commissioner, an IAS officer appointed by the government of Gujarat.
wields the executive power of the house.
administrative purposes, the city is at present divided into 7 zones - Central, East, West, North , South , South Wes
North West zone. Each zone is further split into wards. There are at present total 48 wards. Each ward is represente
orators. An election is held to elect corporators to power after every 5 years. The mayor heads the party with the
ber of corporators elected
Zone level Function Chart
 Zonal matters
er and Drainage
ve water and Drainage connections to household
y water pipeline and Sewerage pipeline to cover the water zone area
maintain water / sewerage pipelines
m water
y the storm line for rain water disposal
maintain the storm line infrastructure
ds
onstruct new pakka roads for Mobility in TP Schemes as well as in Societies and Gamtal areas
maintain the pakka roads
ding
onstruct New Office Building, Pay and Park, Plot Boundaries, Schools building, Toilet blocks, Gardens,
maintain the building / compound wall structures
ntain of Infrastructure
ive road opening permission to communication delivering agencies as well as electricity delivering agencies
S( Online receiving complains )
mplains receiving at telephonic and personally at Customer booths at Sub zonal Offices
 EFFECTIVE MUNICIPAL SERVICE DELIVERY A CONCEPTUAL MODEL
s a municipal service?
palities must make sure that people in their areas have at least the basic services they need. There are a large
r of services that they provide, the most important of which are:
Water supply
Sewage collection and disposal
Refuse removal
Whatever the challenges, municipalities must deliver on their
Electricity and gas supply
Municipal health services mandate which is essential to improving the quality of life for
Municipal roads and storm water drainage all citizens, since the services provided by municipalities have
Street lighting a direct impact on the living standards of the people in the
Municipal parks and recreation community Poor service delivery remains an important
community.
challenge
evident from the above that a leader influences the behaviour and performance of employees, ultimately impactin
goals and objectives of the organisation. This fact is fundamental to generating new ideas and developing
ortunities through identifying and International Journal of Economics, Commerce and Management, United King
nsed under Creative Common Page 545 aligning leadership to empowerment.
loyee Performance Performance is defined as “the achievement of a specified task measured against predeterm
wn standards of accurateness, comprehensiveness, cost and swiftness,” (Business Dictionary, 2013).
Municipal Structures Act (Act No. 117) of 1998 determine that “councilors must establish methods and/or mechan
delivering services and developing criteria for evaluating performance in service delivery,” (Mathibane, 2010: 13).
es question regarding the input or role that employees play towards accomplishing service excellence in the CJMM.
ed on the above discussions, the researchers postulate that work effort has an impact on motivation and performa
ch ultimately influences service delivery. It is therefore proposed (P4) that may employee work effort will influe
loyee performance, and (P5) employee work effort may influence service delivery.
 The CCRS is a web based enterprise solution that allows Municipality/Corporation to enhance citizen
satisfaction through comprehensive service management and efficient service delivery.
CCRS automates entire complaint process, right from registration to closure. It also enforces service
level policies to ensure the complaint gets attended within desired timeline or gets escalated to
higher authorities for their attention and intervention.
• Complains receiving System before 2004
• There were no online complain receiving system
• All None Technical Supervisors of Road, Water, Manhole, Nanhi Trap, Building departments have their separate
booth for receiving complains from public and all they were used to remain present at booths from 8 am to 9 am
• All Asst. Engineers were present at the concern booths from 8 am to 9 am
• From 9 am to 12 noon all were on field for resolving complains, site visit of development works as well as
councilors round
• From 2.30 pm to 6.10 pm all AE, ACEs, DyCEs, AddCEs were used to work at Zonal and Subzonal offices
Complains receiving System After 2004
All Complains are received through Online
All None Technical Supervisors , Technical Supervisors , Aes,
Aes ACEs , DyCEs, Add.Ces of Road, Water, Manhole,
Nanhi Trap, Building departments should visit all roads from 7 am to 9 am
All Concerns staffs will take some refreshments and Further shall be on field for resolving complains, site visit of
development works as well as councilors round
From 2.30 pm to 6.10 pm all AE, ACEs, DyCEs, AddCEs should work at their SubZonal / Zonal Offices
For Effective Proposal Engineers Must have knowledge of URDPFI Guidline