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Emotional
How do emotional intelligence and intelligence
behavioral biases of investors
determine their
investment decisions? 35
Saloni Raheja Received 23 December 2019
Revised 21 February 2020
Department of Commerce and Business Management, DAV University, Accepted 10 March 2020
Jalandhar, India, and
Babli Dhiman
Mittal School of Business, Lovely Professional University, Phagwara, India
Abstract
Purpose – In earlier studies, research has shown that EI is the only element, which influences the ways in
which people develop in their lives, jobs and social skills control their emotions and get along with other
people. It is EI that dictates the way people deal with one another and understand emotions. The research gap
is to explore the impact of behavioral factors and investors psychology on their investment decision-making.
Design/methodology/approach – The information was gathered from 500 financial specialists. The
region of research was the financial specialists who contribute through LSC Securities Ltd. in Punjab State.
The purposive testing system was used in this examination.
Findings – The investigation found that the positive connection between the conduct predispositions of the
financial specialists and venture choices of the speculators and positive connection between enthusiastic
insight of the financial specialists and their venture choices. Yet, the authors found that the enthusiastic
insight better foresees the venture choices of the financial specialists than the conduct predispositions of the
speculators. Among the different elements of conduct inclinations of the speculator’s lament and carelessness
are identified with the financial specialist’s venture choices. Among the various estimations of eager
understanding – care, dealing with emotions, motivation, empathy and social aptitudes are related to the
hypothesis decisions of the monetary pros.
Research limitations/implications – The sample selection was based on purposive sampling, rather
than a random probability sample. The sample was area specific, restricted only to Ludhiana Stock Exchange
in Punjab state. Therefore, the results of the study cannot be generalized with certainty to all the investors
investing through other exchanges in other states. The inferences are based on the assumption that the data
provided by the investors are true and correct. The findings may be relevant for other stock exchanges as that
of the Ludhiana Stock Exchange. However, the authors do not claim the generalization of the results.
Practical implications – This study also helps to understand the relationship between investment
decision-making and risk tolerance of investors. It will helpful for the financial advisors to know the
behavioral biases of investors while making an investment decision, and therefore, they can advise investors
properly to mitigate such biases. It may help the investors in understanding the subjective part of their
behavior and control their emotions while taking decisions for their investment in stock market options.
© Saloni Raheja and Babli Dhiman. Published in Rajagiri Management Journal. Published by
Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC Rajagiri Management Journal
BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this Vol. 14 No. 1, 2020
pp. 35-47
article (for both commercial and non-commercial purposes), subject to full attribution to the original Emerald Publishing Limited
publication and authors. The full terms of this license may be seen at http://creativecommons.org/ p-ISSN 0972-9968
e-ISSN 2633-0091
licences/by/4.0/legalcode DOI 10.1108/RAMJ-12-2019-0027
RAMJ Social implications – This research will help investment advisors and finance professionals to judge
investors’ attitudes toward risk in a better way, which leads to better investment decisions.
14,1 Originality/value – This study is my own study and it is original and has not been published anywhere.
Keywords Behavioral biases, Emotional intelligence, Investment decisions, Multiple regression,
Relationship
Paper type Research paper
36
1. Introduction
In the present situation, money has a significant influence on everybody’s life. So as to
maintain a strategic distance from various kinds of issues throughout everyday life, the
individual ought to put the cash in various sorts of roads. The Indian budgetary framework
supports the reserve funds among the financial specialists and channels them to their ideal
and powerful use. In the present aggressive time, the different speculation roads are
accessible to the speculators. Financial specialists when all is said in done have the energy to
put resources into those specific roads, which will deliver the most extreme comes back with
the least dangers. The speculators settle on the venture choices based on the various
variables. The venture choices remember for different speculation procedures, recurrence of
the venture, timeframe, targets of speculation, factors influencing speculation choices and
some more. The conduct predispositions are the most significant factor while settling on
venture choices (Camerer, 1997; Bailey, 2012; Breuer et al., 2014). This segment manages the
presentation of the components of the passionate insight and the elements of the conduct
predispositions of the financial specialists.
2. Review of literature
Kunnanatt (2004) discussed the emotional intelligence. He observed that people with high
emotional intelligence would produce a win-win relationship and people with low emotional
37
intelligence would produce a win-lose relationship. The emotional intelligence training
programs would change both the inside and outside relationships of participants and better
attitudes, clearer perceptions and productive affiliations in life. Avsec et al. (2009) analyzed
the connection between the emotional intelligence of Croatian and Slovenian college
understudies and their identity attributes. The information was gathered from 257 college
understudies and 171 college understudies. The information was dissected by regression,
relationship and two way ANOVA. They reasoned that extraversion trait and
conscientiousness trait were vital indicators and the neuroticism trait was the most
grounded indicator.
Inaishi et al. (2010) considered the arrogant budgetary expert lead in the protection trade
by entertainment. They contemplated that when there was a climb in design then the money
related experts got thoughtless. Landa et al. (2010) got some information about the
relationship among energized information, character properties and mental tendencies in
understudies. They inspected that there was a sure connection between lively thought and
neuroticism and there was a negative relationship of empowered ideas with responsiveness
and opportunity. The invigorated clearness was adversely related to neuroticism and was
related to extraversion. Ezadinea et al. (2011) researched the impact of EI and its
measurements on portfolio execution. The information was gathered from 122 Iranian
shareholders. The information was broke down with the assistance of regression. They had
also used t-tests for analysis. They inferred that there was a beneficial outcome EI on
portfolio execution. They found that portfolio execution and return was influenced by the
experience of the speculators. Masomi and Ghayekhloo (2011) isolated the impact of the
social factors on the wander decisions of the budgetary supervisors. They found that regret
was one of the standard variables, which impact the speculation decisions of the examiners.
Garkaz and Mehrvarzi (2012) isolated the connection between eager learning and execution
of business firms in the Tehran Stock Exchange. There was a connection between self-
affiliation and execution, yet, there was no connection between social consideration and
execution. Nawi et al. (2012) picked the connection between fiery information and character
trait among school pioneers in high performance schools in Malaysia. They found that
legitimacy, responsiveness to comprehension, extraversion and fittingness were
emphatically related to energetic learning of the school’s teacher pioneers. The
extraordinary certainty had more grounded association with vivacious learning than the
Behavioral Biases
(Overconfidence, Conservatism,
Herding and Regret)
Investment
Figure 1.
Decisions Theoretical
Emotional Intelligence
(Self Awareness, Handling framework of the
Emotions, Motivation, Empathy and
Social Skills) study
RAMJ other character characteristics. Ramanujam and Ramkumar (2012) determined the attitude
14,1 toward risk and personality traits of women in the stock market. The collection of data was
done from 360 investors. The t-test, factor analysis and percentages were used in the study.
Zaidi and Tauni (2012) perceived the association between personality traits, demographics
and overconfidence bias of monetary experts in the Lahore Stock Exchange. The data was
accumulated from 170 respondents and was destitute somewhere around chi-square ( x 2)
38 and relationship. They gathered that there was a certain association between pomposity
inclination and extroversion and an indirect association between overconfidence tendency
and neuroticism. Bashir et al. (2013) investigated the effect of economics components and
character qualities on the direct tendencies and danger taking behavior in Pakistan. The
data was accumulated from 225 lenders and cash understudies. The data was dismembered
by SEM. They assumed that character characteristics had basic association beside mien
sway with pretentiousness, gathering behavior and risk taking. The measurement factors
had no association with direct tendencies. Sami and Rizvi (2013) found that lively learning
was exceptionally related to life satisfaction and character attributes had an inverse
association with life satisfaction. They furthermore watched that the markers of life
satisfaction intra-specific thought and neuroticism were in the made individuals. Pervez
(2014) found that the lively understanding attributes of the cash related specialists are
related to experience choices of the scholars. Pirayesh (2014) assessed the effect of
stimulating information on theoretical frameworks of retail money related specialists in the
Tehran Stock Exchange. He construed that there was a positive connection between
stimulated learning and hypothesis decisions. He found that there was certain and
connection between chance hesitant and estimations of stimulating information. Rzeszutek
et al. (2015) they found that not simply that unremitting retail researchers were unprotected
against various lead slants while picking decisions yet also that the level of lack of
protection was more grounded in this get-together than among the people who were
basically delicately connected with contributing. Alquraan et al. (2016) analyzed the
association between the hypothesis decisions and the lead factors. They found that the
egotism had a basic association with the hypothesis decisions of the monetary experts and
there was no association between the swarming conduct and the endeavor decisions of the
examiners. Chavali and Mohanraj (2016) inspected the association between danger
obstruction and theory decisions and found that the examiners lean toward sure increment
instead of an uncertain future. Tanvir et al. (2016) contemplated the connection between
vivacious appreciation and theory decisions. They found that there was an extraordinary
effect of care, self affiliation, sympathy yet low obsession with relationship affiliation.
Sashikala and Chitramani (2017) focused on identifying the constructs necessary to identify
the EI of investors through an extensive review stating the role that emotional intelligence
plays in the investment behavior of the investor. Muttath and Menachery (2018) analyzed
the similarities or differences among high and low emotional intelligence and investment
decisions. Zahera and Bansal (2018) studied the behavioral patterns of individual investors,
institutional investors and financial advisors. Choudhary and Subramanian (2019) found
that risk tolerance had a strong resemblance to the investment decision. Raheja and Dhiman
(2019) focused on the relationship between the behavioral biases and risk tolerance of the
investors and the relationship between the behavioral biases and the investment decisions of
the investors.
From the above discussion, we endeavor to comprehend the relation between investment
decisions and the emotional intelligence of the investors. We can say that people take
different investment decisions depending on their emotional intelligence and their
behavioral biases. Some emotional intelligence dimensions have direct relation and some
have an indirect relation with the investment decisions. There is a relation between Emotional
behavioral biases and investment decisions of investors also. Some dimensions of intelligence
behavioral biases have direct relation and some have an indirect relation with the
investment decisions of the investors.
On the basis of the above objectives, the following hypotheses have been framed and are
tested:
4. Research methodology
Test size: the information was gathered from 500 financial specialists.
Inspecting area: the region of research was the financial specialists who contribute
through LSC Securities Ltd. in Punjab State.
Inspecting technique: the purposive testing system was used in this examination. It is a
non-likelihood testing system, which depends on the highlights of a populace and the target
of the examination. The purposive testing strategy is otherwise called critical examining or
particular inspecting or abstract inspecting. It is additionally founded on the assessment of
the master.
Poll: the institutionalized survey has been used to gather information from financial
specialists. The enthusiastic insight scale, conduct predispositions scale and the venture
choices scale have been used in the investigation.
The standardized scale for emotional intelligence (Goleman, 2001), which is a reliable and
validated 50-item, five-point Likert scale that measures the components of emotional
intelligence, empathy, self-awareness, motivation, managing emotions and social skills.
The standardized scale for behavioral biases scale was taken from Chin (2012), which is a
reliable and validated 24-item, five-point Likert scale that measures the behavioral aspects
of the individuals i.e. overconfidence, regret, herding behavior and conservatism.
RAMJ The standardized scale for investment decisions were also taken from which is a reliable
14,1 and validated 35-item, five-point Likert scale (Hameed, 2012).
Wellsprings of information: for this examination, the essential information was gathered
from financial specialists with the assistance of institutionalized surveys from the
speculators of securities exchange and optional information was gathered from diaries,
books and sites and from the audit of writing.
40 Pilot study: a pilot study had been done on 50 investors to test the reliability and the
Cronbach’s alpha (a) was 0.857, which is more than 0.6. It shows that the data was reliable.
5. Analysis
This section represents the relationship among the investors’ emotional intelligence,
behavioral biases and investment decisions. This section is divided into three parts – first
part describes the relation between the dimensions of the behavioral biases and the
investment decisions of the investors; the second part describes the relation between the
dimensions of the emotional intelligence and the investment decisions of the investors; and
third part describes the overall relation among the behavioral biases, emotional intelligence
and the investment decisions of the investors. Multiple regression techniques were applied
to test the relationship between these variables.
H0. There is no relation between self awareness and investment decisions of investors.
RAMJ H2a. There is relation between self awareness and investment decisions of investors.
14,1 H0. There is no relation between handling emotions and investment decisions of
investors.
5.3 Overall relationship among emotional intelligence, behavioral biases and investment
decisions of the investors
This part deals with the overall relationship among the behavioral biases, emotional
intelligence and the investment decisions of the investors. After testing the relation between
the different dimensions of the behavioral and investment decisions and the different
dimensions of the emotional intelligence and the investment decisions of the investors, the
overall relationship among the behavioral biases, emotional intelligence and the investment
decisions of the investors has been studied. On the basis of this, the following hypotheses
are framed:
7. Conclusion
The financial specialists decide their venture choices as per their behavioral predispositions
and enthusiastic knowledge. The financial specialists with various enthusiastic knowledge
put resources into various roads. The organizations ought to consider the distinctive
behavioral inclinations and enthusiastic knowledge of the speculators keeping in mind the
end goal to give them the best venture avenues. Thus, the companies should give the best
advice to their clients on the basis of the different factors affecting the investment decisions
of the investors.
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Chou, S., Huang, G. and Hsu, H. (2010), “Investors attitudes and behavior towards inherent risk and potential
returns in financial products”, International Research Journal of Finance and Economics, pp. 16-30.
Gaur, A., Julee, A. and Sukijha, S. (2011), “Difference in gender attitude in investment decision making
in India”, Research Journal of Finance and Accounting, Vol. 2 No. 12, pp. 1-6.
Jains, D. and Dashora, N. (2012), “A study on impact of market movements on investment decision “an
empirical analysis with respect to investors in Udaipur, Rajasthan”, Journal of Arts, Science and
Commerce, Vol. 2 No. 2, pp. 78-88.
Okpara, A. and Edwin, A. (2014), “Workplace emotional intelligence and return on investment in the
Nigerian banking industry”, Journal of Management, Marketing and Logistics, Vol. 1 No. 4,
pp. 348-374.
Wang, A. (2009), “Interplay of investors financial knowledge and risk taking”, The Journal of
Behavioral Finance, Vol. 10 No. 4, pp. 204-213.
About the authors Emotional
Dr Saloni Raheja is an Assistant Professor in the Department of Commerce and Business intelligence
Management (CBM), DAV University, Jalandhar. She has completed her PhD from Lovely
Professional University, Phagwara. Her research is focused on the area of behavioral finance,
investment decisions, accounting and management and the stock market. She has presented papers
in various national and international conferences and has published different research papers in the
journals of national and international repute (including SCOPUS indexed, Thomson Reuters’ and
SAGE journals). She has an experience of more than six years in academics and research. She has 47
also done an Advance Diploma in Insurance and Risk Management. She has attended various FDP
programs and organized different workshops. Saloni Raheja is the corresponding author and can be
contacted at: saloni.rahejaa@gmail.com
Dr Babli Dhiman is presently working as Professor and Head Finance Department in the Mittal
School of Business. She is a member of editorial and review boards of various reputed journals. She
has an exposure of 20þ years of working in academics, holding international finance conferences, the
funded research project of ICSSR, editor for SCOPUS index journal. She is handling administration
and curriculum development for finance related areas. She has also supervised 20þ students for
MPhil and PhD. She has 75þ research papers published and presented in various reputed journals,
seminars and conferences.
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