Milestone End-user License Agreement

NOTE: If you are a Milestone Dealer, systems integrator or are otherwise installing this Product on behalf of a third
party, you shall ensure that you have their acceptance of this End-user License Agreement and their consent to provide
end-user personal data for registration with Milestone Systems if such voluntary option is applied.

This End-user License Agreement (“EULA”) is a legally binding agreement between you (either an individual or a single
legal entity) and Milestone Systems A/S (“Milestone”) for the Milestone product or utility, which may include associated
software and hardware components, media, printed materials, online or electronic documentation and any updates or
corrections (“Product”). If you have purchased the Product as part of a computer or server system delivered by
Milestone all hardware and software components of such system shall for the purposes of this EULA be considered
being parts of the Product, except however for any third party software or hardware component which is covered by a
separate third party license agreement included in the system documentation or otherwise incorporated in the system.

By installing, deploying, copying, or otherwise using the Product, you agree to be bound by the terms of this EULA. If
you do not agree to the terms of this EULA, do not install or use the Product, instead you may return it, within 30 days
after purchase of the Product, along with all associated material to your place of purchase for a full refund, less any
shipping and handling costs. This return policy does not apply if you or your representative, including your Milestone
dealer (on your behalf) have accepted this EULA prior to, or as part of, your purchase of the Product. Furthermore, this
return policy does not apply to the Milestone Husky products and related hardware. The Product is protected by
copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Note that all
software parts of Product are licensed to you, not sold.

For Milestone products where a Software License Code (“SLC”) is required, the license you have been granted is
identified by the Software License Code you have received when purchasing the Product.

Affiliated Companies. The license you have been granted under this EULA for Milestone XProtect Corporate,
Milestone XProtect Expert and/or Milestone XProtect Professional+ allows you to grant access to and permit the use of
such Product by your Affiliated Companies and their respective employees, representatives and other persons working
for your Affiliated Companies, provided that you will at all times remain fully responsible for the Affiliated Companies’
access and use of the Product in compliance with the terms of this EULA. This right also covers Milestone Add-ons and
Components purchased by you for Milestone XProtect Corporate, Milestone XProtect Expert and/or Milestone XProtect
Professional+. You shall ensure that (i) your Affiliated Companies each submit to this EULA before they are granted
access to the Product, and (ii) your Affiliated Companies are in compliance with the terms of this EULA. For the purpose
of this EULA, “Affiliated Companies” include any corporate entity that, either directly or indirectly, is controlled by you, or
controls you, or under common control with you, where “control’” shall mean the ownership of more than fifty percent of
the voting securities entitling to the right to elect or appoint the majority of the board of directors, or a similar managing
authority.

Acceptance of Unattended Remote Updating. The system administrator of your organization may today or in the
future be using a tool or operating system method enabling remote and unattended updating or installation of software
products on your computer; the Milestone Software Manager is an example of such a tool. In case such a tool is used to
update the Product unattended you may not be prompted to accept a EULA for the new Product. By accepting the
present EULA, you assign your right to accept EULAs of future product updates to your system administrator on your
behalf.

AWS Cloud Deployment. Milestone XProtect VMS products are also delivered as an Amazon Machine Image (“AMI”)
under the bring-your-own-license model (“BYOL”), or with included license for Milestone XProtect® Essential+, and can
be deployed on AWS cloud services infrastructure by using the associated CloudFormation script. This script performs a
default deployment of the Product in a new Virtual Private Cloud (“VPC”) under your AWS account. You can modify the
CloudFormation script or the default deployment produced by it to the extent required for the deployment of the Product
in your specific AWS cloud services infrastructure. The CloudFormation script is provided “as is” without warranty of any
kind, including, without limitation, the implied warranty of fitness for a particular purpose. Milestone expressly disclaims
any warranty and accepts no responsibility for modifications to the CloudFormation script or to the default deployment
produced by it. The entire risk and responsibility arising out of deployment and use of the deployed Product remains
with you as the user.

Intellectual Property Rights. All title and rights, including but not limited to copyrights, in and to the Product and any
copies thereof are owned by Milestone, or in the case of third party contributions to such Product, the title and rights to
such contributions only, are owned by our licensors. All rights not expressly granted are reserved by Milestone.
The Product may include HEVC/H.265 technology that is licensed under the HEVC Advance Patent Portfolio License
and the use of such technology is covered by one or more claims of the patents listed at patentlist.hevcadvance.com.

Infringement of Third Party Rights. Milestone shall be liable for ensuring that the Product does not infringe any third
party's intellectual property rights, however, in respect of patents, only (a) patents granted and published in the United
States of America or the European Union on the date of your purchase, and (b) only if the Product is infringing as a

EULA 20210429
standalone product when not used with any other product(s) or technology. In the event of any action against you in
which such infringement is alleged, you shall give Milestone prompt written notice thereof. Milestone shall thereafter
assume the sole conduct of the case and all of its legal costs incidental to the case. Milestone shall have irrevocable
power of attorney to conduct litigation on its own behalf or to negotiate for settlement of the alleged infringement with
you as the user. Milestone shall be entitled, at Milestone's discretion, to either obtain the continued right for you to use
the Product or bring the infringement to an end by modifying or replacing the Product by another product which
possesses substantially the same functionalities as the Product, or – if none of these remedies may be achieved at a
reasonable cost for Milestone – to terminate this EULA with immediate effect. In the event of termination, you shall have
no further claims, to include but not limited to any right of compensation or indemnity, against Milestone.

Correction of Errors. A defect or error in the Product shall be deemed material only if it has effect on the functionality
of the Product as a whole or if it prevents the operation of the Product. If you, within 90 (ninety) days after purchase of
the Product, document that a material defect or error in the Product exists, Milestone shall, at its sole discretion, be
obligated to (i) deliver a new copy of the Product without the material defect or error, (ii) remedy or correct the defect or
error free of charge, or (iii) terminate this EULA and repay any license fee received against your return of all copies of
the Product. The provisions of this paragraph constitute your sole remedies in the event of a defect or error in the
Product.

No Warranties. Unless you are provided with a specific warranty from Milestone as part of your Product documentation,
Milestone expressly disclaims any warranty for the Product. The Product and any related documentation is provided “as
is” without warranty of any kind, either expressed or implied, including, without limitation, the implied warranties of
merchantability or fitness for a particular purpose. The entire risk arising out of use or performance of the Product
remains with you as the user. You are notified that the Product, when used with certain equipment or other software,
may enable you to perform surveillance actions and data processing which are likely to be restricted by or contrary to
applicable law, including without limitation data privacy and criminal law. The sole responsibility for verification of your
use against compliance with applicable law lies with you as the user.

Prohibited Use.
The Product may only be applied and used in accordance to the applicable law(s) of the jurisdiction, country or region it
is used in. This includes, but is not limited to, possible legal restrictions to what you surveil and record with the Product,
the policy for storing recorded and other data in the Product, and how such recorded data is to be handled as it is
exported from the Product. It is the sole responsibility of you the user to be acquainted with, and to adhere to, such laws
and restrictions. Milestone does not accept any liability whatsoever, for any direct, indirect or consequential losses or
damages for the violation of such laws and/or restrictions.

This license does not cover use of the Product for the purpose of, or in connection with, a violation of the human rights
of any person as set out in the United Nations Universal Declaration of Human Rights. Any such use is prohibited and is
a material breach of this EULA causing the whole license for the Product to lapse immediately without notice rendering
any further use of the Product unlawful.

Copenhagen Clause. Milestone is a signatory to the Copenhagen Letter, a technology declaration to aspire to open
and honest public conversation about the power of technology and how technology should enhance the quality of life.
We who shape technology must reflect on how technology affects human needs and behaviors, and how we further the
responsible use of technology. Milestone encourages our partners not only to involve themselves in this important
discussion on responsible use of technology, but to also sign the Copenhagen Letter at www.copenhagenletter.org and
adopt a corresponding Copenhagen Clause into their own agreements.

Limitation of Liability. The provisions of this paragraph are in effect to the maximum extent permitted by applicable
law. In no event shall Milestone or its suppliers be liable for any special, incidental, indirect, or consequential damages
whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business
information, or any other pecuniary loss) nor for any product liability (except for bodily injury) arising out of the use of or
inability to use the Product or the provision of or failure to provide proper support, even if Milestone has been advised of
the possibility of such damages. Absent any willful misconduct or gross negligence, the entire liability of Milestone and
its suppliers shall be limited to the amount actually paid by you for the Product.

Third Party Licenses. The Products include rights for you to use certain third party software as set out in the
documentation for the specific Product. You may use and integrate the Products with other third party software and it is
your responsibility when installing to investigate and obtain usage rights to any such third party software for your
purpose.

Miscellaneous. (a) You may make as many copies of the Product as may be necessary for backup and archival
purposes. (b) You may not distribute, sublicense or otherwise make available the Product to third parties except as
expressly permitted in this EULA. (c) You may not reverse engineer, decompile, modify, or disassemble any of the
Product's components except and only to the extent permitted by applicable law which cannot be contractually waived.
(d) This EULA is non-transferable save that if there is any ownership interest transferred which includes the Milestone
Product, you may permanently assign all of your rights for this Product to the Transferee, provided the Transferee
agrees to the terms of this EULA.

EULA 20210429
Termination. Without prejudice to any other rights, Milestone may terminate this EULA if you fail to comply with its
terms and conditions. In such event you must immediately cease using the Product and destroy all copies of it.

Severability. If a court or government body of competent jurisdiction determines that any provision of this EULA is
invalid, not enforceable or enforceable only if limited in scope, this present EULA shall continue in full force and effect
with such provisions stricken or so limited.

Entire Agreement. This EULA constitute the parties' entire and complete agreement relating to the subject matter
hereof and all written and oral undertakings and pledges which may have preceded this EULA, all implied warranties,
rules of common law or ordinary rules of law not restated herein, are hereby excluded from effect between the parties.

Governing Law. This EULA and the contract between you and Milestone are governed by Danish law and the sole and
proper forum for the settlement of disputes hereunder shall be the City Court of Copenhagen.

License, Installation and Use Conditions and Restrictions. Milestone XProtect VMS products support IP devices. IP
devices can be cameras, encoders, video services or other types of video and non-video devices that are addressed
through a unique IP address in the applied installation of the Product. For IP devices with one IP address included in the
Milestone Supported Device List, one device license is needed per IP device connected to and enabled in the Product.
For IP devices with more than one enabled IP address, the number of required device licenses is specified in the
Milestone Supported Device List. Please check the supported IP devices, the required number of licenses and the
exceptions in the Supported Device List at https://www.milestonesys.com/community/business-partner-tools/supported-
devices. The following exceptions for IP devices with one IP address apply: (i) for IP devices connected to the Product
through intermediate device or intermediate system one device license per enabled video channel is required; (ii) IP
devices with multiple lenses or sensors, and encoders with up to 16 connected analog cameras, count as only one IP
device; (iii) for encoders with more than 16 channels one device license per enabled video channel is required.
Additional specific exceptions may apply, please refer to the Milestone Supported Device List for the details.

For IP devices not included in the Milestone Supported Device List and for the Video Processing Service Driver included
in the Milestone MIP SDK, the following apply: (i) IP devices with video capabilities require one device license per
enabled video channel, (ii) IP devices without video capabilities require one device license per IP address. Specific
license terms may apply for the specific XProtect® VMS products, please refer to the Products’ specific terms and
conditions, and (iii) the Video Processing Service Driver when receiving video from any connected video processing
system or any directly or indirectly connected device, requires one device license per enabled video channel.

Collection and registration of system data. By activating the licenses for the Product, you accept that core system
data (such as number of used devices) is exchanged and stored in the Milestone’s licensing system. A unique key for
each license and each device connected to the system is generated. Milestone collects the MAC addresses of the
devices connected and keeps track of the number of times cameras are registered and deleted to make sure the
licenses are used according to the EULA. Milestone also registers the IP address of the server that activates the
license. For systems using Milestone’s push notifications, Milestone keeps track of the Globally Unique Identifier
(“GUID”) of the mobile server and the mobile devices that are registered to receive the notifications and email addresses
that are entered to receive push notifications. If you use any plug-ins or other integrated applications with the Product,
basic data about such applications will also be collected and sent to Milestone when activating the licenses for the
Product. The data about integrated applications include information, such as: the manufacturer’s name, the name and
version of the integration. The purpose of gathering and maintaining of the system data is to enable Milestone and its
channel partners, to enforce license management of the Milestone products. For integrated applications, Milestone will
use collected data for statistical and analytical purposes. You agree to not alter, modify, or in any way tamper with the
data transmitted to the online service.

Personal Data, General Data Protection Regulation: When purchasing licenses to the Product through our channel
partners, the business information of your company will be registered with Milestone. You may also voluntarily provide
Milestone with information on contact persons in form of name, email, and phone number. The sole purpose of
gathering and maintaining such information during license usage is to enable Milestone and its channel partners to
enforce license management, carry out the Milestone channel programs, and provide technical support for the Product.
Milestone is a data controller with respect to the personal data collected and used hereunder. Milestone treats your
personal data in accordance with our Privacy Policy (https://www.milestonesys.com/privacy-policy/).

This EULA applies to all Products, with its general terms and specific terms and conditions valid for the mentioned
individual products as detailed in the following sections:

Milestone XProtect® VMS

Milestone XProtect® Corporate
Installation and Use – for the XProtect Corporate product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:

EULA 20210429
 1. The “Management Server” component of the Product may be installed on an unrestricted number of computers
designated as Management Servers and possible clustered Management Failover Server per Software License
Code.
2. The “Recording Server” component of the Product may be installed on an unrestricted number of computers
designated as Recording Servers and Failover Recording Servers. The Recording Servers and Failover
Recording Servers must be managed by the designated Management Server(s) specified above.
3. The Product may only be used on computers running operating systems for which the Product was designed.
4. Installing the Product you also agree to adhere to Microsoft’s software license terms for Microsoft SQL Server
2019 Express Edition (https://www.microsoft.com/en-us/sql-server/sql-server-downloads)
5. The Product may, with the exceptions stated in paragraph 9 and 10 below, only be operated, regardless of
whether this is directly or in some indirect form, by you, your employees or other people working for you,
including law enforcement authorities investigating incidents for you. The Product may therefore, for instance, not
be operated or used in any way by customers of you or other third parties, except for your Affiliated Companies
as specified above, cf. general terms of this EULA, section “Affiliated Companies”.
6. The Product may only be used for surveillance of property or land that is owned or controlled by you, or by your
Affiliated Companies, or you have acquired and maintain the required legal permissions when monitoring
property or land not owned or controlled by you.
7. Using Milestone Federated Architecture, the Product may without being subject to additional licensing be used to
connect other XProtect Corporate or XProtect Expert systems, provided that the federated system is rightfully
licensed.
8. Using Milestone Interconnect, the Product may be used to connect other Milestone video management software
products and other Milestone approved products (please refer to Milestone’s web site
https://www.milestonesys.com/solutions/hardware-and-add-ons/milestone-addons/interconnect/milestone-
interconnect-compatibility/ for the latest overview of compatible products) belonging to you or a third party. The
use of Milestone Interconnect is subject to the following conditions: a) any interconnected system must be fully
licensed with rightfully obtained license rights, b) you through purchase or subscription have rightfully obtained
Milestone Interconnect camera licenses for the cameras that shall be accessible in the XProtect Corporate
system.
9. The Product may be remotely operated and managed by a third party using Milestone Federated Architecture,
provided that you have acquired and maintain the required legal permissions to conduct the surveillance.
10. The Product may be remotely operated and managed by you or a third party using Milestone Interconnect,
provided that: a) you or the third party have purchased Milestone Interconnect camera licenses for the cameras
that shall be accessible in the central XProtect Corporate system, and b) you have acquired and maintain the
required legal permissions to conduct the surveillance.
11. When the Product is used with third party map applications (such as Google Maps, Microsoft ® BingTM Maps or
OpenStreetMap), it is your sole responsibility to ensure that you have obtained adequate legal rights to use such
map applications, and that the usage complies with the terms and conditions of the used third party applications.
12. You can also use the Product with the Milestone Map Service that will allow you to get access to OpenStreetMap
(http://www.openstreetmap.org)© data. This data will be provided to you “as is”, including best-effort availability,
and without any warranty of any kind, either express or implied, whether of title, of accuracy, of absence of
errors, of fitness for purpose, or otherwise. Any damages resulting from the use of the Milestone Map Service are
disclaimed.
13. Advanced Audio Coding (AAC). Since the Product contains AAC functionality, the following provision applies:
AAC is a licensed technology and as such requires a license under applicable patents in the AAC patent
portfolio. The AAC license is available from VIA LICENSING CORPORATION. A limited number of AAC
licenses are available through your Product from Milestone Systems. Any Milestone product that supports AAC
functionality includes two viewing client licenses with the base license. When more than two viewing clients are
needed, you will need to purchase additional license packs.
14. You acknowledge the requirement that the Product may only be used with as many IP devices as you have
acquired device licenses for in accordance with the rules specified in the EULA general terms, “License,
Installation and Use Conditions and Restrictions”.

Milestone XProtect® Expert

Installation and Use – for the XProtect Expert product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The “Management Server” component of the Product may be installed on an unrestricted number of computers
designated as Management Servers and possible clustered Management Failover Server per Software License
Code.
2. The “Recording Server” component of the Product may be installed on an unrestricted number of computers
designated as Recording Servers and Failover Recording Servers. The Recording Servers and Failover
Recording Servers must be managed by the designated Management Server(s) specified above.
3. The Product may only be used on computers running operating systems for which the Product was designed.
4. Installing the Product you also agree to adhere to Microsoft’s software license terms for Microsoft SQL Server
2019 Express Edition (https://www.microsoft.com/en-us/sql-server/sql-server-downloads).
5. The Product may, with the exceptions stated in paragraph 6 and 7 below, only be operated, regardless of
whether this is directly or in some indirect form, by you, your employees or other people working for you,
including law enforcement authorities investigating incidents for you. The Product may therefore, for instance, not

EULA 20210429
 be operated or used in any way by customers of you or other third parties, except for your Affiliated Companies
as specified above, cf. general terms of this EULA, section “Affiliated Companies”.
6. The Product may, with the exceptions stated in paragraph 7 below, be remotely operated and managed by a
third party using Milestone Federated Architecture, provided that you have acquired and maintain the required
legal permissions to conduct the surveillance.
7. The Product may be remotely operated and managed by you or a third party using Milestone Interconnect,
provided that: a) you or the third party have purchased Milestone Interconnect camera licenses for the cameras
that shall be accessible in the central XProtect Corporate system, and b) you have acquired and maintain the
required legal permissions to conduct the surveillance.
8. When the Product is used with third party map applications (such as Google Maps, Microsoft ® BingTM Maps or
OpenStreetMap), it is your sole responsibility to ensure that you have obtained adequate legal rights to use such
map applications, and that the usage complies with the terms and conditions of the used third party applications.
9. You can also use the Product with the Milestone Map Service that will allow you to get access to OpenStreetMap
(http://www.openstreetmap.org)© data. This data will be provided to you “as is”, including best-effort availability,
and without any warranty of any kind, either express or implied, whether of title, of accuracy, of absence of
errors, of fitness for purpose, or otherwise. Any damages resulting from the use of the Milestone Map Service are
disclaimed.
10. Advanced Audio Coding (AAC). Since the Product contains AAC functionality, the following provision applies:
AAC is a licensed technology and as such requires a license under applicable patents in the AAC patent
portfolio. The AAC license is available from VIA LICENSING CORPORATION. A limited number of AAC
licenses are available through your Product from Milestone Systems. Any Milestone product that supports AAC
functionality includes two viewing client licenses with the base license. When more than two viewing clients are
needed, you will need to purchase additional license packs.
11. You acknowledge the requirement that the Product may only be used with as many IP devices as you have
acquired device licenses for in accordance with the rules specified in the EULA general terms, “License,
Installation and Use Conditions and Restrictions”.

Milestone XProtect® Professional+

Installation and Use – for the XProtect Professional+ product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The “Management Server” component of the Product may be installed on an unrestricted number of computers
designated as Management Servers and possible clustered Management Failover Server per Software License
Code.
2. The “Recording Server” component of the Product may be installed on an unrestricted number of computers
designated as Recording Servers. The Recording Servers must be managed by the designated Management
Server(s) specified above.
3. The Product may only be used on computers running operating systems for which the Product was designed.
4. Installing the Product you also agree to adhere to Microsoft’s software license terms for Microsoft SQL Server
2019 Express Edition (https://www.microsoft.com/en-us/sql-server/sql-server-downloads).
5. The Product may, with the exceptions stated in paragraph 6 below, only be operated, regardless of whether this
is directly or in some indirect form, by you, your employees or other people working for you, including law
enforcement authorities investigating incidents for you. The Product may therefore, for instance, not be operated
or used in any way by customers of you or other third parties, except for your Affiliated Companies as specified
above, cf. general terms of this EULA, section “Affiliated Companies”.
6. The Product may be remotely operated and managed by you or a third party using Milestone Interconnect,
provided that: a) you or the third party have purchased Milestone Interconnect camera licenses for the cameras
that shall be accessible in the central Milestone XProtect Corporate system, and b) you have acquired and
maintain the required legal permissions to conduct the surveillance.
7. Advanced Audio Coding (AAC). Since the Product contains AAC functionality, the following provision applies:
AAC is a licensed technology and as such requires a license under applicable patents in the AAC patent
portfolio. The AAC license is available from VIA LICENSING CORPORATION. A limited number of AAC
licenses are available through your Product from Milestone Systems. Any Milestone product that supports AAC
functionality includes two viewing client licenses with the base license. When more than two viewing clients are
needed, you will need to purchase additional license packs.
8. You acknowledge the requirement that the Product may only be used with as many IP devices as you have
acquired device licenses for in accordance with the rules specified in the EULA general terms, “License,
Installation and Use Conditions and Restrictions”.

Milestone XProtect® Express+

Installation and Use – for the XProtect Express+ product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The “Management Server” component of the Product may be installed on one (1) computer, or cluster of
computers, designated as Management Server and possible clustered Management Failover Server per
Software License Code.
2. The “Recording Server” component of the Product may be installed on one (1) computer designated as
Recording Server. The Recording Server must be managed by the designated Management Server specified
above.

EULA 20210429
 3. The Product may only be used on computers running operating systems for which the Product was designed.
4. Installing the Product you also agree to adhere to Microsoft’s software license terms for Microsoft SQL Server
2019 Express Edition (https://www.microsoft.com/en-us/sql-server/sql-server-downloads).
5. The Product may, with the exceptions stated in paragraph 6 below, only be operated, regardless of whether this
is directly or in some indirect form, by you, your employees or other people working for you, including law
enforcement authorities investigating incidents for you. The Product may therefore, for instance, not be operated
or used in any way by customers of you or other third parties.
6. The Product may be remotely operated and managed by you or a third party using Milestone Interconnect,
provided that: a) you or the third party have purchased Milestone Interconnect camera licenses for the cameras
that shall be accessible in the central Milestone XProtect Corporate system, and b) you have acquired and
maintain the required legal permissions to conduct the surveillance.
7. Advanced Audio Coding (AAC). Since the Product contains AAC functionality, the following provision applies:
AAC is a licensed technology and as such requires a license under applicable patents in the AAC patent
portfolio. The AAC license is available from VIA LICENSING CORPORATION. A limited number of AAC
licenses are available through your Product from Milestone Systems. Any Milestone product that supports AAC
functionality includes two viewing client licenses with the base license. When more than two viewing clients are
needed, you will need to purchase additional license packs.
8. You acknowledge the requirement that the Product may only be used with as many IP devices as you have
acquired device licenses for in accordance with the rules specified in the EULA general terms, “License,
Installation and Use Conditions and Restrictions”.

Milestone XProtect® Essential+

Installation and Use – for the XProtect Essential+ product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The “Management Server” component of the Product may be installed on one (1) computer, or cluster of
computers, designated as Management Server and possible clustered Management Failover Server per
Software License Code.
2. The “Recording Server” component of the Product may be installed on one (1) computer designated as
Recording Server. The Recording Server must be managed by the designated Management Server specified
above.
3. The Product may only be used on computers running operating systems for which the Product was designed.
4. Installing the Product you also agree to adhere to Microsoft’s software license terms for Microsoft SQL Server
2019 Express Edition (https://www.microsoft.com/en-us/sql-server/sql-server-downloads).
5. The Product may only be used for surveillance or for other video recording purposes on property or land owned
or controlled by you. The Product may therefore, for instance, not be used for surveillance of your customers’ or
clients’ property or land.
6. In total, the Product installed under this EULA may only be used with maximum eight (8) activated IP devices.
Subject to this limitation of eight (8) activated IP devices, you acknowledge the requirement that the Product may
only be used with as many IP devices as you have acquired device licenses for in accordance with the rules
specified in the general terms of this EULA, “License, Installation and Use Conditions and Restrictions”.
7. No support is provided for the Product except for the support information that can be retrieved at Milestone
website as indicated to you in an information dialogue of the Product.

XProtect® Clients
Milestone XProtect® Smart Client
Installation and Use – for the XProtect Smart Client product the following applies:
Milestone hereby grants you the right to install and use an unrestricted number of copies of the Product with the
following conditions and restrictions:
1. The Product may only be used on computers running operating systems for which the Product was designed.
2. The Product may only be used in connection with a XProtect VMS product or a Milestone Husky NVR unit. When
used together with a XProtect VMS product or a Milestone Husky NVR unit, the Product may also be used
together with other compatible Milestone products and with third party products/components built upon the
Milestone Software Development Kit or the Milestone Integration Platform Software Development Kit.
3. When used together with officially compatible Milestone products the Product may also be used together with
third party products/components built upon the Milestone Integration Platform Software Development Kit.
4. The use of the Product is further restricted by the End-user License Agreement of the XProtect VMS product
applied.

Milestone XProtect® Web Client

Use – for the XProtect Web Client product the following applies:
Milestone hereby grants you the right to use the Product on an unrestricted number of computers and devices with the
following conditions and restrictions:
1. By using the Milestone XProtect Web Client, you accept Milestone’s general terms in this EULA.

EULA 20210429
 2. The Product may only be used on computers and devices running operating systems for which the Product was
designed.
3. The Product may only be used together with the officially supported version of Milestone XProtect Mobile server
or dedicated product evaluation environments provided by Milestone. Please see
https://www.milestonesys.com/solutions/platform/clients/xprotect-web-client/.

Milestone XProtect® Mobile

Installation and Use – for the XProtect Mobile client product the following applies:
Milestone hereby grants you the right to install and use an unrestricted number of copies of the Product with the
following conditions and restrictions:
1. The Product may only be used on devices running operating systems for which the Product was designed.
2. The Product may only be used together with the officially supported version of XProtect Mobile server or
dedicated product evaluation environments provided by Milestone. Please see
https://www.milestonesys.com/solutions/platform/clients/xprotect-mobile/xprotectmobilehelp/setting-up-xprotect-
mobile/.
3. The use of the video push functionality is subject to licensing in the XProtect VMS product or Milestone Husky
NVR unit it is used together with, where each named user of the XProtect Mobile client wanting to make use of
the video push functionality requires one (1) camera license in the XProtect VMS product or Milestone Husky
NVR unit.

Milestone XProtect® Mobile Server

Installation and Use – for the XProtect Mobile server product the following applies:
Milestone hereby grants you the right to install and use an unrestricted number of copies of the Product with the
following conditions and restrictions:
1. The Product may only be used on computers running operating systems for which the Product was designed.
2. The Product may only be used in connection with a rightfully licensed XProtect VMS product or Milestone Husky
NVR unit.
3. The use of the XProtect Mobile server is further restricted by the End-user License Agreement of the Milestone
XProtect VMS product or Milestone Husky NVR unit it’s used together with.
4. By accepting the present EULA you accept terms and conditions on behalf of end-users which you allow to
connect to XProtect Mobile server in regard to use of XProtect Mobile and XProtect Web Client.
5. The use of Smart Connect, Video Push and Mobile Push notifications relies on third party services and network
connectivity such as notification services and wireless communication networks. In addition to the general
restrictions in Milestone’s liability defined in the section “Limitation of Liability” above, Milestone does not accept
any liability arising out of the use of or inability to use any of these capabilities directly, or indirectly, caused by
any of third party network or service component used to provide these capabilities.
6. The use of the Smart Connect and Mobile Push Notification capabilities is conditioned by a valid Milestone Care
Plus service contract. Milestone accepts no liability for possible interruptions in the service caused by failure to
renew the Milestone Care Plus coverage in due time.
7. Additional third party charges may apply for using the XProtect Mobile service, including, but not limited to,
communication cost and third party service subscriptions.

Add-ons and Components

Milestone XProtect® Access
Installation and Use – for the XProtect Access product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The Product may only be used with the XProtect VMS product (any XProtect VMS product, except XProtect
Essential+), or approved OEM versions of these Products, or the Milestone Husky NVR product for which the
license through purchase or subscription has rightfully been obtained.
2. The Product may be operated from an unrestricted number of XProtect Management Applications/XProtect
Management Clients and XProtect Smart Clients connected to the XProtect VMS system or the Milestone Husky
NVR unit.
3. To facilitate communication with third party systems an unrestricted number of XProtect Access plug-ins may be
installed on the Event Server in the XProtect VMS system or the Milestone Husky NVR unit. In addition to the
general restrictions in Milestone’s liability defined in the section “Limitation of Liability” above, Milestone does not
accept any liability arising out of the use of or inability to use the Product when the plug-ins have been provided
by another party than Milestone, or when the Milestone provided XProtect Access plug-in is used with a third
party product or version of a third party product that it has not been designed and validated for. Further,
Milestone does not accept any liability arising out of the use of or inability to use the Product caused by errors in
any third party product that XProtect Access is used together with.
4. The Product may only be used in connection with officially compatible XProtect VMS products and Milestone
Husky NVR units.
5. XProtect Access may only be used with as many doors as you have purchased and registered door licenses to
for the Product by the Software License Code.

EULA 20210429
Milestone XProtect® LPR
Installation and Use – for the XProtect LPR product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The Product may only be used with the XProtect VMS product (any XProtect VMS product, except XProtect
Essential+), or approved OEM versions of these Products, or the Milestone Husky NVR unit (any Milestone
Husky NVR product) for which the license through purchase or subscription has rightfully been obtained.
2. The XProtect LPR may be installed on an unrestricted number of computers designated as XProtect LPR
Servers per Software License Code.
3. The Product may only be used on computers running operating systems for which the Product was designed.
4. The Product may only be used in connection with officially compatible XProtect VMS products and Milestone
Husky NVR units. When used together with officially compatible Milestone products the Product may also be
used together with third party products/components built upon the Milestone Integration Platform Software
Development Kit.
5. The XProtect LPR Plug-in may be installed on an unrestricted number of computers designated as Event
Servers, or as Recording Servers, or on computers running the Management Client application.
6. XProtect LPR may only be used with as many cameras as you have purchased and registered LPR Camera
Licenses for the Product by the Software License Code.
7. The XProtect LPR License Plate Libraries may be deployed on an unrestricted number of XProtect LPR Servers.
8. XProtect LPR may only be used with as many XProtect LPR License Plate Libraries as you have purchased and
registered for the Product by the Software License Code.

Milestone XProtect® Transact

Installation and Use – for the XProtect Transact product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The Product may only be used with the XProtect VMS product (any Milestone XProtect VMS product, except
XProtect Essential+), or approved OEM versions of these Products, or the Milestone Husky NVR unit (any
Milestone Husky NVR product) for which the license through purchase or subscription has rightfully been
obtained.
2. The Product may be operated from an unrestricted number of XProtect Management Applications/XProtect
Management Clients and XProtect Smart Clients connected to the XProtect VMS system or the Milestone Husky
NVR unit.
3. The Product may only be used in connection with officially compatible XProtect VMS products and Milestone
Husky NVR units. When used together with officially compatible Milestone products the Product may also be
used together with third party products/components built upon the Milestone Integration Platform Software
Development Kit.
4. The Product may only be used with as many source connections as you have purchased and registered
connection licenses for under the Software License Code used by the designated XProtect Transact.

Milestone XProtect® Smart Wall

Use – for the Milestone XProtect Smart Wall product the following applies: Milestone hereby grants you the right to
use the Product with the following conditions and restrictions:
1. The Product may be used with XProtect Corporate systems without being subject to separate licensing. The
Product may be used together with XProtect Expert for which a XProtect Smart Wall base license through
purchase or subscription has rightfully been obtained.
2. The Product may be operated from an unrestricted number of XProtect Management Clients and XProtect Smart
Clients connected to the XProtect Corporate system.
3. The use of the Product is further restricted by the End-user License Agreement of the XProtect VMS product.

Milestone XProtect® Screen Recorder

Installation and Use – for the Milestone XProtect Screen Recorder product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The Product may be installed on an unrestricted number of computers, and other devices, running the operating
system for which the Product was designed (hereafter referred to as computers).
2. The Product may only be used for surveillance or for other video recording purposes of computers owned or
controlled by you. The Product may therefore, for instance, not be used for surveillance of your customers’ or
clients’ computers.
3. The Product may only be used together with Milestone XProtect VMS products and Milestone Husky NVR units.
4. For each use instance of the Product, one (1) camera license is required in the Milestone XProtect VMS product
or Milestone Husky NVR unit.
5. The use of the Product is further restricted by the End-user License Agreement of the Milestone XProtect VMS
product or the Milestone Husky NVR unit.

Milestone XProtect® 360º Split View Plug-in

Installation and Use – for the Milestone XProtect 360º Split View Plug-in product the following applies:

EULA 20210429
 1. The Product may only be used in connection with the Milestone XProtect Smart Client when used together with a
Milestone XProtect VMS product, or approved OEM versions of these Products, or a Milestone Husky NVR unit,
and shall be subject to the installation and use restrictions for these Products as set out in this EULA.
2. The Product may be installed on an unrestricted number of computers.

Milestone XProtect® Input Unit Plug-ins

Installation and Use – for the Milestone XProtect Input Unit Plug-ins product the following applies:
1. The Product may only be used in connection with the Milestone XProtect Smart Client when used together with a
Milestone XProtect VMS product or a Milestone Husky NVR unit, and shall be subject to the installation and use
restrictions for these Products as set out in this EULA.
2. The Product may be installed on an unrestricted number of computers.

Milestone XProtect® Device Pack

Installation and Use – for the Milestone XProtect Device Pack product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The Product and its individual Device Drivers may only be used with officially compatible and rightfully licensed
Milestone XProtect VMS products or Milestone Husky NVR units.
2. The Product and its individual Device Drivers may only be used on computers running operating systems for
which the Product was designed.
3. The Product and its individual Device Drivers may be installed on an unrestricted number of computers
designated as Recording Servers, Failover Recording Servers or NVR units.

Milestone Open Network Bridge

Installation and Use – for the Milestone Open Network Bridge product the following applies:
Milestone hereby grants you the right to install and use the Product with the following conditions and restrictions:
1. The Product may only be used on computers running operating systems for which the Product was designed.
2. The Product may only be used in connection with a rightfully licensed Milestone XProtect VMS (except XProtect
Essential+) or Milestone Husky NVR unit supporting the Milestone Integration Platform.

Milestone XProtect® Download Manager

Installation and Use – for the Milestone XProtect Download Manager product (“Download Manager”) the following
applies:
Milestone hereby grants you the right to install and use an unrestricted number of copies of the Download Manager with
the following conditions and restrictions:
1. The Download Manager may only be used on computers running operating systems for which the Download
Manager was designed.
2. The Download Manager may only be used in connection with the Milestone XProtect product with which it was
delivered (the Original XProtect product). When used together with the Original XProtect product the Download
Manager may also be used together with other compatible Milestone products and with third party
products/components built upon the Milestone Software Development Kit or Milestone Integration Platform
Software Development Kit.
3. The use of the Download Manager is further restricted by the End-user License Agreement of the XProtect VMS
product.

Milestone Software® Manager

Installation and Use – for the Milestone Software Manager utilities (“Software Manager”) the following applies:
Milestone hereby grants you the right to install and use an unrestricted number of copies of the Software Manager with
the following conditions and restrictions:
1. The Software Manager may only be used in connection with computers running operating systems for which the
Software Manager was intended as well as in connection with computers running future operating systems
Milestone may confirm to be supported by the Software Manager. Please see
https://www.milestonesys.com/solutions/hardware-and-add-ons/milestone-addons/utilities/
2. The Software Manager may only be used in connection with the Milestone XProtect products for which Software
Manager was originally intended as well as with future products Milestone may confirm to be supported by the
Software Manager. Please see https://www.milestonesys.com/solutions/hardware-and-add-ons/milestone-
addons/utilities/
3. By using the Milestone Software Manager to remotely install or update Milestone XProtect products on other
computers you are regarded as being a system administrator of those computers ("Remote Computers"). Being
a system administrator, it is your responsibility to ensure the users of the Remote Computers understand and
accept the EULAs of the Milestone XProtect products being installed or updated using the Milestone Software
Manager, even in the case the installation process has been made unattended for the users of the Remote
Computers and possibly invisibly for them as well. By remotely installing or updating a Milestone XProtect
product on a Remote Computer you accept - as a system administrator - this responsibility, including the

EULA 20210429
 responsibility and liability for adherence to and compliance with this EULA by the users of Remote Computers.

Husky
Milestone Husky IVO™ series Video Surveillance Appliances
Installation and Use – for the Milestone Husky IVO™ series Video Surveillance Appliances (covers the following
products: Milestone Husky 150D, Milestone Husky 350T, Milestone Husky 350R, Milestone Husky 700R,
Milestone Husky 1000R and Milestone Husky 1800R, including all variants of these products) the following applies:
Milestone hereby grants you the right to deploy and use the Product with the following conditions and restrictions:
1. The XProtect VMS software, the Husky Assistant and other possible software utilities, such as Husky Recovery
Tool, delivered with the Product, may, and can, only be used with the computer hardware and operating system
with which it is delivered.
2. Product software updates and recovery images provided by Milestone for the product may, and can, only be
used with the Product.
3. The Product is preloaded with XProtect VMS software. The use of the XProtect VMS software is subject to the
terms and conditions for the specific product (refer to relevant section in this EULA) and conditioned by the use
of a rightfully obtained and registered Software License Code.
4. The Product includes an embedded Microsoft Windows Operating System. The included Microsoft Windows
license gives you free access to possible updates to the applicable Windows Operating System that Microsoft
may release. It is your responsibility to keep the Windows Operating System current according to the Microsoft’s
guidelines. Milestone does not accept any responsibility for the compatibility of future software updates of the
Windows Operating System, and future versions of the Microsoft Windows Operating System may change the
use of available system resources in the Product, which may impact the overall performance of the Product. The
Product is further dimensioned and designed for the included version of Microsoft Windows operating system.
Milestone cannot guarantee the compatibility with other versions of Microsoft Windows operating systems.
5. The included Microsoft Windows Operating System must only be used together with the Product and must hence
not be used on any other computer hardware. The terms and conditions for the use of the Microsoft Windows
Operating System is regulated by Microsoft’s end-user license agreement.
6. The Product may include software components from Dell EMC, e.g., integrated Dell Remote Access Controller
(iDRAC), and your use of such components is subject to the Dell EMC end-user software license agreement, cf.
https://www.dell.com/learn/us/en/uscorp1/legal_terms-conditions_dellgrmwebpage/art-software-license-
agreements.

Milestone Husky™ X-series NVRs

Installation and Use – for the Milestone Husky™ X-series NVRs (covers the following products: Milestone Husky™
X2 and Milestone Husky™ X8, including all variants of these products) the following applies:
Milestone hereby grants you the right to deploy and use the Product with the following conditions and restrictions:
1. The XProtect VMS software and software utilities delivered with the Product, including, but not limited to, Husky
Assistant and Husky Recovery Tool, may, and can, only be used with the computer hardware and operating
system with which it is delivered.
2. Product software updates and recovery images provided by Milestone for the product may, and can, only be
used with the Product.
3. The Product is preloaded with XProtect VMS software. The use of the XProtect VMS software is subject to the
terms and conditions for the specific product (refer to relevant section in this EULA) and conditioned by the use
of a rightfully obtained and registered Software License Code.
4. The Product includes an embedded Microsoft Windows Operating System. The included Microsoft Windows
license gives you free access to possible updates to the Windows Operating System that Microsoft may release.
It is your responsibility to keep the Windows Operating System current according to the Microsoft’s guidelines.
Milestone does not accept any responsibility for the compatibility of future software updates of the Windows
Operating System, and future versions of the Microsoft Windows Operating System may change the use of
available system resources in the Product, which may impact the overall performance of the Product. The
Product is further dimensioned and designed for the included version of Microsoft Windows operating system.
Milestone cannot guarantee the compatibility with other versions of Microsoft Windows operating systems.
5. The included Microsoft Windows Operating System must only be used together with the Product and must hence
not be used on any other computer hardware. The terms and conditions for the use of the Microsoft Windows
Operating System is regulated by Microsoft’s end-user license agreement.

Milestone Husky™ M-series NVRs

Installation and Use – for the Milestone Husky™ M-series NVRs (covers the following products: Milestone Husky™
M20, Milestone Husky™ M30 and Milestone Husky™ M50, including all variants of these products) the following
applies:
Milestone hereby grants you the right to deploy and use the Product with the following conditions and restrictions:
1. Any purchase of the Product requires prior acceptance of this EULA.
2. The Milestone Husky NVR software may, and can, only be used with the computer hardware and operating
system with which it is delivered, and the Software License Code provided by Milestone. Should critical parts of

EULA 20210429
 the hardware need to be replaced, the software may be re-installed and activated with a new Software License
Code, obtained via your Milestone dealer or from Milestone’s Software Registration Service Center on
Milestone’s web site www.milestonesys.com.
3. The Product may, with the exceptions stated in paragraph 5 below, only be operated, regardless of whether this
is directly or in some indirect form, by you, your employees or other people working for you, including law
enforcement authorities investigating incidents for you. The Product may therefore, for instance, not be operated
or used in any way by your customers or other third parties.
4. The Product may only be used for surveillance or for other video recording purposes on property or land owned
or controlled by you. The Product may therefore, for instance, not be used for surveillance of your customers’ or
clients’ property or land.
5. The Product may be remotely operated and managed by you or a third party using Milestone Interconnect,
provided that: a) you or the third party have purchased Milestone Interconnect camera licenses for the cameras
that shall be accessible in the central XProtect Corporate system, and b) you have acquired and maintain the
required legal permissions to conduct the surveillance.
6. The Product has been designed for use with a maximum number of devices. Please consult your Milestone
Dealer or your product documentation if you need additional information. The Product may not be used with
more devices than designed for and for which you have purchased and rightfully obtained the corresponding
license data for under the Software License Code.

MIP SDK and Tools

MIP SDK and MIP SDK Mobile
Installation and Use – for the MIP SDK (Milestone Integration Platform Software Development Kit), and for the MIP
SDK Mobile the following applies:
Milestone hereby grants you the right to install and use each of the Products, i.e. MIP SDK and MIP SDK Mobile, with
the following restrictions:
1. The Product may be installed on an unlimited number of computers, and used for evaluation or development
purposes.
2. The Product may only be used on computers running operating systems for which the Product was designed.
3. The Product may only be operated, regardless of whether this is directly or in some indirect form, by you, your
employees or other people working for you.
4. The Product may only be used in connection with Milestone XProtect products, Milestone Husky NVR products
supporting the Milestone Integration Platform Software Development Kit, and approved OEM versions of
Milestone XProtect products; the Product may not be used separately, in connection with non-Milestone
products.
5. MIP SDK: You may redistribute to 3rd parties the parts of the Product which have been specifically designated
as redistributable components (these are the run-time executable files contained in the following subfolders of
the Product’s installation folder: \bin and the \VpsSamples\bin folder), and provided that all licensing agreements,
to include but not limited to those listed in the “3rd party software terms and conditions.txt” file in the \bin folder
for the Product’s installation folder, are included in such redistribution, in connection with your own components
as a part of a total solution used together with the rightly licensed Milestone approved product.
6. MIP SDK Mobile: You may redistribute to 3rd parties the parts of the Product which have been specifically
designated as redistributable components (these are the run-time executable files contained in the lib folder of
every subfolder of the MIP SDK Mobile), and provided that all licensing agreements, to include but not limited to
those listed in the “3rd party software terms and conditions.txt” file in the Product’s installation folder, are
included in such redistribution, in connection with your own components as a part of a total solution used
together with the rightly licensed Milestone approved product.
7. The use of the Product is further restricted by the standard clauses mentioned in End-user License Agreement of
the Milestone product, or the OEM version of the Milestone product it is used together with.
8. You agree and warrant not using the Product, or other technical tools, in ways that will enable an end-user to use
a Milestone product, or an OEM version of a Milestone product in a way that may infringe the End-user License
Agreement covering the specific product, or break or circumvent the licensing system for the Milestone product
or the OEM version of a Milestone product.
9. The Product includes software tools and components that enable you to connect or integrate with third party
software. The Product does not include licenses for such third party software, which you must obtain yourself for
your purpose.

Milestone StableFPS
Installation and Use – for the Milestone StableFPS the following applies:
Milestone hereby grants you the right to install and use the Product with the following restrictions:
1. The Product may be installed and used on an unlimited number of computers where Milestone XProtect VMS
product is installed. The Product may only be used for testing, development, and demonstration purposes.
2. The Product may only be operated, regardless of whether this is directly or in some indirect form, by you, your
employees or other people working for you. The Product consists of a device driver and prerecorded media
streams, including video content. You may not redistribute, sublicense, nor otherwise grant any right to the

EULA 20210429
 Product and to its components, including video content, to any third party. In case any video content is added by
you to the Product, it is your responsibility to ensure a legal basis for your use of such video, including a license
to use objects of third party’s rights as well as a data subject’s consent when such license, consent or other legal
basis is required under applicable laws.
3. The Product may only be used for the purpose of demonstrating of Milestone XProtect VMS, or for development,
testing and demonstration of applications or systems applied with Milestone XProtect VMS. Milestone does not
provide and expressly disclaims any warranty for applications or systems applied with or connected to Milestone
XProtect VMS. The entire risk arising out of your use of such applications and systems remains with you as the
user, including your responsibility to obtain required licenses for your use of third party software.
4. The Product may only be used in connection with Milestone XProtect products, Milestone Husky NVR products
supporting the Milestone Integration Platform Software Development Kit, and approved OEM versions of
Milestone XProtect products. The Product may not be used separately, in connection with non-Milestone
products.
5. You agree and warrant not using the Product in ways that will enable an end-user to use a Milestone product, or
an OEM version of a Milestone product in a way that may infringe the license terms covering the specific product,
or break or circumvent the licensing system for the Milestone product or the OEM version of a Milestone product.

MIP SDK Tools

Installation and Use – for the MIP SDK Tools (Milestone Integration Platform Software Development Kit Tools):
Milestone hereby grants you the right to install and use the Product with the following restrictions:
1. The Product may be installed on an unlimited number of computers and can be used for development purposes.
2. The Product may only be used on computers running operating systems for which the Product was designed.
3. The Product may only be operated, regardless of whether this is directly or in some indirect form, by you, your
employees or other people working for you. The Product may therefore, for instance, not be operated or used in
any way by customers of you or other third parties.
4. The Product may only be used in connection with Milestone XProtect products, Milestone Husky NVR products
supporting the Milestone Integration Platform Software Development Kit, and approved OEM versions of Milestone
XProtect products. The Product may not be used separately, in connection with non-Milestone products.
5. The use of the Product is further restricted by the terms and requirements set out in the End-user License
Agreement for the Milestone product or the OEM version of the Milestone product it is used together with.
6. You agree and warrant not using the Product in ways that will enable an end-user to use a Milestone product, or
an OEM version of a Milestone product in a way that may infringe the terms of the license agreement, including
this EULA, covering the specific product, or break or circumvent the licensing system for the Milestone product or
the OEM version of a Milestone product.
7. The Product includes software tools and components that enable you to connect or integrate with third party
software. The Product does not include licenses for such third party software, which you must obtain yourself for
your purpose.

Milestone Customer Dashboard

Use – for the Milestone Customer Dashboard utilities the following applies:
When activating the XProtect VMS licenses, your system data (e.g., the number of used devices, MAC addresses of the
connected devices, etc.) is exchanged and stored in the Milestone’s licensing system, accessible via the Milestone
Customer Dashboard, as specified in the general terms of this EULA, “Collection and registration of system data”.
Milestone hereby grants you the right to use the Milestone Customer Dashboard and you accept the following conditions
and restrictions:
1. Milestone Customer Dashboard is a free online tool for Milestone and Milestone partners to manage and
monitor installations of Milestone XProtect VMS and licenses. Milestone Customer Dashboard contains tools for (i)
managing information about end-users’ installations, (ii) registration and activation of licenses, and, subject to your
consent, (iii) real-time status overview of the system's health and performance data, and (iv) email notifications and
error filtering in XProtect VMS installations.
2. As the end-user of XProtect VMS product, you can register your data in the “XProtect end-user registration” form,
accessible via the Milestone XProtect Management Client. The end-user data provided by you is stored in the
Milestone’s licensing system.
3. Your access to the Milestone Customer Dashboard can be activated upon request to Milestone. With such access,
you can administer your licenses for the Milestone XProtect products.
4. You may consent to share your system configuration and performance data with the Milestone Customer
Dashboard by checking the box in the Tools/ Options section in the Milestone XProtect Management Client.
Examples of such system data is error information originating from cameras, system or network failures. Your
consent also implies that you agree on Milestone sharing your system configuration and performance data in the
Milestone Customer Dashboard with the authorised Milestone channel partners with the sole purpose of providing
customer support services to you.
5. When providing your end-user data, license data, system and performance data via the Milestone XProtect
Management Client and/or via the Milestone Customer Dashboard, you consent to Milestone receiving and using
your data for the purpose of Milestone services in form of license management and monitoring, and for Milestone’s
analytical purposes to improve our services.

EULA 20210429
6. You agree to not alter, modify, or in any way tamper with the license data, system and performance data
transmitted to the Milestone’s licensing system and/or the Milestone Customer Dashboard. You are provided a self-
service access via the Milestone XProtect Management Client to administer your end-user data and you are obliged
to keep your end-user data accurate. Milestone reserves the right, at our sole discretion, to correct or remove
inaccurate data.
7. Milestone cannot be held responsible for any loss of data caused by disruptions in communication with the
Milestone Customer Dashboard during license activation.
8. In addition to the general restrictions in Milestone’s liability defined in the section “Limitation of Liability” above,
Milestone does not accept any liability arising out of a Milestone channel partner’s misuse of, or inability to use, the
Milestone Customer Dashboard.
9. Access to certain features of the Milestone Customer Dashboard requires a valid Milestone Care Plus contract.
Please see https://www.milestonesys.com/solutions/services/milestone-care/. Milestone accepts no liability for
possible interruptions in the service caused by failure to renew the Milestone Care coverage in due time.
10. Additional third party charges may apply for using the Milestone Customer Dashboard, including, but not limited to,
communication cost.

EULA 20210429