SELECTED EXPERIENCE Highlights

ASSOCIATE OPERATIONS MANAGER 2022

ADMINISTRATIVE "OCTOPUS"
Clearhaus A/S, Aarhus, Denmark
onboarding online merchants for a Fintech effective and precise operational
company
experienced in using MS Dynamics CRM system,
communication that results in problems being
MS Excell , Freshdesk ticketing system and addressed and solved in time
Sharepoint having "many balls in the air" and working on
supporting colleagues from Sales and Risk several tasks simultaneously
department
ability to adapt to ever changing environment,
working on projects for process development
and optimization fast learner of new IT systems
everyday correspondence with companies
worldwide
collecting, controlling and storing documents
and contracts

INTERNATIONAL MINDSET
IDA MARKETING PROJECT CONSULTANT 2021

PMW Engineering A/S, Vejle, Denmark

DUVNJAK
planning actions for raising brand awareness used to work in international environment
presenting technically complex products in a and communicating with people from all over
An international who has been living in commercial way
Denmark for 5 years, settled in Arhus.
social media analysis and recommendations for the world
Educated in international communication
better visibility of the brand fluent in 4 different world languages
and collaboration. Work experience in
internal process research and analysis, creating educated in international communication and
customer success, administration
recommendations for improvement
,organization and coordination. Result collaboration
creating engaging presentations about the
oriented team-player. knowledge how to approach people from
project for the CEO and the stakeholders
understanding organizational dynamics and different cultures and make them feel
business needs appreciated and respected, which leads to
them being satisfied customers
MARKET RESEARCH INTERVIEWER 2020

Telemark A/S, Aarhus, Denmark

establishing contact with production

managers in Italian companies EXPERIENCED IN EVENT FACILITATION,
doing the market research interviews PROJECT MANAGEMENT, PUBLIC
PRESENTATIONS

2019 structured and detail oriented approach

TEACHER ASSISTANT
LA meeting deadlines by planning realistic
NATIVE N Aarhus International School, Aarhus, Denmark milestones
networking and building bridges with external
G
U

ability to transfer knowledge organizations and companies

AG

giving feedback, active listening prioritizing tasks and maintaining an clear

ES

building trustful relationships overview over the tasks

knowledge about intercultural differences
empathy and patience
FLUENT

TOURIST ANIMATOR 2017

Hotel "Umag" ,Croatia

planning and preparing daily and

evening program for children who were
hotel guests
EDUCAT
IO cross- department collaboration MS OFFICE MS DYNAMICS MIRO
NA resourceful and service-minded
PACKAGE
L
B hotel getting relevant
recommendations on TripAdvisor
A
CK

2013.-2017. Bachelor's degree

GR

Sociology and philosophy SPSS

OUN

MS POWER SCRUM STATISTICA13.0

University of Zadar BI
Croatia
D

Martin Castrup RE
FE
Head of customer success
RE

Clearhaus A/S
NC

2017.-2019. Master's Degree mca@clearhaus.com

ES

Philosophy Søren Øllgaard Skadhede Contact Information:

Senior consultant, "AddValue" Skejbytoften 109, 2.3
Aarhus University +45 91560447 8200 Aarhus N
Denmark
Jan Høgh 50237042
Sales manager, "PMW Engineering" ida.duvnjak12@gmail.com
+4531422050
 EDUCATIONAL BACKGROUND
SPEAKER AT INTERNATIONAL CONFERENCES
BACHELOR'S DEGREE SOCIOLOGY AND PHILOSOPHY 2017
University of Zadar, Croatia
2016. speaker at the international conference “Sociology of
tomorrow” in Brno, Czech Republic
Courses completed with highest grades 2016. attended university summer school: "Equality and
MULTIETHNIC SOCIETIES
Citizenship III", Department of philosophy, Rijeka, Croatia
BASICS OF STATISTICS, BASICS OF DEMOGRAPHY
QUALITATIVE AND QUANTITATIVE RESEARCH METHODS 2016. speaker at international conference “Philosophy for
SOCIOLOGY OF CULTURE contemporary society” in Zagreb, Croatia
SOCIOLOGY OF EDUCATION 2017. speaker at graduate conference at Aarhus University,
BASIC SOCIOLOGICAL CONCEPTS Denmark
2018. speaker at graduate conference at Aarhus University,
Outcomes: Understanding and interpretation of numerical data,
knowledge how to create visual presentation on numerical data, Denmark
ongoing demographical trends, using different graphs, pie-charts etc. 2021. speaker at university summer school of political
Using Microsoft Power BI to create interactive and immersive philosophy "Equality and citizenship VII", Department of
dashboards and reports. philosophy, University of Rijeka, Croatia

ACTIVITIES AND AWARDS

MASTER'S DEGREE PHILOSOPHY 2019
2015. organized a guest lecture at University Of Zadar open for
Aarhus University, Aarhus, Denmark
public
2015. student member of "Committee for internal evaluation of
Special course completed quality" of Department for Sociology, University of Zadar
Outcomes: Public speaking, argumentation and negotiation skills, critical thinking,
INTERCULTURAL COMMUNICATION AND COLLABORATION 2015. recipient of Scholarship for academic excellence at
coordination, striving for excellence
University of Zadar
Outcomes: intercultural skills, analysis of challenges that can emerge 2016. recipient of Scholarship for academic excellence at
because people do not share the same cultural background, problem University of Zadar
solving of intercultural challenges.
Research project: Intercultural challenges- teachers in international
schools
Qualitative research method, interview
Tasks: Getting in contact with the school and making them interested HOBBIES AND INTERESTS
in a project, scheduling interviews with teachers, making interview
guide and protocol.
Outcomes: Knowledge what kind of challenges international families reading Russian classics, attending theater plays and
with children meet in international school, knowledge about Danish l operas, contemporary art, kick-boxing, watching
legislation and school practices that can present a challenge for some murder mystery series
international parents