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    Case Study Nursing Leadership

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    Julie S Hey
    Michael, a new graduate nurse, is frustrated with his patient assignments and wants to be heard regarding a suggestion to improve handoff reports. As the nurse manager, I will use emotional intelligence, active listening, empathy, and effective communication to understand Michael's perspective and make him feel heard. I will also use decision-making skills to determine the best path forward regarding his suggestion. Finally, I will be motivational to encourage Michael and help develop his skills through mentorship.

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    Case Study Nursing Leadership

    Uploaded by

    Julie S Hey
    85 views2 pages
    Michael, a new graduate nurse, is frustrated with his patient assignments and wants to be heard regarding a suggestion to improve handoff reports. As the nurse manager, I will use emotional intelligence, active listening, empathy, and effective communication to understand Michael's perspective and make him feel heard. I will also use decision-making skills to determine the best path forward regarding his suggestion. Finally, I will be motivational to encourage Michael and help develop his skills through mentorship.

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    Michael, a new graduate nurse, is frustrated with his patient assignments and wants to be heard regarding a suggestion to improve handoff reports. As the nurse manager, I will use emotional intelligence, active listening, empathy, and effective communication to understand Michael's perspective and make him feel heard. I will also use decision-making skills to determine the best path forward regarding his suggestion. Finally, I will be motivational to encourage Michael and help develop his skills through mentorship.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    85 views2 pages

    Case Study Nursing Leadership

    Uploaded by

    Julie S Hey
    Michael, a new graduate nurse, is frustrated with his patient assignments and wants to be heard regarding a suggestion to improve handoff reports. As the nurse manager, I will use emotional intelligence, active listening, empathy, and effective communication to understand Michael's perspective and make him feel heard. I will also use decision-making skills to determine the best path forward regarding his suggestion. Finally, I will be motivational to encourage Michael and help develop his skills through mentorship.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Julie Hey

    N160
    March 2023

    Case Study Week 1 – Nursing Leadership

    Michael is a new graduate who is excited to be working on the unit. You become concerned

    when you notice Michael seems frustrated with his patient assignments. You ask Michael to

    meet with you so you can attempt to understand his frustration. He states, “I am not frustrated, I

    just want to be heard. I had a suggestion to improve handoff reports, but no one seems to be

    taking me seriously since I am new.”

    1. As the nurse manager in this situation, what leadership competencies can help you respond

    positively to Michael and decrease his frustration? Provide a detailed response.

    Emotional intelligence (EI) is a key leadership competency that will help me understand

    the situation more fully, build his trust in me, and ultimately help him feel heard. Active

    listening, empathy, and effective communication are all components of EI that I would use in

    this situation. Active listening without interruption or judgement would indicate to Michael that

    his feelings are important to me. Empathy would allow me to see things from his perspective

    and respond with compassion and support. Effective communication is critical to guide

    Michael to explaining the root of his frustrations and potentially finding a solution.

    Another leadership competency that is useful in this situation is decision-making. As the

    nurse manager, I would need to incorporate all that I have learned from Michael’s information

    and decide whether it is important to gather more data and feedback from others, make any

    changes, or help Michael to understand that his suggestions may not be appropriate at this

    juncture (again, effective communication skills here are very important to ensure that there are

    no misunderstandings about my reasons and that his being a new graduate had no bearing on

    the decision).
    Julie Hey
    N160
    March 2023

    Finally, being motivational will help to foster a more positive outlook on the situation. I

    would encourage Michael to keep finding areas for quality improvement and efficiency and

    praise him for being proactive. I would also offer constructive feedback on ways to make change

    by being an influencer and help him to develop his skills and knowledge through mentorship

    and training opportunities.

    2. As the nurse leader, what do you feel your role is in this situation?

    My role in this situation is to be a listener, an advisor, a mentor, and a decision-maker.

    These are some attributes that a transformational leader would have. By taking on these

    roles, the outcome will hopefully be that Michael feels validated as a contributing member of the

    unit, empowered to continue making improvement suggestions, and grows his confidence in

    himself.

    3. Michael is not playing a passive role in this scenario. Can you identify why his role is as

    important as the nurse leader’s role?

    Michael’s role is as a collaborator, which is necessary in order for the nurse leader to be

    properly informed of issues on the unit. Michael’s contributions help to foster the spirit of

    collaboration, and if supported properly by the nurse leader, can ultimately create a culture of

    respect, engagement, quality improvement, and better outcomes for patients.

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