Communication Skills Objective Quiz Saturday 08

Communication skills objective Quiz Saturday 08 : 30
Q1
You have anticipated possible objections and are now presenting counter-arguments to them in your
persuasive request letter. By doing this you are attempting to ______
reduce resistance.
gain the reader’s attention and interest.
build the reader’s interest.
motivate action.
Q2
of the following is the best career objective for a résumé?
To obtain an entry-level position in the accounting field.
To obtain a challenging position where I can use my skills and abilities.
To work for a company that provides good benefits and room for advancement.
Q3
should you respond if an interviewer asks, “Why should we hire you when we have applicants with
better credentials?”
Agree with the interviewer that you are less qualified to show that you’re honest.
Stress strengths such as your experience with up-to-date technology, your willingness to learn, and your
openness to new ideas.
Identify a major weakness and describe how you are correcting it; this will prove to the interviewer
your strong work ethic and determination.
Don’t even bother answering the question because it is clear from this question that you’re not going to
get the job.
Q4
Correctness in a business message acquires with a/an _____ of the language.
accuracy
fluency
inaccuracy
imprecision
Q5
The advantages of effective communication are the following EXCEPT:
Proper Feedback
Persuasion
Visualization
Q6
The primary way to make a résumé persuasive is to ________
limit it to one page.
emphasize skills and achievements aimed at a particular job or company.
put a copy of it on the Web.
print it on high-quality bond paper using a good laser printer
Q7
The following are the risks of Instant Messaging and texting EXCEPT:
liability burden
unobtrusive
security and compliance
inexpensive
Q8
Select the situation that is least likely to require persuasion.
An invitation to the CEO of Hewlett-Packard to speak at your professional organization’s next meeting.
A refund request for a software program that you opened but decided not to keep.
A request to your colleagues to donate money to the United Way each pay period through payroll
deductions.
A request to have a defective printer replaced within the warranty period.
Q9
n) ______ approach is recommended for drafting a routine positive message.
Indirect
partial Indirect
direct
semi-Direct
Q10
Which of the following is the most important part of a negative message?
a positive, forward-looking closing
a neutral buffer
an explanation of the reasons for the bad news
the bad news itself
Q11
According to the 7Cs of effective communication, the following message fulfills which of the 7Cs.
Hi all,
Let us meet tomorrow at 11am at Conference room 3 to discuss the product launch event. We will have
to decide the chief guest and discuss about the arrangements of the program. Please be there on time.
Thanks
Kaleem
Completeness
Coherence
Conciseness
Courtesy
Q12
To improve Non-verbal Communication the following strategies must be followed EXCEPT:
Improvised decoding skills
Seek extensive information
Learn various genres of writing and spoken discourse
Reduced physical barriers
Q13
To improve Non-verbal Communication the following strategies must be followed EXCEPT:
Improvised decoding skills
Seek extensive information

Learn various genres of writing and spoken discourse
Reduced physical barriers
Q14
The consideration in a message must involve ______ attitude.
We
It
You
Q15
How should you close an interview?
Briefly review your strengths, thank the interviewer, and ask what action will follow.
Be confident and say, “Well, when do I start work?”
Ask about salary and benefits.
Invite the interviewer to lunch.
Q16
courteous message includes _____.
appreciative and non-discriminatory tone
appreciative and discriminatory tone
appreciative and offensive tone
the appreciative and caustic tone
Q17
Anticipation of the _____ is the step in Business Writing Process.
purpose and channel
recipient’s feedback
promoting feedback
Q18
Facts and figures are not very persuasive unless they are connected to ______
the stock market.

feedback.
people’s desires and needs.
helping companies be more productive.
Q19
The following skills are required to be a communicator EXCEPT:
Mathematical/logical Skill
Writing Skills
Interpersonal Skills
Listening Skills
Q20
The implicit messages may also be conveyed through ______ Communication.
intrapersonal
verbal
Non Verbal
Oral
Q21
Which of the following contains a condensed version of a report?
Executive summary
Introduction
Letter of transmittal
Table of contents
Q22
Your company needs a new Internet service provider (ISP), and you have been placed in charge of
researching the alternatives. Based on your research, you have picked an ISP that you believe would be
the best for the company. What kind of report would you most likely write to inform the company CEO
of your findings?
Summary report
Justification/recommendation report
Information report
Progress report
Q23
The relationship between moods and attitudes lead to _____ barrier.
psychological
physiological
environmental
Cultural
Q24
Which of the following nonverbal actions will most likely create a negative impression on the
interviewer?
Arriving about five minutes early for the interview.
Initiating a handshake with the interviewer.
Making frequent eye contact with the interviewer.=
Smiling the entire time during the interview
Q25
You are just graduating from college and have little employment experience, yet you want to put
together a persuasive résumé. What would be the best résumé style to use?
Chronological résumé
Comprehensive résumé
Functional résumé
Online résumé
Q26
Arshad is conducting research on the topic of instant messaging in a corporate environment.

His least valuable source of information for this topic will probably be _____
Web site
Newspapers
Books
Blogs
Q27
cover letter does not have which of the following purposes?
Securing a job offer.
Introducing the résumé.
Highlighting the sender’s strengths.
Gaining an interview
Q28
It is inapproriare to________ a goodwill message?
Handwritten
Include sales promotion in
Direct approach
Use a conversational tone in
Q29
When is persuasion is necessary?
When resistance is expected
When ideas require preparation before they can be present
When you must change attitude or produce action
All of the above
Q30
While making claims and requesting adjustments be _______ and address the problem first?
Direct
Indirect
Semi direct
Partially direct

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Communication skills objective Quiz Saturday 08 : 30

gain the reader’s attention and interest.

build the reader’s interest.

of the following is the best career objective for a résumé?

To obtain an entry-level position in the accounting field.

To obtain a challenging position where I can use my skills and abilities.

Correctness in a business message acquires with a/an _____ of the language.

The primary way to make a résumé persuasive is to ________

limit it to one page.

emphasize skills and achievements aimed at a particular job or company.

put a copy of it on the Web.

print it on high-quality bond paper using a good laser printer

security and compliance

Select the situation that is least likely to require persuasion.

A request to have a defective printer replaced within the warranty period.

n) ______ approach is recommended for drafting a routine positive message.

Which of the following is the most important part of a negative message?

a positive, forward-looking closing

an explanation of the reasons for the bad news

the bad news itself

To improve Non-verbal Communication the following strategies must be followed EXCEPT:

Improvised decoding skills

Seek extensive information

Learn various genres of writing and spoken discourse

Reduced physical barriers

To improve Non-verbal Communication the following strategies must be followed EXCEPT:

Improvised decoding skills

Seek extensive information

Reduced physical barriers

The consideration in a message must involve ______ attitude.

How should you close an interview?

Be confident and say, “Well, when do I start work?”

Ask about salary and benefits.

Invite the interviewer to lunch.

courteous message includes _____.

appreciative and non-discriminatory tone

appreciative and discriminatory tone

appreciative and offensive tone

the appreciative and caustic tone

Anticipation of the _____ is the step in Business Writing Process.

purpose and channel

the stock market.

people’s desires and needs.

helping companies be more productive.

The following skills are required to be a communicator EXCEPT:

The implicit messages may also be conveyed through ______ Communication.

Which of the following contains a condensed version of a report?

The relationship between moods and attitudes lead to _____ barrier.

Arriving about five minutes early for the interview.

Initiating a handshake with the interviewer.

Making frequent eye contact with the interviewer.=

Smiling the entire time during the interview

Arshad is conducting research on the topic of instant messaging in a corporate environment.

Securing a job offer.

Introducing the résumé.

Highlighting the sender’s strengths.

It is inapproriare to________ a goodwill message?

Include sales promotion in

Use a conversational tone in