USEFUL TIPS

Keep your HEALTHCARE ACCESS CARD with you at all times. It is proof of YOUR
emergency healthcare coverage while you are in Canada.

WHAT IS THE HEALTHCARE ACCESS CARD?

The guard.me Healthcare Access Card functions as a prescription drug and emergency
dental card.
For eligible expenses, just show your guard.me Healthcare Access Card. To obtain
further information, select as follows: go to your guard.me customized website or
www.guard.me, and click Healthcare Access Card. International Insurance
I LOST MY HEALTHCARE ACCESS CARD. HOW CAN I GET A NEW ONE?
To obtain copies of your Healthcare Access Card, policy wording or policy summary, you
can log in to ‘My Account’ by going to your guard.me customized website or
www.guard.me.
WHO DO I CONTACT TO GET INFORMATION ABOUT MY PLAN?
guard.me offers 24/7 customer service available at customercare@guard.me or by
calling 1-888-756-8428.
SEEKING MEDICAL CARE IN CANADA?
Enrollment and Claim Inquiries:
You can seek medical attention and services anywhere in Canada: customercare@guard.me
A Drugstore or Pharmacy can help you find solutions for minor health issues
without seeing a doctor. Pharmacists are trained to recognize and help you


1-905-752-6230
treat minor conditions. Toll-Free North America
mobileDOCTOR allows you to conveniently connect with a doctor from your
1-888-756-8428
MORE
phone or computer anytime, anywhere and can eliminate the need to go to a
walk-in clinic or hospital. Go to www.guard.me/mobileDOCTOR and sign
up today.
Walk-in clinics are where you can see a doctor for most health concerns. Visit your
#guardmecares CANADA
ENHANCED
local walk-in clinic or go to www.guard.me and click on “Find a Canadian Clinic” to
see clinics in your area.
Hospitals are for serious emergencies only. 
Call 911 for emergency assistance
If the hospital asks you to pay, ask for an invoice and submit to guard.me. BENEFIT SUMMARY
HOW DO I SUBMIT A CLAIM ONLINE?
You must log in to your guard.me “My Account” by going to your guard.me customized
website or www.guard.me to submit your online claim.
HOW WILL I KNOW WHEN MY CLAIM HAS BEEN PROCESSED? Underwritten by:
guard.me processes your claims quickly and efficiently. To track your claim, go to
your guard.me customized website or www.guard.me, select “My Account” then click Old Republic Insurance Company of Canada
on “Claims” and you will see the status of all your claims. 100 King Street West, 11th Floor, Hamilton, Ontario, Canada L8N 3K9
POLICY INFORMATION:
Travel Healthcare Insurance Solutions Inc. o/a guard.me International Insurance
Please see over for a Summary of your guard.me More Canada Enhanced Policy. For
additional information, you can log in to ‘My Account’ by going to your guard.me
customized website or www.guard.me and downloading a copy of the policy wording.

GMMCE/2022
 MORE
CANADA
BENEFIT SUMMARY COVERAGE UP TO $5,000,000
ENHANCED

SERVICE BENEFITS SERVICE BENEFITS SERVICE BENEFITS

Emergency Emergency Non-Emergency
Hospital 100% of eligible charges; Medical Equipment 100% of eligible charges for crutches, canes, Psychotherapy Up to $2,000 for outpatient psychiatrist or
Semi-private room; & Supplies wheelchairs, walkers, casts, etc.
psychologist care
Private room where medically required Out of Canada All eligible expenses anywhere in the world
Coverage except - coverage in USA limited to 30 days; Annual Eye Exam 100% of eligible charges up to $120 for one
X-rays, Lab Testing 100% of eligible charges no coverage in Home Country unless part of non-emergency eye exam
school or training program
Physician/Surgeon 100% of eligible charges Family When you are hospitalized for more than 7 Paramedical Services 100% of eligible charges up to $1,000 for
Transportation days, up to $5,000 for air tickets for 2 family Chiropractor, Acupuncturist, Naturopath,
Psychiatric 100% of eligible charges; & Subsistence Allowance members to join you and up to $5,000 for Chiropodist/Podiatrist, Osteopath, Athletic
Hospitalization benefit is payable to a lifetime maximum expenses Therapist, Dietician, Nutritionist - referral
of $50,000 from physician required
Air Evacuation/ 100% of the cost to transport you to the
Psychiatrist Fees 100% of eligible charges for psychiatrist Return Home nearest hospital or to a hospital in your
inpatient fees following an emergency Home Country Physiotherapy/ 100% of eligible charges up to $2,000;
up to $10,000 in addition to hospitalization Speech Therapy unlimited if provided as inpatient service
benefit above Accidental Death and $50,000 (optional coverage available up to
Dismemberment $200,000)
Private Duty Nursing Pregnancy When pregnancy starts after the effective
100% of eligible charges up to $20,000 date, up to $25,000 for all maternity
Common Carrier $100,000
expenses including prenatal care and
Ambulance 100% of eligible charges Trauma Counselling Up to 10 sessions if an insured suffers well-baby care
a loss under the Accidental Death and
Dismemberment benefit Annual Physician Visit
Emergency Taxi fare to or from a hospital or medical 100% of eligible charges up to $200
Transportation clinic or pharmacy up to $150 Burial in Host Country Up to $15,000 for the cost of preparing the
remains, cremation or burial in the location Immunization 100% of eligible charges up to $150
where death occurs
Prescription Medication 100% of eligible charges to a 
maximum 60-day supply;  Repatriation of Deceased 100% of Reasonable and Customary charges AccessAbility 100% of eligible charges up to $2,500 for
unlimited when hospitalized toward the cost of preparation and return to disabled students’ Corrective Device Defect,
your Home Country Malfunction and Theft Protection
Dental Injury 100% of eligible charges up to $5,000 for
Emergency dental treatment as the result  Diabetic Supplies 100% of eligible charges up to $400
of an injury caused by an accidental blow to Important Notice:
the mouth • This is a summary of benefits available under the Private Tutor 100% of eligible charges up to $1,200
guard.me More Canada Enhanced policy.
• Certain limitations and exclusions may apply. Wart Coverage 100% of eligible charges up to $500
Dental Emergency 100% of eligible charges up to  • Full details are found in the guard.me More Canada Enhanced policy available at
$600 for relief of pain and suffering www.guard.me
• The actual policy wording governs. STD-STI Testing 100% of eligible charges for elective
• All benefits are in Canadian currency and are per 365-day period. consultation, screening or testing up to $100
Pregnancy Complications Up to $50,000 for serious complications