FAQ: SmartBroadband Wireless Unlimited All Hours & Business Hours

1. What is SmartBroadband Wireless Unlimited All Hours & Business Hours?

The SmartBroadband Wireless Unlimited All Hours & Business Hours service is a wireless broadband service
offering unlimited data via an LTE/LTE-A Wi-Fi router. In addition to the broadband service, full voice service is
also supported via Voice over LTE (VoLTE) using on-net minutes are included. The voice calling out of bundle rate
of 70 cents per minute (per -second billing) to all-networks applies.

2. Which Broadband Technology supports the SmartBroadband Wireless Unlimited All Hours & Business
Hours service?

The supporting Technology is LTE & LTE-A

3. What is *LTE?

LTE stands for Long Term Evolution (LTE) which is a high-speed wireless broadband technology. LTE is the latest
generation of mobile technology and is a step up from 3G technology offering faster network Downlink and
uplink speeds. You can expect up to a maximum of 10Mbps download speed on Telkom’s LTE network. That
means enhanced gaming, video streaming and music and app downloads.

*LTE Speeds vary for reasons like location, distance from base stations, terrain, user numbers,
hardware/software configuration, download source and upload destination.

4. What benefits do I receive on the SmartBroadband Wireless Unlimited All Hours & Business Hours offers?

Product Name Monthly Data Allocated (FUP) Times of operation Voice Contract
Minutes Duration
SmartBroadband  250GB data @ 10Mbps 24X7X365 300 Minutes 24
Wireless  Thereafter 50GB data @ On-net to all Months
Unlimited All 4Mbps Telkom mobile
Hours  Thereafter 2Mbps unlimited and fixed lines
data rest of the month per month
 *P2P/NNTP type traffic will
be further throttled
SmartBroadband  250GB data @ 10Mbps Midnight-19:00pm 300 Minutes 24
Wireless  Thereafter 50GB data @ (LTE/LTE-A Once-Off On-net to all Months
Unlimited 4Mbps data bundle can be Telkom mobile
Business Hours  Thereafter 2Mbps unlimited purchased to operate and fixed lines
data rest of the month between 19:01pm to per month
 **P2P/NNTP type traffic will 23:59:59am.
be further throttled

*For SmartBroadband Wireless Unlimited All Hours, All P2P/NNTP will be reduced to 128Kbps during network
peak times of 6pm to midnight and this traffic will be counted against the 250GB/50GB of data provided. No
additional separate data allocation for P2P/NNTP should be configured

*Once the customer hits the 2Mbps throttle all P2P/NNTP traffic should be reduced to 128Kbps network peak
times of 6pm-midnight.

**For SmartBroadband Wireless Unlimited All Business Hours, All P2P/NNTP traffic will be allowed to work at
the full speed of 10Mbps as it is assumed that customers will be utilizing the purchased Ad-Hoc LTE/LTE-A Once-
Off bundles as the network peak time is from 6pm-Midnight for P2P/NNTP traffic.

FAQ: SmartBroadband Wireless Unlimited All Hours & Business Hours

5. Will FUP be applied to the SmartBroadband Unlimited Wireless service?

a) The SmartBroadband Wireless Unlimited (All Hours) FUP data allocation shall be:

 250GB at a speed of 10Mbps throttle applied constantly 24x7x365

 After 250GB data have been depleted, the speed shall be reduced to 4Mbps with data allocation of 50
GB and the throttle applied 24x7x365
 And once all the allocated data is depleted then 2Mbps for rest of month
 All P2P/NNTP will be reduced to 128Kbps during network peak times of 6pm to midnight and this traffic
will be counted against the 250GB/50GB of data provided. No additional separate data allocation for
P2P/NNTP should be configured
 Once the customer hits the 2Mbps throttle all P2P/NNTP traffic should be reduced to 128Kbps network
peak times of 6pm-midnight.
 All data allocations across each FUP for the All Hours shall only be made available 24x7x365.

b) The SmartBroadband Wireless Unlimited (Business Hours) FUP data allocation shall be:

 250GB at a speed of 10Mbps throttle applied constantly between Midnight to 19pm x7x365.
 After 250GB data have been depleted, the speed shall be reduced to 4Mbps with data allocation of 50
GB and the throttle applied between Midnight-19pm x7x365.
 And once all the allocated data is depleted then 2Mbps for rest of month.
 All P2P/NNTP traffic will be allowed to work at the full speed of 10Mbps as it is assumed that customers
will be utilizing the purchased Ad-Hoc LTE/LTE-A Once-Off bundles as the network peak time is from
6pm-Midnight.
 All data allocations across each FUP for the unlimited Business Hours shall only be made available from
Midnight-19pm.

c) Acceptable use policy will also apply where Telkom deems a subscriber to be abusing the service and throttling
may be implemented across all traffic types in times where the network is under strain and with the express aim
of providing a quality service across the network for all users. This is subject to the AUP as outlined below here

6. What is the Acceptable Use Policy applicable to this service?

 Telkom reserves the right to apply restrictions on an unlimited account if a customer’s behaviour is
determined to be affecting the user experience of other customers on Telkom’s mobile broadband
network. Such restrictions include but are not limited to throttling a customer’s throughput speeds to
an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit
the use of bandwidth intensive protocols and applications.
 Examples of customer behavior which compromise Telkom’s network performance include, for
example, causing network congestion, include running excessive concurrent internet sessions or
accessing excessive bandwidth intensive protocols such as Peer to Peer and news servers’ protocols
(NNTP). In the event of such behaviours, Telkom reserves the right to terminate the account of a
SmartBroadband Wireless Unlimited All Hours and Business Hours customers whose usage is
continuously affecting Telkom’s network performance.
 The above controls will be implemented by Telkom in addition to those set out elsewhere in this AUP
regarding unlawful behaviour.

FAQ: SmartBroadband Wireless Unlimited All Hours & Business Hours

7. What is the main difference between the SmartBroadband Wireless Unlimited All Hours & Business
Hours?

The standout difference between the two products is that the Business Hours Unlimited product only offers
service between Midnight to 19pm. To use the service outside of these hours the LTE/LTE-A Once-Off data
bundle will need to be purchased. The bundle that is purchased will only be utilized between 19:01pm to
Midnight times to provide customers with the ability to access the internet. The SmartBroadband Wireless
Unlimited All Hours provides data connectivity 24 hours a day.

8. Is voice calling supported on these products?

The SmartBroadband Wireless Unlimited All Hours & Business Hours products fully support Voice Over LTE
(VoLTE) which means that crystal clear voice service is available. The Huawei LTE Router we supply is VoLTE
capable but only within LTE coverage. VoLTE is unique in that it allows for a quality supported voice call whilst
simultaneously allowing access to broadband data service. You can access data while the service is busy with a
voice call making it perfect for an office environment.

9. What are the voice rates?

The SmartBroadband Wireless Unlimited All Hours & Business Hours products support a voice calling out of
bundle rate of R0.70 cents per minute (per -second billing) to all-networks and an additional 300 minutes are
included each month to call all Telkom Fixed Line and Telkom Mobile numbers.

10. Can additional voice minute bundles be purchased?

Yes, standard Telkom Mobile, Telkom Landline/fixed and Any network voice minute bundles can be purchased.

11. How do I make and receive voice calls?

Any standard Plain Old Telephone Service (POTS) handset can be plugged into the voice port (RJ-11) in the
back of the router to easily make and receive voice calls.

12. How do I purchase a voice POTS handset?

Customer can ask the sales urgent for available handset to purchase, which can be plugged into the voice port
(RJ-11) in the back of the router to easily make and receive voice calls.

13. Do I need to setup or activate voice calling (VoLTE) service?

No, the voice calling is supported by default and all that is required is to plug a supporting voice handset into
the back of the router.

14. How do I check what the phone number is?

Place the SIM card into a handset and dial *1#.

15. How do I purchase additional LTE/LTE-A Once-Off data bundles or voice minutes?

There are 4 options:

 Download and register on the Telkom Mobile App

 Register on the Telkom Portal on www.telkom.co.za
 Go into a Telkom Store
 Put the SIM card into a handset and access the USSD menu by dialing *180#.
 Telkom WhatsApp 081 160 1700 send word “Telkom” .

16. Where on the Telkom Mobile network are SmartBroadband Wireless Unlimited All Hours & Business
Hours offers are available?

FAQ: SmartBroadband Wireless Unlimited All Hours & Business Hours

The offers are available across all Telkom Mobile TDD LTE Network base stations, where Telkom coverage is
deemed available. Strict adherence to the LTE network coverage map must be kept and no service outside
coverage will be provided

17. Is the SmartBroadband Wireless Unlimited All Hours & Business Hours available on prepaid as well?

No, it is only available on a post-paid 24-month contract.

18. What will be the contract duration period offered on the SmartBroadband Wireless Unlimited All Hours
and Business Hours service?

The contract duration shall be offered on a 24 Month period only.

19. Can I link a MultiSIM or Data MultiSIM to the SmartBroadband Wireless Unlimited All Hours and
Business Hours service?

No, MultiSIM and Data MultiSIM will not be allowed on the SmartBroadband Wireless Unlimited All Hours and
Business Hours offers.

20. Which router do I get with the SmartBroadband Wireless Unlimited All hours and Business Hours
service?

Subscribers will receive a SIM card and Huawei LTE-A Wi-Fi router which is a B525.

21. How many wireless devices can I connect to my Huawei LTE Router?

You can connect up to 64 devices via Wi-Fi and up to four devices using the LAN cables. Note that the number
of devices that you connect simultaneously could impact on your internet experience. The type of devices you
can connect include smart TVs, smartphones, tablets, notebooks, PCs, security cameras and gaming consoles

22. Will the SmartBroadband Wireless Unlimited All hours and Business Hours offer be available across
Telkom’s entire Mobile network?

Yes, but only on LTE covered area which is the entire TDD LTE network, i.e. where Telkom LTE Unlimited coverage
is deemed available.

23. I live in an area covered by Telkom’s LTE-Advanced network will I qualify for the SmartBroadband
Wireless Unlimited All Hours and Business Hours offer?

Yes – The router that is supplied with work on both LTE and LTE Advanced technologies and the products only
require LTE coverage.

24. From which channels can a customer purchase the offer from?

The SmartBroadband Wireless Unlimited All Hours and Business Hours offer is now available through the
traditional Telkom owned stores, Direct Sales Force 3rd Party channels and the Telkom online channel.

25. Who will be eligible to apply for the SmartBroadband Wireless Unlimited All Hours & Business Hours
during the promotion period?

Existing Telkom consumer/mobile/business customers, new retail customers and new business customers are
eligible to apply for the SmartBroadband Wireless Unlimited All Hours & Business Hours

26. Can existing Telkom customers apply for the SmartBroadband Wireless Unlimited All Hours and Business
Hours service?

Yes, existing Telkom consumer/mobile/business customers may apply for the SmartBroadband Wireless
Unlimited All Hours & Business Hours. Existing SmartHome, SmartOffice and Fixed Line customers will not be
able to migrate their current services to the SmartBroadband Wireless Unlimited All Hours & Business Hours and

FAQ: SmartBroadband Wireless Unlimited All Hours & Business Hours

will be required to apply for the service as a new service. Existing LTE subscribers that wish to migrate to the
SmartBroadband Wireless Unlimited All Hours and Business Hours service can only do so by submitting their
applications via the applicable sales channels.

27. How will I know if my area is eligible for the SmartBroadband Wireless Unlimited All Hours & Business
Hours?

The Telkom Mobile online coverage map which can be found on Telkom’s website at the following link
http://www.telkom.co.za/today/ucm. Ensure that LTE or LTE-A coverage is available.

28. My area is currently not within the Telkom Mobile LTE / LTE-A coverage who can I contact to query on
when my area will get the service?

Please keep checking back periodically as we are constantly improving and adding new areas to our LTE coverage
map.

29. Will 3G failover be supported? And what about roaming?

Telkom Mobile 3G failover shall not be supported. It must be stressed that the SmartBroadband Wireless
Unlimited All Hours & Business Hours service is a fixed wireless service which must be used in a fixed location
and not for mobility. The SmartBroadband Wireless All Hours & Business Hours subscriber shall not be able to
roam on Telkom partner network (Vodacom).

30. Can the service be used at any location?

The SmartBroadband Wireless All Hours and Business Hours Unlimited offer is a fixed wireless broadband
service; subscribers will be required to consume the service within the fixed location of the physical address that
was supplied during the application process. Telkom reserve the right to terminate any service which is not used
at the physical address supplied. Telkom will also be able to, at any stage, enforce locking of the SIM and router
to the applicable base station at the physical address.

31. Who do I call if I have a technical query or coverage related problems?

Subscribers can call 081180 and they shall be routed to the data call centre for support

32. Does Rica apply?

Rica compliance rules shall apply

33. What happens if I relocate?

This service is provided as a fixed wireless broadband service and if a customer relocates Telkom cannot
guarantee network coverage and reliability.

FAQ: SmartBroadband Wireless Unlimited All Hours & Business Hours