Business Letters

⚫ A business letter is a formal document

BUSINESS LETTERS, REPORT, often sent from one company to another
RESUME or from a company to its clients,
employees, and stakeholders, for example.
Business letters are used for professional
Technical Writing
correspondence between individuals, as
well.
⚫ Although email has taken over as the most
common form of correspondence,
printed-out business letters are still used
for many important, serious types of
correspondence, including reference
letters, employment verification, job offers,
and more.

Sample Block Style Letter

SAMPLE
⚫ Linda Lau ⚫ Sender's address
Northern State University ⚫ Sender's phone number
123 Main Street
⚫ Today's date
Anytown, CA 12345 RE: what the letter is about
555-555-5555 (drop down 4 lines)
linda.lau@email.com
⚫
⚫ March 5, 2020 Recipient's name
⚫ Oscar Lee ⚫ Recipient's company name
Managing Editor ⚫ Recipient's address
Acme Graphic & Design (1 space)
123 Business Rd. Attention: person it's going to
Business City, CA 54321 ⚫ (1 space)
⚫ Dear Mr. Lee, ⚫ Dear Name:
⚫ I would like to invite you to attend our upcoming Liberal Arts department job networking ⚫ (1 space)
event. The event will be held on the afternoon of May 1, 2020. We wish to provide our ⚫ In this type of block letter, all the paragraphs line up at the left margin. There is no indenting of the
graduating seniors with an opportunity to meet business leaders in the area who may be paragraphs. The margins should be set to 1-1.5" all the way around the page. If you are using company
looking for new hires who hold degrees in the Liberal Arts. letterhead, you will need to account for that in figuring the margin where the letterhead is placed on the
page.
⚫ The event will be held at the Cox Student Center at Northern State University and will last (1 line space)
about two to three hours. If you have an interest in attending or sending a company You only need to single-space between sentences. Leave an extra open line between paragraphs. Keep in
representative to meet with our students, please let me know at your earliest convenience mind that these sample letters are a guideline. People often customize to meet their preferred style.
(1 line space)
and I can reserve a table for you. Some people choose to center the above sender information.
⚫ Thank for your time and I hope to hear from you soon. (1 line space)
Sincerely,
⚫ Respectfully, ⚫ (space down four lines)
⚫ (signature hard copy letter) ⚫ Signature here
⚫ Linda Lau ⚫ add name,
Liberal Arts Department Chair ⚫ add title
⚫ [Identification initials]
 Sample Modified Block Style
Sample Letter
Block Style Letter
⚫ Sender's address
⚫
Sender's name
Sender's address
⚫ In this type of block letter, all the paragraphs line up at the left
margin. There is no indenting of the paragraphs. The margins should
⚫ Sender's phone number ⚫ (1 space)
Today's date
be set to 1-1.5" all the way around the page. If you are using company
⚫ Today's date
⚫ (drop down four lines)
⚫ Recipient's business name letterhead, you will need to account for that in figuring the margin
Subject: what the letter is about ⚫ Attention: person it's going to
where the letterhead is placed on the page.
(drop down 4 lines)
⚫ Recipient's address
⚫ (drop down two lines) (1 line space)
You only need to single-space between sentences. Leave an extra open
Recipient's name
⚫ Dear Name:
In this type of modified block letter, all the paragraphs line up at the left margin. You do not need to indent at all. The margins should
⚫
be set to 1-1.5" all the way around the page. If you are using company letterhead, you will need to account for that in figuring the line between paragraphs. Keep in mind that these sample letters are a
⚫ Recipient's company name ⚫
margin where the letterhead is placed on the page.
You only need to single-space between sentences. Leave an extra open line between paragraphs. guideline. People often customize to meet their preferred style.
⚫ Recipient's address ⚫
Sincerely,
(1 line space)
Some people choose to center the above sender information.
(1 space) ⚫
(drop down four lines)
(1 line space)
Attention: person it's going to ⚫
Signature here
Sincerely,
⚫ (1 space)
⚫
Add name,
Add title ⚫ (space down four lines)
⚫ Dear Name: ⚫
⚫
 
[Identification initials] ⚫ Signature here
⚫ (1 space) ⚫
⚫
Enclosures:
cc: Name ⚫ add name,
Name
⚫
⚫ add title
⚫ [Identification initials]
⚫ Enclosures:
⚫ cc: Name
⚫ Name

Sample Modified Semi-Block Style

Letter Business Letters: Types
⚫
⚫
Today's date
(drop down four lines)
⚫ Sales Letters ⚫ Complaint Letters
⚫ Recipient's business name ⚫ Typical sales letters start off with a very strong
⚫ Attention: person it's going to
statement to capture the interest of the reader. ⚫ The words and tone you choose to use in a
letter complaining to a business may be the
⚫ Recipient's address
(1 line space)
Dear Name: Since the purpose is to get the reader to do
(1 line space)
In this type of semi-modified block letter, all the paragraphs line up at the left margin. However, the first something, these letters include strong calls to deciding factor on whether your complaint
word in each paragraph is indented. The margins should be set to 1-1.5" all the way around the page. If you
action, detail the benefit to the reader of taking the
are using company letterhead, you will need to account for that in figuring the margin where the letterhead
is placed on the page.
action and include information to help the reader is satisfied. Be direct but tactful and always
⚫ (1 line space)
You only need to single-space between sentences. Leave an extra open line between paragraphs. Keep in
mind that these sample letters are a guideline. People often customize to meet their preferred style.
to act, such as including a telephone number or use a professional tone if you want the
⚫
Sincerely,
website link. company to listen to you.
⚫ Order Letters
⚫ Adjustment Letters
⚫
(space down four lines)
⚫ Signature here ⚫ Order letters are sent by consumers or businesses
⚫
Add name, to a manufacturer, retailer or wholesaler to order ⚫ An adjustment letter is normally sent in
⚫ Add title goods or services. These letters must contain response to a claim or complaint. If the
⚫
⚫
[Identification initials]
Enclosures:
specific information such as model number, name adjustment is in the customer’s favor,
⚫ cc: Name of the product, the quantity desired and expected
⚫ Name price. Payment is sometimes included with the begin the letter with that news. If not, keep
letter. your tone factual and let the customer
⚫ Response letters: These are in response to a know that you understand the complaint.
received letter. They generally list the fulfilling of a
request or detail steps taken to fulfill a request
made by someone.
⚫ Inquiry Letters ⚫ Letters of Recommendation ⚫ Cover Letters
⚫ Inquiry letters ask a question or elicit ⚫ Cover letters usually accompany a package,
information from the recipient. When ⚫ Prospective employers often ask job
report or other merchandise. They are used to
composing this type of letter, keep it clear and applicants for letters of recommendation describe what is enclosed, why it is being sent
succinct and list exactly what information you before they hire them. This type of letter is
need. Be sure to include your contact and what the recipient should do with it, if
information so that it is easy for the reader to usually from a previous employer or there is any action that needs to be taken.
respond. professor, and it describes the sender’s These types of letters are generally very short
⚫ Follow-Up Letters relationship with and opinion of the job and succinct.
⚫ Follow-up letters are usually sent after some seeker. ⚫ Letters of Resignation
type of initial communication. This could be a ⚫ When an employee plans to leave his job, a
sales department thanking a customer for an ⚫ Acknowledgment Letters
letter of resignation is usually sent to his
order, a businessman reviewing the outcome ⚫ Acknowledgment letters act as simple immediate manager giving him notice and
of a meeting or a job seeker inquiring about
the status of his application. In many cases, receipts. Businesses send them to let others letting him know when the last day of
these letters are a combination thank-you note know that they have received a prior employment will be. In many cases, the
and sales letter. employee also will detail his reason for leaving
communication, but action may or may the company.
not have taken place.

MEMEORANDUM / Memos:
⚫ Bad news letters: As opposed to the good news ⚫ A bad news letter should present the bad ⚫  The other most common form of business
letter, a bad news letter, such as dismissal and
rejection letters, need to be handled carefully. news in a positive light. It needs to reassure communication is memorandums, or
While you need to maintain the concise and the reader that all necessary aspects of a memos. Though they provide information
professional tone of a business letter, you also need similar to a letter, they are very different in
to be sensitive to the reader's feelings. In a bad particular issue were taken into account
news letter, instead of conveying the bad news to their format. Here are the key differences:
before making a decision. A bad news letter
the reader outright, you need to place it in the
should not leave the reader with a bad taste ⚫ They are almost always meant for
middle of the text. circulation within the organization.
⚫ Here are a few guidelines that you can keep in in his or her mouth; instead it should leave
mind while writing a bad news letter: the person with the feeling that the ⚫ They are direct in style, and very to the
⚫ The opening of the letter needs to be polite. point.
Always give the reader's efforts and feelings decision was fair and just.
importance.
⚫ They do not have salutations.
⚫ Following the opening, the details of the issue need ⚫ They do not have a complimentary closing.
to be stated. ⚫ They are used to convey communication
⚫ State the news or the decision. that is not sensitive.
⚫ Inform the reader about the reasons behind the
decision taken. ⚫ They have a format distinct from a letter.
⚫ Close professionally and politely.
 Sample Memo
MEMOS
⚫ When formatting a memo, one should be MEMORANDUM
aware of the strict format that memos stick  
to. Memos always begin with a bottom-line To: All Staff REPORT WRITING
statement, or the statement of the exact From:AAO, Accounting
purpose. Memos are extremely crisp, to the Date: April 15, 2018
point, and use a businesslike tone. Memos Re: Tax form updates UNIT II
Tax time is once again upon us. It is important that
usually are short bits of information that each staff member stop by the accounting
get to the point quickly and inform, department within the next 10 days to sign the new
announce, or request something. deduction forms. Each employee is required to
update the form we have on file, so this will need
⚫ The terms "memo" and "memorandum" to be done. To update your form, you will need to
can be used interchangeably. Think of a bring the following with you:
memo as being similar to making a · Identity Card
company announcement on a loudspeaker · PAN Card
to those in your office. You would be direct · Employee Code
and to the point and let people know the
information you need to share.

REPORT MEANING AND DEFINITION Types of Report

⚫ Meaning of Report:   
⚫ Every organisation has a routine practice of
reporting on the progress and the status of ⚫ A report is a logical presentation of facts and ⚫ Reports may be
information. It is self-explanatory statement
⚫ 1. Routine Reports
different activities for taking sound business
decisions. Reports may be written by an which provides information to management
individual or an organized body,e.g. a for decision making and follows up actions.
Committee or Sub- committee or Board of Report is a systematic presentation of
established facts about a specific event/subject
⚫ 2. Special Reports
Inquiry, at regular intervals either on usual
routine or on special occasions after a special
and is a summary of findings and
recommendations about a particular ⚫ 3.Formal Reports
inquiry conducted by them as per the matter/problem. 
directions of their superiors.  ⚫ Definition:  Business Reports
⚫ Reports are often submitted by the managers, ⚫ According to Oxford English Dictionary a Academic Reports
secretaries, accountants, chief executives and report is defined as “an account given on a
experts in certain fields are often required to particular matter, especially in the form of an ⚫ 4. Informal Reports.
submit reports on important issues like official document, after thorough investigation
decline in sales, the suitability of some or consideration by an appointed person or
premises, the reorganisation of office, the body”. Example “the chairman’s annual
report”.
chances of variation in profits, the desirability
of setting up a new branch, etc. 
 Special Reports
⚫ 1. Routine Reports:  ⚫  c. Performance Appraisal: It is meant for ⚫ Special reports are prepared when a special
⚫ Routine reports are prepared periodically by situation or problem arises. An individual or a
measuring and recording the performance committee of persons, who have knowledge and
filling the printed forms, to convey understanding in the field, is appointed to
information about the progress or status of of an employee. Every supervisor has to fill
investigate and study a specific problem, collect
work. They are submitted at regular intervals an assessment report for each of the relevant information, and make suggestions to
or soon after the completion of the task. subordinates annually to evaluate the help the management for decision making.
Following are routine reports.  Following are some of the special reports prepared
⚫ a. Progress Report: This report
performance of individual employees. It in the organisation.
gives information about the progress of a also gives feedback to the employees on ⚫  a. First information Report (F.I.R.):This report is
project or a task which is in the process of their performance.  required when there are sudden accidents occurs
being completed, such as construction of a like fire accident, building collapse, robbery etc. It
building or manufacture of products.  ⚫ d. Periodical Report: This is prepared by is prepared by the person in charge on the spot,
and submitted to higher authorities for their
⚫ b. Inspection Report: It is submitted as soon as departmental heads at regular intervals on deliberation. For example report prepared by the
inspection is carried out. It is necessary for the working of a section or a department to branch manager about fire accident occurs in
finding out any irregularities or changes from branch office to Regional Office or Head Office for
standard practice, in day-to-day work. measure the efficient functioning of each immediate action. The report has to give all the
Example internal audit report submitted by an department.  information which is available immediately after
internal auditor. the incident occurs such as nature of loss, extent of
destruction, time of accident etc.,
⚫  

Formal Reports
⚫ b. Investigation Report: It is prepared after making a ⚫ A formal report is prepared in the prescribed ⚫ Academic Report
thorough inquiry on some specific situations. An or standard form and is presented according
investigation is made when there is a problem and the ⚫ An academic report is a piece of writing
to the established procedure and through the
management needs to find out the causes of the
proper channel. Reports submitted by officials produced for class that uses a formal style to
problem, and also the suggestions for solving it. convey information learned through reading
Example, reports on falling sales, declining deposits or committees of organised bodies (e.g.,
in a bank, many customer complaints, losses in a Companies, Co-operative Societies, Local and experimentation. Academic reports are a
branch, etc., Bodies, etc.) are usually formal reports. It may required part of many fields of study,
⚫ c. Feasibility or Survey Report: This report is be Statutory Report or Non-statutory Report. including chemistry, physics, biology,
prepared when an organisation intends to launch a ⚫ a. Statutory Report: Statutory report is one sociology and even humanities like political
new product in the market, introduce a new service, which is prepared by secretary or directory or
or make any major changes that may affect the science.
company’s customers. auditor under the provisions of specific law. ⚫ Business Report
⚫ d. Project Report: This is written after the initial
E.g., Auditors Report, Directors Report,
Inspection committee Report Etc., ⚫ A business report is an evaluation of a
survey has been completed on the research project. It
describes the proposal as project to be completed in ⚫ b. Non-Statutory Report: Non- particular issue, set of circumstances, or
future by showing the cash flow and expected results. statutory reports are those which are not financial operations that relate to the
It is used for planning and also for convincing others, required under the provisions of any law, but performance of a business. ... It is often
especially sanctioning and funding authorities like
government departments and banks. have to be prepared to help top managers for written in response to an executive of the
the efficient control and organisations of the company, and often takes the form of a memo
 
business. with the report attached.
Informal Reports Layout Of Report: LAYOUT
  ⚫ a. The Heading or Title: A report must always have a
⚫ Informal reports, on the ▪ Lay out of the report deals with title indicating the subject of the study, the period and
arrangement and presentation of information the location of the study. A long report has a full title
other hand, do not follow in the report. The main purpose of report is to page which gives the title, the name of the person
who assigned the report and the name of the person
help the receiver to identify the facts relating
any prescribed form or to the subject under study, draw his own
or group who prepared the report, with month and
year of submission. In a short report the title appears
conclusions and take suitable action based on at the top of the first page, before the text of the
procedure. It is usually the conclusions and recommendations. In
order to achieve its purpose the report must
report.

takes the form of a not only be clear, concise and logical but must
also be drafted according to a recognised form
⚫ b. Table of Contents: Table of contents is a list of
chapters or topics contained in the report. The serial
person-to person and arrangement.  number, title and page mark of each topic is given.

communication and may ⚫ It is however, difficult to lay down a specific set ⚫ c. Executive Summary/Abstract/Synopsis
An executive summary is a short document or
of rules for preparation of reports. Except
even be set up in the letter statutory report, the nature, length and style of section of a larger business report or proposal. ...
It contains a short statement that addresses the
a report must vary with the circumstances of
form. the case.
problem or proposal detailed in the attached
documents, and features background information, a
  concise analysis and a conclusion

⚫ d. Body of the Report: It is a main part of the report ⚫ iv. Appendix: It is supplementary
and is made up of the following sub-section,
sub-headings or sub-titles. The body is divided into the material given at the end of the report. This
may be a copy of a questionnaire used, or ⚫ viii) Signature: All reports should be dated
following parts:
plans of buildings, maps or other materials and signed. If it is prepared by a committee
⚫ i. Introduction: It contains the terms of reference and which is referred to in the body of the report.  or sub-committee and the report is
the subject of study. Here the writer analyses the
problem chosen by him in the light of the terms of ⚫ v. References and Bibliography: In case of common, it should be signed by the
reference and the relevant circumstances. long reports, the reporter had to conduct an chairman. If it is prepared by an individual,
⚫ ii. Development or Findings: In this part the writer extensive research for the preparation of the it has to be signed by the reporter.
presents the facts and data collected with reference to report. Under such studies, it is practice to add
his study along with the outcome of his study. The data
collected may include charts, graphs and statistical a list of references and bibliography just after
tables from other published reports and presented in an the appendix to indicate the sources from
organised form with heading and sub-heading for which the writer has drawn his materials for
better understanding of the reader. 
⚫ iii. Conclusions or Recommendations: In this portion
the report. 
the writer draws up some definite conclusions on the ⚫ vi. Index: Index comprises of contents of the
basis of the facts and data presented after considering report and usually added after the
all aspects of the problem in hand.
bibliography. It is generally found in long
reports.
 REPORTS

REPORTS REPORTS REPORTS

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REPORTS REPORTS REPORTS

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REPORTS REPORTS REPORTS

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REPORTS REPORTS REPORTS

  
Essential Requirement of a Good
REPORTS Report
⚫ 1.  Precise: The purpose of the report should be ⚫ 4.  Reader-Oriented: A report is read
clearly defined. Precision of a report provides
the unity to the report and makes it a valuable by various stake holders. A good report is
document for best usage. always reader oriented. Reader’s
knowledge and level of understanding
⚫ 2. Accuracy of Facts: Information contained in should be considered while writing the
a report must be based on accurate fact. Since
decisions are taken on the basis of reported report. If the report is reader-friendly, it is
information, any inaccurate information or easy to read, remember and act on it. 
statistics will lead to wrong decision. It will
cause delay in achieving the organizational ⚫ 5.  Simple Language: A report should
goal. be written in a simple language, avoiding
jargons and technical words for easy and
⚫ 3. Relevancy: The facts presented in a report clear understanding. The message of a
should be relevant. Irrelevant facts make a
report confusing and likely to mislead decision good report should be self-explanatory. 
making.

DRAFTING THE REPORT

⚫ 6.  Conciseness: A report should be ⚫ 8. Unbiased: Recommendations made at the ⚫ The draft is a very important stage in
brief and not be very long. Lengthy reports end of a report should be impartial and developing a good report. It is the stage at
objective. It shall not be biased with the
affect the reader’s interest. Rather it means personal feelings of the reporter. They should which the ideas are formed in detail, the
that a good report is one that transmits come as logical conclusion for investigation writing is clarified and diagrams and such
maximum information with minimum and analysis.  are added in, yet the work isn't finalized.
words and complete in all respects.  ⚫ 9. Clarity: Clarity depends on This is the time when others read the
⚫ 7. Grammatically Accurate: A good report proper arrangement of facts. A good report is report, add their input, suggestions and
absolutely clear. Reporter should make its critique; they may find errors, make
should be free from grammatical errors. purpose clear, define its sources, state its
Any faulty construction of a sentence may findings and finally make necessary amendments and reroute the content in
make its meaning different to the reader’s recommendation. Clarity of facts enhances the certain ways. As such, the draft report
mind and sometimes it may become quality of the report. needs to be good enough to be "almost"
confusing or ambiguous. ⚫ 10.Attractive: A good report needs ready but done with a view to making
an attractive presentation. Structure, content, various amendments after it's clear what is
language, typing and presentation style should in need of improving.
be well designed to make a good impression in
the mind of its reader.
Plan the report out Do the background research Determine the format required
⚫  This can be helped by producing a table of ⚫  This can consist of reading books, articles, websites, ⚫  At the outset, work out what sort of
journals and such, as well as doing interviews,
contents from the outset, even though the visiting field sites, observing processes, and the like. numbering system is to be used. This will
exactness of this may change as the report Gather all the needed information, turning it into often be determined by your workplace,
diagrams, photos, pictorial representations, etc., if client's preferences or educational
is written. It serves as a great guideline to needed. It may involve the undertaking of
experiments, tests or trials, in which case, these institution. If there is a preferred
follow as you add the "flesh to the bones". need to be properly documented and formatting, do not deviate from this
⚫ Consider when the introduction, contextualized for the report. without permission or good reason. Many
conclusion and executive summary (if places use the formatting style either to
writing one) are best left until last. These ⚫ Research information that has been gathered can conform to an expected approach or to
be stored on note cards, in a writing book, represent the standard for each publication
parts are often improved by relating back digitally or in other ways that work for you. If
to the input already within the body of the there are missing links or unfinished research for that organization. If you're not sure
report, even though you will often feel
areas, be sure to make a note of this, so that you what it is, find out first; it saves a lot of
don't accidentally overlook it when writing up the effort while writing to get it correct from
inclined to write skeleton summaries for report.
⚫ Save yourself a ton of time by writing down the the beginning. [3]

each. author, the day it was published, and who ⚫ Also find out such basics as indentation
published it, and any other identifiers. requirements, quote style, use of text boxes,
placement of images, etc.

Begin writing Assemble the report Edit the report

⚫  Using the research, your own knowledge and ⚫ Once you've written the main body, the ⚫  Check for grammar, spelling, sense,
experience and the required purpose of the conclusion and introduction are likely the
report, write the contents comprising of consistency, logical flow, placement of
sections, pieces or chapters. next steps. Follow this with the executive
images/diagrams/charts, etc. and
⚫ If you're new to report writing, check in with your summary, if relevant. Then comes the details
supervisor, teacher or other mentor regularly, to be - the bibliography, the references, the table of general pulling together of the report.
sure that you're headed in the right direction. It's
painful to have to undo a lot of thorough and contents, the header pages, and such. Make adjustments as needed. Treat this
thoughtful work just because you didn't understand
what was expected.
seriously; just because it's a draft, it
⚫ Use prompts such as existing reports which can doesn't mean it should be taken
help you to determine the style, the expected ⚫ Work on the design work required, such as
approaches and what sort of content is considered careleeely. The better the shape that the
the cover pages, internal images, graphs and
appropriate and adequate.
charts that you were unable to do yourself, draft is in, the less likely that major
⚫ Reference as you go. That way, you won't have to
spend ages working out where the references came and so forth. changes will be made to it, making your
from or have to fact check your statements later. life a lot easier.
Use a program that can help you to format
footnotes or endnotes, as required. Once again,
conform to the style expected by your workplace or
institution.
Send the draft report to the
relevant persons What is a Job Application Letter?
⚫  As part of this, make the note clear as to ⚫ A letter of application, also known as
what is expected of each receiver, such a COVER LETTER, is a document sent with
as review, editing, accuracy checks, JOB APPLICATION AND CV your resume to provide additional
additional input, clarification, expert information about your skills and experience
assessment, and so forth. to an employer. The letter of application is
⚫ . Receive the comments, amendments, UNIT II intended to provide detailed information on
suggestions, additional input, etc. Sit
down why you are are a qualified candidate for the
with your team and supervisor and go
through all of these things to work out job.
what is needed to pull the report ⚫ Effective application letters explain the
together in its final format. This can reasons for your interest in the specific
take a while, depending on what type of organization and identify your most relevant
work. skills.
⚫ Finalize the report. At this point, it's no ⚫ Your application letter should let the employer
longer a draft. Send it to the printers or know what position you are applying for, what
print it in-house, make PDFs/eBooks or makes you a strong candidate, why they should
other digital formats and it's ready for the
board, marker, client or public. select you for an interview, and how you will
follow up.

⚫ Your cover letter should contain the ⚫ D) Reference Line Place one line of ⚫ If you do not have a contact in the
following elements in the suggested order: space before the reference line. organization, contact the receptionist or
⚫ A) Your Contact Information Your contact Including a reference line (ex. “Re:” Human Resource department. They may
information includes: be able to provide you with the name of
⚫ • Full name • Current address • Telephone
or “Subject:”) indicates the purpose
the appropriate individual and his/her
number • Email address of the letter. For a job application, contact information. Ask for the correct
⚫ B) Date- Place one line of space before the your letter may include the job spelling of his/her name. As a last resort,
date. title or the competition number. you may address your letter using “Dear Sir
⚫ C) Recipient’s Contact Information Place ⚫ E) Salutation Place one line of or Madam” or “Dear Hiring Committee” or
two lines of space before the recipient’s space before the salutation. It is “To Whom It May Concern.
contact information, which includes: •
Recipient’s full name • His/her title and/or always preferable to address your
department • Organization’s name • application and letter to a specific
Organization’s address individual. If you have been in
contact with someone who is in a
position to hire you, address it to
him/her.
 Types of Job Applications
⚫ Inside Address ⚫ Online Job Applications. There are thousands of
sites where you can post your resume online and
⚫ Date complete an online job application. sometimes,
you can apply online on job
RESUME
⚫ Recipient Address
sites like Monster.com or Indeed.com. Apart from
⚫ Subject these, you can apply directly on the company’s
⚫ Salutation website. YOUR RESUME IS LIKE A MENU
⚫ In-Person Job Applications. Many companies,
⚫ Main Body especially retail and hospitality employers,
⚫ Complimentary Close expect applicants to apply in-person or at a kiosk
in the business. It's not as complicated as applying
⚫ Signature Line online, but you will need to be prepared to apply
⚫ Enclosure and maybe even interview on the spot.
⚫ Email Job Applications. When you are using email
to apply for jobs, it's important that all your
communications are as professional as they would
be if you were mailing a paper application.
⚫ Paper Job Applications. There are paper job
application forms that you fill out if you apply in
person for a position.

Parts you should include on your

resume
⚫ While resumes vary depending on your career ⚫ 2. Resume profile, objective or summary ⚫ Resume profile
and education level as well as the type of ⚫ A resume profile is a quick snippet of your
position you are applying for, the following six ⚫ After your contact information, skills and experience as it relates to the specific
components should typically be included on you may choose to include a job you are applying for. You will need to
your resume: modify your resume profile each time you
⚫ 1. Contact section resume profile, objective or apply for a different position.
⚫ The contact section should be at the top of summary depending on your ⚫ Resume objective
your resume and include your first and last preferences and goals. In general, ⚫ A resume objective is another optional section
name, address, email address and phone you can include that is also unique to each
number. If you don't feel comfortable putting these can be helpful if they position you apply for. An objective provides
your full home address, you can simply list concisely describe your immediate the potential employer with an overview of the
your city and state. Depending on the job you goals you have for your employment. An
are applying for, you may also want to include employment goal, but it is not an example of a resume objective could be the
your social media platforms, blog or website. essential component of a following: "To secure a position as a marketing
Your contact information should stand out manager with a reputable organization where I can
from the rest of your resume so potential successful resume. You may prefer utilize my extensive marketing training and skills."
employers don't have to search for it. You can
make your contact information bolder or a
to include an objective or
larger font than the rest of your resume to summary in a job-search letter or
make it easy to see. cover letter instead.
⚫ Resume summary ⚫ . Experience ⚫ Example:
⚫ Your resume should include an experience
⚫ This optional part of your resume is one to section that clearly outlines the specific work ⚫ ABC Company
two sentences or a list that outlines your and other experience you have that is relevant Social Media Manager, May 2015-Present
top skills, experience and achievements as to the position you are applying for. You
should include the companies you have ⚫ Lead and manage campaigns on social media
they relate to the position you are applying worked for, the title you held at each company platforms, including Twitter, Instagram and
for. Your resume summary could include and the specific duties you had in your Facebook
information like years of experience in a position. You can also include any significant
achievements or awards received in previous ⚫ Strengthen customer relations by monitoring
particular job or industry, skills you possess jobs you have held. online company presence and branding
that are needed for the position and any ⚫ If you have held several jobs, only include the
last 10 to 15 years of your professional ⚫ Have seen an increase in web traffic by 30% by
specific achievements that demonstrate
experience in this section. If you are a recent implementing new promotion strategies
your eligibility for the job. graduate, you can include internships and
summer jobs as well. Remember to write your ⚫ Utilize social media analytics tools to monitor
job descriptions in the past tense for consumer engagement
previously held jobs and the present tense for
your most recent experience if you are still
employed there.

⚫ Education ⚫ 5. Skills ⚫ Optional parts to include on your resume

⚫ The education section is also a necessary part ⚫ In this section of your resume, you can list the ⚫ The following are common optional sections
specific skills you have as they relate to the job you
of your resume. This component of your are applying for. Common skills you could put in you could include at the end of your resume:
resume outlines your educational background this section include computer skills, technical skills ⚫ Awards/achievements
as well as any academic achievements or and soft skills that are specifically relevant to the
⚫ If you have additional awards that you were
awards you have received. You should include position. You can use the job listing as a guide for
what the most appropriate skills to include would not able to incorporate into the experience
the name of the college you attended, the be. section of your resume, consider doing so
degrees you completed and honors or ⚫ Example: here. For example, you could include
achievements you earned. If you are a recent international recognition, publications, honors
⚫ Key skills include:
graduate, you can include your high school and testimonials that are relevant to the job
⚫ Data analysis
education information as well. you are applying for.
⚫ SEO/SEM marketing
⚫ Example: ⚫ Content management ⚫ Languages
⚫ University of South Florida ⚫ Social media platforms like Facebook, Instagram and ⚫ If you speak fluently in more than one
Bachelor of Arts in English Twitter
language, you may wish to include this in a
B Tech ,IIIT, Delhi ⚫ Content editing platforms, including WordPress and section after your skills.
Microsoft Office Suite
⚫ Community service
⚫ Some companies prefer candidates who have a
passion or experience in community service. If
this is true for the position you are interested
in, be sure to include any community service
commitments or experience you have as it
relates to the job.
⚫ Hobbies
⚫ More and more companies are interested in
understanding their candidates on a personal
level. While you don't need to include a long
list of your hobbies, you could consider listing
two or three things that you enjoy doing in
your free time that speak to your personality.
⚫ Example:
⚫ Reading mystery novels, running marathons and
woodworking