Management Styles of Small Business Owners

A Practical Research

Submitted to

The Faculty of the Senior High School

Saint Columban College

Pagadian City

In Partial Fulfilment

Of the Requirements for the Strand

Accountancy, Business, and Management

By

KIMBERLY P. DIGNADICE

LAUREN JOY G. DUHILAG

KRIS-ANN M. DUMAOG

BIANCA MARGARETTE A. ONDIANO

DONNELLE NINO M. REMOTIGUE

DIA NECSON NICOLE L. SAPONG

FELMER PRIMA P. TUZON

September 2019
 ABSTRACT

Dignadice, Kimberly P., Duhilag, Lauren Joy G., Dumaog, Kriss-Ann M., Ondiano,
Bianca Margarette A., Management Remotigue, Donelle Nino M., Dia Necson
Nichole L., Tuzon, Felmer Prima P. Management styles of small business owners
in Santa Maria, Roxas Street, Pagadian City Zamboanga del Sur. Unpublished
Research. Saint Columban College, Pagadian City.

The study will evaluate the Small business management requires business owners to
provide oversight for several functions in the business. Purchasing, human resources,
sales, customer service, marketing and product development are a few major
departments or functions business owners must manage. Larger business organizations
often have more departments or divisions to manage. Business owners in large
organizations often delegate management responsibilities to employees. Delegation
ensures individuals provide oversight for business functions in accordance with the
business owner’s management style. The overall mean response for the level of having
employee of their business and management styles is 1.93 interpreted as Disagree. The
results clearly shows that both small business owners are include the self-employed,
freelancers, independent contractors, sole proprietorships, family-owned businesses,
LLCs, corporations, S-corporations or partnerships. Some people call them
microbusinesses, although microbusinesses can include businesses with up to 5
employees, depending on how you define them, so that’s not entirely accurate either.
Based on the findings of the study, it is concluded that both small business owner.

Keywords: management’s styles, small business owners.

 ii

ACKNOWLEDGEMENT

The researcher is taken efforts in this research. However, it would not have been
possible without the kind support and help of many individuals. The researcher would
like to extend our sincere thanks to all of them.

Immeasurable gratitude for the people along the way who gave the research

moral support and contributing their share of knowledge, which enormously helped in the

understanding and realization about the subject matter.

To Sir Jayfie Luzano, adviser and research instructor for his support, advice,
guidance, valuable comments, suggestions, and provisions that benefited his much in
the completion and success of this study.

To Sir Emir Khaliff Ansang, for the continuous support of our study and

research, for his patience, motivation, and immense knowledge. His guidance to help us

all the time.

To Dr. Mary Jane Omandam, principal of Saint Columban College, for granting

the researchers’ permission to conduct their research in Santa Maria District Pagadian

City for without her approval the study would have been impossible.

The researchers parents for giving the researchers: endless love, care, and

understanding for the researchers which helped significantly in motivating the

researchers in working hard in order to complete the research.

For the respondents, of Santa Maria District Pagadian City, for being cooperative

enough for the researchers to conduct their study smoothly and efficiently without

apparent interruptions.
 iii

For the researchers’ friends for giving words of encouragement that helped

motivate the researchers and for being always there to support every moment that the

researchers are struggling.

 DEDICATION

In our fulfilment, we the researcher humbly dedicate this piece of our work.

The researchers dedicate this to our beloved parents:

Mr. and Mrs. Cris Dumaog

Mr. and Mrs. Randy Rey A. Remotigue

Mr. and Mrs. Jose Duhilag

Mr. and Mrs. Rolly P. Dignadice

Mr. and Mrs. Necias S, Sapong

Mr. and Mrs. Elmer E. Tuzon

 Table of Contents

Title
Page………………………………………………………………………………………………. i

Abstract…………………………….…………………………………………………………..... ii

Acknowledgement………………...……………………………………………………………. iii

Dedication….…………………………………………………………………………………… .v

List of Tables………....………………………………………………………………………... vi

List of Figures...................................................................................................................vii

Chapter 1......................................................................................................................... 5
The Problem.................................................................................................................5
Introduction............................................................................................................... 5
Perspective of the Researcher..................................................................................6
Statement of the Problem.........................................................................................7
Scope and Limitations of the Study...........................................................................7
Significance of the Study...........................................................................................8
Definition of Terms....................................................................................................9
Chapter 2....................................................................................................................... 11
Review of Related Literature......................................................................................11
Chapter 3.......................................................................................................................................12
Research Methods......................................................................................................... 12
Research Design....................................................................................................13
Research Environment............................................................................................13
Research Participants.............................................................................................14
Sampling Techniques..............................................................................................14
Instruments............................................................................................................. 15
Data Gathering Techniques....................................................................................15
Statistical Treatment...............................................................................................16
Ethical Considerations..............................................................................................16
 ii

Chapter 4 ..................................................................................................................................17
Presentation, Analysis and Interpretation of Data.......................................................19
Chapter 5...................................................................................................................................20
Summary of Findings, Conclusion/s and Recommendations......................................21
Summary of Findings..............................................................................................22
Conclusion/s........................................................................................................... 23
Recommendations..................................................................................................24
References ……………………………………………………………………………………..25

Appendix A ……………………………………………………………………………………..26

Appendix B..................................................................................................................... 27
Appendix C.................................................................................................................... 28
Curriculum Vitae............................................................................................................. 29
 iii

List of Tables

Table Title Page

1 Presents the population and the Target sample for stalls and kiosk in C3 16

2 Level of Satisfaction for Stalls 19

3 Level of Satisfaction for Kiosk 20

4 Summary data on the Level of Satisfaction 21

5 Stability for Stalls 22

6 Stability for Kiosk 23

7 Profitability Ratio 24
 iv

List of Figures

Figure Title Page

1 Map of City Commercial Centre, Pagadian City 16

 Chapter 1

The Problem

Introduction

A management style is a short descriptor summarizing specific behaviours

exhibited by managers. There are hundreds of theoretical models in describing what
makes a good manager or leader, generally based on personality or temperament traits
as directness, empathy, flexibility, and agility. Some management styles are better befit
than others are for certain scenarios and business types.

The Fit Small Business believe that there is no ‘one size fits all’ leadership style
when it comes to management. In asking the business leaders and educators to
describe what they think. (Handrick, 2017).

Small organization is a servant mind-set. Understand the needs of the team,

recognize the tensions and stresses of individuals foster their growth, and protect them
from the unnecessary. Those belongs to you. If you walk into the office everyday with
the attitude of you will achieve tremendous things as a team. Nothing is more important
than the team. (Hume, 2017).

For small business owners due to the high number of confusing situations in a
rowing organization where the meaning of a certain events can be needs to
communicate to an employee. Strategic can be assess into a complicated situation then
to communicate an assists employee with having a sense of confusion without any due
to an organization.

In day-to-day operations, we put a lot of trust in the people we have hired to

manage each team, and give them the authority to make their own decisions to lead
their teams. This leadership style is ideal where there is a great deal of trust and when
you have had a chance to hire great people. I have been fortunate to work in that kind of
environment, but if we did not trust, my team or they didn’t me, that would be a major
roadblock. (Shelton, & Minei, 2017).

Small business is that business is developing. You do not know from one month
to the next, what you will be doing in the future, one year from the next, and so it is best
to be very fluid in your management style. (Traveharmon, 2017).

How a given task should be done, rather than just giving orders. By
demonstrating that you are an expert at what you are asking them to do and are there to
help, It will often result in more respects and productivity from your staff. It is impossible
 6

to deny that the work ethic of an entrepreneur is contagious; if you work hard for them,
they are more likely to return the favor and work hard for you. (Ferrandi, 2017).

People do not want to work for you. Be a team member. Your employees will
work harder and be happier if you are on the same level as them. (Tuchscherer, 2017).

An employee can choose whatever project he/she wants to engage in,

harnessing the productivity of the employee. It is up to the employee to assess the
lifecycle of the project and determine what elements he/she will need to complete the
project.

This type of style is not without faults of course. Drawbacks would be working to actually
develop the skills they need to achieve day-to-day and monthly tasks you are looking for.
(Swift, 2017).

Statement of the Problem

The This study aims to investigate the competence or strategy that management
style of the small business owner due to their customers.

1. Why are you in business?

2. How did you get started in this business?

3. What is your management style?

4. Are you satisfied with your business?

5. As a businessperson, is it essential to have a supplier?

Scope and Limitations of the Study

The proposed study focuses on the Management of Small Business Owners. Our
study limits only 6 small business owners here in Pagadian City. We conducted the said
study within the second Semester of the School Year 2018-2019 at Pagadian City.
 

Research Environment and Timeline. The environment of the study is the Management
of Small Business will be conducted in Santa Maria, Roxas Street, Pagadian City
Zamboanga del Sur. Santa Maria is a barangay in the city of Pagadian, in the province
of Zamboanga del Sur.
 7

Research Participants. In this study, the researchers conducted a survey particularly to

the small business at St. Maria Roxas District Pagadian City and how the small business
satisfy the needs of the customers and what is their management style.

POPULATION

AUTHO REPAIR SHOP 2

COMPUTER SHOP 8

KARENDERIA 14

PHOTOCOPY 12

SARI- SARI STORE 9

STREETFOOD 8

Research Design. The purpose of this study is to let the small business

maximize profit for its owners or stakeholders and managing their small business in their
way. The dependent variable was not manipulated but rather measured through a
survey of the perception of the cross-section of the members of the population.
 
           Research methods. The study method has a long and respected history in
mainstream management literature. This study presents the research methods such as a
survey of the small business that implementing. This method is also gaining acceptance,
along with other qualitative methods, within the small business and owner research
community. 

Significance of the Study

The results of the study will be of great benefit to the following:

 8

Owners. A small business owner must make gathering market information and ongoing
process in the high priority. He then can be more confident in the decisions he makes
knowing they were based on solid data rather than guesswork.

Customers. Customer satisfaction and loyalty are the most important factors that affect
the automotive industry. Customer service quality, product quality, customer satisfaction,
and loyalty can be measured at different stages.

Competitors. Competitors help an organization to discover its weaknesses, to identify

opportunities for and threats to the organization of the industrial environment. The
organization does a competitor analysis to measure/assess its standing amongst the
competitors.

Definition of Terms

The following terms will be used extensively in this study and shall be taken according
to the definition given below: 

Customer. A person or company receives, consumes or buys a product or service and

can choose between different goods and suppliers. The main goal of all commercial
enterprises is to attract customers or clients and make them purchase what they have on
sale. 
 

Management style. It is to perform many roles in an organization and how they handle
various situations will depend on their style of management. A management style is an
overall method of leadership used by a manager. 
 

Competitors. A person, business, team, or organization competes against you or your

company. If somebody is trying to beat you in a race, that person is your competitor.
 
 
 9

Chapter 2

Review of Related Literature

A study by Twomey (2016) When you are looking to grow from a solo-pruner to
a business owner who leads, Is team, my number one small business management
tip is to build systems.

By having systems, you can bring someone in who knows nothing about how
your business runs, and they can learn a systemized way to do things the way that
you want them to be done. Often this does not occur with the first time you hire an
employee. It is a bit more of a shotgun approach. However, once you can build these
systems, you can duplicate your staff and build a business that can scale based
on the systems that you have built.”

Several factors for management of small business owners an important

part of planning your business entails knowing the key things that can tell you
when you have reached your goals. called key success factors, these are
indicators or milestones that measure your business achievements and help
determine how well you are progressing towards your goals and objectives.

Without determining your key success factors, you run the risk of needing to
make expensive changes of direction later as you have not aligned your objectives
to the success of your business. You must sit down and think what you really
need to do to make your dream business a success.

It was also noted that while experience was a significant factor. This will support
Benson (2017) it’s important to constantly teach your employees to make them
successful at their job and keep them motivated. I break the things I try to teach
my employees into two groups. One is the strategy and direction of the business,
the other is the set of skills that they need to be successful. I believe that regular
communication and training is important, because both of these topics are moving
targets.
 10

And this study is how to manage their small business and how they
survive their business failure. They study it so it might help to other business,
that's why Steve Benson the one who suggested this study, small business
management tip is this: Hire for attitude and train for skill.

Let’s face it, an employee with a bad attitude is not going to benefit your
business at all—regardless of how ‘skilled’ hey are. You rarely can improve the
attitude of an employee. However, an employee with the right attitude? You can give
them the training they need to be successful in your small business. It really is
a win-win for both the employee and business owner.”

According to Vierzen (2016) Stay on top of your books and budget so

you always have a good idea of where your business is at financially, especially
with expenses and revenues. Hire a good business accountant and ask your
accountant to hold you accountable for staying engaged with your business
finances . A great way to do this is to have your accountant’s office call you for
quarterly review meetings in their office. It will cost a little extra for their time
but it’s worth the money for the benefit of knowing exactly where your business
is at financially. Regular reviews are essential for long-term growth planning, so
it’s a good habit to get into early on. Of course, it’s never too late to undertake
the habit of regularly reviewing your finances.

Doyle (2017) small business management tip would be to automate as

much as you can to free up your time. As small business owners, we have so
many things to do that we often spend all our time in the day-to-day running of
the business instead of growing it.

Tasks like staff rotas, invoicing, chasing invoices, mileage expenses,

payroll, and tax used to take up hours and hours of my time. Now I have a
system in place, so all I must do is fill in the staff rotas and all the invoicing,
payroll, mileage expenses are done automatically.
 11

Rodriguez (2016) one small business management tip for small business
owners and entrepreneurs is cantered on goal setting. It’s critical to define where
you want to go and develop goals on how to get there.

With goal setting comes transparency and team alignment on these goals.
Ensuring everyone from the top of the organization to the interns understand the
direction and goals of the company has been critical to our success as a
business.

Earlier on when an organization is growing, it’s key to have everyone on

the same page, and in order to do that, there must be transparency and access
to the information. When the entire team is aligned and smart goals are set, you
will be set up for success.”

In a study by Harst (2018) that the best way to manage your employees
is to offer flexibility. Our industry requires our people to go all over the country
to get the job done, meaning that they often must spend time away from their
family. Retaining a loyal team is important to me, so if a certain employee has
been traveling excessive amounts in a short space of time, I offer them the
option to accept the more things that they think could be streamlined or improved.
This way it feels more like a team environment than a dictatorship.

Scharage (2016) best way to manage your day to day activities and
employees as a small business owner or entrepreneur is to work from a daily,
handwritten to-do list. This is much more effective than, say, a mobile app. Craft
yours with three categories in mind—one for items you must get to that day, and
a second for things that need your attention but can wait. Make the last category
for minor tasks and responsibilities that you can knock out when you have the
extra time.

Based on the review related literature. It has been found that are many factors
that may effect of their managing style of the small business that owned.

This study is proposed to evaluate the manager of small business owner’s

establishment ST MARIA ROXAS PAGADIAN CITY . And the study will also
identify their stability and how they able to manage their small business.
 Chapter 3

Research Methods

This Chapter Highlights the Components of research method is gathering,

analysing and interpreting the data to be generated for this study. This includes
the research design, research environment, research subjects, research instrument,
data gathering procedure, sampling techniques, statically treatment and ethical
consideration. Those are considerably important in the search for the significant
answer to the queries of this study.

The case-study method has a long and respected history in the mainstream
management literature. The philosophy and implications of the case-study method
have received considerable attention and there are a few standard texts on the
approach. The method is also gaining acceptance, along with other qualitative
methods, within the small business and the entrepreneurial research community.
Yet there has been little discussion of the distinctive philosophical consequences
of applying the case-study approach in this area.

Descriptive Research is a form of conclusive research use to describe

both the composition of a group in such terms as income, gender, age and
education and the characteristics of group members regarding both current and
future behaviour. Descriptive elements of business efforts perused by owners and
managers of large and small firms. It includes key elements of sustainability,
motivation, business education, management skills and small business link to
entrepreneurship success (Ayala & Manzano, 2014; Schumpeter, 1939).

Yin (2014) suggested using the descriptive case study with qualitative
research method to describe a trend in its real-world context. Case study design
involves investigating or analysing a single-case or multiple-case unit bound by
time and activity The selection of two or more cases in a multiple-case study
expecting to produce similar findings is literal application Multiple case study,
using the original replication model, applies to this research.
 13

Research Environment

This study will be conducted around the Small business that are private
owned businesses.

This study is in Santa Maria, Roxas Street, Pagadian City Zamboanga del
Sur. Santa Maria is a barangay in the city of Pagadian, in the province of
Zamboanga del Sur. Its population as determined by the 2015 Census was 5,158. This
represented 2.59p of the total population of Pagadian.

Map of Santa Maria District Pagadian City

Research Participants

The participants of this study will be 20% of the whole population

of the small businesses in Santa Maria, Roxas District. Pagadian City, Zamboanga
Del Sur.
 14

Table 1. Present the number of barangays in Santa Maria, Roxas District. Pagadian
City, Zamboanga del Sur, the population and the target sample for small
businesses.

POPULATION

AUTHO REPAIR SHOP 2

COMPUTER SHOP 8

KARENDERIA 14

PHOTOCOPY 12

SARI- SARI STORE 9

STREETFOOD 8

Sampling Techniques

The study will use the simple random sampling technique in identifying the
small business participants to be taken among the Santa Maria. Simple random
sampling were be the appropriate sampling technique to use since there are only 3
purok at Santa Maria, who have a small business.

Sampling refers to the act of selecting specific number of entries from a

large set of data for further analysis. Business research often generates vast
quantities of data, especially in market-focused research such as demographics.
Sampling techniques in business research allow researchers to work with a more
manageable subset of data that they believe accurately represents the trends in
the larger collection . (Ingram, 2017).

Instruments

The instruments to be used in gathering data for this study will be the
test questionnaires. The questionnaires to be made will based on the topic which
 15

is management business owner. The owners are answered the questions that
provide, they do not suffer to answer questionnaire because they know how they
get started their own business it’s easy for them to answer our questionnaire. In
Santa Maria, Roxas District Pagadian City Roxas District, there are only 3 purok
who have a small business.

Data Gathering Techniques

The data gathering procedure of the study will involve the following
activities which to be done properly to generate the necessary data, securing an
approval from the president of Saint Columban College and asking for official
permission from the principal of the Senior High School Departmentnt of the
aforementioned school.

Then, the researchers will eventually survey the different purok at ST.
Roxas District, With given schedule that has identified randomly to administer the
questionnaires to students participants but before that, that he will explain first the
purpose of the study and the manner of answering the questionnaires, retrieval
to the accomplished questionnaire an assembling of the data to be gathered.

Statistical Treatment

The data will be treated statistically based on the use to follow the
process of the small business on how they handle the descriptive statistic such
as the frequency count and the mean percentage scores MPS in measure
central tendencies.

It’s where you can find the difference where the students or customers
that can be attracted so they obtain the attention of the customers.

Data Analysis

The types of data that we gathered is survey and questionnaire to collect

data at same time, it’s time to begin the process of calculating survey results.
Here’s how our Survey Research make sense of quantitative data, from looking
at the answers and focusing on their top research questions and survey goals,
to crunching the numbers and drawing conclusions.
 16

Ethical Considerations in Research

Research ethics provides guidelines for the responsible conduct of

research. In addition, it educates and monitors scientists conducting research to
ensure a high ethical standard. In a business often arise problems that have to
do with ethical principles inside or outside the business’s environment. Depending
on the aspect they affect, business ethics fall into further categories such as
social responsibility, deontology, workplace ethics and many more.

Honestly report data, results, methods and procedures, and publication

status. Do not fabricate, falsify, or misrepresent data. Openness: share data, results,
ideas, tools, resources. Be open to criticism and new ideas. Social Responsibility:
Strive to promote social l good and prevent or mitigate social harms through
research, public education, and advocacy.
 Chapter 4

Presentation, Analysis and Interpretation of Data

This chapter presents the data gathering, the result of the statistical analysis
done and interpretation of findings. These are presented in tables following the
sequence of the specific research of the management styles of small business.
In Santa Maria, Roxas District Pagadian City Roxas District of the year 2019.

Level of management style. Table 2 shows the level of management styles of

small business in terms of scale: Very High, high Low and Very Low of the small
business owners’ level of the management style of their business. All of item
have a Very High in terms of managing their small business the overall l mean
response of 1.93. This only showed that the Management styles of small business. In
Santa Maria, Roxas District Pagadian City Roxas District of the year 2019. Have
a Low level of Management style to their own business.
 18

It Mean Interpretation

1. I am satisfied with my business. 1 Very low

2. Yes, I have employees. 2 Low

3. My employees entertain 2.83 High

The business.

4. My business makes/helps you be 1.17 Very Low

Competitive as an individual.

5. My employee/s manage their 3.16 High

Employees due the affect business.

6. I can sustain my family by selling. 1 Very Low

7. Yes, I need my customers to be 1.5 Very Low

My top priority

8. There is many businesses having the same kind 3 High

Of business, I am not going follow just to be in the same trend.

9. It is essential specially to be one of a business 1.33 Very Low

10. It is essential to train my employees to 2.33 Low

Satisfactory serve the customers

Hypothetical Mean Range: 1.00 - 1.80 – Very Unsatisfied 3.41 – 4.20 – Satisfied
1.81 - 2.60 – Unsatisfied 4.21 – 5.00 – Very Satisfied
2.61 - 3.40 – Neutral
 19

PHASE TWO: ANALYSIS OF INTERVIEWS OF SMALL BUSINESS OWNERS

To complement the outcomes and to fill the gaps in the questionnaire, the
qualitative turned into used. This for, of technique looks more likely to present
more likely to present more substance and to elaborate information.

Qualitative research is concerned with trying to achieve a clear

understanding of the problem under review in a more complex way than in the
generalized way that is the outcomes of questionnaires. This methodology is
used to get information about How Small Business of Santa Maria District
Pagadian City Zamboanga Del Sur think feel and act and what they know of
their satisfaction and to reach customers.

The researcher was conducted through individual interviews consisting of 1

auto-repair shop, 1 Karenderya, 1 photocopy, 1 Computer Shop, 1 streefood and 1
Sari-sari store at Santa Maria District Pagadian City Zamboanga Del Sur. The
Information collected were presented in a narrative form.
 20

Chapter 5

Summary of Findings, Conclusion/s and Recommendations

This chapter presents the summary of findings, on the two variables

measured in this study. The following answers for each research questions
formulated by the researchers were derived from the survey questionnaires given
to the respondents.

Summary of finding

The following findings were specifically arranged according to the order in the
presentation of the research problems.

1. How they manage their business?

We advertise them to our friends, family, and other acquaintances so they

can spread their products more and also they need to entertain well the
customer to be a trust worthy on their product.

2. In what ways you can make customers buy your product?

The ways I can make my customers buy the product by introducing them
the incentives , and the more approachable you are the more customer get
interested on buying the product you sales talk the customer.

3. How did they get started their business?

They get started their business to take a risk and they need to invest
money to start their business and also they need to believe their selves.

4. What is their management style?

The way they make decisions, they plan or organize their small business and
they exercise authority.

5. How can they maintain or exceed the growth of their business?

 21

They maintain satisfaction of their customers using the needs and wants.
As a key to any good relationship, communication is an essential way to
build customer relationship.

Conclusion/s

The researchers aim for this study in what is their management style at
Sta. Maria district, Pagadian City. And all their management style has positive
outcomes even though they are different management style in their business.

And study helps the owner’s business to know what strategy they can give
for business, even though they only have small business and this study may also
help the customers.

Recommendations

Based on the study conducted, the researchers would like to recommend the
following:

Costumer for the consumer who would like to eat or buy, the researchers
recommend to choose the best product . To be satisfied by what they buy or eat. In
shop and make comfortable their self to the owners or employees.

Future Researcher: The researcher recommend the future study will include the
perspective of level of satisfaction as to what the consumer prefer to in eating
food or buying product.
 22

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 23

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Tuchscherer, M. (2017). How to know if collaborative management style is right for you.
Retrieved from https://fitsmallbusiness.com/best-management-styles/
 24

Twomey, S. (2016). Systemize your business. Retrieved from

https://www.businesslab- eg.com/the-best-small-business-management-tips-
from-31-top-entrepreneurs/

Vierzen, R.V. (2016). Keep track of your books.Retrieved from

https://www.businesslab-eg.com/the-best-small-business-management-tips-from-
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Yin, R. K. (2014). Case study research: Design and methods (5th ed.). Thousand Oaks,
CA: Sage.
 25

Appendix A

Saint Columban College

Corner V. Cerilles-Sagun Streets, San Francisco District
Pagadian City, Zamboanga Del Sur

Dear Maam:

Please be informed that the researcher of ABM 12-B are conducting a research
entitled “Management Style of Small Business Owners in Santa Maria District, Pagadian
City”

In relation to the above stated purpose, the researchers are asking for an
approval to allow and administer survey-test questionnaire and an interview on the
income generation of business establishments in Santa Maria District, Pagadian City to
generate data needed for the study.

Your support to the researcher will help identify the income generation of
business establishment in Santa Maria District, Pagadian City

Thank you and May God bless you.

Yours truly,
The Researcher
 26

Noted by:

Mr. Jay Fie P. Luzano Mrs.Mary Jane B. Omandam

Principal
Researcher Adviser

Appendix B

QUESTIONNAIRE ON STUDENTS’ INTRINSIC MOTIVATION

Name: ______________________ Store: ________________Date: ______

A. Directions: Please check the following questions below

YES or NO Questions

1. Are you satisfied with your business?

YES NO

2. Does your business makes/helps you be competitive as an individual?

YES NO

3. Do you have employees?

YES NO

4. Do you think the way employees entertain customers affects business?

YES NO

5. Do you think how employer/s manage their employees affects the business?

YES NO

6. Do you need to make your customers your top priority?

YES NO
 27

7. If you saw that there are already many businesses having the same kind of
business, are you going to follow just to be in the same trend?

YES NO

8. As a businessperson, is it essential to have a supplier?

YES NO
9. Do you think it is essential to train your employees to satisfactory serve the
customers?
NO

10. Do you think it is essential to train your employees to satisfactory serve the
customers?
NO
 28

Appendix C

B. Explanatory Questioner

1. How can you satisfy your customer/s?

2. In what ways you can make customers by your products?

3. How did you get started in this business?

4. What is your management style?

5. How can you maintain or exceed the growth of your business?

6. How can you meet the demands of your customer?

7. What are the things you need to do first in starting a business?

8. How can you handle business pressure?

 29

9. In having a business, what do you think are the precautionary measures you
need to do to ensure the safety of your employees?

10. How can you be able to achieve your business goals effectively

Curriculum Vitae

Name: Kimberly P. Dignadice

Date of Birth: January 18, 2002

Place of Birth: Pagadian City, Zamboanga Del Sur

Present Address: Pagadian City, Zamboanga Del Sur

Parents: Mr. Rolly Dignadice

Mr. Rolly Dignadice

Address: Kawit Pagaypay A, Pagadian City

EDUCATIONAL BACKGROUND

Elementary: San Pedro Central Elementary School

Junior High: Zamboang Del Sur School of Arts and Trader

Senior High: Saint Columban College

 30

Curriculum Vitae

Name: Lauren Joy G. Duhilag

Date of Birth: March 1, 2001

Place of Birth: Pagadian City, Zamboang Del Sur

Present Address: Pagadian City, Zamboang Del Sur

Parents: Mr. Jose Duhilag

Mrs. Milagros G. Duhilag

Address: Santa Maria District, Pagadian City

EDUCATIONAL BACKGROUND

Elementary: Pagadian City Pilot School

Junior High: Zamboanga Del Sur National high school

Senior High: Saint Columban College

 31

Curriculum Vitae

Name: Kris-Ann M. Dumaog

Date of Birth: February 19, 2002

Place of Birth: Pagadian City, Zamboang Del Sur

Present Address: Pagadian City, Zamboang Del Sur

Parents: Mr. Anafie Dumaog

Mrs. Cris Dumaog

Address: Tubod Lakewood Zamboanga Del Sur

EDUCATIONAL BACKGROUND

Elementary: Tubod Elementary School

Junior High: Tubod National High School

Senior High: Saint Columban College

 32

Curriculum Vitae

Name: Bianca Margarette A. Ondiano

Date of Birth: July 11, 2000

Place of Birth: Pagadian City, Zamboang Del Sur

Present Address: Labangan, Zamboang Del Sur

Parents: Mr. Jovito S. Ondiano

Mrs. JoAnn A. Ondiano

Address: Padayhag 1, San Carlos Tukuran Zambonga Del Sur

EDUCATIONAL BACKGROUND

Elementary: Tukuran SPED Center

Junior High: Tukuran Technical Vocational High School

Senior High: Saint Columban College

 33

Curriculum Vitae

Name: Donnelle Nino M. Remotigue

Date of Birth: November 30, 2000

Place of Birth: Tondo, Manila

Present Address: Pagadian City, Zamboang Del Sur

Parents: Randy Rey A. Remotigue

Mrs. Valminda M. Remotigue

Address: Malinawon A, Paglaum Dumalinao City

EDUCATIONAL BACKGROUND

Elementary: Dumalinao Regional Pilot School

Junior High: Imaculate Heart School

Senior High: Saint Columban College

 34

Curriculum Vitae

Name: Dia Necson Nicole L. Sapong

Date of Birth: December 9, 2001

Place of Birth: Pagadian City, Zamboang Del Sur

Present Address: Pagadian City, Zamboang Del Sur

Parents: Mr. Necias S. Sapong

Mrs. Lydia L. Sapong

Address: Sto. Nino District Pagadian City

EDUCATIONAL BACKGROUND

Elementary: Balangasan Central Elementary School

Junior High: Saint Columban College Junior High Department

Senior High: Saint Columban College

 35

Curriculum Vitae

Name: Felmer Prima P. Tuzon

Date of Birth: February 20, 2002

Place of Birth: Pagadian City

Present Address: Bayview Heights Subdivision Santa Maria District Pagadian City

Parents: Mr. Elmer E. Tuzon (Deceased)

Mrs. Felipinieta P. Tuzon

Address: Bayview Heights Subdivision Santa Maria District Pagadian City

EDUCATIONAL BACKGROUND

Elementary: Saint Columban College Grades School Department

Junior High: Saint Columban College Junior High Department

Senior High: Saint Columban College