Netgear AC797 UM EN

User Manual
AirCard 797 Mobile Hotspot
NETGEAR, Inc.
October 2019 350 E. Plumeria Drive
202-11987-01 San Jose, CA 95134, USA
Support
Thank you for purchasing this NETGEAR product.
After installing your device, locate the serial number on the label of your product and
use it to register your product at https://my.netgear.com. You must register your product
before you can use NETGEAR telephone support. NETGEAR recommends registering
your product through the NETGEAR website. For product updates and web support,
visit http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/general/contact/default.aspx.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
2
Contents
Chapter 1 Get Started

Set Up Your Mobile Hotspot...............................................................8
Meet Your Mobile Hotspot..................................................................9
Control Your Device Using the Power Button............................10
Sleep Mode....................................................................................10
Status LED.......................................................................................11
Connect to the Internet......................................................................11
Recharge the Battery..........................................................................12
Replace a SIM Card............................................................................12
Home Screen.......................................................................................13
Security Credentials...........................................................................14
NETGEAR Mobile App for Smartphones and Tablets...................15
Connect to the Mobile Hotspot With Tethering.............................15
Customize the Mobile Hotspot Settings..........................................16
Chapter 2 Use Your Mobile Hotspot
View New Messages From the Mobile Hotspot.............................19
View Messages From the Mobile Hotspot Web Page...................20
Delete a Message From the Mobile Hotspot Web Page...............20
View Alerts From the Mobile Hotspot Web Page..........................21
Manage Your Broadband Network Connection.............................22
View Mobile Broadband Network Status From the Mobile Hotspot
Web Page........................................................................................22
Turn Domestic Data On and Off From the Mobile Hotspot Web
Page.................................................................................................22
Turn International Roaming On and Off From the Mobile Hotspot
Web Page........................................................................................23
Connect to Wi-Fi.................................................................................23
Connect Using the Wi-Fi Password.............................................24
Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot Web
Page.................................................................................................24
Manage Wi-Fi......................................................................................26
Turn On 5 GHz WiFi From the Mobile Hotspot Web Page......26
Turn On Dual-Band Wi-Fi From the Mobile Hotspot Web
Page.................................................................................................27
Change Wi-Fi Settings From the Mobile Hotspot Web Page...28
3
Turn Guest Wi-Fi On and Off From the Mobile Hotspot Web
Page.................................................................................................31
Manage Wi-Fi Security.......................................................................32
Change Wi-Fi Network Names and Passwords From the Mobile
Hotspot Web Page.........................................................................32
Change Wi-Fi Encryption Settings...............................................34
Chapter 3 Manage Security
Change the Mobile Hotspot Web Page Login Settings................38
Content Filter Levels..........................................................................39
Set Up Content Filtering...............................................................39
Block Access to Websites.............................................................41
Allow Access to Websites.............................................................41
View, Block, or Unblock Connected Devices..................................42
View Connected Devices From the Mobile Hotspot Web
Page.................................................................................................43
Block a Device From the Mobile Hotspot Web Page................44
Unblock a Device From the Mobile Hotspot Web Page...........45
View a List of Blocked Devices From the Mobile Hotspot Web
Page.................................................................................................45
Activate SIM Security..........................................................................46
Enable Port Forwarding.....................................................................46
Enable Port Filtering...........................................................................48
Chapter 4 Maintain Your Mobile Hotspot
Extend Battery Life..............................................................................50
Adjust Wi-Fi Settings to Optimize Battery Life...........................50
Adjust Display Settings to Increase Battery Life.........................51
View Details About Your Mobile Hotspot........................................51
Back Up and Restore Mobile Hotspot Settings..............................52
Back Up Mobile Hotspot Settings Using the Web Page...........53
Restore Mobile Hotspot Settings Using the Web Page............54
Restore Mobile Hotspot Settings Using the LCD Display.........54
Configure Mobile Broadband...........................................................55
Enable IP Pass-Through Mode.....................................................55
Enable VPN Pass-Through............................................................56
Configure APN Details..................................................................57
Add an APN for Another Network...........................................57
Select an APN to Use................................................................59
Remove an APN Entry...............................................................59
Enable DMZ.........................................................................................60
Set LAN Options.................................................................................61
Update Mobile Hotspot Software and Firmware............................62
Update in Response to an Alert...................................................63
4
Update Software Downloaded Over the Air From the Mobile

Hotspot Web Page.........................................................................63
Chapter 5 Frequently Asked Questions
Questions About Connecting and Disconnecting Devices and
Accessing the Internet.......................................................................66
What do I do if I can’t connect a device to the mobile
hotspot?..........................................................................................66
What do I do if I can’t access the Internet?.................................66
How do I disconnect from the mobile broadband network?....67
How do I find out how many devices are connected to my mobile
hotspot’s Wi-Fi networks?.............................................................67
What do I do if the No Signal icon displays?..............................67
Why can’t my device access the mobile hotspot web page when
connected to a VPN?.....................................................................67
Why can’t my mobile hotspot connect to a computer running
Windows Vista?..............................................................................67
What do I do if my mobile hotspot doesn’t connect to my service
provider’s network?.......................................................................68
Questions About the Mobile Hotspot Web Page..........................68
How do I go back to the mobile hotspot web page?................69
What do I do if I forget my admin login password?..................69
General Questions..............................................................................69
Why isn’t my battery charging?....................................................69
Why is the Signal Strength indicator always low?......................70
Why is the download or upload speed slow?............................70
The LCD screen is not lit. How do I know if the mobile hotspot is
still powered on?............................................................................70
How do I find my computer’s IP address?..................................70
Find the IP address on a Windows 7, Windows Vista, or
Windows XP device...................................................................70
Find the IP address on a Windows 8 device..........................71
Find the IP address on a Mac OS X device............................71
Find the IP address on devices running other operating
systems.......................................................................................71
How do I find a device’s MAC address?......................................71
Find the MAC address on a Windows 7, Vista , or XP
device..........................................................................................71
Find the MAC address on a Windows 8 device or newer....72
Find the MAC address on a Mac OS X device.......................72
What do I do if the Wi-Fi network name doesn’t appear in the list
of networks?....................................................................................73
5
Chapter 6 Troubleshooting
View Alerts...........................................................................................75
SIM Not Installed............................................................................75
SIM Error — Check SIM...................................................................75
SIM Locked.....................................................................................75
Temperature-Related Alerts.........................................................76
Connection Alerts..........................................................................76
Reset the Mobile Hotspot..................................................................78
Reset the Mobile Hotspot From the Mobile Hotspot................78
Reset the Mobile Hotspot From the Mobile Hotspot Web
Page.................................................................................................78
Appendix A Specifications
Battery Specifications.........................................................................81
Display Specifications........................................................................82
Environmental Specifications............................................................83
Mechanical Specifications.................................................................83
Mobile Band Specifications...............................................................83
Package Contents...............................................................................83
Port Specifications..............................................................................84
Security Specifications.......................................................................84
WiFi Specifications.............................................................................85
6
1
Get Started
This product regularly checks for new firmware and downloads any appropriate updates,
or you can check for and download new firmware manually. If the features or behavior
of your product does not match what is described in this manual, you might need to
update your firmware.
This chapter provides an overview of mobile hotspot features, and instructions for how
to set up your mobile hotspot and connect to the Internet. The chapter covers the
following topics:
• Set Up Your Mobile Hotspot
• Meet Your Mobile Hotspot
• Connect to the Internet
• Recharge the Battery
• Replace a SIM Card
• Home Screen
• Security Credentials
• NETGEAR Mobile App for Smartphones and Tablets
• Connect to the Mobile Hotspot With Tethering
• Customize the Mobile Hotspot Settings
7
Set Up Your Mobile Hotspot

To set up your mobile hotspot:
1. Slide the SIM card into the slot with the gold colored contacts facing down.
2. Ensure that the SIM card is seated securely.

3. Insert the battery.
4. Install the back cover.

5. Firmly close the back cover.
Get Started 8 User Manual

6. Press the Power button to power on the mobile hotspot.
Meet Your Mobile Hotspot

Before you connect your mobile hotspot, familiarize yourself with its LCD screen, icons,
buttons, and connectors.
.
Power/Wake button Status LED
LCD screen.
Micro USB charging port
Figure 1. Mobile hotspot buttons and connectors
The mobile hotspot comes with a micro USB charging cable.

Figure 2. Mobile Hotspot Charging Cable
Control Your Device Using the Power Button

The Power button is used to turn the NETGEAR Mobile Hotspot on or off and to choose
which information screen to display on the LCD:
• Turn mobile hotspot on. Press and hold the Power button for 3-4 seconds
• Turn mobile hotspot off. Press and hold the Power button for 3-4 seconds
• Wake up WiFi signal and device screen. Press and release the Power button.
• Cycle through screens. Press and release the Power button.
• Perform a factory reset. Press and hold the Power button for 3-4 seconds until the
the shut down screen displays and continue pressing and holding the Power button
until the Factory Reset screen displays. Follow the onscreen instructions to complete
the factory reset.
• Select from a list and set it as the default. When a list is displayed on the LCD, such
as a language list or APN list, press and release the Power button to select the next
item in the list. After an item is selected, press and hold the Power button until the
progress bar goes to the end; the item will be set as default.
Sleep Mode
Your device automatically enters sleep mode to save power when no WiFi client connects
for more than five minutes.
In sleep mode, WLAN is disabled.

Press the Power button to turn the display on and exit sleep mode.
WLAN function is enabled and WiFi devices can reconnect to the hotspot.
The time required to recover the network connection varies by environment, settings,
etc.
Status LED
The status LED indicates data connection status:
• Blue, slow blink. The mobile hotspot is ready.

• Blue, double-blink. The mobile hotspot is transferring data.
• Amber, slow blink. The mobile hotspot is not connected to the network or is in
standby mode.
Connect to the Internet

When you turn on your mobile hotspot, it automatically connects to the network in your
area. Connect your device to the mobile hotspot Wi-Fi network to access the Internet.
To connect to the Internet:
1. Press and release the Power button to turn on the mobile hotspot.
2. On your laptop or Wi-Fi device, open your Wi-Fi network connection manager.
3. Connect your device to the hotspot with the Wi-Fi name and password.
Note: Your WiFi network name is different from this example.
If guest Wi-Fi is enabled, press the power button again to reveal the guest credentials.

Recharge the Battery

Your battery comes partially charged.
To recharge your battery:
1. Connect the micro USB charging cable to your mobile hotspot.
2. Connect the other end of the cable to the USB port on your computer or to the USB
charger.
Replace a SIM Card

To replace a SIM card:
1. Remove the back cover by lifting the corners.
2. Remove the battery.
3. Slide out the SIM card.

4. Insert the replacement SIM card.
5. Insert the battery.
6. Install the back cover.
Home Screen
You can use the home screen icons to view the mobile hotspot’s status, configure Wi-Fi
settings, view data usage details, and view system alerts.

Network indicator
Signal strength Battery

Connected devices
WiFi details
Unviewed messages
Figure 3. LCD screen display
Table 1. Icons
Icons Description
This indicates the strength of the mobile broadband network

signal.
Connected to an LTE/LTE Advanced network.
Connected to a DC-HSPA+, HSPA+, or dual-carrier network.
Connected to an HSPA/HSDPA network.
Connected to a UMTS network.
This indicates the battery is charging.
This indicates the battery is fully charged.
This indicates there are unread alerts.
Security Credentials
Three passwords are associated with the mobile hotspot:
• Wi-Fi password. Use this to connect your computer or Wi-Fi device to your mobile
hotspot network. This character string is unique to your device. It displays on the
main mobile hotspot screen. If the screen is blank (a power-saving feature), press

and quickly release the Power button. The default Wi-Fi password is also printed on
a label under the battery.
For information about changing Wi-Fi passwords, see Change Wi-Fi Encryption
Settings on page 34.
• Guest Wi-Fi password. When the guest Wi-Fi network is enabled, guests can use
this password to access the network.
• Admin login password. Use this to log in to the mobile hotspot web page as an
administrator. You must log in as an administrator to use certain features and to
make changes to your mobile hotspot settings. The default Admin Login is different
for each AC797 device. See the label under the battery. The admin login password
can be 5–31 characters.
NETGEAR Mobile App for Smartphones and

Tablets
Download and use the complimentary NETGEAR Mobile app to view your connection,
settings, and data usage from your smartphone or tablet. Search the app store for
NETGEAR Mobile.
To manage all mobile hotspot settings, visit the mobile hotspot web page at
http://mywebui.net/ or http://192.168.1.1.
Connect to the Mobile Hotspot With

Tethering
You can connect a computer to the mobile hotspot using the micro USB cable instead
of connecting with Wi-Fi. This kind of cable connection is called tethering.
Note: The first time you use the micro USB cable to connect to the mobile hotspot your
computer’s operating system detects the new device.

To install drivers on computers running Windows:

1. Ensure that the mobile hotspot is powered off.
2. Connect the mobile hotspot to your computer using the USB cable.
If powered off, the mobile hotspot automatically powers on.

After the driver is installed, you can visit the mobile hotspot web page to customize
your mobile hotspot’s advanced settings. This is an optional step.
Customize the Mobile Hotspot Settings

You can personalize the mobile hotspot and change its settings on the web page.
To log in to your mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2. Enter http://mywebui.net/ or http://192.168.1.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.

The default Admin Login is different for each AC797 device. See the label under the
battery. The password is case-sensitive.

2
Use Your Mobile Hotspot
This chapter explains how to use your mobile hotspot. The chapter covers the following
topics:
• View New Messages From the Mobile Hotspot
• View Messages From the Mobile Hotspot Web Page
• Delete a Message From the Mobile Hotspot Web Page
• View Alerts From the Mobile Hotspot Web Page
• Manage Your Broadband Network Connection
• Connect to Wi-Fi
• Manage Wi-Fi
• Manage Wi-Fi Security
18
View New Messages From the Mobile

Hotspot
You can tell from your mobile hotspot display if you have unviewed messages, and you
can view them directly from there.
This hotspot display indicates you have an unread message.
Note: Although you can view messages directly on the mobile hotspot, use the mobile
hotspot's web page to delete them.
To view messages from the mobile hotspot display:

1. Press the Power button to wake the mobile hotspot.
2. Continue to press and release the Power button until the new message displays on
the screen.
3. If the message length spans more than one page, press and release the Power button
to continue viewing the message.
4. Select the message to read the full text.
Note: If you are logged in as an administrator, the Messages option on the side
menu indicates unread network messages. You can view SMS messages from your
network service provider on the mobile hotspot web page.
Use Your Mobile Hotspot 19 User Manual

View Messages From the Mobile Hotspot

Web Page
To view messages from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.

The home page displays.
4. Select Messaging.
A list of messages displays, showing the first portion of the text.
5. Click a message to read the full text.
Delete a Message From the Mobile Hotspot

Web Page
To delete a message from the mobile hotspot web page:
web browser.

4. Select Messages.
A list of messages displays, showing the first portion of the text.
5. Select the message and click the Delete button.

The message is deleted.
View Alerts From the Mobile Hotspot Web

Page
Your mobile hotspot displays alerts to advise you of device status changes. When there
are outstanding alerts, the alerts displays on the screen. Alerts remain as long as the
issues that cause them are active. When the issues are resolved, the alerts are removed
automatically.
To view alerts from the mobile hotspot web page:
web browser.
2. Enter http://mywebui.net or http://192.168.1.1.

Follow the instructions in each alert to address the conditions that caused it to display.

Manage Your Broadband Network

Connection
You can view the mobile broadband network status, turn domestic data on and off, and
turn international roaming on and off.
View Mobile Broadband Network Status From the Mobile

Hotspot Web Page
To view network status from the mobile hotspot web page:
web browser.

4. Select Settings > About.

The About page displays.
5. View the Network Status section.
Turn Domestic Data On and Off From the Mobile Hotspot

Web Page
To turn domestic data on and off from the mobile hotspot:
web browser.


4. Select Settings > Network > Preferences.

The preferences page displays.
5. Click the Domestic Data button.
The Save and Cancel buttons display at the bottom of the page.
6. Click the Save button.

Your settings are saved.
Turn International Roaming On and Off From the Mobile

Hotspot Web Page
Before you turn on international roaming, make sure that you are aware of any extra
charges for data that you might incur.
To turn international roaming on and off:
web browser.

4. Select Settings > Network > Preferences.

The preferences page displays.
5. Click the International Roaming button.

Connect to Wi-Fi
You can connect up to 32 Wi-Fi devices (such as smartphones, laptops, tablets, digital
cameras, printers, gaming consoles, and digital picture frames) to your mobile hotspot
network. For information about setting connections for main Wi-Fi and guest Wi-Fi
networks, see Manage Your Broadband Network Connection on page 22.

You can add a Wi-Fi device to your Wi-Fi network manually. If the device that you are
adding is WPS enabled, you can use the WPS method to connect the device without
using the Wi-Fi password.
Connect Using the Wi-Fi Password

To connect using the Wi-Fi password:
1. On the Wi-Fi device, view the list of available Wi-Fi networks.
2. Connect to the network that corresponds to your mobile hotspot network as displayed
on the LCD screen.
3. When prompted, enter the Wi-Fi password for your mobile hotspot network.
The Wi-Fi password displays on the mobile hotspot LCD screen. If the screen is
turned off, press and quickly release the Power button to wake the mobile hotspot.
Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot

Web Page
You can add a WPS-enabled Wi-Fi device to your Wi-Fi network without a Wi-Fi password,
using the mobile hotspot or the mobile hotspot web page.
To add a WPS-enabled Wi-Fi device from the mobile hotspot web page:
web browser.


4. Select Wi-Fi > Connect.
5. Click the WPS button for either the main Wi-Fi or guest Wi-Fi network (if available).
6. Click the button for the WPS method that you want to use:
• WPS button pairing. If the device that you want to connect includes a WPS key,
click the WPS button pairing button and, within two minutes (120 seconds),
press the device’s WPS key.
• Enter WPS PIN. If a WPS pin is associated with the device that you want to
connect, click the Enter WPS PIN button and enter the device’s WPS PIN.
Your mobile hotspot and the Wi-Fi device communicate and establish the connection.

Manage Wi-Fi
Advanced users can set up the Wi-Fi radio of the mobile hotspot to meet their Wi-Fi
needs by customizing settings on the mobile hotspot web page.
On the mobile hotspot web page, the following Wi-Fi profiles are available:
• Default, main Wi-Fi. Share your main Wi-Fi with 2.4 GHz devices that you trust.
• 5 GHz Wi-Fi. Share your main Wi-Fi with 5 GHz devices that you trust.
• Dual-band Wi-Fi. Share your Wi-Fi with 2.4 GHz and 5 GHz devices.
By default, main Wi-Fi is enabled and both dual-band Wi-Fi and guest Wi-Fi are disabled.
If your place of business does not allow Wi-Fi or for any other reason you want to disable
Wi-Fi and use the mobile hotspot only in tethered mode, the mobile hotspot gives you
that option.
Note: Whenever you change Wi-Fi settings, any devices connected to the mobile
hotspot are disconnected and might need to be reconnected.
Turn On 5 GHz WiFi From the Mobile Hotspot Web Page

When all of your devices support 5 GHz WiFi, use 5 GHz WiFi for faster downloads.
To turn on 5 GHz WiFi from the mobile hotspot web page:
web browser.

4. Select WiFi > Options.

5. Select 5GHz Only.


A message displays telling you that to save this change, your device must restart
WiFi connections.

Turn On Dual-Band Wi-Fi From the Mobile Hotspot Web

Page
The mobile hotspot can broadcast Wi-Fi signals in the 2.4 GHz and 5 GHz Wi-Fi bands.
Note that the overall throughput speed could decrease when Wi-Fi dual-band is enabled.
To turn on dual-band Wi-Fi from the mobile hotspot web page:
web browser.

4. Select Wi-Fi > Options.

5. Select Dual-Band 2.4 & 5 GHz.


Wi-Fi connections.

Change Wi-Fi Settings From the Mobile Hotspot Web Page

To select a Wi-Fi profile or create a custom profile on the mobile hotspot web page:
web browser.

4. Click the down arrow next to Wi-Fi options.
5. To change the maximum number of devices that can connect to the Wi-Fi network,
in the Max Connected Devices menu, select a number.

6. To change the maximum number of devices that can connect to the main Wi-Fi and
to the guest Wi-Fi, click the arrow to the right to increase the main Wi-Fi connections
and decrease the guest Wi-Fi connections, or click the arrow to the left to decrease
the maximum main Wi-Fi connections and increase the maximum guest Wi-Fi
connections.
Note: The increase and decrease arrows only display if guest Wi-Fi is enabled.
7. Set the Wi-Fi channel.

Best practice is to set the channel to Auto. The mobile hotspot chooses the channel
that provides the least interference.
8. Set the Wi-Fi bandwidth.

For 2.4 GHz you can set this to 20 MHz or 40 MHz. For 5 GHz, you can set this to 40
MHz or 80 MHz.
9. Leave the Wi-Fi Info on Home check box selected, to allow the Wi-Fi information
to be displayed on the mobile hotspot home screen .
10. Set the Wi-Fi range.
Selecting the Extended radio button expands the range of the mobile hotspot. This
setting uses more battery power than the Standard setting.
11. Specify advanced connection settings:

• RTS Threshold. The smallest packet size (in bytes) used by the Request to
Send/Clear to Send handshaking protocol.
Best practice is to use a value of 2347. If you are experiencing inconsistent data
flow, you can make minor changes to this value to try to alleviate the problem.
• Fragmentation Threshold. The largest allowable size (in bytes) for a packet.
If a packet is larger than the threshold, it is sent in multiple packets, which can
affect network performance. Keep this value as large as possible (up to 2346).

A message displays to tell you that changing the Wi-Fi info will temporarily cause
connectivity loss.
13. Click the OK button.


Turn Guest Wi-Fi On and Off From the Mobile Hotspot Web
Page
Guest Wi-Fi lets temporary visitors access your Wi-Fi mobile hotspot without having to
share your main Wi-Fi password. Guest Wi-Fi uses the same band (2.4 GHz or 5 GHz)
as your main Wi-Fi.
To enable guest Wi-Fi from the mobile hotspot web page:
web browser.


5. Click the Guest Wi-Fi Edit button.
6. Click the Guest Wi-Fi button.


Wi-Fi connections.

Manage Wi-Fi Security

Note: When you change the Wi-Fi settings, the mobile hotspot resets. Any devices
connected to the mobile hotspot are disconnected when the mobile hotspot resets.
Change Wi-Fi Network Names and Passwords From the

Mobile Hotspot Web Page
The main and guest Wi-Fi network names identify your Wi-Fi networks and are visible
to other Wi-Fi-enabled devices.

The procedure to change the main and guest Wi-Fi network names and passwords is
the same. The following settings differ:
• Main Wi-Fi. For added security, you can prevent the main Wi-Fi network name and
password from displaying on the mobile hotspot’s home screen.
• Guest Wi-Fi. For added security, you can specify that the guest Wi-Fi password
changes each time you enable guest Wi-Fi.
To change network names and passwords from the mobile hotspot web page:
web browser.


5. Click the Edit button for the main Wi-Fi or for the guest Wi-Fi network.
6. Change the Wi-Fi Name and Wi-Fi Password fields as desired.

7. To create a new guest password each time you power on the mobile hotspot, select
the Generate Passphrase check box.

Wi-Fi connections.

All devices that were connected must reconnect with the new name and password.
Change Wi-Fi Encryption Settings

For information about Wi-Fi security, see Security Credentials on page 14.
To change the type of security used for main and secondary or guest Wi-Fi:
web browser.


5. Click the Edit button for the main Wi-Fi or for the guest Wi-Fi network.

6. In the Encryption menu for main Wi-Fi or guest Wi-Fi, select a security option:
• WPA2 Personal AES. Strong security supported by newer Wi-Fi devices, the
default.
• WPA/WPA2. Strong security supported by most Wi-Fi devices. Use WPA2
Personal AES whenever possible.
• None. Anyone can access your Wi-Fi network without a password and you are
responsible for charges incurred. Best practice is not to select this option.

Wi-Fi connections.
9. Reconnect your Wi-Fi devices, if necessary, using the new Wi-Fi credentials.

3
Manage Security
For information about Wi-Fi security settings, see Manage Wi-Fi Security on page 32.
The chapter covers the following topics:
• Change the Mobile Hotspot Web Page Login Settings
• Content Filter Levels
• View, Block, or Unblock Connected Devices
• Activate SIM Security
• Enable Port Forwarding
• Enable Port Filtering
37
Change the Mobile Hotspot Web Page Login

Settings
You can change the host name for the mobile hotspot web page. You can also change
the password to access the mobile hotspot web page.
To change the login settings for the mobile hotspot web page:
web browser.

4. Select Settings > General > Device.
Manage Security 38 User Manual

5. In the Admin login field, change the password used to log in as an administrator.
Best practice is to set a more secure password.
Enter a minimum of 4 characters and a maximum of 31 characters.

Content Filter Levels

You can set up content filtering levels on the mobile hotspot with a free OpenDNS
account. Content filters provide parental controls and phishing protection.
Set Up Content Filtering

To enable content filtering, you must log in to the mobile hotspot web page and be
connected to the Internet.
Note: Content filtering is powered by OpenDNS. A network connection is required to

set up or change content filtering.
To enable content filtering:

web browser.

4. Select Security > Content Filters.

The Content Filters page displays.
5. Select the Content Filters button.

6. If you do not have an OpenDNS account, do the following:

a. Click the Sign Up link.
b. Complete the fields to create your OpenDNS account.

c. Click the Sign Up button.
7. If you already have an OpenDNS account, enter the user name and password.
8. When prompted, select a Filter Level radio button.

Block Access to Websites

You can use website filters to block access to websites that you specify. You can also
allow unrestricted access on specific computers and devices.
To block access to a website:
web browser.

4. Select Security > Content Filters > Website Filters.
5. Select the Block List - block access to list of sites radio button.
The page adjusts.
6. Enter the website in the Site Name field and click the + button.
7. To allow unrestricted access on specific computers or devices, complete the Name
and MAC Address fields and click the + button.
Allow Access to Websites

You can use website filters to set up a list of websites that can be accessed through the
mobile hotspot broadband Internet connection. You can also allow unrestricted access
to specific computers and devices.

To set up website filters:

web browser.

4. Select Security > Content Filters > Website Filters.
5. Select the Allow List - only allow access to specified sites radio button.
The page adjusts.
6. Enter the website in the Site Name field and click the + button.
7. To allow unrestricted access on specific computers or devices, complete the Name
and MAC Address fields and click the + button.
Your settings arse saved.
View, Block, or Unblock Connected Devices

You can block specific devices from connecting to the mobile hotspot.

View Connected Devices From the Mobile Hotspot Web

Page
To view the connected devices from the mobile hotspot web page:
web browser.

The Connected Devices section of the page displays a list of devices connected to
your network. If you notice a Wi-Fi device that you do not recognize, you can block
that device from connecting to your Wi-Fi network.

Block a Device From the Mobile Hotspot Web Page

To block device access:
web browser.

A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on
the home page.
5. Click the device name.

The device details display.
6. Click the Block Device button.

7. When prompted, click the Block Device button again.
The device is blocked from your network.

Unblock a Device From the Mobile Hotspot Web Page

To unblock a device from the mobile hotspot web page:
web browser.

A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays in
the right column of the page.
4. Select Security > Access Control.

The MAC Filter page displays.
5. From the MAC Filter Mode menu, select Black list - Block all in list.
The list of blocked devices displays.
6. Click the x button next to the device.

The device can access your network.
View a List of Blocked Devices From the Mobile Hotspot

Web Page
To view a list of blocked devices from the mobile hotspot web page:
web browser.

4. To view a list of connected devices, select Wi-Fi > Connect.

5. Select Security > Access Controls.

The Access Control page displays.
6. From the MAC Filter Mode menu, select Block list.

The list of blocked devices displays.
Activate SIM Security

You can create another level of security by establishing a PIN that you must enter before
you can manage the network connection or view SMS messages.
To activate SIM security:
web browser.
2. Enter http://mywebui.net/ or http://192.168.1.1/.

4. Select Settings > Network > SIM Security.

The SIM Security page displays.
5. Click the Activate button.

6. Enter your PIN and click the Save button.
If you enter an incorrect PIN three times, the SIM is blocked. If the SIM is blocked,
contact your network service provider to receive a PUK number to unblock the SIM.
Enable Port Forwarding

If your computer is hosting a server, you can enable port forwarding so that other users
can access the server. With port forwarding, incoming traffic is forwarded to specific
ports and devices on your network using their local IP addresses.
Note: Port forwarding creates a security risk. When not required, leave port forwarding
disabled.

To enable port forwarding:

web browser.

4. Select Settings > Router > Port Forwarding.
5. Select the Enable radio button.

The page adjusts.
6. Enter the following port forwarding information:

• Label. Enter a descriptive name.
• IP. Enter the IP address of a connected device.
• Port. Enter the port number that the application uses.
• Protocol. If you are unsure, select TCP.


Enable Port Filtering

You can select which applications (for example, HTTP, FTP, email servers) can access
the Internet. Used with other security measures such as a firewall, port filtering can
enhance network security.
To enable port filtering:
web browser.

4. Select Settings > Router > Port Filtering.
5. From the Port Filtering list, select one of the following:

• Block List. Specific applications and services are not allowed to access the Internet
(block list).
• Allow List. Only specific applications and services are allowed to access the
Internet (allow list).
Only one list at a time can be active, either a block list or an allow list.
6. Identify the ports to filter.

Enter a meaningful label that describes the application or service.
7. Enter the port being used.
8. Enter the communication protocol being used.

4
Maintain Your Mobile Hotspot
The chapter covers the following topics:

• Extend Battery Life
• View Details About Your Mobile Hotspot
• Back Up and Restore Mobile Hotspot Settings
• Configure Mobile Broadband
• Enable DMZ
• Set LAN Options
• Update Mobile Hotspot Software and Firmware
49
Extend Battery Life

The mobile hotspot, by default, is configured to optimize battery life. The following
factors affect battery life:
• Screen brightness.
• Standby time.
• Data throughput.
• Mobile broadband signal strength (the better the signal, the longer the battery life).
• Wi-Fi range.
• Dual-band Wi-Fi (when all of your devices support 5 GHz Wi-Fi, dual-band Wi-Fi
allows faster downloads but uses more power).
• Guest Wi-Fi, when enabled, uses more power.
To extend the battery life, use any of the following methods:
• Adjust Wi-Fi settings.

• Adjust display settings.
• Use tethered USB.
Adjust Wi-Fi Settings to Optimize Battery Life

If the devices that you are connecting to your Wi-Fi network are always close to your
mobile hotspot, shorten the Wi-Fi range. Set the standby timer to a shorter period to
minimize the wait time when no devices are connected to either Wi-Fi network before
going into standby mode (the Wi-Fi radios turn off).
Note: When you change the Wi-Fi settings, any devices connected to the mobile hotspot
are disconnected and might need to be reconnected.
You can set the following Wi-Fi options to optimize battery life:
• Adjust the display settings. See Adjust Display Settings to Increase Battery Life on
page 51.
• Set the Wi-Fi range to Standard, not Extended, and set the Wi-Fi standby to 5 minutes.
Maintain Your Mobile Hotspot 50 User Manual

Adjust Display Settings to Increase Battery Life

Dim the screen to reduce the LCD screen’s brightness level. Set the screen time-out to
a shorter period to reduce the amount of time the mobile hotspot waits without the
power button being pressed before the screen turns blank.
To adjust display settings to increase battery life from the mobile hotspot web
page:
web browser.

4. Select Settings > General > Device.

The device settings page opens.
5. Adjust any of these settings:
• Display Brightness . From the menu, select the display brightness level.
• Display Timeout . From the menu, select a shorter time period.

View Details About Your Mobile Hotspot

You can view details about your device such as the model number, software version,
and IMEI (International Mobile Station Equipment Identity).
To view details about your device from the mobile hotspot web page:
web browser.

4. Select Settings > About.
Back Up and Restore Mobile Hotspot

Settings
You can back up and restore mobile hotspot settings. Backing up and restoring are
useful if you use more than one device and you want the same settings on all of your

devices. You can also save your settings before resetting to factory defaults or changing
the settings.
Back Up Mobile Hotspot Settings Using the Web Page

To back up mobile hotspot settings using the web page:
web browser.
4. Select Settings > General > Software and Reset.

By default, the file (export.cfg) is saved to your Downloads folder.

Restore Mobile Hotspot Settings Using the Web Page

To restore mobile hotspot settings:
web browser.
5. Click the Choose File button.

6. Navigate to the location where the export.cfg file is stored and select it.
By default, mobile hotspot setting files are saved to your Downloads folder.
7. Click the Import button.
Your mobile hotspot is restored with the imported file settings.
Restore Mobile Hotspot Settings Using the LCD Display

Start with the mobile hotspot turned on.

To restore mobile hotspot settings directly from the mobile hotspot:

1. Press and hold the power button for at least 15 seconds.
The mobile hotspot enters factory reset mode and first displays the message,
"Shutting down," followed by the message "Continue holding Power button to reset
all settings to factory default," and then "Resetting Device. Please do not power off."
Note: If you release the power button too soon, the mobile hotspot turns off instead
of resetting.
Configure Mobile Broadband

You can configure mobile broadband settings to view WAN details such as the active
network, connection status, and signal strength. You can also adjust these settings to
establish which users and applications can access your network.
Enable IP Pass-Through Mode

To turn off the mobile hotspot router functionality and assign the network IP address
directly to the attached device, enable IP pass-through.
If you make this change, the attached device restarts using a different driver
configuration.
WARNING: If you enable this feature, Wi-Fi is disabled and you must use a USB cable
to tether the device.
Note: This feature is available to Windows computer users. If you are a Mac user, do
not enable this option because you will be unable to access your device.
To enable IP pass-through mode:

web browser.

4. Select Settings > Router > Basic.
5. In the LAN section, select the IP Passthrough Mode Enabled radio button.
Enable VPN Pass-Through

To connect to a corporate network using VPN, you must first enable VPN connections
(pass-through).
To enable VPN pass-through:
web browser.
2. Enter http://mywebui.net/or http://192.168.1.1.

5. In the LAN section, select the VPN Passthrough On radio button.

Configure APN Details

Your mobile hotspot comes preconfigured with the access point name (APN) for your
network service provider.
The mobile hotspot checks the APN to determine the type of network connection to
establish.
Add an APN for Another Network You can configure the mobile hotspot to add
an APN for another network.
To add an APN for another network:
web browser.

4. Select Settings > Mobile Broadband > APN.

The APN screen displays.
5. Click the Add button.
6. Enter the name and password, if they are required for the network.
7. Select the network authentication mode:
• None
• PAP
• CHAP
• PAP or CHAP
8. Change the PDP (data protocol), if necessary:

• IPV4
• IPV6
• IPV4V6
9. Change the PDP roaming protocol, if necessary:

• None
• IPV4
• IPV6
• IPV4V6

Note: PDP roaming protocol is the IP protocol used while you are roaming (for
example when you are traveling and the roaming network does not support IPv6).

The entry is added to the table.
Select an APN to Use You can select a specific APN to use with the mobile hotspot.
To select an APN:
web browser.
5. Select the Active radio button next to the APN entry.

The APN is selected.
Remove an APN Entry You can remove an existing APN from the APN setup.
To remove an APN:
web browser.
2. Enter http://mywebui.net/or http://192.168.1.1.

5. Click the Delete button.

The APN is removed.
Enable DMZ
In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall
in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer
of protection for the rest of the network, and sending all incoming data to a particular
IP address.
To enable the DMZ and designate a computer to screen incoming traffic:
web browser.

The Router Basic page displays.
5. Scroll down to display the DMZ section.

6. Select the DMZ Enabled On radio button.

7. In the DMZ Address field, enter the IP address of the computer to which you want
all data sent.
If the mobile hotspot is tethered using a USB cable, this address is 192.168.1.4. If
the mobile hotspot is connected using Wi-Fi, the first Wi-Fi client’s IP address is
usually 192.168.1.74.
Set LAN Options

To set the mobile hotspot’s LAN options:
web browser.

5. In the LAN section, enter the appropriate details.

If the DHCP server is enabled, it automatically assigns an IP address to each device
on the network and manages its configuration information.
The DNS mode setting specifies how the DNS servers are obtained. If you select the
Auto radio button, the servers use the DNS relay specified by the Internet provider.

Update Mobile Hotspot Software and

Firmware
The mobile hotspot automatically checks for new software or firmware updates once a
week. If an update becomes available, the mobile hotspot displays an alert. You can
also check for updates manually without receiving an alert.

Update in Response to an Alert

To update the mobile hotspot software or firmware in response to an alert:
1. To wake the device, press the Power button.
The home screen displays.
2. Press and release the Power button until the Update Available alert displays.
3. Press and hold the Power button.

The update process starts.
When the the download completes, the alert changes to Software Update.
4. Press and hold the Power button until the upgrade process starts.
After the update install completes, the mobile hotspot reboots.
Update Software Downloaded Over the Air From the Mobile

Hotspot Web Page
You can update the software on your mobile hotspot by downloading the software over
the air as part of the update.
To update software from the mobile hotspot web page:
web browser.

5. If the Check for update button displays, click it to see if a new update is available.
6. If an update is available, click the Start Download button.
The update downloads.
7. Click the Update now button to install the update.
After the update install completes, the mobile hotspot reboots.

5
Frequently Asked Questions
This chapter provides answers to possible questions about your mobile hotspot:
• Questions About Connecting and Disconnecting Devices and Accessing the Internet
• Questions About the Mobile Hotspot Web Page
• General Questions
65
Questions About Connecting and

Disconnecting Devices and Accessing the
Internet
Review these topics for answers to questions about connecting and disconnecting
devices and accessing the Internet.
What do I do if I can’t connect a device to the mobile

hotspot?
If you are experiencing problems connecting to the mobile hotspot, try the following
suggestions:
• Turn off your mobile hotspot and take the battery out, wait 10 seconds, put the
battery back in, and turn your mobile hotspot on.
• Restart your computer.
• Turn off or temporarily disable any security programs or firewalls.
• If possible, try using another computer or Wi-Fi device to connect to your mobile
hotspot. If you can, then the problem is with the device that cannot connect, not the
mobile hotspot.
What do I do if I can’t access the Internet?

If you are connected to the mobile hotspot but cannot connect to the Internet, try the
following suggestions:
• Check the display status on the mobile hotspot’s LCD screen.

• Make sure that network coverage is available in your area.
• Make sure that your micro SIM card is active and enabled with data services.
• Wait one to two minutes for the mobile hotspot to initialize.
• Confirm that your account is activated and that no other Internet connections are
active.
• Switch your mobile hotspot off and on and restart your computer or Wi-Fi device.
Frequently Asked Questions 66 User Manual

How do I disconnect from the mobile broadband network?

Turning off domestic data and international roaming disconnects your mobile hotspot
from the mobile broadband network. For more information, see Turn Domestic Data
On and Off From the Mobile Hotspot Web Page on page 22.
How do I find out how many devices are connected to my

mobile hotspot’s Wi-Fi networks?
The number next to the Wi-Fi button on the mobile hotspot’s LCD home screen is the
number of users (or devices) connected to your Wi-Fi network. On the mobile hotspot
web page, log in and on the home page click the Connected devices button to see
the number of connected devices.
What do I do if the No Signal icon displays?

If the No Signal icon ( ) displays, make sure that you are in your network service
provider’s coverage area.
Why can’t my device access the mobile hotspot web page

when connected to a VPN?
If you are using your mobile hotspot while connected to a VPN, you might not be able
to access the mobile hotspot web page using http://mywebui.net/.
To directly access the mobile hotspot web page hosted on the device, enter the address
http://192.168.1.1 in your browser.
Why can’t my mobile hotspot connect to a computer

running Windows Vista?
A known issue exists whereby computers running Microsoft Windows Vista cannot obtain
an IP address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233, or visit the Microsoft support website and
search for knowledge base article 928233.

What do I do if my mobile hotspot doesn’t connect to my

service provider’s network?
If your mobile hotspot does not connect to your service provider’s mobile broadband
network, try the following suggestions:
• Make sure that your micro SIM account is active. To check micro SIM status, contact
your wireless service provider.
• If you use a prepaid micro SIM card, make sure that the account balance is positive.
• If your mobile hotspot still does not connect, you might need to create or update
the default connection profile.
To check the default connection profile settings:

web browser.
3. Enter the mobile hotspot password.

5. Review ISP settings.
Questions About the Mobile Hotspot Web

Page
Review these topics for answers to questions about the mobile hotspot web page.

How do I go back to the mobile hotspot web page?

To view the mobile hotspot web page:
web browser.

What do I do if I forget my admin login password?

battery. The password is case-sensitive, and the mobile hotspot web page URL is
http://mywebui.net or http://192.168.1.1.
If you changed the admin login password and can’t remember the password that you
created, you must reset the mobile hotspot back to factory defaults. See Reset the
Mobile Hotspot on page 78.
General Questions
Review these topics for answers to general questions about the mobile hotspot.
Why isn’t my battery charging?

If you are in a low-coverage area, are transferring a lot of data, or left the mobile hotspot
in a hot location, the internal temperature of the mobile hotspot can rise above 45°C.
In these conditions, the battery cannot be charged due to safety limits with lithium-ion
battery technology.
Check to ensure that the USB cable and the AC wall charger are connected securely
and are working correctly.
If the device is left charging for over seven consecutive days, the device automatically
enters a battery longevity mode to enhance the life of the battery. During this state, the
device stops charging and allows the battery level to drop to and maintain at
approximately 75 percent. The next time the device is plugged into a charger, it resumes
charging.

Why is the Signal Strength indicator always low?

Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
Why is the download or upload speed slow?

Data transfer speed depends on signal strength and interfering radio sources like
electrical generators or other mobile hotspot Wi-Fi devices. Review the following
possibilities:
• Check your signal strength and network type (for example, LTE 4G is generally faster
than 3G).
• Check Wi-Fi interference by powering the mobile hotspot off and on to find a better
Wi-Fi channel.
• Change the Wi-Fi band from 2.4 GHz to 5 GHz.
The LCD screen is not lit. How do I know if the mobile

hotspot is still powered on?
The LCD screen dims to save energy. The LED continues to blink slowly to indicate that
the mobile hotspot is still powered on. To wake the mobile hotspot, press and quickly
release the Power button.
How do I find my computer’s IP address?

The steps for finding your computer’s IP address depend on the operating system. If
your device runs an operating system not listed here, see the appropriate operating
system documentation.
Find the IP address on a Windows 7, Windows Vista, or Windows XP
device
To find the IP address on a Windows 7, Windows Vista, or Windows XP device:
1. Open the command prompt window:
a. Select Start > Run.
b. Enter cmd or command and click the OK button.
2. At the command prompt, enter ipconfig and press Enter.

3. Write down the IP address for the entry that relates to the Wi-Fi network connection.
The IP address might be listed under IPv4 Address or something similar.

Find the IP address on a Windows 8 device

To find the IP address on a Windows 8 device:
1. In the Charms bar, click the Search button.
2. Select Command Prompt.
3. At the command prompt, enter ipconfig and press Enter.
4. Write down the IP address for the entry that relates to the Wi-Fi network connection.
The IP address might be listed under IPv4 Address or something similar.
Find the IP address on a Mac OS X device

To find the IP address on a Mac OS X device:
1. From the Apple menu, select System Preferences > Network.
2. Select the Wi-Fi adapter.
The IP address is displayed in the right pane.
Find the IP address on devices running other operating systems

To find the IP address on devices running other operating systems:
1. Refer to the user documentation for your operating system or computer.
How do I find a device’s MAC address?

You must know the MAC address for a device when you are doing the following:
• Assigning an IP address based on a MAC address (when using DHCP)

• Allowing or denying devices access to your Wi-Fi network (MAC filtering)
Tip: To display a list of connected devices, including the MAC address of each device,
go to the mobile hotspot web page and log in as an administrator. The connected
devices list appears on the left side of the home page. Click the device links to display
IP and MAC addresses.
The steps for finding a device’s MAC address depend on the operating system. If your
device runs an operating system not listed in the following procedures, see the
appropriate operating system documentation.
Find the MAC address on a Windows 7, Vista , or XP device

To find the MAC address on a Windows 7, Vista , or XP device:

1. Open the command prompt window:
a. Select Start > Run.
b. Enter cmd or command and click the OK button.
2. At the command prompt, enter ipconfig /all and press Enter.

3. Write down the physical address for the entry that relates to the Wi-Fi network
connection.
It appears as a series of numbers and letters. This is the MAC address of your Wi-Fi
adapter.
Find the MAC address on a Windows 8 device or newer

To find the MAC address on a Windows 8 device or newer:
1. In the Charms bar, click the Search button.
2. Select Command Prompt.
3. At the command prompt, enter ipconfig /all and press the Enter button.
4. Write down the physical address for the entry that relates to the Wi-Fi network
connection.
It appears as a series of numbers and letters. This is the MAC address of your wireless
adapter.
Find the MAC address on a Mac OS X device

To find the MAC address on a Mac OS X device:
1. From the Apple menu, select System Preferences > Network.
2. Select the Wi-Fi adapter that is connecting to the routing hardware.
3. Select Advanced.
4. Select Ethernet.
The Ethernet ID is displayed. This is the same as the MAC address.

What do I do if the Wi-Fi network name doesn’t appear in

the list of networks?
If you do not see the mobile hotspot’s Wi-Fi networks from your Wi-Fi-enabled device,
try these suggestions:
• Refresh the list of networks.

• If the LCD screen is dark, the Wi-Fi radio might be asleep. Press the Power button
to wake the mobile hotspot.
• Check the Wi-Fi band settings and consider using the 2.4 GHz band for increased
compatibility with client devices.

6
Troubleshooting
This chapter provides suggestions for troubleshooting problems that might arise when
you are using your mobile hotspot. The chapter covers the following topics:
• View Alerts
• Reset the Mobile Hotspot
74
View Alerts
Your mobile hotspot displays alerts to advise you of device status changes. See View
Messages From the Mobile Hotspot Web Page on page 20.
SIM Not Installed

Ensure that the micro SIM card is installed correctly. For information about replacing a
SIM, see Replace a SIM Card on page 12.
SIM Error — Check SIM

Ensure that your network service provider’s micro SIM card is inserted in the mobile
hotspot. If a problem still exists, contact customer service. The micro SIM card might
be damaged and need replacing.
SIM Locked
You can unlock the SIM.
To unlock the micro SIM card from the mobile hotspot web page:
1. Contact customer service for the PIN to unlock the micro SIM card.
web browser.

The default password is The default Admin Login is different for each AC797 device.
See the label under the battery. The password is case-sensitive.
5. Enter the micro SIM PIN when prompted.

Troubleshooting 75 User Manual

Temperature-Related Alerts
The mobile hotspot is designed to work over a wide temperature range. (For more
information, see Environmental Specifications on page 83.) The mobile hotspot shuts
down automatically if it goes out of the supported temperature range.
Move the device to an area where the temperature is more suitable and, if the mobile
hotspot is too warm, make sure that the area is well ventilated and air can circulate
around the device.
Note: The battery might not recharge if the mobile hotspot is outside the operating
temperature range.
Connection Alerts
Some connection alerts include instructions for resolving them. For other connection
alerts, including those in the following table, contact customer service for assistance.
Table 2. Connection alerts
Alert Description
8 Operator determined barring
25 LLC or SNDCP failure
26 Insufficient resources
27 Missing or unknown APN
28 Unknown PDP address or type
29 User authentication failed
30 Activation rejected by GGSN
32 Service Option not supported
33 Service Option not subscribed
34 Service Option temporarily out of order
36 Regular deactivation
37 QoS not accepted
38 Network failure
39 Reactivation required
40 Feature not supported

Table 2. Connection alerts (Continued)
41 Semantic error in the TFT operation
42 Syntactical error in the TFT operation
43 Unknown PDP context
44 PDP context without TFT already activated
45 Semantic errors in packet filters
46 Syntactical errors in packet filters
67 Connection error
81 Invalid transaction identifier value
95 Semantically incorrect message
96 Invalid mandatory information
97 Message type nonexistent or not implemented
98 Message type not compatible with the protocol

state
99 Information element non-existent or not

implemented
100 Conditional IE error
101 Message not compatible with the protocol state
111 Protocol error, unspecified
256 Invalid Connection ID
258 Invalid PRI NSAPI
259 Invalid Field
260 SNDCP Failure
261 RAB Setup Failure
262 No GPRS Context
263 PDP Establish Max Timeout
264 PDP Activate Max Timeout
265 PDP Modify Max Timeout
266 PDP Inactivate Max Timeout
267 PDP Lower layer Error

Table 2. Connection alerts (Continued)
268 PDP Duplicate
269 UE RAT Change
Reset the Mobile Hotspot

You can reset the mobile hotspot to the factory settings. This is useful if you forgot your
admin login password for the mobile hotspot web page.
If you reset the mobile hotspot, all of your customizations are lost. If you want to keep
them, save them before doing the reset and restore them afterward. See Back Up and
Restore Mobile Hotspot Settings on page 52.
Note: When you reset the mobile hotspot, any currently connected devices lose access
and must be reconnected after the mobile hotspot restarts.
Reset the Mobile Hotspot From the Mobile Hotspot

Start with the mobile hotspot turned on.
To reset the mobile hotspot directly from the mobile hotspot:
1. Press and hold the power button for at least 15 seconds.
The mobile hotspot enters factory reset mode and first displays the message,
"Shutting down," followed by the message "Continue holding Power button to reset
all settings to factory default," and then "Resetting Device. Please do not power off."
Note: If you release the power button too soon, the mobile hotspot turns off instead
of resetting.
Reset the Mobile Hotspot From the Mobile Hotspot Web

Page
To reset the mobile hotspot to its factory settings:
web browser.

5. Click the Reset button.

A message displays telling you that devices currently connected will lose Internet
access.
6. Click the OK button.

The mobile hotspot returns to its factory settings.

A
Specifications
This appendix covers the following topics:

• Battery Specifications
• Display Specifications
• Environmental Specifications
• Mechanical Specifications
• Mobile Band Specifications
• Package Contents
• Port Specifications
• Security Specifications
• WiFi Specifications
80
Battery Specifications
Battery specifications:
• Removable Li-ion battery

• Up to 11 hours of continuous usage
Note: 11+ hour battery life is achieved by the following heaviest case: stream
YouTube for 1 hour, followed by 30 minutes of idle time, and then repeat for over
11 hours.
Specifications 81 User Manual

Display Specifications
The mobile router includes an 1.77 in. LCD display.

Environmental Specifications
Table 3. Recommended operating and storage temperatures
Environment Temperature
Operating temperature 0°C to 35°C (32 F to 95°F)
Storage temperature –10°C to +60°C (14°F to 140°F)
Mechanical Specifications
Table 4. Physical dimensions
Parameter Dimension
Weight 78 g (2.75 oz) without

battery, 136 g (4.80 oz) with
battery
Length 110 mm (4.33 in.)
Width 68 mm (2.68 in.)
Thickness 15.4 mm (0.61 in.)
Mobile Band Specifications

Technology Band
LTE 1, 3, 7, 8, 20, 28, 38, 40
WCDMA 850, 900, 1900, 2100
Package Contents
Your mobile router package includes the following:
• AirCard 797S Mobile Hotspot
• Removable lithium ion battery

• AC charger
• USB cable
• Quick Start Guide
Port Specifications
The mobile router provides one micro-USB 2.0 port.
Security Specifications
Supported security features:
• Content filtering/Parental controls
• Guest WiFi
• WiFi security encryption
• WiFi Protected Setup (WPS)
• VPN pass-through
• NAT firewall
• Password protected administration UI

WiFi Specifications
WiFi support:
• WiFi 802.11ac, 2x2 MIMO
• Dual-Band 2.4/5 GHz, standalone or simultaneous
• Multiple SSID/Guest WiFi Support
• WPS (WiFi Protected Setup)

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User Manual

AirCard 797 Mobile Hotspot

Chapter 1 Get Started

Update Software Downloaded Over the Air From the Mobile

Set Up Your Mobile Hotspot

2. Ensure that the SIM card is seated securely.

4. Install the back cover.

Get Started 8 User Manual

6. Press the Power button to power on the mobile hotspot.

Meet Your Mobile Hotspot

Figure 1. Mobile hotspot buttons and connectors

The mobile hotspot comes with a micro USB charging cable.

Get Started 9 User Manual

Figure 2. Mobile Hotspot Charging Cable

Control Your Device Using the Power Button

Get Started 10 User Manual

• Blue, slow blink. The mobile hotspot is ready.

Connect to the Internet

Note: Your WiFi network name is different from this example.

Get Started 11 User Manual

Recharge the Battery

Replace a SIM Card

Get Started 12 User Manual

4. Insert the replacement SIM card.

5. Insert the battery.

6. Install the back cover.

Get Started 13 User Manual

Signal strength Battery

Figure 3. LCD screen display

This indicates the strength of the mobile broadband network

Connected to an LTE/LTE Advanced network.

Connected to a DC-HSPA+, HSPA+, or dual-carrier network.

Connected to an HSPA/HSDPA network.

Connected to a UMTS network.

This indicates the battery is charging.

This indicates the battery is fully charged.

This indicates there are unread alerts.

Get Started 14 User Manual

NETGEAR Mobile App for Smartphones and

Connect to the Mobile Hotspot With

Get Started 15 User Manual

To install drivers on computers running Windows:

If powered off, the mobile hotspot automatically powers on.

Customize the Mobile Hotspot Settings

3. Enter the administrator login password.

Get Started 16 User Manual

Get Started 17 User Manual

View New Messages From the Mobile

To view messages from the mobile hotspot display:

Use Your Mobile Hotspot 19 User Manual

View Messages From the Mobile Hotspot

3. Enter the administrator login password.

5. Click a message to read the full text.

Delete a Message From the Mobile Hotspot

3. Enter the administrator login password.

5. Select the message and click the Delete button.

Use Your Mobile Hotspot 20 User Manual

The message is deleted.