Backup Exec 12.5 Pricing and Licencing
Backup Exec 12.5 Pricing and Licencing
Backup Exec 12.5 Pricing and Licencing
Customer Pricing and Licensing Guide: Symantec Backup Exec 12.5 for Windows Servers
This document is intended to aid customers in obtaining pricing and licensing information on Symantec Backup Exec 12.5 for Windows Servers and is to serve primarily as a reference guide on the licensing and maintenance programs and options available. All pricing and SKUs should be obtained from a Symantec certified reseller.
Customer Pricing and Licensing Guide: Symantec Backup Exec 12.5 for Windows Servers
Contents Symantec Backup Exec 12.5 for Windows Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 at a glance: Whats new in 12.5? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Symantec Backup Exec landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Licensing agents and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Licensing Backup Exec 12.5 for Windows Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 available licensing programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Buying programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Entitlement/Migration path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 upgradesprevious versions and competitive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 License upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 software upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 end-of-life (eoL) updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 eoL mappings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Backup Exec deployment scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Backup exec and Microsoft Windows server or Microsoft Windows essential Business server (eBs). . . . . . . . . . . . . . . . . . 21 Backup exec and Microsoft Windows small Business server (standard or premium). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Backup exec and VMware infrastructure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Backup exec and Microsoft Hyper-V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Backup exec and a remote Linux media server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Backup exec and an ndMp nas device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Backup exec in a san environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Support and maintenance service offerings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 support agreement levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 enterprise support at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 no-charge support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 remote expert installation services (north america only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Professional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 consulting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 education services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Evaluations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Lookup tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Backup exec online sKu configurators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Backup exec software and hardware compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Product availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Backup exec 12.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Backup exec infrastructure Manager 12.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
upports file streams and compression S upports 2008 in SBS 2008 and EBS 2008 S upports Continuous Protection S upports Hyper-V and Microsoft Virtual Server S SS Snapshot based V ile/Folder GRT recovery from .VHD F ecovery of Sites, Sub-sites, Lists, Tasks, etc R upports SharePoint Services 3 and MOSS 2007 S ecovers SharePoint Security metadata R ackup Exec for Windows Servers compatible B ew! Integrated Management Console N
customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Disk or NAS Back up to disk, storage arrays, or network attached storage (NAS), or NDMP Filers for faster backups and recoveries. Back up to tape for longer-term data protection.
Tape drives or libraries Back up data to tape for long-term protection, disaster recovery, or archival purposes.
Designed for Windows Protecting business-critical data on servers as well as desktops and laptops, Symantec Backup Exec 12.5 for Windows Servers is designed to meet the needs of todays Windows based businesses. Symantec Backup Exec can protect a single server or department, or scale up to meet the needs of large, distributed organizations.
Virtual servers Protect business-critical data on multiple VMware and Microsoft virtual servers through virtual agents that provide data protection for unlimited guest machines per host environment and flexible file or image level recovery from a single backup.
Symantec Backup Exec Media Server (includes Symantec Backup Exec Continuous Server, Advanced Open File Option, and Intelligent Disaster Recovery Option)
Application servers (local or remote) Protect business-critical application and database servers such as Microsoft Exchange, Active Directory, SQL, SharePoint, Oracle, DB2, SAP, Lotus, or Enterprise Vault servers through high-performance agents that help ensure data is protected while improving application availability.
Desktop and laptops (local or remote) Protect the more than 60 percent of business-critical information outside the data center and not on corporate servers. Enable continuous data protection and let users restore their own workstation files without contacting IT.
File servers (local or remote) Protect Windows business-critical data on file servers with an Agent for Windows Systems, which includes continuous data protection, advanced open file protection, and an intelligent disaster recovery option.
Please refer to Licensing Agents and Options, on page 6, for a complete list of agents and options that protect business-critical information and improve overall management and performance.
customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Option/Agent NEW! Backup Exec 12.5 Agent for Microsoft Virtual Servers (AMVS)
Features single, comprehensive backup application for virtual systems and legacy physical systems complete Windows data protection for new Windows server 2008 Hyper-V systems and virtual systems running Windows server 2000, Windows server 2003, and Microsoft Virtual server 2005 sp1 environments one agent delivering affordable data protection to an unlimited number of Microsoft virtual systems per host comprehensive backup application for virtual systems and legacy physical systems through a single console supporting disk and tape storage environments Benefits performs backups of all online and offline guest virtual machines on a Hyper-V host system using Microsoft Volume shadow snapshot (Vss) technology, without installing an agent inside of guest virtual machines included granular recovery technology (grt) provides the ability to restore individual files and folders inside of guest virtual machine without restoring the entire guest virtual machine. (grt is available for Windows guest machines only; grt for Linux os guest machines is not currently available due to a Hyper-V limitation.) eliminates need for separate slow individual file-level backups of data inside of guest virtual machines. Backup exec grt requires only one backup job, saving space on vital disk and/or tape media and ensuring that each backup completes quickly. Flexible backup and recovery capabilities allow for backup to disk for fast recovery or backup to tape for long-term storage. Licensed per Hyper-V or MsVs host Whats included unlimited* deployment of agent for Windows systems (aWs) and unlimited* deployment of remote agent for Linux and UNIX Servers (RALUS) for restoring granular files to guest operating systems *these unlimited agents are restricted to use for that particular Hyper-V or MsVs hosts guest machine only. Note granular recovery of application data such as exchange emails, sharepoint objects, and active directory objects requires installation of the applicable application agent at time of backup. the application server will need to be backed up individually using traditional methods as well. For example, if there are three exchange server guest machines and two sQL guest machines, three exchange agents and two sQL agents will need to be purchased. to learn more about Symantec Backup Exec Agent for Microsoft Virtual Servers, please reference the following: olution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ S ms_virtual_servers_09-2008.en-us.pdf FAQ: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-other_resources_be_12_5_amvs_faq_102008.pdf
Option/Agent NEW! Backup Exec 12.5 Remote Media Agent for Linux Server (RMAL)
Features new storage flexibility for Linux servers running in a Backup exec for Windows server environment with direct attached storage it administrators can attach a storage device directly to a remote Linux server or deploy in a san environment for added flexibility and reduced bandwidth requirements for backup jobs on remote Linux servers. allows other remote servers to back up data to a remote Media agent for Linux server instead of back through the primary Windows media server. each remote Media agent for Linux servers includes a remote agent for Linux servers. and all media server job configurations can be centrally managed through the primary Windows media server console.
customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Benefits tape and disk devices used for backup can now be attached directly to Linux servers improved backup performance for oracle database that are hosted on Linux servers Licensed per Linux server deployed with direct attached storage intended as a backup target Whats included Remote Agent for Linux and UNIX Servers (RALUS), tape library simulator (unlimited single tape drive virtual library), ability to back up to direct attached disk or tape devices Note a Windows Backup exec media server is required for job configuration and management. Option/Agent Symantec Backup Exec Agent for Enterprise Vault Features easy-to-manage data protection for enterprise Vault archives recover individual partition files and indexes in seconds integrated backup, recovery. and archive solution for the enterprise Vault application Benefits Quick and simple backup and recovery of the enterprise Vault application without having to script operations manually presents a logical view of the enterprise Vault infrastructure within the backup and restore views in Backup exec Licensed per server participating in the enterprise Vault infrastructure Whats included agent for Windows systems (aWs)a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Note this agent cannot be used to perform any type of email recovery. the agent for enterprise Vaults purpose is to protect the enterprise Vault server environment (server configuration, vault, and database). to learn more about Symantec Backup Exec Agent for Enterprise Vault, please reference the following: Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ enterprise_vault_09-2008.en-us.pdf hite paper: https://www4.symantec.com/Vrt/offer?a_id=51832 W Option/Agent Symantec Backup Exec Agent for Windows Systems (AWS) Features optimizes data transfers for 32- and 64-bit remote Windows servers for faster backups by protecting open files on local or remote servers while in use automates server disaster recovery for local and remote tape-based environments to get the business quickly back on track with intelligent disaster recovery (idr) provides continuous disk-based protection, with point-in-time snapshots, while eliminating file server backup windows agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Benefits ability to protect files that are open and in use at the time of backup ability to create intelligent disaster recovery media for tape-based disaster recovery continuous protection when paired with a continuous protection server (cps) Licensed per any non-agent-protected resource (all application agents come with aWs built in)
customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Whats included remote agent for Windows servers (raWs), intelligent disaster recovery (idr), advanced open File (aoF), continuous protection agent (cpa) Note idr and aoF were included in aWs beginning with the release of Backup exec 12. Option/Agent Symantec Backup Exec Agent for Microsoft Exchange Server Features restoration of individual emails, folders, or mailboxes in seconds reduce backups and speed up recovery times with a one-pass backup that allows for granular recovery off-host options for high-performance, lower-impact backup and recovery of exchange support for continuous data protection (cdp) to meet strict recovery point objectives Benefits eliminates the need to run individual exchange mailbox backups eliminates the need to recover an entire exchange server in order to get a single email back Licensed per exchange server Whats included agent for Windows systems (aWs) (For the exchange server only) agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Note in a 2-node active/passive cluster server configuration, only the active node needs to be licensed. to learn more about Symantec Backup Exec Agent for Exchange, please reference the following: Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ active_directory_09-2008.en-us.pdf hite paper: https://www4.symantec.com/Vrt/offer?a_id=68359 W Option/Agent Symantec Backup Exec Agent for Active Directory Features single-pass backups for complete active directory or object-level recovery from single backup in minutes. supports Microsoft server 2008 active directory domain services objects Benefits restores individual active directory objects, user preferences, etc., without rebooting active directory domain controllers point-and-click restores Licensed per active directory domain controller Whats included agent for Windows systems (aWs) (For the domain controller only) agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Note in a 2-node active/passive cluster server configuration, only the active node needs to be licensed. to learn more about Symantec Backup Exec Agent for Active Directory, please reference the following: Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ active_directory_09-2008.en-us.pdf White paper: https://www4.symantec.com/Vrt/offer?a_id=68359
customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Option/Agent Enhanced! Symantec Backup Exec Agent for Microsoft SQL Server
Features Support for Microsoft SQL Server 2000, 2005, and 2008 (NEW!) single-pass backup allows for individual database or file group recovery supports Microsoft sQL server 2008 database compression and filestream technology point-in-time recovery Benefits eliminate the daily backup for sQL servers with continuous data protection Quickly restore data from local backup destination recover up-to-the-minute data changes Licensed per Microsoft sQL server Whats included agent for Windows systems (aWs) (for the sQL server only) agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Note in a 2-node active/passive cluster server configuration, only the active node needs to be licensed. to learn more about Symantec Backup Exec Agent for SQL, please reference the following: Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ active_directory_09-2008.en-us.pdf hite paper: https://www4.symantec.com/Vrt/offer?a_id=68359 W
Features reduce backups and speed up recovery times with a one pass backup that allows for granular recovery of sharepoint objects and documents New! Granular recovery of SharePoint sites, sub-sites, lists, and list items is now supported New! Granular recovery of SharePoint object security information New! Granular recovery of SharePoint documents includes all versions of the document to choose from Benefits granular recovery of individual sharepoint objects, site, and documents in seconds from a single-pass backup Fast, efficient data protection Flexible support for sharepoint server and sharepoint services Licensed per sharepoint server Whats included agent for Windows systems (aWs) agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Note a customer in a distributed sharepoint environment with the sharepoint database residing on a separate sQL server will need an additional aWs only for that sQL server. also, in a 2-node active/passive cluster server configuration, only the active node needs to be licensed. to learn more about Symantec Backup Exec Agent for SharePoint, please reference the following: Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ ms_sharepoint_09-2008.en-us.pdf hite paper: https://www4.symantec.com/Vrt/offer?a_id=68359 W
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Option/Agent Symantec Backup Exec Agent for Oracle on Windows or Linux Servers
Features integrates with oracle rMan technology for backup and recovery operations simple point-and-click choices in the backup job automatically generate rMan scripts Multistream support for increased performance supports both Windows and Linux platforms Benefits alleviates the burden of generating manual rMan scripts allows non-dBa backup personnel to easily perform oracle backup and recovery operations Licensed per oracle server Whats included One license of Agent for Windows Systems (AWS) OR Remote Agent for Linux and UNIX Servers (RALUS), subject to installed oracle host os agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Note there is a documented procedure that the customer must follow in order to prepare oracle to be protected. this is covered in detail in the system administrators guide. to learn more about Symantec Backup Exec Agent for Oracle, please reference the following: olution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ S ms_sharepoint_09-2008.en-us.pdf
Option/Agent Symantec Backup Exec Agent for Oracle RAC on Windows or Linux Servers
Features reduces the complexity associated with backup and recovery of an oracle rac environment by offering a single node view of the clustered rac environment integrates with oracle rMan technology for backup and recovery operations Multistream support for increased performance supports both Windows and Linux platforms Benefits alleviates the burden of generating manual rMan scripts allows non-dBa backup personnel to easily perform oracle backup and recovery operations of a rac environment regardless of where the oracle database resides in the rac cluster, backup administrators need only place a check in the rac node in Backup exec to configure backup selections Licensed per active oracle rac node Whats included One license of Agent for Windows Systems (AWS) OR Remote Agent for Linux and UNIX Servers (RALUS), subject to installed oracle host os agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Note there is a documented procedure that the customer must follow in order to prepare oracle to be protected. this is covered in detail in the system administrators guide. to learn more about Symantec Backup Exec Agent for Oracle RAC, please reference the following: olution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ S ms_sharepoint_09-2008.en-us.pdf
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Option/Agent Symantec Backup Exec Remote Agent for Linux or UNIX Servers (RALUS)
Features Scalable heterogeneous data protection for Linux and UNIX environments Protects the major versions of Linux and UNIX High-powered remote agent for fast, efficient backup and recovery Benefits RALUS efficiently protects remote Linux and UNIX resources to make sure that critical data is centrally backed up. raLus improves backup times through the use of agent accelerator technology Licensed Per Linux or UNIX server Whats included Remote Agent for Linux or UNIX Servers (RALUS) Note Backup exec 12.5 for Windows servers software compatibility list for supported platform os and version can be viewed at: www.backupexec.com/compatibility
Features scalable heterogeneous data protection for novell netWare environments supports novell-provided target service agents (tsas)protects groupWise, nds, nss volumes, and extended nss filesystem attributes, iFolder Benefits High-powered remote agent for fast, efficient backup and recovery of netWare servers provides protection for valuable email, file, and directory services on novell systems Licensed per netWare server Whats included remote agent for netWare servers (ranW) Note netWare open File protection (oFo) and netware intelligent disaster recovery (idr) are not included and must be purchased separately.
Features Backup and recovery of individual files, entire databases, or individual tablespaces in online or offline modes Supports SAP running on MAXDB and Oracle databases integration with rMan technology Benefits simplified sap backup with Backup exec ability to submit sap jobs via sap interfaces Licensed per sap server Whats included agent for Windows systems (aWs) agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Note in the event that a customer is running sap on a Ms sQL database, that customer should not purchase the sap r/3 for oracle agent, but instead an agent for sQL to back up the sap environment. in addition, a user running sap on a dB2 server should purchase an agent for dB2. Option/Agent Symantec Backup Exec Advanced Disk-Based Backup Option (ADBO) Features support for synthetic backups supports off-host backups Benefits simplifies the management and restore of critical data sets reduces the weekly backup window provides zero impact backups Licensed per Backup exec media server Whats included advanced disk-Based Backup option (adBo) license Note off-host backups require storage Foundation for Windows with Flashsnap or third-party hardware snapshot utilities. For more information on compatible snapshot utilities and a complete list of supported hardware, please view: www.backupexec.com/compatibility Option/Agent NEW! Backup Exec Infrastructure Management (BEIM*) powered by Altiris *BeiM is currently slated for release in Q109. Features environmental inventory environmental discovery software package management upgrade and deployment mechanisms Benefits inventory an entire Backup exec environment, including current and older versions of Backup exec, through an easyto-view graphical representation of the Backup exec environment. easily discover, locate, and manage new or unprotected server resources in a Backup exec environment followed with recommendations of the agents/options not currently licensed that may be applicable to a newly discovered and unprotected resource. Quickly define and deploy the current patch levels to Backup exec and Backup exec system recovery servers, applications, and databases across an environment. easily configure and manage the upgrade process from Backup exec v9.1 up to v12.5, plus deploy and configure Backup exec installation packages with the ability to set pre-made jobs. Licensed one license per Backup exec environment (local or distributed) Whats included Backup exec infrastructure Manager (BeiM) license Note Backup exec server, agent, and option licenses and version upgrade licenses are sold separately from BeiM. BeiM includes no Backup exec licenses. to learn more about Symantec Backup Exec Infrastructure Manager 12.5, please reference the following: Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ ms_sharepoint_09-2008.en-us.pdf
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Features scale and centrally manage multiple media servers through one console Load-balance jobs; supports bandwidth throttling and more while operations continue uninterrupted easily view and manage reporting of multiple media server environments Benefits simplified management of multiple media servers from a single point of control improved job resiliency through load balancing media servers Licensed one license allows an unlimited number of managed medias servers to be managed by a single central admin media server. License per number of central admin media servers neededfor example, if 2 central admin media servers are needed, then 2 caso licenses need to be purchased. Whats included central admin server option (caso) license Note if caso is managing more than 20 media servers, caso should be run on a server running a full version of sQL server. to learn more about Symantec Backup Exec Central Admin Server Option, please reference the following: olution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_option_ S caso_09-2008.en-us.pdf White paper: https://www4.symantec.com/Vrt/offer?a_id=68526
Features continuous online or off-line protection of user-specific data on desktops and laptops allows for file versioning compression and encryption of local end-user data Benefits protect mission-critical data on remote desktops and laptops quickly and efficiently centrally back up and recover desktop and laptop data through a single console continuously protect data, whether in the office or off the corporate network end user can easily search and restore lost or deleted files with Backup exec retrieve (end-user Web restore console) Licensed Licensed on a per-desktop/-laptop basis and sold in packs of 10 Whats included desktop and Laptop option (dLo) license to support 10 desktop/laptop machines Note Five free licenses included with each core Backup exec license. the dLo server and administration console are also included with every core Backup exec license.
Features provides support for additional drives in a multi-drive tape library scalable tape-based support Benefits allows customers to take full advantage of the hardware that they have purchased easily manage the target backup location to a specific drive
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Licensed per physical or virtual tape device in a library. the first library-based drive is included free; each subsequent librarybased tape drive after the first requires an additional Leo per drive. in a san with more than one shared library, the first drive of one library is free. a Leo is required for each subsequent drive. Whats included Library expansion option (Leo): one unit drive license to extend additional tape drive (after the first free drive) support in a tape library or autoloader Note a virtual tape library (VtL) will need to be licensed in the same manner as a physical tape library non-library stand-alone tape devices will never require a Leo. Option/Agent Symantec Backup Exec SAN Shared Storage Option (SSO) Features scalable storage area network (san) support for greater backup performance easily load-balance san job activities through any attached Backup exec media server using sso provides fast, efficient backup options for growing businesses Benefits allows customers to take full advantage of the san/iscsi hardware that they have purchased dynamically share a tape drive within a library with various Backup exec servers on a san prevents multiple media servers from trying to access and use a shared tape device at the same time Licensed per Backup exec media server that needs to access and share the san-based tape library/autoloader device Whats included shared storage option license Note Many administrators believe that because their data and library reside on a san, the backup traffic will travel across the san; however, this is not the case by default. in order to utilize the san for backup traffic, the server to be protected will need to be upgraded to a Backup exec media server with sso and will need to perform its own local backups. to learn more about Symantec Backup Exec Shared Storage Option, please reference the following: White paper: https://www4.symantec.com/Vrt/offer?a_id=68526 Option/Agent Symantec Backup Exec Agent for Lotus Domino Features now supports Lotus domino 8, including 64-bit support efficient, easy-to-manage data protection of the Lotus domino database and transaction logs Benefits customers now have the flexibility to protect 64-bit versions of Lotus domino with Backup exec Flexible restore features Licensed per Lotus domino server Whats included agent for Windows servers (aWs) agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Note 64-bit support is provided onLY on domino 8.0.1 and 8.0.2. also, we do not currently support Lotus domino running on dB2.
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Features complete database protection for iBM dB2 environments New! Support for DB2 versions 9.1 and 9.5 Benefits simplified job creation of dB2 resources easy backup and recovery of critical dB2 data Licensed per dB2 server Whats included agent for Windows servers (aWs) agent for Windows servers (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs) Note 64-bit support for domino 9.x is limited to Windows 2003 and Windows 2008 only.
Features Now supports Mac OS X 10.5.x environments scalable data protection for remote Mac servers and workstations Benefits allows Backup exec customers to protect Mac systems Licensed per Mac server or workstation Whats included remote agent for Macintosh servers (raMs) Note Supports Mac OS X on both PPC and Intel platforms; check SCL at www.backupexec.com/compatibility
Features supports the backup and restore of ndMp netapp (data ontap 7.0 or later), eMc celerra (with dart 5.5 or later), and iBM n-series storage configurations with tape devices attached protection for ndMp devices residing in remote locations including in storage area network (san) configurations automated ndMp filer data duplication to tape overall support for ndMp devices that greatly expands the number of disk targets that can be selected for disk-based data protection Benefits added flexibility reduced backup management greatly expanded ndMp device support over the previous versions of Backup exec Licensed per protected ndMp based nas device Whats included ndMp agent
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Note clustered nas devices require only a ndMp license for the active node in the cluster because both nas devices have the same data to protect on them. to check hardware compatibility for supported devices, please visit: www.backupexec.com/compatibility to learn more about Symantec Backup Exec NDMP Option, please reference the following: olution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_option_ S caso_09-2008.en-us.pdf
Licensing
every Backup exec purchase requires at least one media server license (server attached directly to storage devices), additional agents and options can be added based on the additional local or remote protected servers (file and application servers not directly attached to a storage device) running in the customers environment.
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Symantec Backup Exec 12.5 for Windows Servers (including new agents and options) Symantec Backup Exec 12.5 for Windows Small Business Servers
Buying programs
Buying Program Business Packs and Business Pack bundles Description This is a boxed product or license in a box, and orders are processed off the shelf. Business Packs are new licenses. Business Pack bundles are new licenses with 24x7 support or 8x5 support Upgrade licenses cannot be purchased in this format. his is a transaction-based pricing model and is suitable for small to medium companies that want right-toT deploy license rather than buying multiple boxes. Low minimum purchase requirement (a single Backup Exec license qualifies) Has a single pricing leveli.e., Band S for Backup Exec 12.5 this is the express Buying program for government entities. this is the express Buying program for educational institutions and charities. his is a relationship-based pricing model that is suitable for medium to large companies T here is a minimum purchase requirement of 6000 points. Point values are calculated based on MSRP of T each license ($5 = 1 point). his program has five different pricing bands (A to E); the band is determined by the accumulated point T value of each Backup exec sKu purchased in the last 2 years. o-terming of maintenance is available under this buying program. C these are based on 2- and 3-year contractual terms and conditions and are targeted towards large enterprises.
Entitlement/Migration path
Upgradesprevious versions and competitive
Buying Program Backup Exec maintenance customers Backup Exec 12 and all prior version non-maintenance customers Competitive upgrades Description customers with any edition of Backup exec who have a current maintenance/support contract can update all existing core product, agents and options covered by their maintenance contract, free of charge, to Backup exec 12.5 for Windows servers. Backup exec 12 or prior version customers without current maintenance contracts are required to purchase upgrade sKus (35% off Msrp) for all their existing core products, agents, and options to access Backup exec 12.5 for Windows servers. competitive product customers can also use upgrade to Backup exec 12.5 for Windows servers by purchasing the Backup exec upgrade sKus provided at a 35% discount off of Msrp.
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
License upgrades
With the release of Backup exec 12.5, existing customers will be able to upgrade previously installed Backup exec 11d and 12 versions and will be capable of reading and restoring data from any previous Backup exec for Windows servers or Backup exec for netWare except where end-of-life (eoL) decisions have been made.
Current Backup Exec Product Backup Exec media server license on maintenance Backup Exec 12 with current maintenance Backup Exec 11d with current maintenance Backup Exec 10.x with current maintenance Backup Exec 9.x with current maintenance Backup Exec agents and options license on maintenance Backup Exec 9.x, 10.x, 11d, 12 options with maintenance pgrade to Backup Exec 12.5 at no charge through Symantec U Fileconnect Backup exec 12 and lower license keys will not work in 12.5 ackup Exec 12.5 core license is backward compatible with Backup B exec 12 and 11d agents o migrate to 12.5, users running 10d and below will have to either T uninstall and then reinstall Backup exec, or upgrade to 11d and then upgrade again to 12.5. pgrade to Backup Exec 12.5 at no charge; Backup Exec 12 and U lower license keys will not work in 12.5. ackup Exec 12.5 core license is backward compatible with Backup B exec 12 and 11d agents. o migrate to 12.5, users running 10d and below will have to either T uninstall and then reinstall Backup exec, or upgrade to 11d and then upgrade again to 12.5. Backup Exec 12.5 Upgrade
Backup Exec SBS license on maintenance Backup Exec for Windows Small Business Server with maintenance Customers not on maintenance Any version of Backup Exec (Server, agents, and options) without maintenance purchase Backup exec 12.5 upgrades and save up to 35% off Msrp. upgrade to Backup exec 12.5 for Windows small Business server at no charge.
Software upgrades
Must install previous version and reinstall Or leverage BEIM for automatic upgrades from 9.1 to 12.5
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
EOL mappings
Below is a summary of the product(s) to which eoL products map for continued product support and data protection.
Backup Exec System Recovery Option Backup Exec System Recovery Option (discontinued october 6, 2008) Maps to Backup Exec System Recovery 8.5 Server Edition
note: if the customer is not under current maintenance, there is a promotion in place that allows an existing Besro customer to purchase Besr 8.5 server edition at a discounted price. Backup Exec for NetWare Servers Backup Exec 9.2 for NetWare Servers (discontinued november 3, 2008) Backup Exec NetWare 9.2, Open File Option with Client Access License Backup Exec NetWare 9.2, Intelligent Disaster Recovery Option Unlimited Clients Backup Exec NetWare 9.2, Library Expansion Option Backup Exec NetWare 9.2, Remote Agent (CAL) for Windows and NetWare Servers Backup Exec NetWare 9.2, Remote Agent (CAL) for Linux/UNIX Servers Backup Exec NetWare 9.2, SAN Shared Storage Option Backup Exec for Windows Version Backup exec 9.0 Backup exec 9.1 Backup exec 10.0 Backup exec 10d Backup exec 11d Backup exec 12 Release Type Major Major Major Minor Major Major Maps to one license each Backup Exec 12.5 for Windows Servers and Backup Exec 12.5 Remote Media Agent for Linux Backup Exec 12.5 Open File Option for NetWare no product neededfunctionality included in media server Backup Exec 12.5 Library Expansion Option one license each Backup Exec 12.5 AWS and Backup Exec 12.5 RANW Backup Exec 12.5 Remote Agent for Linux/UNIX Servers Backup Exec 12.5 SAN Shared Storage Option End of Availability no longer available no longer available november 6, 2007 november 6, 2007 February 18, 2009 october 6, 2009 End of Support Date december 1, 2005 January 18, 2007 May 6, 2009 May 6, 2009 august 18, 2010
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Backup Exec and Microsoft Windows Small Business Server (Standard or Premium)
Below is a summary of how to license Backup exec in a Windows small Business server (sBs) environment. all Backup exec 12.5 agents and options (except san shared storage option and central admin server option) are now supported by Backup exec 12.5 for Windows small Business server (standard and premium). specific Backup exec small Business server agents and options are no longer available.
Windows Small Business Server System Requirements Online backup of Exchange Online backup of SQL Open file protection Desktop/Laptop protection Basic system recovery Backup SQL on remote Windows servers via LAN vs. on SBS Premium Server Edition Needs more than one drive library Additional application and database agents to support remote servers Advanced disk-based system recovery Backup Exec 12.5 Agents and Options Backup exec agent for exchange (one license comes standard with each Backup exec sBs standard and premium server license) Backup exec agent for sQL (one license comes standard with each Backup exec sBs premium server license) Backup exec advanced open File option comes standard with each Backup exec sBs standard and premium server license Backup exec desktop and Laptop option comes standard with each Backup exec sBs standard and premium server license and supports up to 75 workstations intelligent disaster recovery option for tape-based system recovery comes standard with each Backup exec sBs standard and premium server license Backup exec agent for Windows systems (one license now comes standard with each Backup exec sBs premium server; license includes advanced open File option protection) Backup exec Library expansion option (one license is required per additional drive in a device. License for first drive is included in core product.) Backup exec for Windows small Business server now supports all the agents and options list above for Backup exec for Windows server except san shared storage option and central admin server option. Backup exec system recoverysmall Business server edition Backup exec system recoverydesktop edition
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
symantec recommends the following two support offerings: Essential Supportprovides 24x7x365 access to support. Because problems with backups often happen in the middle of the night, we recommend essential support as a minimum. essential support also includes free product upgrades for the life of maintenance. Business Critical Services (BCS) Advanced Accessa new support offering developed for larger organizations that are highly focused on minimizing downtime. it provides the highest level of support expertise and responsiveness with the following features: 24x7 direct access to advanced-level support engineers in english priority call queuing Bcs initial response, service restoration, and solution delivery goals access to Bcs/platinum secure premium Web site for security products six designated contacts per product family
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
No-charge support
all customers are eligible to receive the following support at no charge: LiveUpdate will update the Backup Exec software with all relevant information, such as hot fixes, service packs, and updates. Technical support information will continue to be available from: www.symantec.com/business/support/index.jsp Technical forums can be accessed via: http://forums.symantec.com/discussions/category.jspa?categoryid=13
Basic services
Basic Remote Expert Installation Service for Backup Exec Windows Media Server (one server) Basic Remote Expert Installation Service for Backup Exec Standard Small Business Server (one server) Basic Remote Expert Installation Service for Backup Exec Premium Small Business Server (one server)
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Extended services
Extended Remote Expert Installation Service for Backup Exec Remote Agent (one agent) Available for upgrades or new installs for Backup Exec 12.5 requires purchase of reis for media server requires a symantec maintenance agreement
Professional services
For small and medium businesses, symantec delivers a range of services that help symantec Backup for Windows customers install and upgrade quickly, train employees to leverage advanced functionality, and maximize uptime with the right support plan. in addition to the services offered by symantec, additional service offerings are available from symantec partners.
Service Professional ServicesRemote Expert Installation Services (North America) Symantec Benefit hy install the software yourself? Let Symantec install it for you! W educes the risks typically associated with upgrades and implementations R educes the softwares time to benefit R lexible, cost-effective knowledge transfer F est practice usage B nrivaled product training expertise U lexible, cost-effective knowledge transfer F mproves the business value of IT I aximizes availability24x7 support M lexible, cost-effective knowledge transfer F ree product updates and version releases F ndustry-recognized support expertise I
Consulting services
pre-packaged systems recovery services (Backup exec 12.5 for Windows servers service and Backup for Windows servers assessment, design, and implementation services) provide a fast and effective way to acquire knowledge transfer, implement, install, and configure Backup exec 12.5. available key features include: Analysis of intended use cases and the current server recovery environment Installation and configuration proof of concept in a lab environment
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Review of best practices for system protection and recovery, agent deployment, and operational management Demonstration of features within Backup Exec Assessment of existing customer disaster recovery policies and procedures Advice on the development of disaster recovery policies, procedures, and documents Creation of a scalable design that optimizes the backup and recovery of business-critical systems Installation and configuration of the Backup Exec solution in a production environment Installation and configuration of Backup Exec Documentation of policies, procedures, and Backup Exec the following Backup exec services provide a standard or pre-defined statement of work to facilitate ordering and contract negotiations.
Services QuickStart for Backup Exec for Windows Servers Service Symantec Benefit three days of onsite consultation include: re-installation planning and assessmenta pre-engagement interview to understand the customers P requirements and environment roduct installationinstallation and configuration of the customers licensed Backup Exec P product(s) in a lab environment onfiguration and tuningconsulting on methods for Windows system protection and recovery in C the customers lab environment nowledge transfer: onsite demonstration of and introduction to Backup Exec capabilities for K Windows data recovery, including: Backup job configuration caso management / configurations granular recovery desktop and laptop protection remote server recovery agent deployment and operational management re-installation planning and assessment of the customers storage environment, including storage P research, a storage threats and vulnerabilities audit, and a storage tolerance to downtime analysis nalysis and development of a Backup Exec environment solution A evelopment of a scalable design architecture for the Backup Exec System Recovery solution D nstallation and configuration of the Backup Exec solutions in a lab and production environment I nowledge transfer concerning, demonstration of, and consulting on best practices for remote system K protection and recovery architecture in the customers lab environment, including: reating, organizing, scheduling. and monitoring recovery points C ightsOut Restore capability to restore a server from a remote location L ecovery point storage options R anaging the recovery environment from behind the firewall M stablishing a secure imaging and archive environment E stablish a basic methodology for disk to disk to tape (D2D2T) archiving E ocument disaster recover policies and procedures for backup and recovery and for Backup Exec D configuration gent deployment and operational management A ile-/Folder-level backup and recovery options F
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customer pricing and Licensing guide: symantec Backup exec 12.5 for Windows servers
Education services
symantec education services is committed to the success of its new and existing customers who are using symantec Backup exec 12.5 for Windows servers. training on these products is available globally in a training format and price point that is right for both the customer and the customers business. Visit the Symantec Education Web site (www.symantec.com/business/training/product_training/detail.jsp?pkid=backupexec) for more information.
Evaluations
Full 60-day evaluation copies of Backup exec 12.5 can be downloaded directly from the symantec Web site at www.backupexec.com. the 60-day evaluation copies allow customers to try all agent and option functionality. in addition, with the introduction of Backup exec 12.5, all agents and options (except caso) can now be evaluated through the Backup exec console free for 60 days.
Lookup tools
Backup Exec online SKU configurators
to identify specific the Backup exec sKus needed per deployment, please visit: www.backupexec.com/configurator
Product availability
Below is a general availability and upgrade notification summary for symantec Backup exec 12.5:
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About Symantec symantec is a global leader in providing security, storage, and systems management solutions to help businesses and consumers secure and manage their information. Headquartered in cupertino, calif., symantec has operations in more than 40 countries. More information is available at: www.symantec.com.
For specific country offices and contact numbers, please visit our Web site. For product information in the u.s., call toll-free 1 (800) 745 6054.
symantec corporation World Headquarters 20330 stevens creek Boulevard cupertino, ca 95014 usa +1 (408) 517 8000 1 (800) 721 3934 www.symantec.com
copyright 2009 symantec corporation. all rights reserved. symantec, the symantec logo, Backup exec, and Backup exec system recovery are trademarks or registered trademarks of symantec corporation or its affiliates in the united states and other countries. Microsoft and Windows are u.s. registered trademarks of Microsoft corporation. Linux is the registered trademark of Linus torvalds. other names may be trademarks of their respective owners. 01/09 20009754