Narrative Nila
Narrative Nila
Narrative Nila
Presented to:
ARJAY F. ORTIZ
DIRECTOR
INDUSTRIAL LINKAGE & COORDINATION OFFICE
Presented by:
TRICIA JOYCE A. MANALILI
CLARIZA MAE A. TURALBA
May 2023
Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
College of Management and Business Technology
Cabanatuan City
APPROVAL SHEET
U QUEZON located at Tomas Joson Avenue, Barangay II, Quezon Nueva Ecija prep
ared and submitted by Tricia Joyce A. Manalili and Clariza Mae A. Turalba in partial
fulfillment of the requirements for the degree of Bachelor of Science in Business Adminis
Accepted and approved if partial fulfillment of the requirements for the degree of
Recommended by:
OJT Adviser
Sumacab Campus
Noted by:
CMBT- BA Coordinator
ILCO Director
CMBT Dean
Date of Approval
ii
ACKNOWLEDGEMENT
With deepest gratitude and appreciation, I humbly give thanks to the people who
To my dearest parents, for their unending love and support, for providing all my n
eeds financially and morally, for their patience and understanding during my tiring days.
This achievement are for you both. Thank you for your support, trust, love and care for m
To my siblings and loved ones who serve as an inspiration to me, who keep on en
couraging me to always make the best out of everything and for being proud and ever sup
And especially to my OJT Adviser Sir Arjay F. Ortiz who shared and continuously sharin
g their knowledge with students like me and keep on molding me into a better person.
ezon especially to Ma’am Emma D. Cinense, thank you for the guidance, understanding a
nd the advises that you are given to me during my training. Thank you so much for believ
ing me and believing that can. I am very grateful for having you as part of my On-the-Job
Training.
And lasty, to the one above all to our Almighty God, thank you for the guidance,
strength, power of mind, protection and skills and for giving me a blessed and healthy life.
All of these, I offer to you. Most of all thank you for your words that keeps reminding on
Trainee
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ACKNOWLEDGEMENT
With deepest gratitude and appreciation, allow me to thanks God first and people be
hind this who do with all they can, help me in making my On-The-Job Training possible
one.
I would like to thanks to my parents and Family for their infinite support, guidance
and for giving all my needs morally and financially through my practicum.
To the institution where I am studying Nueva Ecija University of Science and Techn
ur Dean and to Dr. Feliciana P. Jacoba our University President my warmest thanks to yo
To all my professors who sharing their knowledge and to my co- trainee for helping
To all people behind me, My success could be possible and turn in to reality without
Trainee
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DEDICATION
Narrative Report to my
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TABLE OF CONTENTS
Page
Title Page i
Approval Sheets ii
Acknowledgement iii
Dedication v
RODUCTION
16
vi
3.2 Problems Encountered 20
IV. APPENDICES
4.3 Evaluation
4.4 Documentation/Pictorials
vii
INTRODUCTION
d orient students about the work and their future career. It is a type of skill development
where an employee gets practical experience while learning the job. One way to expose st
udents to different work settings is through On-The-Job training. This method gives stude
nts the opportunity to apply the ideas and knowledge they have acquired in the classroom
through experience. Students benefit from acquiring relevant knowledge and skills by app
OJT is very important because it helps students learn about their chosen careers
as well as the realities of the workplace. Students will become familiar with and hone in o
n real-world work related to the course they are studying. It also allows those with no exp
erience to work while studying. The trainee can apply what he has learned in school and l
earn more about his chosen field through On-The-Job training. It helps in developing the
skills of the trainee. Naturally, a student can do the tasks successfully when he has enoug
h skills. With this practice, one can be more professional when interacting with others. Af
ter training, the trainee will be able to handle situations well and will know how to interac
t well with his colleagues. He will also be able to work well with everyone and have good
teamwork. OJT also enhances the critical thinking skills and discipline of the student und
ertaking his training in a company. His ability to make sound decisions and evaluate relev
Future professionals are better prepared for their future careers by receiving pro
per on-the-job training. Even the smallest of the lessons learned by students throughout th
eir on-the-job training can be used while they are already working. Students will receive s
ocial and academic training. They won't have any issues with how they work or interact
with people in the future. Additionally, it offers the trainee the opportunity to become wel
l-rounded in his chosen field, gain experience, and learn the skills required for the industr
y of his interest. One can see how the project is done right by working with experienced p
eople.
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In addition to providing the student with work experience, on-the-job training gi
ves them the opportunity to meet people in high and low positions within the organization
and become familiar with actual experts. It will be possible for the trainee to adapt to the
attitudes and personalities of others. Putting in the work and dedicating yourself to on-th
e-job training is a must. An apprentice should take OJT seriously, as it can be a useful ins
trument for preparing for the next stage of one's professional life. If they make the big tra
nsition from being students to career professionals at some point, this can be a source of r
ecommendations.
I, a student of Nueva Ecija University of Science and Technology, under the co
t, was required to undergo the said program. It takes 540 hours to complete this training a
t the Local Government Unit (LGU) in Quezon. This narrative report was created in parti
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OBJECTIVE OF ON–THE–JOB–TRAINING
vironment’s requirements.
ative function.
To help students to gain an understanding and appreciation of the role, duties and
To enable the OJT student to obtain information which can be used as basis for m
udy.
To provide the OJT students the opportunity to integrate theory and practice in his
To develop the students technical skills in various program areas, to increase his/h
To expand the knowledge and skills from the experience on the job.
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NEUST HISTORY
The Nueva Ecija University of Science and Technology (NEUST) started on June,
1908 as a vocational course at the Wight Institute in San Isidro, Nueva Ecija where young
Filipinos were trained in woodworking and basic telegraphy. Said vocational course laste
d until SY 1927–1928 when the general secondary school was transferred to Cabanatuan
City. However, on June 09, 1929, the school continued its operation in San Isidro, under
a new name, Nueva Ecija Trade School (NETS) in San Isidro, Nueva Ecija, offering voca
tional opportunities to the youths of the province. The first and only vocational course bei
ng offered then was woodworking. That course was an addition to the existing secondary
To meet the increasing demand for vocational education in the whole province,
the trade school was transferred on June 07, 1931, to Cabanatuan City. Enrolment increas
ed; however, the program was interrupted in December 1941by the outbreak of the Secon
Immediately after the war, the trade school was reopened on September 6, 1945,
Rehabilitation program took place. The trade school continued with its mission of meetin
g the vocational and manpower needs of students coming from both Nueva Ecija and the
nearby provinces. On June 08, 1948, a course in dressmaking was opened and female stu
dents were admitted in the School. a few years later, food trades and cosmetology courses
On May 08, 1953, the NETS were converted into the Central Luzon School of Art
s and Trades (CLSAT) by virtue of Republic Act No. 845. CLSAT was recognized as a c
entre of manpower/vocational training for both youth and adults not only in the province
Series of developments continued until the CLSAT was converted into the Central
Luzon Polytechnic College (CLPC) by virtue of Republic Act No. 3998 which was signe
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Thirty– four years later, the CLPC, under the leadership of President Gemiliano C.
Calling, was converted into a specialized university, the Nueva Ecija University of Scien
The Bill converting CLPC into NEUST was signed by speaker Jose de Vencia on
February 09, 1998. It was forwarded to President Fidel V. Ramos on February 24, 1998 a
The University therefore, ensures that the requirements of business, industry, serv
ices, and other sectors as well as the needs of the local, regional and national developmen
t for high quality professionals and highly skilled middle– level manpower are addressed.
CAMPUSES
NEUST operates in six (6) campuses, namely, the Gen. Tinio Campus, the Sumac
ab Campus, the San Isidro Campus, the Fort Magsaysay Campus, the Atate Campus and t
he Gabaldon Campus. The University has continuously taken the lead towards quality but
accessible education.
The General Tinio Campus of the University sits on a 1.93– hectare lot along Ge
neral Tinio Street in the heart of Cabanatuan City. It is about one hour travel away from t
Technology, Industrial Technology, Arts and Sciences, Nursing, Graduate School and Hi
gh School Department.
te, Cabanatuan City. Relatively expansive, Sumacab Campus is free from the hustle and b
Sumacab Campus in only around two kilometres away from the town Sta. Rosa. T
he campus houses the College of Architecture, Education, Management and Business Tec
hnology. Other physical facilities situated in the Campus are the Guest House, Alumni Ce
ntre, Training Centre, University Museum, Rock Garden, Heroes Park, Library, Speech C
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Demo– Farm. The campus is gradually becoming the centre agricultural research develop
San Isidro Campus, the eldest of the six campuses is situated in a .55 hectare lot
in San Isidro Nueva Ecija. It is only an hour to travel away from the busy City of San Fer
ation, Accelerated Vocational Training Program, and Science and Technology Secondary
School Curriculum.
y in Palayan City. It serves as NEUST catch basin in the South Eastern part of the provin
ce. The campus offers first two years of courses such as Bachelor of Science in Informati
riculum.
Atate Campus is a 4.4 hectare lot situated in Atate, Palayan City. The campus ser
ves as the university’s link to the south–eastern part of Nueva Ecija. The campus offers fi
rst two years of courses to the degrees of Bachelor of Science in Information and Commu
Gabaldon Campus is located in a sprawling 278 hectare land that lies along the f
oot of Mt. Mingan in the Sierra Madre Mountain ranges on the eastern side of the munici
pality of Gabaldon, Nueva Ecija. It is the gateway of the province to the town of Dingala
versity Agricultural, and Science Technology Secondary School Curriculum, and Second
The University also maintains Cyber Campuses in Hongkong, Taiwan and Maca
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campuses are graduates and post graduate programs such as MBA for Executives, MPA,
NEUST MISSION
To develop new knowledge and technologies and transform human resources into
productive citizenry to bring about development impact to local and international commu
nities.
NEUST VISION
CORE VALUES
N–ationalism
E–xcellence
U–nity
S–pritually
T–ransparency
CMBT VISION
ality professionals and community leaders who are competent, highly skilled and globally
CMBT MISSION
2. To equip the students with the necessary knowledge and technical skills in putting
3. To develop and strengthen the entrepreneurial skills of the students leading to the
ILCO PHILOSOPHY
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The Industrial Linkages and Coordination shall be committed to philosophy of tra
ining and moulding highly motivated industrial workers who shall be responsible for the
development of the country’s future middle level manpower to spur the needs of the econ
omy.
ILCO MISSION
To electrify all households within its coverage area and to continually adopt innov
ative ideas that will ensure a reliable, affordable and efficient electric services to its entire
consumer.
ILCO VISION
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COMPANY PROFILE
Quezon, is one of the municipality in Nueva Ecija, and the 4th class municipality
in Nueva Ecija. Quezon from the time of the Spaniards to the arrival of the American, the
municipality of Quezon is the only of the small villages of Aliaga, Nueva Ecija. This area
is a forest and the galaxy is like a cogon tree. Today the house is called “El Toro” becaus
e this place is a pasture of the possessions of a man named Joaquin Samson. Led by the G
overnor of Aliaga, the name El Toro was renamed and called Sto. Nino village.
On November 15, 1915, several celebrities in Barrio Sto. Nino they agreed and dem
anded that the village make a town. They are Tomas Joson, Martin Villasan, Jose Cruz, A
riston Cebrero, Victor Domingo, Gaudencio Tolentino, Jose Jacinto, Pedro Capalungan,
Florentino Da Jose, and Romualdo Quijano. About this time Don Isidro Gabaldon was a r
epresentative of the province of Nueva Ecija in Batasan Philippines, and with his help wa
s their request. Thus on November 17, 1917 the village of Sto. Nino became a small town
This is clearly Quezon in recognition of former President Manuel L. Quezon at the Unite
d States committees. Also assisted at Sto. Nino village was to become a town. November
17, 1917 Quezon become the municipality of the province of Nueva Ecija.
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1945-1946 RUPERTO D. JOSON
Since 1945 until now the family Joson will be the leader or to be a mayor of
Quezon. Now the leader or mayor of Quezon, Nueva Ecija is Mayor Mariano
Cristino”BOYET” N. Joson.
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Mission:
The local government unit of Quezon has the mission of developing a vibrant com
munity for its residents, serving their needs, and protecting their rights, maintaining peace
and order, and promoting a safe and healthy environment consistent with the goal of main
Vision:
althy, educated, empowered committed and united citizenry, living in a peaceful, progres
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The Business Permit and Licensing Office (BPLO) is one of the major tax c
ollection functions of the Local Government Unit, they collect the business tax of differe
ess applications both new and renewal. Included in the responsibilities is to plan , develop,
improve, implement and evaluate policies and procedures governing applications and ren
ewal of business permit. They evaluates requirements of business permit applicants. Insp
ects business establishments around the municipality to determine those who have no per
mit. They issue business permits to commercial and industrial establishments, issue certif
icate of no business and with business. And also they issues retirement certificate on busi
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MARIANO CRISTINO N. JOSON
Municipal Mayor
AMELIA M. DE GUZMAN
MUNICIPAL TREASURER
EMMA CINENSE
OIC-BPLO
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PLANT LAYOUT
DTI-NEGOSYO CENTER
CHAIR
PRINTER
FILING CABINET
LAPTOP
SUPPLIES CABIN CHAIR
ET
TABLE COMPUTER MONI
KEYBOARD
PRINTER TOR CPU
CHAIR
CPU
PRINTER
KEYBOARD
CHAIR
COMPUTER
MONITOR
WATER DISPENSE
KEYBOARD
R CHAIR
B
U
PRINTER
L
T
L C
S A
E A
O B COMPUTER MONI
T TOR B
L CPU
F
I I
A E
N N
B E
O
T
A
R FOR TOOLS
D
D AND
TABLE O OLD RECORDS
OUTLET O
R
TELEVSION
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WORK PROCESS FLOW
GET A CEDULA
START
MEDICAL-CBC,
URINALYSIS AN
D X-RAY
END
OF PROCESS
GET A DTI
CHECKING THE RE
QUIREMENTS
VERIFYING OF APPROVAL AND P
RINTING BILLS
FILL UP THE A
WENT TO HEALTH CENTER FO PPLICATION
R APPROVAL
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ON–THE–JOB–TRAINING EXPERIENCE
The 540 hours On–the–Job Training helped me to enhance and boost my knowled
ge, confidence and skills that i use to my future work and future business.
February 1, 2023 the day my On-The-Job Training (OJT) was started. The first da
y of my OJT journey is kind of a new step towards my dreams, its quite nerve racking but
I faced it with everything I got. I was very excited and somewhat nervous because of the
new environment and the new people surrounding me. My training supervisor oriented m
e with about my duties and responsibilities and nature of work. She also give an introduct
ion about herself and the company. After the introduction to start my work Ma’am Emma
assigned me to do my task which is filing the documents, organizing folders of the clients
and give them minor assistance to fill out the application forms. As the days went by I am
getting used of what my new journey has to offer and the changes I have adapt in it is nic
e to meet, know and be with a lot of new people and work along with them. The first mon
th of my OJT journey was really a good start because I accomplished all my assigned task
g. First month of my training experience was successful because I learned many things w
hich are related in my chosen course. And hopefully as the process and journey continues
I can gather more relevant knowledge and achieve self growth and development. The sec
ond month of my OJT journey, now I have to know how the things I need in the office as
well as the designated tasks given to me.as the days continues I still strive and learned to t
ake responsibilities and credibility of the work I offered and at all times I am liable for th
e work I put into either it is good or bad. In this month I learned how to communicate wit
h different people in the municipal office because my trainer assigned me to went in BFP
office and Health Center to get the clients certificates. And she given me a tasked to enco
de the clients list in the computer, to assist the clients in the right way and to communicat
e with different people in went in the office. I am also tasked to visit different business es
tablishments in our barangay every Saturday. And also we continue doing filing and orga
nizing clients documents. March 3, 2023 Sir Alvin Bautista visited us in the office, he sa
w what we are doing in the office during that day and he is so amazed with us because ac
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cording to our trainor we did a great job in the office. This second month of my OJT jour
ney was a very heavy month but despite of it, I really learned a lot not just academically b
ut socially as well because I learned to adjust myself to the people I am with and I learned
to socialize with them in a good manner. Though some of the clients are not so kind, I wa
s still able to handle the situation with them properly. I was also starting to be comfortabl
e with the people I work with as well as in the work environment. During the third month
of my OJT journey, new tasks were assigned to me and performing these tasks helped me
ed the phone calls from the clients, texted them to get their business permits and commun
icate with them properly. I also tasked to compute and encode the total of payments of th
e clients. Tasked to went in Barangay Dulong Bayan to visit and distribute a notice letter
in different business establishments who don’t have a business permit yet. I also learned
how to scanned, stamp and photocopied the new released business permits. And I experie
nce joining to zumba exercise with the LGU Quezon employees and staff. As I interact w
ith different people I am learning soft and hard skills but most importantly is that I am lea
rning people skills and developing my communication skills. And I become more respons
ible, confident and a well mannered individual. I was very happy for the growth and learn
ing that I obtained from them. This month was not as heavy as the previous month but I e
njoyed it because of the new tasks and experienced that I accomplished. And in the last m
onth of my On-The-Job Training (OJT) I still needed to finish the tasks assigned to me. I
tasked to continue sorting and organizing files and documents, encoding and editing clien
ts lists and went to Mayor’s office to get the business permits be signed. Also went to diff
erent offices in the LGU Quezon. In the last month of my OJT journey I still give my best
to work hard and accomplished all the tasks given to me. I felt mixed emotions, partly ha
ppy and sad. Happy because finally I am done in my OJT subject that lasted for almost fo
ur months and sad because I am going to miss my trainers and companions and also the b
onding moments we experience together. In my OJT journey I’ve learned how to face the
business world and talked to different people. I know I gained more self confidence and k
now how to accept small and big mistakes. I’ve also learned how to be flexible, punctual,
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respectful and to socialize and build a harmonious relationship with other employees in L
GU Quezon. I learned also how to be patient and be cautious in all the work that I do, to b
e humble and always eager to learn more things. “Experience is the best teacher” because
my experience in my 540 hours internship made me realized that in the beginning it is dif
ficult but once we experience it and we learn to appreciate and love what we’re doing it
will become easier and easier everyday. I am thanking my trainor Ma’am Emma D. Cine
nse and everyone in the office who helped me to become who I am today. I am forever gr
ateful for all the memories and experiences that I was able to have because of everyone h
ere and for great people who I’ve met along this journey. Thank you for the advises, kno
Trainee
ON–THE–JOB–TRAINING EXPERIENCE
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On–the–Job Training helped me to enhance and boost my knowledge, confidence
work hard for me to finish all the task that was assigned by my trainer. My trainers in BP
LO office teach me not to be kill joy, shy and what I really thanks to them is to teach me
how to boost my confidence. The positive learning gains me to suggest that the On the Jo
b Training enables me as a student's to acquire and develop tho skills of teamwork, comm
There are hard times for me to express myself. But, I was able to learned how to accept s
mall or big mistakes that makes myself experiencing more challenge. It's not easy to forg
et all the knowledge and memories I experience. In this practicum I learned how to face t
he real world and talked the different people and different client. I must understand every
one.
The important things I've learned is to try to please everyone, every clients you enco
untered. I must be polite and kind because they pay you back to the respect that you give.
Trainee
PROBLEMS ENCOUNTERED
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The Business Permit and Licensing Office of the Local Government Unit o
f Quezon are having different kinds of problems that i experienced. In the almost four mo
nths that i have been there to complete the 540 hours for my On-The-Job Training, I have
seen and witnessed almost the same problems within the Business Permit and Licensing
Lack of space- this is one of the big problems of the BPLO department because of the s
mall space of the office. It is necessary to bring out other things before the month of Janu
ary arrives in order to have a bigger space in the office. Even having line of clients outsid
Lack of supplies- the lack of supplies such as fasteners, stapler bullets, glue, etc. has bec
ome a problem in the BPLO department. The things required for filing clients' records are
lacking due to limited supplies. As an OJT and often working in the filing of clients' recor
ds, it is difficult to find a way to fit the supplies in order to file all the incoming papers th
at need to be filed.
Lack of device- the lack of devices such as computers or laptops, and printers becomes a
big problem in the BPLO department because other clients cannot be assisted immediatel
y.
Separated offices - many of the clients complain because of the clients being sent back
because they need to approve and obtain a certificate from the Bureau of Fire Protection a
nd the Health Center in order to process the clients' application to acquire the business pe
rmit.
Trainee
SUGGESTIONS:
The Business Permit and Licensing Office of the Local Government Unit
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of Quezon must have an answer on how to resolve the problems encountered inside the of
fice of BPLO. The following are some suggestions on how to resolve the problems in BP
LO:
Request to expand the space of the office- it is necessary for BPLO to have a bigger off
ice so that it can move more smoothly and provide better services to clients who obtain b
usiness permits. A bigger office is needed so that there are more clients who can line up i
nside so that the clients outside of the office don't get hot. Even the non-release of other it
ems inside the office to exclude clients from reading about business due to the availabilit
Need to request supplies earlier- the BPLO office needs to request supplies earlier to av
oid running out of supplies. There are many processes and signatures to be able to request
supplies that are needed in an office in the Local Government Unit of Quezon, so it is nec
essary for the BPLO office to be prompt when requesting office supplies because it still r
equires the approvals of various departments, such as the accounting office, the treasury o
devices such as computers, laptops, and printers to speed up the application process for cl
ients. Other devices are old and need to be replaced to provide better and faster service to
clients.
Have an additional offices - it is necessary for the BFP and health center to have represe
ntatives and additional offices beside to the BPLO office so that clients can go closer to a
void going back and forth to the BPLO office. This is to prevent high blood pressure, esp
Trainee
PROBLEMS ENCOUNTERERED
I observed and encountered many issues with the Quezon Local Government Unit's Busin
ess Permit and Licensing Office. I have been working there for over three months to finis
21
h the 540 hours of my on-the-job training, and throughout that time I have seen and exper
ienced essentially the same issues with the Business Permit and Licensing Office. The iss
ues that I discovered were as follows:
Lack of supplies- In the BPLO department, a lack of supplies, such as stapler bullets, glu
e, fasteners, etc., has become an issue. Due to insufficient supply, the items necessary for
filing customer records are absent. It can be challenging to find space for the supplies nee
ded to file all the incoming papers as an OJT who frequently works in the filing of clients'
records.
Lack of equipment- In the BPLO department, the absence of equipment like computers,
laptops, and printers makes it difficult to instantly help other clients.
Many clients complain about being sent back because they need approval and a certificat
e from the Bureau of Fire Protection and the Health Center in order to process their applic
ation for a business permit. Those who approve the business permit application are separa
te from one another.
SUGGESTIONS:
Need to seek supplies sooner- In order to prevent running out of supplies, the BPLO offi
ce needs to request supplies early. The Local Government Unit of Quezon has numerous
procedures and signature requirements, so the BPLO office must be prompt when request
ing office supplies because it still needs the approval of various departments, including th
e accounting office, the treasury office, the mayor's office, and the budget office.
Prioritize requests for extra equipment- In order to expedite the application process for
clients, it is required to request extra equipment such PCs, laptops, and printers. To offer
customers better and quicker service, other gadgets that are outdated need to be replaced.
Having same office for the BFP and Health Center near from BPLO- The BFP and H
ealth Center needs to have employees and a location close to the BPLO office so that clie
nts can avoid having to go back and forth. This is done to lower blood pressure, especiall
y in elderly people.
Trainee
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