Republic of the Philippines

NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

College of Management and Business Technology
Cabanatuan City

A Narrative Report on On–the–Job–Training

Conducted at

LOCAL GOVERNMENT UNIT QUEZON

(LGU Quezon)
Tomas Joson Avenue, Barangay II, Quezon Nueva Ecija

In Partial Fulfillment of the Requirements for the Degree of

Bachelor of Science in Business Administration
Major in Financial Management

Presented to:

MARILOU P. PASCUAL, PhD.

DEAN CMBT

ARJAY F. ORTIZ
DIRECTOR
INDUSTRIAL LINKAGE & COORDINATION OFFICE

JENNIFER G. FRONDA, PhD.

CMBT - BA COORDINATOR

Presented by:
TRICIA JOYCE A. MANALILI
CLARIZA MAE A. TURALBA

May 2023
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
College of Management and Business Technology
Cabanatuan City

APPROVAL SHEET

This “NARRATIVE REPORT IN ON-THE-JOB-TRAINING” undertaken at LG

U QUEZON located at Tomas Joson Avenue, Barangay II, Quezon Nueva Ecija prep

ared and submitted by Tricia Joyce A. Manalili and Clariza Mae A. Turalba in partial

fulfillment of the requirements for the degree of Bachelor of Science in Business Adminis

tration major in Financial Management, is hereby endorsed for approval.

Accepted and approved if partial fulfillment of the requirements for the degree of

Bachelor of Science in Business Administration major in Financial Management.

Recommended by:

ARJAY F. ORTIZ, Ph.D.

OJT Adviser

Sumacab Campus

Noted by:

JENNIFER G. FRONDA, Ph.D.

CMBT- BA Coordinator

ARJAY F. ORTIZ, Ph.D.

ILCO Director

MARILOU P. PASCUAL, Ph.D.

CMBT Dean

Date of Approval

ii
 ACKNOWLEDGEMENT

With deepest gratitude and appreciation, I humbly give thanks to the people who

helped me in making my On-The-Job Training (OJT) a possible one.

To my dearest parents, for their unending love and support, for providing all my n

eeds financially and morally, for their patience and understanding during my tiring days.

This achievement are for you both. Thank you for your support, trust, love and care for m

e I love you both Mama and Papa.

To my siblings and loved ones who serve as an inspiration to me, who keep on en

couraging me to always make the best out of everything and for being proud and ever sup

porting people to me. Thank you.

To my beloved university, faculty and staff, for allowing me to conduct my OJT.

And especially to my OJT Adviser Sir Arjay F. Ortiz who shared and continuously sharin

g their knowledge with students like me and keep on molding me into a better person.

To municipal mayor of Quezon, Hon. Mariano Cristino N. Joson, to BPLO-Qu

ezon especially to Ma’am Emma D. Cinense, thank you for the guidance, understanding a

nd the advises that you are given to me during my training. Thank you so much for believ

ing me and believing that can. I am very grateful for having you as part of my On-the-Job

Training.

To my companions during my practicum, I enjoyed your company. Thank you fo

r being with me through thick and thin.

And lasty, to the one above all to our Almighty God, thank you for the guidance,

strength, power of mind, protection and skills and for giving me a blessed and healthy life.

All of these, I offer to you. Most of all thank you for your words that keeps reminding on

me that “I can do all things through Christ who strengthen me.”

TRICIA JOYCE A. MANALILI

Trainee

iii
 ACKNOWLEDGEMENT

With deepest gratitude and appreciation, allow me to thanks God first and people be

hind this who do with all they can, help me in making my On-The-Job Training possible

one.

I would like to thanks to my parents and Family for their infinite support, guidance

and for giving all my needs morally and financially through my practicum.

To the institution where I am studying Nueva Ecija University of Science and Techn

ology where i am perfectly and continuously grown as an Bachelor of Science in Busines

s Administration Major in Financial Management student and to Dr. Marilou P. Pascual o

ur Dean and to Dr. Feliciana P. Jacoba our University President my warmest thanks to yo

u and from us as a student for giving opportunity to be educated.

To all my professors who sharing their knowledge and to my co- trainee for helping

me facing this challenge. Thank you for always being there.

To all people behind me, My success could be possible and turn in to reality without

help me in different ways. Thank you very much!

CLARIZA MAE A. TURALBA

Trainee

iv
 DEDICATION

I wholeheartedly dedicate this

Narrative Report to my

Family, and loved ones,

To my beloved University, OJT Director, OJT Coordinator CMBT Dean,

To faculty and staff, former instructors/professors,

to my OJT Adviser Sir Arjay F. Ortiz

To the Local Government Unit (LGU Quezon)– BPLO Department,

To my friends and co-interns and above all,

Most especially to our Almighty GOD.

v
 TABLE OF CONTENTS

Page

Title Page i

Approval Sheets ii

Acknowledgement iii

Dedication v

Table of Contents vi INT

RODUCTION

1.1 Objectives of On–The–Job–Training 3

1.2 NEUST History 4

1.3 NEUST Mission, Vision and Core Value 7

1.4 CMBT Vision and Mission 7

1.5 ILCO Philosophy, Mission, Vision 8

II. THE TRAINING AGENCY/COMPANY PROFILE

2.1 History (Company Background) 9

2.2 Vision and Mission 11

2.3Functions of the Company 12

2.4 Organizational Structure 13

2.5 Plant Layout 14

2.6 WorkProcess Flow 15

III. EXPERIENCE EVALUATION

3.1 On–The–Job–Training Experience

16

vi
 3.2 Problems Encountered 20

3.3 Suggestion and Recommendation 21

IV. APPENDICES

4.1 Daily Time Record

4.2 Weekly Report

4.3 Evaluation

4.4 Documentation/Pictorials

4.5 Certificate of Completion

4.6 Curriculum Vitae

4.7 OJT Forms

vii
 INTRODUCTION

On-The-Job Training (OJT) is a part of college curriculum that aims to train an

d orient students about the work and their future career. It is a type of skill development

where an employee gets practical experience while learning the job. One way to expose st

udents to different work settings is through On-The-Job training. This method gives stude

nts the opportunity to apply the ideas and knowledge they have acquired in the classroom

through experience. Students benefit from acquiring relevant knowledge and skills by app

lying them to a real world situation.

OJT is very important because it helps students learn about their chosen careers

as well as the realities of the workplace. Students will become familiar with and hone in o

n real-world work related to the course they are studying. It also allows those with no exp

erience to work while studying. The trainee can apply what he has learned in school and l

earn more about his chosen field through On-The-Job training. It helps in developing the

skills of the trainee. Naturally, a student can do the tasks successfully when he has enoug

h skills. With this practice, one can be more professional when interacting with others. Af

ter training, the trainee will be able to handle situations well and will know how to interac

t well with his colleagues. He will also be able to work well with everyone and have good

teamwork. OJT also enhances the critical thinking skills and discipline of the student und

ertaking his training in a company. His ability to make sound decisions and evaluate relev

ant factors will be improved.

Future professionals are better prepared for their future careers by receiving pro

per on-the-job training. Even the smallest of the lessons learned by students throughout th

eir on-the-job training can be used while they are already working. Students will receive s

ocial and academic training. They won't have any issues with how they work or interact

with people in the future. Additionally, it offers the trainee the opportunity to become wel

l-rounded in his chosen field, gain experience, and learn the skills required for the industr

y of his interest. One can see how the project is done right by working with experienced p

eople.

1
 In addition to providing the student with work experience, on-the-job training gi

ves them the opportunity to meet people in high and low positions within the organization

and become familiar with actual experts. It will be possible for the trainee to adapt to the

attitudes and personalities of others. Putting in the work and dedicating yourself to on-th

e-job training is a must. An apprentice should take OJT seriously, as it can be a useful ins

trument for preparing for the next stage of one's professional life. If they make the big tra

nsition from being students to career professionals at some point, this can be a source of r

ecommendations.

             I, a student of Nueva Ecija University of Science and Technology, under the co

urse of Bachelor of Science and Business Administration Major in Financial Managemen

t, was required to undergo the said program. It takes 540 hours to complete this training a

t the Local Government Unit (LGU) in Quezon. This narrative report was created in parti

al fulfillment of this requirement.

2
 OBJECTIVE OF ON–THE–JOB–TRAINING

The objective of On–the–Job–Training is directly related to the teaching learning experie

nces and should help the student to:

 To improve the working effectiveness and efficiency according to the working en

vironment’s requirements.

 To provide students an opportunity to gain experience, supervisory, and administr

ative function.

 To help students to gain an understanding and appreciation of the role, duties and

responsibilities of a full time professional.

 To enable the OJT student to obtain information which can be used as basis for m

aking choices in relation to future careers, areas of specialization, and or further st

udy.

 To apply the knowledge and skills gained from the school.

 To provide the OJT students the opportunity to integrate theory and practice in his

/her professional education.

 To develop the students technical skills in various program areas, to increase his/h

er knowledge of the professional in organization, and administration.

 To expand the knowledge and skills from the experience on the job.

3
 NEUST HISTORY

The Nueva Ecija University of Science and Technology (NEUST) started on June,

1908 as a vocational course at the Wight Institute in San Isidro, Nueva Ecija where young

Filipinos were trained in woodworking and basic telegraphy. Said vocational course laste

d until SY 1927–1928 when the general secondary school was transferred to Cabanatuan

City. However, on June 09, 1929, the school continued its operation in San Isidro, under

a new name, Nueva Ecija Trade School (NETS) in San Isidro, Nueva Ecija, offering voca

tional opportunities to the youths of the province. The first and only vocational course bei

ng offered then was woodworking. That course was an addition to the existing secondary

curriculum inherited from the Wright Institute.

To meet the increasing demand for vocational education in the whole province,

the trade school was transferred on June 07, 1931, to Cabanatuan City. Enrolment increas

ed; however, the program was interrupted in December 1941by the outbreak of the Secon

d World War in the Pacific.

Immediately after the war, the trade school was reopened on September 6, 1945,

Rehabilitation program took place. The trade school continued with its mission of meetin

g the vocational and manpower needs of students coming from both Nueva Ecija and the

nearby provinces. On June 08, 1948, a course in dressmaking was opened and female stu

dents were admitted in the School. a few years later, food trades and cosmetology courses

were also offered.

On May 08, 1953, the NETS were converted into the Central Luzon School of Art

s and Trades (CLSAT) by virtue of Republic Act No. 845. CLSAT was recognized as a c

entre of manpower/vocational training for both youth and adults not only in the province

but in the whole Region III.

Series of developments continued until the CLSAT was converted into the Central

Luzon Polytechnic College (CLPC) by virtue of Republic Act No. 3998 which was signe

d on June 18, 1964 by then President Diosdado Macapagal.

4
 Thirty– four years later, the CLPC, under the leadership of President Gemiliano C.

Calling, was converted into a specialized university, the Nueva Ecija University of Scien

ce and Technology (NEUST) by virtue of Republic Act No. 8612.

The Bill converting CLPC into NEUST was signed by speaker Jose de Vencia on

February 09, 1998. It was forwarded to President Fidel V. Ramos on February 24, 1998 a

nd lapsed into law on March 27, 1998.

The University therefore, ensures that the requirements of business, industry, serv

ices, and other sectors as well as the needs of the local, regional and national developmen

t for high quality professionals and highly skilled middle– level manpower are addressed.

CAMPUSES

NEUST operates in six (6) campuses, namely, the Gen. Tinio Campus, the Sumac

ab Campus, the San Isidro Campus, the Fort Magsaysay Campus, the Atate Campus and t

he Gabaldon Campus. The University has continuously taken the lead towards quality but

accessible education.

The General Tinio Campus of the University sits on a 1.93– hectare lot along Ge

neral Tinio Street in the heart of Cabanatuan City. It is about one hour travel away from t

he university’s most distant campus, the Gabaldon Campus.

The campus houses the College of Engineering, Information and Communications

Technology, Industrial Technology, Arts and Sciences, Nursing, Graduate School and Hi

gh School Department.

Sumacab Campus sits on a 23.9–hectare lot that strategically lies on Sumacab Es

te, Cabanatuan City. Relatively expansive, Sumacab Campus is free from the hustle and b

ustle of the city.

Sumacab Campus in only around two kilometres away from the town Sta. Rosa. T

he campus houses the College of Architecture, Education, Management and Business Tec

hnology. Other physical facilities situated in the Campus are the Guest House, Alumni Ce

ntre, Training Centre, University Museum, Rock Garden, Heroes Park, Library, Speech C

entre, Dormitory, Gymnasium, the SMART–SWEEP Laboratory, Oval and Agricultural

5
Demo– Farm. The campus is gradually becoming the centre agricultural research develop

ment to meet the need for food production.

San Isidro Campus, the eldest of the six campuses is situated in a .55 hectare lot

in San Isidro Nueva Ecija. It is only an hour to travel away from the busy City of San Fer

nando in Pampanga. The campus offers Bachelors of Secondary Education, Bachelor of S

cience in Industrial Education, Bachelor of Elementary Education, Bachelor of Science in

Information and Communication Technology, Bachelor of Science in Business Administr

ation, Accelerated Vocational Training Program, and Science and Technology Secondary

School Curriculum.

Fort Magsaysay Campus is situated in an 8.5 hectare lot in a military communit

y in Palayan City. It serves as NEUST catch basin in the South Eastern part of the provin

ce. The campus offers first two years of courses such as Bachelor of Science in Informati

on Technology, Secondary Education, Business Administration and Trade Secondary Cur

riculum.

Atate Campus is a 4.4 hectare lot situated in Atate, Palayan City. The campus ser

ves as the university’s link to the south–eastern part of Nueva Ecija. The campus offers fi

rst two years of courses to the degrees of Bachelor of Science in Information and Commu

nications Technology, Education, and Business Administration.

Gabaldon Campus is located in a sprawling 278 hectare land that lies along the f

oot of Mt. Mingan in the Sierra Madre Mountain ranges on the eastern side of the munici

pality of Gabaldon, Nueva Ecija. It is the gateway of the province to the town of Dingala

n. The Campus offers courses such as Bachelor of Science in Agriculture, Ladderized Ba

chelor of Science in Information and Communications Technology, Bachelor of Secondar

y Education, Bachelor of Elementary Education, Associate in Food Technology, and Uni

versity Agricultural, and Science Technology Secondary School Curriculum, and Second

ary Trade Curriculum.

The University also maintains Cyber Campuses in Hongkong, Taiwan and Maca

u. Negotiation is on–going to open a Cyber Campus in Canada. Courses offered in these

6
campuses are graduates and post graduate programs such as MBA for Executives, MPA,

PH.D. Educational Management, Ph.D. in Business Administration.

NEUST MISSION

To develop new knowledge and technologies and transform human resources into

productive citizenry to bring about development impact to local and international commu

nities.

NEUST VISION

NEUST is locally responsive and internationally relevant and recognized Universi

ty in Science and Technology.

CORE VALUES

N–ationalism

E–xcellence

U–nity

S–pritually

T–ransparency

CMBT VISION AND MISSION

CMBT VISION

To commit itself to the pursuit of academic excellence in order to develop high qu

ality professionals and community leaders who are competent, highly skilled and globally

competitive in the fields of management and business technology.

CMBT MISSION

1. To prepare the students to be self–reliant and encourage their participation or cont

ribution to the national economic and social development.

2. To equip the students with the necessary knowledge and technical skills in putting

up their own business.

3. To develop and strengthen the entrepreneurial skills of the students leading to the

establishment of productive enterprise.

INDUSTRIAL LINKAGE AND COORDINATION OFFICE

ILCO PHILOSOPHY

7
 The Industrial Linkages and Coordination shall be committed to philosophy of tra

ining and moulding highly motivated industrial workers who shall be responsible for the

development of the country’s future middle level manpower to spur the needs of the econ

omy.

ILCO MISSION

To electrify all households within its coverage area and to continually adopt innov

ative ideas that will ensure a reliable, affordable and efficient electric services to its entire

consumer.

ILCO VISION

To become a globally competitive electric distribution utility providing the highes

t quality services to its progressive communities and satisfied consumers.

8
 COMPANY PROFILE

Quezon, is one of the municipality in Nueva Ecija, and the 4th class municipality

in Nueva Ecija. Quezon from the time of the Spaniards to the arrival of the American, the

municipality of Quezon is the only of the small villages of Aliaga, Nueva Ecija. This area

is a forest and the galaxy is like a cogon tree. Today the house is called “El Toro” becaus

e this place is a pasture of the possessions of a man named Joaquin Samson. Led by the G

overnor of Aliaga, the name El Toro was renamed and called Sto. Nino village.

On November 15, 1915, several celebrities in Barrio Sto. Nino they agreed and dem

anded that the village make a town. They are Tomas Joson, Martin Villasan, Jose Cruz, A

riston Cebrero, Victor Domingo, Gaudencio Tolentino, Jose Jacinto, Pedro Capalungan,

Florentino Da Jose, and Romualdo Quijano. About this time Don Isidro Gabaldon was a r

epresentative of the province of Nueva Ecija in Batasan Philippines, and with his help wa

s their request. Thus on November 17, 1917 the village of Sto. Nino became a small town

This is clearly Quezon in recognition of former President Manuel L. Quezon at the Unite

d States committees. Also assisted at Sto. Nino village was to become a town. November

17, 1917 Quezon become the municipality of the province of Nueva Ecija.

The first mayor of Quezon is Martin Villasan, followed by

1919-1925 TOMAS C. JOSON

1925-1929 PEDRO CAPALUNGAN

1929-1939 JOSE V. CRUZ

1939-1941 JOSE C. ALTO

1941-1942 PATERNO PULANCO

1942-1945 FELICISIMO JOSON

9
1945-1946 RUPERTO D. JOSON

1946-1947 ANDRES E. SAMSON

1947- RICARDO L. JOSON.

Since 1945 until now the family Joson will be the leader or to be a mayor of

Quezon. Now the leader or mayor of Quezon, Nueva Ecija is Mayor Mariano

Cristino”BOYET” N. Joson.

THE COMPANY VISION AND MISSION

10
Mission:

The local government unit of Quezon has the mission of developing a vibrant com

munity for its residents, serving their needs, and protecting their rights, maintaining peace

and order, and promoting a safe and healthy environment consistent with the goal of main

taining ecological balance.

Vision:

A model of transformative, transparent and accountable local government with he

althy, educated, empowered committed and united citizenry, living in a peaceful, progres

sive, ecologically balanced and resilient environment.

FUNCTIONS OF THE COMPANY

11
 The Business Permit and Licensing Office (BPLO) is one of the major tax c

ollection functions of the Local Government Unit, they collect the business tax of differe

nt business establishment in the municipality. BPLO is responsible in processing of busin

ess applications both new and renewal. Included in the responsibilities is to plan , develop,

improve, implement and evaluate policies and procedures governing applications and ren

ewal of business permit. They evaluates requirements of business permit applicants. Insp

ects business establishments around the municipality to determine those who have no per

mit. They issue business permits to commercial and industrial establishments, issue certif

icate of no business and with business. And also they issues retirement certificate on busi

ness establishment filing their closure.

ORGANIZATIONAL CHART OF LGU QUEZON

12
 MARIANO CRISTINO N. JOSON
Municipal Mayor

AMELIA M. DE GUZMAN
MUNICIPAL TREASURER

EMMA CINENSE

OIC-BPLO

MARY GRACE MARQU BERNADETTE CAIRLA

ARRIANE VALEZ EZ N
DTI and SME Counselor BPLO STAFF BPLO STAFF

13
 PLANT LAYOUT

DTI-NEGOSYO CENTER
CHAIR
PRINTER

FILING CABINET
LAPTOP
SUPPLIES CABIN CHAIR
ET
TABLE COMPUTER MONI
KEYBOARD
PRINTER TOR CPU
CHAIR

CPU
PRINTER
KEYBOARD
CHAIR
COMPUTER
MONITOR
WATER DISPENSE
KEYBOARD
R CHAIR
B

U
PRINTER
L
T
L C
S A
E A
O B COMPUTER MONI
T TOR B
L CPU
F
I I
A E
N N

B E
O
T
A
R FOR TOOLS
D
D AND
TABLE O OLD RECORDS

OUTLET O
R
TELEVSION

14
 WORK PROCESS FLOW

GET A CEDULA

START
MEDICAL-CBC,
URINALYSIS AN
D X-RAY

END
OF PROCESS

GET A DTI

ISSUANCE OF PERMIT AND BUSINESS PLATE

VERIFYING THE PAYMENT GET THE HEALTH AND SANI

TARY CERTIFICATE

PAY THE BUSINESS PERMIT

CHECKING THE RE
QUIREMENTS
VERIFYING OF APPROVAL AND P
RINTING BILLS

FILL UP THE A
WENT TO HEALTH CENTER FO PPLICATION
R APPROVAL

PROCESS AND INTERVIE

WENT TO BFP FOR APPROVAL W

15
 ON–THE–JOB–TRAINING EXPERIENCE

The 540 hours On–the–Job Training helped me to enhance and boost my knowled

ge, confidence and skills that i use to my future work and future business.

February 1, 2023 the day my On-The-Job Training (OJT) was started. The first da

y of my OJT journey is kind of a new step towards my dreams, its quite nerve racking but

I faced it with everything I got. I was very excited and somewhat nervous because of the

new environment and the new people surrounding me. My training supervisor oriented m

e with about my duties and responsibilities and nature of work. She also give an introduct

ion about herself and the company. After the introduction to start my work Ma’am Emma

assigned me to do my task which is filing the documents, organizing folders of the clients

and give them minor assistance to fill out the application forms. As the days went by I am

getting used of what my new journey has to offer and the changes I have adapt in it is nic

e to meet, know and be with a lot of new people and work along with them. The first mon

th of my OJT journey was really a good start because I accomplished all my assigned task

s. I am motivated to do and perform excellently and I am giving my best out of everythin

g. First month of my training experience was successful because I learned many things w

hich are related in my chosen course. And hopefully as the process and journey continues

I can gather more relevant knowledge and achieve self growth and development. The sec

ond month of my OJT journey, now I have to know how the things I need in the office as

well as the designated tasks given to me.as the days continues I still strive and learned to t

ake responsibilities and credibility of the work I offered and at all times I am liable for th

e work I put into either it is good or bad. In this month I learned how to communicate wit

h different people in the municipal office because my trainer assigned me to went in BFP

office and Health Center to get the clients certificates. And she given me a tasked to enco

de the clients list in the computer, to assist the clients in the right way and to communicat

e with different people in went in the office. I am also tasked to visit different business es

tablishments in our barangay every Saturday. And also we continue doing filing and orga

nizing clients documents. March 3, 2023 Sir Alvin Bautista visited us in the office, he sa

w what we are doing in the office during that day and he is so amazed with us because ac

16
cording to our trainor we did a great job in the office. This second month of my OJT jour

ney was a very heavy month but despite of it, I really learned a lot not just academically b

ut socially as well because I learned to adjust myself to the people I am with and I learned

to socialize with them in a good manner. Though some of the clients are not so kind, I wa

s still able to handle the situation with them properly. I was also starting to be comfortabl

e with the people I work with as well as in the work environment. During the third month

of my OJT journey, new tasks were assigned to me and performing these tasks helped me

to grow as an individual conducting my training in the workplace. I was tasked to answer

ed the phone calls from the clients, texted them to get their business permits and commun

icate with them properly. I also tasked to compute and encode the total of payments of th

e clients. Tasked to went in Barangay Dulong Bayan to visit and distribute a notice letter

in different business establishments who don’t have a business permit yet. I also learned

how to scanned, stamp and photocopied the new released business permits. And I experie

nce joining to zumba exercise with the LGU Quezon employees and staff. As I interact w

ith different people I am learning soft and hard skills but most importantly is that I am lea

rning people skills and developing my communication skills. And I become more respons

ible, confident and a well mannered individual. I was very happy for the growth and learn

ing that I obtained from them. This month was not as heavy as the previous month but I e

njoyed it because of the new tasks and experienced that I accomplished. And in the last m

onth of my On-The-Job Training (OJT) I still needed to finish the tasks assigned to me. I

tasked to continue sorting and organizing files and documents, encoding and editing clien

ts lists and went to Mayor’s office to get the business permits be signed. Also went to diff

erent offices in the LGU Quezon. In the last month of my OJT journey I still give my best

to work hard and accomplished all the tasks given to me. I felt mixed emotions, partly ha

ppy and sad. Happy because finally I am done in my OJT subject that lasted for almost fo

ur months and sad because I am going to miss my trainers and companions and also the b

onding moments we experience together. In my OJT journey I’ve learned how to face the

business world and talked to different people. I know I gained more self confidence and k

now how to accept small and big mistakes. I’ve also learned how to be flexible, punctual,

17
respectful and to socialize and build a harmonious relationship with other employees in L

GU Quezon. I learned also how to be patient and be cautious in all the work that I do, to b

e humble and always eager to learn more things. “Experience is the best teacher” because

my experience in my 540 hours internship made me realized that in the beginning it is dif

ficult but once we experience it and we learn to appreciate and love what we’re doing it

will become easier and easier everyday. I am thanking my trainor Ma’am Emma D. Cine

nse and everyone in the office who helped me to become who I am today. I am forever gr

ateful for all the memories and experiences that I was able to have because of everyone h

ere and for great people who I’ve met along this journey. Thank you for the advises, kno

wledge, learning and experience you are given to me.

TRICIA JOYCE A. MANALILI

Trainee

ON–THE–JOB–TRAINING EXPERIENCE

18
 On–the–Job Training helped me to enhance and boost my knowledge, confidence

and skills that i use to my future work and future business.

On my first day during my On-the-Job-Training, I spent it with determination and

work hard for me to finish all the task that was assigned by my trainer. My trainers in BP

LO office teach me not to be kill joy, shy and what I really thanks to them is to teach me

how to boost my confidence. The positive learning gains me to suggest that the On the Jo

b Training enables me as a student's to acquire and develop tho skills of teamwork, comm

unication, punctuality, judgement, decision making, attitude and professionalism in work.

There are hard times for me to express myself. But, I was able to learned how to accept s

mall or big mistakes that makes myself experiencing more challenge. It's not easy to forg

et all the knowledge and memories I experience. In this practicum I learned how to face t

he real world and talked the different people and different client. I must understand every

one.

The important things I've learned is to try to please everyone, every clients you enco

untered. I must be polite and kind because they pay you back to the respect that you give.

CLARIZA MAE A. TURALBA

Trainee

PROBLEMS ENCOUNTERED

19
 The Business Permit and Licensing Office of the Local Government Unit o

f Quezon are having different kinds of problems that i experienced. In the almost four mo

nths that i have been there to complete the 540 hours for my On-The-Job Training, I have

seen and witnessed almost the same problems within the Business Permit and Licensing

Office. The problems i found we’re as follows:

Lack of space- this is one of the big problems of the BPLO department because of the s

mall space of the office. It is necessary to bring out other things before the month of Janu

ary arrives in order to have a bigger space in the office. Even having line of clients outsid

e the office to get a business permit.

Lack of supplies- the lack of supplies such as fasteners, stapler bullets, glue, etc. has bec

ome a problem in the BPLO department. The things required for filing clients' records are

lacking due to limited supplies. As an OJT and often working in the filing of clients' recor

ds, it is difficult to find a way to fit the supplies in order to file all the incoming papers th

at need to be filed.

Lack of device- the lack of devices such as computers or laptops, and printers becomes a

big problem in the BPLO department because other clients cannot be assisted immediatel

y.

Separated offices - many of the clients complain because of the clients being sent back

because they need to approve and obtain a certificate from the Bureau of Fire Protection a

nd the Health Center in order to process the clients' application to acquire the business pe

rmit.

  

TRICIA JOYCE A. MANALILI

Trainee

SUGGESTIONS:

                     The Business Permit and Licensing Office of the Local Government Unit

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of Quezon must have an answer on how to resolve the problems encountered inside the of

fice of BPLO. The following are some suggestions on how to resolve the problems in BP

LO:

Request to expand the space of the office- it is necessary for BPLO to have a bigger off

ice so that it can move more smoothly and provide better services to clients who obtain b

usiness permits. A bigger office is needed so that there are more clients who can line up i

nside so that the clients outside of the office don't get hot. Even the non-release of other it

ems inside the office to exclude clients from reading about business due to the availabilit

y of reading materials from DTI.

Need to request supplies earlier- the BPLO office needs to request supplies earlier to av

oid running out of supplies. There are many processes and signatures to be able to request

supplies that are needed in an office in the Local Government Unit of Quezon, so it is nec

essary for the BPLO office to be prompt when requesting office supplies because it still r

equires the approvals of various departments, such as the accounting office, the treasury o

ffice, the mayor's office, and the budget office.

Need to prioritize requests for additional devices- it is necessary to request additional

devices such as computers, laptops, and printers to speed up the application process for cl

ients. Other devices are old and need to be replaced to provide better and faster service to

clients.

Have an additional offices - it is necessary for the BFP and health center to have represe

ntatives and additional offices beside to the BPLO office so that clients can go closer to a

void going back and forth to the BPLO office. This is to prevent high blood pressure, esp

ecially in the elderly.

TRICIA JOYCE A. MANALILI

Trainee

PROBLEMS ENCOUNTERERED
I observed and encountered many issues with the Quezon Local Government Unit's Busin
ess Permit and Licensing Office. I have been working there for over three months to finis

21
h the 540 hours of my on-the-job training, and throughout that time I have seen and exper
ienced essentially the same issues with the Business Permit and Licensing Office. The iss
ues that I discovered were as follows:
Lack of supplies- In the BPLO department, a lack of supplies, such as stapler bullets, glu
e, fasteners, etc., has become an issue. Due to insufficient supply, the items necessary for
filing customer records are absent. It can be challenging to find space for the supplies nee
ded to file all the incoming papers as an OJT who frequently works in the filing of clients'
records.
Lack of equipment- In the BPLO department, the absence of equipment like computers,
laptops, and printers makes it difficult to instantly help other clients.

Many clients complain about being sent back because they need approval and a certificat
e from the Bureau of Fire Protection and the Health Center in order to process their applic
ation for a business permit. Those who approve the business permit application are separa
te from one another.

SUGGESTIONS:
Need to seek supplies sooner- In order to prevent running out of supplies, the BPLO offi
ce needs to request supplies early. The Local Government Unit of Quezon has numerous
procedures and signature requirements, so the BPLO office must be prompt when request
ing office supplies because it still needs the approval of various departments, including th
e accounting office, the treasury office, the mayor's office, and the budget office.
Prioritize requests for extra equipment- In order to expedite the application process for
clients, it is required to request extra equipment such PCs, laptops, and printers. To offer
customers better and quicker service, other gadgets that are outdated need to be replaced.

Having same office for the BFP and Health Center near from BPLO- The BFP and H
ealth Center needs to have employees and a location close to the BPLO office so that clie
nts can avoid having to go back and forth. This is done to lower blood pressure, especiall
y in elderly people.

CLARIZA MAE A. TURALBA

Trainee

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