KYLE ISHMAEL

Alexandria, Louisiana • Honolulu, Hawaii • 808.276.2887

Kyle.Ishmael@outlook.com - www.linkedin.com/in/kyle-ishmael/

ABOUT ME
Extremely diligent and detail-oriented employee; a dynamic character including
eagerness to learn, develop, and adapt to satisfy position requirements.

INTENTION
Acquiring employment with an established and reputable organization with a stable environment leading to a long-
term professional relationship in client satisfaction; dedicated to offering exceptional service, consistency, and
quality.

EXPERIENCE
Kono’s Northshore
Honolulu, Hawaii, United States
General Manager October 2022 - March 2023

Responsible for the daily operations of the Kono's Northshore Kapahulu location, including driving
sales, aspects of profit and loss, hiring and training of both hourly and management team members,
daily execution of safety/ sanitation, quality food preparation and customer service.

• Regularly evaluate service levels and standards utilizing customer and employee feedback to develop
plans for continuous improvement. Responsible for these duties whether directly at location or not.

• Accountable for maintaining budgets and optimizing expenses.

• Oversee all inventories, ordering and deliveries.

* Goggle went from previously resting 4.4 to 4.5 within 6 months.

* Yelp 60+ only all 5-star reviews during my time as GM. (10/14/2022 - 05/13/2023)

https://www.yelp.com/biz/konos-northshore-
honolulu?uid=LvQ4Am9lzVrJ_Bdq_OIPog&utm_campaign=www_business_share_popup&utm_med
ium=copy_link&utm_source=(direct)

Viking Cruise Lines

Viking Mississippi
Assistant Food and Beverage Manager
July 2022 – October 2022

• Arrange and lead the activities of the Food & Beverage departments to uphold high standards of
dining experience and create rapports to maximize profits through outstanding customer service.
• Manage day-to-day operations and maintain sufficient control of food and labor costs while
implementing programs and strategies ensuring compliance with food safety, sanitation, and
alcohol regulations.
• Enhance service with communication and aiding employees to understand guest needs, delivering
guidance, feedback, and coaching when needed.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate
sound decision-making; demonstrate honesty and integrity; lead by example.

American Queen Steamboat Company

American Duchess/American Countess
Head Waiter
February 28, 2022 – May 30, 2022

• Maintaining company table standards while providing affable, courteous, and extraordinary
customer service. Created schedules for employees. Assigned opening and closing duties and
conducted pre and post shift briefings.

• Provide support to employees and other departments to promote the finest overall operation and
performance of the floor

• Directed food and beverage servers to best serve guest needs. Assisted in training employees in
service, food preparation and safety.

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 Norwegian Cruise Lines
Head Waiter Pride of America
January 2017 - July 2018

• Exceed guest expectations providing consistent excellent customer service.

• Safety Team: Firefighter
• Commercial Awareness
• Taking food and beverage orders while serving patrons and maintaining a section of up to
6 tables in the La Cucina; a top-tier fine dining Italian restaurant.
• Comply with all company policies, rules, and regulations.
• Knowledgeable in food safety.

WIS International
Inventory Supervisor
2014 – 2017, Alexandria, Louisiana

• Oversee and direct the daily work of the inventory team, including scheduling staff,
planning, and assigning work, implementing policies and procedures, while ensuring
efficient workflow
• Supervise inventories
• Staff training

Estes Express Lines

Administrative Assistant
2012 - 2013, Pineville Louisiana

• Assist line haul supervisor with clerical duties, handling telephones, arriving drivers,
entering, and reconciling all pertinent data per employee.
• Evaluate all contracts for accuracy and ensure that documents comply with federal
guidelines and company policy regarding transporting hazmat materials
• Shipper billing
• Review all customs paperwork and invoices to assure fluid movement of freight leaving
the country
• Collect information regarding complaints in a patient and sincere manner.

EDUCATION

PENNSYLVANIA STATE UNIVERSITY • 2024

BA, International Politics
Current Student

PERSONAL SKILLS

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• Intrinsic ability to evaluate situations while exploring • Loyal assistant; pleasant and receptive demeanor
various perspectives; geared towards enhancing with a substantial investment in providing
productivity and meeting business goals. consistent quality to both management and
• Competent communicator including excellent clientele
organizational and analytical skills, utilizing all
resources to achieve goals.

ADDITIONAL SKILLS
Microsoft Suite
Project Management
Effective Under Pressure
Customer Service
Communication

CERTIFICATIONS

MERCHANT MARINER MERCHANT MARINER

U.S. DEPARTMENT OF HOMELAND SECURITY
ISSUED JAN 2018 · EXPIRES JAN 2023
CREDENTIAL ID USA000447600

TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL (TSA)

ISSUED DEC 2017 · EXPIRES DEC 2022
CREDENTIAL ID CIN=166664532 IIN=70991499

SEAFARERS HARRY LUNDEBERG SCHOOL OF SEAMANSHIP (STCW)

• Certificate of Achievement- Basic Firefighting

o Issued Dec 2017 · No Expiration Credential ID #S00024707
• Certificate of Achievement-Crowd Management
o Issued Dec 2017 · No Expiration Credential ID #S00024630
• Certificate of Achievement-First, Aid, CPR & AED
o Issued Dec 2017 · No Expiration Credential ID #S00024746
• Certificate of Achievement-Maritime Security Awareness
o Issued Dec 2017 · No Expiration Credential ID #S00024668
• Certificate of Achievement-Personal Survival
o Issued Dec 2017 · No Expiration Credential ID #S00024784
• Certificate of Achievement-Personal Safety & Social Responsibility
o Issued Dec 2017 · No Expiration Credential ID #S00024822

American Red Cross

Disaster Services Human Resource System
Issued Jul 2011 · No Expiration Credential ID 286716

VOLUNTEER EXPERIENCE

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 CPR Instructor
American Red Cross
Jan 2009 - Jan 2011 · 2 yrs. 1 mo.

• Created an environment that fostered learning and prepared participants to recognize and
respond appropriately to cardiac, breathing, and first aid emergencies.
• Provided training and certification of students including but not limited to: first aid, and
adult, child, and infant cardiopulmonary resuscitation
• Evaluated student performance
• Issued certification cards upon completion
• Supplied appropriate materials, tools, and equipment essential to each lesson
• Followed all policies, regulations, and procedures of the American Red Cross related to the
conduct and administration of courses

SAF Hero Care Network Case Worker

American Red Cross 2020 - Present
Social Action

• Every day, men and women answer our nation’s call to serve in the armed forces. The
American Red Cross stands by these heroes from the day they enlist throughout their military
careers and beyond.

• The American Red Cross Hero Care Network provides emergency communications and
critical services to military members, veterans, and their families all over the world 7 days a
week, 24 hours a day, 365 days a year.

Big Brother
Big Brothers Big Sisters of America Jan 2020 - Present

• Mentors stepping up to keep kids connected and supported during this time of social
distancing, school closings, and stress related to the coronavirus.
• Big Brothers and Big Sisters help children realize their potential and build their futures.
• We nurture children and strengthen communities.

ADDITIONAL CERTIFICATIONS, ACCOLADES, GUEST

COMMENTS

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- American Duchess Hotel Director

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- American Duchess Human Resources Manager

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- AMERICAN COUNTESS FOOD AND BEVERAGE MANAGER

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Kyle Ishmael Comment Cards
• Very Pleasant atmosphere Keith & Kyle were excellent. Wonderful service. Keith was exceptional
4 stars for him. 2. Kyle was extremely helpful, even offered me the use of his sweater in a cold
dining room.
• Excellent. Kevin. Kyle
• Great staff. Kevin and Kyle.
• The waitress and her assistant were great and very attentive. Thank you, Kiana and Brian. More
Kyle to the entertainment dept, he's got talent. Bar staff was great. She kept my iced tea available.
• Kyle and Bryan were excellent servers. I would go back because of service.
• Bryan, Kyle, and Tasha were excellent. Luke at the bar was very good. John in management was
excellent.
• The staff in the River Club were not friendly, most days. Our waiters Kyle and Bryan in main dining
room were very good to us. However, I did not like a constant seating/ same table. Bartender Luke
was so nice to us. Kyle and Bryan were amazing in main dining room. They made our meals fun
and special.
• Dining staff, waitresses and bar staff was excellent. Need to have open seating. Two seating are
not good. Bryan, Kyle, Twaina, Jah and all other servers great.
• Kyle & Brian were very cordial and prompt. We were extremely happy with them. I feel they could
have not been any better. Thank you !
• Kyle and Brian were exceptional!
• Kyle and Brian were our main servers throughout the week and were wonderful, personable, and
attentive.
• Tasha, Kyle, and Brian so attentive.
• Kyle and Brian was spectacular.
• Everyone was very nice and accommodating. We felt very relaxed and enjoyed meeting new
people when we sat down. The quality of food was excellent. Kyle and Brian were great. Our drinks
were always ready for us. The whole dining room wait staff were all very nice. The dining room
management also remembered what we liked to drink and were very nice. We looked forward to
every meal.
• Everyone was so gracious, attentive, and friendly. Personable and quality staff! Names of those
who waited on us most, Mika, Alex, Tasha, Kaye, Kyle, John, Haley (Halo). Loved this staff.
• Brian, Kyle, & Antone' were excellent!
• The food often cold, cool instead of hot! Entrees and soups presented well but not consistent in
proper temperature. Kyle was an excellent waiter.
• Entrees that should have been hot or warm were cool- includes soup also. Some entrees were very
slow coming out of kitchen. Kyle is an excellent waiter.
• Most of the meals were good or above. Great variety, and availability to try new treats. Kyle is
excellent!
• The best wait staff were Kyle & Brian. Everyone should use them as the example of how to treat
guests. Unfortunately, more than once, a wait staff, bartender, or riverlorian was rude to me or
someone I was with. I felt like a 5 th grader who was bring punished.
• Kyle was great! Brian also wonderful!
• Kyle was excellent waiter. Our food was always late, not Kyle fault! Our seating was 5:15pm and
sometimes didn't get our diners till 6:30. Waiter with short red hair was not really friendly & heard
she was rude from some people.
Kyle was outstanding! He was very attentive and made sure I had everything I needed. His politeness
was greatly appreciated. Brian also was outstanding and took very good care of those at our table.
Further References Provided Upon Request

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