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Galileo Booking File Clue Card QRG

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END TO END BOOKING TIMETABLES….

H/TT
A16JULSYDLON/BA# Carrier Only Display TT Convert availability into timetable
CLUE CARD Ø2Y3 Sell 2 Y class from line 3
A16JULSYDLON/BA#++4/BA# Depart 16 Jul return availability 4
TT1NOVSYDMEL.18ØØ/QF Timetable date/cities/time/airline
A*QF Convert timetable to availability
days later for BA only TTL2 Timetable from line 2 of avail display
For further Galileo support, register or log on to N2Y5 Sell 2 Y class from line 5 TTQF3/Ø1OCT Specific flight schedule
our online support site, My Travelport. CM/+*NAME Move Agency File TTB2 Timetable of seg 2 of booking file
https://my.travelport.com N.2SMITH/BOBMR/KIMMRS Add 2 passengers, same surname
P.SYDM*Ø412 555 777 BOB Add mobile phone number
AVAILABILITY….H/AVAIL
Helpdesk Call Center Number- FQ Fare quote A12JUNAKLBNE/NZ# Availability Display specific carrier only
A12JUNSYDMEL.Ø8ØØ/QF# Specific Carrier display with time
22270036/37/38/39/40/41/42 T.TAU/1ØMAY Set ticketing for 1Ø May
SI.BA*CTCM SYD Ø412 555 777 BOB SMITH AF12JUNPERBNE@O First available O class
Emergency Number - 69992239 AØ1FEBSYDLON//*A Star Alliance connections
Advise BA mobile number
A19MARAKLLAX//*O One World connections
HELPDESK R.BOB SMITH Add received field
ER End and re-retrieve A12JULSYDHKG/CX++18JUL/CX General Availability display for
Name change procedures refer to My Travelport AN14362
outbound plus return travel
GALILEO INFORMATION PAGES….H/GC (P) PHONE….H/P. FOLLOW-UP ENTRIES….H/AVAIL
Meal Codes and Misc SSR refer to My Travelport AN13841 P.BNEH*Ø7 7123 4567 Add home phone
AR15JUN Return Availability 15JUN
SIGNING ON TO GALILEO….H/SON P.2@BNEB*Ø7 9877 6543 Change 2nd phone
AR#4 Return 4 days later
P.3@ Delete 3rd phone
SON/ZXX Sign On (XX = your initials) AN#3MEL/QF Off point becomes board point for
P.HKGE*SUE--LI//GALILEO.COM
PASSWORD? Enter your password next sector 3 days later in QF
Create e-mail address. Use -- in place of _"underscore" symbol.
SOF Sign off SELL ENTRIES….H/Ø
Use // in place of @ "at" symbol
ONLINE HELP….H/HELP (R) RECEIVED….H/R. Ø1Y1 or N1Y1 Sell 1 y class from line 1
H/ Help after invalid entry Ø1Y1* or N1Y1* Sell 1 y class on this and subsequent
R.JO SMITH Add received field
H/SABRE Sabre conversión entries connecting flights
R.@MRSSMITH Amend received field
H/AMADEUS Amadeus conversion entries N1J1Y2 Sell multiple classes
R.PSGR+ER Received / end and re-retrieve
Y or ØA Sell ARNK (Arrival Not Known or
ENCODE & DECODE….H/ENCODE (I) ITINERARY surface sector)
.CE DUNEDIN Encode Dunedin /2+ØA Sell ARNK insert after segment 2
See AVAILABILITY AND SELL entries in next column.
.CD NYC Decode code NYC ØBA16Y19FEBSYDLHRNN1 Direct sell
.LE INDONESIA Encode Country (N) NAME ….H/N.
ØBA16Y19FEBSYDLHRAK1 Direct Passive sell
MINIMUM CONNECTING….H/DCT N.3JONES/BOBMR/KIMMRS/ALICEMISS*P-CØ7
@1.3-5/3 Change segment 1.3-5 to 3 seats
Add 3 passengers with child aged 7.
DCT Minimum connecting fill in format @A/2 Change all segment to 2 seats
Correct format to auto-quote as child.
@MT Minimum connecting on Itinerary N.I/JONES/TOMMSTR*15FEB20 CANCEL SEGMENTS….H/CANCEL
BOOKING FILE CONSTRUCTION Add infant name, with date of birth X1 Cancel segment 1
CM/+*NAME Move Agency File This format creates automatic SSR. XI Cancel itinerary
(Most agencies have F4 key programmed for this function)) N.P3@*12JANØ2 Change age remark for PSGR 3 X1-4.7 Cancel segments 1 to 4 & segment 7
C* Display Mar information N.P2@ Delete 2nd name XA Cancel air segments only
TICKETING DATE CALCULATOR….H/DATE (T) TICKETING….H/T. INSERT AFTER….H/INSERT
*TAA/15JUL/+6Ø Add 6Ø days to 15JUL T.TAU/2ØJUN Set ticketing for 2ØJUN /3 Insert after segment 3
*TAA/15JUL/21 Show 21 days prior to 15 Jul T.TAU/12JUL*(free text) Set ticketing for 12 JUL plus text /0S1 Insert after segment 0 segment 1
T.@TAU/21JUN Change ticketing date /5+N1F1 Insert after segment 5 segment and
T.T* Ticketed Reference sell seat from availability
END TRANSACTION….H/END display
E End transaction MODIFY SEGMENT….
ER End and re-retrieve @1/12JUN Modify segment 1 date to 12 June
IR Ignore and re-retrieve @3-4/25MAY Modify segments 3 – 4 to 25 May
I Ignore booking @4/J Modify segment 4 to J class
@2/2 Modify segment 2 to 2 seats
UPDATE SEGMENT STATUS….H/@CAR REVIEW BOOKING FILE….H/RB. FARE DISPLAY …. H/FD
@2HK Update segment 2 to HK RB.12JUN/Ø9ØØ/Q4Ø*text Place booking on queue 4Ø on 12JUN FD12NOVPERAKL Display all Fares from PER to AKL
@ALL Updates TK, TL, KL, KK to correct With time of 9 am FD27AUGSYDLON-OW Display OW Fares from SYD to LON
status Removes HX,UC,UN and NO RB.1@13JUN/Q41*text Change 1st review booking file entry FD12DECMELPER/VA Display fares from MELPER for VA
@4.7-9HL Update segments 4/7 to 9 to HL RB.2@ Delete 2nd review booking file FD1MAYBNEBNE-RTW Display RTW fares
@3/12151345 Update segment 3 timings SEATING REQUEST….H/S. FD1FEBMELMEL-RTW/UA Display RTW fares for carrier UA
@3IN Re-request segment that has FD12NOVPERAKL/A Fare display with estimate of taxes
S.P2/NW Request non-smoking window for pax
been PN for more than 24hrs
2 on all segments FARE QUOTE …. H/FQ
@1XK Remove air segments for segment 1
S.S1P3/NW Request non-smoking window for pax FQ Quote all passengers as adults
that are passive (AK or BK) or
3 on segment 1 FQA Quote alternative fares
cancelled by the carrier (HX/UC/UN/NO)
SA*S1 Display seat map for segment 1 FQBB Quote at Best Buy prices
NOTEPAD….H/NP. S.S1P1-2/14D-E Request seats 14D/E for pax 1-2 FX1 Cancel filed fare 1
NP.INS DECLINED Add notepad S.@*HK Confirm all seats all segments all paxp FXALL Cancel all filed fares
NP.2@ Delete 2nd notepad
VENDOR REMARKS….H/VR FARE SHOP …. H/FS
NP.C**FREE FORM Add confidential notepad
V.AQF*text Remark to airline QF FS Fare shop BOOKED itinerary
NP.H**FREE FORM Add historical notepad
V.1@AQF*text Change 1st vendor remark FSMEL12JUNAKL22JUNMEL Fare shop RT itinerary - NO bookings
OSI….H/OSI V.2@ Delete 2nd vendor remark FSAKL12NOVLAX++/NZ# Fare shop OW itinerary - NO bookings
SI.QF*CTCH BNE Ø7 123 4567 Advise QF home contact *VR Display all Vendor Remarks Quote on NZ only.
SI.QF*TCP2 1SMITH/JOHNMR QF1 SYDLHR
FORM OF PAYMENT….H/F. DIRECT CONNECTIONS….H/DC
Total complete party advice where passengers are travelling
together but on separate PNR’s F.S Cash DC*CNS/I Displays inbound carriers,
*SI Display OSI/SSR items F.CK Cheque DC*PMR/O Displays outbound carriers,
F.VI123456789234/D1299 Credit Card SCROLLING….H/SCROLLING
SSR….H/SSR
(VI=Visa Card) (CA=MasterCard)
SI.AVML Vegetarian Hindu Meal - MD Move down one screen
(AX=American Express) (DC=Diners Club)
all passengers/segments MU Move up one screen
F.@ new text Change
SI.P1/KSML Kosher meal - passenger 1 MU1Ø Move up 1Ø lines
F.@ Delete
SI.P3/CHLD*18MARØØ Advise child age MD55 Move down 55 lines
DELIVERY ADDRESS….H/W.
SI.P1/BSCT Attached a basinet request to pax 1 UNACCOMPANIED MINORS
SI.S1P1/VGML@HK Update request to HK seg 1 pax 1 D.PHILIPS*LEVEL 1*135 STRAND ARCADE*AUCKLAND*P/4ØØØ
Please Note: Check with airline as to their individual requirements
SI.S1P1/VGML@ Delete SSR seg 1 pax 1 Add delivery address
with Unaccompanied Minor information.
*SR Display SSR items D.@ Delete
QUEUES….H/QUEUES
PASSPORT DETAILS…H/DOCS CHANGE TIME….H/HMCT…H/@LT
QCA Count all queues
SI.P1/SSRDOCSBAHK1/P/AU/L12354/AU/12MAR75/M/23OCTØ9/R HMCT@24/LT Display times in 24 hours
QCB/1Ø Count queue 1Ø
OBINSON/PAUL/JAMES HMCT@12/LT Display times in 12 am/pm
Q/1Ø Sign into queue 1Ø
Or to add secure information only @LTLAX Local time in Los Angeles
I Ignore booking & return to queue
SI.SSRDOCSDLHK1/ / / / /12JUL66/M/ /SMITH/JOHN DISPLAY BOOKING FILE AREAS E End booking and remove from queue
Redress number *ALL Display all booking details QEB/5Ø Move booking to queue 5Ø
SI.P1/SSRDOCOBAHK1/LONDON GB/R/1542310/LONDON
*R Display record QXI Sign off queue; ignore last booking
GB/14MAR09/US
*I Display itinerary QXE Sign off queue and ET on bf
FREQUENT FLYERS….H/M. *MM Display mileage membership QR Remove Booking File from queue
M.UA33343 Add UA mileage Plus *RI Display itinerary remarks PRINTING….H/PRINTING
M.P 3/QF123456 Add QF frequent flyer for passenger 3 *VR Display vendor remarks
TKPDID Print itinerary all passengers
M.Q F@ Delete QF frequent flyer *VL Display vendor locator
TKPDID/IS Separate itinerary for each passenger
M*SQ Display Cross Accrued Carriers *H Display history
P-*ALL Print all booking file fields
SERVICE ….H/*SVC *Q4TMVA Retrieve booking file by record locator
P-*H Print history
*SVC Display inflight service for all
segments in booking file
*SVC3 Display inflight service for segment 3

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