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    Toyota Product Recall

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    Junegil Fabular
    Toyota's operations management and emphasis on quality, cost, and efficiency built its reputation for reliability and safety. However, the recent recalls of 700,000 vehicles in the US have damaged this reputation. To regain competitiveness, Toyota should focus on research and development to address faulty part designs. It should also strengthen quality control through training, quality standards, and testing to reduce defects and prevent future issues. Investing more in R&D and quality will help Toyota avoid further damaging its reputation and regain customer trust in its products.

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    Toyota Product Recall

    Uploaded by

    Junegil Fabular
    70 views1 page
    Toyota's operations management and emphasis on quality, cost, and efficiency built its reputation for reliability and safety. However, the recent recalls of 700,000 vehicles in the US have damaged this reputation. To regain competitiveness, Toyota should focus on research and development to address faulty part designs. It should also strengthen quality control through training, quality standards, and testing to reduce defects and prevent future issues. Investing more in R&D and quality will help Toyota avoid further damaging its reputation and regain customer trust in its products.

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    A case study about Toyota Product Recall

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    Toyota's operations management and emphasis on quality, cost, and efficiency built its reputation for reliability and safety. However, the recent recalls of 700,000 vehicles in the US have damaged this reputation. To regain competitiveness, Toyota should focus on research and development to address faulty part designs. It should also strengthen quality control through training, quality standards, and testing to reduce defects and prevent future issues. Investing more in R&D and quality will help Toyota avoid further damaging its reputation and regain customer trust in its products.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    70 views1 page

    Toyota Product Recall

    Uploaded by

    Junegil Fabular
    Toyota's operations management and emphasis on quality, cost, and efficiency built its reputation for reliability and safety. However, the recent recalls of 700,000 vehicles in the US have damaged this reputation. To regain competitiveness, Toyota should focus on research and development to address faulty part designs. It should also strengthen quality control through training, quality standards, and testing to reduce defects and prevent future issues. Investing more in R&D and quality will help Toyota avoid further damaging its reputation and regain customer trust in its products.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    Case No.

    1- TOYOTA RECALLS 700,000 VEHICLES IN USA AMID SAFETY CONCERNS

    1. What is the role of Operations on the reputation of Toyota in the article?

    Toyota has built the reputation of being reliable and safe and it is due to their
    operations management.

    The operations is responsible for providing the best quality, lowest cost and
    shortest lead time through elimination of waste which may take in the form of excess
    inventory, extraneous processing steps, and defective products. This means that
    operations is involve in scrutinizing the quality of products and its manufacturing
    process. Operations makes sure the most advance techniques in manufacturing are used
    in order to maintain the uniformity of the quality of output, the procedures are simplified
    and the cost are reduced. Operation is also responsible for the management of resources
    as well as distribution of products in an efficient manner. This was achieved by Toyota
    through the use of Just in Time which means building what is needed when it is needed.
    The operations is also involved in Research and Development which ensures advanced
    features in its products.

    2. What areas in Operations should Toyota focus on to regain its global competitiveness?

    I believe that prevention is better than cure and for Toyota to regain its global
    competitiveness, it must avoid producing defective items in order to not further destroy its
    already tainted reputation.

    Toyota should invest more in its Research and Development. The cause of the
    series of product recall could be due to faulty design of parts and this can only be resolved
    by further research and development. In order to achieve the most appropriate design for
    the desired performance, ample resources must be poured in the Research and
    Development phase of the product.

    Quality control is also another area that should be revisited by Toyota. Quality
    control ensures that product quality is maintained or improved. This is done by training
    personnel, creating standards for product quality, and testing products to check
    for substantial variations. These controls provides standards to which employees must
    adhere to. By specifying which production activities are to be performed by a particular
    personnel reduces the possibility that employees will be performing tasks which they are
    not adequately trained for. Intensifying quality control reduces the risk of producing
    defective parts.

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