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Process Mapping

The document outlines the high level process for receiving and fulfilling a pizza delivery order in 3 steps: 1) Receiving the order from the customer over the phone. 2) Preparing the pizza by making the dough, adding toppings, and baking it. 3) Cutting and packing the pizza for delivery to the customer.

Uploaded by

Ashirbad Sahu
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
42 views

Process Mapping

The document outlines the high level process for receiving and fulfilling a pizza delivery order in 3 steps: 1) Receiving the order from the customer over the phone. 2) Preparing the pizza by making the dough, adding toppings, and baking it. 3) Cutting and packing the pizza for delivery to the customer.

Uploaded by

Ashirbad Sahu
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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High Level Process Map

Receiving the order

Preparing Pizza

Cutting Pizza & Packing

Delivery

Top Down process map


Receiving the order
Sales person answers the call
Explain options available
Explain offers
Confirming the order
Billing

Flow Chart

Customer
Calls in
Customer
Calls in

Cross functional flow chart/ swim lane


Pizza delivery
Customer Customer calling
Start

Kitchen Prepare the dough


Kitchen

Packing Logistics
Logistics
ess Map

process map
Preparing Pizza Cutting Pizza & Packing Cutting
DeliveryPizza & Packing

Activity Box Decision box

Agent opens the call provides


solution Soluction
Confirmati
on
Agent opens the call provides
solution Soluction
Confirmati
on

Not resolved Resolved

As Is
flow chart/ swim lane To Be

Customer placed order Oreder placed Reconfir

no
No

Apply topping bake


Baked or not

no

Movement Payment
End
Doc

Resolved Case
Call closing
Case
Call closing

Reconfir Kitchen

Baked or not yes Cut the pizza


Cycle Time
Department/ Operator 1 60 Sec
2 30 Sec
3
4
5

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