Communication Working World Career Tips

Communication Working world Career Tips
4 Ways to Get Testimonials from Customers Professionally
How to Ask for Testimonials from Customers

Sample Message Testimonials to Customers
Want to request testimonials from customers? You have to know how to ask customers for
testimonials in a professional manner via email, WhatsApp, and Instagram DM.
Customer testimonials are an aspect that every entrepreneur needs to pay attention to. The
reason is, according to Hubspot , customers believe in a business because it has good
customer testimonials.
According to the data obtained, 79% of buyers actually trust reviews or testimonials more when
shopping .
In order for a business to survive in this technological era, of course, testimonial marketing
should not be underestimated by businesses.
However, many are still confused about how to ask for testimonials from their business
customers.
Well, you don't need to worry, because Glints will review it on this occasion. Come on, read
more below!
How to Ask for Testimonials from Customers

1. Pay attention to the delivery time
Knowing the right time to send a message asking for testimonials is the first thing you should
pay attention to.
The exact time may vary depending on the product or service being sold. However, in general,
you can ask for testimonials after your customer has successfully purchased your product or
service.
When successful customers make successful transactions they will feel happy, so they will be
more motivated to share their experiences, as it is called RefuelCreative .
However, there are some products or services that require a little more time to experience the
benefits and features. In this case, you can ask for testimonials one or two weeks from the date
of the transaction.
2. Say thank you

Before starting to ask questions, you have to thank the customer for making a previous
transaction.
Also, explain your purpose or reason for sending the message. You don't need to be afraid of
being seen as too outspoken asking for testimonials because this is quite common.
So, to stay consistent with your business brand image , you can also consider what style of
language you should use. Do you have to use a casual style or more formal?
Don't forget to say thank you again at the end of your request message.
3. Ask open-ended questions

Writing a testimonial can be difficult for some people. Therefore, you can use open-ended
questions to guide your customers.
Open questions will give customers more flexibility because they can freely answer according to
their opinion.
In addition, open questions can also be a golden opportunity to reveal deficiencies in the
product you have and what needs to be improved.
You can also get input for things you never thought of before.
Here's a list of open-ended questions you can ask:
Did you like our product or service? What are your favorite things?
What made you prefer our products or services over others?
Will our product or service help others with the same problem as you?
Is there anything else you'd like to add?
4. Personalize your message

Personalizing messages is one way to ask for testimonials from customers so that your buyers
or customers want to give good testimonials, said EmbedSocial .
The easiest way to personalize your message is to write the customer's full name or last name
in your email.
It will be even better if you write down the products or services used so they think that you care
about your customers.
That way, you make the recipient of the message feel special and cared for.
Sample Message Testimonials to Customers

Still confused about how to ask for testimonials to the right customers? It doesn't matter. You
can use the sample message below!
Hello Mr./Mrs. X,
Thank you very much for your transaction on the past XX-XX-XXXX. We hope you like our
product or service.
We always care about the buyer's experience using our products. If there are deficiencies in our
product or in the transaction process, we will try to improve in the future

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Communication Working world Career Tips

4 Ways to Get Testimonials from Customers Professionally

How to Ask for Testimonials from Customers

How to Ask for Testimonials from Customers

2. Say thank you

3. Ask open-ended questions

Here's a list of open-ended questions you can ask:

4. Personalize your message

Sample Message Testimonials to Customers

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