INDUSIND BANK

TIGER CREDIT CARD

MOST IMPORTANT
TERMS & CONDITIONS
(Co-Brand Credit Card with Tiger
Fintech - A Bajaj Capital group company)
MOST IMPORTANT TERMS & CONDITIONS INDUSIND BANK TIGER CREDIT CARD

The Most Important Terms and Conditions (MITC) and all information herein is
applicable to all Credit Cardholders /Applicants of Credit Cards / Customers of the
Bank / Members of the general public evincing interest in the Credit Card product of
the Bank, with immediate effect. The MITC are subject to change. The said MITC are in
addition to and are to be read along with the Terms and Conditions of the Cardholder
Agreement of the Bank.

FEES AND CHARGES

Schedule of Charges
Fee* Joining Fee Annual Fee Add-on Card Fee
IndusInd Bank Nil Nil Nil
Tiger Credit Card

OTHER FINANCIAL CHARGES

Interest Charge Monthly Rate Annual Rate

IndusInd Bank 3.5% 42%
Tiger Credit Card
Interest-free Period Up to 50 days; Interest-free period is not applicable
if Total Amount Due is not paid in full
Late Payment Charges Outstanding Balance
Up to ₹100 – Nil
Between ₹101 - ₹500 – ₹100
Between ₹501 - ₹1,000 – ₹350
Between ₹1001 - ₹10,000 – ₹550
Between ₹10,001 - ₹25,000 – ₹800
Between ₹25,001 - ₹50,000 – ₹1100
Above ₹50,000 – ₹1300
Over Limit Charges 2.5% of Over Limit Amount subject to a minimum
of ₹500
Returned Cheque ₹250
Outstation Cheque Please note that the outstation cheques only from
Processing Fee IndusInd Bank locations can be accepted
Cash Advance Charges 2.5% of the advance amount subject to a
minimum of ₹300
Balance Enquiry Charges on ₹25
Non IndusInd Bank ATMs
Machine Surcharge at ATMs Passed at applicable rates to customer
Foreign Currency Mark-up 1.5% (GST applicable at the current rate, as notified
by Ministry of Finance, Government of India)
Railway Booking Surcharge As applicable
Fuel Surcharge Fuel Surcharge 1% waived for transactions between
(Subject to a minimum of ₹10) ₹400 – ₹4000 (GST on fuel surcharge as per
standard rate shall be applicable and borne by
the customer)
Cash Payment Fee at ₹100 at IndusInd Bank Branch
IndusInd Bank Branch
GST At the current rate, as notified by Ministry
of Finance, Government of India
Duplicate Physical Statement ₹100 per statement
Request (Beyond 3 months)
Re-issue/Replacement ₹100
Charge-slip Request ₹300
Priority Pass Lounges Up to US$27 per person per visit
Rewards Redemption Fee ₹100
Dynamic Currency 1% Markup fee plus taxes on all transactions carried
Conversion (DCC) out in Indian Currency at an international location /
merchants located in India but registered overseas.
Rent payments through 1% Fee + GST levied on each transaction.
third-party merchants

The applicable charges/fees will be communicated to the customer at the time of

application.
These fees will be levied in the first monthly bill of the customer. Charges can be
revised from time to time at the sole discretion of the bank. Such charges if any,
will be communicated to the customer with prior notice.
STATEMENT CYCLE: 25TH OF EACH MONTH

Type Transaction Date Amount

Shopper's Stop 14-Jan-22 ₹10,000
Payment Received 10-Feb-22 ₹7,000

Example for interest computation: If full payment of ₹10,000 is made by Payment

Due Date, no interest would be levied. In the above example interest will be charged
as follows in the statement dated 25-Feb-22.

Type Transaction Outstanding Up to Date Days Interest Interest

Date Balance Rate

Shopper's 14-Jan-22 ₹10000 25-Jan-22 11 3.5% p.m. / 26.57 (11/365 days*

Stop 42% p.a. 42%* ₹10,000)

Opening 25-Jan-22 ₹10000 10-Feb-22 16 3.5% p.m. / 184.10 (16/365 days*

Balance 42% p.a. 42%* ₹10,000)

Payment 10-Feb-22 ₹3000 25-Feb-22 15 3.5% p.m. / 51.78 (15/365 days*

of ₹7,000 42% p.a. 42%* ₹3,000)

Total Interest Payable ₹362.46

Please note in the above illustration interest has been calculated at 3.5% p.m.

Interest is calculated on a daily basis on the current outstanding balance of the Cardholder. Interest is levied if
Total Amount Due is not paid off by due date. Also, interest will be levied on all cash advances from the date of
the transaction until the date of payment. Interest rate will be applicable initially: 3.5% per month (42% per
annum). The bank can at its sole discretion change the interest rate depending on factors such as, but not limited
to, credit history, purchase patterns, payment behavior, loyalty and vintage of the customer. Interest charges are
dynamic and are subject to change based on periodic review by IndusInd Bank.

CREDIT AND CASH WITHDRAWAL LIMITS

• Credit Limit: This is the maximum limit assigned to the Cardholder. Your total
outstanding including all transactions, fee, and charges should not exceed this
limit.
• Cash Limit: This is the maximum Cash Advance Limit assigned to the Cardholder.
This limit is lower than the Credit Limit and is a subset of the overall Credit Limit.
• Available Credit Limit: The available Credit Limit at any time is the difference
between assigned Credit Limit & Outstanding balance on the Card at that point
of time.
• Available Cash Limit: The available cash Limit at any time is the difference
between assigned cash Limit & Outstanding Cash Balance on the Card at that
point of time.
• The credit and cash limits will vary for each Cardholder and will be disclosed in
the monthly statement sent to the Cardholder.

BILLING & STATEMENT

• The Bank will send a monthly statement to the Cardholder, e-mail and/or
physical, through the delivery mode as specified by the Bank for each billing
period during which there is any transaction/payment or any amount
outstanding on the Card account.
• Non-receipt of Statement would not affect the Cardholder's obligations and
liabilities under this agreement and he/she shall be liable to settle at least the
MINIMUM AMOUNT DUE before the Payment Due Date.
• Minimum Amount Due is calculated as 5% of Total Amount Due or such other
amount as may be determined by IndusInd Bank at its sole discretion. Please note
that making only the minimum payment every month would result in interest
being levied on all subsequent transactions from the transaction date itself & also
in the repayment stretching over a period of time with consequent interest
payment on your outstanding balance. For eg. at 3.5% p.m. it would take you 35
months to pay off an initial purchase of ₹10,000 if you make a payment of only
the Minimum Amount Due (with Minimum Amount Due at least ₹500) each
month.
• The Cardholder agrees that it is his responsibility to notify the bank in case of
non-receipt or discrepancy in his monthly statement within 15 days of his
statement billing date. In case the Cardholder does not notify the bank of any
such event, the statement will be deemed to have been delivered and conclusive.
• Late Payment Charges will be levied if Minimum Amount Due (exact amount
including decimals if any) is not paid on or before the Payment Due Date. Late
Payment Charges will also be levied in case of no payment or payment less than
the Minimum Amount Due.

HOW TO MAKE PAYMENT

All payments are to be made in Indian Rupees only . The Cardholder has the benefit
of only following modes of effecting payment to a bank:
1. Using the "Swift Pay" option on www.indusind.com to pay from any bank account
2. Online Funds transfer from a non-IndusInd Bank account using NEFT/RTGS/Visa
Money Transfer facility
3. Cheque/Draft favouring IndusInd Bank Credit Card No. XXXXXXXXXXXXXXXX
deposited at IndusInd Bank Branches/ATMs. You are advised to drop cheques at
least 4 working days prior to the payment due date to ensure timely credit to your
Card account and avoid levy of penal charges. Please mention your mobile
number on the reverse of the cheque, we shall send you an SMS on receipt of
your cheque.
4. Cash deposit at IndusInd Bank branches.
5. By activating Auto Payment Facility on your IndusInd Bank account or through
NACH facility on your non IndusInd Bank account. Contact phone banking for
more details. Payment received against card outstanding will be adjusted against
all EMIs, Taxes, Fees, Other charges, Interest Charges, cash Advance and Purchase,
in that order.

CONTACT CHANNELS

• The Cardholder can contact the Bank through any of the following
communication channels for any enquiries and/ or redressal of concerns.
1. 24-Hour Phone Banking Number:18602677777.
2. Email: priority.care@indusind.com
3. By writing to the Bank's Credit Card Unit at: IndusInd Bank Ltd. (Credit Cards
Division), PO Box 9421, Chakala, MIDC, Andheri (E), Mumbai - 400 093.
4. For unresolved grievances, please write to: Head Card Services, IndusInd Bank
Ltd. (Credit Cards Division), PO Box 9421, Chakala, MIDC, Andheri (East), Mumbai
- 400 093 or email: head.cardservices@indusind.com
Incase you do not receive a response from Head Card Services within 7 days, you
may write to: IndusInd Bank Ltd. 701 Solitaire Corporate Park, 167, Guru
Hargovindji Marg, Andheri-Ghatkopar Link Road, Chakala, Andheri (East),
Mumbai - 400 093.
E-mail: nodal.officer@indusind.com
Please quote your IndusInd Bank Credit Card Number in all your correspondences
with us.

DEFAULT

• In the event of default, the Cardholder will be sent reminders from time-to-time
by representatives of IndusInd Bank including third parties appointed by
IndusInd Bank for settlement of any outstanding on the credit card account, by
 post, fax, telephone, electronic mail, SMS messaging and/or engaging its
representatives to remind, follow up and collect dues. Any third party so
appointed, shall adhere to the code of conduct on debt collection as applicable
from time-to-time.
In the event that the Cardholder commits an instance of default, the bank at its sole
discretion will be entitled to:
• Withdraw all credit card facilities extended to the Cardholder.
• Ask the Cardholder to pay immediately all outstanding balance on the card.
• Exercise the bank's right to lien and set-off the amount outstanding against any
monies/deposits/accounts maintained in the Cardholder's name with the bank.
• Proceed independently of any right of lien/set-off to recover all outstanding in a
lawful manner deemed fit by the bank.
• Without prior notice to the Cardholder and under confidentiality, disclose to the
Reserve Bank of India or any authority, credit bureau or any governmental
authority or any other body/person the identity of the Cardholder and the fact
that the Cardholder has committed an instance of default.
The bank shall be entitled to withdraw any default report issued at its sole discretion
in case:
• The defaulter in question has liquidated his entire outstanding dues with the
bank or settled his dues with the bank.
• A court verdict has been received instructing the bank to de-list the Cardholder
against the bank in a legal suit filed by or against the bank. Decisions are taken on
a case-to-case basis upon individual reviews.
• In the event of death or permanent disability of a Cardholder, IndusInd Bank
reserves the right to pursue all courses available to it under law and equity at its
discretion, to recover any card account(s) outstandings, including recovery of the
card outstandings from any applicable insurance cover or from the
heirs/executors/ administrators of the Cardholder.

TERMINATION/REVOCATION OF THE CARDHOLDERSHIP

• The Cardholder may terminate this agreement at any time by way of a written
request or by calling IndusInd Bank Phone Banking with a request to terminate all
facilities and benefits there to associated with the credit card.
• Termination will only be effective when the bank will receive payment of all
amounts outstanding in respect of the credit card account.
• The Bank may terminate the credit card facility immediately at any time, at its
discretion or at any time restrict its use, without any notice in that regard. Where
the bank terminates the credit card facility, all amounts outstanding on the card
account (including charges or cash advances not yet debited) will become due
and payable immediately. In such case, the bank has the Cardholder's express
authority to debit the card accounts for all withdrawals/transfers effected by the
use of credit card/PIN as per the bank's records, which will be conclusive and
binding.
• If the Cardholder(s) credit card is never used or not used for more than 90 days, all
the benefits thereto may be withdrawn. Such Cardholder(s) will be given prior
notice of such withdrawal.

LOSS/THEFT OF THE CARD

• The Cardholder is responsible for the security of the card and shall take all steps
to ensure the safe keeping thereof.
• The Cardholder shall report the loss of the card to the Bank by calling the 24-Hour
Phone Banking number, through IndusMobile/IndusNet/IVR or by sending SMS
BLOCK <last 4 digits of Credit Card number> to 5676757 from his registered
mobile number, immediately on such loss. The Bank will attempt to deactivate
the card immediately to prevent misuse. The Cardholder must file a First
Information Report ('FIR') with the local police. The Cardholder must send a
written confirmation to the Bank. The Cardholder shall then send the following
documents to the Bank:
• FIR Report duly acknowledged by an officer
• Letter giving details of the loss/disputed transactions
• Indemnity letter from the Card holder
• Passport copies, incase of International transaction dispute
• All other documents as required by the bank and to the satisfaction of the
bank.
• The bank shall at its own cost, take out an insurance policy for lost/stolen card
within the geographical limit and subject to the terms and conditions and the
limit as more particularly set out in the policy.

OTHERS

• I/We, certify that all information furnished by me/us is true. I/We, the
Cardholder(s) hereby expressly authorise the bank for the purpose of credit
 verification or reference checks, protection of its interests, etc. to disclose all/any
information/documents relating to the Cardholder/this agreement and/or any
other agreements or upon default committed by the Cardholder, to the Reserve
Bank of India, Income Tax Authorities, Law enforcement authority , tribunals,
courts, judicial bodies, other banks, credit bureau, financial institutions or any
other third party, at any point of time. l/We waive the privilege of privacy & privity
of contract.
• The Cardholder hereby agrees that the information furnished by the Cardholder
in the application or otherwise, may be further used by bank for marketing
purposes to sell card related offers, including but not limited to balance transfer,
EMI offers, cash-related offers, insurance products, etc. from time-to-time.
Further, bank may use this information to market other products of bank from
time-to-time in conformity with the disclosure norms as applicable.
• Bank may also use the information provided by the Cardholder for marketing
their products via telemarketing channels/calls or direct mail or any other
channel of communication deemed fit by the bank. For ensuring that the
Cardholder(s) are not inconvenienced, the bank maintains a 'Do-Not-Call' register
and if the Cardholder(s) would not like to be called for any marketing offers, they
may inform the bank for listing their said contact numbers in the 'Do- Not-Call'
register.
• The Cardholder acknowledges that, as per the business practices and applicable
provisions, the bank is authorised to share Cardholder information with any
existing or future Credit Bureaus as determined by the bank from time-to-time.
The Cardholder further acknowledges that the bank is entitled to share such
information without providing prior notice to the Cardholder, and such
information may pertain to positive or negative performance/default by the
Cardholder.
• The Credit Information Bureau of India Ltd. (CIBIL) is an initiative of the
Government of India and the Reserve Bank of India (RBI) to improve the
functionality and stability of the Indian financial system. This is in line with RBI's
efforts to provide an effective mechanism for exchange of information between
banks and financial institutions, thereby enabling Cardholders to avail of better
credit terms from various institutions.
• All banks and financial institutions participating in this initiative are required to
share Cardholders' data with CIBIL. In view of the above, the bank wishes to
inform the Cardholders that IndusInd Bank shall be reporting the data pertaining
to the Cardholders' Account with them to CIBIL. This data will be updated on a
regular basis for all its Cardholders and the bank thanks the Cardholder(s) for
their continuing support and co-operation in this matter.
• Please note, Reward Points accumulated on IndusInd Bank Tiger Credit Card will
be valid for a period of 24 months from the date of accrual.
• IndusInd Bank Tiger Credit Card is a co‐branded credit card issued by IndusInd
Bank in partnership with Tiger Fintech Private Limited (A Bajaj Capital Group
Company). There is a revenue sharing arrangement between IndusInd Bank &
Tiger Fintech Private Limited for this co‐branded credit card.
IndusInd Bank Tiger Credit Card.
Magnificent rewards which increase with your spends.

For more information:

Please visit our bank branches
Call our 24-hour Phone Banking at 1860 267 7777
Log on to www.indusind.com
E-mail us at priority.care@indusind.com

Note: The stated documentation is subject to change and is at the sole discretion of IndusInd Bank.
Terms and conditions apply.