1

Procurement and supply operations

Procurement and supply operations chapter 1 Group Assignment 1

Due date 07/02/2022

Submission via email

Please note that the group only submits a single document

Questions For Chapter One

1. The humanitarian charity Médecins Sans Frontières (also known as Doctors Without Borders) is
an example of …

a. a private organisation

b. a public organisation

c. a third sector organisation

d. a small to medium enterprise

2. Drag and drop the correct option into the blank space.

____________ is regarded as a typical organisational function.

Reception, Production, Canteen, Car parking

3. Jay works for a government owned organisation and has to ensure that the money spent is
done so in accordance with many regulations? What sector does Jay work in?

a. Public sector

b. Private sector

c. Third sector

d. Quaternary

4. Which type of organisational structure has many tiers of management and is known for having a
long decision making process?

a. Hierarchical

b. Functional

c. Flat

d. Centralised

5. A company that supplies intangible offerings to its customers is referred to as what type of

organisation?

a. Service

b. Production

c. Manufacturing

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d. Charity

6.Which of the following would uniquely to a private sector

a. Provides value to a range of stakeholders

b. Complies with regulatory requirements

c. Issues and debentures

d. Utilize e-procurement platforms

7.A charity is a type of organization in which sector

a. Private sector

b. public sector

c. Voluntary sector

d. financial sector

8.Which of the following is the role of human resource management (personnel) function in
an organization

a. Training and recruitment

b. Sorting out office problems with telephone

c. Checking and processing invoices

d. Analysis of manufacturing costs

9.Which of the following tasks form part of sales and marketing activities

a. Repairing customers faulty goods under warranty

b. Planning and implementing new developments on the internet

c. Persuading customers that the companies products are what they need

d. Preparing customers annual accounts

10.The public sector includes which of the following organization’s

a. Banks ,insurance companies and retail shops

b. Management consultancies and data warehouses

c. Central government departments and local authorities

d. Sports clubs,churches and charities

11.A pressure group is an example of...

a. Private sector organisation

b. Third sector organisation

c. Fourth sector organisation

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d. Public sector organization

12. A government agency is an example of...

a. Public organisation

b. Third sector organisation

c. Private sector organisation

d. A small to medium enterprise

13.CLEAN ENVIRO is a small group formed by residents of a village. Their purpose is to create an
awareness to companies operating in their village about the importance of taking care of the
environment, CLEAN ENVIRO is an example of a .....................

a. Trade union

b. Regulatory body

c. Pressure group

d. Profit organisation

14. Which of the following is a correct feature of a production organisation?

a. Provide intangible services

b. Quality is difficult to measure

c. Hold low inventory levels

d. Hold large inventories

15. Drag and drop the correct option into the blank space.

................. is a factor that helps in ensuring that employees are energetic, focused and are
committed to achieving the goals of the organisation.

a. Strategy

b. Motivation

c. Manager

d. Skill

16. Which of the following is perceived as one of the motivation factors in an organisation?

a. Sticking to one job role everyday

b. Incentivizing good employee performance

c. Avoiding use of delegation

d. Lack of employee engagement in decision making

17. Which type f organisational structure has many tiers of management and is known for having a

long decision making process?

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a. Hierarchical

b. Centralised

c. Functional

d. Flat

18. A stage of team formation that describes a situation where team members have calmed down
and understand what their team roles are is...

a. Storming

b. Forming

c. Norming

d. Mourning

19. A group of individuals who have an interest in the organisation is known as...

a. Shareholder

b. Stakeholder

c. Provider

d. Employee

20. Suppliers and customers are example of...

a. Internal stakeholders

b. Distance stakeholders

c. Employed stakeholders

d. External stakeholders

21. Which of the following is an example of an internal stakeholder?

a. Supplier

b. Owners

c. Supplier

d. Government

22. An objective of private organisation is to...

a. Provide a service

b. Maximise revenues

c. Create an awareness

d. Increase number of shareholders

23. Drag and drop the correct option into the blank space.

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An organisation’s .............. statement explain the reason why an organisation exit and its
intended goals.

a. Vision

b. Strategy

c. Mission

d. Objective

24. A flat structure is characterised by...

a. Fewer levels of management

b. An inflexible structure

c. Large layers of management

d. Long decision making times

25. Drag and drop the correct option into the blank space.

.............. is regarded as a typical organisational function.

a. Reception

b. Canteen

c. Car parking

d. Production

26. The sales function is responsible for...

a. Acquiring raw materials

b. Ensuring effective specifications

c. Dealing with customers and getting orders

d. Turning buyer specifications into product

27.Services cannot be inventoried .This statement

a. Always true

b. Sometimes true

c. Sometimes false

d. Always false

28.The outputs of a university are

a. Goods

b. Mainly goods with some services

c. Mainly services with some goods

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d. Services

29.What type of organization has no physical base ,headquarters or permanent presence

a. Regional

b. Divisional

c. Actual

d. Virtual

30.If a decision -making is kept close to the top of a firm then it is said to be

a. Centralized

b. Decentralized

c. Formalised

d. Incentivised

31.Which department of a firm has the main role of responding to enquires and complaints
from customers

a. Sales and marketing

b. Human resources

c. IT and engineering

d. Customer support

32.Which of the following is a strategic responsibility of procurement

a. Development of procurement guidelines and procedures

b. Preparing specifications

c. Preparing purchase orders

d. Selecting and contacting suppliers

33.In which type of structure are tasks of an organization grouped together according to
the common nature and common focus

a. Dysfunctional

b. Functional

c. Disparate

d. Fundamental

34.Management through a wide span of control is easier

a. Subordinates who are close to retirement age

b. Subordinates who are incompetent untrustworthy and not well motivated

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c. Subordinates who are competent ,trustworthy and well motivated

d. Subordinates who have been newly recruited to an organization

35.Features of a business organization include

a. Voluntary and charity activities ,social networking informality

b. Division of labour ,planning and control

c. Informal organisations include which of the following

d. Social networks an d grapevine

e. Social network and teleconferencing

36Which of the following an output of a manufacturing company

a. High quality services

b. Public accountability an d audit

c. Tangible products to customers

d. A well educated workforce

37. Which of the following is an argument in favour of a narrow span of control in an

organization

a. Lower costs to implement

b. Reduces the need for managers to delegate

c. Subordinates gain more experience

d. More requirements for supervisory requirements

38.The National Health Service in the UK is an example of an organization in which sector

a. Public

b. Private

c. Third

d. Primary

38.Survival growth and make profit are examples of what ?

a. KPI

b. Objectives

c. Service level agreements

d. Mission statement

39.HR,customer service and procurement are examples of what in an organisations

a. Employees

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b. Functions

c. Shareholders

d. Partnership

40.Which of the following can be defined as a network of organisations involved in the

creation and delivery of products and services to the end user

a. The customer delivery matrix

b. The logistics systems

c. The supply chain

d. The distribution strategy

41.In a typical tender process which of the following is sent from buying organization to
potential suppliers before bids can be prepared

a. Tender purchase order

b. Request for tender information

c. Invitation to tender

d. Tender analysis table

42.In which of the following situations will a buyer need to undertake enquiries with a range
of potential suppliers

a. Where item is new or high value

b. Where a call of contract is in operation

c. A blanket order is in operation

d. Where a system of vendor managed inventory is in place

43.The letter M in SMART Acronym when applied to objectives stand for

a. Measurable

b. Major

c. Manageable

d. Must

44.The main types of organizational sectors are

a. First ,second ,and third sectors

b. Private ,public and third sectors

c. First sector ,private and public sector

d. Primary ,agriculture and fishing

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45.Which of the following is defined as obtaining goods and services by buying ,leasing ,hiring
and borrowing

a. Purchasing

b. Procurement

c. Sourcing

d. Acquisition

46.Which of the following are the traditional five rights of procurement

a. Quality ,quantity ,place ,terms and price

b. Source ,quantity ,place ,time ,price

c. Quality ,quantity ,price,time,place

d. Specification ,quantity ,place, time ,price

47.Which of the following is the sequence in which documents are issued in the purchasing
cycle

a. Purchase order ,enquiry ,order acknowledgement ,quotation ,delivery notes

b. Quotation ,order acknowledgement ,enquiry ,purchase order ,delivery notes

c. Enquiry ,Purchase order ,quotation ,order acknowledgement ,delivery note

d. Enquiry ,quotation ,purchase order ,order acknowledgement ,delivery notes

48.Which of the following would cause an existing supply chain to fail

a. Where downstream demand is reduced by 10%

b. A sole source goes into liquidation

c. Where a supplier reports a 10% increase in inbound logistics

d. Where a new product development is required

49.The procurement and finance function can be in conflict if finance delays making
payments to suppliers .Why might finance do this

a. To improve the organizations’ cash flows

b. To reduce budgets

c. To reduce overheads

d. To improve supplier relationships

50.Satisfied stakeholders may behave in which of the following ways?

a. Do a & b.

b. Seek to change things in the organisation.

c. Demonstrate loyalty to the organisation.

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d. Do b & c.

e. Leave the organisation.

51.What should organisations seek to do with stakeholders who have high interest and high
power?

a. Invest maximum effort.

b. Do nothing.

c. Keep informed.

d. Keep satisfied.

e. Invest minimal effort.

52.What should organisations seek to do with stakeholders who have high interest and low
power?

a. Invest minimal effort.

b. Keep informed.

c. Keep satisfied.

d. Invest maximum effort.

e. Do nothing.

53.A category for keep informed stakeholder holds which of the following?

a. High interest and low power.

b. Medium interest and high power.

c. Low interest and low power.

d. Medium interest and medium power.

e. Low interest and high power.

54.A category D (Manage closely )stakeholder holds which of the following?

a. High interest and medium power.

b. High interest and low power.

c. Medium interest and medium power.

d. Medium interest and high power.

e. High interest and high power.

55.A category A (Minimum effort)stakeholder holds which of the following?

a. Low interest.

b. High power.

c. Low power.

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d. Answers a & b.

e. Answers a & c.

56.A category C (Keep satisfied )stakeholder holds which of the following?

a. High power.

b. Low interest.

c. High interest.

d. Answers a & b.

e. Answers b & c.

57.External stakeholders of a company exercise their power via which of the following?

a. Quality of goods.

b. Payment of tax.

c. Size of contracte.

d. Payment terms.

e. All of the above.

58.According to Herzberg, what are motivators?

a. Job factors that make an employee more productive

b. They're generally not present for the majority of employees in the workforce.

c. Job factors that make an employee feel dissatisfied

d. Job factors that make an employee feel satisfied

59.The highest level of needs in Maslow’s hierarchy is:

a. safety.

b. physiological.

c. esteem.

d. self-actualization.

60.In Herzberg’s two-factor theory:

a. a job is motivating if all the hygiene factors are satisfied.

b. all motivators are intrinsic factors.

c. removal of all dissatisfying elements makes a job satisfying.

d. all of the above.

61.Rearrange the steps of Maslow's Need Hierarchy Theory.

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A. Self - Actualisation Needs

B. Physiological needs

C. Belongingness and love needs

D. Self - esteem needs

E. Safety needs

a. ABCDE

b. ADCBE

c. DCBEA

d. ADCEB

62. State true or false

i. Needs reflect either physiological or psychological deficiencies.

a. True

b. False

63.Who propounded the Need's Theory

a. Frederick Herzberg

b. Alderfer

c. Abraham Harold Maslow

d. None of the above

64.The two factor theory is based on which factors?

a. Hygiene and behavioural

b. Safety and self - esteem

c. Self - actualisation and status quotient

d. None of the above

65.Which of the following will Herzberg classify as a hygiene factor

a. Responsibility

b. Growth

c. Company policy

d. Achievement

66.Which of the following will be considered a motivator in motivation hygiene theory

Salary

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a. Supervision

b. Working condition

c. Recognition

d. Company policy

67.Herzberg investigated which of the following questions

a. What do people need from their jobs

b. What do people deslike from their jobs

c. What do people want from their jobs

d. What do people take from their jobs

68.According to Maslow when does a need stop motivating

a. When it is substantially satisfied

b. It never stops motivating

c. When one returns to a lower level need

d. When a higher level need comes into focus

69.What are three dissatisfiers

a. Work conditions,pay and challenge

b. Work conditions ,challenge and growth opportunity

c. Company policy ,challenge and work condition

d. Company policy , work conditions and pay

70.Kelly a single mother recently re-entered the workforce in order to be able to pay her
most basic needs namely ,food ,water ,shelter and clothing for her and her son .According to
Maslows hierarchy of needs which need level is she trying to fulfil ?

a. Self actualization

b. Esteem needs

c. Safety

d. Social

e. Physiological

71.When Brook was recently deciding between two job offers ,his decision came down to
which which offer e reflected better health insurance ,pension plan ,and safe working conditions
,According to Maslow which need level is he focusing on in his decision ?

a. Esteem

b. Physiological

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c. Social

d. Self actualization

e. Safety

72.Don was areal ‘people person ‘ so he was glad when his employer began to emphasize
working in teams.Don enjoyed working with others as opposed to to working by himself
.According to Maslow which need is motivating Don

a. Esteem

b. Safety

c. Self-actualization

d. Physiological

e. Social

73.Chao has a lot of internal drive .His overall goal is to ‘to be all he can be “in all aspects
of life .Which level of Maslows hierarchy of needs is reflected on Chaos attitude?

a. Social

b. Self-actualization

c. Physiological

d. Esteem

e. Safety

74.Which of the following would motivate employees according to Fredrick Herzberg

a. Improvement in working conditions

b. Fixing heating systems

c. Receiving recognition for a job well-done

d. Having supervisor hang around more

75.What is the term for the set of behaviours and tasks that a member of the group is expected to
perform because he or she is a member of the group?

a) Group roles

b) Virtual teamwork

c) Synergy

d) Role making

76.Which one of the following is not a characteristic of a team?

a) Minimal and formal knowledge sharing

b) Collective output

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c) Individual and collective responsibility

d) Fluid dimension to roles and tasks

77.What is the term Tuckman uses for reaching consensus as a group?

a) Storming

b) Performing

c) Forming

d) Norming

78.According to Belbin (1981) an extroverted and enthusiastic person fits with what role?

a) Co-ordinator

b) Shaper

c) Resource investigator

d) Implementer

79.What are group norms?

a) Modes of behaviour that are acceptable to and shared by group members

b) Modes of behaviour that are shared by some members of the group

c) Modes of behaviour that challenge group values and beliefs

d) Modes of behaviour that are different of those of the other group members

80.What is the purpose of a 'quality circle'?

a) Bring together managers and workers to find improvements.

b) Bring together managers and workers to discuss output.

c) Bring together managers and workers to review quality of work.

d) Bring together managers and workers to review targets.

81.Tuckman's stages of team formation go in what order?

a. Norming, storming, forming, performing, adjourning

b. Forming, storming, norming, performing, adjourning

c. Founding, storming, norming, performing, adjourning

d. Forming, staining, norming, performing, adjourning

82.In the Belbin Team Role someone who is creative, imaginative, free-thinking, generates ideas,
and solves difficult problems is a:

a. Plant

b. Implementer

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c. Specialist

d. Resource Investigator

83.In the Belbin Team Role someone who is Sober, strategic and discerning BUT Sees all
Sometimes lacks the drive and ability to options and judges accurately

a. Plant

b. Implementer

c. Specialist

d. Resource Investigator

e. Monitor Evaluator

84.In the Belbin Team Role someone who is Co-operative, perceptive and diplomatic. Listens and
averts friction but Can be indecisive in crunch situations and tends to avoid confrontation is
known as

a. Implementer

b. Specialist

c. Resource Investigator

d. Monitor Evaluator

e. Teamworker

85.In the Belbin Team Role someone who is Single-minded, self-starting and dedicated. They
provide specialist knowledge and skills but Can only contribute on a narrow front and tends to
dwell on the technicalities is known as

a. Plant

b. Implementer

c. Specialist

d. Resource Investigator

e. Monitor Evaluator

86.In the Belbin Team Role someone who is Practical, reliable, efficient. Turns ideas into actions
and organises work that needs to be done but Can be a bit inflexible and slow to respond to new
possibilities is known as

a. Plant

b. Implementer

c. Specialist

d. Resource Investigator

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e. Monitor Evaluator

87.In the Belbin Team Role someone who is Painstaking, conscientious, anxious. Searches out
errors. Polishes and perfects but Can be inclined to worry unduly, and reluctant to delegate is
known as

a. Implementer

b. Specialist

c. Resource Investigator

d. Completer /finisher

e. Monitor Evaluator

88.In the Belbin Team Role someone who is Challenging, dynamic, thrives on pressure. Has the
drive and courage to overcome obstacles but Can be prone to provocation, and may sometimes
offend people's feelings is known as

a. Implementer

b. Shaper

c. Resource Investigator

d. Completer /finisher

e. Monitor Evaluator

89.In the Belbin Team Role someone who is Mature, confident, identifies talent. Clarifies
goals.Delegates effectively but Can be seen as manipulative and might offload their own share of
the work is known as

a. Implementer

b. Coordinator

c. Resource Investigator

d. Completer /finisher

90.Which of the following is not a factor to be considered in location of an organization

a. Travel connections

b. Local environment

c. Security

d. Competition

e. Demographics

f. None of the above

91.Which of the following is NOT a feature of a service organization

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a. Offer intangible services

b. Don't have inventory

c. Services are often bespoke

d. Goods are produced before they are consumed

e. Services are provided as they are needed

f. Quality is harder to measure

92.Which of the following is NOT a feature of a PRODUCTION organization

a. Make/manufacture something

b. Offer tangible products

c. Quality is harder to measure

d. Have inventory

e. Often produce large volumes of standard product

93.The type, age, culture, interests and financial position of people is a definition of

a. Goals

b. Objectives

c. Demographics

d. Statistics

94.These are examples of intangible items an organisation could supply except

a. Cleaning service

b. Electricity supply

c. Insurance

d. Business consultancy

e. Books

95.Something you cannot physically see or touch is definition of

a. Inventory

b. Tangible

c. Intangible

d. Production

96.The following are examples of public sector organisations except

a. Military

b. Municipal services

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c. Universal health care

d. Charity

97.The state of money flow, manufacturing, distribution, availability and consumption, or

scarcity, of goods and services, energy, labour, or other resources at country level is a definition of

a. Sector

b. Objective

c. Economy

d. Mission

98.This is when members get to know each other and begin to share ideas and goals. Views are
shared in a stronger way, and arguments may occur while people work out where they fit in the
team.

a. Forming

b. Performing

c. Storming

d. Adjourning

99.This is when things have calmed down and people understand their roles. Everyone accepts
each other's behaviour.

a. Forming

b. Performing

c. Storming

d. Norming

e. Adjourning

100.This is when the team is working well together and is getting the results they set out to
achieve.

a. Forming

b. Performing

c. Storming

d. Norming

e. Adjourning

101________ are any individuals or groups of individuals that have an interest in the organization

a. Teams

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b. Groups

c. Stakeholders

d. Members

102_______stakeholders are people or groups of people who have an interest in the organisation
and could be affected by it, but are not directly linked to it.Examples include Customers ,Bank
providing credit to the organisation and Suppliers

a. Internal stakeholders

b. Important stakeholders

c. international stakeholders

d. External stakeholders

103.Internal stakeholders include the following except

a. Employees

b. Managers

c. Directors

d. Suppliers

104.A statement describing the future desired state of the organization is a definition of

a. Mission

b. Vision

c. Goals

d. Objectives

105.Employment law is under which STEEPLE Framework

a. Political

b. Legal

c. Economic

d. Ethical

106.Demographics is under which STEEPLE Framework

a. Social

b. Legal

c. Economic

d. Ethical

107.Government policy is under which STEEPLE Framework

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a. Social

b. Legal

c. Political

d. Ethical

108.The following are factors under Economic in STEEPLE Framework

a.Interest rates ,exchange rates ,employment law

b.Exchange rates ,inflation ,interest rates

c. Inflation, intellectual property, employment law

d.reputation ,competition ,confidentiality

109.The following are TWO factors under Ethical factors in STEEPLE framework

a.Reputation and confidentiality

b.Interest rates

c.Intellectual property

d.Funding

110.Environmental factors include all of the following except

a. Green policies

b. Sustainability

c. Carbon footprint

d. Trends

111.Social factors include ALL of the following except

a.Demographics

b.Trends

c.Customer buying patterns

d.Funding

112.Legal factors include all of the following except

a.Emerging technology

b.Current legislation

c.Health and safety

d.Employment law

113.What type of organisational culture is most likely to deliver stability and efficiency?

a) Task culture

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b) Role culture

c) Power culture

d) People culture

114.Power distance in national cultures is a characteristic of a model by which writer?

a) Geert Hofstede

b) David Yip

c) Tony Purdie

d) Michael Porter

115.There are number of factors that decide or define the culture of an organization including:

a. Structure and size, leadership

b. Environment, events, nature of business and nature of client.

c. Both A&B

d. None

116.Cultural web – is responsible for the prevailing culture and consists of interrelated elements of
culture including:

a. Routines and rituals, stories and myths

b. Symbols, power structure, organization structure and control systems.

c. Both A&B

d. None

117.Organizational Culture –

a. It refers to a set of beliefs, values and attitudes shared by everyone in the organization.

b. It refers to the way in which organizations are managed.

c. Both A&B

d. None

118.Corporate culture –

a. It refers to a set of beliefs, values and attitudes shared by everyone in the organization.

b. It refers to the way in which organizations are managed.

c. Both A&B

d. None

119.The factors shape the culture of a workgroup, or an organization include:

a. Structure and size

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b. Leadership

c. Nature of Business

d. All of the above

120.The existence of a well-defined, engraved and robust culture can bring dysfunctional aspects
to an organization as well. Which of the following may be the key dysfunctional aspects?

a.Shared Values not aligned

b.Creating barriers to change towards something that is not considered part of the existing culture

c.Creating barriers to diversity

d.All of the above

121.At the norming stage, the team is involved in defining ______

a. Goals

b. Roles

c. Relations

d. None of the above

122.The philosophy that guides an organisation’s policies towards its employees and customers is
an important part of

a. Management strategy

b. Organisation behaviour

c. Organisational culture

d. Organisation development

123.Organisation structure primarily refers to

a. how activities are coordinated & controlled

b. how resources are allocated

c. the location of departments and office space

d. the policy statements developed by the firm

124.Forces affecting organisational behaviour are

a. People

b. Environment

c. Technology

d. All of the above

125.Organisational behaviour is

a. A science

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b. An art

c. A science as well as an art

d. None of the above

126.The study of organisation behavior has certain basic assumptions. They are

a. An industrial enterprise is an organisation of people

b. These people must be motivated to work effectively

c. The goals of the employee and the employer may not necessarily coincide

d. All of the above

127 .Strategic planning as a broad concept consists of

a. corporate strategy and business strategy

b. strategy formulation and strategy implementation

c. inputs and outputs

d. environmental analysis and internal analysis

128 .Functional managers are responsible

a. for a single area of activity

b. to the upper level of management and staff

c. for complex organisational sub-units

d. for obtaining copyrights and patents for newly developed processes and equipment

129 .The field of organisational behaviour examines such questions as the nature of leadership,
effective team development, and

a. Interpersonal conflict resolution; motivation of individuals

b. Organisational control; conflict management

c. Motivation of individuals; planning

d. Planning; development

130 .The field of organisational behaviour is primarily concerned with

a. The behaviour of individual and groups

b. How resources are effectively managed

c. Control processes and interactions between organisations,external context

d. Both a and c

131. ________________________ advocated that humans are essentially motivated by levels of

needs

a. A. Maslow

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B.Follet

c. Elton mayo

d. Ivon Pavlov

132 .Concerning organizational cultures,

a. a strong culture is a more productive environment

b. a weak culture is a more productive environment

c. the specific culture that contributes to positive effectiveness is well known

d. the stronger the culture, the more influential it is on employee behavior

133.In order from lowest to highest, what are Maslow’s five classes of needs?

a. Social-esteem-physiological-safety-self-actualization

b. Physiological-safety-social-self-actualization-esteem

c. Physiological-safety-social-esteem-self-actualization

d. Self-actualization-esteem-safety-social-physiological

134.What is the key word in understanding organization structure?

a. Control b. Change c. Process d. Delegation

135.Organization structures

a. affect group behavior more than individual behavior

b. change rapidly to meet environmental and market changes

c. contribute positively to organizational performance

d. can be defined simply as activities that occur regularly

136 .Groups created by managerial decision in order to accomplish stated goals of the

organization are called

a. formal groups

b. informal groups

c. task groups

d. nterest groups

137._____________ is the force of action or motivation.

a) Behaviour

b) Stimulus

c) Perception

d) Attitude

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138 .The job satisfaction of an employee is depend on the

a) behaviour

b) attitude

c) personality

d) employer

139.A satisfied employee will be a

a) motivator to others

b) manager

c) High performer

d) Team Leader

140._________________ is the process of stimulating people to actions to

accomplish the goals.

a) Bonus

b) Motivation

c) Performance based Incentive

d) Promotion

141.Salary, and basic working condition will come under _____________ Needs

a) Safety b) Physiological need c) social need d) organizational

142.______________ need improves the confidence level of an employee when satisfied.

a) Social b) Safety c) Basic d) Esteem

143.Which of the following is not a part of hygiene factor of two factor theory

a) Company policy b) Administration c) responsibilities d) Interpersonal Relations

144.Responsibility, Advancement etc are example of

a) Motivators b) hygiene factors c) improvement factors d) advance factors

145.Confidence, Leadership, Achievement, ability, Recognition, Prestige, etc, are ------------needs

of Maslow’s Hierarchy.

a. Physiological

b. Safety

c. Esteem

d. Self-actualization

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146. ---------- refer to the aggregate of personal contacts and interaction and the network of

relationships among individuals obtained in all formal groups.

a. Command Groups

b. Interest Groups

c. Friendship Groups

d. Informal Groups

147 .Which of the following statement is correct?

a. Grapevine refers to the informal communication system.

b. The term arose during the Civil War days when intelligence telegraph lines were tied loosely

from tree to tree just like a grapevine.

c. Davis found that in normal work situations, more than three-fourths of grapevine information

is accurate.

d. As grapevine stems from social interaction, it is highly varied and dynamic in nature.

Options: 1) Only a 2) Only b 3) b, c , d 4) All of the above

148. ------------is defined as “a small number of people with complementary skills who are
committed to a common purpose, performance goals and approach for which they hold

themselves mutually accountable.”

a. Team

b. Group

c. Team Development

d. Team Building

149.------------------- identifies following stages of team development i.e. Forming, Storming,

Norming and Performing.

a. Handy

b. Woodcock

c. Samtel

d. None of the above

150.----------------- as a structured attempt to improve and develop the effectiveness of a group of

people who work together, permanently or temporarily.”

a. Team building

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b. Groups

c. Team working

d. Conflict Management

151.Choose the correct option;

a. Conflicts has both functional and dysfunctional consequences.

b. Communication gaps hamper collaboration and foster misunderstandings.

c. Personal characteristics and value systems can be a source of conflict.

d. Conflict arises from motivational factors.

Options: 1) Only b and d 2) Only a and c 3) a, b, c 4) All of the above

152 .The organization with narrow span has a disadvantage of –––––––––––.

a) Having many levels of management

b) Close control

c) Close supervision

d) Fast communication

153.One of the advantages of a narrow span of control is that:

a. Employees can take more Holidays

b. A manager can more easily communicate with employees

c. Feed back is no longer required from employees

d. Fewer appraisals need to be written each year.

154. A tall organization has:

a. A small number of managers with wide span of control

b. A small number of managers with narrow span of control

c. A large number of managers with wide span of control

d. A large number of managers with narrow spans of control

155. Which of the following would you not expect to find at an organization that possesses a

very strong culture?

a. The company has a profound slogan that is proudly displayed throughout the organization.

b. The organization provides an extensive training program for newly hired employees.

c. The organization uses an in-depth selection process for all potential job candidates.

d. The organization only engages newspaper advertisements to fill vacant job positions.

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156.Of the forces that shape the ethics of an organization's managers, which one would be

comprised of government regulations, special interest groups, and global market forces?

a. Organizational culture

b. Personal ethics

c. External stakeholder’s

d. Organizational systems

157. Organizational restructuring is an example of ________ change.

a. strategic

b. transformational

c. structural

d. incremental

158.Which of the following does the term Corporate Social Responsibility relate to?

a) Ethical conduct

b) Environmental practice

c) Community investment

d) All of the above

159.In a __________culture the employees believe they are more important than the organisation
as a whole. This can make it difficult for the organisation to function

a. Role culture

b. Person culture

c. Power culture

d. Task culture

160.In a __________ culture specialised teams are formed to achieve targets and solve problems
within the organisation

a. Role culture

b. Person culture

c. Power culture

d. Task culture

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161.In a __________culture people have specific responsibilities that have been given to them by
senior people in the organisation based on their interests, special skills and education. This can
encourage ownership of the work.

a. Role culture

b. Person culture

c. Power culture

d. Task culture

161. A company may become insolvent if it

a) makes a loss

b) has negative working capital

c) cannot meet its budgeted level of profit

d)cannot pay creditors in full after realisation of its assets

162. What is meant by the phrase CSR?

a) Corporate Social Responsibility b) Company Social Responsibility

c) Corporate Society Responsibility d) Company Society Responsibility

163. A sets out the purpose and general direction for the organisation?

a) Mission statement

b) Purpose statement

c) Vision d) Profit statement

164. Which of the following would most effectively act as the primary objective of a business

organisation?

a) To make a profit

b) To procure resources

c) To communicate with shareholders

d) To mediate between the organisation and the environment

165.Who are organisational stakeholders?

a) Government b) Employees c) Customers d) All of the above

166.What is Ethics to do with?

a) The wider community

b) Business

c) Right and wrong

d) Nothing

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167 .Stakeholders are considered more important to an organization when:

a) they can make use of their power on the organization

b) they do not emphasize the urgency of their issues

c) their issues are not legitimate

d) they can express themselves articulately

168.Who has overall responsibility for the strategy and decision making within an organisation.

a. Senior managers /Operatives

b. Directors /Supervisors

c. Managing director/CEO

d. Team leaders /Managers

169.-------------is when some departments within the organisation break away and form their own
set of rules, ways of working and, over time, a different culture from the main business.

a. Centralization

b. Differentiation

c. Decentralization

d. Integration

170.____________is where an organisation works with all the departments to ensure they are
aligned

a. Differentiation

b. Centralization

c. Integration

d. Decentralization

171__________ department ensures that all filing, paperwork and electronic records are up to
date and in order

a. Human resource

b. Finance

c. Administrative

d. Information technology

172.________________are responsible for trying to answer all questions and resolve queries in a
timely and professional manner

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a. Marketing

b. Customer service

c. Human resource

d. Finance

173.___________are in charge of recruitment, training needs, development of staff, staff disputes

and payroll.

a. Customer care

b. Finance

c. Human resource

d. Administrative

174.The __________ function within an organisation is responsible for the organisation's brand
identity. Promoting the business, its products or services, and making people aware of what it does
is critical to its success.

a. Customer care

b. Finance

c. Human resource

d. Marketing

e. Administrative

175.-----------------------Is responsible for checking order acknowledgements and ensuring deliveries

arrive on time and in full

a. Expeditor

b. Head of procurement

c. Supply chain specialist

d. Supplier relationship manager

176.___________function is responsible for designing and bringing new products to the

organisation or improving current products to keep up with market trends.

a. Information technology

b. Finance

c. Human resource

d. Marketing

e. Administrative

f. Research and development (R&D)

177._____Visit potential customers and try to develop a relationship manager

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a. Sales director

b. Business development Manager

c. Customer service

d. Operations/

e. Production

178._____________Contribute towards ensuring all workers are paid and procurement's suppliers
are paid

a. Finance

b. Production

c. Human resource

d. Sales manager

179.The lapse of time between placing an order with a supplier and receipt of the goods is known
as

a. Expediting

b. Lead time

c. Supply chain

d. Logistics

180.The following are critical factors to be considered when evaluating suppliers

a. Capacity ,environment policy financial stability ,name ,location

b. Direction ,environment policy financial stability ,colour ,location

c. Capacity ,environment policy financial stability ,reputation ,location

d. None of the above

181.The following TWO groups are carters 10 cs except

a. Competency, Capacity, Commitment, Control, Cash

b. Cost, Consistency, Culture, composition, control, capacity

c. Cost ,Consistency , Culture , Clean ,Communications

d. Competency, Correction, Commitment, Control, Cash

182.___________is a very important area within procurement as it is the act of physically getting
something from the supplier to the customer

a. Logistics

b. Supply chain

c. Supply

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d. Supply network

183.Which of the following is the first document in the procurement cycle and is Paper or
electronic document stating a need for procurement to supply a product or service

a. ITT

b. RFQ

c. Purchase requisition

d. Purchase order

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