Direct Debit
Direct Debit
Direct Debit
Request and authority to debit the account named below to pay Toyota Finance Australia Limited ABN 48 002 435 181
By signing this Direct Debit Request, you acknowledge having read and understood the terms and conditions governing the debit
arrangements between you and Toyota Finance Australia Limited as set out in this Request and in your Direct Debit Request Service
Agreement.
Page 1 of 2. App Number: AP-1283851 Doc Set Version: DD-002 Generated on: Mon Aug 21 14:42:32 EST 2023
Toyota Finance is a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536. TFA044 (01/2020)
DIRECT DEBIT REQUEST SERVICE AGREEMENT
Definitions 4.3 If any two consecutive dishonours occur, your direct debit request
“account” means the account held at your financial institution from will be suspended and you must contact us to rectify the
which we are authorised to arrange for funds to be debited. suspension in accordance with clause 4.2(c).
“agreement” means this Direct Debit Request Service Agreement 4.4 You should check your account statement to verify that the
between you and us. amounts debited from your account are correct.
“business day” means a day other than a Saturday or a Sunday or a
5 Dispute
public holiday.
“debit day” means the day that payment by you to us is due. 5.1 If you believe that there has been an error in debiting your account,
“debit payment” means a particular transaction where a debit is made. you should notify us directly on the Customer Service Number for
“direct debit request” means the Direct Debit Request between us and your State and confirm that notice in writing with us as soon as
possible so that we can resolve your query more quickly.
you.
“us” or “we” means Toyota Finance Australia Limited ABN 48 002 435 5.2 If we conclude as a result of our investigations that your account
181 you have authorised by signing a direct debit request. has been incorrectly debited, we will respond to your query by
“you” means the customer who signed the direct debit request. arranging for your financial institution to adjust your account
“your financial institution” is the financial institution where you hold (including interest and charges) accordingly. We will also notify
the account that you have authorised us to arrange to debit. you in writing of the amount by which your account has been
adjusted.
1 Debiting your account 5.3 If we conclude as a result of our investigations that your account
1.1 By signing a direct debit request, you have authorised us to has not been incorrectly debited, we will respond to your query by
arrange for funds to be debited from your account. You should providing you with reasons and any evidence for this finding.
refer to the direct debit request and this agreement for the terms 5.4 Any queries you may have about an error made in debiting your
of the arrangement between us and you. account should be directed to us in the first instance so that we can
1.2 We will only arrange for funds to be debited from your account as attempt to resolve the matter between us and you. If we cannot
authorised in the direct debit request. resolve the matter you can still refer it to your financial institution
1.3 If a direct debit is due to fall on a day that is not a business day, we which will obtain details from you of the disputed transaction and
may debit your account on the next business day. may lodge a claim on your behalf.
1.4 If you are uncertain as to when a debit will be processed to your
6 Accounts
account, you should contact your financial institution.
6.1 You should check:
2 Changes by us (a) with your financial institution whether direct debiting is
2.1 We may vary any details or this agreement or a direct debit request available from your account as direct debiting is not available
at any time by giving you at least fourteen (14) days’ written on all accounts offered by financial institutions;
notice. (b) your account details which you have provided to us are correct
3 Changes by you by checking them against a recent account statement; and
(c) with your financial institution before completing the direct
3.1 Subject to 3.2 and 3.3, you may change the arrangements under a
debit request if you have any queries about how to complete
direct debit request by contacting us on the Customer Service
the direct debit request.
Number for your State.
3.2 If you wish to stop or defer a direct debit payment you must: 7 Confidentiality
(a) notify us in writing at least one month before the next debit 7.1 We will keep any information (including your account details) in
day, or your direct debit request confidential. We will make reasonable
(b) make arrangements with your financial institution and inform efforts to keep any such information that we have about you
us of the change in writing at least 14 days before the next secure and to ensure that any of our employees or agents who
debit day. have access to information about you do not make any
3.3 You may also cancel your authority for us to debit your account at unauthorised use, modification, reproduction or disclosure of that
any time by: information.
(a) giving us one month’s notice in writing before your next debit 7.2 We will only disclose information that we have about you:
day, or (a) to the extent specifically required by law; or
(b) making arrangements with your financial institution and inform (b) for the purposes of this agreement (including disclosing
us of the change in writing at least 14 days before the next information in connection with any query or claim).
debit day.
8 Notice
4 Your obligations 8.1 If you wish to notify us in writing about anything relating to this
4.1 It is your responsibility to ensure that there are sufficient clear agreement, you should write to the address listed for your State.
funds available in your account to allow a debit payment to be 8.2 We will notify you by sending a notice in the ordinary post to the
made in accordance with the direct debit request. address you have given us in the direct debit request.
4.2 If there are insufficient clear funds in your account to meet a debit 8.3 Any notice will be deemed to have been received two business
payment or a dishonour occurs: days after it is posted.
(a) you may be charged a fee and/or interest by your financial
institution;
(b) you may also incur fees or charges imposed or incurred by us;
and
(c) you must arrange for the debit payment to be made by another
method or arrange for sufficient clear funds to be in your
account by an agreed time so that we can process the debit
payment.
Page 2 of 2. App Number: AP-1283851 Doc Set Version: DD-002 Generated on: Mon Aug 21 14:42:32 EST 2023
Toyota Finance is a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536. TFA044 (01/2020)