School Administration and Supervision: Course Code 8616

B.Ed (1.5 years) / B.
Ed (4 years) SLM
SCHOOL ADMINISTRATION
AND SUPERVISION
Course Code 8616
AND SUPERVISON
B. Ed (1.5 Years)
Code: 8616 Units: 1–9
Department of Educational Planning, Policy

Studies and Leadership
Faculty of Education
Allama Iqbal Open University
Islamabad
DISCLAIMER
The materials for the content development of this course were initially collected and
prepared from several sources. A substantial amount of effort has been made to review
and edit the materials and convert them into this courseware. References and
acknowledgements are given as required. Care has been taken to avoid errors, but errors
are possible. Please let us know of errors or failed links you discover.
(All Rights Reserved with the Publisher © AIOU 2017)
Edition:.......................................... First
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Publisher: ...................................... Allama Iqbal Open University, Islamabad
FACULTY OF EDUCATION
ALLAMA IQBAL OPEN UNIVERSITY
ii
PREFACE
Newly appointed school administrators are often confused when faced with the prospect
of having to assume a leadership role in a complex organization like a school or school
system. Where does one start? An effective method would be to systematically examine
the vital components that make up an organization. A system of organizational diagnosis
and prescription will lead to a comprehensive and integrated analysis of the
organization's strengths and weaknesses and point the way toward possible improvement.
This course “School Administration and Supervision” suggests such a sequential and
systematic approach. Utilizing it effectively can produce dramatic results in school
management and administration.
This is a book about school administration and supervision. School administration is

primarily about leadership. The conventional wisdom is that leaders are born, not made
but more importantly, scholarly research indicates that skills can be learned. Granted,
some leaders will be superior to others because of genetics, but the basic leadership skills
are learned and can be cultivated and enhanced. In nine units of this book, first four units
speak about administration, while unit number five, six, seven and eight deal with
supervision. Unit number nine deals with the use of technology in administration and
supervision.
The effective building blocks of quality school administration/leadership are the concepts
of educational administration, administrative structure, functions and tasks of school
administrator and the concept of supervision. Mastering the theory and practice in these
areas of study will produce high-quality leadership ability and, in turn, produce
successful school administrators; application of this knowledge will result in highly
successful school administration and supervision.
There is an assumption that many educational practitioners make regarding effective

administration is that “nice guys (and gals) finish last.” To be a successful administrator,
the belief goes, one needs to be firm, direct, even autocratic. Once again, scholarly
research, as well as my own experience, indicates that no one singular leadership style is
consistently effective in all situations and at all times. Empirical and experiential studies
indicate that effective leaders vary their styles depending on the situation.
It has been experience that graduate students in educational administration often

complain that they are taught only theory and are left to their own devices to apply
it. This approach is not the worst instructional method in that educators should be trained
to be reflective practitioners who constantly strive to connect theory to
practice. However, a truly effective instructional technique is to help students along in
making those connections. Thus, at the end of each unit, there are activities that are
specifically aimed at placing theory into practice.
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Another assumption that is generally held by administrators is that if dramatic changes
are not made during the first year of one’s tenure, the so-called honeymoon period,
changes may never be made. Once again, I challenge this assumption. I believe that
change is far more effective when it is made in a culture of trust and participation.
We can say that there are some principles of effective leadership/ administration. Effective
leaders/administrators:
 must be keenly aware of the organizational structure and culture of the school
 must be able to engender a sense of trust in the faculty and staff
 need to continuously improve the school program and, therefore, must be able to be
agents for change
 need to be able to adapt their leadership style to the situation
 need to be well organized and creative and have a clearly articulated educational
vision
In my view, which is supported by a prodigious amount of empirical research, if an

administrator can master the knowledge and skills encompassed in these principles, and
do it with heart, he or she will be highly successful.
Dr. Nasir Mahmood

Dean Faculty of Education
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COURSE TEAM
Chairman: Dr. Azhar Mumtaz Saadi
Course Writers: Dr. Azhar Mumtaz Saadi

Dr. Syeda Samina Tahira
Mr. Hamid Ali Nadeem
Course Reviewers: Dr. Azhar Mumtaz Saadi

Dr. Nasrullah
Mr. Hamid Ali Nadeem
Editor: Mr. Fazal Karim
Typesetter: Mr. Muhammad Hameed
v
CONTENTS
Page No.
Preface ........................................................................................................................ iii
Introduction of the Course .......................................................................................... xi
Objectives of the Course ............................................................................................. xii
Course Outline ............................................................................................................ ix
Unit–1: Introduction to Educational Administration ............................................... 1
Unit–2: Educational Administrative Structures ....................................................... 13
Unit–3: School Administration and its functions..................................................... 29
Unit–4: Evaluative Role of Administration ............................................................. 39
Unit–5: Approaches of Supervision ......................................................................... 55
Unit–6: Functions of Supervision ............................................................................ 69
Unit–7: Synergic Supervision .................................................................................. 97
Unit–8: Supervising School Improvement............................................................... 107
Unit–9: Use of Technology in Administration and Supervision.............................. 123
vi
INTRODUCTION OF THE COURSE
Administration is a process of systematically arranging and co-ordinating the human and
material resources available to any organization for the main purpose of achieving
stipulated goals of that organization. When applied to the school system, the process is
referred to as Educational Administration or School Administration. Administration is a
term used to refer more to Government business. Administration occurs in every
organization. The basic aim of administration is the need to get things done for defined
objectives to be accomplished.
Educational Administration is the process of bringing men and materials together for
effective and functional teaching and learning in the school. The focus of educational
administration is the enhancement of teaching and learning. We can define educational
administration as a process through which the school administrators arrange and co-
ordinate the resources available to education, for the purpose of achieving the goals of the
educational system.
School personnel remain one of the most significant resources in the school.
Supervision of the school personnel is central to the attainment of the goals and
objectives of the school.
The essence of supervision is therefore the monitoring of the performance of school
staff, noting the merits and demerits and using befitting and amicable techniques to
ameliorate the flaws while still improving on the merits thereby increasing the standard
of schools and achieving educational goals. Thus, the concern of educational
supervision is the improvement in teaching and teaching environment in order to
promote effective teacher performance and learning in the school.
Supervision is thus a combination or integration of a number of processes,
procedures and conditions that are consciously designed with the sole aim of
advancing the work effectiveness of teachers and other personnel involved in the
schooling process.
This course is designed with an intention to equip the prospective school leaders,
administrators and managers with latest knowledge and practices. They will be
introduced to the concept of administration and supervision in schools and they will
come to know different types structures and styles to do their duties as a school
administrator.
We should note that educational supervision focuses on changing the behavior of staff
for an improved performance. In most cases, it is internally arranged by the school
head and at times assisted by other agencies and stakeholders. Supervision pays
more attention to personnel and instructional delivery more than the pupils in the
school. In other words to enhance instruction, the role of the supervisors should be
supportive, assisting, explanative, encouraging, guiding, advisory, improving and
sharing rather than directing.
Dr. Azhar Mumtaz Saadi
Course Coordinator
vii
OBJECTIVES OF THE COURSE
The course is designed for graduate students who will hold administrative role and work
in the classroom (or other positions such as instructional supervisor) in their schools.
Depending on their educational administration career aspirations it will develop and
demonstrate understanding of content and skills that have been aligned with educational
objectives.
As graduate student enrolled in this program one will be expected to:

1. Extend his/her knowledge of pedagogy and leadership.
2. Enlarge his/her understanding of schooling and develop an appreciation of the

political, economic and social forces that influence the decisions of educational
leaders.
3. Share in-depth analyses and discussions of theory for application to real-world

experiences.
4. Manage a school successfully as a trained administrator through solving different

problems and issues in the school.
5. Complete a comprehensive exam during his/her final semester demonstrating

his/her competencies in educational leadership.
viii
COURSE OUTLINES
FOR SCHOOL ADMINISTRATION AND SUPERVISION
(B.Ed 1.5 Year Programme)
Course Code: 8616 Credit Hours 03
Course Developer/Coordinator: Dr. Azhar Mumtaz Saadi
Course Description:
This course is designed to introduce the learners with the educational administration and
supervision. The administrative structures at national, regional and local level are complex
and multidimensional. It is important for future teachers and head teachers to learn about
the structures and functions of educational administration. One most important function
among many others is supervision. Educational supervision specifically at district and
school level plays a significant role in educational improvement. Therefore this course
highlights the approaches and functions of supervision.
Learning Outcomes:
After completing this course the learners will be able to:
1. Work through the administrative structures effectively
2. Perform well in collaborating with various administrative heads
3. Design administrative and supervisory plans of action
4. Supervise the academic as well as administrative functions of educational
institutions.
Course Outline:
Unit–1: Introduction to Educational Administration
1.1 Concept and Definitions of Administration
1.2 Levels of Administration
1.3 Educational Administration and its Scope
1.4 Administrative Roles and Responsibilities
Unit–2: Educational Administrative Structures
2.1 Central Bodies of Educational Administration
2.2 Provincial and Regional Structures of Educational Administration
2.3 Administrative Structures of Government /Public Schools
2.4 Administrative Structures of Private Schools
Unit–3: School Administration and its Functions
3.1 School Heads’ Responsibilities
3.2 Academic Heads’ Responsibilities
3.3 Administration Office and Its functions
3.4 Administrative Personal
Unit–4: Evaluative Role of Administration
4.1 Performance Appraisal
4.2 Financial Audits
4.3 Academic Audit
4.4 Administrative Evaluation
ix
Unit–5: Approaches of Supervision
5.1 Authoritarian
5.2 Laissez Faire
5.3 Synergistic
5.4 Developmental approach
Unit–6: Functions of Supervision
6.1 Articulating and Achieving the Missions and Needs
6.2 Monitoring and Evaluation
6.3 Support and Advise
6.4 Liaison
Unit–7: Synergic Supervision
7.1 Dual Focus
7.2 Joint Effort
7.3 Two Way Communication
7.4 Focus on Competence
7.5 Growth Orientation
Unit–8: Supervising School Improvement
8.1 Supervising Physical Infrastructure
8.2 Supervising Administrative Practices
8.3 Supervising Resource Management
8.4 Supervising Teaching and Learning
8.5 Supervising School Environment
Unit–9: Use of Technology in Administration and Supervision
9.1 Developing Accounting and Auditing Systems
9.2 Ubiquitous Supervision
9.3 Creating Web Tools for Monitoring and Evaluation
9.4 Online Reporting and Dissemination of Information
Recommended Books:
Wiles, J. (Bondi, J. (2000). Supervision: A guide to Practice. NJ: Prentice Hall.
Oliva, Pl f. & Pawlas, G. E. (1997). Supervision for Today’s Schools. White Plains, NY:
Longman.
Daresh, J. C. (2007). Leading and Supervising Instruction. California: Crown Press.
Creemers, B. P. M. and Kyriakides (2014). Improving Quality in Education. New York:
Routledge.
Web Resources:
http://www.iiep.unesco.org/capacity-development/training/training-materials/school-
supervision.html.
http://www.ascd.org/ascd/pdf/journals/ed_lead/el_198011_glickman.pdf
http://www.staffingpractices.soe-vt.edu/supervision.htm
http://www.nuepa.org/libdoc/e-library/articles/2002rstyagi.pdf
x
Unit–1
INTRODUCTION TO EDUCATIONAL
ADMINISTRATION
Compiled by: Dr. Syeda Samia Tahira

Revised by: Dr. Azhar Mumtaz Saadi
CONTENTS
Page No.
Introduction ................................................................................................................. 3
Objectives ................................................................................................................... 3
1.1 Concept and Definitions of Administration ...................................................... 4
1.2 Levels of Administration................................................................................... 5
1.3 Educational Administration and its Scope ........................................................ 7
1.4 Administrative Roles and Responsibilities ....................................................... 10
1.5 Self-Assessment Questions ............................................................................... 11
1.6 Recommended Readings ................................................................................... 11
2
INTRODUCTION
This unit describes the concept of administration, educational administration, its level,
scope and function. The term educational administration is very comprehensive. It is
concerned with the formulation, execution and appraisal of educational policies. This unit
briefly and elaborately explains the concept of educational administration by throwing
light on the scope, role, and function of the same.
OBJECTIVES
By the end of this unit, the successful student will be able to:
1. To differentiate between administration and educational administration.
2. To identify the key objectives, functions and role of Educational Administration.
3. To understand the level and task area of educational administration.
4. To make precise decision using the knowledge of administration and management.
5. To evaluate the usefulness and soundness of educational administration for the

study of a specific problem by selecting one of the options and justifying your
choice.
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1.1 Concept and Definitions of Administration.
The world ‘administration’ has been derived from the Latin word ‘minister’ which
means, ‘service rendered to others for their welfare’. Whereas in modern literature
administration refers to the act or process of administering, especially the management of
a government or large institution.
Educational administration is basically a part of administration and refers to a range of

professionals from supervisors, program administrators, and principals to deans.
department heads, and chief academic officers- as well as organizations form to
administer school functions.
Educational administration illustrates the administrative theory and practice of education

in general and educational institutions and educators in particular activities.
Basically, administration is a process of systematically arranging and coordinating the

human and material resources available to any organization for the main purpose of
achieving stipulated goals of that organization. When applied to the school system, the
process is referred to as Educational Administration or School Administration.
Administration is a term used to refer more to Government business. Administration
occurs in every organization. The basic aim of administration is the need to get things
done for defined objectives to be accomplished. Educational administration is the process
of bringing men and materials together for effective and functional teaching and learning
in the school. The focus of educational administration is the enhancement of teaching and
learning. We can define educational administration as a process through which the school
administrators arrange and co-ordinate the resources available to education, for the
purpose of achieving the goals of the educational system.
Dictionary of Education by Good defines educational administration as “All those

techniques and procedures employed in operating the educational organization in
accordance with established policies is defined as administration.”
Grayson Kefauver has observed in The Forty Fifth Year Book of as, “Educational
administration approaches statesmanship when there are clearly formulated long term
policies and objectives, and when day-to-day activities and problems are dealt with under
the guidance of the perspective given by such long - term policies .” According to
National Society for the Study of Education (NSSE) “Educational Administration is a
social statesmanship which guides educational activities, plans, programs mid facilities,
and provides leadership in a long-term but broad social perspective.” Educational
Administration has been defined by R. Mort as, “ the influencing of one group of human
beings, the pupils, to grow towards defined objectives, utilizing a second group of human
beings, the teachers, as agents; and operating in a setting of a third group of public,
variously concerned both with objectives and with means used to achieve them.
4
Russell T. Gregg, in an article on Administration in Encyclopedia of Educational
Research writes, “Educational Administration is the process of utilizing expropriate
materials in such a way as to promote effectively the development of human qualities. It
is concerned not only with the development of children and youth, but also with the
growth of adults and particularly with the growth of school personnel.”
According to Samuel Mathai, “Educational Administration presumably means the

combined operation of a large number of persons whereby the whole fabric of education
in the country is maintained in good working condition. An administration is a person
who has a part to play in running an institution. He is responsible servant whose duties
may include both giving orders and carrying out orders.”
The International Encyclopedia of Higher Education (1988) edited by Asa S. Knowles

and other reads “Educational Administration, in general, is concerned with the
management of state and local school systems and with local school attendance units.
Identified with the executive branch of government, educational administration is treated
usually as a field of study in itself and not as a part of public administration. A more
sophisticated definition of educational administration is,
“A social process concerned with creating, maintaining, stimulating, controlling and

unifying, formally and informally organized human and material energy within a unified
system designed to accomplish predetermined (educational) objectives.
The Encyclopedia of Education (1971) by IEEC. Deighton States, “Educational

Administration is concerned with the overall direction and support of the schools. It
includes the immediate leadership of the school principal and the specialized skills of the
business manager, curriculum coordinator, and other staff specialists, all under the
general supervision of the superintendent. The concept of administration as a profession
evolved with the expansion of educational enterprise during the late nineteenth century.”
“Administration is justified only to the extent that it contributes to the capacity of

organization to fulfil its primary mission. In the field of education, administration is
justified only as it contributes to the capacity of the school to help children and youth to
grow toward responsible boyhood
1.2 Levels of Administration

Here, it is important to identify the task areas and levels of the educational administrator.
There are five main levels:
1. The Curriculum/Instructional Functions: Since the ultimate goal of educational
administration has been teaching and learning, curriculum development and
program management constitute an important area. The educational administrator
ensures that instruction is directed to the requirement of examination bodies such
as different examination boards. He is the academic change facilitator. He is the
academic change agent. He should, therefore, change the curriculum as and when
5
necessary to serve the needs and reflect the aspirations of the society. Work
scheduling is an important function of the school administrator as an instructional
manager and supervisor. He ensures that allocation of staff to their correct
disciplines and equally supervises to ensure that their teaching contents are in line
with the current and relevant syllabus and that such context get to the right
students.
2. The Staff Personnel Functions: The education administrator is the first among
equals. He is the leader of the organization as he has staff under him to manage as
his subordinates. He cannot make or manage the organization alone. He has to
harness the potentials of his staff to his great advantage. He should place the
necessary structures and allow his colleagues to participate in the organizational
governance, especially as it affects them in their expertise and welfare. Under a
good organizational climate, discipline and harmony naturally emerges.
3. Student Personnel Functions: The educational administrator also has the

responsibility to manage the students put under his care effectively. The students
are in their formative years. The administrator should have the grasp, full
knowledge and understanding of the various stages of students’ developments and
their relevant needs. This is done by providing relevant structures and programs
capable of directing and shaping their academic and moral values. Students have
advanced from passive on-lookers to active participants on issues and programs
that affect them, especially with the formation of student-union governments and
other such bodies existing in educational institutions today. Students should
participate in decision-making and governance, especially in decisions that affect
their well-being. Extra-curricular activities as well as adequate health services,
moral and civic orientations, discipline and adequate inter-personal relations should
be maintained.
4. Financial and Physical Resources Functions: The administrator has to be quite

knowledgeable in finance management as this is one of his most crucial functions.
He has to start with budgeting by properly articulating the cash inflow and outflow
in the system. The prudent education administrator creates alternative strategies for
cash inflow. The education administrator distributes the available resources among
the competing needs in his organization preferentially. His financial management
has to be apt and his accounting and financial reports straight. The educational
administrator is responsible for the procurement and maintenance of educational
plants and facilities. His procurement and maintenance of these infrastructures have
to be properly planned and programmed. He determines the level of their usage or
wastage.
The education administrator endeavours to promote school community
relations through the participation of the school in community activities and
projects, and community participation in some aspects of school life. The P.T.A.
and other stake-holders in the school should join hands with the administrator to
6
formulate policies and reach major decisions as the situation demands. Once
the community is in harmony with the school organization, some measure of
success in guaranteed. The educational administrator must be constantly alert to the
objectivity with which the community perceives its school and must interpret this
into special implication. The education consumer is the public and to a large extent
determines what goes on in the school organization. And therefore, the education
administrator identifies what the education consumer wants from education and
provides them accordingly.
5. The School Community Relations Functions: The community is the next-of-kin

of school organization, and requires a joint responsibility of the administrator and
the community. Although the school serves the community, it is the function or
duty of this administrator to make the first move of positive relationship with the
community. The educational enterprise is an open system. A social organization
thrives on effective interrelationships within it and with its relevant publics.
1.3 Educational Administration and its Scope

Education is one of the hugest enterprises undertaken for the purpose of the development
and growth of the individual and to meet the needs of society.
It involves the activity of a large number of people - students, teachers, parents and the
public. For such a big enterprise we need a sound machinery to run it and effective
principles to secure efficiency. There is need for the co-operative activity of all
participants in the education process for the achievement of its goals. It is the task of
administration to set up such machinery and make it work smoothly and effectively.
The scope of educational administration therefore extends to a vast area and a large
variety of activities. We shall to understand the scope of educational administration
taking cue from business and industry.
The scope of general administration under five areas more precisely, viz,
a) Production
b) Assuring public use
c) Finance and Accounting
d) Personnel, and
e) Coordination.
Applying these five areas to the fields of education we can try down the scope of
educational administration:
Production: It refers to social activity of work for which an organization is set up. In
education it means realization of the goals of education which have been set up by
society. Educational administration has therefore to interpret the aims of education to the
7
educational workers so that they may shape the final product of education (the
achievement of the pupils) in the desired form and shape.
Assuring Public Use: Assuring public use means that the activity and the product of the
efforts of the organization, the goals and services produced, must be such that they are
acceptable of use and benefit to the public, because it is for this that the public has set up
the organization. It is the business of educational administration to define the operations
needed, to make them known and to promote them so that the final educational product is
good for public and the society.
Finance and Accounting: Finance and accounting refers to the receipt and disbursement
of money invested in the activities of the organization. Educational administration is also
concerned with receiving and spending money necessary for the operation and activities
of the 16 educational machinery. It should record and measure the monetary and other
resources invested in the educational enterprise and also evaluate the inputs and outputs. ,
Personnel: Personnel is the framing and operation of policies and procedures for
recruitment of workers and maintenance of good-will and personal relationships among
them in order to ensure fullest interest, cooperation moral and loyalty of all the persons
working in the organization. This is especially important for the educational enterprise
where the whole work is centered round the impact of one type of human beings, the
teachers, upon another type of human beings, the students. The scope of educational
administration, therefore, spreads over the personnel.
Coordination: it is an important activity of educational administration. It ensures the

close inter-relation and integration of all the functional activities of the organization such
as personnel, finance and production of desired results. Such integration has to be
brought about not only in the structure of the organization but also of the attitudes and
efforts of the workers, so that all of them pull together in the direction of the desired
goals and achieve them.
Further, Sears has pointed out the scope of administration more specifically in relation to
education as follows:
 Establishing educational purpose, by expressing them in the form of aims and the
program of work in order to accomplish them, i.e., laying at the work of the
organization.
 Provision and development of the personnel and necessary finances, housing;
materials and facilities for carrying out the work of the organization, i.e.,
mobilizing resources of men and materials for the realization of the aims of
education.
 Laying down procedures and techniques for the performance of the work and the
policies and plans to guide the work, i.e., the curriculum and methods of teaching
and supervision.
8
 Defining the nature and procedure of use of authority (legal, official and personal)
and control (scientific and democratic) by which the administrative process will
operate.
 Deciding the nature of aims and procedures by which the administrative process
will operate.
 Deciding the mechanism (structure and relationships) by which authority and
power are applied in the administrative process. From the above discussion we find
that the scope of educational administration is very wide and extends over many
fields. When the process starts working numerous problems arise and have to be
solved on the basis of a broad social perspective and the 18 nation’s way of life.
In view of the innumerable activities that have to be performed by educational

administration its scope may be broadly classified and delineated under the following
areas:
Legal Structure: Legal structure refers to the laws that have to be passed and rules and
regulations have to be framed in order to determine the agencies of education, their types,
powers and standards of educational institutions to be run by them, to prescribe authority
and control, to fix up responsibility and obligations, to decide the question of
decentralization of management and to set up organizational and administrative
machinery.
Pupils: Children are the center of the educational enterprise. It is for them that the entire
process of education and its constituents exist. It is therefore necessary to determine the
individual and social purposes and procedures of their education in accordance with their
needs, interests and capacities and the demands of society. Rules for their admission,
promotion, discipline, etc., have to be framed and implemented.
Personnel: To run educational activities necessary and adequate man-power has to be

found and engaged. Personnel plays the key-role in education. This is the fly-wheel or the
driving force of the educational machinery. Proper attention has to be paid to the workers.
Men and women have to be selected, recruited and trained and their qualifications and
standards have to be prescribed. Good service conditions like attractive salaries, security
of tenure, welfare service and retirement benefits have to be offered to bring in the best
available talent. Schemes for their direction, guidance and supervision have to be drawn
up. Last but not the least, a good and effective program for the workers’ continuous
development and professional progress through reorientation and in-service education has
to be launched.
Finance: It is an important area which includes problems of income and expenditure and
their accounting and auditing. Decisions have to be taken about the sharing of the cost of
education by the centre and the States and the Local Bodies. The policy of taxation and
prescribing fees, etc., has to be formulated. Rules and regulations have to be framed for
budgeting, spending and controlling of funds and resources.
9
Curriculum: It is the means of achieving the goals of education. Educational
administration has to deal with the problem of curriculum construction and its day to day
development. It has also to look after the continuous evaluation and progressive
improvement of the educational program which are urgently called for in view of the
constantly going on scientific, technological and social changes. Administration has to
pay close attention to the teaching-learning programs and processes and also to other
instructional material. Important pupil services, such as health and recreation and
psychological services of testing and records, guidance and counseling and co-curricular
activities, etc., have to be organized and administered for the benefit of the young.
Physical Facilities: These comprise the area dealing with the problem of provision and
maintenance of the school plant equipment and supplies, their production, purchase,
upkeep and accounting.
Public Relation: Education is a social enterprise run with the cooperation of students,
teachers, parents and the community. Educational administration has to make each of
them contribute its due share to the success of the enterprise. It should, therefore,
maintain effective public relations. This involves maintenance of records, issuing
periodical reports, information and bulletins about past achievement and future proposals.
Administration should encourage community visitation, and secure its participation and
cooperation by a process of give and take, i.e., by utilizing community resources and
rendering useful services for its welfare.
It is necessary to add a work of caution here. The above list and categorization are only
suggestive and not exclusive. They are not arranged in any priority order, as all of them
are equally necessary and important. The analysis has been made only for the sake of
convenience of discussion and all the different areas of scope should be viewed with an
approach to integration.
1.4 Administrative Roles and Responsibilities

Administration is the service rendered to the school and society in the task of achieving
the educational goals by coordinating the efforts of the people engaged in the task. It is
the process through which the functions of the school are discharged. Administration has
therefore to perform some definite functions. Several attempts have been made to list
these functions of which three of them have been noted below: Precisely, the basic role of
educational administration can be expressed as below:
 To delegate authority and responsibility.
 To strengthen local initiative and local control.
 To secure the greatest return from the money spent.
 To secure the goodwill of personnel, public education department and other social
agencies and institutions.
 To implement a democratically determined program.
 To determine policies and to implement them.
 To utilize maximally the special capacities of the personnel and the material resources.
 To integrate the units concede with the same problems or areas.
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Further, the administrative process can be described as one having seven functions or
components, according to Russell T. Gregg. These components are as follows
 Decision making
 Planning
 Organizing
 Communicating
 Influencing
 Coordinating; and
 Evaluating.
Here we can see that a long list of the functions of educational administration can be
prepared and yet would remain in-exhaustive. And hence we believed that a fruitful
exercise would be to classify the functions under some broad categories like purposes,
planning, organizing, operating and evaluating. These five functions should be looked
upon as stages in the administrative process but it must be remembered that they are not
isolated activities. They often overlap and always produce results cumulatively.
1.5 Self-Assessment Questions

Q. 1 What is the difference between administration, educational administration and
management? Precisely describe the concept of educational administration with
examples?
Q. 2 We came away with the belief that the administrative functions are the scope of
educational administration. It is important to identify the task areas of the
educational administrator. What are the main task areas of educational
administration, we need to identify. Keeping in mind the curriculum/Instructional
Functions, The Staff Personnel Functions, Student Personnel Functions and The
School Community Relations Functions.
Q. 3 Keeping in view the different definitions of educational administration and

development in the ways to define it, write your own definition of educational
administration.
1.6 Suggested Readings
Adesina, S. (1981). Introduction to Educational Planning. Ile-Ife. University of Ife Press

Ltd. Aina, S. (1992). Personnel Management in Nigeria. Ikeja: F. Communication.
Adesina, S. (1990). Education Management. Enugu: Fourth Dimension Publishers.
Griffiths, D. E. (1964). The Nature and Meaning of Theory. Chicago: University Press.
Hoy, W. & Miskel, C. (1987). Educational Administration: Theory, Research and

Practice, 3rd Edition. New York: McGraw-Hill.
11
Koko, M. N. (2005). Human Management (A Practical Approach). Port Harcourt: Harey
Publication Coy.
Lagos: YPPS. Amadi – Eric, C. (2005). Planning an English
Manila, B. B. (2003). Fundamental of Educational Planning and Administration

(Concepts, Issues and Practices. Port Harcourt: Pearl Publishers.
Nte, A. R. (2003). Foundation of Educational Management. Port Harcourt: Planning,

Administration and Supervision.
12
Unit–2
EDUCATIONAL ADMINISTRATIVE
STRUCTURES
Compiled by: Dr. Syeda Samina Tahira

Revised by: Dr. Azhar Mumtaz Saadi
CONTENTS
Page No.
Introduction ................................................................................................................. 15
Objectives ................................................................................................................... 15
2.1 Central Bodies of Educational Administration ................................................. 16
2.2 Provincial and Regional Structures of Educational Administration ................. 20
2.3 Administrative Structures of Government /Public Schools .............................. 23
2.4 Administrative Structures of Private Schools ................................................... 26
2.6 Recommended Readings .......................................................................... 28
14
INTRODUCTION
The education system of Pakistan is comprised of 260,903 institutions and is facilitating

41,018,384 students with the help of 1,535,461 teachers. The system includes 180,846
public institutions and 80,057 private institutions. This unit is dedicated to educational
administrative structure of Pakistan in public versus private sector as well as provincial
and regional administration.
OBJECTIVES
By the end of this unit, the successful student is expected to:
1. Understand the difference between the structure of public and private educational
administration in Pakistan.
2. Analyze the current distribution of education percentage in different sectors of

Pakistan.
3. Evaluate the structure of provincial and regional educational administration.
4. Understand the central bodies of educational administration and management.
15
2.1 Central Bodies of Educational Administration
There are basically seven central bodies of educational administration.
(1) Educational Planning,
(2) Educational Organization,
(3) Educational Direction,
(4) Educational Co-ordination,
(5) Educational Supervision,
(6) Educational Controlling, and
(7) Educational Evaluation.
2.1.1 Educational Planning: Being the first aspect in the scope of educational
administration planning implies a basic function that is how the aims and objectives are
to be realized. Before launching upon a particular educational program and
implementing it the person or authority in-charge or at the helm of affairs is required to
take decisions about the methods and strategies the objectives for effectively and
efficiently. This means planning has to be carried out for administrating the total
educational program and for this, the basic facts and figures, background, date and
profile are necessary.
A plan is conceptualized as a predetermined strategy, detailed skills or program of action

related to the achievement of an objective. It implies some kind of mental activity during
the course of analysis or laying out a method of achieving something. As educational
plan for making efforts to plan and bring deliberate change stands in the system of
education for achieving identified and relevant objectives. Modern planning which are
prevailing now and top most necessity of the prevailing society needs to be democratic,
scientific and decentralized. There must be adequate participation of all concerned in the
planning process. The decisions which can affect others must be taken in consultation
with others. Nothing should be imposed from top, but should come from bottom. In view
of the objectives and size, the plans may be long term, medium term and short term. This
kind of planning usually promotes high moral, enthusiasm and motivation for work and
success of the institutions or organizations.
According to Hagman and Schwartz, “Planning selects among alternatives, explores,

routes before travel begins and identifies possible or probable outcomes or action before
the executive and his organization is committed to any. Educational planning has been
one of the early instruments of independent governments. Resources have to be used as
effectively and systematically as possible.
Today, educational planning is an absolute requirement. The complexities of modern

technology in the prevailing society have given rise to the need for planning in education.
Educational planning is a process utilized by an administrator while performing the role
of a leader, decision maker, and change agent and so on. It is a basic management task
and a means of achieving higher levels of effectiveness.
a) Team Work: Modern educational planning doesn’t put stress on the fact that only
the top administrator of the government should be involved in planning. Rather
16
planning should be the responsibility of all people concerned with the desired
change. For this a team of experts in the related area, responsible people and those
who will implement the plan should determine the goals and appropriate ways of
attaining them.
b) Decision-Making: Educational planning is the preparation of pre-courses in the
decision making process. It has to help for determining the optional to be taken.
While educational administration is mostly decision making, planning in education
is only the other side of it.
c) Forecasting: Educational planning describes or defines determining events, needs
and conditions of future time. It implies forecasting or projection of important
factors in education such as number and types of pupils and expansion of facilities
needed for them.
d) Social and Economic Goals: Modem educational planning emphasizes that the
goals of a democratic society should be social and economic in nature concerning
with the welfare and progress of all citizens rather than the self-centered or selfish
goals of some special interest groups. The expected goals of the society and needs
of children and young pupils in the schools and colleges should be the broad frame
of reference.
e) Anticipation: Modern educational planning anticipates probable developments and
needed change in future, much ahead of time so that proper facilities, supporting
media and required resources for implementing the planned change may be
secured. Hence, relevant changes and efforts are avoided and the changes are
effectively implemented.
f) Remedial Measures: This nature or characteristic of modern educational planning
indicates that it is remedial and guidance oriented in nature and approach. With
appropriate planning procedure it is possible to identify maladjustments or
deficiencies in the system that causes educational problems. Identifying causes or
the educational problems and suggesting relevant solution is the main objective of
educational planning.
g) Choice of Best Alternative: Modern educational planning is a logical, systematic
and scientific process different from the elementary kinds of procedure utilized in
the part of bringing about changes in the system of education.
h) Principles of Educational Planning: Educational planning or modem educational
planning has the following principles:
1. Educational planning must be one aspect of general national planning.
2. Research is planning based on system analysis.
3. Planning must be a continuous process.
4. Planning should find a definite place in educational organization.
5. Planning should take into consideration resources and establish conditions of
work.
6. Planning must be realistic and practical.
7. Planning must ensure active and continuing participation of all interested
individuals and groups.
8. The content and scope of planning should be determined by the needs of the
individuals and groups to be served.
17
9. Planning should utilize the services of specialists without allowing them to
dominate.
10. Planning should provide opportunity for all persons and groups to understand
and appreciate the plans.
11. Planning should provide for continuous evaluation.
12. Planning should have opportunity for modification for further action.
2.1.2 Educational Organization: An organization be defined as stable pattern of

interaction, among conditions or groups having a collective identity (a name and a
location) pursuing interest and achieving given tasks and coordinated through a system of
authority. Organizations are social units deliberately constructed and reconstructed to
seek specific goals.
Here it is essential to mention that the educational organizations or institutions are also
considered as the social organizations. So schools, colleges, universities and training
institutions may well be considered as social organizations. Educational organization
means two things; one is the educational institution and the other is organization of
resources. Let us discuss the organization of resources first and then the educational
organization or institution. All types of resources meant for the educational program are
organized or made available in an organization or institution for realizing the educational
objectives or goals that are prefixed. Because poor organization leads to wastage and bad
outcomes.
Interpersonal relations need to be improved for making an organization effective and

adequate. Any formal organization has to be strengthened and supported by informal
network of personal contacts and relations. There should be decentralization of facilities,
delegation of powers and greater autonomy among the personnel. The hierarchical
structure of administration is to be vested upon every person involved in the program. It
is desirable to create the feeling of involvement and to develop adequately various
advisory and consultative services within the organizations. Here the educational
organization means the school organization. The school organization is a combination of
two words. One is school and the other is organization. In order to understand the
meaning of school organization, it is essential to understand the meaning of school and
organization separately.
But as our concern is to know the features of school organization, let us know its
different features.
1. All teachers without any discrimination should get the same facilities.
2. Teachers should get equal pay for equal work and similar qualifications.
3. Provisions for retirement and the corresponding benefits should be the same for all
teachers.
4. Rules for the appointment of teachers should be the same.
5. Conditions of service should be the same despite differences in management.
18
2.1.3 Educational Direction: It is essential that there must be an authority or an order or
a policy for providing direction to the management of every educational program and for
taking decisions in solving the problems. For this direction is necessary for giving
leadership in order to implement the programs and carrying out the entire management.
Democratization of management seeks to encourage the pride, enjoyment and growth
among the individuals working in the organization. Each individual must work according
to his needs, interests and capabilities.
2.1.4 Educational Co-Ordination: For making smooth management of every

educational program for resulting in adequate realization of its goals or objectives, there
is need of ensuring co-ordination and co-operation among the multifarious resources.
Through this coordination all facilities will be unified and all services are harmonized. So
through this aspect of educational management different kinds of resources especially
human resources have to be interrelated or coordinated for utilizing the resources
properly in an effective manner.
2.1.5 Educational Supervision: Educational administration and supervision are now

regarded as the total process of making any educational program a grand success. For
this, there is the need of ensuring and maintaining good inter-personal relationships
between the administrator and supervisor, the supervisor and teachers, teachers and
pupils, school and community etc.
Educational supervision is the means to co-ordinate stimulate and direct the growth of the
teachers, to stimulate and direct the growth of every individual pupil through the exercise
of his talents towards the achievement of richest goals.
In the modern perspective, educational supervision is an expert technical service

primarily concerned with studying and improving the conditions that surround learning
and pupil growth. So educational supervision is now conceived as process which has for
its purpose for the general improvement of the total teaching-learning situation.
a) Characteristics of Educational Supervision:
The following are the characteristics of educational supervision in relation to the
management of an educational program:
1. It is a creative and dynamic expert technical service.
2. It provides leadership with extra-knowledge and superior skills.
3. It promotes co-operative educational efforts in a friendly atmosphere.
4. It stimulates the continuous growth of teachers and development of pupils.
5. It gives co-ordination, direction and guidance to teacher’s activities.
6. It helps in achievement of appropriate educational aims and objectives.
7. It improves instruction and the teaching-learning situation.
2.1.6 Educational Control: Controlling is exercised through proper technique that is the
evaluation.
19
Controlling is not similar to evaluation but it is meant to fulfill the purposes of
evaluation. In order to fulfill the purposes of evaluation, the techniques of control are the
policies, the budget, auditing, time table, curriculum, personal records etc.
Educational controlling involves the human elements in relation to the management of an

educational program. Both men and women involved in the educational program should
have to discharge their duties efficiently and effectively by being controlled.
2.1.7 Educational Evaluation: Being the last but not the least aspect of educational
management, educational evaluation is an integral part of it as it determines the degree of
realization of educational objectives or goals as well as the effectiveness of it; for this
there must be evaluation short-term or long-term, periodic or continuous and formal or
informal.
This is necessary for bringing about improvement as desired in the management of

educational institutions in the light of past experiences that may be failure or success or
both. It is also desirable that both internal and external agencies need be involved in
evaluating the achievement and performance of the individuals concerned with
management. Various systems and subsystems should be assessed and reviewed from
time to time. For this evaluation of student’s achievement and teachers performance
should be done in a comprehensive and continuous way.
2.2 Provincial and Regional Structures of Educational Administration

It is mandated in the Constitution of Pakistan to provide free and compulsory education
to all children between the ages of 5-16 years and enhance adult literacy. With the 18th
constitutional amendment the concurrent list which comprised of 47 subjects was
abolished and these subjects, including education, were transferred to federating units as
a move towards provincial autonomy.
Pakistan has expressed its commitment to promote education and literacy in the country
by education policies at domestic level and getting involved into international
commitments on education. Besides, it further divides its educational structure into
provincial and regional bases too. In this regard national education policies are the
visions which suggest strategies to increase literacy rate, capacity building, and enhance
facilities in the schools and educational institutes. MDGs and education for all (EFA)
programmes are global commitments of Pakistan for the promotion of literacy.
The provincial institute for education administration can be represented with the help of
flow diagram as shown below:
20
21
Evaluation Criteria for the administrative of educational institutes as well as trainees
o Regularity and Punctuality 100% attendance in all the sessions)
o Pre / Post Test Achievement
o Observance of Conduct & Discipline
o Attitude & Behavior (with Peer, Class in- charges, RPs and others)
o Self & Peer Evaluation
o Performance in Syndicate Work.
o Friendship & support
o Assignments
o Professionalism
o Final grades obtained in the training are recorded on the certificates of each
participant
Then comes in service e.g.

 HRM Manual for Principal/Headmaster of GHSS/GHS (M & F)
 Financial Management for Principal/Headmaster of GHSS/GHS (M &F))
 Manual on School Management for Middle School Head Teachers
 Manual on School Management for Primary School Head Teachers
 Microsoft Office User Specialist (MOUS)
 Personnel Management (HRD & HRM)
 Financial Management
 Academic Management
 Research Methods, Techniques & Study conduction
 Civil Service Act 1973 & Rules made there under
 Manual on Disaster preparedness and Risk Management
 Manual on psycho social Training for Teachers
 Manual on Mine Risk Education for Teachers
 Manual on Peace Education for Teachers
 Community Participation & Parent Teacher Council (PTC)
 Manual on School Sanitation & Hygiene Education
 Manual for Teachers on Child Friendly Schools Concept
 Manual for Teachers of Rehabilitation Centers
 Manual for Middle School Head Teachers on Supervision
The target population for teachers are:

 Primary School Teachers
 Middle School Teachers
 Secondary School Teacher
 Subject Specialists
 Community School Teachers
 Feeder Schools Teachers
 Accelerated Learning Program Teachers
22
Target Population for administrators are:
 Head of Primary Schools
 Head Teachers of Middle Schools
 Headmasters/Headmistress of High Schools
 Principals of Higher Secondary School
 Education Managers (DEOs, Dy. DEOs, ASDEOs, ADOs heads/Principals of
RITEs)
Training Methodologies:
 Classroom lectures / Presentations
 Group Work / Activities
 Information Communication Technology (ICT)
 Individual and Group Presentations
 Study Tours
 Cultural Evenings
 Syndicate Work / Book reviews
 Report Writing
2.3 Administrative Structures of Government /Public Schools

In different developing countries such as, Pakistan there is an extraordinary need to
enhance the education framework for development and advancement. Education is vital
in preparing the individual as well as it is paramount in developing certainty and self-
regard among the individuals and to make mindfulness among the individuals to know
their parts and rights in the general public. A confirmation from the developing nations
demonstrates that education is turning into a standout amongst the best instruments used
to engage females and make resilience within the society. The education sector of Punjab
has an exceptionally critical effect on the general economy of Pakistan.
23
There is difference between public and private schools such as : one is public schools have
huge enrollments of students in one class. Larger numbers of students are taught by one
teacher who provides same level and quality of education. While on the other side, in private
schools there is less number of students in one class. It is easy to teach less number of
students. Second is quality of education in both schools depending on number of students in
classroom as well as on learning environment which is created by teachers .Third point is
teaching and learning methodology are different in both schools which include syllabus,
courses, recreational activities, physical structures, rewards in schools & future differs.
There are many issues which are confronted by the students studying in government
schools. Let’s have a look on the issues faced by public school students.
 Issues regarding ethics
 Discrimination in Education Standards.
 Unavailability of books
 Security Issues
 Teachers Are not as much cooperative
 Campus Less Schools
 Not Reasonable Instruction.
 Limited Syllabus
 Favoritism in Paper Checking
 Invigilators Are Not Fair while checking papers
 Improper uniform
 Lack of technological tools
 Not Decently Prepared Organizations.
 Higher Enlistment In Classes
 There is no system of conducting IQ tests in public academic system
 A large number of students face Pick and Drop Issues
 Conservative/restricted Environment
 Lack of association between students and teachers as well as no teamwork
 Favoritism issue
 There Are Lesser Libraries In the public academic system
 Teachers focus is more on bookish knowledge that is not a good sign for student
 Hygienic problems
 Improper Usage Of Possibilities
 Mismanagement is a common problem
24
Since, Public schools give admissions to everyone. By law, government funded schools
must instruct all kids, incorporating students
students with exceptional needs. To select in a
government funded school you just enlist your kid by rounding out the fundamental
paperwork. Moreover, Public schools must take after all government, state and nearby
laws in instructing youngsters. Such laws generally
generally incorporate specifics about financing,
project improvement and educational program. Furthermore, Public schools offer a
general project, intended for all kids, which usually includes1
includes math, English, perusing,
written work, science, history and physical
physical instruction. Notwithstanding these key
subjects, numerous government funded schools offer programs in music and
craftsmanship. In a state funded school, the substance of what kids learn is commanded
by the state and learning is measured through state government
government sanctioned tests. Plus, in
Public schools, all instructors in a state funded school are typically state affirmed or, at
any rate, moving in the direction of certificate. Confirmation guarantees that an instructor
has gone through the preparation needed
needed by the state, which incorporates understudy
showing and coursework. On the other hand, in Private schools, instructors in private
schools may not be obliged to have certificate, and rather regularly have branch of
knowledge aptitude and an undergrad or graduate degree in the subject they educate.
In public schools, the kids at most state funded schools generally reflect the group.
Students may be part up focused around capacity or diversions, yet in numerous
government funded schools, there is an assorted
assorted quality of student foundations. The
student strength at a private school is resolved through a determination transform; all
students must apply and be acknowledged with a specific end goal to go to. In spite of the
fact that students may be from diverse
diverse neighborhoods, they will presumably have
comparable objectives and hobbies. This has a tendency to make a genuinely
homogenous understudy body.
The management and administration of public school comprise of principal, head master,
teachers, instructors and other staff is under the employment of government. Since
25
government pay them salary and other fringe benefits, they on the other hand show least
interest in educating students. There should be check and balance on teachers and other
administration in public sector schools either.
2.4 Administrative Structures of Private Schools

Education is a lifelong process and it is obtained by different sources. The formal
education process is going on and on throughout the world where two types of
educational institutions, e.g. public schools and private schools.
The private sector in education is playing very important role in delivering quality
education. A quite reasonable proportion of students, 34% of the total enrolled students
are in private sector schools. Public sector has homogeneous and traditional type of
administrative structures whereas private sector has various, innovative and different type
of administrative structures. Here, the structures were ranked by giving them
administrative structure score on the basis of the variety, horizontal layout, vertical lay
out and gender wise positions held by different key figures running the schools from day
to day. It is recommended that a training mechanism may be developed to provide
training to private school administrators, the schools should display their rules and
regulations in black and white, a minimum qualification for managers and schools
administrators may also be made compulsory by the boards.
The public schools have a set and homogeneous management structure which is followed
by all the public schools while in private sectors there are many varieties of school
management structures. These structures play very effective role and provide result
oriented education in the present era. Except a few, the world class education or quality
education is mostly imparted by these private sector schools all over the world. Being a
developing country, it is an imperative and urgent need of the time to have a vigilant and
efficient management structures which could meet the change and challenges of this
26
century as well as compete the world education market. The great influences and lasting
impact set out by formal education for development of the future in general of the
country, depends on the systems which exist in that country. In Pakistan there are
different kinds of parallel streams in school education that have created imbalance and
unequal opportunities for students belonging to different strata of society. The school
education is generally divided into public sector schools, private schools and Madrassah.
These streams are further classified into elite and non-elite schools. The elite schools
cater to the economically well to do people. A very few of the schools like Cadet
Colleges allow talented children of the lower middle classes. The high social strata
schools cover up a very small minority in proportion of all the school going children. The
majority of lower middle class and poor children have no other choice than to study in
these low quality private and public schools.
There are many factors that lead to the differences that exist in our educational system.
That is why the performance of the urban schools in board exams and in Cambridge or
London University examination system is far better than the rural schools with only a few
exceptions. These schools have an efficient management system; abundant resources and
excellent teaching quality, so are their main strengths. There are many private schools in
all the cities of Pakistan that are usually run by individual entrepreneurs or sometimes
administrative body who intend to earn a living by offering unique and personalized
educational services to an ever-expanding clientele which is motivated and driven out
towards private sectors in Pakistan. There are many factors behind this social
phenomenon which needs to be discussed in the following lines.
First of all the teaching and learning process is mostly dependent on the administrators,
principals, headmasters and headmistresses to carry out a smooth and cordial teaching
learning process on one hand while on the other hand they ought to provide conducive
environment and physical facilities to remove each and every hurdle in the way of imparting
education. The administration is easily accessible and parents having lack of time want to
meet them as per their convenient. Therefore, they give preference to private sectors schools.
Second, it has been found that the quality of education imparted by these schools depends
on their administrative skills and utilization of the manpower in such a way that produce
result by using minimum resources. The quality of a school rests entirely upon the
competence, capacity and motivation level of its administration and teachers. The
administration does not only have academic excellence but they should also have good
communication skills, vision and implementation strategies.
Third, the difference in public and private sector is quite eminent. There are many studies
conducted to find out management relationship of public sectors school but there is not
enough work based on private sectors as per its contribution and role. The public sector
administrative system and structure are same everywhere in Pakistan but in private sector
has variety of management type and structures which make each school an independent
pattern. In this study it is observed that there are ample varieties of structures in private
sectors. There is hardly any similar structure in these private schools that make them
distinguished and separated from others.
27
Fourth, the curriculum that these schools have selected is by choice not by compulsion that
brings quality and variety to teachers for effective teaching. The syllabus opted by school
management represents vision and expertise of the administration to make their student
world class learner and keep them in touch with changing requirement of the world.
Fifth, the co-curricular activities develop an interest and ambition to become regular in
the class. The competition among students of their attendance, cleanliness, behaviors,
discipline and cooperation and homework bring a positive change in students which can
apparently be observed by parents and teachers. This duty is discharged by the
management of the schools.
Sixth, the cordial attitude of the teachers in private sector and avoidance of punishment
prevent parents to drag their children toward school. The children themselves like to go
there and there is least dropout rate in private sector because of teachers‟ behaviors
which is a direct result of administration of the school.

Q. 1 Since 31% educational institutes are run by private sector while 69% are public
institutes in Pakistan. How the structure of educational administration adversely or
positively affect these institutions or it is the institute that affect administration?
Give elaborated reasons.
Q. 2 Pakistan has 4 provinces, two disputed territories (GB and Kashmir), one federally
administrative tribal area (FATA) and ICT (Islamabad, the Federal) what is the
structure of administration of these educational institutes? If it is same for all, do
you think it needs improvement? Support your answer with examples.
2.6 Recommended Readings

Ammermuller, A. (2005). Educational Opportunities and the Role of Institutions. Centre
for European Economic Research, Mannheim.
Aslam, M. (2007). The Relative Effectiveness of Government and Private Schools in

Pakistan: Are Girls Worse Off? RECOUP Working Paper No. 4.
Bifulco, R., H.F. Ladd and S.L Ross. (2009). “The effects of Public School Choice on
Those Left Behind: Evidence from Durham, North Carolina”. Peabody Journal of
Education.
Böhlmark, A. and M. Lindahl. (2007). The Impact of School Choice on Pupil

Achievement, Segregation and Costs: Swedish Evidence. In A. School Reform,
Educational Achievement and Lifetime Income, Department of Economics,
Stockholm University.
Brewer, D. and G. Hentschke. (2009). An International Perspective on Publicly-

Financed, Privately-Operated Schools. In M. Berends (ed.)
28
Unit–3
AND ITS FUNCTIONS
Compiled by: Dr. Azhar Mumtaz Saadi

Revised by: Dr. Nasrullah
CONTENTS
Page No.
Introduction ................................................................................................................. 31
Objectives ................................................................................................................... 31
3.1 School Heads’ Responsibilities ......................................................................... 31
3.2 Academic Heads’ Responsibilities .................................................................... 33
3.3 Administration Office and Its functions ............................................................ 35
3.4 Administrative Personal .................................................................................... 36
30
INTRODUCTION
This unit comprises of key responsibilities of School heads, principals, head teachers and
academic heads. It includes the detail over view of administrative role in academic
institutes besides having a detailed discussion on academic personals.
OBJECTIVES
By the end of this unit, the successful student will be able to:
 Recognize the key differences between School Principals/heads, Head Teachers
and academic head.
 Analyse the proportion of time spend on the key functions of the role of School
Principal
 Plan to increase the effectiveness in the role of head of school and other
educational departments.
 Analyze the key responsibilities of administration and administrative personals.
 Identify how the world’s most effective principals fulfil their responsibilities.
3.1 School Heads’ Responsibilities

Heads of School are appointed by, and are formally accountable to higher management.
The head will exercise his/her authority in consultation with the school executive, in
consideration of a consensus of the school committee, and with due delegation of
responsibilities as appropriate.
The effective discharge of the Head's responsibilities and accountability necessitates that
he/she retains the confidence of the School Executive through leadership that is exercised
in a fair, open and responsive manner. The head of school is responsible for the effective
general management of the school, for ensuring the provision of academic leadership and
strategic vision, and for the quality of the student experience. The head of school will be
the budget holder, following devolved authority, and will be financially accountable to
the Faculty Dean (in the first instance) for the School.
The responsibilities of the Head of School include:

1) Strategic and Budgetary Planning
 Developing a strategic plan for the school, in consultation with the school
Executive, including the preparation of a staffing and resource plan.
 Engaging the staff of the school and the University's senior officers in devising and
agreeing the school’s plan.
 Reviewing the performance of the school in terms of its objectives as stated in its
strategic plan and in its staffing and resource plan.
 Having responsibility for all financial matters, including financial planning and
sustainability, resource allocation, the identification of new sources of income, the
monitoring of expenditure to ensure that it is within appropriate levels, ensuring the
31
linking of resource allocation to strategic and operational planning; compliance
with college approved financial policies; ensuring all staff are aware of the
existence and extent of the financial regulations.
 Managing and monitoring of implementation of the resource allocation process
within the school.
2) Staffing
 Dealing with staff recruitment matters that fall within the remit of the School.
 Membership of the Selection Committees for all appointments in the school. (The
Head of Discipline may replace the Head of School as appropriate.)
 Creating a supportive working environment for all staff in the School and fostering
their career development.
 Ensuring that staff review and development is completed in a timely manner
(including PMDS).
 Completing probation reviews with all newly appointed academic staff in line with
the Probation Guidelines, in consultation with the relevant Heads of Discipline
where appropriate.
 Allocating duties to staff within the School and the management of staff in
accordance with policies and procedures.
 Approving outside earnings activities of staff members in accordance with
regulations.
 Handling grievance procedures for staff except where a grievance is against the
Head of School, in which case the district officer is responsible.
 Managing relevant disciplinary procedures for both staff and students
3) Teaching, Learning and Research.

This includes the following key points:
 Having overall responsibility for the management of the School's program of
teaching and research and the implementation of the academic policy.
 Ensuring the effective delivery of high quality teaching and the maintenance of
academic standards.
 Promoting a culture of learning that is directed to student needs, and of teaching
that is informed by the research interests of the School's staff.
 Dealing with professional matters where relevant to the activities of disciplines and
in particular, the educational requirements of professional accreditation bodies.
 Fostering the development of academic policy and initiatives within the context of
the long-term strategies of the School.
 Developing and maintaining a vibrant research culture of international standard,
including the promotion of research initiatives and networks.
 Fostering interdisciplinary both within the School and between Schools.
 Promoting excellence and improvement in all matters of teaching, learning,
research and administration.
 Ensuring the regular review, evaluation and development of programs offered by
the School.
32
 Promoting collaboration within the School, with other schools, and with other
institutions.
 Liaising appropriately with the management on cross-school and staff-wide issues.
 Nominating External Examiners for examinations of different levels.
4) General
 Representing the School both internally and externally, including representation on
College committees.
 Managing and encouraging an information flow to staff and students within the
School regarding School and University developments.
 Ensuring the effective operation of the School in accordance with approved
governance procedures.
 The general management, subject to policy, of the School's physical facilities and
equipment, including the allocation of rooms and other space.
 Having overall responsibility for ensuring that the School's arrangements comply
with legal requirements and related policies such as health and safety, data
protection and data retention policy, freedom of information.
 Implementing decisions of department and the supply of information in accordance
with department directions.
 Prepare an annual report in agreement with the School’s Executive Committee and
for consideration by the School Committee.
 Delegating to an Acting-Head during any period of absence of more than three
working days.
 Other duties as may be assigned by the department.
5) Absence of Head of School /Acting Headship

Where a Head of School will be absent from school for more than three consecutive days
(but less than 21 days), the Head must appoint with the agreement of the individual
concerned, a Acting Head of School.
3.2 Academic Head’s Responsibilities

The prime role of the Head of an institution is to provide strong academic leadership. The
Head is required to lead, manage and develop the institution to ensure it achieves the
highest possible standards of excellence in all its activities. They will be supported by the
staff, and by colleagues.
All Heads of institutions are required to exercise leadership, demonstrate vision, and
empower others in order to deliver the agreed departmental strategy. It is recognized that
the methods by which Heads carry out their duties and the extent of delegation, will
depend on such factors as the size and nature of the institution.
Specifically the role will include:

1) Leadership and Management
 be responsible and accountable for setting and advancing the academic strategy of
the Department.
33
 be an active member of the institute and contribute to the overall leadership and
management of the staff: it is expected that Heads will carry functional
responsibility for specific targets of the department
 develop and sustain appropriate structures for management, consultation, decision-
making and communication with staff and students
 promote and represent the institution both internally and externally
2) Responsibility for Teaching and Students

 ensure the best possible student experience through:
 the fulfillment of the institutional responsibilities concerning students in respect of
their admission, instruction, progress and examination;
 adherence to the regulations and procedures of department
 refresh and develop new programs in order to attract new students and markets
3) Knowledge Transfer
 create and exploit new opportunities for knowledge transfer activity in order to
secure additional income streams and new areas of teaching and/or research
 contribute to institution-wide initiatives in order to improve understanding and
communication of this area
4) People Management
 ensure that departmental HR policies and procedures are implemented
 ensure that staff performance is managed appropriately and in a way that is
consistent with the expectations of the department, and that fair workload
allocation processes are in place
 ensure all staff have access to the necessary support to enable them to contribute
fully and develop their skills and experience
 engender a culture of excellence, co-operation and respect both within and beyond
the department
 make effective use of all staffing resources and seek opportunities for collaboration
and joint working with others
 ensure students are included as appropriate in the various decision making within
the school
 ensure a safe and healthy environment for both staff and students, and full
compliance with health and safety requirements
5) Financial Management
 take responsibility for devolved budgets and comply with financial regulations
 manage income and expenditure in order to promote financial sustainability
 ensure adherence to all Departmental members, with Financial Regulations and
other financial operating procedures and regulations
 ensure that equipment/facilities under the institution control are properly
maintained and serviced as required.
34
6) Quality Assurance
 ensure all activities are carried out to the highest possible standards and put in place
the necessary evaluation and monitoring procedures to ensure both compliance and
improvement: such procedures will include teaching and management of all
resources
 comply with auditing, quality assurance and risk management procedures both
internal and external
7) Development of Academic/Research Standing

 continue to develop one´s position as a leading academic researcher; including
publication, securing of external funding and the pursuit of other relevant indicators
of standing in the field
 give due consideration to ways of retaining connections with teaching
 give due consideration to the status of Head as a role model for other members of
staff in the pursuit of academic excellence
8) Person Specification for Head of Department

The candidate will:
 have a very strong academic record and understanding
 normally be at professorial level - although skills and aptitude will be more important
 have a very good understanding of the academic disciplines within the department.
He/she must possess following skills (human capital)
 have the ability to engage constructively with people
 have excellent communication skills
 have very good ambassadorial and diplomatic skills
 have the ability to manage a number of competing demands
 have excellent delegation skills
 be flexible and adapt to changing circumstances
 be able to develop their skills and seek advice from a variety of sources
 be willing and able to exercise judgment and take risks
3.3 Administration Office and Its Functions

The prime roles of administrative office in an academic institute involves the following
general responsibilities:
 Governance of the School or Centre and the establishment and development of its
strategic direction;
 Guidance and development of teaching and research;
 Guidance and development of staff and the management of staff-related issues;
 Management of finances and infrastructure through effective planning, revenue
generation, budgeting and expenditure control; and
 Internationalization of the School or Centre.
Specific responsibilities within each broad area of the role of administration is listed
below:
3.3.1 Academic Leadership
 Encourage the pursuit of excellence in teaching and learning and in research;
 Promote collaboration with other schools or centers where appropriate;
35
 Maintain personal academic standing, including the pursuit of research and
scholarship;
 Represent the interests and needs of the School or Centre and to the external
community; and
 Represent the interests and needs of the School or Centre
3.3.2 Governance
 Establish and maintain a suitable organizational and committee structure;
 Consult with relevant committees and staff;
 Develop and maintain the strategic and academic planning functions including the
setting of goals and targets in the context of School.
 Develop and maintain quality assurance processes, particularly in relation to
teaching, research and the supervision of students;
 Allocate duties to staff in an equitable manner to ensure the effective and efficient
performance of the teaching, research and service functions, using the workload
Allocation for Academic Staff - Guidelines
 Provide information to relevant School/University authorities.
3.3.3 Staff Guidance and Human Resource Management

 Manage human resource issues, including the recruitment and selection of staff,
staff appraisal by the conduct of annual reviews for relevant staff, performance
management issues and staff grievances;
 Comply with the Academic Enterprise Agreement and policies;
 Support professional development of staff; and
 Establish mechanisms to ensure that equity and workplace health and safety
policies are observed.
3.3.4 Financial and Infrastructural Management

 Manage finances including budgeting and planning for equipment and other
infrastructure expenditure, and monitoring expenditure against allocations;
 Pursue opportunities to increase revenue, especially by attracting full fee-paying
students, developing links and partnerships with business and industry and
commercializing the results of research and intellectual property;
 Manage and maintain school or center space and infrastructure resources; and
 Protect intellectual property.
3.4.5 External Relations

 Maintain effective links with government departments and authorities, and ensure
that the relevant offices are informed of the contacts;
 Contact business, commerce and industry organizations relevant to the School's
 Maintain effective links with students;
 Maintain links with employers of students;
 Set up and maintain productive links with other sources of learning
3.4 Administrative Personal

Most organizations have a division that oversees organizational policies and employee
services. This division is often referred to as human resources or office of personnel
36
management (OPM). A personnel administration specialist is a professional who provides
support and administrative services to the personnel division. These professionals are also
referred to as human resources assistants or specialists.
In academics, as authorized by the superintendent, administrative personnel shall have full

responsibility for the day-to-day administration of the tasks to which they are assigned.
Administrative staff members are governed by the policies of the district and are
responsible for implementing the administrative procedures which relate to their assigned
responsibilities. Each administrator's duties shall include but not be limited to:
1. Planning for the improvement of the program for which he/she is responsible.
2. Evaluating that program regularly.
3. Recommending to the superintendent budgetary, program, personnel and other
changes that will enhance the program.
4. Advising the superintendent of the impact of proposed policies or other
administrative actions on the program for which he/she is responsible.
5. Evaluating the performance of those employees reporting directly to him/her.
6. Assisting his/her subordinates to improve their performance.
7. Promoting effective working relationships with students, staff and patrons of the
district. The superintendent shall define the specific responsibilities of
administrative staff members through a written job description.
Besides these there are few other responsibilities of administrative personal in

organizational sector. Some are given below:
 Department Support
A personnel administrative specialist provides support to the staff of the personnel
department by ensuring the department accomplishes assigned responsibilities on a
daily basis. This can include coordinating events, arranging meetings and travel
plans, creating presentations, preparing reports, answering departmental phones
and taking messages for other department staff when they are unavailable.
 Documentation
Along with supporting other members of the personnel department, these
professionals prepare and maintain all related documentation and employee files
for an organization. This includes confidential electronic and paper documentation,
such as employment contracts, performance reviews, as well as benefits and
compensation information. This documentation is confidential and is required to be
secured by the personnel administrative specialist. These professionals often hold
all keys and passwords for this information, and access the information for other
department staff as requested. This can include creating and compiling personnel
reports, and retrieving employee files as requested.
 Employee Relations
Personnel administrative specialists are often the gatekeeper of the human
resources or personnel department, and assist employees as much as possible
37
unless there's a need to direct questions and concerns to other department staff.
These professionals assist the personnel staff by handling some employee’s
relations functions. This can include new employee orientation, enrolling
employees in company programs, employee relationship counseling, as well as
answering employee questions regarding their benefits and compensation.

Q. 1 Keeping in mind the general and specific responsibilities of school head, strategic
and Budgetary Planning, Teaching, and Learning, how do you see the future of
Pakistan’s academic institutes? Is there any room of improvement? If yes then
explain why?
Q. 2 What are the key roles and responsibilities of school head?
Q. 3 Differentiate between the financial management and people’s management? Do

they have any link with quality assurance? Explain it with elaborated examples.

Andrew, Porter. (2008). Assessment of Leadership in Education: Technical Manual.
Vanderbilt University.
Bradley S. Portin. (2009). Leadership for Learning Improvement in Urban Schools.

University of Washington,
Bradley, S., Portin, Michael., S, Knapp., Scott, Dareff., Sue, Feldman., Felice, A., Russell,
Catherine., Samuelson, and Theresa, LingYeh.(2000). Leadership for Learning
Improvement in Urban Schools. University of Washington.
Catherine, H., Augustine, Gonzalez., Gina, Schuyler., Ikemoto, Jennifer., Russell, Gail.,
L, Zellman., Louay, Constant., Jane, Armstrong., and Jacob, W, Dembosky.
(2009). Improving School Leadership: The Promise of Cohesive Leadership
Systems. RAND Corporation.
Knapp., Kim, Marshall. (2003). A Principal Looks Back: Standards Matter. Phi Delta
Kappan.
38
Unit–4
EVALUATIVE ROLE OF
ADMINISTRATION

Reviewed by: Dr. Nasrullah
CONTENTS
Page No.
Introduction ................................................................................................................. 41
Objectives ................................................................................................................... 41
4.1 Performance Appraisal ...................................................................................... 42
4.2 Financial Audits ................................................................................................ 48
4.3 Academic Audit ................................................................................................ 49
4.4 Administrative Evaluation ................................................................................ 53
4.6 Activity.............................................................................................................. 54
4.7 Recommended Readings .................................................................................. 54
40
INTRODUCTION
This unit comprises of the concept of auditing in general and administrative evaluation
and performance appraisal in specific. The main focus is given to the financial and
academic audit, their components, principles and scope in academic institutes as well as
organizational sector. However, a detailed light has been thrown to administrative
evaluation and its importance.
OBJECTIVES
By the end of this course, the students are likely to be able to:
1. Understand the concept of auditing, Element and principles of academic as well as

financial audit.
2. Realize the importance of administrative evaluation and performance appraisal
3. Write an audit report of an academic institute or an organization.
4. Conduct a research or an audit of any organization or academic institute single

handedly.
41
4.1 Performance Appraisal
The purpose of the performance appraisal process is to provide consistent and equitable
performance appraisal of all School administrators. The program is designed to focus on
results and the alignment of all administrative employees with School goals.
There is a focus on behaviours that support School values and culture with a commitment
to goal setting and assessment. The performance appraisal system provides an
opportunity for an objective dialogue between the employee and the supervisor about the
individual’s work performance. An employee performance appraisal form must be
prepared for each employee every twelve months. An interim review can be prepared
whenever there is a change in the employee’s performance sufficient to affect the overall
rating of the previous review or whenever departmental procedures require an interim
review for special purposes.
Scope: This policy applies to all education institution’s administrators. The educational
institute is committed to attract, develop, manage, and retain a high performing diverse
and productive workforce. Effective performance management is necessary. Employee
performance standards and accountability linked to institutes mission, strategic plan and
priorities are vital components of performance management.
Procedures: The performance review process shall be conducted in accordance with the
following procedures.
1. The Performance Management process has a four-phase approach: Planning,
Coaching, Reviewing, and Rewarding.
2. The performance cycle is in line with the fiscal year, July 1 through June 30.
3. The Department of Human Resources will use the administrative appraisal program
to ensure that appraisal forms are accessible to the immediate supervisor and the
second level supervisor.
Planning:
1. Supervisors/managers will send their respective employees an Appraisal e-mail
during the appraisal period to review the employee’s position description and goals
for the fiscal year, if established, for the rating cycle to ensure the appraisal relates
to the specific responsibilities, job assignments, and standards that were conveyed
to the employee for the rating cycle. A copy of the employee’s position description
may be requested and should be used as a guideline for this aspect of the process.
2. Division/department supervisors communicate institute/organization’s goals to
administrative employees.
3. Individual administrative employees develop drafts of individual goals using the
SMART format; (Specific, Measurable, Attainable, Relevant and Time-based).
4. The supervisor and the employee review goals and objectives. To ensure proper
objectivity, the supervisor should make certain that goals are set with the standards
and requirements of the position in mind, not person holding the position.
Coaching:
1. The supervisor tracks individual performance and reinforces/coaches to improve
performance and further develop the employee.
42
2. The administrative employee informs the supervisor about any success/barriers to
success. Together they assess the on-going relevance of goals and make appropriate
modifications.
3. The supervisor or employee may initiate interim review meetings to discuss
performance progress to date.
Reviewing:
1. No later than deadline supervisors/managers will conduct performance appraisals
2. At the end of the performance cycle, the employee provides the supervisor with the
actual results achieved and the supervisor completes the appraisal. The supervisor
evaluates each goal and the system will calculate an overall rating. Comments are
to be provided as appropriate.
3. The supervisor also evaluates and rates each Competency at this time. The overall
rating at the end of the Competencies section is system calculated.
4. The supervisor completes the accomplishment(s) section of the Professional
Development Plan component of the form.
5. The appraisal will be based on the employee’s performance during the entire
review period, not isolated incidents or performance prior to the review period
being evaluated.
6. Comments sections should be used to support performance ratings, indicate
problem areas and provide guidance to employees on how to improve performance.
Comments must be provided for “Exceeds Standards”, “Below Standards/Needs
Improvement”, and “Unsatisfactory” ratings, and are highly recommended for all
ratings.
7. The person who completes and signs a performance evaluation report as the rater of
an employee must be the employee’s immediate supervisor.
8. When the employee has worked under more than one supervisor during a rating
period, the supervisor under whom the employee was working at the time the
change in assignment occurred shall prepare an appraisal for the period as the
employee’s supervisor. The appraisal should be discussed with the reviewing
officer prior to discussion with the employee. The reviewing officer should date
and sign the appraisal form at that time. (The reviewing officer is the supervisor’s
supervisor.)
9. The performance discussion is the most important step in the performance review
process. The appraisal shall be reviewed with the employee in a face-to-face
discussion. The discussion should be under circumstances affording an informal,
relaxed and private discussion. It is strongly recommended that the review be held
at the time the employee is shown the appraisal for the first time. After discussion,
any necessary adjustments can be made to the appraisal at this time.
Following discussion of the rating with the employee, the employee should mark date,
sign and complete the comments section. The employee can request a meeting with the
reviewing officer if necessary.
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Performance Appraisal Methods
“It is a systematic evaluation of an individual with respect to performance on the job and
individual’s potential for development.” “It is formal, structured system of measuring,
evaluating job related behaviors and outcomes to discover reasons of performance and how
to perform effectively in future so that employee, organization and society all benefits.”
Meaning of Performance Appraisals

Performance Appraisals is the assessment of individual’s performance in a systematic
way. It is a developmental tool used for all round development of the employee and the
organization. The performance is measured against such factors as job knowledge, quality
and quantity of output, initiative, leadership abilities, supervision, dependability, co-
operation, judgment, versatility and health. Assessment should be confined to past as well
as potential performance also. The second definition is more focused on behaviors as a
part of assessment because behaviors do affect job results.
Performance Appraisals and Job Analysis Relationship

Job Analysis Performance Standards Performance Appraisals
Describe the work and Translate job requirements Describe the job relevant
personnel requirement of a into levels of acceptable or strengths and weaknesses
particular job. unacceptable performance of each individual.
Objectives of Performance Appraisals

Use of Performance Appraisals
1. Promotions
2. Confirmations
3. Training and Development
4. Compensation Reviews
5. Competency Building
6. Improve Communication
7. Evaluation of HR Programs
8. Feedback & Grievances
4 Goals of Performance Appraisals

General Goals Specific Goals
Developmental Use Individual Needs
Performance Feedback
Transfers and Placements
Strengths and Development Needs
Administrative Decisions / Uses Salary
Promotion
Retention / Termination
Recognition
Lay offs
Poor Performers Identification
44
Organizational Maintenance HR Planning
Training Needs
Organizational Goal Achievements
Goal Identification
HR Systems Evaluation
Reinforcement of Organizational Needs
Documentation Validation Research
For HR Decisions
Legal Requirements
Performance Appraisal Process

1. Objectives definition of appraisal
2. Job expectations establishment
3. Design an appraisal program
4. Appraise the performance
5. Performance Interviews
6. Use data for appropriate purposes
7. Identify opportunities variables
8. Using social processes, physical processes, human and computer assistance
Difference between Traditional and Modern (Systems) approach to Appraisals

Categories Traditional Appraisals Modern, Systems
Appraisals
Guiding Values Individualistic, Control Systematic, Developmental,
oriented, Documentary Problem Solving
Leadership Styles Directional, Evaluative Facilitative, Coaching
Frequency Occasional Frequent
Formalities High Low
Rewards Individualistic Grouped, Organizational
TECHNIQUES / METHODS OF PERFORMANCE APPRAISALS

Numerous methods have been devised to measure the quantity and quality of
performance appraisals. Each of the methods is effective for some purposes for some
organizations only. None should be dismissed or accepted as appropriate except as they
relate to the particular needs of the organization or an employee.
Broadly all methods of appraisals can be divided into two different categories.
 Past Oriented Methods
 Future Oriented Methods
Past Oriented Methods

1. Rating Scales: Rating scales consists of several numerical scales representing job
related performance criterions such as dependability, initiative, output, attendance,
45
attitude etc. Each scales ranges from excellent to poor. The total numerical scores
are computed and final conclusions are derived. Advantages – Adaptability, easy to
use, low cost, every type of job can be evaluated, large number of employees
covered, no formal training required. Disadvantages – Rater’s biases.
2. Checklist: Under this method, checklist of statements of traits of employee in the
form of Yes or No based questions is prepared. Here the rater only does the
reporting or checking and HR department does the actual evaluation. Advantages –
economy, ease of administration, limited training required, standardization.
Disadvantages – Raters biases, use of improper weighs by HR, does not allow rater
to give relative ratings.
3. Forced Choice Method: The series of statements arranged in the blocks of two or
more are given and the rater indicates which statement is true or false. The rater is
forced to make a choice. HR department does actual assessment. Advantages –
Absence of personal biases because of forced choice. Disadvantages – Statements
may be wrongly framed.
4. Forced Distribution Method: Here employees are clustered around a high point
on a rating scale. Rater is compelled to distribute the employees on all points on the
scale. It is assumed that the performance is conformed to normal distribution.
Advantages – Eliminates Disadvantages – Assumption of normal distribution,
unrealistic, errors of central tendency.
5. Critical Incidents Method: The approach is focused on certain critical behaviors
of employee that makes all the difference in the performance. Supervisors as and
when they occur record such incidents. Advantages – Evaluations are based on
actual job behaviors, ratings are supported by descriptions, feedback is easy,
reduces decency biases, chances of subordinate improvement are high.
Disadvantages – Negative incidents can be prioritized, forgetting incidents, overly
close supervision; feedback may be too much and may appear to be punishment.
6. Behaviorally Anchored Rating Scales: Statements of effective and ineffective
behaviors determine the points. They are said to be behaviorally anchored. The
rater is supposed to say, which behavior describes the employee performance.
Advantages – helps overcome rating errors. Disadvantages – Suffers from
distortions inherent in most rating techniques.
7. Field Review Method: This is an appraisal done by someone outside employees’
own department usually from corporate or HR department. Advantages – Useful
for managerial level promotions, when comparable information is needed,
Disadvantages – Outsider is generally not familiar with employees work
environment, Observation of actual behaviors not possible.
8. Performance Tests & Observations: This is based on the test of knowledge or
skills. The tests may be written or an actual presentation of skills. Tests must be
reliable and validated to be useful. Advantage – Tests may be apt to measure
potential more than actual performance. Disadvantages – Tests may suffer if costs
of test development or administration are high.
9. Confidential Records: Mostly used by government departments, however its
application in industry is not ruled out. Here the report is given in the form of
Annual Confidentiality Report (ACR) and may record ratings with respect to
46
following items; attendance, self expression, team work, leadership, initiative,
technical ability, reasoning ability, originality and resourcefulness etc. The system
is highly secretive and confidential. Feedback to the assessee is given only in case
of an adverse entry. Disadvantage is that it is highly subjective and ratings can be
manipulated because the evaluations are linked to HR actions like promotions etc.
10. Essay Method: In this method the rater writes down the employee description in
detail within a number of broad categories like, overall impression of performance,
promoteability of employee, existing capabilities and qualifications of performing
jobs, strengths and weaknesses and training needs of the employee. Advantage – It
is extremely useful in filing information gaps about the employees that often occur
in a better-structured checklist. Disadvantages – It its highly dependent upon the
writing skills of rater and most of them are not good writers. They may get
confused success depends on the memory power of raters.
11. Cost Accounting Method: Here performance is evaluated from the monetary
returns yields to his or her organization. Cost to keep employee, and benefit the
organization derives is ascertained. Hence it is more dependent upon cost and
benefit analysis.
12. Comparative Evaluation Method (Ranking & Paired Comparisons): These are
collection of different methods that compare performance with that of other co-
workers. The usual techniques used may be ranking methods and paired
comparison method.
 Ranking Methods: Superior ranks his worker based on merit, from best to
worst. However how best and why best are not elaborated in this method. It
is easy to administer and explanation.
 Paired Comparison Methods: In this method each employee is rated with
another employee in the form of pairs. The number of comparisons may be
calculated with the help of a formula as under.
N x (N-1) / 2
Future Oriented Methods

1. Management by objectives: It means management by objectives and the
performance is rated against the achievement of objectives stated by the
management. MBO process goes as under.
 Establish goals and desired outcomes for each subordinate
 Setting performance standards
 Comparison of actual goals with goals attained by the employee
 Establish new goals and new strategies for goals not achieved in previous year.
Advantage – It is more useful for managerial positions.

Disadvantages – Not applicable to all jobs, allocation of merit pay may result in setting
short-term goals rather than important and long-term goals etc.
2. Psychological Appraisals: These appraisals are more directed to assess employees
potential for future performance rather than the past one. It is done in the form of in-
depth interviews, psychological tests, and discussion with supervisors and review of
other evaluations. It is more focused on employees emotional, intellectual, and
47
motivational and other personal characteristics affecting his performance. This
approach is slow and costly and may be useful for bright young members who may
have considerable potential. However quality of these appraisals largely depend upon
the skills of psychologists who perform the evaluation.
3. Assessment Centers: This technique was first developed in USA and UK in 1943.
An assessment center is a central location where managers may come together to
have their participation in job related exercises evaluated by trained observers. It is
more focused on observation of behaviors across a series of select exercises or
work samples. Assessees are requested to participate in in-basket exercises, work
groups, computer simulations, role playing and other similar activities which
require same attributes for successful performance in actual job. The characteristics
assessed in assessment center can be assertiveness, persuasive ability,
communicating ability, planning and organizational ability, self confidence,
resistance to stress, energy level, decision making, sensitivity to feelings,
administrative ability, creativity and mental alertness etc. Disadvantages – Costs of
employees traveling and lodging, psychologists, ratings strongly influenced by
assessee’s inter-personal skills. Solid performers may feel suffocated in simulated
situations. Those who are not selected for this also may get affected.
Advantages – well-conducted assessment center can achieve better forecasts of
future performance and progress than other methods of appraisals. Also reliability,
content validity and predictive ability are said to be high in assessment centers. The
tests also make sure that the wrong people are not hired or promoted. Finally it
clearly defines the criteria for selection and promotion.
4. 360-Degree Feedback: It is a technique which is systematic collection of
performance data on an individual group, derived from a number of stakeholders
like immediate supervisors, team members, customers, peers and self. In fact
anyone who has useful information on how an employee does a job may be one of
the appraisers. This technique is highly useful in terms of broader perspective,
greater self-development and multi-source feedback is useful. 360-degree
appraisals are useful to measure inter-personal skills, customer satisfaction and
team building skills. However on the negative side, receiving feedback from
multiple sources can be intimidating, threatening etc. Multiple raters may be less
adept at providing balanced and objective feedback.
4.2 Financial Audits

Financial audits dig deep into an institutions/organization’s financial situation, probing
accounting records, internal controls policies, cash holdings and other sensitive financial
areas. Publicly-traded corporations are subject to external financial audits on a regular
basis, and even privately owned small businesses can be subjected to an external financial
audit by the IRS or other government authority. Knowing how to perform a financial
audit on your own books can help you to prepare for a possible external audit, keep your
accounting system in order and discourage internal fraud and theft.
Step 1
Review the systems put in place to transmit financial information to the accounting
department. The first step in the accounting cycle is to gather financial documentation, such
as sales receipts, invoices and bank statements, and forward it to the accounting department
48
for processing. Without timely and reliable information, accounting records can become
unreliable themselves, creating discrepancies in a company's financial records.
Step 2
Look into the company's record-keeping policies and check to ensure records are being
stored properly. Small businesses should keep at least an electronic photocopy of cash
register tapes, cancelled checks, invoices and other financial documentation until the end
of the current accounting period. Make sure that archived records can be accessed quickly
to shed light on any potential issues that arise.
Step 3
Identify and review each element of the company's accounting system, including
individual T-accounts (debits and credits), journal entries, the general ledger and current
financial statements. Systematically work through the accounting system to ensure that
all necessary accounts are present, that T-accounts are posted to the general ledger in a
timely manner and that the system has the ability to correct human errors, such as
arithmetic mistakes.
Step 4
Check into the institution’s internal controls policies to gauge the level of protection they
provide from corruption. Internal control policies include things like separation of
accounting duties between different employees, locked safes for holding pending bank
deposits and password-protected accounting software that tracks exactly who does what
and when.
Step 5
Compare internal records of cash holdings, income and expenses against external records.
Check the company's stored external records and compare selected transactions against
internal records. Compare purchase receipts sent from suppliers for a certain month
against internal purchase records, for example, or compare cash register tapes against
revenue recorded on the books.
Step 6
Analyze the institution’s internal tax records and official tax returns. Tax records should
be kept for seven years to be on the safe side. Browse through the company's tax receipts
from the IRS and compare it against records of tax liabilities and taxes paid in the
company's accounting records. Take a little extra time to review the range of credits and
deductions claimed on the most recent tax return, looking for areas of dubious reporting,
such as inflated expense numbers.
4.3 Academic Audit

The Academic Audit is a faculty-driven model of ongoing self-reflection, collaboration,
teamwork and peer feedback. It is based on structured conversations among faculty,
stakeholders and peer reviewers all focused on a common goal: to improve quality
processes in teaching and learning and thus enhance student success. During the self-
study phase of the Academic Audit, the faculty look at the key activities in place that
regularly improve the quality of teaching and learning.
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The Academic Audit, like more traditional program reviews, is a peer review process
including a self-study and a site visit by peers from outside the institution. However, the
similarities end there. Unlike the traditional approach to program evaluation, this process
emphasizes self-reflection and self-improvement rather than compliance with
predetermined standards. The purpose of an academic audit is to encourage departments
or programs to evaluate their “education quality processes” – the key faculty activities
required to produce, assure, and regularly improve the quality of teaching and learning.
An audit asks how faculty approach educational decision-making and how they organize
their work, using the resources available to them and working collegially to provide a
quality education in the best interests of the discipline and student learning.
4.3.1 Elements of Academic Audit

 The audit may include structured interviews, questionnaires, attendance at already
scheduled meetings, document review and agenda/minute trails. The detailed
programme of activity will reflect the methodology set out by the audit team in the
Audit Proposal.
 The Review Secretary assists audit team members by advising on appropriate
contact persons in the Schools/Units where the audit is to take place. However,
audit team members will need to arrange the timings of any visits to those
Schools/Units according to their individual availability.
 The Team Leader, assisted by the Review Secretary, agrees with members of the
audit team which team members will cover particular aspects or venues. For
avoidance of doubt, the Review Secretary will circulate a note of the allocation of
the respective tasks to all team members.
 The Team Leader, again assisted by the Review Secretary, agrees with members of the
audit team which team members will draft which parts of the audit report. Again the
Review Secretary will circulate that allocation in a note to all team members.
Upon completion of the audit, the audit team agrees a draft report.
a) The Team Leader, assisted by the Review Secretary edits the draft audit report.
He/she may also consult the AAGC member of the team on editing matters. At this
stage of the process the Team Leader is likely to engage the rest of the audit team in
an interactive exchange of electronic drafts to arrive at a draft which reflects the
consensus view of all the audit team.
b) This draft is then sent to the Head of School/Unit where the audit took place, and
other staff as appropriate, primarily for factual correction. Only where it is clearly
demonstrated that an error of fact has incorrectly influenced the audit team's
findings will the audit team redraft a report to the extent that its findings are
amended. Again it is for the Team Leader, with assistance and advice, further to
edit the report.
c) The audit team’s report, as amended if necessary in response to factual correction,
is then considered by the Chair of AAGC who may consult with the AAGC
member of the audit team, other members of AAGC and Governance Services Unit,
before determining:
 which member of Executive should have overview of a draft management
response and should present that response to Executive
50
 with advice from that Executive member, which University officer(s) should
draft a management response, under the overview of and for the initial
approval of that Executive member, for presentation by that Executive
member to Executive .
d) As the key executive managers in the University, Executive have the authority to
commit staffing and other resources to ensure that recommendations in an audit
report are implemented. Executive members also have a commitment to and
expertise in the assurance of academic standards and quality and their
enhancement. Executive therefore consider the audit report and a draft management
response, as presented by the Executive member so requested by the Chair of
AAGC, for approval.
e) After receipt of the management response, AAGC approves an action plan, drafted
by officers within GSU setting out the actions required to implement
recommendations within an audit report. The action plan identifies the locus of
responsibility for specific actions and sets out a timescale for those actions. The
timescale will depend upon the particular topic audited but AAGC adopts a default
position of expected completion of actions within twelve months.
4.3.2 Purpose of the Academic Audit:

The objective of academic audit is to evaluate the performance of the institution and to
identify the issues that are to be attended in order to improve the quality of teaching and
Research. The following are the major objectives of academic audit:
1. To understand the existing system and assess the strengths and weaknesses of the
Departments and Administrative Units and to suggest the methods for improvement
and for overcoming the weaknesses while teaching, learning and evaluation,
student support and progression.
2. To ascertain whether the Departments/centers are functioning efficiently and
effectively with proven records of capacity building, research projects and
publications and extension over a period of time or not.
3. To identify the bottlenecks in the existing administrative mechanisms and to
identify the opportunities for academic reforms, administrative reforms and
examination reforms for a long term progression with excellence and to face the
challenges of Internationalization in higher education.
4. To evaluate the optimum utilization of financial and other resources, issues
concerning with leadership and organization, functional autonomy and financial
management.
5. To suggest the methods of improvement for maintaining quality in higher education.
4.3.3 The Peer Review

 Auditors are volunteers (primarily faculty) who receive training on education
quality processes and audit methodology.
 Audit teams (2-4 members) may come from any public and private institutions
including outside higher education as long as each auditor participates in a formal
training experience.
 All departments are given the opportunity to nominate up to two peers for service
on the academic auditor review team.
51
 Because the auditors focus on quality processes, they do not have to come from the
academic discipline of the department being audited though TBR strives to have at
least one faculty from the discipline or a closely aligned discipline on each auditor
team.
 Audit visits are typically one day.
 Auditors meet with departmental leadership, faculty, students and other
stakeholders.
 Auditors ask questions similar to the self-study questions cited above.
 Auditors write a report:
 Highlighting examples of exemplary practice,
 Noting areas for improvement,
 Evaluating a department’s approach to educational quality practices,
 If the program is being evaluated for performance funding purposes, the
report specifically addresses any “Not Met” cited on the performance
funding summary sheet.
4.3.4 Principles of the Academic Audit:

While there is no “hidden agenda” and no “right way” to approach the Academic Audit
process, the Academic Audit openly advocates the following underlying quality
principles as foundations of good educational practice.
1. Define quality in terms of outcomes
 Learning outcomes should pertain to what is or will become important for the
department’s students.
 Student learning, not teaching per se, is what ultimately matters.
2. Focus on process
 Departments should analyze how teachers teach, how students learn, and
how to best approach learning assessment.
 Departments should study their discipline’s literature and collect data on
what works well and what doesn’t.
 Experimentation with active learning should be encouraged. Faculty should
be encouraged to share and adopt their colleague’s successful teaching
innovations.
3. Work Collaboratively
 Teamwork and consensus lead to total faculty ownership of and
responsibility for all aspects of the curriculum and make everyone
accountable for the success of students.
 Dialogue and collaboration should be encouraged over territoriality and the
“lone wolf” approach.
4. Base Decisions on Evidence
 Departments should collect data to find out what students need and how
students perform.
 Data should be analyzed and findings incorporated in the design of curricula,
learning processes, and assessment methods.
52
5. Strive for Coherence
 Courses should build upon one another to provide necessary breadth and
depth.
 Assessment should be aligned with learning objectives.
6. Learn from Best Practice

 Faculty should seek out good practices in comparable departments and
institutions and adapt the best to their own circumstances.
 Faculty should share best practices and help “raise the bar” for their
department.
7. Make Continuous Improvement a Priority

 Departments should continually and consciously strive to improve teaching
and learning.
4.3.5 The Format of the Audit Report

Audit reports have a standard format comprising:
 Title of the audit.
 Membership of the audit team.
 Terms of Reference for the particular audit.
 The methodology of the particular audit.
 A description of the current policies, procedures and arrangements for the topic
audited. This should preferably be a brief factual synopsis
 A risk assessment outlining why the policies, procedures and arrangements
underpinning the topic audited require to be quality assured e.g what detriment
might the University suffer if the current policies, procedures and arrangements
failed?
 The findings of the audit. These are principally of two types:
- Is there compliance with the current policies, procedures and arrangements
for the topic audited?
- Could the current policies, procedures and arrangements for the topic audited
be enhanced and be made more fit for purpose? In particular, the audit team
may wish to promote across the school/university good practice identified in
the Schools/Units where the audit took place.
4.4 Administrative Evaluation

At the highest levels of administration, administrators typically do not have anyone to
evaluate them. Evaluations are important in the development of effective school leaders
and resulting benefits to schools. There has been some debate whether a predefined
evaluation process should be used or one that is tailored to individual schools boards.
It’s important to include the administrator in the evaluation process.
Self-evaluations are insightful and foster self-reflection. To ensure an objective and fair
evaluation, it’s important that criteria are defined before the evaluation process is
underway. Knowing how such criteria should be objectively measured is important for
results to be impartial. As well, criteria should be based on achievements and goals for
the school board, and not personality characteristics.
53
Tailor the evaluation to fit the needs of the school. Each school board has different
attainable goals and the evaluation criteria should reflect this. The evaluation process is
not meant to be a criticism of administrator behavior, but an opportunity for
improvement. Evaluations should be ongoing and frequent to allow time for
improvement. To ensure that the evaluation process is viewed as a positive, the
administrator should be given an opportunity to respond the evaluation. As well, all
language in the review should be presented in a helpful and constructive manner.
Obtaining an objective methodology is easier by using multiple measures (e.g., student

achievement, peer review, observation etc.) and multiple raters.
The evaluation system should include:

 a focus on school improvement
 be performance based
 include the evaluated individual’s input
 be agreed upon by involved stakeholders
 be relevant to the administrator’s functions and tasks
 be in line with local expectations and goals
 promote communications and collaboration among all administrators - promote
growth and leadership clearly define assessment procedures - ensure frequency of
assessment and feedback
 hold administrators accountable and reward effective leaders

Q. 1 What is performance appraisal? What different techniques are used in different
scenarios?
Q. 2 How academic audit is important and what are the ways to conduct it?
4.6 Activity
1) Imagine a situation where you are an auditor and assign a duty to audit an
educational institute. Keeping in mind the key points of this unit, you have to write
an audit report. Clearly mention the elements and components of academic as well
as financial audit.

Dill, D. (2000). Designing Academic Audit: Lessons Learned in Europe and Asia.
Quality in Higher Education, 6, 187.
Daley, D. M. (1992). Performance Appraisal in the Public Sector-Techniques and

Applications. Greenwood Publishing Group. USA.
54
Unit–5
APPROACHES OF SUPERVISON

Reviewed by: Hamid Ali Nadeem
CONTENTS
Page No.
Introduction ................................................................................................................. 57
Objectives ................................................................................................................... 57
5.1 Authoritarian ..................................................................................................... 59
5.2 Laissez Faire ..................................................................................................... 63
5.3 Synergistic ......................................................................................................... 65
5.4 Developmental approach................................................................................... 67
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INTRODUCTION
This unit deals with the approaches of supervision from authoritarian teachers to laissez
faire style of teaching/supervision by taking into account all type of learning and
supervisory technique. Moreover a detailed overview of synergy and developmental
approach has also been presented in order to take into account of all approaches of
supervision and learning.
OBJECTIVES
By the end of this unit, the successful student is expected to:
1. To understand the difference between all the approaches of supervision and

teaching.
2. Have a clear view point about the best type of approach, whether its authoritarian,
laissez fair or synergy.
3. Clearly differentiate between all approaches of development including Cognitive,

Physical, Moral Development, Ego Development, Faith Development, Emotional
and Social Development and Self Direction.
57
The process of supervision can take on one or a combination of styles, and one particular
style may not be appropriate for every supervisory situation. It is important that a
supervisor is aware of his or her predominate approach to supervision so that the style
may be adapted as the situation or the staff member requires. Winston and Creamer
(1994) provide an instrument to identify supervisory approaches. The four approaches
included in the instrument are:
 Authoritarian - based on the belief that staff members require constant attention
 Laissez Faire - based on the desire to allow staff members freedom in
accomplishing job responsibilities
 Companionable - based on a friendship-like relationship
 Synergistic - a cooperative effort between the supervisor and the staff member
Supervision should concentrate on four areas of staff competence:

Knowledge and Information - Staff members must understand how to effectively
perform the duties of their job. This includes, but is not limited to understanding college
student development theory, current laws and other legal parameters of practice,
standards of professional practices, ethical standards, and institutional rules and policies.
Work-related skills - Supervisors must ensure that staff members stay current on
developing trends within the field of student development and that they are trained in a
wide range of skills related to their job description, such as interpersonal communication,
goal setting, and computer skills. For student affairs professionals to remain effective,
these skills have to be refreshed regularly. This is especially true for skills that are not
used on a regular basis. Supervisors must also provide the means for staff members to
develop and acquire new skills.
Personal Skills - The synergistic style emphasizes a holistic approach to supervision.

Just as attention must be paid to develop staff member's work-related skills, so too must
personal skills be developed. To function successfully as professional, individuals must
acquire skills in areas such as time management, anger control, diet and exercise, and
retirement planning.
Attitudes - Supervisors must maintain a positive attitude among their staff members.
Positive attitudes can motivate individuals to apply knowledge or skills to strive toward
personal, unit, and division goals. Student affairs professionals are involved in a people
business. Therefore, their attitude toward people, especially students, must be
appropriate. Whether a staff member approaches tasks with an attitude of enthusiasm or
sarcasm often determines that staff member's success.
An important responsibility of supervision is career development of staff. Supervisors

should provide assistance to staff as they pursue work that is meaningful and personally
satisfying. This manual suggests using Schein's Model of Career Anchors (Table 1) to
help clarify a person’s occupational self-concept. If a supervisor can understand a staff
member's career anchors, it may be much easier to help that person climb the career
ladder and find work assignments that are congruent with their interests and abilities.
58
5.1 Authoritarian
The school's contributions to authoritarian orientations cannot be overlooked or in some
instances overstated, even if its function is often more one of reinforcement than creation.
While many youngsters experience authoritarianism prior to entering school, the school
nonetheless introduces different forms and adds a social sanction to previous experiences.
One’s obligation to comply with the dictates of attendance requires no understanding, not
unlike saying the pledge to the flag as a first grader. The important thing is to conform to
the mandate. This is not to suggest that a strong rationale for compulsory attendance
cannot exist; rather it is to underline the ways in which expectations for compliance begin
early and are, in the main, beyond discussion or question from the learner's vantage point.
The pattern of having little say or choice in school is one that continues for an entire
education.
The authoritarian teacher places firm limits and controls on the students. Students will
often have assigned seats for the entire term. The desks are usually in straight rows and
there are no deviations. Students must be in their seats at the beginning of class and they
frequently remain there throughout the period. This teacher rarely gives hall passes or
recognizes excused absences. Often, it is quiet. Students know they should not interrupt
the teacher. Since verbal exchange and discussion are discouraged, the authoritarian’s
students do not have the opportunity to learn and/or practice communication skills. This
teacher prefers vigorous discipline and expects swift obedience. Failure to obey the
teacher usually results in detention or a trip to the principal’s office. In this classroom,
students need to follow directions and not ask why.
The authoritarian values order for order's sake. In classrooms order is generally claimed
as a condition for pursuing the intellectual development of the young. But if this means
having ownership over one's mind and moving in the direction of becoming an
independent being, then schools are obligated to provide learning settings and
experiences which make these desired ends possible and visible. The misplaced focus of
the 'open' movement of the 70's helped bring to light the understanding that openness is
first and foremost an intellectual notion rather than a problem of school architecture. In a
reaction against the often controlling, boring, and authoritarian nature of schools, the
open concept became associated with unleashing the young by removing structural
barriers seen as too restraining. The rearrangement of desks and the absence of walls may
speak to a dimension of openness, but it is entirely possible to have a traditional setting
with desks in rows that is nonetheless genuinely intellectually open as well as
intellectually opening in its effects. But order in the classroom, while offered as a
prerequisite to learning, is too often for the benefit of the teacher and the system. There is
a constant danger in schools that authority will degenerate into authoritarianism, because
a good portion of those attracted to teaching and school administration consciously or
(more commonly) unconsciously wish to exercise authority in order to satisfy some
unfulfilled need within themselves.
It brings to mind the story of the high school principal showing his school to parents
newly arrived in town. As they approached a long corridor of classrooms, at the far end
59
sounds of students could be heard emanating into the hallway. Somewhat irritated the
principal excused himself to inspect the situation and find out what was happening in the
classroom. But to reach the room that displayed signs of life, he had to pass thirteen
others from which not a peep could be heard. The likelihood is far less that quiet
classrooms will be questioned for what may or may not be occurring in them than
classrooms that depart from the desired institutional norm of tranquility.
Silence is rarely a vehicle for opening young minds. Students are 'put in their place'
intellectually in part because they are put in their place behaviorally. This grows from the
assumption previously cited that a certain orderliness is necessary for learning to occur.
While this makes perfect sense in a particular context, it reflects a series of subsidiary
assumptions among which include learning as an essentially passive act, learning equates
with knowledge acquisition and transfer, and sounds are disruptive to learning unless the
sounds are voices of experts and authority. Further, achieving order through repression
presents no moral dilemma to the authoritarian. The often held view that children are evil
(original sin) or are the enemy removes any moral restraints to their intellectual
mistreatment. To truly own one's thoughts requires the intellectual freedom to interrogate
one's experiences and this is not possible in settings characterized by distrust of those
who are to be intellectually empowered. The roots of modern education are considerably
connected to notions of the child as naturally evil who can be saved by control, denial,
and authority. It is this view of the young which explains why education has been
regarded as a moral discipline. Avoidance of anything smacking of authority is at the
heart of the age old child centered versus subject centered debate. The avoidance of
imposition in the name of freedom frames the issue incorrectly at the outset.
Freedom was first and foremost an intellectual consideration rather than the sheer
absence of external authority. Freedom was something to be achieved, an
accomplishment of the educational process. Implicit is the belief that much of what
constituted the traditional curriculum, albeit in differing forms and methods, was
necessary along the path to the intellectual freedom. Freedom was not achieved by
merely discarding existing forms of external authority. Embedded in this realization is the
obligation of schools to actively promote intellectual independence in democratic
settings. There is a danger in relativizing authority when opposing authoritarianism that
in itself may invite a collapse into authoritarianism: It is not that alternative free schools
promote authoritarianism; it is more a question whether values of freedom, equality, and
individual centeredness, when made the starting point of the educational process, are
allowed to overpower curricular and pedagogical practices that develop the intellectual
discipline necessary for resisting authoritarianism in its more modern forms.
Since the world is constantly changing and at a very rapid rate, no child should be
educated for any fixed end. Instead schools have to educate so as to give the learner all
that is necessary both to adapt to change and have power to shape and give direction to
those changes.
60
The purpose in underlining the point that authority and control cannot be expunged from
social settings is to eliminate the implication that by somehow obliterating any form of
authority, ala Summer hill, a Utopia of freedom will instantly appear. It is not the absence
of controls or authority that gives us freedom. In the school environment it is how the
sources of authority are defined, to what ends the group aspires, what means are
employed to establish authority and desired ends, and finally who has a voice and role in
governing all of it. It is not a question of whether a social system will organize itself but
one of who participates in the construction of that system and vision—since they also
then participate in any change in vision that may be desired—and to what extent that
vision is characterized as democratic. It is almost axiomatic to assert that students are
essentially silent in their educational roles. They subsist in a system where the
transmission of subject content into their waiting containers remains the dominant
educational form. Recent trends obligate students to give performances as evidence they
acquired ascribed knowledge and skills. The 'outcomes based' approaches or the more
current term 'results oriented' education are further examples of the students' alienated
position in the system since these newer schemes are imposed by bureaucrats residing at
great distances from where youngsters experience their daily tutelage. There is no need to
quibble about the efficacy of this or that educational approach. From the student's perch
they all have certain elements in common: someone else decided these were good
educational approaches, important pieces of knowledge, vital subjects of study, etc. In
each instance the student is to once again demonstrate the capacity to comply with the
mandates or suffer the institutional consequences. The system appropriates the language
of individualized instruction yet contemporary reforms are driven primarily from state
departments of education acting as extensions of legislatures desperate to make the
system more economically efficient and productive. The result is a school program
devised without any knowledge of any single student yet is termed individualized
education. A more apt description is individually paced, but paced toward the same ends
and outcomes for all. Missing are ends which have democratic experiences at the center.
There are occasional references to citizenship education along with the dispositions
required of the good citizen. But this is a view of citizenship that is primarily passive and
lacks an articulated concept of the active, participatory citizen and citizenry. Even the
most repressive political systems have expectations of good citizenship. To be realized
democratic learning must be something more than an academic exercise, important as
that may be. There must be experiences that are truly democratic in their character and
they in turn must permeate the school culture. If absent the young will be prone to
confuse democracy with simply exercising the right to vote—something enjoyed by
citizens under Hitler, Stalin and Mussolini but not to be confused with democratic
citizenship. This illustrates how far today's school encounters are from what Dewey
desired. To a large extent the system has simply become more efficient and top heavy in
carrying out what Dewey saw as a major problem to begin with, namely that the
traditional school imposed its agenda on the young and in the process missed important
educational and democratic opportunities
61
The child learns that the teacher is the authoritative person in the classroom, but that she
is subordinate to the principal. Thus the structure of society can be learned through
understanding the hierarchy of power within the structure of the school. Students are
commonly referred to as a "valuable resource" or "our nation's most precious possession."
Typically these are offered in connection with what the adult community is expecting
from the next generation in terms of solving problems created by their predecessors. They
are also termed the "product" in the educational vernacular which reflects both the
industrial vocabulary that permeates education (as a further reflection of the industrial
paradigm embedded in the educational system as well as the notion that there are waiting
consumers of this resource in the global economy. Students are expected to see
themselves as means to others' ends. As students internalize the purposes of their
education, they readily offer 'employment' as the reason they are in school, including the
university level.
When the view of their own role and station is so completely tied to productivity outside
school, they convey the unexamined assumptions that have been woven into their
education. To the extent they understand things in terms of the now ubiquitous "global
market place," being a means to an end does not appear on most of their radars. And why
should it? How has their education suggested otherwise? People in modern institutions
are conditioned to accept being an object to others and a subject to themselves. The very
processes we use to inscribe our self to ourselves put us at the disposition of others.
The task of creating rational, autonomous persons falls initially to pedagogical

institutions. Their goal is to produce young bodies and minds that are self- governing;
failing that, they try to make their graduates governable. This is reflected in the differing
treatment different categories of students receive.
Those expected to belong to the managing class have opportunities to think in creative
and other ways, though they represent a very small portion of students. It can be argued
that in far too many places educational institutions move immediately to the task of
making the future citizenry governable. Not only do students have little or no say in the
life of the school, they have next to none in their own academic experience.
Further, the nature of the cognitive encounter is marked by varying degrees of

authoritarianism. Knowledge comes in preshaped forms absent any suggestion that hosts
of epistemological assumptions are present.
Students must absorb the curriculum which is presented in an almost fixed and final
form. Lost are the debates which attend so much of what is handed to students as
complete, homogenized, and pasteurized. Since knowledge is something that filters down
through various layers of expertise until it reaches the students, it implicitly carries an
authoritarian dimension but more disturbingly, inculcates students to the belief that
answers and meaning are to be found only from those with expertise. Discovering
answers for oneself or developing the capacity to generate meaning from learning
encounters is foreign to the experience. The means of the encounter are predominantly
62
teacher centered, with the teacher presumed to be an authoritative source. Students do not
develop the dispositions to question teachers and texts, the foremost authorities on
intellectual matters.
Too often teachers themselves do not question the texts which in turn constitute the
essence of the curriculum. This hierarchy of expertise places students at the bottom.
Knowing little, they become accustomed to not being entitled to examine the content of
their schooling. Though there are examples which counter this general pattern, they are
rare.
It should be evident that there is a connection, and a strong one, between the lessons of
youth which socialize them into patterns of passivity and obedience on one hand and a
tendency toward rapid erosion of democratic possibilities on the other. When those in
authority are always right, when they have the power to enforce their claim of right, there
becomes little need for the young to rack their brains to ask whether what is demanded of
them is right or wrong, good or bad. As preparation for adult living, they will be at the
mercy of authorities for better or worse. Saying no will always seem too threatening.
5.2 Laissez Faire

Since the authoritative teacher places limits and controls on the students but
simultaneously encourages independence. This teacher often explains the reasons behind
the rules and decisions. If a student is disruptive, the teacher offers a polite, but firm,
reprimand. This teacher sometimes metes out discipline, but only after careful
consideration of the circumstances.
The authoritative teacher is also open to considerable verbal interaction, including critical
debates. The students know that they can interrupt the teacher if they have a relevant
question or comment.
This environment offers students the opportunity to learn and practice communication
skills. Whereas, the indifferent teacher is not very involved in the classroom. This teacher
places few demands, if any, on the students and appears generally uninterested. The
indifferent teacher just doesn’t want to impose on the students and often feels that class
preparation is not worth the effort. Things like field trips and special projects are out of
the question.
This teacher simply won’t take the necessary preparation time and may use the same
materials, year after year. Also, classroom discipline is lacking.
This teacher may lack the skills, confidence, or courage to discipline students. However,
the laissez-faire teacher places few demand or controls on the students. “Do your own
thing” describes this classroom.
This teacher accepts the students’ impulses and actions and is less likely to monitor their
behaviour. The teacher strives not to hurt the students’ feelings and has difficulty saying
63
no or enforcing rules. If a student disrupts the class, the teacher may assume that the
student is not getting enough attention.
When a student interrupts a lecture, the teacher accepts the interruption with the belief
that the student must surely have something valuable to add. When discipline is offered,
it is likely to be inconsistent.
In order to understand the laissez faire decision making, we need to have an idea about
authoritarian decision making first.
Leaders who use authoritarian decision-making, make all the major group decisions and
demand compliance from the group members. Authoritarian leaders typically make
decisions on their own and tell other group members what to do and how to do it.
Authoritarian leadership can be beneficial when a decision needs to be made quickly or
when a project or situation is particularly stressful. While authoritarian leadership can be
beneficial at times, it is often the case that it's more problematic. This type of decision-
making is easily abused, and authoritarian leaders are often viewed as bossy and
controlling. Because authoritarian leaders make decisions without consulting the group,
many group members may resent the leader because they are unable to contribute ideas.
Whereas in French laissez-faire loosely translated means 'to leave alone'. Therefore,
leaders who use laissez-faire decision-making let the groups make their own decisions.
They are only minimally involved, basically sitting back and letting the group function by
its own. Laissez-faire is usually the least effective style of leadership decision-making.
5.2.1 Characteristics of Laissez-Faire Supervision

Laissez-faire supervision is characterized by:
 Very little guidance from leaders
 Complete freedom for followers to make decisions
 Leaders provide the tools and resources needed
 Group members are expected to solve problems on their own
 Power is handed over to followers, yet leaders still take responsibility for the
groups decisions and actions
5.2.2 Benefits of Laissez-Faire Supervision:

Like other supervision approaches, the declarative style has both a number of benefits
and shortcomings. It can be effective in situations where group members are highly
skilled, motivated and capable of working on their own. Since these group members are
experts and have the knowledge and skills to work independently, they are capable of
accomplishing tasks with very little guidance.
The delegative style can be particularly effective in situations where group members are
actually more knowledgeable than the group's leader/supervisor. Because team members
are the experts in a particular area, the laissez-faire style allows them to demonstrate their
deep knowledge and skill surrounding that particular subject.
64
This autonomy can be freeing to some group members and help them feel more satisfied
with their work. The laissez-faire style can be used in situations where followers have a
high-level of passion and intrinsic motivation for their work.
While the conventional term for this style is 'laissez-faire' and implies a completely
hands-off approach, many leaders still remain open and available to group members for
consultation and feedback.
5.2.3 Downsides of Laissez-Faire Supervision

Laissez-faire supervision is not ideal in situations where group members lack the
knowledge or experience they need to complete tasks and make decisions. Some people
are not good at setting their own deadlines, managing their own projects and solving
problems on their own. In such situations, projects can go off-track and deadlines can be
missed when team members do not get enough guidance or feedback from leaders.
In some situations, the laissez-faire style leads to poorly defined roles within the group.
Since team members receive little to no guidance, they might not really be sure about
their role within the group and what they are supposed to be doing with their time.
Laissez-faire supervisors are often seen as uninvolved and withdrawn, which can lead to
a lack of cohesiveness within the group. Since they seems unconcerned with what is
happening, students sometimes pick up on this and express less care and concern for the
project. Some might even take advantage of this style as a way to avoid personal
responsibility for the group's failures.
If group members are unfamiliar with the task or the process needed to accomplish the
task, supervisors are better off taking a more hands-on approach. Eventually, as followers
acquire more expertise, leaders might then switch back to a more delegative approach
that gives group members more freedom to work independently.
5.3. Synergistic Supervision

Synergistic supervision has been described as having the greatest utility for working with
student affairs professionals. Its cooperative nature allows joint effects to exceed the
combination of individual efforts. Important characteristics of synergistic supervision
include:
Dual Focus - Staff members need to feel that they have a significant influence on
selecting and defining the goals of the unit and in devising strategies to accomplish them.
If staff members perceive goals as being imposed on them, they may not make a personal
investment in trying to achieve the goals of the unit.
Joint Effort - Supervision is not something done to staff but rather a cooperative activity
in which each party has an important contribution to make. Plans for accomplishing tasks
such as determining unit priorities, scheduling and distributing work and coordinating the
65
efforts of the division are worked out jointly between the supervisor and the staff
member.
Two-way Communication - In the synergistic model of staffing practices, supervision is

dependent upon a high level of trust between staff members and supervisors. Staff
members must be willing to allow supervisors to learn personal information about them.
Staff members must also feel free to give their supervisors honest, direct feedback.
Communication is key in developing this trust.
Synergistic supervision can be defined as a cooperative effort between the supervisor and
supervisee with a focus on joint-effort, two-way communication, and competency and
goals (for the betterment of the organization and individual).Emergent Themes Compared
with Characteristics of Synergistic Supervision is as follows:
• Supervisor Accessibility (Helping Process)
• Meaningful Interaction with Supervisor (Cooperative Effort)
• Utilization of Formal Evaluations (Focus on Competence / Goals)
• Providing Unique Supervision (Joint Effort / Two-way Communication)
• Providing Professional Development Opportunities
The learning-teaching synergy happens when teachers are thinking, observing, and
focusing in all sorts of ways on learning—when we are constantly asking, “What’s going
to help students learn this?” This focus on learning and attempts to understand how it’s
happening for students drives decision-making about teaching. It is what determines
whether students will work in groups, whether they need to write or speak answers,
whether their understanding of a concept should be tested, and on and on. Teachers
become learners of learning. We have always been learners of content, but now in every
class we seek to better understand the relationship between the learning experiences of
students and the instructional approaches we are using.
The teaching-learning synergy happens when students are focused on learning—what

they are learning (the content and skills of the course) and how they are learning it. Both
are important. Students need to develop an understanding of themselves as learners. The
synergy happens when students are learning from and with others. They are learning from
the teacher who has relevant experiences and expertise. They are also learning from
classmates who offer explanations that make sense to novice learners and use examples
that beginners find meaningful. When classmates act as teachers, their confidence grows,
as does the confidence of those learning from them. Through this synergy students
discover that they can figure things out for themselves.
The synergy happens when teachers are open to learning from students. Sometimes (not
all the time) a student asks a question, offers an example, or shares an insight and the
teacher learns something new about the content. More often students are instructing the
teacher about learning—what content causes them confusion, what examples aren’t
meaningful, and what assignments don’t generate much engagement. On the other side,
66
they’re also able to help us understand the things that inspire them to learn, and the
tactics that help them to do so.
Synergy Education Solution works directly with educators, professional and parent
organizations, and publishers to improve students’ learning and achievement in our
nations’ schools. Synergy offers services that focus on the integration of evidence-based
assessment and instructional programs, professional development for teachers and
educational leaders, and strategies for the implementation of effective programs. Synergy
works closely with educational leaders at state and federal levels in developing initiatives
and policies that are informed by current research and assists institutions of higher
education in building graduate programs that enhance the teaching graduate programs
that in turn enhance the teaching effectiveness and leadership abilities of educational
professionals.
5.4 Developmental Approach

A developmental approach to teaching and learning is simply put catering to the needs of
the individual learner through an individualized program that works with their
development long a range of measures:
 Cognitive – their brain readiness for mastery of existing concepts and introduction
to new Australian Curriculum challenges
 Physical – the physical gross and fine motor skills needed for a range of learning
and social skills
 Moral Development – developing empathy and compassion
 Ego Development – understanding of the self in the world (e.g. time, space, self-
reflection)
 Faith Development – belief in how their world is controlled (Ghosts and monsters
or logical reasoning)
 Emotional and Social Development – self-awareness and self-management of
emotions and working with others
 Self-Direction – understanding of learning needs and ways of working (learning
styles and organizational skills)
Development cannot be forced or ignored. If we try and work more than one level of
development beyond where the child is at it will just sound like nonsense and they won’t
understand. If we try to push them to the next level they will keep returning to the
previous one whenever they are stressed.
You cannot skip a level, you need to be in it and explore it and find out that there are
better ways to think and do that you can see other’s do. When your level stops working
you move to the next one. Experiential learning is key to the process. So we look at the
individual child’s readiness to identify where they need to be within the BIS cultural
expectations for moral development and community participation and where they need to
be to fit societal expectations of the Australia Curriculum.
67
This Means in Practice:
 We don’t race children through when they are not ready – we wait and support
them but always show them the next level for them to aspire
 We work with them to develop the areas they need to and harness those that they
excel within, giving them time to master skills
 We learn to understand them as they will have the same teacher for much of their
schooling who gets to understand their idiosyncrasies and learns how to motivate
and extend them
 We find out about your learning preferences and use them actively in your learning
program
 We put in limits when they need it and take them away when they need to stretch
their wings and fly
 We listen to their body patterns and physical needs, allowing them to eat when
hungry and go to the toilet whenever they need
 We have four basic school rules to follow and know that depending on your age,
developmental level and understanding those rules will need different explanations
and consequences

Q. 1 What is the difference between Laissez faire and authoritarian Supervision? Out of
two which is beneficial for an academic environment?
Q. 2 There is a range of measures of developmental approach e.g., Cognitive, Physical,

Moral Development, Ego Development, Faith Development, Emotional and Social
Development. And Self-direction. Explain each measure in detail and give
examples from educational sector.

Schwartz. (1984). Strategies for Staff Development: Personal and Professional
Education in the 21st Century. New Directions for Student Services.
Winston, R. B., Jr., & Creamer, D. G. (1998). Staff Supervision and Professional
Development: An Integrated Approach. In W. A.
Hoerr, T. R (2005). The Art of School Leadership. Association of Supervision and

Curriculum Development, Alexandria, USA.
Glickman, Carl D., Gordon, Stephen P., Ross-Gordon, Jovita M. (2001). Supervision and
Instructional Leadership: A Developmental Approach. Sixth Edition. Allyn &
Bacon/Longman Publishing.
68
Unit–6
FUNCTIONS OF SUPERVISION

CONTENTS
Page No.
Introduction ................................................................................................................. 71
Objectives ................................................................................................................... 71
6.1 Articulating and Achieving the Missions and Needs ........................................ 74
6.2 Monitoring and Evaluation ............................................................................... 78
6.3 Support and Advise .......................................................................................... 79
6.4 Liaison............................................................................................................... 91
6.6 Suggested Readings .......................................................................................... 96
70
INTRODUCTION
The function and role of supervisors do vary considerably between countries according to
the specific category of supervisor being considered and the degree of precision of the
tasks being prescribed. There is a list of functions assigned to supervisory officers in
general all countries. This unit describes these core functions of supervisors by throwing
a detailed light on articulating and achieving the missions and needs, Monitoring and
Evaluation, Support and Advise, Liaison.
OBJECTIVES
It is believed that by the end of this unit, the successful student will be able to:
1. Understand the roles and functions of supervisors.
2. Gain a sound grasp of the roles supervision services play, the conflicts these entail,
and, as a result, the aims of recent reforms.
3. Analyze the load of responsibilities, dispersion of tasks; and how it bear

relationship to the core functions of a supervisor.
4. Assess how the supervise, liaise and hold conferences and other activities.
71
Supervision in the workplace has become a fundamentally important exercise for both
workers and clients. This article explores and discusses key messages of the supervision.
It provides insights and orientation about the functions of supervision and characteristics
of a good supervisor in human services. The article is a good resource for those who want
to learn about supervision and those who want to advance their supervision practices.
Supervision has been around since 1970s as a form of counselling service to clients. After
1970s it began to move away from counselling model to more educational process which
aims to assist workers to reflect on the processes of their practice when dealing with
clients or vulnerable victims. In other words, supervision has a history of changing focus
from the person doing the work to the work itself. This has come as a result of social
roles and developmental frameworks in community services (Carroll, 2007). At present,
supervision is about supporting, getting work results to meet administrative needs and
being educational to ensure that supervisees are growing professionally in their careers.
The usual expectation from a supervisor is that he or she must have skills in humanity; in
other words they must have good people skills. Some supervisors are good at the
technical skills of their job but are less able use their human skills which help in building
relationships, loyalty and motivations for supervisees to succeed in their profession. In
my past experiences, I had the opportunity to supervise supervisees. I was also supervised
by some supervisors that had different experiences based on their human skills, training
and understanding of supervision in human services.
Having regular supervision with a qualified practitioner is extremely vital for

professional development and ethical practicing for community services workers.
Supervision has become more important in the community services sector. Yet, it is sad
to see some supervisors with a less than adequate understanding of what supervision is.
These kinds of supervisors may be people with less experience in community services or
they have not studied humanity subjects to prepare them for the supervision role. On
other side of a coin, some workers/supervisees have less or no understanding of the
supervision. Full time workers should at least have one hour supervision with their team
leader or manager every fortnight. The one hour session is used for reflection and
feedback about work performance.
Supervision is about nurturing employees and not about intimidating, challenging, or

over powering them. It is about sharing knowledge, skills, work expectations as well as
being committed to make supervisees successful in their roles rather than waiting for
them to make a mistake. Supervisors need to have clear thinking and a specific idea of
how one can support the individuals who work for you and the organisation. It is the
same as if you have a specific plan to maintain a service or process. Good supervision
requires a road map to get people to where they want to go with their roles and careers
(Wenger, 2009).
Theory and Function of Supervision

Supervision is all about reflecting on your role, the opportunity to grow professional and
remain competent in your role as well as keeping a professional relationship with
72
supervisor and team. Reflection is a process whereby a person reflects on what he/she
brings to an interaction and how this may impact on how he/she views and manages that
interaction. Supervision promotes a clear understanding of capacity building of
individuals and provides leadership and strategic thinking in order to implement work
related tasks. Understanding function, role and authority of the position held involves
openness, particularly open interaction and honest communication (Borders, 2001).
Therefore, supervision should:
 Improve the quality of decision-making and interventions.
 Enable effective line management and organisational accountability.
 Identify and address issues related to caseloads and workload management.
 Help to identify and achieve personal learning, career and development
opportunities.
These functions are reinforced by the Alfred Kadushin’s theory and model of
supervision. There are many theories written about supervision practice that are not
mentioned in this article. The writer encourages people take time to visit and read many
theories in social work, social psychology and counseling that discusses supervision.
Alfred Kadushin argues supervision in social work is useful and helpful in many ways.
His argument goes back to earlier theories such as John Dawson (1926) who stated the
functions of supervision in the following terms:
 Administrative: the promotion and maintenance of good standards of work, co-
ordination of practice with policies of administration, the assurance of an efficient
and smooth-running office;
 Educational: the educational development of each individual worker on the staff in
a manner calculated to evoke her fully to realise her possibilities of usefulness; and
 Supportive: the maintenance of harmonious working relationships, the cultivation
of esprit de corps (morale of the group or team spirit).
Supporting workers to learn and grow professionally is one of the key roles of a manager
within an organization. Some theories argue that managers must have a concern for both
performance and learning of workers (Smith, 2012). The essentially managerial aspects
of a managers’ work are their responsibility for monitoring and improving the work of
others; and their managerial effectiveness is determined by their capacity to improve the
work of others. If managers are not able to make this contribution, then what value are
they adding? The ultimate justification of managers’ existence is the improvement of the
work of their subordinates. If managers fail in this way they fail as managers (Smith,
2012).
Characteristics of Supervisors
What are the characteristics of a good supervisor? The answer will be somehow the same
to answers given by some academics and practitioners who write up supervision theory.
A good supervisor seems to have many of the same qualities of good teachers and good
practitioners. They are empathic, genuine, open, and flexible. They respect their
supervisees as persons and as developing professionals, and are sensitive to individual
differences such as gender, race, ethnicity, skin colour and age of supervisees. They
73
appear to be clam, comfortable with strategic thinking, evaluative and function
intrinsically in the supervisor role, giving clear and frequent indications of their
evaluation of the counsellor’s performance. Good supervisors must really enjoy
supervision, remain committed to helping the supervisee grow, and show commitment
during supervision as well as being prepared for the supervision session. Supervisors
show high levels of conceptual functioning, have a clear sense of their own strengths and
limitations as a supervisor, and can identify how their personal traits and interpersonal
style may affect the conduct of supervision. Finally, good supervisors have a sense of
humor which helps both the supervisor and supervisee get through rough spots in their
work together and achieve a healthy perspective on their work. Such personal traits and
relationship factors are considered as significant as technical prowess in supervision
(Borders, 2001).
Supervisors are expected to develop relationships and environments that enable their
supervisees to work together and respond to change. Both the supervisor and supervisee
must be committed to their performance, common goals, and willingness to share
knowledge and experiences in a respectful manner (Smith, 2012). In terms of
professional characteristics, roles and skills, good supervisors are knowledgeable and
competent practitioners and supervisors. They have extensive training and wide
experience in the field, which have helped them achieve a broad perspective of the work.
They can effectively employ a variety of supervision interventions, and can deliberately
choose from these interventions based on their assessment of a supervisee’s learning
needs, learning style, and personal characteristics. They seek ongoing growth in
counselling and supervision through continuing education activities, self-evaluation, and
feedback from supervisees, clients, other supervisors, and colleagues (Carroll, 2007).
Good supervisors also have the professional skills of good teachers (e.g., applying
learning theory, developing sequential short-term goals, evaluating interventions and
supervisee learning) and they are good consultants (e.g., objectively assessing problem
situation, providing alternative interventions and/or conceptualisations of a problem or
client, facilitating supervisee brainstorming of alternatives, collaboratively developing
strategies for supervisee and client growth). In fact, good supervisors are able to function
effectively in the roles of teacher, practitioner, and consultant, making informed choices
about which role to employ at any given time with a particular supervisee (Borders,
2001).
6.1 Articulating and Achieving the Missions and Needs

Supervision in the educational institute or the workplace has become a fundamentally
important exercise for both students as well as workers/clients. This section explores and
discusses key messages of the supervision. It provides insights and orientation about the
functions of supervision and characteristics of a good supervisor in human services. This
section is a good resource for those who want to learn about supervision and those who
want to advance their supervision practices.
74
Supervision has been around since 1970s, as a form of counselling service to clients.
After 1970s it began to move away from counselling model to more educational process
which aims to assist workers to reflect on the processes of their practice when dealing
with clients or vulnerable victims. In other words, supervision has a history of changing
focus from the person doing the work to the work itself. This has come as a result of
social roles and developmental frameworks in community services (Carroll, 2007). At
present, supervision is about supporting, getting work results to meet administrative
needs and being educational to ensure that supervisees are growing professionally in their
careers.
The usual expectation from a supervisor is that he or she must have skills in humanity; in
other words they must have good people skills. Some supervisors are good at the
technical skills of their job but are less able use their human skills which help in building
relationships, loyalty and motivations for supervisees to succeed in their profession. In
my past experiences, I had the opportunity to supervise supervisees. When someone is
supervised by some supervisors that had different experiences based on their human
skills, training and understanding of supervision in human services.
Having regular supervision with a qualified practitioner is extremely vital for

professional development and ethical practicing for community services workers.
Supervision has become more important in the community services sector. Yet, it is sad
to see some supervisors with a less than adequate understanding of what supervision is.
These kinds of supervisors may be people with less experience in community services or
they have not studied humanity subjects to prepare them for the supervision role. On
other side of a coin, some workers/supervisees have less or no understanding of the
supervision. Full time workers should at least have one hour supervision with their team
leader or manager every fortnight. The one hour session is used for reflection and
feedback about work performance.
Supervision is about nurturing employees and not about intimidating, challenging, or

over powering them. It is about sharing knowledge, skills, work expectations as well as
being committed to make supervisees successful in their roles rather than waiting for
them to make a mistake. Supervisors need to have clear thinking and a specific idea of
how one can support the individuals who work for you and the organization. It is the
same as if you have a specific plan to maintain a service or process. Good supervision
requires a road map to get people to where they want to go with their roles and careers
(Wenger, 2009).
Supervision is all about reflecting on your role, the opportunity to grow professional and
remain competent in your role as well as keeping a professional relationship with
supervisor and team. Reflection is a process whereby a person reflects on what she/he
brings to an interaction and how this may impact on how she/he views and manages that
interaction. Supervision promotes a clear understanding of capacity building of
individuals and provides leadership and strategic thinking in order to implement work
75
related tasks. Understanding function, role and authority of the position held involves
openness, particularly open interaction and honest communication (Borders, 2001).
Therefore, supervision should:

 Improve the quality of decision-making and interventions.
 Enable effective line management and organizational accountability.
 Identify and address issues related to caseloads and workload management.
 Help to identify and achieve personal learning, career and development
opportunities.
These functions are reinforced by the Alfred Kadushin’s theory and model of
supervision. There are many theories written about supervision practice that are not
mentioned in this article. The writer encourages people take time to visit and read many
theories in social work, social psychology and counseling that discusses supervision. He
argues supervision in social work is useful and helpful in many ways. His argument goes
back to earlier theories such as John Dawson (1926) who stated the functions of
supervision in the following terms:
Administrative: The promotion and maintenance of good standards of work, co-

ordination of practice with policies of administration, the assurance of an efficient and
smooth-running office;
Educational: The educational development of each individual worker on the staff in a

manner calculated to evoke her fully to realize her possibilities of usefulness; and
Supportive: Supporting workers to learn and grow professionally is one of the key roles
of a manager within an organization. Some theories argue that managers must have a
concern for both performance and learning of workers (Smith, 2012). The essentially
managerial aspects of a managers’ work are their responsibility for monitoring and
improving the work of others; and their managerial effectiveness is determined by their
capacity to improve the work of others. If managers are not able to make this
contribution, then what value are they adding? The ultimate justification of managers’
existence is the improvement of the work of their subordinates. If managers fail in this
way they fail as managers (Smith, 2012).
Now we need to know what are the missions and needs of a good supervisor besides the
characteristics. The answer will be somehow the same to answers given by some
academics and practitioners who write up supervision theory. A good supervisor seems to
have many of the same qualities of good teachers and good practitioners. They are
empathic, genuine, open, and flexible. They respect their supervisees as persons and as
developing professionals, and are sensitive to individual differences such as gender, race,
ethnicity, skin colour and age of supervisees. They appear to be clam, comfortable with
strategic thinking, evaluative and function intrinsically in the supervisor role, giving clear
and frequent indications of their evaluation of the counsellor’s performance. Good
supervisors must really enjoy supervision, remain committed to helping the supervisee
76
grow, and show commitment during supervision as well as being prepared for the
supervision session. Supervisors show high levels of conceptual functioning, have a clear
sense of their own strengths and limitations as a supervisor, and can identify how their
personal traits and interpersonal style may affect the conduct of supervision. Finally,
good supervisors have a sense of humor which helps both the supervisor and supervisee
get through rough spots in their work together and achieve a healthy perspective on their
work. Such personal traits and relationship factors are considered as significant as
technical prowess in supervision (Borders, 2001).
Supervisors are expected to develop relationships and environments that enable their
supervisees to work together and respond to change. Both the supervisor and supervisee
must be committed to their performance, common goals, and willingness to share
knowledge and experiences in a respectful manner (Smith, 2012). In terms of
professional characteristics, roles and skills, good supervisors are knowledgeable and
competent practitioners and supervisors. They have extensive training and wide
experience in the field, which have helped them achieve a broad perspective of the work.
They can effectively employ a variety of supervision interventions, and can deliberately
choose from these interventions based on their assessment of a supervisee’s learning
needs, learning style, and personal characteristics. They seek ongoing growth in
counselling and supervision through continuing education activities, self-evaluation, and
feedback from supervisees, clients, other supervisors, and colleagues (Carroll, 2007).
Good supervisors also have the professional skills of good teachers (e.g., applying
learning theory, developing sequential short-term goals, evaluating interventions and
supervisee learning) and they are good consultants (e.g., objectively assessing problem
situation, providing alternative interventions and/or conceptualizations of a problem or
client, facilitating supervisee brainstorming of alternatives, collaboratively developing
strategies for supervisee and client growth).
In fact, good supervisors are able to function effectively in the roles of teacher,
practitioner, and consultant, making informed choices about which role to employ at any
given time with a particular supervisee (Borders, 2001).
Hence, supervision can be helpful when both the supervisor and supervisee respect the
time dedicated to supervision and focus on the areas that the supervisee needs assistance
or support. Being a supervisor can be an enjoyable and challenging role, and the
supervisor must be prepared and bring useful skills from a variety of professional roles as
well as knowing how to and when to use those in different situations. I must draw on my
experience of both being supervisor and supervisee. I have raised some particular points
that are fundamentally important for one to think about.
The central focus of supervision is the quality of practice offered by the supervisee to
clients.
77
Supervision can be seen as having three aspects: administration (normative); education
(formative) and support (restorative).Supervisors’ authority is derived from their
positions in agencies and/or the appropriate community of practice (profession).
6.2 Monitoring and Evaluation

The monitoring and evaluation denotes finding out or deciding the amount or value of a
particular phenomenon. Obioma (1990) defines evaluation as the qualitative judgment,
which results from assessment, based on quantitative or qualitative data from the tools of
testing and measurement. Evaluation and monitoring of anything or program would
involve sample testing the products of the scheme to ascertain the level of literacy
acquired as well as survey of the percentage level of literacy in the nation. There is
however the need for periodic evaluation of each of the processes and decisions put in so
as to ensure acceptability and effectiveness so that the end product would be desirable.
Evaluation on its own part would examine the quality and quantity of executors on
ground in terms of the amount of governmental and non-governmental bodies involved in
the implementation of the scheme; the number of teachers, pupils, classrooms, furniture
and other infrastructure. Evaluation would also provide base-line data on area of
effectiveness which need to be maintained and areas of weakness which should be
improved upon periodic results of evaluation would present the trend and the blueprint
for adjustments and remediation for the scheme as may be necessary. There should be an
establishment of a supervisory chain whereby subject teachers have collegial supervision
as well as being supervised by sectional heads. These sectional heads are supervised by
head teachers who are in turn supervised by the appropriate arm of the Local Government
Ministry. In this process the Local Government will be supervised by the State and the
State by the Federal Government. In addition to this hierarchical arrangement, Intra-
mural supervision provides for supervision where teachers of the same subjects supervise
themselves in a collegial and co-operative manner. For instance, the supervision of the
teaching exercise would have two or more teachers of supposedly equal competence and
qualification seating in to evaluate and give corrections at the end while a colleague of
theirs teaches. This is only an example of an aspect of which goes in the teaching -
learning situation. Hence, Intra-mural supervision would enable class teachers, sectional
heads, head teachers and even appointed ministerial supervisors to have peer supervision.
This Intra-mural supervision as a new innovation in the supervision of education
promises to remove the boss subordinate relationship which entrenches fear and
dependence from the system. It also makes for the lapses which may arise from in-
experienced appointed supervisors in the Board. In supervision some amount of
experience is required on the job which one is supervising. In the fresh graduate’s case,
from where will he get this experience? Apart from the removal of un thorough discharge
of duties by appointed inexperienced supervisors, Intra-mural supervision is a source of
up-dating professional competence of the practitioner. There is therefore a need to
organize a workshop where the basics of Intra-mural supervision would be disseminated.
Workshop on its own is another strategy for effective supervision. This entails, a
colleague of equal competence and qualification, supervising and reporting on another
colleague who had been posted to another station. This approach exposes innovations in
the field to the supervising colleague as well as giving him opportunity to introduce the
78
innovations in his school to his supervisee. Just like in supervision, peer assessment is
important but for objectivity and for documentation purposes, there is need for evaluation
to follow the hierarchical arrangement. This hierarchical arrangement in evaluation
would not exclude self and peer evaluation in the performance of one’s duties excepting
that documents would be issued, collected, collated and interpreted by a superior officer.
Evaluation should come in the form of a survey (if need be in a questionnaire form) and
should cover areas such as:
1. Number of teachers and support staff available in the field as classified into groups.
2. Number of schools classification into operating bodies e.g. Government, NGO,
voluntary agency etc.
3. Enrolment of pupils.
4. Number of training institutions and enrolment in these institutions.
5. Infrastructure available for the scheme (classrooms, furniture and other materials).
6. Graduates from training institutions year by year and weighting them against the
enrolment (appropriate student: teacher ratio).
7. Job satisfaction of functionaries and the level of their performance.
8. Difficulties encountered in the field and possible solutions pilot tested.
9. Quality of products, practitioners and supports
10. Management of resources e.g., time.
11. Community assessment/benefits.
12. Curriculum
All these are evaluations which are carried on as the scheme progresses. On the overall
view, there is need to assess the level of literacy in the country every 5 years and compare
the result with the starting point statistic such that a trend could be observed. This
periodic comparison, especially when took with the number of graduates of the scheme
would advise the nation to look elsewhere for the needed solution.
6.3 Support and Advice

Traditional supervision services are generally homogeneous as far as human resources
are concerned. There is little specialization or differentiation between officers of the same
service in terms of the work to be done. They basically do the same things in different
geographical areas or for different types of schools.
Consequently, job descriptions of supervisors are similar and largely coincide with the
functions of the service itself.
That being said, job descriptions of supervisors do vary considerably between countries
according to the specific category of supervisor being considered and the degree of
precision of the tasks being prescribed. There is a list of functions assigned to
supervisory officers in general all countries.
Administrative contains the following:

 To submit the transfer and promotion proposals of teachers and employees and
ensure that they are being executed;
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 To submit proposals for disciplinary proceedings within the elected governing
body at block level) area to the District Basic Education Officer and, following his
approval, execute them;
 to send the records of life insurance of retired male/female teachers and other
employees to the District Basic Education Officer and Accounts Officers;
 to prepare the pay bills of all male/female teachers and other employees and send
them to the Accounts Officers for disbursement and ensure the disbursement of
salaries in time and maintenance of their service books; and
 To prepare the bills of pensions, family pension and relief pension of all retired
male/female teachers and send them to the Accounts Officers and ensure their
reimbursement.
But one of the most important role is support and advice. Obviously, simple control
without support will not easily lead to quality improvement. This is why, from the very
beginning, these two dimensions of supervision have been intimately linked.
In most instances, support takes the form of advice given to teachers and head teachers
during supervision visits, which cover both administrative and pedagogical issues. Other
modalities of support should also be considered, such as: individual tutoring;
demonstration lessons; in-service training programs; and organization of peer-learning.
Note that if the organization is large enough, the supervisor is fortunate to have a staff
department, e.g., Human Resources (HR) Department that directs or supports many of the
activities carried out by supervisors. The supervisor still carries out the supervisory
responsibilities, but HR is a tremendous help. For example, HR guides and supports
activities in staffing, development and management of personnel policies and records,
training and development, performance appraisals and performance problems, career
counseling, organization development, etc. HR provides this help and ensures that all
activities conform to current rules and regulations.
The supervisors will provide advice and guidance to help you keep your research on
track, but the responsibility for developing your work rests with you. Your supervisors
will expect you to have your own ideas and your own solutions to problems. Your
supervisors will provide advice on these.
In particular, you supervisors will provide advice and guidance to help you:
 develop appropriate research practice and refine your plans and ideas
 find and use relevant literature
 understand relevant rules and regulations
But of course, the responsibility is on you to follow that advice. It can be very easy to
hear positive comments and overlook the negative ones. It is important that you do not do
this with the advice that your supervisors offer. Make time to reflect on the advice that
your supervisors provide and take seriously any suggestions that they make. In addition
to providing advice and guidance on your plans and ideas, the supervisors will provide
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feedback on your completed work and progress. Your supervisors will provide feedback
through:
 formal supervisory meetings
 comments on draft written work and provisional findings/results
 reviewing your thesis before submission for examination
It is important that you keep an accurate record of the feedback that the supervisors
provide and this will be invaluable as you come to prepare the final draft of your thesis
for submission. However, you also need to be considerate when seeking feedback. If you
are submitting draft written work or provisional findings/results for comment, make sure
that this is well organized and presented – draft written work should be thorough proof
read and spelling and other errors should be removed before it is submitted while
provisional findings/results should be accurate and clearly labelled or described as
appropriate. You also need to make sure that you allow your supervisors sufficient time
to provide you with feedback – allow plenty of time for your supervisors to read and
comment on your work.
Developing yourself and your skills is a big part of a research degree program. Your
supervisors will help you to do this by:
 working with you to develop an appropriate training plan
 providing coaching or training in research skills relevant to your work
 helping you understand the importance of a broad based training program including
transferable skills that enhance your employability
Your supervisors will have a particular interest in making sure that you develop the skills
you will need to complete your research degree, but it is important that you also look to
develop your transferable skills such as communication skills, personal leadership, and
team working. You will also need to make sure that your time spent on training activities
is balanced against your primary need to complete your research degree on time.
6.4. Liaison
Because of the two previous functions, which include regular school visits, supervisors
are also the main liaison agents between the top of the education system, where norms
and rules are set, and the schools, where education really takes place. As expected of go-
between agents, they have a double task: to inform schools of decisions taken by the
center, and to inform the center of the realities at school level.
Their liaison role is, however, not only vertical: increasingly, supervisors are entrusted
with horizontal relations and have a privileged role to play in identifying and spreading
new ideas and good practices between schools. Particularly when ambitious reform
programs are being launched, their role in disseminating the reform and in ensuring
smooth implementation at the school level becomes important.
As if their job description was not sufficiently complex, supervisors must also establish
good linkages with other services involved in quality development such as pre- and in-
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service teacher training, curriculum development, preparation of national tests and
examinations.
At this point, appreciative colleagues and organizational stakeholders accord you more
status and credibility based on your position within the company.
Evan is grateful to Mary for suggesting the internship and introducing him to Dan, who is
by far the most engaged and knowledgeable candidate. He's more likely to take her
suggestions seriously now that she has a proven record of success.
Supervisors and managers liaise between their employees and the project team, providing
information from the team to their direct reports. But perhaps more importantly, they
provide information about the project from their employees back up to the project team.
Managers are in the best position to provide design input, usability results and employee
feedback on particular aspects of the solution back to the project team.
Another brief about functions, Think where they fit in the scenario.
Helping Material: The Functions of Supervision

The functions of supervision. Examining the different functions of supervision throws up
various questions and issues. These questions include asking ‘in whose interest does
supervision work?’ Confusion also arises concerning notions such as ‘mentoring’,
‘practice teaching’ and ‘clinical supervision’. Here we explore Alfred Kadushin’s model
of supervision and the insights it brings to these questions.
Contents: introduction·overseeing·Kadushin’s model of supervision·putting the

functions together · ‘non-managerial’, ‘consultative’ or ‘professional’ supervision ·
supervision and the emergence of psychoanalysis and counselling ·
The immediate roots of what we have come to know as supervision in the human services
lie in the development of social work and casework. We see this, for example, in the
concern for the needs of clients; and the taking up of ideas and practices that owe much
to the emergence of psychoanalysis. However, to make sense of supervision it is
necessary to look to the various forms of apprenticeship that have existed in different
societies. In ancient China, Africa and Europe (feudal and otherwise), for example, there
are numerous examples of people new to a craft or activity having to reveal their work to,
and explore it with, masters or mistresses i.e. those recognized as skilled and wise. This
process of being attached to an expert, of ‘learning through doing’ allows the novice to
gain knowledge, skill and commitment. It also enables them to enter into a particular
‘community of practice’ such as tailoring or midwifery (see Lave and Wenger 1991). By
spending time with practitioners, by ‘looking over their shoulders’, taking part in the
routines and practices associated with the trade or activity, and having them explore our
work, we become full members of the community of practice.
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Overseeing
Supervision can be found in the growth of charitable social agencies in Europe and North
America during the nineteenth century. It involved the recruitment, organization and
oversight of a large number of volunteers and, later, paid workers. The volunteers were
commonly known as ‘visitors’. Their task was to call on a small number of families to
offer advice and support. The main concern was to foster self help, and the adoption of
‘healthy’ habits and behaviours. In addition, visitors were also often in a position to
access limited funds via their agencies, although such monies were only given after a
careful investigation of the family’s circumstances. In other words, a decision had to be
made as to whether they were ‘deserving’. (See, for example, the discussion of Maude
Stanley, girls’ clubs and district visiting and ellen ranyard, ‘bible women’ and informal
education).
The person assigning cases, organizing work and taking decisions on behalf of the agency
was basically an ‘overseer’ – and hence the growing use of the term‘supervisor’. (In
Latin super means ‘over’, and vidêre, ‘to watch, or see’). As Petes (1967: 170) has
pointed out, traditionally, part of the overseer’s job was to ensure that work was done
well and to standard. This can be viewed as an administrative task. However, overseers
also had to be teachers and innovators. These were new forms of organization and
intervention: ‘standards were being set, new methods developed’ (op cit.).
In these early forms – and especially in the work of the Charity Organization Society in
the USA and UK – the present functions and approaches of supervision were signalled.
As thinking and practice around casework became more sophisticated, especially through
the work of pioneers such as Mary Richmond (1899; 1917; 1922), and demands for more
paid workers grew, so supervision became more of an identified process. For example,
books on the subject began to appear – e.g. Jeffrey R. Brackett’s Supervision and
Education in Charity (1904).
Also, the hierarchical position of the supervisor (or paid agent) was revealed:
While the ‘paid agent’ acted as supervisor to the volunteer visitor, the paid agent
‘supervisor’ was himself supervised by the district committee, which had ultimate authority
for case decisions… The paid agent supervisor was then in a middle-management position,
as is true of supervisors today – supervising the direct service worker but themselves under
the authority of the agency administrators. (Kadushin 1992: 6)
It is this hierarchical and managerial idea of supervision that tends to permeate much of
the literature in social work.
Kadushin’s Model of Supervision

It is at this point that Alfred Kadushin’s discussion of supervision in social work becomes
helpful. He goes back to earlier commentators such as John Dawson (1926) who stated
the functions of supervision in the following terms:
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Administrative –the promotion and maintenance of good standards of work, co-ordination
of practice with policies of administration, the assurance of an efficient and smooth-
running office;
Educational –the educational development of each individual worker on the staff in

amanner calculated to evoke her fully to realize her possibilities of usefulness; and
Supportive –the maintenance of harmonious working relationships, the cultivation

ofesprit de corps. [This is Kadushin’s (1992) rendering of Dawson 1926: 293].
It is a short step to translate these concerns into the current language of the
‘learning organization’. As Salaman (1995: 63) argues, managers must have a concern for
both performance and learning.
[T]he essentially managerial aspects of managers’ work is their responsibility for

monitoring and improving the work of others; their managerial effectiveness is
determined by their capacity to improve the work of others. if managers are not able to
make this contribution, then what value are they adding? The only ultimate justification
of managers’ existence is the improvement of the work of their subordinates. If managers
fail in this way they fail as managers.
In this way managers are expected to develop relationships and environments that enable
people to work together and respond to change. Such ‘joint performance’ involves having
common goals, common values, the right structures, and continuing training and
development (Drucker 1988: 75).
I want to concentrate on how managers approach supervision – later I will suggest that
the threefold education/administration/support model also works for ‘non-managerial’
supervision. In our experience of management some of us will have found that all three
elements were present – and were acknowledged by the parties involved. As managers
we may well express a concern for the well being of those we are responsible for; we
may also attend to gaining clarity around the tasks to be achieved (and how they are to be
undertaken). In addition, we may have a care for staff development. We may well explore
particular incidents and situations and seeing how they could be handled in different
ways.
There may also be situations where these elements are not all present. For example, we
may have slipped into a strong task orientation with a particular worker. Or, and this is
quite common, we may focus rather too strongly on the support side. In voluntary and
not-for-profit organizations, it is not uncommon to find that staff require a good deal of
‘working with’!
I find it helpful to think of the three elements as inter linked (or as overlapping). They
flow one into another. If we are to remove one element than the process becomes
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potentially less satisfying to both the immediate parties – and less effective. It is easy to
simply identify managerial supervision with administrative supervision.
Administration
Kadushin tightens up on Dawson’s formulation and presents his understanding of the
three elements in terms of the primary problem and the primary goal. In administrative
supervision the primary problem is concerned with thecorrect, effective and appropriate
implementation of agency policies and procedures. The primary goal is to ensure
adherence to policy and procedure (Kadushin 1992: 20). The supervisor has been given
authority by the agency to oversee the work of the supervisee. This carries the
responsibility:
… both to ensure that agency policy is implemented – which implies a controlling

function – and a parallel responsibility to enable supervisees to work to the best of their
ability. (Brown and Bourne 1995: 10)
It also entails a responsibility not to lose touch with the rationale for the agency – ‘to
provide a first-class service for people who need it (or in some cases are required to have
it, in order that they or others may be protected from harm)’ (opcit.).
Education
In educational supervision the primary problem for Kadushin (1990: 20) is worker
ignorance and/or ineptitude regarding the knowledge, attitude and skills required to do
the job. The primary goal is to dispel ignorance and upgrade skill. The classic process
involved with this task is to encourage reflection on, and exploration of the work.
Supervisees may be helped to:
 Understand the client better;
 Become more aware of their own reactions and responses to the client;
 Understand the dynamics of how they and their client are interacting;
 Look at how they intervened and the consequences of their interventions;
 Explore other ways of working with this another similar client situations (Hawkins
and Shohet 1989: 42)
Support
In supportive supervision the primary problem is worker morale and job satisfaction.
The primary goal is to improve morale and job satisfaction (Kadushin 1992: 20). Workers
are seen as facing a variety of job-related stresses which, unless they have help to deal
with them, could seriously affect their work and lead to a less than satisfactory service to
clients. For the worker, there is ultimately the problem of ‘burnout’.
Kadushin argues that the other two forms of supervision focus on instrumental needs,
whereas supportive supervision is concerned with expressive needs (ibid.: 292).
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The supervisor seeks to prevent the development of potentially stressful situations,
removes the worker from stress, reduces stress impinging on the worker, and helps her
adjust to stress. The supervisor is available and approachable, communicates confidence
in the worker, provides perspective, excuses failure when appropriate, sanctions and
shares responsibility for different decisions, provides opportunities for independent
functioning and for probable success in task achievement. (Kadushin 1992: 292)
Some Issues
First, the way these functions are depicted tends towards seeing supervisees in deficit.
They are lacking in certain ways – and it is the job of the supervisor to help them put
things right. The problem is that supervisors can easily slip into acting on, or upon behalf
of, supervisees. Kadushin is primarily concerned with organizational or managerial
supervision. Such supervisor-managers have responsibility to the organization or agency
for the actions of their staff and so such a deficit orientation may not be surprising.
However, there will be a number of us who would argue for a different approach to
management – one that that stresses conversation and a concern for fostering an
environment in which workers can take responsibility for their own actions. I do not think
that this criticism undermines the shape of the model, i.e. the splitting into administrative,
educative and supportive functions, but it does remind us to take great care when
approaching it.
Second, I am always a bit wary of fuzzy notions such as ‘support’. At one level I could
argue that having a concern for the management and development of the worker (i.e.
looking to administrative and educational supervision) is support in itself. I suppose this
is where the various functions could be seen as overlapping or feeding into each other.
On the other hand, separating out ‘support’ does have the virtue of making explicit the
need to have a concern for the emotions of supervisees. We make the main focus the
person of the supervisee rather than the work. By incorporating support into the model
we are at least able to frame the concern for the person of the supervisee within the larger
concern for the service to the client.
Third, there is always the question of what may have been left out from the model.
Approaching it from a managerial perspective, especially where you are concerned with
the operation of teams, there might be the temptation to add in mediation as a function
(Richards et al 1990 in Brown and Bourne 1995: 9). Then there may be issues around the
naming of the separate functions. For example, is it helpful to separate administration
from management, would management be a better overall title and so on?
Fourth, there is the question of how tied this model is to managerial supervision. Proctor
(1987) uses the same basic split but uses different terms – formative (education),
normative (administration) and restorative (support). This has the virtue of lifting the
administrative category out of line-management and thus, allowing the model to be
approached from a ‘non-managerial’ standpoint. We will return to this later. Even given
these questions, the Kadushin framework remains helpful. It has found a consistent echo
in the social work field, and in the English language literature of supervision.
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Putting the Functions Together
Having mapped out Kadushin’s model it is now possible to look at some of the different
foci that can be attributed to supervision. For example, Hawkins and Shohet (1989) list
10 different foci and then categorize them in relation to Kadushin’s elements.
The primary foci of supervision (after Hawkins and Shohet 1989; 2007)
1 To provide a regular space for the supervisees to
Educational
reflect upon the content and process of their work
2 To develop understanding and skills within the
Educational
Work
3 To receive information and another perspective
Educational/Supportive
concerning one’s work
4 To receive both content and process feedback Educational/Supportive
5 To be validated and supported both as a person
Supportive
and as a worker
6 To ensure that as a person and as a worker one is
not left to carry unnecessarily difficulties, Supportive
problems and projections alone
7 To have space to explore and express personal
distress, restimulation, transference or counter- Administrative
transference that may be brought up by the work
8 To plan and utilize their personal and professional Administrative resources
better
9 To be pro-active rather than re-active Administrative
10 To ensure quality of work Administrative/
Supportive
Hawkins and Shohet (1989: 43) suggest that foci one and two could be seen as
educational; foci three and four as educational/supportive; foci five and six as supportive;
foci seven to nine as administative/supportive and ten as administrative. I know that when
I attempted to put categories against the foci – I ended up with some differences. For
example, I could argue that foci 8 can be approached as an educative element.
I know some people will have problems with the language and the basic conceptual
position that these writers have taken up. For example, to what extent can a
supervisor/manager ensure that things happen when they are working in conjunction
with others? They can work for conditions that will foster good quality work – but they
then have to leave matters to their team members. ‘Non-managerial’, ‘consultative’ or
‘professional’ supervision
At this point I want to return to the idea of ‘non-managerial supervision – sometimes

described as consultant (e.g. Brown 1984) or professional supervision in the literature.
The most common distinction I hear made is that the manager’s first point of reference
has to be the interest of the organization or agency (it is on their authority that she or he is
acting), while the non-managerial supervisor looks to the development of the worker.
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Sometimes this is reduced to the difference between administrative and educational
supervision. That is to say, one version argues that managers should not be concerned
with educational supervision; and consultant supervisors should only focus on education
and support. There is some truth in portraying the primary responsibilities in this way –
but it would be very misleading to leave it there. As we have seen, Kadushin argues that
management supervision involves all three categories. I want to suggest that both
‘managerial’ and ‘non-managerial’ supervisors share larger responsibilities – to the client
group and to other professionals; and that both look to the development of the worker.
Supervision and the emergence of psychoanalysis and counselling
Some of the confusion around supposed differences arises from the roots of consultant,
non-managerial or professional supervision. Its development has, arguably, owed much
to the emergence of psychoanalysis and counselling. In the case of the former, practice,
supervision, teaching and personal analysis have formed the central elements of training
since the 1920s. If we consider current approaches to training social workers, teachers or
informal and community educators, then we can see similar elements. For example, with
regard to this programme there are various ‘teaching’ moments (perhaps most obviously
seen in the form of lectures, study materials, seminars and study groups); self-assessment
(as against self-analysis), practice (whether in the form of our day-to-day work, any
placements we undertake, and our engagement with other students) and supervision.
Student or trainee supervision can be contrasted with practitioner supervision. The latter
is addressed to established workers. Some writers, such as Page and Wosket (1994: 2),
claim that there are many differences between the focus in supervision of students or
trainees, and that of established practitioners. The former are more likely to be concerned
with issues of technique, boundary, understanding the material clients’ bring, and dealing
with personal feelings of anxiety. ‘The experienced practitioner is more likely to be
concerned with teasing out relationship dynamics, choosing intervention options and
perhaps dealing with feelings of frustration and boredom towards clients’ (op cit.). This is
something that you may like to think about. My own experience of supervision is that the
degree of difference in these respects can easily be overstated. Experienced practitioners
may have a greater repertoire of experiences and models to draw upon, and may have
grown jaded. But the supervisor who fails to attend to the extent to which experienced
practitioners face new situations and different clients, can overlook the chance of
practitioners feeling like novices again. Similarly, those labelled as student workers may
well be experiencing frustration and boredom toward their clients!
However, the demand for ‘practitioner supervision’ in counselling can be seen as a key
factor in the spread of non-managerial or consultant supervision. By the early 1950s, with
the ‘coming of age’ of the profession, there was a substantial growth ‘in the proportion of
practitioners with significant experience’, many of whom valued, ‘having a fellow
practitioner to act in a consultative capacity’ (Page and Wosket 1994: 2). This linking of
consultant supervision with the development of counselling is significant. The form that
supervision takes may well mirror or adopt ways of working from the host profession.
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Thus, a counsellor supervisor may draw heavily on the theory and practice of a
counselling model and apply this to supervision.
A psycho-dynamic supervisor would interpret the material being presented and use an
awareness of the relationship dynamics between himself and the counsellor in
supervision as a means of supervising. A client-centred supervisor would be concerned to
communicate the core conditions of acceptance, respect and genuiness to her supervisee.
(Page and Wosket 1994: 4)
We now can begin to appreciate why many of the arguments and questions around
supervision can become confusing. Contrasts between managerial and consultant
supervision, for example, inevitably focus on the managerial element. Yet those involved
may well be drawing on very different models and sets of understandings. The debate
may be between a psycho-dynamic and a task orientation!
This drawing upon from psycho-dynamic and counselling can also add to the common
slippage from supervision into therapy or ‘working with’. We have already noted
problems around this area with regard to the management of staff – and it applies with
great force in consultant supervision.
The first thing to say here is that it may well be appropriate for us as supervisors to
change the focus of the session from ‘supervision’ to ‘counselling’. The situation may
demand it – and we have what may be described as a ‘counselling interlude’. However,
there are two particular dangers: we may slip into a different framework without being
aware of it; and, further, even where the shift is conscious, it may not be appropriate.
That is to say we should have held our boundaries as supervisors.
There can also be confusion between shifting our frame of reference and drawingupon
insights from a particular field. It may be that to properly approach a question that has
arisen in workers’ practice we need to attend to their emotional and psychological lives.
Here we may draw upon, for example, psycho-dynamic insights, to work with
supervisees to enhance the quality of their interactions with clients. This does not entail
moving beyond a supervisor’s frame of reference. Our focus remains on the enhancement
of practice. However, where our primary concern is no longer the work, but the well-
being of the supervisee, this is a different situation. When the worker becomes the
primary focus (rather than the work), I think there is a significant shift – we move into the
realm of counselling or ‘working with’ proper. We should not make the mistake of
describing this as supervision.
Responsibilities to clients, other professionals and the community. This last discussion
highlights something fundamental about supervision. While the manager may have in
mind the needs of the agency; and the practice teacher or college supervisor the needs of
the student-worker, their fundamental concern in supervision lies with the quality of
service offered by the supervisee to their clients. In other words, supervision focuses on
the work of the practitioner.
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Clients at the Centre. It is easy to fall into the trap of viewing changes in the individual
supervisee as the central goal of the process. It is not difficult to understand how this
happens. As we have seen, in supervision we draw on understandings and ways of
working that we have developed in other settings.
The most obvious of these are ‘counselling’ and other one-to-one relationships. Yet, as
Kadushin (1992: 23) puts it in relation to managerial supervision, ‘The supervisor’s
ultimate objective is to deliver to agency clients the best possible service, both
quantitatively and qualitatively, in accordance with agency policies and procedures’. The
same applies to consultant or non-managerial supervision:
The responsibility of the supervisor to protect the interests of the client emerges as a
central component of trainee supervision. Attention to client welfare is equally
important… in practitioner supervision. (Page and Wosket 1994: 9).
The British Association of Counselling makes the point unambiguously: ‘The primary
purpose of supervision is to protect the best interests of the client’ (BAC 1987, quoted by
Hawkins and Shohet 1987: 41). Change in supervisees is fostered for a purpose – the
enhancement of the service they provide for their clients. However, in considering this
we also have to take into account what may be in the interests of the community as a
whole.
Accountability to the Wider Community. In the well known phrase of C. Wright Mills
– there are considerable dangers in seeing private troubles merely as troubles – and not as
public issues (and vice versa). There is always the danger that we ‘slip past structure to
focus on isolated situations…, a tendency for problems to be considered as the problems
of individuals’ (Mills 1943: 534). As practitioners and supervisors we have to balance the
needs and wishes of the individual with considerations of those of others in the
community. There will be times when what may be identified as being in the interest of
the client seriously affects the rights and lives of others. The tensions can be quickly seen
if we examine the four basic or first order principles identified by Sarah Banks (1995: 25
– 46) as central to social work (and, indeed, informal and community education):
1. Respect for and promotion of individuals’ rights to self determination.
2. Promotion of welfare or well-being
3. Equality
4. Distributive justice.
As supervisors we may have to remind supervisees of the requirement to consider the

extent to which a course of action they are pursuing leads to human flourishing, promotes
equality or whether they are ‘distributing public resources (whether they be counselling,
care or money) according to certain criteria based variously on rights, dessert and need’
(Banks 1995: 44)? In a similar fashion we have to reflect on our actions as supervisors.
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Being part of a Community of Practice. There are likely to be endless arguments about
considerations such as these – especially when they are thought about in relation to
specific cases and situations. We may have our individual ideas, but as members of a
community of practice we need also to consider the views of others. That is to say we
need to appeal to collective wisdom. Within professional groupings a key port of call
here is a code of ethics (see Banks 1995: 67 – 93).
I want to suggest here that while managerial supervisors, as members of the profession or
community of practice, have a duty to consider the appropriate standards and codes, the
main way that they do this is via the policies and practices of the agency. On the other
hand, while non-managerial or consultant supervisors may be contracted by the
supervisee (or the College in the case of student workers), their authority comes from
their membership of the community of practice [2]. Their concern for the service offered
to clients is fed through a set of shared understandings concerning what constitutes ‘good
practice’. In other words, at certain points in the supervision process they may be
required to represent that constitutes acceptable behaviour or good practice.
In Figure 3 I have tried to bring out the position with regard to professional and
managerial supervision. Professional supervisors act on behalf of the community of
practice of which they are members. They should have a concern with the quality of
service offered and the needs of the wider community. This links back to the way that
Proctor (1987) redefined Kadushin’s administrative category as ‘normative’. If we were
to adjust Kadushin’s (1992: 20) definition it would read something like the following:
The primary problem in administrative supervision is concerned with the quality of the
supervisee’s practice in respect of professional standard and ethics. The primary goal is to
ensure adherence to these standards.
In other words, so called ‘non-managerial’ supervisors have an administrative

responsibility. Where workers consistently fail to live up to these standards or present a
danger to clients they have a responsibility to act. This could take the form of them
discouraging the supervisee from practice, or of reporting matters to the appropriate
professional body. Managerial supervisors also look to professional concerns and to the
interests of clients and the wider community, but they do so through the framework of
agency policies and procedures.
A Question of Power
We can see in all this that there are questions concerning power relationships within
supervision. There are issues arising from position in agency hierarchies; and the extent
to which dynamics around gender, ‘race’, age and class (for example) intersect with the
roles of supervisor and supervisee (see, for example, Brown and Bourne 1995: 32 – 49).
Turner (1996 – in this unit) explores some issues and problems around this area. Here I
just need to make three points.
91
First, because one person may be seen as more powerful (perhaps in the sense that they
occupy a particular position, or are experts in their field) this should not encourage us to
fall into the trap of seeing the other party as powerless. For example, Erving Goffman has
provided us with numerous examples of how the performance of one party in an
encounter depends on getting the right sorts of cues and responses from other
participants. When these are denied or subverted in some way then the performance
becomes problematic. Thus managers, for example, require information from their
subordinates in order to function. The subordinate, by managing the flow and character of
information is in a position to affect how a manager sees an issue or situation.
Second, it is not possible to eliminate power differentials in supervision. Some writers

have argued strongly for more dialogical approaches to supervision in order to ‘flatten’
unequal relations and to allow interaction across ‘difference’ (e.g. Waite 1995). Yet even
in such forms there are power relationships – e.g. the supervisor is responsible to the
community of practice. However, this need not be a one-way relationship. Here it is
useful to think of supervisees also as members of the professional community (Waite
1995: 137 – 141). They may already be ‘full’ members (recognized and qualified) or
apprentices. As such supervisors can be held accountable for the quality of the service
they provide; and supervisees for their practice with clients. Both have a responsibility to
participate appropriately in the professional community of which they are a part.
Third, and linked to the above, we need to bear in mind questions of authority. Power is
often discussed alongside questions of authority. When we talk of the authority of the
supervisor, for example, what we can mean is that the supervisor has some sort of right or
entitlement to act in relation to the supervisee. Managers occupy a certain position in the
agency and with this is associated the ability to direct the labours of their staff. There are
various formal and informal
‘rules’ within which this may take place. Some activities may be seen as legitimate,
others as not [3]. The same applies to supervisors undertaking their work to meet the
requirements of professional training programmes. To operate, the actions of supervisors
must be seen as legitimate – by the supervisee and by significant others. Thus, in certain
situations supervisors may be in a position to effectively impose their requirements on
supervisees (for example, around the way in which someone records). This they may do
through the threat of sanctions such as a ‘bad’ assessment, or the allocation of
unrewarding work. However, such actions may not be viewed as legitimate by the
supervisee or other interested parties. In other words, their authority is questioned.
The College or Training Programme Supervisor

At this point it may be useful to reflect more fully on the role of the supervisor within
professional training programmes such as those involved with informal and community
education.
For the professional or non-managerial supervisor within a training programme the lines
of their authority are fairly clear. They act on behalf of the profession or community of
92
practice. Students within programmes are having to develop, and provide evidence
concerning, their work so that they may be recognized as qualified to join the
professional community. Supervisors agree to provide a certain number of sessions and
an assessment of supervisees’ abilities for the training provider. The training provider, in
turn, is accredited act for the profession by a relevant professional body (in the case of
the College’s informal and community education programmes this is CeVe Scotland and
the English National Youth Agency).
A supervisor may also hold some form of line-managerial responsibility for the student-
worker. In their supervision of the student-worker they will, thus, want to represent the
interests of the agency and safeguard the quality of service offered to the agency’s
clientele. At the same time their involvement within the training programme highlights
their responsibility to the community of practice or profession. Perhaps the best way of
representing this is as a dual line of authority – to the profession and to the agency.
Training programmes are one of the few areas within informal and community education
in Britain and Ireland where there is something approaching a formal mechanism linking
supervision and the community of practice. We do not have full professional associations,
nor codes of ethics. However, with the development of the accreditation of fieldwork
supervisors and of training programmes – especially in Scotland – we have the
beginnings of a technical framework (CeVe 1995).
Mentoring and Clinical Supervision

Talk of training brings me round to some variations or additions to the supervisors’ role.
In some settings, the supervisor is asked to become more of a practice teacher or mentor.
Their task is not just to enable the supervisee to reflect on practice and to develop new
understandings and ways of working, but also to teach in a more formal sense. Mentors
and practice teachers may well need to instruct a student-worker on how to proceed in a
particular situation; or to provide theoretical insights. This comes closer to the
apprentice-master/mistress relationship with which we began this discussion. Mentors are
skilled performers – they can be observed, consulted and their actions copied.
For my own part I know that I am apt to slip into a ‘telling’ mode more often than I ought
within a supervision framework – so I have to attend to this area. The line I try to apply in
this area runs something like the following:
1. Supervision is a space for the supervisee to explore their practice, to build theory,
attend to feelings and values, and to examine how they may act.
2. The supervisor should only switch into a more instructional mode where they are
reasonably certain that the supervision process will be enhanced by their doing so.
3. Such ‘instructional interludes’ should remain interludes i.e. they should as far as is
possible be brief and oriented to resuming exploration.
I suppose the key idea underlying this is that we should not act to undermine supervisees’
ability and commitment to take responsibility for exploring their practice. All this is not
to say that the supervisor, outside the supervision session, should not also have an
93
instructional role. However, where they do so there is always the danger that expectations
in one setting (the instructional) may be carried across into another (supervision). Here
supervisors will have to make clear the difference between the two forms – and mark the
boundary in some way e.g. by sitting in a different way, or waiting for the supervisee to
begin the session.
Clinical Supervision
Instruction and supervision can get confused is in the arena of educational supervision.
This form of supervision is sometimes described as ‘clinical’. This way of describing or
approaching supervision derives from medical experience. It has been popularized in
teacher training – especially in North America. As Cogan (1973: 8) one of the pioneers of
the approach in education has commented, the use of the term ‘clinical’ has involved
some resistance, but what he particularly wanted to highlight was use of direct
observation in the approach. Apprentice surgeons learn their trade by first observing the
skilled practitioner at work; then by undertaking surgery under close surveillance. In this
way they begin to develop their ‘professional artistry’ (Schön 1983; 1987).
A working definition of clinical supervision has been given by Goldhammer et al (1993: 4)

in what has become pretty much the set text on the field:
Clinical supervision is that aspect of instructional supervision which draws upon data
from direct firsthand observation of actual teaching, or other professional events, and
involves face-to-face and other associated interactions between the observer(s) and the
person(s) observed in the course of analyzing the observed professional behaviours and
activities and seeking to define and/or develop next steps toward improved performance.
I think it is helpful to think of clinical supervision as a subset of educational supervision

rather than confusing the two. Some approaches to supervision benefit directly from the
fact that the supervisor has not observed practice. This is because supervisees have to
articulate what happened – and what they were thinking and feeling. It is much easier for
us as supervisors to focus on what was happening for the practitioner if we are not
encumbered by our own direct memories of the encounter or incident.
On the other hand, directly observed practice also has its benefits. As we have seen it
allows for feedback and the facility for the supervisor to introduce other material from the
situation. Managerial supervisors will often engage in this form of activity on a day-to-
day basis
Conclusion
In this discussion particular questions have been highlighted. Some of the main points
developed are as follows:
1. The central focus of supervision is the quality of practice offered by the supervisee
to clients.
94
2. Supervision can be seen as having three aspects: administration (normative);
education (formative) and support (restorative).
3. Supervisors’ authority is derived from their positions in agencies and/or the

appropriate community of practice (profession).
4. There are particular issues arising from the hierarchical position of supervisors.
5. In some forms of supervision direct observation of practice is a major obstacle to

the exploration of practice; in others an aid.
I am conscious that I have left a number of important questions unasked or unanswered.

The various issues discussed here have particular implications for what areas legitimately
may be discussed within supervision; what supervisors themselves may put on the
agenda, and so on.
Notes
[1] Actually Hawkins and Shohet use the term ‘managerial’ to describe the
administrative category in Kadushin’s scheme.
[2] This is why in this item I like to use the term professional supervision rather than
consultant or non-managerial supervision.
[3] The classic statement of this position was made by Max Weber. He described such
authority as ‘rational-legal’ (in contrast to traditional and charismatic forms of
authority). See Gerth and Mills (1948) pp. 245-252.

Q. 1 What possible role conflicts will supervisors face when trying to fulfill the different
core functions?
Q. 2 The expected outcomes of this unit were that you would gain a sound grasp of the
roles that supervision services play. How these services can make an institution
successful reflect on all components?
95
Borders, L. D, (2001), the Good Supervisor, THE INTERNATIONAL CHILD AND
YOUTH CARE NETWORK, <http://wwhttp://www.cyc-net.org/cyc-online/cycol-
0401-supervision.htmlw.cyc-net.org/cyc-online/cycol-0401-supervision.html>
viewed on 19th December, 2012.
Carroll. (2007). One More Time: What is Supervision? Psychotherapy in Australia.

Vol. 13: 3.
Carroll, M, (2007) One More Time: What is Supervision?, Psychotherapy in Australia,

Vol. 13 No. 3, Australia <http://www.supervisioncentre.com>viewed on 20th
December, 2012.
Smith, M. K. (1996, 2005, 2012) ‘The Functions of Supervision’, the Encyclopedia of

Informal Education <http://www.infed.org/biblio/functions_of_supervision.htm>
viewed on 19th December, 2012.
Social Work Reform Board Department for Education Sanctuary Buildings, (2012),
Standards for Employers and Supervision Framework, Viewed on 18th December,
2012. <http://www.education.gov.uk/swrb/a0074263/standards-for-employers-
and-supervision-framework>
Wenger, L, (2009), The Ten Commandments of Good Supervision, Ezine Article,

<http://ezinearticles.com/?The-Ten-Commandments-of-Good-Supervision&
id=2297219> viewed on 20th December, 2012.
96
Unit–7
SYNERGISTIC SUPERVISON

CONTENTS
Page No.
Introduction ................................................................................................................. 99
Objectives ................................................................................................................... 100
7.1 Dual Focus ........................................................................................................ 101
7.2 Joint Effort ........................................................................................................ 101
7.3 Two Way Communication ............................................................................... 102
7.4 Focus on Competence ....................................................................................... 103
7.5 Growth Orientation ........................................................................................... 103
7.7 Activity.............................................................................................................. 105
98
INTRODUCTION
Supervision can be viewed as a process of managing functions intended to promote the

achievement of institutional goals and to enhance the personal and professional
capabilities of staff. Supervision interprets the institutional mission and focuses human
and fiscal resources on the promotion of individual and organizational competence.
Supervision attends to the accomplishment of the institution and unit’s goals and to the
personal and professional welfare of the staff. An effective supervisor provides by
assistance to staff members in meeting their personal and professional goals within the
context of the division and the institution. Supervision policy should, then, be directed
toward the following objectives:
 Model practice focused on student learning and education of the whole person.
 Accomplish the unit and institution's goals and mission.
 Fulfill the institutional functions assigned to the unit.
 Coordinate the recruitment and selection process of new staff members.
 Coordinate the orientation and training of new hired staff members.
 Consider the personal and professional welfare of the staff members.
 Establish good communication between members of the unit and division.
 Conduct and coordinate the performance appraisal of staff members.
 Address needs of departing and remaining staff members when employee
separation occurs.
All staff members are entitled to quality supervision. Supervision is ongoing and includes
two-way communication to achieve the dual purposes of institutional and staff member
development. Supervision will focus on competence with the supervisor responsible for
leadership toward the accomplishment of meeting institutional and staff needs. Staff
members should be given clear guidance regarding expectations about their role in the unit.
The integrated staffing model operates on the principle of all components of the model
being interrelated and strongly influenced by supervision. Therefore, it is important to
mention the five other dimensions of the model, orientation, staff development,
performance appraisal, and separation. Supervision, as the linchpin of the model, permeates
each of these dimensions. Consequently, supervision principles as discussed here should
not be considered in isolation, rather, should be applied to each dimension of the model.
Supervision is not always easy. A supervisor is often called upon to make decisions based
upon the knowledge and skills which have been acquired through the years of
professional involvement. A supervisor must serve many functions. Among these are:
 Articulating and achieving the unit's missions and needs
 Monitoring and managing the climate of the unit
 Fostering individual development
 Developing teamwork capabilities and group resources
 Coordinating work activities
 Promoting active problem solving
99
The process of supervision can take on one or a combination of styles, and one particular
style may not be appropriate for every supervisory situation. It is important that a
supervisor is aware of his or her predominate approach to supervision so that the style
may be adapted as the situation or the staff member requires. The four approaches
included in the instrument are:
 Authoritarian - based on the belief that staff members require constant attention
 Laissez Faire - based on the desire to allow staff members freedom in accomplishing
job responsibilities.
 Companionable - based on a friendship-like relationship.
 Synergistic - a cooperative effort between the supervisor and the staff member.
Synergistic supervision has been described as having the greatest utility for working with
student affairs professionals. Its cooperative nature allows joint effects to exceed the
combination of individual efforts. Important characteristics of synergistic supervision
include.
This unit comprises of Dual Focus, Joint Effort, Two way communications, Focus on
Competence, Growth Orientation.
OBJECTIVES
At the successful completion of this unit, a student is most probably able to:
1. To understand the concept of supervision and most specific ally what is synergetic
supervision.
2. To know how dual focus works, especially dual focus on working toward the goals
of the institution and department and on promoting the personal and professional
growth of the staff members.
3. To analyze the concepts of growth orientation, two way communication and focus
on competence.
100
7.1 Dual Focus
Staff members need to feel that they have a significant influence on selecting and
defining the goals of the unit and in devising strategies to accomplish them. If staff
members perceive goals as being imposed on them, they may not make a personal
investment in trying to achieve the goals of the unit. For example, it is a given that a
successful Residence Life operation has a process for assigning rooms and roommates to
new students. However, the individual staff members can play a large part in defining
how that process will most effectively work.
The starting point of synergistic supervision is that it focuses both on working toward the
goals of the institution and department and on promoting the personal and professional
growth of the staff members. With this dual focus, it is fundamental to engage staff in the
process of approaching institutional and departmental goals. It is vital that supervisors
show concern for their staff members growth and development, which begins by
establishing a relationship based upon trust, respect, openness, and mutuality.
Action Suggestions:
Are you having conversations about how the supervisor’s job responsibilities enhance the
goals of the department or university? Are the supervisor’s responsibilities of the caliber
that they enhance the academic program and bring a practical application to what’s
learned through their coursework? Do the supervisor’s goals show a connection between
their work and the department/ university’s goals? Is the supervisor knowledgeable about
the Division of Student Affairs and University policies (and professional expectations?)
(E.g. Sexual Misconduct Policies which includes a statement on staff dating students.)
7.2 Joint Effort

Supervision is not something done to staff but rather a cooperative activity in which each
party has an important contribution to make. Plans for accomplishing tasks such as
determining unit priorities, scheduling and distributing work, and coordinating the efforts
of the division are worked out jointly between the supervisor and the staff member.
The relationship between supervisors and staff members should be mutual and equal.
Both parties must create clearly defined goals together and work toward meeting those
goals through supervision. When supervisors and staff members contribute equally,
supervision can become infinitely successful.
Action Suggested:
Are both the supervisor and supervisor putting forth energy and demonstrating
commitment to this professional relationship? Does the supervisor view their role as one
of mentor or coach? Is this known to the supervisor? Are job responsibilities and goals
for the supervisor clearly established?
Synergistic supervision is a cooperative effort between the supervisor and members that
allows to effect of the joint effort to be greater than the sum of their individual
contributions. Supervision in this approach has a dual focus: accomplishment of the
organization’s goal and support of the staff in the accomplishment of their personal and
professional development goals. This approach to supervision emphasizes the identification
of potential problems early; the supervisor and member then jointly develop strategies to
101
prevent or ameliorate problem situations. Supervision is dedicated to assist all members to
enhance their knowledge and skills, which can lead to advancement within the organization
and profession.
7.3 Two Way Communication

In the synergistic model of staffing practices, supervision is dependent upon a high level of
trust between staff members and supervisors. Staff members must be willing to allow
supervisors to learn personal information about them. Staff members must also feel free to
give their supervisors honest, direct feedback. Communication is key in developing this trust.
The essence of developing a healthy and effective supervisory relationship is open and
honest communication. In order to create the most successful use of supervision, both
supervisors and staff members must be willing to know one another on a personal level and
to learn about the daily functions of each other’s positions. Supervisors and staff members
should create an environment where they can provide and receive all types of feedback.
Action Suggestions:
Is there a professional comfort level between the supervisor and supervisor so the two can
openly communicate?
Do the supervisor and supervisor understand the expectations each has for the other?
In what way is trust developing?
Does the supervisor ask for feedback as a means of modeling open communication?
102
7.4 Focus on Competence
Supervision should concentrate on four areas of staff competence:
Knowledge and information - Staff members must understand how to effectively perform
the duties of their job. This includes, but is not limited to understand college student
development theory, current laws and other legal parameters of practice, standards of
professional practices, ethical standards, and institutional rules and policies.
Work-related skills - Supervisors must ensure that staff members stay current on
developing trends within the field of student development and that they are trained in a
wide range of skills related to their job description, such as interpersonal communication,
goal setting, and computer skills. For student affairs professionals to remain effective,
these skills have to be refreshed regularly. This is especially true for skills that are not
used on a regular basis. Supervisors must also provide the means for staff members to
develop and acquire new skills.
Personal skills - The synergistic style emphasizes a holistic approach to supervision. Just
as attention must be paid to development of a staff member's work-related skills, so too
must personal skills be developed. To function successfully as a professional, individuals
must acquire skills in areas such as time management, anger control, diet and exercise,
and retirement planning.
Attitudes - Supervisors must maintain a positive attitude among their staff members.
Positive attitudes can motivate individuals to apply knowledge or skills to strive toward
personal, unit, and division goals.
Student affairs professionals are involved in a people business. Therefore, their attitude
toward people, especially students, must be appropriate. Whether a staff member
approaches tasks with an attitude of enthusiasm or sarcasm often determines that staff
member's success.
Build knowledge and information Teach work-related skills Guide on personal and
professional development skills Address effective professional attitudes.
Action Suggestion:
Do supervision meetings include discussion of professional topics which enhance the
GA’s knowledge base? Is the supervisor clear on skills needed for the position and is
there opportunity to learn or hone these skills? Is the supervisor being coached on
professional behavior and attitude?
7.5 Growth Orientation

An important responsibility of supervision is career development of staff. Supervisors
should provide assistance to staff as they pursue work that is meaningful and personally
satisfying. This manual suggests using Schein's Model of Career Anchors to help clarify
a person's occupational self-concept. If a supervisor can understand a staff member's
103
career anchors (Table 1), it may be much easier to help that person climb the career
ladder and find work assignments that are congruent with their interests and abilities.
Technical and Functional Competence

The self-image of people who have this anchor is tied to their feelings of competence in
the particular areas they are in, and consequently they are not interested in
management, though they will accept management responsibilities within their
technical or functional area of competence.
Managerial Competence
The self-image of people in this group involves management per se as the ultimate
goal. Specific technical functional jobs are seen only as necessary interim stages on the
way to the higher, general administrative levels.
Security and Stability

People anchored in security tend to do what is required of them by their employers to
maintain job security, a decent income, and a stable future in the form of a good
retirement program, benefits, and the like.
Creativity
These people seem to have an overarching need to build or create something that is
entirely their own product. Self-extension through the creation of a product or process
is the key to these people's career anchor; however, they lose interest once the
programs are up and running successfully.
Basic Identity
These people tend to see their title, uniform, and other trapping of office as a
fundamental basis for their self-definition.
Service to Others
These people are in occupations such as counseling, social work etc. The interpersonal
competence and helping are ends in themselves rather than means to an end.
Adapted from Winston, R. B., Jr. & Creamer, D. G. (1997). Improving staffing practices
in student affairs (pp. 201-203). San Francisco, CA: Jossey-Bass. This material is used by
permission of John Wiley & Sons, Inc.
It is important that supervisors have a clear understanding of adult development theory to

best relate to and help develop staff members at different life stages. The entry level
individual has needs, personal and professional, that are far different than the individual
that has been in the field for several years. Two individuals such as these should never be
supervised in the same manner.
Focusing on personal and professional growth is a hallmark of the synergistic process.

Think of “student development” as it applies to supervision. It is necessary to perform
assessment through supervisions of current abilities, skills or knowledge and to explore
career aspirations, current stage of development and expectation of work. Staff members
104
should feel that they are more proficient at their jobs and should have a sense of
accomplishment with their positions through this process.
Action Suggestions:
Are their regular conversations on the professional and personal growth of the
supervisor? Are professional development opportunities outside of the supervisor
position discussed and encouraged? Do the established goals have assessment points
along the way?
Proactivity:
Identify potential performance problems early Pro-act to concerns rather than react Rule
of Thumb: Nip it in the Bud both participants raise concerns early (not a sign of
weakness).
Action Suggestions:
Are concerns addressed early? Is the supervisor or supervisor comfortable giving and
receiving feedback? Is raising concerns early accepted by both as a growth opportunity
and sign of open/constructive communication (not a sign of poor performance)?
To the end, the following recommendations are being made: Both supervisors and
graduate assistants participate in a division-sponsored workshop on effective supervision
based upon the concepts presented in this document. The outcomes of the workshop can
be that the supervisor and supervisee pairs could begin to build rapport and mold their
unique relationship while learning about synergistic supervision. Encourage supervisors
and graduate assistants to both read this document, sit together to discuss its content, and
create a plan for their supervisory experience. Educate graduate assistants about being
personally responsible and accountable for their professional development, and
encourage them to be proactive and engaged in their supervisory relationships, present
and future. Make a commitment to utilizing the synergistic approach to supervision and
acknowledge the importance of quality supervision.
7.6 Self -Assessment Questions

Q. 1 How synergistic supervision improves the performance of students and teachers.
Q. 2 Write an essay on supervision as a growth oriented activity.
7.7 Activity
Participants need to have clear understanding about the expectations each has of the
other. The starting point for building expectations is through goal setting and creating
statements of expectations both of which should be reviewed and evaluated frequently.
Try this phase with the help of your colleagues and prepare a document to present to your
teacher.
105
Individual goal setting should include both short and long term personal and professional
goals, which the staff member should discuss with the supervisor. This goal setting and
goal review process should be completed outside of the performance appraisal process.

Arminio, J. & Creamer. D. G. (2001). What Supervisors say about Quality Supervision?
College Student Affairs Journal.
Barham, J. D. & Winston, R.B. (2006). Supervision of New Professionals in Student

Affairs: Assessing and Addressing Needs. The College Student Affairs Journal.
Cilente, K. G., Skinner Jackson. J, Kennedy, D. & Sloan, T. (2006). Report on the New
Professional Needs Study. Washington, D. C.: American College Personnel
Association.
Harned, P. J. & Murphy, M.C. (1998). Creating a Culture of Development for the New
Professional. New Directions for Student Services.
Saunders, S. Cooper, D. L. Winston, R. B. & Chernow, E. (2000). Supervising Staff in

Student Affairs: Exploration of the Synergistic Approach. Journal of College
Student Development.
Schuh, J. H. & Carlisle, W. (1991). Supervision and Evaluation: Selected Topics for
Emerging Professionals. Administration and Leadership in Student Affairs:
Actualizing Student Development in Higher Education.
M, R. Arminio, J. L. (2012). Synergistic Supervision: A Confirmed Key to Retaining

Entry-level Student Affairs Professionals. Journal of Student Affairs Research and
Practice.
Tull, A. (2006). Synergistic Supervision, Job Satisfaction, and Intention to Turnover of

New Professionals in Student Affairs. Journal of College Student Development.
Winston, R. B. & Creamer, D. G. (1997). Improving Staffing Practices in Student

Affairs. San Francisco Josei-Bass Inc.
Winston, R. B. Hirt J. B. (2003). Activating Synergistic Supervision Approaches:

Practical Suggestions.
Winston, S. A. Saunders. & D. L. Cooper (2004). Supervising New Professionals in

Student Affairs: A Guide for Practitioners. NY: Brunner-Routledge.
106
Unit–8
SUPERVISING SCHOOL IMPROVEMENT

Reviewed by: Dr. Afshan Huma
CONTENTS
Page No.
Introduction ................................................................................................................. 109
Objectives ................................................................................................................... 109
8.1 Supervising Physical Infrastructure .................................................................. 110
8.2 Supervising Administrative Practices ............................................................... 111
8.3 Supervising Resource Management .................................................................. 112
8.4 Supervising Teaching and Learning.................................................................. 114
8.5 Supervising School Environment ...................................................................... 117
8.7 Activity.............................................................................................................. 121
108
INTRODUCTION
Education has become a major undertaking of governments around the world and school
are playing an important role in development of human capital. By keeping in mind the
school background, this unit describes the supervising physical infrastructure, supervising
administrative practices, supervising resource management, supervising teaching and
learning and supervising school environment.
OBJECTIVES
So far as the learning outcomes are concerned. We believe that by the end of this course,
the successful student will be able to:
1. To analyze the supervisory process of school’s the physical infrastructure e.g.

building, furniture, transport etc.
2. To understand the supervisory administrative practices.
3. To get the know-how of supervising School’s resource management, teaching and

learning and ambiance of the school.
109
8.1 Supervising Physical Infrastructure
Schools directly or indirectly touch on the life of almost everyone in modern society,
whether as a student, parent, teacher, employer or consumer of goods and services
produced by school leavers. All over the world, schools are basically established to
provide the quality of education that will ensure national transformation. Secondary
schools in particular are expected to prepare students for useful living in society and
for coping with the demand for higher education. In order to make it possible for
schools to realize the goals for which they have been established, education has
become a major undertaking of governments around the world. In developing
countries like Pakistan, secondary schools account for a substantial proportion of
public and private expenditure as is evidenced by the financial, human and physical
inputs provided to make it possible for secondary schools to realize the goal for
which they have been established.
School is basically a social systems that have input process output cycles. Basic inputs in
schools consist of financial, human and material resources. Human inputs comprise of the
students, teachers, school managers and supporting staff while physical inputs include
buildings.
Lack of application of punitive measures or other sanctions against staff who are found
wanting in the discharge of their maintenance operations. This is to discourage deliberate
negligence of duty.
Lack of rewarding hardworking staff who showed exceptional commitment on

performance of school plant maintenance activities; this equally discourages them from
putting extra efforts.
Lack of adequate enlightenment programs to educate staff on the need to embrace

maintenance culture. This is coupled with lack of interest and enthusiasm by both school
administrators and staff towards school plant maintenance.
In order to entrench maintenance culture and ensure efficient performance of school plant
maintenance activities, the following strategies are hereby recommended:
 Adequate tools should be provided to make it possible and easier to perform
various tasks on school plant maintenance.
 Adequate finances should be provided to purchase necessary tools required
for effective execution of maintenance operations. Money is also needed to pay for
some services and labour rendered by hired staff. Apart from the need for
increased budgetary allocation to education, school administrators need to prudentl
y managetheir limited funds and explore other sources of funding to ensure
sustainable school plant operations.
 There should be regular inspection of school facilities so as to detect damaged
equipment, furniture or infrastructure for prompt repairs.
110
 There should be regular supervision of staff to ensure that they perform their
school plant maintenance duties in line with their schedules of duties.
 There should be a clearly spelt out schedules of duties to guide staff in the
discharge of their responsibilities.
 The school head should delegate authority to staff and to committee that need to be
in charge of ensuring the performance of school plant maintenance activities
 Staff who are deliberately negligent of their duties should be sanctioned and
appropriately punished.
 Hardworking staff should be rewarded and commended for their diligence and
commitment.
 Regular workshops, seminars and conferences should be organized to enlighten
staff on the need for school plant maintenance culture.
Hence, School facilities constitute a very critical input for the maintenance of objectives
of secondary education in Pakistan. There is a serious need to ensure that the school plant
entrusted to school administrators is properly maintained to ensure a clean and conducive
environment for effective teaching and learning. Both the government and stakeholders
must join hands to ensure the sustenance of school plant maintenance operations in
secondary schools here.
8.2 Supervising Administrative Practices

Administrators should determine if teachers are using the numerous formative and
summative diagnostic processes available to assist in planning meaningful instruction.
Formative measures include ongoing teacher monitoring of student progress during the
lessons, practice sessions, and on daily assignments. Measures administered periodically
like criterion-referenced tests, grade level examinations, or placement tests that are
teacher-made or part of district-adopted material, also provide helpful information on the
status of student learning as instruction progresses.
Total measures like minimum competency examinations, district mastery tests, the
Assessment Program examinations, and standardized tests provide a different perspective
from the ongoing formative measures. This type of data enables the teacher to evaluate
the long-term retention rate of their students and to compare student learning on a
regional, state, or national basis.
The administrators should verify that teachers are preparing and maintaining adequate
and accurate records of student progress. This will include the regular and systematic
recording of meaningful data regarding student progress on specific concepts and skills
related to the standards for each subject for the grade level or course they are teaching.
Once students' success levels have been identified from the records, the teacher should
use the information to plan instruction and any necessary remediation and enrichment. By
utilizing ongoing information on achievement, teachers can maintain consistent and
challenging expectations for all students. Students and parents should be informed of the
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students' progress toward achieving district goals and objectives through comments on
individual work, progress reports, conferencing, report cards, and other measures.
Students should be encouraged to participate in self-assessment as a way of motivating
students to improve academic achievement.
When a profession deals with people, cause-and-effect relationships are never identified
as certainties, only as possibilities. Therefore, there are no certainties in teaching. It is a
situational process requiring constant decision-making which, when properly
implemented, increases the probability of learning. Research on teacher effectiveness has
been intensified in the last two decades. The results have helped identify an instructional
process that provides a solid and basic framework for planning instruction which is
helpful in guiding the administrator in what to look for when visiting a classroom. These
steps include planning, preparing, presenting the lesson, monitoring student progress, and
conducting practice sessions.
Formulating a well-defined objective of the lesson is a critical first step as it provides the
direction and framework for the decisions which will follow. The objective should
describe the specific content to be learned and the observable behavior the student will
exhibit to demonstrate that learning has occurred. No matter how expertly the objectives
are stated, objectives facilitate learning only if they are appropriate to the academic
achievement of students. A well-written objective includes specific information on what
is to be included in the lesson and what is not. This specifically expedites the next step,
which is the identification of sub-skills or sub-objectives. A task analysis of each of the
sub-objectives enables the teacher to sequence them in order of difficulty to provide a
logical sequence to the lesson.
Administrators will know if the appropriate planning for instruction has taken place when
the teacher is able to design a lesson that achieves the objective. This means everything
the teacher and students do during the lesson is related to the objective. Birdwalking is a
term coined by Madeline Hunter that refers to the inability of a teacher to focus on the
objective of the lesson (Gentile, 1987). Instead, the teacher birdwalks, pecking at
interesting ideas with what seems to be worthwhile or informative digressions, distracting
the students' thinking processes and leaving the students confused about the topic of the
lesson. Avoiding bird-walking does not mean there can never be spontaneity. The
decision to adjust a lesson must be a conscious one where the advantage of postponing or
interrupting the lesson is weighed against the disadvantage of interrupting the logic of the
lesson (Gentile, 1987).
8.3 Supervising Resource Management

World over, a dynamic system of supervision has become recognized as a cornerstone of
a sound education system. An education system, of which human resource management
(HRM) is a part, will not be able to rise above the level of its supervisors. The need to
invest in supervision, therefore, cannot be underestimated. Supervision is the process of
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guiding and directing efforts of staff towards achieving efficiency and effectiveness in
education.
Supervision practices, on the other hand, are ways through which supervisors go about
their work in the process of guiding teachers and head teachers to improve the quality of
education provision. These practices consist of pre supervision arrangements, frequency
and duration of inspection, dissemination of findings. Supervision practices were
categorized as either less supportive or more supportive.
Supervision practices are said to be more supportive if they are well planned, frequently
and adequately done, findings expeditiously disseminated, and follow up on
recommendations regularly made.
Otherwise they are considered less supportive and likely to have a bearing on HRM
efficiency. HRM efficiency is the creation of motivating and satisfying conditions that
make possible greater self-direction by staff leading to achievement of organizational
objectives at an optimal cost.
HRM efficiency is considered to include efficiency in induction, deployment,

performance appraisal, training and development and measured at three levels e.g. low,
moderate and high.
HRM efficiency level is considered high if teachers are adequately inducted,

appropriately deployed, systematically appraised and provided with opportunities for
training and development; otherwise it is low. High HRM efficiency levels can be
determinants of productivity in the education sector. Evidence regarding the relationship
between supervision practices and HRM efficiency is scanty, and most arguments resort
to anecdotal evidence or have questionable methodologies. Considering this relationship,
researchers and other scholars do not come to a convergent view. This implies that more
supportive supervision practices may not necessarily result in better HRM practices. This
indicates that there is still a question about whether supervision practices are closely
correlated with HRM efficiency.
There is a significant differences among supervisors, head teachers and teachers

concerning their perceptions of supervision practices. The majority of teachers and head
teachers reported that supervision practices were more supportive as opposed to more
supervisors reporting less supportive practices. It shows lack of collaboration among
supervisors, teachers and head teachers during instructional supervision. The difference
in perception could be explained by the level of understanding of the facets of
supervision and what actually constitutes supportive supervision practices. Inspectors are
likely to have an in-depth understanding of supervision practices than head teachers and
teachers, and are therefore more aware of the nature of supervision practices and the
factors that affect them. As such, they are likely to rate supervision practices differently
from teachers and head teachers. On the other hand, head teachers perceptions of
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supervision practices were close to those of supervisors probably because of much closer
links with supervisors and are considered as first supervisors.
8.4 Supervising Teaching and Learning

Through the effective supervision of teaching and learning, administrators can reinforce
and enhance school improvements that will contribute to improve student learning. By
skillfully analyzing performance and appropriate data, administrators can provide
meaningful feedback and direction to teachers that can have a profound effect on the
learning that occurs in each classroom. Because student learning is the primary function
of the schools, the effective supervision of instruction is one of the most critical functions
of the administrator. If schools are to provide equal access to quality educational
programs for all students, administrators must hold teachers accountable for providing an
appropriate and well-planned program. These programs include a variety of teaching
strategies designed to meet the diverse needs of all students in our complex society.
To enhance the professional effectiveness of the teaching staff administrators must be

skilled in these areas: (a) what to evaluate, (b) how to observe and analyze classroom
observation information and other data, and (c) how to translate the results of
observations and the summary of data into meaningful conference feedback that guides
and encourages teachers to improve instruction. Here, evaluation and assessment of
certificated employee competency are required in four areas.
These include:
(1) The progress of pupils toward the district-adopted standards
(2) The instructional strategies and techniques utilized by the teacher
(3) The teacher's adherence to curricular objectives.
(4) The establishment and maintenance of a suitable learning environment.
The ability to assess teacher competence in the four areas outlined is achieving
educational excellence and a positive learning experience for all students.
To assess student progress toward the established district standards and to facilitate the
planning of various types of instruction, administration should ensure that teachers are
utilizing information from a variety of valid and appropriate sources before they begin
planning lessons or teaching. This could include data regarding students' backgrounds,
academic levels, and interests, as well as other data from student records to ascertain
academic needs and to facilitate planning appropriate initial learning. It is important for
the administration to note that information regarding students and their families is used
by the staff for professional purposes only and is kept confidential as a matter of
professional ethics.
The beginning of each lesson provides the challenge of how to change the focus of
students’ attention from previous classes or discussions with friends to the objective of
the lesson.
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Research indicates that the learning of facts is greatly facilitated when memories of
organized principles and prerequisite concepts related to the lesson are reviewed at the
beginning of the lesson. During the opening, it is important for students to know the
direction of the instruction, the relevance of what they are learning, and to have a sense of
continuity. Students are often not able to see the relationship between today's work and
the work from yesterday. Sharing the objective of the lesson informally with students
would include teacher statements such as “what we are going to do today" and "the
reason we are studying this concept.”
Presenting the lesson: The body of the lesson includes the presentation of information;
explanation-demonstration stage of the lesson. To implement this phase of the lesson,
administrators should note that teachers have a wide variety of different styles and
models of teaching from which to choose. The larger the number of alternative teaching
styles teachers are comfortable utilizing, the more likely they will select techniques that
match the desired objectives, learning styles, and academic levels of their students. To
determine if the best teaching strategy was selected administrators should determine if the
teacher achieved the objective.
While well over a hundred instructional strategies have been identified, there are some
attributes common to all strategies (Joyce & Weil, 1986). Classroom observers should be
aware that each strategy has a set of activities with a distinct purpose and role for the
teacher and students. Each strategy has a logical sequence which is necessary if students
are to accomplish the objective of the lesson. Therefore, the selection of an instructional
strategy is a complex task because there are numerous effective strategies that could be
used, depending on the instructional goal. Joyce and Weil (1986) drew from a wide range
of teaching studies to organize the methods of instruction into four major categories
which they refer to as families of instruction.
It is clear that good teaching requires diagnosing student progress during the lesson and
adjusting instruction. Periodic and formal assessments of student learning through a mid-
term or final examination may be helpful in formulating grades, but are not frequent
enough to enable the teacher to adjust the teaching to correct for misconceptions. When
observing a lesson, administrators should note points in the lesson where teachers should
monitor instruction as it progresses to enable them to immediately respond to students'
misunderstandings and insure that all students are learning the material. Checking for
understanding can be done in large groups by having all of the students signal the response
at the same time to the same question. This can be done with the use of their fingers to
signal multiple choice answers 1, 2, or 3, the first letter of a word, or thumbs up or down to
indicate true or false (Hunter, 1982). Other techniques for group signaling include the use
of individual chalkboards, ceramic tiles, or laminated cards on which students record their
responses with a grease pencil or crayon and flash the answer. A group choral response can
also be used. Students' understanding can also be checked through the use of brief written
responses, or mini-diagnostic tests. As students are completing the quick quiz the teacher
walks around the room monitoring the approach the students are using to solve the
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problems as well as their answers, and determines if adjustment in teaching needs to be
made. Another method would be a pair share where students take turns telling each other
the answers to two different questions related to the same objective while the teacher
monitors. Although some measures may not indicate specifically which students are
confused, they do provide the teacher with the information needed to determine if the
direction or pace of the lesson needs to be adjusted.
Teachers who monitor progress as part of their teaching have all students perform some
observable behavior congruent with the objective of the lesson while they check the
behavior. They analyze the correctness and completeness of the responses and determine
if it is necessary to reteach certain segments of the lesson before they move on. Once this
is completed they proceed to the next concept--teaching, re-teaching if necessary, and
providing the necessary practice.
Conducting Practice Session: Once students have an adequate level of understanding,

research concludes that it is extremely important that students be given the opportunity to
practice the new skill and its application. In the initial phase, practice should be
conducted under the direct supervision of the teacher. Hunter refers to the process as
guided practice. The teacher moves about the room providing support, encouragement,
praise, individual assistance, and re-teaching. It can be particularly effective during this
portion of the lesson if the teacher utilizes cooperative learning groups or heterogeneous
grouping strategies to form practice groups. This provides an opportunity for peer-
tutoring while the teacher circulates among the groups and keeps them on task while
monitoring their level of understanding.
It is important to remember that individuals are only able to assimilate a certain amount
of information before it needs to be organized. Otherwise, new learning interferes with
the old and produces confusion. For longer or more complicated lessons it may be critical
to stop and get closure at several points throughout the lesson as well as at the end.
Students who actively participate in the process are able to reorganize the material and
achieve greater retention and clarity of the information.
Prior to allowing the students time for independent practice, the use of summary or
review statements helps students put the information into perspective and identify the key
points. It is also helpful if the teacher identifies how it will relate to the lesson planned for
the following day. Providing closure, at any point in the lesson, provides students with
the opportunity to consolidate and organize what they have learned.
After providing adequate explanation and practice in a monitored setting, students should
be provided the opportunity to practice the new skill independently. To insure that this
practice session is positive and productive, the material must relate directly to the lesson
just mastered.
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Adherence to Curricular Objectives: The third area supervisors are required to evaluate
and assess is the teacher's ability to adhere to curricular objectives. To comply with this
requirement of SB 813, administrators should assure that teachers are utilizing state
frameworks, district curriculum guides, scope and sequence charts, and course outlines to
assist them in planning instruction. Lesson plans should have a clearly defined objective
that is appropriate to the class learning level and consistent with established district,
school, department, or grade level curriculum standards for expected achievement.
Further, plans should incorporate the needs, interests, and special talents of students in
the class and include enrichment or acceleration activities for students who complete
basic tasks early. Activities in the lesson should revolve around the acquisition of new
learning.
Planning should include a time line so the teacher can monitor the pace of instruction to
insure that the intended curricular objectives are taught and mastered in the allocated
time. Administrators should verify that a variety of ongoing assessment measures are
being utilized by the teacher to monitor achievement of intended objectives. Information
from these measures should be used to make adjustments to the pace, objectives, or
sequence when necessary. Teachers should utilize district-adopted materials and
appropriate supplemental materials to meet individual student's academic needs and
learning styles.
Teachers should be encouraged by administrators to participate in recommending texts

and supplementary materials and developing curriculum so they can utilize their
knowledge of students' skills, needs, and interests in selecting a product that will more
closely meet the needs of students in the school or grade level.
8.5 Supervising School Environment

Supervisor verify that teachers establish and maintain a suitable learning environment.
Therefore, each teacher should develop and implement clear classroom routines and
appropriate standards at the beginning of each school year to insure the health, safety,
and welfare of their students. This includes maintaining a clean, safe, and orderly
learning environment that includes establishment of good work habits and discipline.
Teachers should post and communicate the classroom standards and procedures as well
as the consequences for misbehavior with students and their parents. Students should
show evidence of respect for the rules in the classroom and on the campus. Teachers
should strive to be fair, firm, and consistent as they maintain effective student control
in the classroom and uphold the rules throughout the school. Teachers should refer
students to support staff when necessary to maintain the appropriate learning
environment.
Administrators should ensure that appropriate behavior is supported with regular and
ongoing recognition and reinforcement activities. Mutual respect among pupils, teachers,
and staff should be evident on campus and in classrooms. Everyone should work together
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cooperatively, communicate with sensitivity, and utilize appropriate language.
Administrators and teachers should serve as role models for students in developing self-
control, a sense of responsibility, and attitudes of tolerance and sensitivity. Emergency
procedures should be reviewed with students and practiced regularly. In addition,
administrators should verify that materials and supplies that will be needed in an
emergency, including exit routes and student information, are readily available.
Teachers should adjust the heating, lighting, and ventilation to promote comfort. The
classroom arrangement should make good use of space, foster good study habits, and
enable students to see and hear instruction. The classroom should have attractive and
appropriate visuals and decorations that do not distract from learning.
Good home-school relationships help create a positive learning environment and can be
enhanced by regular communication. This can include information on what is to be taught
as well as the methods and materials that will be used to achieve the objectives.
Evaluators should check to see that systems have been established to communicate with
parents on a regular basis regarding student progress. Parents should have opportunities
for classroom visitations as well as parent conferences. Teachers should make every
effort to promptly return parents' phone calls.
Here are few Supervision Strategies e.g. Supervision of instruction must be built on the
observer's thorough understanding and in-depth knowledge of instructional theory, not on
a check list of what should be in a lesson.
Gathering data: Three main sources of information help identify a teacher's competency
include: observations, interviews, and documents. Observations should include walk-
through conducted on at least a weekly basis. These brief visits, lasting only a minute or
two, provide a quick look at teacher performance and classroom environmental factors.
Walk-through are helpful in identifying ongoing patterns of behavior. An informal
observation is an unannounced visit lasting more than 10 minutes during which the
teacher's behaviors or classroom factors may be observed to document consistent trends
or patterns of behavior. The informal observation can be followed by a written summary
or conference with the teacher. A formal observation is an announced visit lasting an
agreed-upon amount of time. During the observation, the administrator records what was
said by the teacher and the students. The formal observation also includes a pre- and post-
conference and a written summary. The summary includes a description of the
conference, observation, observer's judgments, and agreements or directions for changes
in teacher behaviors, activities, or classroom environment. A peer observation is agreed
upon by the teacher and peer and can be used to verify a trend or pattern of behavior
perceived by the evaluator.
Interviews are also a helpful source of obtaining information. They can include
discussions with students to verify perceptions. At times, parents request a conference to
discuss their perceptions. In addition, other members of the administrative team or
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classified employees who are assigned to work in the classroom can be interviewed to
provide their perceptions.
The review of various types of documents can be helpful in identifying trends or

behaviors. These include written parent and student letters or complaint forms. Individual
pieces of students' work, folders, or portfolio assessments which contain a number of
samples of students' work also provide helpful information on their achievement.
Documents should include both formative (ongoing assessment measures) and

summative measures (culminating assessment) including homework, practice exercises
completed in class, examinations, and student projects.
Teacher Conference: Conferences throughout the year provide a means to communicate

the evaluation of the teacher's performance. Decisions shared during the conference are
based upon the data collected through observations, review of documents, and interviews
that relate to the assessment and evaluation of the teacher's ability to meet the
requirements adopted by the local district governing board. The conference should
provide the teacher with the means to change unsatisfactory behavior or options for
enhancement of performance. The conference should provide an opportunity to expand
the teacher's knowledge and concepts and reinforce his or her understanding of the
missions of the school. The pre-conference is held before a formal observation and
provides the administrator with the opportunity to obtain as much information about the
upcoming observation as possible.
Post-conferences can be collaborative, guided, or directive in nature. Each type of

conference is planned by the supervising administrator to achieve a different goal. A
collaborative conference is effective when the teacher is able to identify problem areas,
suggest alternatives, develop a plan, and is ready and willing to grow professionally,
needing little support. This conference is designed to conclude with mutually determined
follow-up activities that will enhance the teacher's capabilities. The conference begins
with the teacher presenting an overview and analysis of the lesson that was observed. The
teacher identifies the strengths and weaknesses of the lesson while the administrator
listens to the teacher's perceptions. The administrator then verifies the teacher's
perceptions and offers his or her own opinions. After this mutual exchange, possible
activities for the next steps are discussed and the conference concludes with agreement
on a final plan.
A guided conference is effective for teachers who have difficulty identifying problem
areas and alternatives to current practices and need support to carry out the action plan. In
addition, the guided conference is effective with a teacher who has little or no difficulty
identifying areas that need improvement but is unwilling or not committed to making the
necessary changes. During a guided conference it is important that the principal provides
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prompts to encourage the teacher's thinking, to allow the teacher freedom to explore
various possibilities, and to enable the teacher to make a commitment.
Planning the Conference: In preparation for the conference, the administrator will need to
review the data and identify the strengths and areas of concern. The administrator should
select only one or two behavioral changes and the professional growth activity or
activities that will have the greatest effect on the learning for the largest number of
students. These selected areas will be the focus or objective of the conference. It will be
necessary to identify specific aspects of the data collected that support the need for
growth in these areas. It is helpful to formulate questions before the conference that will
help the teacher focus on these issues or clarify aspects of the lesson for the
administrator. The administrator should identify possible resources and personnel that
could assist in a follow-up plan prior to the conference. The recommendations considered
should be doable and reasonable based on the teacher's readiness and the time available.
The administrator should select the type of conference collaborative, guided, or directive)
and prepare a conference outline. A good conference should last 30-40 minutes. Longer
sessions become an ordeal for both the teacher and the administrator. It is the
administrator's responsibility to have his or her thoughts well-organized and to keep the
conference on task so it can be completed in a timely manner.
During the conference, the teacher and/or administrator should cite purpose, strengths,
and areas of concern with reference to supporting data. A follow-up plan with the desired
specific outcome, activities, and a summary of decisions should be developed.
The evaluation conference should be held at the close of the evaluation period or at the
end of the year. The purpose of the conference is to communicate the teacher's rating
based upon the SB 813 performance criteria adopted by the district and should include
any commendations for exemplary performance. Additionally, the conference should
provide an opportunity to expand the teacher's thinking and develop means to strengthen
performance. The conference provides yet another forum to communicate and clarify the
school's missions, goals, and values. The administrator prepares for the evaluation
conference in much the same manner as other conferences. The administrator should
review all of the data collected to-date, including conference memoranda and data
prepared during the evaluation period. He or she should determine the teacher's ratings,
commendations, and recommendations, then prepare the evaluation forms. In addition,
the administrator should identify the objectives that will have the greatest effect on
student learning, recommendations for improvement, methods of improvement and
support, and a reasonable time line. The administrator should select the type of
conference (collaborative, guided, or directive) and formulate questions that help guide
the staff to review specific areas of performance.
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Q. 1 Make a list of adjectives that describe the characteristics of an effective school
supervisor. Identify any items that would not apply to an administrator. Why not?
Q. 2 What are the five most important skills a supervisor must possess to improve the
quality and diversity of instruction in the school?
Q. 3 List questions that could be asked in a pre-observation conference to obtain a clear

idea of what is planned for the lesson you will observe. What questions could be
used in the post-conference to encourage teachers to discuss portions of the lesson
that did not achieve the desired outcomes?
Q. 4 Which strategies can supervisors use to help teachers view evaluation as a way of
improving instructional opportunities for students?
8.7 Activity
Activity 1
Interview two teachers to determine what processes and behaviors displayed by their
supervisors are most effective in helping them improve their teaching. Summarize the
interview, describe the differences and similarities in the two viewpoints. Conclude with
your reactions.
Activity 2
Observe a lesson. Submit your notes, or script, from the observation as well as the
objectives you would have selected for a conference with the teacher.
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Acheson, K., & Gall, M. (1987). Techniques in the Clinical Supervision of Teachers
(2nd ed.). White Plains, NY: Longman.
Beach, D., & Reinhartz, J. (1989). Supervision: Focus on Instruction. New York: Harper
& Row.
Glickman, C. D. (1985). Supervision of Instruction: A Developmental Approach. Boston:

Allyn and Bacon.
Joyce, B. (Ed.). (1990). Changing School Culture through Staff Decisions Development.
Alexandria, VA: Association for Supervision and Curriculum Development.
Smith, W., & Andrews, R. (1989). Instructional Leadership: How Principals Make a
Difference. Alexandria, VA: Association for Supervision and Curriculum
Development.
Stanley, S., & Popham, J. (1990). Teacher Evaluation: Six Prescriptions for Success.
Zumwalt, K. (Ed.). (1986). Improving Teaching. Alexandria, VA: Association for

Supervision and Curriculum Development.
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Unit–9
THE USE OF TECHNOLOGY IN

ADMINISTRATION AND SUPERVISION

Hamid Ali Nadeem
Reviewed by: Dr. Azhar Mumtaz Saadi
CONTENTS
Page No.
Introduction ................................................................................................................. 125
Objectives ................................................................................................................... 125
9.1 Developing Accounting and Auditing Systems ................................................ 128
9.2 Ubiquitous Supervision ..................................................................................... 131
9.3 Creating Web Tools for Monitoring and Evaluation ........................................ 132
9.4 Online Reporting and Dissemination of Information ........................................ 134
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INTRODUCTION
This unit comprises of developing Accounting and Auditing Systems, Ubiquitous

Supervision, Creating web tools for monitoring and evaluation, online reporting and
dissemination of information.
OBJECTIVES
So far as the learning outcomes are concerned, we believe that by the end of this course,
the successful student will be able to:
1. To understand the roles and functions of supervisors
2. To gain a sound grasp of the roles supervision services play, the conflicts these
entail, and, as a result, the aims of recent reforms.
3. To analyze the load of responsibilities, dispersion of tasks; and how it bear

relationship to the core functions of a supervisor.
4. To assess how the supervise, liaise and hold conferences and other activities.
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In today’s world information and communication technology has become vital instrument for
all the fields of life. This is the fact that using ICT in the field of administration and
supervision accelerate the improvement process. It is proven that use of ICT enhance the
effectiveness, efficiency and productivity of administration and management. It provided
proactive environment to create, access, store, transmit and manipulate different types of
information. A large number of information and data can be stored in computers as compare
to physical document files. Physical documents demands a lot of space as compare to
electronic files. Technology has become more effective for teaching and learning as well as
for administration and supervision by teachers, heads and administrative teams.
Class teacher also has the responsibility of administration besides teaching. They keep the
record of curricular and co-curricular activities. Teacher administrator also records pupils’
evaluation and provide learning material in the form of notes to students. Teacher
administrator can enhance high productivity and efficiency by using the technology for all
these purposes. He can record activities in systematic and varied form with the help of
computer technology. Teacher also can provide notes to students through e-mail and internet.
School heads should also have computer skill to fulfill his administration and managerial
tasks. Head as administrator can improve his managements and administration ability by
applying technology in providing reports, instructions, announcements, letters,
registration, evaluations and supervision.
Administration staff can also enhance their skills by applying technology in their routing
tasks. Technology can make their responsibilities faster, excellent and accurate. They can
develop tools for supervision and evaluation, keep records, maintain information, process
documents, collect data, establish reports, and audit finance by using ICT.
In the world, a large number of ICT applications, tools, and software are using for the
purpose of educational administration and management. Technology makes the
administration and management process easier, faster, and cheaper. Different projectors,
laptops, computers, multimedia, scanners, photocopy machines, and cameras are
examples of technological equipment. There is also range of software and databases
which are used by these technologies to accelerate the managerial process. The
effectiveness of administrators and managers largely depends upon the efficient use of
these technologies.
Some Latest Technologies

 Computers
Computers were originally used by scientists for calculating numbers, and have
gradually become useful in offices and industries. In recent times, simplified
models that can be used by almost everybody has become common in schools and
homes for accomplishing many varied tasks and applications. Computers are now
commonly put to: writing letters, and reports, printing books, newspapers, and
magazines, drawing pictures and diagrams, doing statistics, mathematics and
handling financial records, controlling traffic lights, flying aero-planes, making and
playing music and video, sending messages anywhere in the world.
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 Internet
The Internet is a global collection of many types of computers and computer
networks that are linked together. It is increasingly becoming the solution to many
information, problems, information exchange, and marketing. Internet as a mixture of
many services with the two most commonly used being electronic mail (short e-mail)
and the World Wide Web (www). It plays a significant role in education, health,
political processes, agriculture, economy, businesses and newsgroups. Woherem
(2000) states that with Internet connectivity, one can do business all over the world
without physical contact with the buyer or the need for a business intermediary.
 E-mail
Electronic mail (e-mail) is the exchange of text messages and computer files
transmitted via communications networks such as the Internet. The e-mail system
as the equivalent of postal mailing services, with the biggest difference being the
time and cost involved. And not only written data, but all sorts of information in
the form of video, audio, or photographs, can be sent via e-mail. E-mail is an
increasing popular method of communication, especially in the workplace.
 Mobile Phones
Mobile phones is a telephone system that can move or be moved easily and quickly
from place to place. Mobile phones were once the tool of rich and busy executives
who could afford both the luxury. Mobile phones are now the ICT that is reshaping
and revolutionizing the communications globally. Its impact on the economic
activities of nations, businesses, and small entrepreneurs is phenomenal. The
availability of this new technology has been reshaping the material basis of the
society as well as bringing about a profound restructuring of economic, political,
and cultural relations among states.
 Fax Machine
Tele facsimile systems permit the transaction of images (photos, printed images,
maps, drawings) and their reproduction on paper at a remote receiver. Facsimile
(fax) is not a new service; however, advances in digital imaging technology and
microelectronics have caused a sharp drop in prices with a significant increase in
capacities. Long distance copying might be an appropriate nickname for this
telecommunication process. Any document, whether it is handwritten, contains
pictures, diagrams, graphs, charts or typed text can be transmitted at a great speed
for relatively low cost. The fax system is widely available; most organizations have
at least one fax machine.
In this unit, we will study about the use of ICT in educational administration and
management.
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9.1 Developing Accounting and Auditing Systems
Over the centuries, traditional ways were used to keep accounts. Calculators, pen and set
of paper books were the basic ingredients of this system. But in today's changing world
and computerization era, there seems no need to have to take these manual ways.
Computer system perform these basic tasks in a flash and keep up to date and increase
efficiency and accuracy that eventually lead to saving time and money.
ICT is the basic ingredient for efficient financial management. Nowadays traditional
accounting and audit system has been replaced into technology based accounting and
audit system. Astonishing progress in information technology based on the use of
computers and electronic communication systems has emerged the need of development
and application of ICT based accounting and audit system in the field of educational
management and administration. Latest technology based accounting information
systems are designed to provide the integration of knowledge and sets of skills to face
new challenges and opportunities in the world of information technology and to deal with
them.
Financial management and audit are the basic components of every organization
including education. So, it is essential task for educational administrators and mangers to
keep the record correct and up-to-date. To meet the challenges of the time and to make
the system efficient and faster it is necessary for administrators and managers to develop
computer based accounting and auditing system. Computers are used in accounting for
storing and analyzing financial data, automation, accuracy, data access and reliability.
Computerized accounting systems are software programs that are stored on a

company's computer, network server, or remotely accessed via the Internet.
Computerized accounting systems allow to set up income and expense accounts, such as
rental or sales income, salaries, advertising expenses, and material costs. They also can
be used to manage bank accounts, pay bills, and prepare budgets. Depending upon the
program, some accounting systems also allow you to prepare tax documents, handle
payroll, and manage project costing.
Computer based accounting and audit system normally includes using basic office
productivity software such as spreadsheet, word processors and text editing programs and
more advanced software packages involves use statistical analysis and business
intelligence tools. It is helpful for analyzing large amount of data as compare to
traditional system. Auditors can extract every transaction which performed during the
period reviewed and can test data to determine any problem. Computerized accounting
and auditing system is now become a basic necessity and no longer a luxury for
administrators and managers. Computerized auditing system facilitate more granular
analysis of data and help to determine the accuracy of the information.
Application of Technology in Accounting

1. To Keep Accounting Record of Big Company is Possible
It is so easy to keep unlimited accounting records without any risk of forgetting.
There is variety of programs used for this purpose.
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2. Separate Payroll Accounting is Possible
We all know top costly expense is the salary of employees. So, it must be recorded
separately. Computer can help in this. Anytime any edit regarding salary, name or
any other adjustment in payroll is possible.
3. Automation of All Financial Accounts

Just go to any computerized account office. In its computer system, there are lots of
financial statements and other accounting reports. How can organization fastly send
its financial statements to CA office for audit. Answer is very simple. Everything
has connected with computer. If accountant will pass voucher entries, financial
accounts will automatically be created by computer software.
4. Graphic Presentation of Accounting Results

Computer can be used for graphic presentation of accounting results. You can see
the sale trend graphs, charts and diagrams. Not only sale trend but you can see
anything in accounting area through graphic way. It will so easy and
understandable instead of reading only manual financial results.
5. Updated Fastly
If there is any mistake, we can easily correct. All the accounts will automatically
corrected. In manual accounting, it is not possible. There are lots of options which
can help more fastly providing the updated accounting reports. For example,
computer reminder system can send updated debtor balance to the customer.
6. Best Inventory Control

To record every small item in computer is so easy without keeping big inventory
registers. By comparing computer records of inventory and actual inventory,
anytime, we can check the difference and find the reason behind this difference.
In simple words, single computer has saved the cost of keeping hundred accounts clerks.
Without any errors, computer can records millions of transactions.
9.1.1 Advantages of Computerized Accounting System

i. It can generate financial reports automatically at the end of financial year.
ii. It eliminates paper work.
iii. It makes accounting system easier, faster and proficient.
iv. It provides Up-to-date information.
v. It provides motivation and quick feedback.
vi. It gives accurate results.
vii. It eliminate time and cost.
Computerized accounting and auditing systems have some disadvantages also. There
require expertise, cost and extra software for its effectiveness.
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9.1.2 Procedures for Computerized Auditing
 Preparation for Computer Processing
After an organization to be audited by using computers is selected, the content of
its operations as well as documents on computerized systems are to be examined.
The following are kinds of data to be obtained for examination:

a. types of computers in use as well as how they have been introduced,
b. types and contents of programs,
c. types, contents and formats of data files,
d. types, contents and formats of output,
e. procedure manuals describing operations (operation manuals and others),
f. organizational chart and staffing table of the computer department (manager,
SE, programmer, operator, key punch operator and others), and
g. Information on data in general (period of storing data, number of cases,
recording modes and others).
 Preparation of a Checklist
Based on the examination described in (i), lists of items to be inspected (checklist)
are prepared. Lists may be prepared by picking out adequate items from existing
general inspection manuals or by studying operation manuals of the organization
under audit and deciding on items to be checked. Check lists are usually prepared by
combination of these two methods. These check lists are classified into some groups
and placed in the order of priority in order to facilitate preparation of audit programs.
 Data Processing
There are some preparatory works to be done prior to actual processing by
computer. External works include acquisition of data files to be processed, rental of
computers and other supporting staff. Internal works include study on processing
schedule, assignment of personnel, designing of input and output data formats,
system designing as well as preparation of block diagrams and others, coding, card
punching and debugging. These works may be completed one after another, or be
carried out simultaneously. In order to well manage the progress of these works, a
time schedule should be prepared beforehand to make sure that each work is
completed as has been planned. Reports on the result of computerized audit
processing will be analyzed and studied. Then an additional step such as
preparation of letters of inquiry may be taken to bring the audit finding into the
annual audit report, if necessary.
9.1.3 Audit Methods

Test-data method
Detailed examination of selected programs and reprocessing of selected data with these
programs Use of general-purpose programs.
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9.1.4. Advantages of Auditing Techniques
 Examination of data is more rapid
 Examination of data is more accurate
 The only practical method of examining large amounts of data
 Provides new opportunities to the auditor
 Test large amount of data within flash of time.
 It is cost effective.
 Comparison become easy and accessible.
9.2 Ubiquitous Supervision

Nowadays when importance was only given on improvement of teaching efficiency and
professional growth of teacher as the main purpose of supervision. But now the concept
of modern supervision has increased its jurisdiction being comprehensive in nature. Now
ubiquitous supervision has getting importance in the field of education.
Ubiquitous means existing or being everywhere, especially at the same time. This term is
used now in supervision to make it more reliable and valid.
Now supervision, encompasses the activities and programs for ensuring pupils
educational development and teacher’s professional growth and improvement of the
entire teaching learning process. In this light it can be clearly visualized that in the
modern supervision the supervisor’s role encompasses the programs and activities
beyond the traditional classroom visitation and in this way supervision is comprehensive
in nature.
Real-time multimedia supervisory system is wide spread as an important care-support

system that can be used for supervising children and elderly people from remote site. In
this supervision groups are working to apply real-time multimedia watching system to
ubiquitous computing environment. They also use video streaming delivered from the
selected camera closest to the target people, by using physical position information of the
target.
To achieve the goals of supervision, autonomous system construction is a promising

mechanism. It is considering contexts of diverse system elements such as device status,
network congestion, software availability, etc., as well as user’s location, in both sides.
To do this, the following three awareness’s are newly introduced:

Device Context Awareness: Supervisor effectively handles and coordinates multiple
contexts of ubiquitous devices for provisioning of appropriate watching systems. The
contexts involve not only user location, but also status of display/camera device,
available resources of PCs and hand-held devices, available network access and
bandwidth, etc.
User Context Awareness: It is closely associates with user’s requirement for watching
tasks in the best possible way. For example, where a watcher requires the video streaming
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so that he can vividly view the facial color of the watched person, high quality and
zoomed picture should also be appeared in the nearest display.
Social Context Awareness: It is deeply considers social relationship between watched
person and watchers, and keeps adequate privacy according to the situation. For instance,
in case of normal situation, watched person’s privacy should be protected, however in
case of emergency, the privacy level would moderately be lowered.
Advantages of Ubiquitous Supervision

Ubiquitous Supervision is Creative and Scientific in Nature:
Supervision is not an easy and simple task on part of supervisors. Rather it is a creative
one. Because the purpose of modern supervision is to find out the best in teachers to
manifest their innate or hidden talents, to stimulate the initiative, to encourage their
originality and self-expression as it seeks the creative participation of all the teachers for
bringing improvement in the educational system. For this he should have new ideas,
resourcefulness and original thinking.
Ubiquitous Supervision is Positive and Constructive in Nature and Approach:

The nature of traditional inspection is negative and fault finding with the teacher whereas
the nature of modern supervision is positive and not fault finding with the teacher. It
means the modern supervisors are much more positive with the teachers in contrary to the
traditional inspection system. They give good remarks, encouraging statements,
appreciable comments on good work done by the teachers. And when they find faults
with the teachers they show the ways and means to improve it again and again. For this
they give demonstration of the lesson by adopting a particular method, how to use a
teaching aid and how to complete the lesson in stipulated time. The supervisors have to
encourage constructive and critical thinking among teachers and discourage flattering and
biased things.
Training and Direction:

This type of supervision is appreciated in the modern educational system because of its
positive and lasting impact on the teaching performance of teachers. To this supervision
as students or pupils are the central points in the teaching learning process, the teaching
programme should be in accordance to the needs of every child. For this the teachers
should be given in-service training on the latest developed methods of teaching for
different subjects. After that the supervision work should be done. This type of
supervision develops a great deal of interest, self-confidence and creativity among
teachers to teach their subjects.
9.3 Creating Web Tools for Monitoring and Evaluation

Monitoring: This type of evaluation is performed while a project is being implemented,
with the aim of improving the project design and functioning while in action. This
information then used to make some important changes in the project. Bamberger defines it
as: “an internal project activity designed to provide constant feedback on the progress of a
project, the problems it is facing, and the efficiency with which it is being implemented”
(Bamberger 1)
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Evaluation: An evaluation studies the outcome of a project (changes in income, housing
quality, benefits distribution, cost-effectiveness, etc.) with the aim of informing the
design of future projects. Bamberger describes evaluation as “mainly used to help in the
selection and design of future projects. Evaluation studies can assess the extent to which
the project produced the intended impacts (increases in income, better housing quality,
etc.) and the distribution of the benefits between different groups, and can evaluate the
cost-effectiveness of the project as compared with other options” (Bamberger 1).
Monitoring and evaluation need not be expensive or complicated, nor do they require
specialists or grand calculations. The complexity and extent of the studies can be adapted
to fit the program needs.
9.3.1 Effective Ways of Web Based Monitoring and Evaluation System

In web based monitoring and evaluation system the job of the project manager in this
process is to point out those areas in need of monitoring or evaluation.
Evaluation and monitoring systems can be an effective way to:

 Provide constant feedback on the extent to which the projects are achieving their
goals.
 Identify potential problems at an early stage and propose possible solutions.
 Monitor the accessibility of the project to all sectors of the target population.
 Monitor the efficiency with which the different components of the project are
being implemented and suggest improvements.
 Evaluate the extent to which the project is able to achieve its general
objectives.
 Provide guidelines for the planning of future projects (Bamberger 4).
Improve project design. Use of project design tools such as the log frame (logical
framework) results in systematic selection of indicators for monitoring project
performance. The process of selecting indicators for monitoring is a test of the
soundness of project objectives and can lead to improvements in project design.
9.3.2 Components of Monitoring and Evaluation

Good monitoring and evaluation design during project preparation is a much broader
exercise than just the development of indicators. Good design has five components:
1. Clear statements of measurable objectives for the project and its components, for
which indicators can be defined.
2. A structured set of indicators, covering outputs of goods and services generated
by the project and their impact on beneficiaries.
3. Provisions for collecting data and managing project records so that the data
required for indicators are compatible with existing statistics, and are available at
reasonable cost.
4. Institutional arrangements for gathering, analyzing, and reporting of data, and for
investing in capacity building.
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9.3.3 Functions of the Web Based Accounting System
Data Collection and Entry
Through web based monitoring and evaluation system data collection and enter initially
by field level research assistants.
Accessibility
Accessibility of the system by the project and non - project partners (Public) through a
login system with differential user rights.
Analysis: query building or automatic generation statistics at a click of the parameter.
Feedback and learning: Generated statistics and reports are reported back to the
livestock/breeder groups to ensure reflection & decision making on project progress.
9.4 Online Reporting and Dissemination of Information

Information and Communication Technology is perceived to be a force to be reckoned
with in the 21st century because it has caused and continues to cause major changes in
the way we live. ICT has ignited and provoked radical and drastic changes that has
affected and revolutionized information dissemination and reporting methods.
Information and Communication Technology not only facilitated and enhanced the
creation, processing, sharing and dissemination of information but also has changed the
way of reporting. With the help of ICT information spread has become faster and
cheaper.
Preparing reports and providing information are the major tasks of educational
administrators and managers. They have to provide a variety of information and prepare
reports of different activities. Educational administrators and managers can disseminate
information and develop reports with the help of ICT. It has potential for reducing
manual efforts and faster communication system. With the help of technology,
information can be easily processed and framed in the forms of reports within flash of
time. Reporting through ICT eliminates error and help in timely decisions. The term
“dissemination” has become a familiar part of our vocabulary and it means “to
disseminate” or spreading fast. It is what you are trying to achieve by doing it.
There are three different ways of dissemination;

1. Dissemination for Awareness
It can be assumed that, at the very least, you wish people to be aware of the work of
your project. This may be useful for those target audiences that do not require a
detailed knowledge of your work but it is helpful for them to be aware of your
activities and outcomes. Creating such an awareness of your project’s work will
help the “word of mouth” type dissemination and help you build an identity and
profile within your community.
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2. Dissemination for Understanding
There is a number of groups/audiences that you need to target directly with your
dissemination. This is because you believe that they can benefit from you. It is
important because these groups/audiences have a deeper understanding of your
project’s work.
3. Dissemination for Action

“Action” refers to a change of practice resulting from the adoption of products,
materials or approaches offered from you. These groups/audiences are those people
that are in a position to “influence” and “bring about change” within their
organizations. These groups/audiences need to be equipped with the right skills,
knowledge and understanding in order to achieve real change.
9.4.1 Tools for Dissemination of Information

There are different types of media used to disseminate the information.
 Mailing lists  E-mail  Websites
 Newsletters  Reports  Media
 Briefings  Workshops
 Conferences  One-to-one
• Mailing Lists
Having identified your target audiences, drawing together a mailing list of key
people to receive materials and information. This may be a nominated contact in
institutions, departments or individuals that have already expressed of your interest.
Some important issues required this are:

i. how many copies of brochures, publicity leaflets, materials etc. will you send
to the contacts on your mailing list?
ii. how can you encourage your contacts to disseminate copies of materials
more widely within their own institution/organization?
iii. are there already established units/departments/organizations that would be
willing to distribute information on your behalf?
• Email/Mail Base Lists

The vast majority of people may become members of at least one mail base
discussion list and these can be a very effective way of communicating with your
target audiences. Depending on the nature of your group, you may be able to
engage people in lively, active discussions around topics that you have introduced
relating to the work of your project. Using the mail base list as a way of consulting
your community is also another effective method of dissemination.
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• Newsletters
A short newsletter, term or phase can keep audience informed of progress and
continue to stimulate interest. Although it is not necessary to spend a huge amount
of money on producing such a newsletter, it is important that it is presented well
and looks as professional as possible. It depends upon important issues and focus
your newsletters around these issues.
• Briefings
This is especially important when trying to reach stakeholders. Different methods
can be adopted for briefings:
(1) A digest of all the final reports, including each theme;
(2) Nine briefing documents, related to the issues
• Websites
A website allows easy access to information about the project and is easily
updated. To use the disseminated information from the site, it is necessary to
ensure that subordinates visit the site regularly from thereon. Website can be
publicized via newsletter, briefings, brochures and mail base lists. Make sure your
site merits return visits by keeping it updated and by flagging up interesting items
on the home page so that the user can see immediately that there is something new
for them to look at.
• Reports
Reports can be a useful way to publicize and disseminate information. These can be
produced either in hard copy or made available on your website.
• Conferences
Conferences can be a very useful forum to consult with your target audiences in a
face-to-face capacity and to address issues relevant to the work of your project.
Most of the information and reports can present in a conference held related to it.
Such an event can reap huge benefits but they can be costly and time-consuming to
organize. So, it is important to budget accordingly and plan for the amount of staff
time that will be needed to ensure the conference is well organized and successful.
• Workshops
Workshops usually differ from conferences in that they are targeted at smaller
groups of participants and involve a much higher and more active level of
engagement. For example, a workshop might be organized as a "hands-on" session
allowing participants to try out particular materials and approaches.
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Before the event
 Chose the most suitable conference for your project material
 Decide on your planned outcomes
 Decide on the best type of presentation
 Decide on a title - short, sharp
 Once you are accepted - prepare slide/rehearse
 Prepare handouts and copy
 Check travel/accommodation arrangements
• One-to-One Communication
Although making one-to-one contact with people can be a heavy drain on resources
for any project, earlier projects have found it very useful to target key people who
you believe will enhance the chances of success of your project.
• Print and Electronic Media

Another way of reporting and dissemination of information is media. Good news
coverage, whether at a national or local level, can increase the profile of project
greatly and reach a very wide body of people.
9.4.2 Causes for dissemination

These reasons are usually to increase the value of one or more of the following attributes
of the enterprise shareholders.
a) Judgment
Information is often disseminated in the hope that individuals and entities in an
organization will improve their knowledge base and subsequently make better
judgments in future situations.
b) Awareness
Information is often disseminated in order to educate, explain or promote a
concept, process or principle.
c) Response
Sometimes information is disseminated solely in the hope it will cause some
feedback that might require further information to be generated or be used to
validate something.
d) Collaboration
Information is often disseminated in order for a group of individuals to share
knowledge and routes of communication.
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Extra Reading Material
The Evolution of Technology for the Accounting Profession
Article By: Agnes Ann Pepe April 2011
http://www.cpapracticeadvisor.com/article/10263076/the-evolution-of-technology-for-
the-accounting-profession
Introduction
Every accountant knows that accounting is the language of business. That language has
gone through many changes throughout the ages. But through all the changes accounting
technology has always played a part in making the accountant’s job just a little easier. As
our knowledge of technology increased so has the accountant’s ability to analyze
statistical values. Technology advancements have enhanced the accountant’s ability to
interpret data efficiently and effectively. He/she now has the ability to interpret the
language of business with such ease that the accountant has become a corporation’s most
trusted business advisor.
Accounting Changes through the Ages

We can start way back in the beginning with the invention of the abacus, used to keep track
of calculations in business. Although we didn’t call it technology, we can go back centuries
with several attempts to build adding machines to help an accountant with mathematical
solutions. After the first working adding machine, came the invention of the calculator for
information accuracy. As technology advanced so did the speed and proficiency of the
accountant’s job. But even with adding machines and calculators the accountant still had to
keep track of the businesses’ functions with paper entry. The process of identifying,
measuring, and communicating financial information was documented in the form of paper
records, columns of numbers and hand written statements (“How Technology,” n.d.). An
accountant had to be a very methodical, detail oriented person.
Towards the end of the twentieth century the accounting profession began to take on a
whole new look. Computers and accounting software has changed the industry completely.
With programs such as Microsoft Excel an accountant now had an electronic spreadsheet.
The need for adding machines, calculators, ledgers and pencils was eliminated. The job
became less tedious with less of a margin for error. The core training for accountants which
included the basic accounting, auditing and tax preparation was a thing of the past. With
use of the computer an accountant can now perform statistical accounting or forecasting
analysis with greater efficiency. Accounting technology has eliminated the number
cruncher sitting behind a desk working on people’s taxes and has allowed the accountant to
find new challenges with much more to offer then decades ago when they relied on an
abacus for a calculating tool (Kruglinski, 2009; “How Technology,” n.d.).
E-Business, the Intranet and the Extranet

Today’s accounting professionals who understand the importance of the Internet will
use the Internet for e-business. They use the Internet to execute major business
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processes in the enterprise. Electronic business (e-business) allows the accounting firm
to coordinate activities for internal management and combines the clients’ relationships
with the use of digital networks. Enterprise applications can be used on a small internal
network called the Intranet. The Intranet can distribute information to employees such
as corporate policies, and programs. It centers on a portal which is a single point of
access. Information can come from several different systems using a Web interface.
They can feature such things as e-mail, internal documents such as the Code of Ethics,
and a search tool. It is a good means of communication within an organization.
Accounting professionals can also communicate outside the organization with Web
technology using the creation of an Extranet. This allows the clients to have limited
access, linking to a portion of the accounting firm’s Intranet to import and export files
back and forth. Linking electronically increases efficiency and cuts down on travel
costs ultimately reducing operational costs (Laudon, Laudon, 2006, p.59, 62,276-277).
Diversified Opportunities
Information became available to an accountant with the click of a mouse. This changed
the nature of an accountant’s work. More doors were opening with the use of information
technology. This diversified opportunities in the field of accounting. New specialized
areas had developed. Business owners started looking to professional accountants for
technology advice. Accountants became more knowledgeable about which financial
systems worked best. Accountants were becoming the IT staff and trusted advisors. An
accountant’s role was to help these businesses become more productive. Integrating the
client’s technologies properly with the accountant’s systems made the practice more
efficient when it came time for write-ups and reconciliation processes (“Searching for
Technology,” 2009).
Input, Processing and Output

Not only does the client need to have proficient financial processes but the accountants
themselves need software programs that keep track of clients accounting information
with improved efficiency. Accountants work with systems programmers to develop a
digital process that will organize their client’s history and all their documents. When the
clients’ data is input into the computer program the processing cycle gives the computer
instructions on how to process the clients’ data. This enables it to change the data into
useful information. Output, transfers the processed information to the accountant
(Laudon, et al, 2006, p.16). He/she can analyze the data and interpret the clients’
financial statements so as to increase the client’s success. All the clients’ records can be
stored and organized on an accountant’s computer system. Rather than bringing a
suitcase full of file folders to a client’s place of business for review, the documents can
be carried on an encrypted laptop or organized on an encrypted portable storage device.
The accountant has the client’s sensitive information protected but yet at his/her
fingertips, ready to perform statistical, accounting or forecasting analysis. The program is
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stored on the computer hard drive and the data is used to prepare the clients’ taxes. The
need for a file storage room has been eliminated (Torgerson, 2007).
Cloud Computing
To go a step further, cloud computing is becoming popular today. It is called cloud
computing because the name represents the cloud symbol used in flow charts, representing
the Internet. It is a service that is being provided over the internet to permanently store data
and use business applications over a remote server. Software-as-a-service (SaaS) is a web
based service. The data is permanently stored in huge data centers shared by many other
users. The accountant would not have to purchase anything. He/she would pay a monthly
subscription so he/she would only pay for what is needed (“What is Cloud,” n.d.). It would
free up space on the accounting firm’s hard drive while the firm rents space from giant
computer centers (Laudon, et al, 2006, p.180). However, the accountant should be aware of
the security issues involved when making a decision to use this technology. Cloud service
providers are obliged to provide a safe environment to store the organizations sensitive
information as accountants are obliged to understand the risks.
Advancements of Information Technology

Accountants were pushed towards acquiring new skills due to the advancements that
information technology has made on the accounting industry. Accountants now have to
have a high level of computer and technical skills. These skills have become part of the
knowledge, and abilities of the accounting professionals. In its report the American
Institute of Certified Public Accounts (AICPA) cities that, “The knowledge, skills and
abilities necessary for the entry-level accountant now include the application and
integration of information technology into the accounting process, as well as financial
and managerial accounting principles” (Dillon, Kruck, 2004). From this research, not
only does an accountant need to have a broad range of accounting knowledge and a
strong ability to apply accounting principles, government regulations and interpret tax
laws; they must also have strong skills in information technology, to be able to merge
accounting with information systems. These accountants will be in greater demand by the
profession (Dillon, et al, 2004).
Enterprise Resource Planning (ERP) Systems

The twenty first century accountants have strategic software applications in place to
prepare for the future; such as Enterprise resource planning (ERP) systems. This is a
software program that integrates different departments in the organization onto the same
system. This makes data available diversely and supports activities between the different
departments. The information is made available through a common central database and
shared through functional areas such as; finance and accounting, sales and marketing,
human resources, and manufacturing and production (Laudon, et al, 2006, p.339-340).
According to Thomas Wailgum, CIOs have told him that, “Their core ERP modules were
used chiefly for accounting and financial applications (96%).” And when asked which
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areas of their business ERP worked best, respondents overwhelmingly cited, “The
financial side of the house (70%)” (2008). ERP improves the business performance
because management can get a full picture of how the business is performing at any given
moment which can help with major business decision making (Laudon, et al, 2006,
p.339).
Supply Chain Management (SCM) Systems

Another strategic software application is the Supply chain management (SCM) system.
This helps businesses manage relationships with their suppliers. According to the authors
of the textbook, Management Information Systems, Kenneth and Jane Laudon the
definition of Supply chain management is, “Information systems that automate the flow
of information between a firm and its suppliers in order to optimize the planning,
sourcing, manufacturing and delivery of products and services” (2006, p.G 12.) This is an
interorganization system because the flow of information crosses over organizational
boundaries (Laudon, et al, 2006, p.56-57). Dr. Roger D. Blackwell, professor of
marketing at Ohio State University and author of the best-selling book, "From Mind to
Market," says it very briefly, "Supply chain management is all about having the right
product in the right place, at the right price, at the right time and in the right condition"
(PC Magazine, n.d.). Supply chain management has become an important area in many
organizations.
There are quite a few demands of a SCM such as; planning and managing procurement,
sourcing, and product logistics. These systems require financial expertise to run them.
The financial and control aspects of the SCM organization needs to be monitored and
supported by a staff. The CPA needs to monitor the entire supple chain, beyond the
corporation itself (Kruglinski, 2009). John A. Kruglinski wrote in the Pennsylvania CPA
Journal, “Supply chain finance positions typically require a strong background in
inventory management and cost accounting, along with other skills, such as contract and
capital expenditure evaluation” (2009). In order to meet the demands of the Supply chain
management system a CPA, with a standard of excellence in financial knowledge and
competencies; superior managerial abilities, is needed to oversee the operations and
facilitate the processes.
IT Governance
Many doors have opened for a professional CPA who is proficient in these systems.
Because information technology takes on a major part of running a successful
organization the IT department needs to be managed. This manager needs to oversee that
the information technologies support the organizations’ strategies and objectives. The
organizations’ IT systems must be ahead of the competition, they must be financially
responsible to the organization, they must be secure with a backup plan for failure and
they must be in compliance with effective controls.
141
Not only must the IT systems support the organizational objectives but the organization
must be in compliance with government regulations within the IT Infrastructure. The IT
Governance concept is promoted by professional organizations such as, the IT
Governance Institute (ITGI) which was established in 1998 and first published the IT
Governance framework in that year. In 2004, the ITGI published IT Control Objectives
for Sarbanes-Oxley which helped to mainstream awareness of IT Governance and
establish controls. This guidance was obtained from Control Objectives for Information
and Related Technology (CoBIT). This was also published by the ITGI. Other IT
Governance frameworks are the IT Infrastructure Library and ISO 17799 (Information
Technology -Security Techniques-Code of Practice for Information Security
Management) (Schroeder, 2006).
IT managers must be in direct alliance with executive managers from all departments of
the organization. Together they must orchestrate successful business planning, and
compliance-related management decisions in reference to IT and the business model.
He/she must be a successful, influential professional with strong IT leadership skills and
superior managerial abilities (Schroeder, 2006). A CPA who is a member of the
American Institute of Certified Public Accountants (AICPA) can become a Certified
Information Technology Professional (CITP). The credential takes into account his/her
combined expertise and makes him/her an IT professional, the most trusted business
advisor (CPA CITP, 2009).
Forensic Accounting
A run in of corporate fraud in the early 2000’s with such companies as Enron, World Com
and Tyco deeply influenced public awareness. New regulations were developed. Corporate
fraud was being seriously investigated. These scandals actually opened new opportunities
for accountants in such areas as forensic accounting. A CPA’s expert knowledge of
accounting and finance; combined with investigational techniques and law made it a perfect
union for examining criminal financial transactions. Forensic accountants help with
interpreting whether activities are illegal in such areas as; financial statement fraud, money
laundering, embezzlement, bankruptcies, contract disputes, insurance claims, and securities
fraud. They work with lawyers, law enforcement personnel and can also be an expert
witness during a trial (Accountants and Auditors, n.d; Kruglinski, 2009).
The added use of information technology has increased the existence of computer crimes
such as; identity theft, e-mail phishing, computer hacking, software piracy, purposefully
spreading computer viruses, stealing computer files and data, e-commerce sales scams
and the list goes on and on. The job market is open to CPA’s who meet the AICPA’s
qualifications to become Certified in Financial Forensics (CFF) for a career in fraud
prevention. Also the Association of Certified Fraud Examiners offers Certified Fraud
142
Examiner (CFE) credentials. Forensic accounting services are very much needed and in
high demand (Kruglinski, 2009).
The Sarbanes-Oxley Act of 2002: Internal Controls, Internal and External Auditors
Since the Stock Market Crash of 1929 there has not been a piece of legislation written
that changed the culture and the operations of publicly held companies until October of
2002 when Congress passed the Sarbanes-Oxley Act also known as “SOX.” The law was
passed in an effort to stop corporate accounting fraud and consider the shareholders best
interest first (McNamara, 2006).
Since the enactment, publicly held companies were required to uphold strict internal
controls. The CEO and the CFO were now personally responsible for reporting financial
information. Instantly there was a demand to ensure accuracy in business systems. They
were required to have internal controls for operating practices, policies and procedures
written and communicated. In order to accomplish this task, management accountants
and internal auditors would be needed. This created new challenges for CPAs
(McNamara, 2006; Accountant and Auditors, n.d.).
An importance was placed on audits of financial controls. CPA’s began assisting the
executive officers to ensure the financial reports where ready to be audited. The Act
prohibits accountants from managing and consulting clients whose books they were
auditing. As a result, the company had to hire two separate accounting firms. The internal
auditor was hired to make certain the company was in compliance with corporate policies
and government regulations. These internal auditors could actually design internal
controls and evaluate the effectiveness and efficiency of the company’s computer
systems. By documenting and testing internal controls on real-time data they could
ensure the company’s reliability of financial reporting (Accountant and Auditors, n.d.;
Kruglinski, 2009).
The external auditor was hired to conduct an audit which is an examination of the
company’s accounting information and financial statements. The auditor is to compile a
report which is a formal statement of the auditor’s opinion as to whether or not the
financial statements present fairly in conformity with generally accepted accounting
principles (GAAP). This report is something that shareholders and the board of directors,
investors, authorities and institutions rely on to be certain that the statements are prepared
and reported properly. Under Sarbanes-Oxley a report on the company’s internal controls
is also required or combined with the audit report (Accountant and Auditors, n.d; Gibson,
2007, p.52-53).
According to Section 404 of the Sarbanes-Oxley Act, “It emphasizes the importance of
internal control and makes management responsible for internal controls” (Gibson, 2007,
p.52). The external auditor refers to, The Committee of Sponsoring Organizations of the
143
Treadway Commission (COSO) as the, “Standard for evaluating the effectiveness of the
internal control systems” (Gibson, 2007, p.51). This piece of legislation was passed as a
result of the accounting sandals to try and restore ethical business practices and public
confidence in large corporations (McNamara, 2006).
Conclusion
The accounting industry is now speaking a brand new language of business. It is the
language of future generations of accounting professionals. The evolution of accounting
technology has been tremendous with strong growth potential for the future. The
advancements have taken the industry to many new levels of opportunities that I have
discussed throughout this article. In comparing and contrasting the changes that have
occurred with the use of technology in accounting throughout the ages, enterprise
productivity has created career stability and many diverse opportunities in this successful
industry of professional accountants.
Writer: Agnes Ann Pepe is a Graduate Student of the Graduate Management

Program at St. Joseph's College in Patchogue, NY.
Works Cited:
Periodicals
Dillon, T. W., & Kruck, S. E. (2004, Spring). Management accounting quarterly Business
services industry. The emergence of accounting information systems programs. Retrieved
from http://findarticles.com/p/articles/mi_m000L/is_3_5/ai_n6272118/
Kruglinski, J. A. (2009, Winter). CPAs: many doors to opportunity. Pennsylvania CPA

journal, 79(4), 38, 4. Retrieved from http://access.sjcny.edu:2090/pqdweb?
index=0&sid=2&srchmode=2
McNamara, W., CPA. (2006, September). The importance of corporate governance for the
private company. Builder/architect magazine. Retrieved from
http://www.cowangunteski.com/documents/ImportanceofCorporateGovernanceforPrivateC
ompanies.pdf
Torgerson, S. (2007, May). Partnering with customers for success. Accounting technology,
8,1. Retrieved from http://access.sjcny.edu:2090/pqdweb? index=29&sid=2&srchmode=
2009 Product & service guide searching for technology for your firm or your client.
(2009, August). CPA & NSA technology advisor industry newsletter. Retrieved
from http://www.cpata.com/PSG/2009/2009Guide.pdf
Non Periodicals
Gibson, C. H. (2007). In R. Dewey (Ed.), Financial reporting & analysis (pp. 51-53).
Mason, OH: South-Western Cengage Learning.
144
Laudon, K. C., & Laudon, J. P. (2006). In B. Horan (Ed.), Management information
systems (pp. 16, 56-57, 59, 62, 180, 276-277, 339-340, G12). Upper Saddle River, NJ:
Pearson Prentice Hall.
Websites, e-sources
Accountants and auditors. (n.d.). United States department of labor (bureau of labor
statistics) [Occupational Outlook Handbook, 2008-09 Edition]. Retrieved September 30,
2009, from http://www.bls.gov/oco/ocos001.htm
Definition of: supply chain management. (2009). PC Magazine.com [Encyclopedia].

Retrieved November 22, 2009, from http://www.pcmag.com/encyclopedia_term/
0,2542,t=supply+chain+management&i=52261,00.asp
How technology has impacted accounting. (n.d.). Retrieved September 27, 2009,
from http://www.topaccountingdegrees.com/how-technology-has-changed-accounting
Overview of the certified information technology professional credential. (2009). AICPA
information technology center. Retrieved September 29, 2009, from http://infotech.aicpa.org/
Memberships/Overview+of+The+Certified+Information+Technology+Professional+Credent
ial.htm
Schroeder, D., CPA, CITP, CISA. (2006). IT Governance. In AICPA information

technology center. Retrieved November 22, 2009, from http://infotech.aicpa.org/
Resources/IT+Governance/IT+Governance.htm

Q. 1 How technology is helpful in auditing and accounting system in schools?
Q. 2 Link the literature with present use of technology in institutions and prepare a
report on it.
145

School Administration and Supervision: Course Code 8616

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B.Ed (1.5 years) / B.

Code: 8616 Units: 1–9

Department of Educational Planning, Policy

(All Rights Reserved with the Publisher © AIOU 2017)

Printing: ........................................ 2017

Price .............................................. Rs.

Typesetter: .................................... M. Hameed Zahid

Printing Coordinator: .................... Printing Press Operations Committee

Publisher: ...................................... Allama Iqbal Open University, Islamabad

This is a book about school administration and supervision. School administration is

There is an assumption that many educational practitioners make regarding effective

It has been experience that graduate students in educational administration often

In my view, which is supported by a prodigious amount of empirical research, if an

Dr. Nasir Mahmood

Chairman: Dr. Azhar Mumtaz Saadi

Course Writers: Dr. Azhar Mumtaz Saadi

Course Reviewers: Dr. Azhar Mumtaz Saadi

Editor: Mr. Fazal Karim

Typesetter: Mr. Muhammad Hameed

Introduction of the Course .......................................................................................... xi

Objectives of the Course ............................................................................................. xii

Course Outline ............................................................................................................ ix

Unit–1: Introduction to Educational Administration ............................................... 1

Unit–2: Educational Administrative Structures ....................................................... 13

Unit–3: School Administration and its functions..................................................... 29

Unit–4: Evaluative Role of Administration ............................................................. 39

Unit–5: Approaches of Supervision ......................................................................... 55

Unit–6: Functions of Supervision ............................................................................ 69

Unit–7: Synergic Supervision .................................................................................. 97

Unit–8: Supervising School Improvement............................................................... 107

Unit–9: Use of Technology in Administration and Supervision.............................. 123

As graduate student enrolled in this program one will be expected to:

2. Enlarge his/her understanding of schooling and develop an appreciation of the

3. Share in-depth analyses and discussions of theory for application to real-world

4. Manage a school successfully as a trained administrator through solving different

5. Complete a comprehensive exam during his/her final semester demonstrating

Compiled by: Dr. Syeda Samia Tahira

1.1 Concept and Definitions of Administration ...................................................... 4

1.2 Levels of Administration................................................................................... 5

1.3 Educational Administration and its Scope ........................................................ 7

1.4 Administrative Roles and Responsibilities ....................................................... 10

1.5 Self-Assessment Questions ............................................................................... 11

1.6 Recommended Readings ................................................................................... 11

1. To differentiate between administration and educational administration.

2. To identify the key objectives, functions and role of Educational Administration.

3. To understand the level and task area of educational administration.

4. To make precise decision using the knowledge of administration and management.

5. To evaluate the usefulness and soundness of educational administration for the

Educational administration is basically a part of administration and refers to a range of

Educational administration illustrates the administrative theory and practice of education

Basically, administration is a process of systematically arranging and coordinating the

Dictionary of Education by Good defines educational administration as “All those

According to Samuel Mathai, “Educational Administration presumably means the

The International Encyclopedia of Higher Education (1988) edited by Asa S. Knowles

“A social process concerned with creating, maintaining, stimulating, controlling and

The Encyclopedia of Education (1971) by IEEC. Deighton States, “Educational

“Administration is justified only to the extent that it contributes to the capacity of

1.2 Levels of Administration

3. Student Personnel Functions: The educational administrator also has the