Draft Supply Code

Delhi Electricity Supply Code and Performance Standards Regulations 2012
DRAFT DELHI ELECTRICITY SUPPLY CODE

AND PERFORMANCE STANDARDS
REGULATIONS, 2012
(TO BE PUBLISHED IN DELHI GAZETTE EXTRAORDINARY PART IV)

GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI
Delhi Electricity Regulatory Commission
Viniyamak Bhavan, C-Block, Shivalik, Malviya Nagar, New Delhi-110017
Notification
Delhi,
No. F.17(85)/Engg./DERC/2011-12/ In exercise of the powers conferred by

section 50 of the Electricity Act 2003, read with sections 57, 86 and 181 of the
said Act, the Delhi Electricity Regulatory Commission hereby makes the
following Regulations, namely: Delhi Electricity Supply Code and Performance
Standards Regulations.
Chapter I
General
1. Short title, commencement and interpretation
(i) These Regulations may be called “Delhi Electricity Supply Code and
Performance Standards Regulations, 2012”.
(ii) These Regulations shall be applicable to all the Distribution and Retail
Supply Licensees including Deemed Licensees and all consumers in the
National Capital Territory of Delhi.
(iii) These Regulations shall also be applicable to incidents of unauthorized
supply, unauthorized use, diversion and other means of unauthorized
use/ abstraction of electricity.
(iv) These Regulations shall come into force on the date of publication in the
official Gazette.
(v) These Regulations shall be interpreted and implemented in accordance
with, and not at variance from, the provisions of the Act read with the
Indian Electricity Rules, 1956 and any regulations in this regard made by
the Authority.
(vi) All the prescribed forms and formats annexed to the Regulations (except
for Annexure-XIII) are for guidance, the Licensee may make suitable
amendments in the forms/formats after seeking prior approval of the
To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

2 Delhi Electricity Regulatory Commission
Commission and such amended forms/ formats would be posted on the

website of the respective Licensees for use by consumers.
2. Definitions
(1) In these Regulations, unless the context otherwise requires:
a. “Act” means the Electricity Act, 2003.
b. “Agreement” means an agreement, with its grammatical variations and
cognate expressions, entered into by a Licensee and its consumer
including any commercial arrangement for supply of electricity as also
open access and trading.
c. „„Apparatus‟‟ means electrical apparatus and includes all machines,
fittings, accessories and appliances connected to the Electrical Distribution
System.
d. “Applicant” means owner or occupier of any land/premises, who makes
an application to a Licensee for supply of electricity or for laying distribution
network.
e. „„Area of Supply‟‟ means the geographic area within which Licensee is for
the time being authorized by his license to supply electrical energy.
f. “Assessing Officer” means an officer designated as Assessing Officer by
Government of National Capital Territory of Delhi under provisions of Section
126 of the Act.
g “Authorised Officer” means an officer designated as Authorised Officer by
the Government of National Capital Territory of Delhi under provisions of
Section 135 of the Act.
h. “Authority” means the Central Electricity Authority.
i. “Average Power Factor” means the ratio of kWh (kilo watt hour) to the
kVAh (kilo Volt Ampere Hour) registered during a specific period.
j. “Billing cycle” means the period for which the bill is raised.
k. “Billing demand” means highest of the following:-
(i) the contract demand, or
(ii) the maximum demand indicated by the meter during the billing
cycle, or

(iii)the sanctioned load wherever contract demand has not been

provided in the supply agreement.
l. “Breakdown” means an occurrence relating to the equipments of the
distribution system of the Licensee including electrical line up to the
consumer meter that prevents its normal functioning.
m. “Commission” means the Delhi Electricity Regulatory Commission.
n. “Connected load” means aggregate of the manufacture‟s rating of all
energy consuming devices in the consumer‟s premises, which can be
simultaneously used. This shall not include the load of spare plug, sockets,
load exclusively installed for fire fighting purposes. Only heating or cooling
apparatus shall be taken into account as per prevailing season (1st April to
30th September for cooling use and 1st October to 31st March for heating
use).
The connected load shall be worked out with tolerance of 5% in cases
involving change of tariff. The definition of connected load in general is for
the purpose of working out assessment of consumption.
o. “Contract demand” means:
The demand in kVA (kilo Volt Ampere) as provided in the supply agreement,
for which the Licensee makes specific commitment to supply from time to
time subject to the governing terms and conditions. In any case, it shall not
be less than 60% of the sanctioned load.
p. “Day(s)” means any period specified by day(s) to be treated as working
days, unless specified otherwise.
q. “Demand charges” means the amount chargeable for the billing cycle or
billing period based upon the billing demand in kVA.
r. “Developer” means any person who undertakes the development of an
area (including electrification on their own or through a Licensee) for any
use within the licensed area including public land development agencies
(like Delhi Development Authority, Municipal Corporation of Delhi, New Delhi
Municipal Council, Delhi State Industrial Development Corporation etc.),
private colonizers, builders, group housing societies, co-operatives,
associations etc.

s. “Distribution System” means the system of wires and associated facilities

used for distribution/supply of electricity between the delivery points on the
transmission lines or the generating station connection and the point of
connection to the installation of the consumers.
t. “Electrical Inspector” means a person appointed as such by the
Appropriate Government under sub-section (1) of Section 162 of the
Electricity Act, 2003 and also includes the Chief Electrical Inspector.
u. “Electricity Rules” means the Indian Electricity Rules, 1956 to the extent
saved by the Act or the rules made under the Electricity Act thereafter.
v. “Energy charges” means the charges for energy actually consumed by
the consumer in kWh/kVAh (kilo Watt Hour/kilo Volt Ampere Hour) as the
case may be, in any billing cycle. Demand/Fixed charges, wherever
applicable, shall be in addition to the energy charges.
w. “Extra High Tension (EHT)” means the voltage of 33000 Volts and above
under normal conditions subject to the percentage variation permissible
under the Indian Electricity Rules 1956.
x. “Electrified Area” means all areas other than those specified as
unelectrified areas.
y. “Fixed Charges” means the amount chargeable for the billing
cycle/billing period based upon sanctioned load.
z. “Force Majeure” means the occurrence of any event/circumstances
which are beyond the control of a Licensee which could not be reasonably
foreseen by the licensee and which has the effect of preventing/delaying
due performance of any obligation by the Licensee.
za. ”Forum” means the Consumer Grievance Redressal Forum established
under section 42(5) of the Act.
zb. “Government of National Capital Territory of Delhi” means the Lt.
Governor of National Capital Territory of Delhi as referred to in Article 239AA
of the Constitution
zc. “High Tension” means the voltage between 650 volts and 33000 Volts
under normal conditions subject to the permissible percentage variation of
+6% and –9% or as specified in the Rules/Regulations framed under the Act.

zd. “Licensed Electrical Contractor (LEC)” means a contractor licensed

under rule 45 of the Indian Electricity Rules 1956 or any subsequent re-
enactment thereof.
ze. “Licensee” means any person who has been granted a license under
section 14 of the Act and includes a deemed licensees.
zf. “Load Factor” is the ratio of the total number of units consumed during
a given period to the total number of units which would have been
consumed had the connected load been maintained throughout the
same period and shall usually be expressed as the following percentage:
Actual units consumed in a given period

Load Factor (%age)= __________________________________________ x 100
Connected load in kW x No. of Hours in the period
zg. “Low Tension (LT)” means the voltage of 230 volts between phase and
neutral or 400 volts between any two phases under normal conditions
subject to the permissible percentage variation of +6% or as specified in
the Rules/Regulations framed under the Act.
zh. “Maximum demand” means the highest load measured in kVA or kW at
the point of supply of a consumer during conservative period of 30 minutes
or as specified by the Commission, during the month.
zi. “Meter” means a device suitable for recording consumption of electrical
energy including for recording consumption in both Kwh/Kvah supplied or
any other parameter/ events, such as, MDI, time -of -day metering, remote
reading and shall include, wherever applicable, other associated
equipment such as, CT, PT.
Explanation: It shall also include any seal or sealing arrangement
and other measures/ attributes provided by the Licensee for securing
reliability and for preventing theft/unauthorised use of electricity.
zj. “ Ombudsman” means electricity Ombudsman as appointed under sub-
section (6) of section 42 of the Act.
zk. “Premises” for the purpose of these Regulations means land or building
or part or combination thereof in respect of which a separate meter or

metering arrangements have been made by Licensee for supply of

electricity.
zl. “Professional(s)” means individuals engaged in those activities involving
services based on professional skills namely Doctor, Lawyer, Architect,
Chartered Accountant, Company secretary, Cost and Works Accountant,
Engineer, Town Planner, Media professionals and documentary Film Maker.
zm. “Rural area” means the area covered by gram Panchayats, including
major and minor panchayats or the village and areas not notified as
urbanised by Government of National Capital Territory of Delhi.
zn. “Sanctioned load” means the load in kW/HP (kilo Watt/Horse Power)
which the Licensee has agreed to supply from time to time subject to the
governing terms and conditions.
zo. “Service Line” means an electric supply line through which energy is, or
is intended to be supplied by the Licensee from a distributing main to a
single or group of Consumers from the same point of the distributing main.
zp. “Tariff Order” mean the Order issued from time to time by the
Commission on Annual Revenue Requirement and Tariff for Licensee and
consumer.
zq. “Theft of electricity” shall mean theft of electricity as defined in Section
135 of the Act.
zr. “Urban areas” means all areas other than rural areas;
zs. “Unauthorised use of Electricity” shall have the meaning in terms of
Section 126 of the Act.
zt. “Unelectrified area” shall mean areas requiring/undergoing development
(including smaller pockets within larger developed areas, which themselves
require/are undergoing development,such that the area does not have any
existing distribution network/ appropriate transformation capacity to cater
to the demand/ potential load of such area. Such areas shall continue to
be treated as unelectrified till such time a distribution network has been
established and electrified to cover the proposed plotting/ development
layout thereof.

(2) Unless the context otherwise requires, words or expressions

occurring in these Regulations and not defined herein but defined in the
Act / Electricity Rules/Tariff Order shall bear the same meaning as in the
Act/ Electricity Rules/Tariff Order or in absence thereof, the meaning as
commonly understood in the Electricity Supply Industry.

Chapter II
System of Supply and Classification of Supply
3. System of Supply
i The declared frequency of the alternating current (AC) shall be 50 cycles
per second.
The declared voltage of the AC supply is as follows:
a. Low Tension
Single Phase: 230 volts between phases and neutral.
Three Phase: 400 volts between phases.
b. High Tension (HT) - Three Phase: 11 kV between phases.
c. Extra High Tension (EHT) - Three Phase: 33kV or 66 kV between phases.
ii The Licensee shall design, install, maintain and operate a distribution
system in conjunction with the transmission system.
iii The voltage at the point of supply shall, subject to availability of regulated
voltage from transmission Licensee, remain within the limits of the Indian
Electricity Rules, 1956 which at present are as under:
a. In the case of low tension,  6%; or
b. In the case of high tension, + 6% to - 9%; or
c. In the case of extra high tension, + 10% to -12.5%.
General Instructions about voltage level at which Sanctioned load is to be released:
Sanctioned Load (SL) Voltage level at which connection is to

be given
SL* ≤ 100 kVA 415 V
100 kVA <SL ≤ 4 MVA 11 kV
SL>4 MVA 33 kV or above, as per technical
feasibility
*Supply at 11 kV or above may also be given at the option of the consumer in case the load is
exceeding 50 kVA.
Where due to space constraints consumer is unable to install a transformer, supply at LT (415 V)
may be given for loads more than 100 kVA but limited to 200 kVA (100 kVA <SL < 200 kVA) and
tariff, as per the Tariff Order shall be applicable.

4. Classification of Supply
The Voltage of Supply and number of phases shall be determined by the
Licensee depending on the Contract Demand / Sanctioned Load of the
Consumer.
(i) Domestic Connection
a. Connections under this category are provided for consumers as specified
below:
(i) Residential consumers
(ii) Hostels of recognized/aided institutions of Municipal
Corporation of Delhi or Govt. of the NCT of Delhi.
(iii) Staircase lighting in residential flats separately metered .
(iv) Compound lighting, lifts and water pumps etc., for drinking
water supply and fire fighting equipment in residential
complexes.
(v) Dispensary/Hospitals/Public Libraries/School/Working Women‟s
Hostel/Orphanage/Charitable homes run by the Municipal
Corporation of Delhi or the Government of the NCT of Delhi.
(vi) Small Health Centers approved by the Department of Health,
Government of NCT of Delhi for providing Charitable Services
only.
(vii) Recognized Centers for welfare of blind, deaf and dumb,
spastic children, physically handicapped persons as approved
by the Government of NCT of Delhi.
(viii) Places of worship.
(ix) Cheshire homes/orphanage providing charitable services only &
registered as such with Government of NCT of Delhi or the Central
Government.
(x) Electric crematoriums.
(xi) Bread and Breakfast Establishments (Residential Premises)

registered u/s 3 of the National Capital Territory of Delhi

(Incredible India) Bread and Breakfast Establishments

(Registration & Regulations) Act, 2007.
(xii) Available, for load upto 21kw, to farms houses for bonafide
domestic self use and bounded farm houses having minimum
50% of the total land for agriculture/ vegetable cultivation.
(xiii) Cattle / Dairy Farms/ Dhobhi Ghat with total consumption of

not more than 200 units (kWh) in one month & connected load
upto 2kW.
(xiv) The consumers running small commercial establishments from

their households in JJ Clusters, provided that the total
consumption of electricity does not exceed 200 units (kWh) in
one month.
Where separate meters, under different K. Nos., for domestic

lighting/fan and domestic power, are in existence at the same
premises, the billing shall be done under domestic category for
total consumption of all such connections/meters taken
together.
b. All connections up to a load of 10 kW shall be serviced through a Single
Phase 230 V, 50 Hz supply and connections above 10 kW shall be provided
with a three phase 400 V, 50 Hz. supply. Past cases where 3 phase
connections have been given for loads less than 10 kW, no. changes are
contemplated by these Regulations.
c. Professionals as defined in Regulation 2 (i)zl of the above Regulations may
utilize the domestic connection at their residence, for carrying out their
professional work in the nature of consultancy without attracting non-
domestic tariff for the electricity consumed, provided the area used for
professional activity does not exceed the area permitted to be used for
such activity in residential area under the Master Plan for Delhi, 2021 (MPD

2021), which as per MPD 2021 is permissible on any one floor only but
restricted to less than 50% of the permissible or sanctioned FAR, whichever is
less on that plot/dwelling unit
5. Non – Domestic Low Tension (NDLT-I)

i Connections under this category are provided for consumers having load
upto 100 kW for lighting, fan and heating/cooling power appliances in all
non-domestic establishments as defined below:
a. Hostels (other than those recognized/aided institutions of Municipal
Corporation of Delhi or Govt. of the NCT of Delhi)
b. Schools/colleges (Other than those run by Municipal Corporation of
Delhi or the Government of NCT Delhi)
c. Auditoriums
d. Hospitals, nursing homes/diagnostic centers other than those run by
Municipal Corporation of Delhi or the Govt. of NCT of Delhi.
e. Railways (other than traction)
f. Hotels and restaurants
g. Cinemas
h. Banks
i. Petrol pumps
j. All other establishments, i.e., shops, chemists, tailors, washing, dyeing
etc. which do not come under the Factories Act.
k. Cattle farms, fisheries, piggeries, poultry farms, floriculture, horticulture,
plant nursery
l. Farm houses being used for commercial activity
m. DMRC for its commercial activities other than traction.
n. Ice-cream parlours and
o. Any other category of commercial consumers not specified/covered
in any other category in this Section

ii All connections up to a load of 10 kW shall be serviced through a Single

Phase 230 V, 50 Hz supply and connections above 10 kW and upto 100 kW
shall be provided with a three phase 400 V, 50 Hz. supply. Wherever three
phase supply is required for loads below 10 KW, necessary justification shall
be provided alongwith such request for consideration of Licensee for
extending such supply.
Explanation: Past cases where 3 phase connections have been given for
loads less than 10 kW, no changes are contemplated by these Regulations.
6. Mixed Load High Tension (MLHT)
i MLHT connections are provided to consumers having load (other than

industrial load) above 100 kW for lighting, fan, heating/cooling and power
appliances in Domestic/Non-Domestic establishments including pumping
loads of Delhi Jal Board / Delhi Development Authority/ Municipal
Corporation of Delhi and supply to Delhi Metro Rail Corporation (DMRC)
Ltd. for their on going construction projects and for commercial purposes
other than traction.
ii All connections shall be serviced through 11 kV, 50 Hz. three phase supply.
Supply at extra high voltage (33 kV and more) or 400 volts may also be
given
7. Small Industrial Power (SIP)
i Such connections are provided to Industrial consumers with load up to 100

kW including for lighting, heating and cooling load.
ii All connections shall be serviced through a Single Phase 230 V, 50 Hz supply
or three phase 400 V, 50 Hz. supply.

8. Large Industrial Power

i Such connections are provided to large industrial consumers having load
above 100 kW including for lighting, heating and cooling load.
ii All connections shall be serviced through 11 kV, 50 Hz. Three Phase Supply.
Supply at extra high voltage (33 kV and above) or LT may also be given
9. Agriculture Connection:
i Connections under Agriculture Category are provided for tube wells for
irrigation, threshing and kutti-cutting in conjuction with pumping load for
irrigation purposes and for lighting load for bonafide use in Kothra.
ii All connections shall be serviced through a Single Phase 230 V, 50 Hz supply
or Three Phase , 400 V, 50 Hz supply.
10. Mushroom cultivation
i Connections upto 100 kW under this category are provided for mushroom
growing/cultivation.
ii All connections shall be serviced through a Three Phase 400 V, 50 Hz supply.
11. Street lighting
i Connections under this category are provided to all street lighting

consumers including Municipal Corporation of Delhi, Delhi Development
Authority, Public Works Department/Central Public Works Department/Delhi
State Industrial Development Corporation/Military Engineering Service/Co-
operative Group Housing Societies and the Slums Department of the
Government of NCT of Delhi etc.
ii All connections shall be serviced through 400V, 50 Hz, Three Phase Supply
or 230 V, 50 Hz. Single Phase Supply depending upon load.

12. Signal and Blinkers

i Such connections are provided for traffic signals and blinkers of Traffic
Police
ii All connections shall be serviced through 230 V, 50 Hz. Single Phase
Supply.
13. Railway Traction

i Connections under this category are provided for railway traction other
than Delhi Metro Rail Corporation for connected load above 100 kW.
ii All connections shall be serviced through 220kV, 66kV or 33kV, 50Hz, Three
Phase Supply.
14. Delhi Metro Rail Corporation Ltd.

i Connections under this category are provided for Delhi Metro Rail
Corporation for its traction and operational requirements.
ii All connections shall be serviced through 220 kV, 66 kV or 33 kV, 50 Hz.
Three Phase Supply.

Chapter III
New and Existing Connections
New Connections
15. General
i The Licensee shall prominently display at all offices where application for
new connection is accepted , the detailed procedure for new connection
and the complete list of documents required to be furnished along with the
application. No other document, which has not been listed, shall be asked
to be submitted by the applicant. Rate/amount of security and cost of
service line to be deposited by the applicant in accordance with the
stipulation in the Regulations shall also be displayed.
ii Where applicant has purchased existing property and connection is lying
disconnected, it shall be the duty of the applicant to verify that the
previous owner has paid all dues to the Licensee and has obtained “no-
dues certificate” from the Licensee. In case “no-due certificate” is not
obtained by the previous owner, the applicant before purchase of
property may approach the Business Manager of the Licensee for a “no-
dues certificate”. The Business Manager shall acknowledge receipt of such
request and shall either intimate in writing outstanding dues, if any, on the
premises or issue “no-dues certificate” within one month from the date of
application. In case the Licensee does not intimate outstanding dues or
issues “no-dues certificate” within specified time, new connection on the
premises shall not be denied on ground of outstanding dues of previous
consumer.
iii Where a property/premises has been sub-divided, the outstanding dues for
the consumption of energy on such Premises, if any, shall be divided on
pro-rata basis based on area of sub-division.
iv A new connection to such sub-divided premises shall be given only after
the share of outstanding dues attributed to such sub-divided premises is
duly paid by the applicant. A Licensee shall not refuse connection to an
applicant only on the ground that dues on the other portion(s) of such

premises have not been paid, nor shall the Licensee demand record of last
paid bills of other portion(s) from such applicants.
v In case of complete demolition and reconstruction of the premises or the
building, the existing installation shall be surrendered and agreement
terminated. Meter and service line will be removed, and only fresh
connection shall be arranged for the reconstructed premises or building,
treating it as a new premises after clearing the old dues on the premises by
the consumer(s).
16. Electricity Connection in Electrified Colonies/Areas

The Licensee shall process any application for new connection submitted
along with other necessary documents within the time frame as given
below:
i The Applicant shall make requisition for new connection in the form
prescribed in ANNEXE-I to these Regulations or as approved by the
Commission from time to time. If the Applicant wishes to provide the meter
himself, he shall explicitly inform the same in writing to the Licensee at the
time of making the application.
ii The Licensee shall issue dated receipt to the applicant and any
deficiencies in the application shall be intimated in writing within 3 days of
receipt of application. The application shall be considered to be accepted
only on removal of such deficiencies. In case consumer has not been
intimated within stipulated 3 days about any deficiencies in his application,
the application shall be deemed to have been accepted by the Licensee.
iii The Licensee shall inspect the Premises in the presence of the applicant or
his representative within 5 days from the date of acceptance of the
application. If upon inspection, the Licensee finds that;
(a) the information as furnished in the application is false or
(b) the installation is defective or
(c) the energisation would be in violation of any provision of the
Act/Electricity Rules/Tariff Order.

The Licensee shall not sanction the load and shall intimate the applicant
the reasons thereof in writing.
iv In all other cases, except as provided in the Act or these Regulations, the
Licensee shall sanction the load and raise a demand note in accordance
with the provisions of these Regulations under proper receipt to the
applicant, giving breakup of the estimate of applicable charges including
security deposit for providing such connection. The Licensee shall issue the
demand note within 7 days of acceptance of application. A Licensee may
at the request of the Applicant collect payment at the time of making the
application which shall be received on account and subject to completion
of all commercial formalities.
v Once a demand note is raised, the Licensee shall be under obligation to
energise the connection subject to the provisions of clause (vii) below.
vi The amount of security deposit shall be as per the Regulation 29 or as
approved by the Commission from time to time. The Licensee shall pay
interest to the consumer at the rate of 9% per annum, or any other rate
prescribed by the Commission payable annually on such deposit w.e.f.
date of such deposit in cases of new connection energized after the date
of this notification or in other cases, from the date of notification of these
regulations. The interest accrued during the year shall be adjusted in the bill
for the first billing cycle of the ensuing financial year.
vii The applicant shall make the payment within 7 days of receipt of demand
note. The Licensee‟s obligation to energize the connection shall arise only
after receipt of the full payment but the total time period shall be as
stipulated in Section 43 of the Act. In case applicant finds difficulty in
making the payment within 7 days, he shall request the Licensee, in writing,
for an extension of time. The time thus extended shall not be counted in
working out the total time taken for energisation of connection by Licensee
and no compensation for delay in connection under section 43 of the Act,
shall be payable for the said period.
viii The Licensee shall energise the connection within 12 days from the date of
receipt of the payment, through a correct meter as notified by the

Authority under section 55 of the Act, if such connection is to be provided

from the existing network.
ix If the Licensee fails to provide connection to an applicant within a period
specified in sub-section (i) to (viii) above, he shall be liable to pay the
applicant, compensation as per Schedule III of these Regulations after
necessary hearing by the appropriate authority.
Such compensation shall be adjusted in the first bill and, if required, in
subsequent bills of the applicant.
x The Licensee shall, however, not be held responsible for delay in providing
the connection, if the same is on account of reasons such as right of way,
acquisition of land, delay in permission for road cutting, over which
Licensee has no control provided that the reasons for the delay are
communicated to the applicant within the period specified for
energisation.
xi The Licensee shall issue the first bill within two billing cycles of energising the
connection. In case, the consumer does not receive the first bill within two
billing cycles from the date of energizing of the connection, he shall
complain, in writing, to the Business Manager of the concerned District
Office of the Licensee and the Licensee shall issue the bill within next
fourteen days. In, any case, if a bill is not raised within four billing cycles
from the date of energizing the connection, the Licensee shall pay
compensation as specified in Schedule III of the Regulations.
17. Connection where system augmentation is required:

i Wherever the existing transformation capacity is loaded up to 80% of its
capacity, the Licensee shall take appropriate action for augmentation of
capacity. However, new connection shall not be denied in such cases.
ii For connection requiring augmentation of distribution system, the Licensee
shall inform the applicant the approximate time frame by which applied
load can be energized which shall not exceed the time schedule given in
Table 1 below:

Table 1
1. Extension of LT line upto 5 poles Fifteen

days
2. Electrified Areas where extension of lines or augmentation of
Distribution Transformer is required Sixty
days
3. Electrified Areas where new Distribution Transformer is
required Ninety
days
4. Electrified Areas where existing 11 KV network needs to be

strengthened One
hundred
and
twenty
days
5. Electrified Areas where existing (66/33 kV grid sub-station Two

needs to be augmented hundred
and forty
days
6. Electrified Areas where new 66/33kV grid sub-station needs to be Three
established hundred &
sixty five
days
The above time schedule shall commence upon completion of all formalities
including the Licensee receiving payment of all dues including the amount
mentioned in the demand note to undertake such augmentations.
Compensation for delay in releasing the connection beyond the stipulated
date shall be as specified in Schedule III and shall be payable after
necessary hearing by the appropriate authority.

18. Connection in Un-electrified areas:

i The Licensee shall within three months of notification of these Regulations
intimate to the Commission the details of un-electrified colonies / areas
under its area of supply. The Licensee thereafter shall review its area of
supply and file with the Commission, the revised list of un-electrified
colonies/area once in two years.
ii Within three months of notification of these Regulations, the Licensee shall
submit the detailed plan for electrification of these areas duly taking into
account the number of pending applications for service connections,
potential for load growth etc. While submitting the plans for electrification,
the Licensee shall ensure that all relevant laws of the land are complied
with.
iii The Licensee shall electrify such areas as per schedule given in Table 2
below and release new connection to the applicants.
Table 2
1. Un-Electrified Areas Six months
Where extension from nearby existing After receipt of deposit of
network is possible consumers‟ share of necessary
development charges as
specified in these Regulations
to cover the electrification
requirement for supplying
electricity to 50% of the
prospective consumer base.
2. Un-Electrified Areas/ Green Field Projects Twelve months after receipt
Where new network is to be laid or grid of deposit of consumers‟ share
station needs to be established of necessary development
charges as approved by the
Commission under
Miscellaneous Charges to
cover the electrification

requirement for supplying

electricity to 50% of the
prospective consumer base
and availability of Right of
Way and land for grid from
the revenue authorities, land
owning agencies. Licensee
shall apply for land not later
than 30 days of having known
of the requirement to such
land / revenue agencies with
copy to the Commission
Where an area is being developed by a Developer, the charges shall be

levied and recovered in terms of Regulation 30.
Compensation for delay in releasing the connection beyond the stipulated
date shall be as specified in Schedule III .
19. Temporary Supply

Temporary supply shall be given for short-term requirements such as
marriages, religious functions, construction activities, exhibitions, cultural
functions, etc. The Licensee shall deal with the application for temporary
supply as follows:
i The applicant shall make request for temporary supply in the format
prescribed in ANNEXE-II to these Regulations or as approved by the
Commission from time to time.
ii The Licensee shall issue dated receipt of the request to the applicant. Any
deficiencies in the application shall be got corrected immediately at the
time of receipt of application. The application shall be considered to be
accepted on removal of such deficiencies.
iii The Licensee shall examine the technical feasibility of the connection
requested for and if found feasible shall sanction the load and raise a

demand note in accordance with the provisions of the Regulations within

two days of acceptance of application. Service line of the size as specified by
the Licensee or higher size, can be provided by the applicant at his own cost.
If the temporary connection is for less than 7 days and temporary connection
sought is less than for 20 KW the consumer shall have the option of paying to the
licensee the rental of the service line which shall be Rs.250 for loads 0-10 KW,
and Rs.500 for loads 11-20 KW. In this case, the Licensee shall lay the service
line.
If the connection is not found technically feasible, it shall intimate to the

applicant in writing within three days of acceptance of application giving
reason for the same. No connection upto 20 kW shall be rejected on
technical grounds.
iv The applicant shall make the payment in accordance with the demand
note within two days of receipt of demand note failing which the sanction
shall stand lapsed. If the applicant himself is not a registered consumer with the
licensee, he should furnish one surety from any of the registered consumer within the
licensee's area giving full name, address, K. No., and copy of the latest paid electricity bill.
Alternatively, the consumer shall have an option to give security amount of Rs.100/KW
/day to the licesnsee which shall be adjusted against the consumption in the temporary
connection. Also Licensee may, at the request of applicant, accept

payment at the time of making application which shall be received on
account and subject to completion of all commercial formalities.
v After payment of applicable charges, the Licensee shall energise the
connection in accordance with the date indicated in the application.
vi If there are dues on the premises, temporary connection can be refused till
the dues are paid by the consumer.
vii Temporary connection shall be granted for a period of upto three months
at a time, which can be further extend depending upon the requirement.
viii The grant of temporary connection does not create a right in favour of the
applicant for claiming a permanent connection, which should be
governed by Regulation 15 and 16 for providing new connection.

Existing connections
20. Transfer of Connection
The Licensee shall deal with the application relating to transfer as prescribed
below:
(1) Change of consumer‟s name due to change in ownership/occupancy of
property
(i) The applicant shall apply for change of consumer‟s name in the format
prescribed at ANNEXE-III to these Regulations or as approved by
Commission from time to time, along with copy of latest bill duly paid. The
application shall be accepted on showing proof of lawful
ownership/occupancy of property; NOC (No Objection certificate) from the
registered consumer/ authorized person/ previous occupant of the premises
shall be required for cases involving transfer of security deposit in the name
of applicant. The Licensee shall issue dated receipt of the request of the
applicant. Any deficiencies in the application shall be intimated in writing
within seven days of receipt of application. The application shall be
accepted only on removal of such difficulties.
(ii) The change of consumer‟s name shall be effected within two billing cycles
after acceptance of application. However, if the change of consumer‟s
name is not effected within the said two billing cycles, compensation as
specified in Schedule III shall be paid by the Licensee.
(iii) In case NOC (No Objection certificate) from the registered consumer/
authorized person/previous occupant is not submitted, application for
change of name shall be entertained only if security deposit as stipulated in
this Regulation is paid afresh. However, the original security deposit shall be
refunded to the claimant as and when a claim is preferred by the
concerned.
(2) Transfer of consumer‟s name to legal heir:

(i) The applicant shall apply for change of consumer‟s name in the format
prescribed at ANNEXE-IV to these Regulations or as approved by the
Commission from time to time, with a copy of latest bill duly paid. The
application shall be accepted on showing mutation letter issued by the land
agencies or any other proof of legal heir ship. The change of consumer‟s
name shall be effected within two billing cycles after acceptance of
application. The Licensee shall issue dated receipt of the request of the
applicant. Any deficiencies in the application shall be intimated in writing
within seven days of receipt of application. The application shall be
(ii) However, if the change of consumer‟s name is not effected within the said
two billing cycles, a compensation as specified in Schedule III shall be paid
by the Licensee.
(iii) Any charge for electricity or any sum other than charge for electricity as due
and payable to licensee which remains unpaid by a deceased consumer or
the erstwhile owner/occupier of any land/premises as the case may be, shall
be a charge on the premise transmitted to the legal representative/
successors-in-law or transferred to the new owner of the premise as the case
may be, and same shall be recoverable by the license as due from such
legal representative or successor-in-law or new owner/occupier of the
premises as the case may be.
21. Load Reduction

(i) The Application for load reduction shall be accepted only after one year
from original energisation for connections up to 100 KW and two years from
original energisation for connections above 100 KW. The applicant shall
apply for load reduction to the licensee in the format prescribed at ANNEXE-
IV to the Regulations or as approved by the Commission from time to time.
The Security Deposit (Advance Consumption Deposit) already deposited by the consumer
with the licensee shall be refunded to the consumer on pro-rata basis.
(ii) The Licensee, after verification, shall sanction the reduced load within ten
days from the date of acceptance of such application.
(iii) Such load reduction shall be effective from next billing cycle.
(iv)The difference in security deposit arising out of load reduction at the original
deposited rates shall be adjusted in the bills within sixty days.
(v)
(vi) If the load reduction is not sanctioned within the said period, compensation
as specified in Schedule III shall be paid by the Licensee.
22. Change of category

(i) The applicant shall apply for change of category on the format prescribed at
ANNEXE-VI to the Regulations or as approved by the Commission from time to
time. The Licensee shall issue dated receipt of the request of the applicant.
Any deficiencies in the application shall be intimated in writing within seven
days of receipt of application. The application shall be considered to be
(ii) In case change to such category is not permitted under any law in force, the
Licensee shall inform the consumer within ten days from the date of
application.
(iii) The Licensee shall inspect the premises to verify and shall change the
category within ten days from the date of receipt of application.
(iv) Change of category shall be effective from the billing cycle succeeding the
billing cycle of change or lapse of 30 days, whichever is earlier. If the
category is not changed within the said period, compensation as specified in
Schedule III shall be paid by the Licensee.
23. Load Enhancement: For consumers seeking load enhancement, security

deposit shall be payable for the enhancement in the sanctioned load sought.
Service Line Charges shall be payable only if change of service line is required
for the new Sanctioned Load.

24. Conversion from 1 phase to 3 phase LT and vise-versa

25. Conversion from LT to HT and vice-versa
For Regulations 23 to 25, the procedure laid down in Regulation 16, 22 and 34
shall be followed wherever applicable. Security deposit shall be taken at the
prevailing rates for the increase in load.

Chapter IV
Agreement and Miscellaneous Charges
26. Agreement
i An agreement, as prescribed at format at ANNEXE-I or as approved by the
Commission from time to time, shall be executed by the applicant in
duplicate on stamp paper (in case of bulk consumers) of a prescribed
value, for getting a new connection and for change in the agreed
parameters like contract demand. In case of any special circumstances,
special clauses may be added to the agreement, if agreed to between
the Licensee and the consumer, provided such clauses do not contravene
the provisions of the Electricity Act 2003 and other rules and Regulations in
force. These special clauses shall form a part of the agreement. A copy of
the agreement shall be given to the consumer after execution.
27. Termination of Agreement

i If power supply to a consumer remains disconnected for a period of one
hundred and eighty (180) days for non-payment of charges or dues or non-
compliance of any direction issued under these Regulations, the Licensee
shall issue a show cause notice to the consumer for termination of the
agreement. The consumer may send a reply to the notice within seven
days. In case no effective steps are taken by the consumer for removing
the cause of disconnection and for restoration of power supply, the
agreement of the Licensee with the consumer for power supply shall be
terminated on expiry of the period of seven days, from the date of service
of the notice. During the period of temporary disconnection the consumer
shall be liable to pay the demand charges or fixed charges, as the case
may be.
ii Domestic and single-phase Non-domestic category of consumers may

terminate the agreement after giving a fifteen days notice after expiry of

the lock in period of one year. The consumers other than domestic and
single-phase non-domestic category can terminate the agreement after
the expiry of the lock in period of two years by giving one month‟s notice.
Provided that, if the agreement is to be terminated before the expiry of the
initial lock in period of the agreement, for categories other than domestic
and single phase non-domestic consumers, then the consumer shall be
liable to pay fixed/ demand charges, as per the applicable tariff, for the
balance of the lock in period.
Further, provided that, the Licensee shall arrange for special meter reading,
at a mutually acceptable date and prepare final bill. Such bill shall be
stamped as final bill. The agreement shall be terminated on payment of
final bill. The receipt of the payment of the final bill shall be treated as “No
dues certificate”.
iii On termination of the agreement, the Licensee shall be entitled to remove

the service line and other equipment of the Licensee from the premises of
the consumer. After permanent disconnection, if the consumer wishes to
revive the connection, then it would be treated as an application for new
connection and would be entertained only after all outstanding dues have
been cleared.
28. Registration-cum-Processing Fees
Registration cum processing fees of Rs. 10,000/- shall be levied while

applying application for EHT and HT new connection. These charges shall
be adjusted by the Licensee while issuing the demand note.

29. Security Deposit

All new consumers shall pay security at the following rates:
Table 3
S. Category Amount (Rs./KW)
No.
1 Domestic 600
2 Non-Domestic 1500
4 Industrial 1500
5 Agriculture 300
6 Street Light 1500
7 Railway, DMRC 1500
8 Mushroom Cultivation 600
9 Temporary Connection:
Upto 3 days 300
Upto 7 days and multiple 500 per 7 days block

thereof, in block of 7 days or part thereof
For regular use/construction 1.5 times relevant
works category
30. Service line cum Development (SLD) Charges
(i) For area developed and sponsored by development agencies like Delhi
Development Authority, Municipal Corporation of Delhi, Public Works
Department or private developers, the electrification shall be carried out by
Licensee after charging 50% of cost towards HT feeders, sub-station including
civil works, LT feeders and 100% cost towards service line and street lights. This
funding arrangement is for areas wherein the 11kV supply can be extended from the
existing network.

In cases where the electrification of areas would necessitate establishment of 66 or

33kV grid sub-station with associated sub-transmission and distribution network involving
EHT system, for such electrification work 100% expenditure on pro-rata basis for EHT
works are to be borne by the concerned development/sponsoring agencies so that
other consumers of Delhi are not burdened with these high development cost. 11 kV
works and LT works shall be chargeable as in para above.
(ii) In case of private development agency, land for sub-station duly approved
by the civic body or built up space for sub-station shall be provided to the
Licensee by the developer. In case development is carried out by a
Government Agency, the land for sub-station shall be provided through the
Government of National Capital Territory of Delhi. The same procedure for
acquisition of land and levy of cost shall be applicable in case the grid sub-
station is required for electrification of the area.
(iii) In case the area/colony is electrified by the Licensee, the SLD charges shall
be payable by all consumers irrespective of whether it is electrified or un-
electrified area. SLD charges, as given in Table-4, shall be leviable.
Table 4
Service Line cum Development Charge
S.No. Sanctioned Load (kW) Amount (Rs)
1 Upto 5 3000
2. More than 5 upto 10 7000
6. More than 100 kW (at 50 % of the cost of HT
11kV) cables/line/switchgear
Note
(a) Consumers seeking sanctioned load above 100 KVA and upto 4 MVA shall
ordinarily be given supply at 11kV and in such cases 50% of the cost of 11 kV
cables/lines/switchgear is payable by the consumer concerned. However,

where due to space constraints consumer is unable to install transformer, supply

at LT (415 V) may be given for loads more than 100 kVA but upto 200 kVA (100
kVA <SL < 200 kVA) and tariff, as per the Tariff Order shall be applicable.
(b) Consumers seeking sanctioned load above 4 MVA shall be given supply at 33/66
kV or higher voltage depending upon technical feasibility and if required, shall
provide land to the licensee. In such cases 100% of the cost of 33 kV or 66 kV
cables/lines/switchgear used exclusively to feed the consumer shall be charged.
Proportional cost of new grid sub-station, if required to be installed, shall also be
charged from the consumer.
(iv) For new connections energized through bus-bar, requiring only a small
service line, in such cases, Service Line charges will not be charged from
the consumer. Such connections shall be given on payment of Rs.1000 only.
Service line cum development charges shall not be payable in such
connections.
It is clarified that in case of change of an occupier of a premises, where new

service line is not required to be laid, does not attract any service line or
development charges to be levied on a consumer. Such connections shall be
re-energized on payment of advance consumption deposit/ security deposit
only.
31. Service Line shall include the following:

i Service line charges includes the cost of GI pipe, bricks, sand etc.
ii All new connection shall be energized using busbars and not through
insulated taped „loop‟ connection of the cable.
iii Road cutting permission and other necessary clearances shall be taken by
the Licensee on behalf of the consumer. The cost of the same shall be
charged to the consumer and shall be shown separately in the demand
note.
iv The service line shall be maintained by the Licensee and it shall have right
to use the same service line for extension of supply to any other consumer
through busbars without affecting the supply of all other consumers.
32. Installation Inspection Fee

i When the installation is inspected for the first time at the time of energising
new connection, the Licensee shall not charge any installation inspection
fee.
ii In case of subsequent inspections on the consumer‟s request, installation

inspection fee at the following rate shall be charged by the Licensee
Table 5
S No. Category Charges (Rs.)
1 Upto 5 kW 60
2 More than 5 upto 100
10 kW
3 More than 10 kW 200
4 HT Installation 500
33. Sub-station space for HT Supply

i A consumer taking supply at high voltage, where a sub-station is required
to be installed by the Licensee, shall provide and maintain at his own
expense a locked weather proof and waterproof enclosure of agreed
design, for the purpose of housing the Licensee‟s metering and other
equipment.
ii The Licensee shall have no right to utilize the substation in the consumer‟s
premises for the supply of electrical energy to other consumers except HT
network.
34. Additional Charges:
(i) Special meter reading charges in case requested by consumer shall be

Rs. 25/- for Low Tension and Rs. 100/- for High Tension.
(ii) Duplicate Bill: Rs 10 per bill
(iii) Dishonoured cheque charges Rs. 200/-. However, if the cheques get
dishonoured on two successive occasions, the consumer shall be required to
pay next two bills through Local Pay Order/Demand Draft/Cash.
(iv) Reconnection charges Rs. 200/- (for single phase connections) Rs. 500/- (for
three phase connections).
(v) Meter shifting charges Rs. 500/- (for single phase connections) Rs. 1000/- (for
three phase connections).
(vi) The consumer shall have the option of getting the meter testing done by a third
party, from the list of approved third party meter testing labs, approved by the
Commission. The Third Party Meter Testing Charges shall be prescribed by the
Commission from time to time.

Chapter V
METERING AND BILLING
Metering
35. General
i No installation shall be serviced without a meter except where specifically
exempted by the Commission. All meters shall conform to requirements as
laid down in the Regulations issued by the Authority under Section 55 of the
Act.
ii The Licensee shall comply with the Regulations referred at sub-clause (i)
above for energizing a new connection or for replacement of meter or for
other purposes such as energy audit and interface meter. The consumer, if
so desired, may procure a meter conforming to the regulations issued by
the Authority under Section 55 of the Act and the Licensee shall test, install
and seal the meter.
Provided that, if any consumer elects to provide his own meter at any stage,
the same shall be procured by Licensee at consumer‟s cost or the consumer
may purchase on his own. Meter purchased by the consumer or on
consumer‟s behalf, shall be tested, installed and sealed by the Licensee. The
said meter will, however, have to be consistent with the CEA Regulations
published under section 55 of the Act and should have all additional
features approved by the Commission. The features approved by the
Commission shall be posted on the website of the Licensees. The consumer
shall claim the meter purchased by him or paid by him as his asset only after
it is permanently removed from the system of the Licensee.
iii The responsibility of keeping the meter under safe custody shall lie with the
consumer. The consumer shall provide suitable and adequate space for
installation of the meter where the licensee or its representatives may have
ready access. The consumer shall promptly notify the licensee about any
fault, accident or problem noticed with the meter.

iv It shall be the responsibility of the Licensee to maintain the meter and keep it
in working order at all times.
v The Licensee shall evolve a format of Meter Particulars Sheet for recording
the particulars of the meters at the time of installation and replacement. A
copy of the sheet duly signed by the authorized signatory of the Licensee
shall be made available to the consumer under proper receipt. Initial
installation and replacement of the meter shall be done by the engineer of
the Licensee in the presence of the consumer or his authorized
representative after giving one week‟s notice. The consumer or his
authorized representative shall sign the meter particulars sheet.
vi Licensee may also have a provision of such metering system where the
display unit is at the consumer premises and where the metering unit is
outside the premises such as pole etc. In such cases, the responsibility of safe
custody of metering unit shall lie with the Licensee.
vii Meter sealing/de-sealing protocol: The treatment of meter seals shall be in
accordance with Section 12 of Regulations of the Authority.
viii. Seals of the meter can be broken only on the following grounds:
 Restoration of supply
 Testing of meter
 Suspected theft
The seals of the meter installed at a consumer‟s premises can be broken at site
without authority letter to this effect from an officer not lower than the rank of
D.G.M. of the licensee along with the following details:
(a) Reasons for breaking the seals
(b) Person authorized to break the seal on behalf of D.G.M.
This authority letter shall be handed over to the concerned consumer before
breaking the seals of the meter.
ix. It shall be the responsibility of the licensee to seal the meter again after
the seal has been broken. No theft case can be booked till the meter is re-
sealed.

x. Any new meter installed and energized at a consumer premises or any

seal broken, as explained at (viii) above shall be sealed within 2 working days of
such installation/breakage of seal.
After sealing the meter, the representative of the licensee shall hand-over
the meter seal particulars sheet to the consumer clearly indicating the seal no.,
licensee representative who sealed the meter, meter reading at the time of
sealing and date and time when the meter was sealed.
36. Wiring
(i) Consumer shall install the wiring at its premises as per the provisions of the
Indian Electricity Rules, 1956 and Standards specified by Bureau of Indian
Standards.
(ii) At the time of testing of installation, if the Licensee‟s representative finds that
there is a defect in the consumer wiring, he shall serve notice in writing to
make such modifications as are necessary to render the installation safe.
(iii) The connection shall be energized only on removal of the defect.
(iv) The licensee shall disseminate information with respect to Earth leakage in
internal wiring for consumer benefit, as also about the need to maintain
distinct phase and neutral wires per metered network within the premises.
37. Reading of meters

i. The meter shall be read once in every billing cycle. It shall be the duty of
Licensee official reading the meter to check condition of LEDs ( light emitting
device) on electronic meters. In case E/L LED indicator, provided on
electronic meters, is found „ON‟ he shall inform the consumer that there is
leakage in the premises and advise him to get his wiring checked and
leakage removed. He shall also inform concerned district manager about
the leakage.
ii. The consumer shall extend all facilities to the Licensee to read the meter.
iii. In case, for any reason, meter is not read during any billing cycle, the
Licensee shall send a provisional bill based on average consumption of last

three billing cycles when readings were taken. Such provisional billing shall
not continue for more than two billing cycles at a stretch. The amount so
paid shall be adjusted against the bill raised on the basis of actual meter
reading during subsequent billing cycles. Alternatively, if the consumer
furnishes the meter reading(s) himself, the billing for that billing cycles(s) shall
be done based on that/those reading(s) subject to adjustment in next billing
cycle.
iv. If the meter is rendered inaccessible on two consecutive meter reading
dates, the Licensee shall serve a fifteen days clear notice to the consumer
under proper receipt, to keep open the premise for taking meter reading on
date and time indicated in the notice. If the consumer does not comply with
the notice, the Licensee shall after expiry of the notice period cut off supply
of the consumer for so long as such refusal or failure continues.
v. If the provisional billing continues for more than two billing cycles,
compensation as specified in Schedule III shall be paid by the Licensee.
vi. When a domestic consumer gives prior information in writing about
inaccessibility of the meter to the Licensee due to continued absence from
residence, the Licensee shall not send any notice/provisional bill to the
consumer provided the consumer pays the fixed charges for such period in
advance. Whenever the meter is made accessible by the consumer for
taking the meter reading, the entire consumption shall be taken as if the
consumption was for the period excluding the intimated period of
inaccessibility. This facility shall be available to the consumer if he has paid
up to date dues.
vii. If the consumer desires to have a special reading taken, the same shall be
arranged by the Licensee and the charge, as prescribed in this Regulation,
shall be included in the next bill of the consumer.
38. Testing of meters

(1) The Licensee shall conduct periodical inspection/testing and calibration of
the meters as specified by the Regulations framed by Authority in this
regard, in the following manner:

a. Periodicity of meter tests

The Licensee shall observe following time schedule for regular meter testing:
Category Interval of testing
Railways, DMRC Six months
Bulk supply meters (HT) One year
LT meters Five years
b. Should the consumer dispute the accuracy of the meter, he may, upon
giving notice/complaint to that effect and after paying the prescribed
testing fee, have the meter tested by the Licensee.
c. The Licensee shall, within fifteen days of receiving the complaint, carry out
testing of the meter as per the procedure prescribed herein, and shall furnish
duly authenticated test results to the consumer. The consumer shall be
informed of proposed date and time of testing at least two days in advance.
d. The meter testing team of the Licensee shall ensure testing of meter in
accordance with IS 15207:2006. The testing of meter shall be done for a
minimum consumption of 1 kWh. Optical Scanner shall be used for counting
the pulses/revolutions. The meter testing report shall be in the format given in
ANNEXE-VII or as approved by the Commission from time to time.
e. When the meter is found to be fast beyond the limits of accuracy specified
by the IS 15707:2006 in this regard, the Licensee/consumer, as the case may
be, shall replace/rectify the defective meter within fifteen days of testing.
The Licensee shall adjust/refund the excess amount collected on account of
the said defect, based on percentage error, for a maximum period of six
months or less depending on period of installation of meter prior to the date
of consumer‟s complaint and up to the date on which defective meter is
replaced/rectified.
f. When the meter is found to be slow beyond the limits of accuracy, specified
in the IS 15207:2006 and the consumer does not dispute the accuracy of the
test, the Licensee/consumer, as the case may be, shall replace/rectify the
defective meter within fifteen days of testing. The consumer shall pay the
difference due to the defect in the meter at normal rates, based on
percentage error, for a maximum period of not more than six months or less

depending on period of installation of meter prior to date of test and up to

the date on which defective meter is replaced/rectified.
g. If the consumer disputes the meter test report or even otherwise wants the
meter to be tested by a third party agency, either at site or a laboratory
(at the choice of the consumer), the Licensee shall within seven days,
arrange for such testing, as may be approved by the Commission from
time to time. For on-site testing, the third party testing the meter must have
NABL accredition for on-site testing of meters. The decision of such
laboratory shall be binding on the consumer and the licensee.
h. When the meter is found to be fast beyond the limits of accuracy

specified in the IS 15707:2006, the Licensee shall replace/rectify the
defective meter within seven days of the testing. The Licensee shall
adjust/refund the excess amount collected on account of the said
defect, based on percentage error, for a maximum period of six months
or less depending on period of installation of the meter.
i. When the meter is found to be slow beyond the limits of accuracy,

specified in the IS 15707:2006 and the consumer does not dispute the
accuracy of the test, the Licensee shall replace/rectify the defective
meter within seven days of the testing. The consumer shall pay the
difference due to the defect in the meter at normal rates, based on
percentage error, for a maximum period of not more than six months or
less depending on period of installation of the meter.
j. However in all the above cases, the cost of the meter testing shall be
borne by the Licensee if the meter test result is found to be beyond the
limits of accuracy specified in IS 15707:2006. If the meter test results are
within the limits of accuracy specified in IS 15707:2006, the consumer shall
bear the cost of the meter testing.

k. The Licensee shall keep record of all such meter tests and submit a report
to the Commission, every six months.
l. The meter testing fee chargeable by the Licensee in the subsequent

bill for on-site testing of meter by the licensee‟s staff, in case the meter
test result is found to be within the accuracy specified in IS 15707:2006,
shall be as under:-
Table 4
Category of (Rs./meter)
meter
Single phase 50
Three phase 100
CT meter 500
HT meter 2000
The meter testing team of the DISCOM shall carry an Accucheck

meter/reference meter with a valid calibration certificate, from NABL,
alongwith a printer. The print-out of the meter test result shall be provided
by the team to the consumer at the site itself.
m. In case the meter test result is found beyond the accuracy specified in the
IS 15707:2006, the Licensee shall change the meter, without charging
meter cost from the consumer.
o. The consumer has an option of getting the third party meter testing done
through Public Grievances Cell of GoNCTD. The test result of such testing
shall be binding on the consumer as well as the licensee. The charges for
such testing shall be as prescribed by the Public Grievances Cell. The
testing shall be by an agency having NABL accredition.
39. Meter not recording

a. If the meter is not recording/stuck as reported by the consumer, the Licensee

shall check the meter within fifteen days of receipt of complaint and if found
not recording/stuck, the meter shall be replaced by the Licensee/consumer,
as the case may be, within fifteen days thereafter.
b. Where the Licensee observes that meter is not recording any consumption
for the last two consecutive billing cycles, he shall notify the consumer.
Thereafter, the Licensee shall check the meter and if the meter is found
stuck/stopped, the meter shall be replaced within five days.
40. Burnt meter

a. In case the meter is found burnt upon inspection by the Licensee on
consumer‟s complaint or otherwise, the Licensee shall restore connection in
six hours upon receiving the complaint by bypassing the burnt meter after
ensuring that necessary corrective action at site is taken to avoid future
damage. New meter shall be provided by the Licensee/consumer, as the
case may be, within five days.
b. The Licensee shall get the burnt meter removed from site/consumer‟s
premises and test the same. If it is established, based on test results, that
meter got burnt due to technical reasons e.g. voltage fluctuation, transients
etc. attributable to system constraints, the Licensee shall bear the cost of
meter.
c. In case upon inspection of the consumer‟s installation and subsequent
examination of the meter, it is established that meter got burnt due to
reasons attributable to the consumer e.g. tampering, defect in consumer‟s
installation, meter getting wet due to falling of water, connection of
unauthorized load by the consumer etc., the consumer shall bear cost of the
new meter as may be specified by the Commission from time to time. In case the
meter is found burnt and there is reason to believe that an official of the
Licensee gave a direct connection, pending replacement of meter, a case
of theft of energy shall not be booked. Consumer‟s complaint for
replacement of burnt meter or the complaint regarding disruption in supply
of energy shall be considered sufficient for this purpose. In case a consumer

hinders replacement of burnt meter or does not intimate the licensee, the
drawl of energy under such circumstances shall be dealt as per Part XIV of
the Act.
d. In case seal of meter, meter terminal or junction box is broken to give
direct supply to the consumer by bypassing the meter, the
representative(s) of the DISCOM shall give the same in writing to the
consumer or his representative, indicating his full name, ID Card /
Employee no. with signature and the regular electricity supply, meter
seals etc, will be restored within next four days.
Billing
41. General
i The Licensee shall give an option to the consumer to register himself for the
electricity bills through SMS and e-mail alerts.
ii The Licensee shall notify Billing and Payment Schedule area wise, district
wise or circle wise as may be decided by the Licensee.
iii The Licensee shall raise the bill for every billing cycle based on actual
meter readings. The bills sent to consumers by the Licensee should reflect
details e.g. present and last meter readings, sanctioned load, fixed
charges, quantity of electricity consumed during the cycle, rate, total
amount to be paid for consumption, Current Security Deposit with the
Licensee, and details of past arrears, if any, last date for payment,
surcharge for delayed payment, Government subsidy, if any, etc.
iv Delivery of each bill to the consumer shall be effected at least fifteen days
before the due date for payment of the bill.
v Provisional billing (based on average consumption) shall not be for more
than two billing cycles. In case meter is rendered inaccessible for two
consecutive billing cycles, action as per Para 37(iv) shall be followed.
vi Licensee shall provide complete details in the bill of all arrears except for
those arising due to non-payment of last bill. Such arrears shall be
recoverable in installments alongwith LPSC as given below:
Table 7

Arrear for period Amount to be recovered in

each installment
Upto twelve months 50% in first installment and
balance in two equal
installments
More than twelve months and upto In four equal installments

twenty four months
42. Bill particulars

The billing format shall be as specified by the Commission from time to time. Further,
date of printing of bill shall be mentioned on the bill.
43. Billing during the period defective/stuck/stopped/burnt meter remained

at site
i The consumer shall be billed for the period the defective/stuck/stopped/
burnt meter remained on site, subject to a maximum of six months, based
on the estimated energy consumption by taking the consumption pattern
of the consumer for the twelve months prior to the period during which
the meter remained defective. The amount already paid by the
consumer for the period meter remained non functional or defective, shall
be adjusted in this bill. The assessment bill shall be raised within two billing
cycles from the date of changing the meter.
ii In cases where the recorded consumption of past twelve months prior to
the date meter became defective is either not available or partially
available, the consumption pattern for the next twelve months after the
installation of new meter would be used for billing purposes.
iii In case, the Maximum Demand Indicator (MDI) of the meter at the
consumer‟s installation is found to be faulty or not recording at all (unless
tampered), the demand charges shall be calculated based on
maximum demand during corresponding months/billing cycle of previous
year, when the meter was functional and recording correctly. In case,

the recorded MDI of corresponding month/billing cycle of past year is also

not available, the average maximum demand recorded for the next six
billing cycles after changing the meter shall be considered.
44. Complaint on consumer bills

i All complaints, received in any of the offices/Consumer Care Centres of
the Licensee/ web-site of the Licensee shall be routed through their call
centre. For all such complaints, including the complaints received directly
in the call centre, a unique complaint no. shall be generated and
intimated to the complainant immediately on receipt of such complaint.
ii If no additional information is required from the consumer, the Licensee

shall resolve the consumer‟s complaint and intimate the result to the
consumer within fifteen days of receipt of the complaint. In case, any
additional information is required, the same shall be obtained, the issue
resolved and result intimated to the consumer within thirty days of receipt
of the complaint. Till the complaint on the bill is resolved, the consumer
shall pay the amount based on average consumption of last three
consecutive undisputed bills. Amount so recovered shall be subject to final
adjustment on resolution of the complaint.
iii In case the complaint is genuine and revision of the bill already issued
becomes necessary, the due date for payment of the bill shall be
reckoned from the date of service of the revised bill.
iv There shall be a gap of clear 18 days between the date of bill generation
and due date for payment of bill. In case, the bill is received late by the
consumer and the time available for payment is less than fifteen days, the
provisions of Regulation 38 (iii) of this Supply Code and Performance
Standards Regulations, 2010 regarding compensation, shall apply. Also, the
consumer may apply within two days of receipt of such bill for extension of
due date and the Licensee shall extend the due date so as to allow fifteen
clear days from the date of communication of grant of such extension.

v In case of non-receipt of bill by the consumer, the Consumer shall

approach the Licensee, who shall furnish duplicate bill immediately with
due date for payment extended as above and no late payment
surcharge shall be leviable if the complaint is correct.
45. Arrears appearing in bills

(i) If the arrears appear in a bill for the first time, for which payment has
already been made within due date, or which are not due to the
Licensee, the Licensee shall pay to the consumer compensation at the
rate of 10% of the arrear amount subject to a ceiling of Rs. 500/-.
(ii) In case the said arrears are raised again for the second time,
compensation at the rate of 15% of the arrear amount subject to a ceiling
of Rs.750/- shall be payable to the consumer by the Licensee.
(iii) If the arrears appear in a bill for which payment was made after due
date, no compensation shall be paid. If such arrear, for which the
payments have been made after the due date, appear in any
subsequent bill(s), the case shall be dealt in accordance with clauses (i)
and (ii) above.
(iv) The compensation mentioned in clauses (i) and (ii) shall be adjusted at
the time of making payment for the bill in which such arrears have
appeared. Notice to such effect shall be prominently displayed at all bill
collection centers of the Licensee.
(v) In case the arrears, as mentioned in clauses (i) and (ii), appear in a bill for
the third time or thereafter, the consumer shall be entitled to make a
petition to the Forum and the Forum shall decide the compensation to be
paid to such consumer on a case-to-case basis. The provisions of this para
shall also apply to the bills, which have been wrongly raised by the
Licensee.

46. Change of ownership/Change of occupancy/vacancy of premises

i It shall be the responsibility of the consumer to get a special reading done
by the Licensee at the time of change of occupancy or on the premises
falling vacant and obtain no-due certificate from the Licensee.
ii The consumer shall request in writing to the Licensee for special reading to
be taken at least seven days in advance of the said vacancy of the
premises by the existing user or change of the occupancy, as the case
may be.
iii The Licensee shall arrange for a special reading to be done and deliver
the final bill, including all arrears till the date of billing, at least three days
before the vacancy of the premises. The final bill thus raised shall mention
that no other dues are pending on the premises and the bill is final. The
final bill shall also include payment for the period between the date of
special reading and date of vacancy of premises on pro-rata basis.
iv Once the final bill is raised, the Licensee shall not have any right to
recover any charge(s), other than those in the final bill, for any period
prior to the date of such bill. The Licensee shall disconnect the supply to
the premises on its vacancy. It shall be the responsibility of the consumer
to make the payment on vacation of the premises and the Licensee shall
issue No-demand certificate on receiving such payment. However, in
cases of change of occupancy, connection shall not be disconnected
and after getting the commercial formalities for change of name, the
same shall be affected.
47. Payment on self assessment by the consumer

i In case of non-receipt of bill the consumer may deposit self assessed bill in
the format prescribed in ANNEXE-VIII to the Regulations or as approved
by the Commission from time to time, for the period for which bill has not
been received provided that it is not less than the average consumption
of the last six months. The payment so made by the consumer shall be
adjusted in the next bill.

ii In case of dispute regarding levy of surcharges, the Licensee shall settle

the dispute within one billing cycle from the date of protest by the
consumer after giving him an opportunity for reply and personal hearing.
48. Advance payment of anticipated bills by consumer

i If a consumer intends to make advance payment of bills, the Licensee, in
the format prescribed at ANNEXE-IX to the Regulations or as approved by
the Commission from time to time, shall accept the same and the amount
so paid shall be adjusted towards energy and other charges in the next
bill. Interest at the rate of 0.5% above the Savings Bank rate of State Bank
of India as applicable on 1st January and 1st July of the Calendar year, for
next six months, payable half yearly on such deposit shall be paid on
balance amount lying unadjusted with the Licensee. Such interest amount
shall be adjusted in the future bill of the consumer.
ii The minimum amount to be paid is Rs. 5000/- and multiples of Rs. 1000/-
thereafter or six month billing of the consumer, whichever is higher.
iii In case a consumer‟s premises remains vacant for some duration and he
desires to pay fixed charges in advance, then sub clause (ii) above, shall
be applicable.

Chapter VI
Disconnection and Reconnection
49. Disconnection on non-payment of the Licensees Dues

i The Licensee may issue a disconnection notice in writing, as per section 56
of the Act, to the consumer who defaults on his payment of dues giving
him fifteen clear days to pay the dues. Thereafter, the Licensee may
disconnect the consumer‟s installation on expiry of the said notice period
by removing the Service Line / Meter or as the Licensee may deem fit. If
the Consumer does not make the payment within six months of the date
of disconnection, such connections shall be treated as Dormant
Connection.
ii The Licensee may take steps to prevent unauthorized reconnection of
such consumers disconnected in the manner as mentioned above.
Wherever Licensee discovers that connection has been re-connected
unauthorisedly, Licensee may initiate action as per provisions of section
138 of the Act. Further, in case Licensee discovers that the supply to such
premises has been restored through another live connection, notice to
registered consumer/user of such live connection shall be given to stop
such illegal supply immediately failing which pending dues of
disconnected connection shall be transferred to his account and non-
payment of such transferred dues may be dealt with as per Sub-
Regulation (i) above.
50. Disconnection on Consumer‟s request

i In case consumer desires his meter to be disconnected, he shall apply for
the same on the format prescribed at ANNEXE-X of the Regulations or as
approved by the Commission from time to time.
ii The Licensee shall carryout a special reading and prepare final bill
including all arrears up to the date of such billing within five days from such

request. Upon payment, the Licensee shall issue receipt with „Final Bill‟
stamped on it. This receipt shall be treated as „No Dues Certificate‟.
iii Thereafter, the Licensee shall not have any right to recover any charge(s)
for any period prior to this date of billing.
iv Licensee shall not raise any bill after disconnection. In case bills are raised
even after disconnection, penalty @ Rs. 500 per bill shall be payable.
51. Reconnection
The Licensee shall reconnect the consumer‟s installation within two days
of payment of past dues, reconnection charges and Service Line
Charges, as applicable, for that Category of Consumer if the same has
been removed by the Licensee at the time of disconnection. Dormant
connections, however, would be reconnected only after all the
formalities as required in the case of a new connection are complied
with by the consumer.

CHAPTER – VII
UNAUTHORIZED USE AND THEFT OF ELECTRICITY UNDER SECTION 126
READ WITH 135 OF ELECTRICITY ACT, 2003
Unauthorised Use and Theft of Electricity Under Section 126
52. Procedure for booking a case for unauthorized use of Electricity
(i) The licensee shall publish the list of Assessing Officers in all the Offices who
have been designated for this purpose by the State Govt. under section
126 of the EA, 2003 and the licensees shall also issue photo identity cards
to such officers indicating so.
(ii) An Assessing Officer, designated as such by the State Govt. under

Section 126 of the Act will on receipt of reliable
information regarding “unauthorized use of electricity” as in Explanation
(b) of the said section, promptly inspect such premises.
(iii) The inspection team of the Licensee shall carry along with them their
Visiting Cards and Photo Identity Cards (Photo I-Card should indicate
that he is an authorised officer of licensee under section 126). Photo ID
card should be shown and Visiting Card handed over to the consumer
before entering the premises.
(iv) On inspection of the premises/area and/or scrutiny of the records, the

assessing officers shall prepare an inspection report and in case he/she
comes to the conclusion that the consumer is indulging in unauthorized
use of electricity then an inspection report inter-alia indicating
connected load for unauthorized use of electricity, condition of meter
and its seals and also details of evidence as laid down in the

explanation (b) of sub-section (6) of Section 126 of the Act,

substantiating the unauthorized use, as per format prescribed in
ANNEXURE - XI or as approved by the Commission from time to time shall
be prepared. The Authorised Officer will photograph/videograph the
means of such unauthorized use.
(v) The report shall clearly indicate whether sufficient evidence substantiating
the fact that unauthorised use of electricity was found or not. The
material utilised for the purpose of such unauthorised use shall be
confiscated and be kept as a proof along with videography of the
premises. All documents prepared should be readable / legible.
(vi) Two or more connections shall not be clubbed unless it is proved that the
connections are used to serve/supply the same establishment.
(vii) The assessing officer will sign the inspection report and a copy of the
same shall be handed over to the person or his representative present at
site under proper receipt. The person present at site may also sign the
inspection report along with two or more independent witnesses
available at site. Here provisions of Section 100 of CrPC shall be adhere to
in toto.
(viii) In case of refusal to accept the report, a copy of the inspection report
shall be pasted at a conspicuous place in/outside the premises and
photographed. Simultaneously another copy of the same report shall be
sent under registered post/recognised couriers.
(ix) In case, theft of electricity is detected by the above authorised officer

of licensee at the time of inspection and in case he himself is not an
authorized officer appointed by the Commission under the provision of
Section 135 of the Act, then an immediate reference reporting the facts
shall be made to the concerned authorized officer appointed for taking

further action under Regulation 49. The assessing officer will also take
suitable measures to ensure that status of the means adopted for theft is
maintained in “as is where is basis” at the premises till arrival of the
authorized officer designated under Section 135 of EA, 2003.
(x) Notice to the Consumer:

(a) If the Assessing Officer suspects that the unauthorised use of electricity
has taken place, he shall serve, within seven days of Inspection, a
provisional assessment order along with show cause notice to the
consumer, giving reasons as to why a case of unauthorised use of
electricity should not be booked against such consumer. While doing so
the assessing officer shall compute the amount payable by the person
benefited by the unauthorized use of electricity as per provision laid
down in Sub-Section 5 read with Sub-Section 6 of Section 126 of
Electricity Act, 2003 , however, for determination of energy loss by the
above act then assessing officer shall assess the same as per procedure
specified in Regulation 48.1.11(iv). The show cause notice should clearly
state the time, date and place at which the reply has to be submitted
and the designation of the person to whom it should be addressed.
(b) The person, on whom an order of assessment along with show cause
notice have been served shall be entitled to file objections, if any,
against the provisional assessment before the assessing officer with in 7
days.
(c) Within seven days of submission of the objection(s), the assessing officer
will scrutinize the case and if no unauthorized use of electricity is
established then after taking the reasons on record pass a Speaking
Order dropping the case immediately and the consumer shall be
informed accordingly with a copy to the next higher officer.

(xi) Personal Hearing

(a) Within four days from the date of submission of consumers‟ reply, the
Licensee shall arrange a personal hearing with the consumer.
(b) During the personal hearing, the Licensee shall give due consideration to
the facts submitted by the consumer and pass, within three days, a
speaking order as to whether the case of Unauthorized Use of Electricity is
established or not. Speaking Order shall contain the brief of inspection
report, submissions made by consumer in his written reply and oral
submissions during personal hearing and reasons for acceptance or
rejections of the same.
(xii) Final Order
(a) In case Unauthorized Use of Electricity is not established, further

proceedings shall be discontinued and case of Unauthorized Use of
Electricity shall be dropped immediately & the consumer shall be
informed accordingly.
(b) Where it is established that there is a case of Unauthorized Use of

Electricity, the Licensee shall assess the electricity charges as per
provisions contained in sub-section 5 read with 6 of the Section 126 of the
Act and in case of determination of energy consumption he shall apply
the formula prescribed in Annexure-XIII and serve the assessment bill
along with Speaking order on the person under proper receipt. In the final
Assessment Order under section 126(3), it shall be clearly mentioned that
the Order is challengeable before the Appellate Authority (name,
designation and address to be mentioned) under section 127 of the Act
within 30 days of the said order.
(c) The person served with the order of assessment may accept such
assessment and deposit the assessed amount with the licensee within
seven days of the service of the order on him.

(d) The consumer/person will be required to deposit the assessed amount

with the licensee within seven days of receipt of the final order of
assessment. The licensee may extend the last date of payment of the
assessed amount or allow the payment in installments subject to
payment of interest on the unpaid amount for the extended period
beyond seven days at the rate of 16 percent per annum until the
amount is paid in full but not exceeding six months.
(e) The amount, the extended last date and/or time schedule of
payment/installments should be clearly stated in the speaking order. A
copy of the speaking order shall also be handed over to the consumer
under proper receipt.
(f) The person served with the final order of assessment may accept it and
deposit the assessed amount with the licensee or may file an appeal
before the Appellate Authority designated by the State Govt. under
section 127 of Electricity Act.
(xii)Appeal to appellate authority
(a) The consumer/person aggrieved by the final assessment order made

under Regulation52(xi)(d), may within thirty days of the said order,
prefer an appeal in such form, verified in such manner and
accompanied by such fee as specified by the Commission in the Delhi
Electricity Regulatory Commission (Procedure for Filing Appeal before
the Appellate Authority) Regulations framed there under sub-section(zo)
of Section 181 of the Act.
(b) No appeal shall be entertained by the appellate authority prescribed

by the State Government unless the person deposits with the licensee
an amount equal to half of the assessed amount inclusive of the

amount already deposited as per Regulation 52(xi)(d)and enclose
documentary evidence of such deposit along with the appeal. No
appeal will lie against the final order of the assessment if it has been
passed with the consent of the parties.
(c) The appellate authority will then expeditiously disposed off the appeal &
pass a final order (Appellate Order) and forward copies thereof to the
licensee, the assessing officer and the appellant. The order of the
appellate authority shall be final.
(d) In case the Appellate Authority holds that no case of unauthorized use
of electricity is established, no further proceedings will be initiated by
the licensee and the amount deposited by the appellant shall be
refunded along with interest at the rate of 16 percent per annum on
half yearly rest (compounded every six months) for the period from the
date of deposit till the amount recovered is adjusted through
adjustment in the electricity bills of the immediately succeeding months.
The appellant may also opt for cash refund of the amount deposited by
the appellant along with interest at the rate of 16 percent per annum
compounded every six months till payment of such amount is made by
the licensee.
(e) Where a case of unauthorized use of electricity is established, the person

will, within thirty days, effect payment of the balance amount as per the
Appellate Order.

(f) In case the amount payable as determined by the appellate authority is

less than the amount already deposited by the person the excess amount
will be refunded by adjustment in the bills of the immediately succeeding
months along with interest at the rate of 16 percent per annum
compounded every six months from the date of such excess deposit till
the date of actual adjustment.
(xiii) Default in payment of amount assessed or installments thereof:
In case of default in payment of the assessed amount or any installments

thereof by a consumer/person, the licensee may, after giving not less
than 15 days clear notice, disconnect the supply of electricity. The
defaulter, on the expiry of seven days or the period as allowed by the
licensee under Regulation 52(xi)(e)from the receipt of the final order of
assessment or the period allowed for making payment as per the decision
of the Appellate Authority, will also be liable to pay interest on the
outstanding amount at the rate of 16 percent per annum compounded
every six months till the assessed amount or any installments thereof is
finally paid subject to the condition that the extension period shall not be
allowed for more than six months.
53 General
i The Licensee shall develop a format for requesting withdrawal of charges

on Unauthorized Use of Electricity.
(ii) The levy of charges on account of Unauthorized Use of Electricity shall

continue till the cause of levy is removed and verified by the Licensee as
per procedure laid down in Regulation 52(x) & 52(xi).

(iii) In the cases where consumer has been paying electricity charges for
higher tariff category but using electricity for lower tariff category, no
case of unauthorized use of Electricity shall be booked.
(iv) In the case of change in tariff category either due to tariff order of the
Commission or any other order, regulation or statutory provision, it shall be
incumbent upon the licensee to identify such cases and give them
opportunity by servicing an advance notice to get their tariff category
changed and till then no case of unauthorized use of Electricity shall be
booked in such cases.

iv 54 Theft of Electricity
(i) A person shall be guilty of an act of theft of electricity if he dishonestly does
an act as defined under section 135 (1) (a to e) of the Act.
(ii) Procedure for booking a case of theft
(a) Authorized Inspection Officer ( A.I.O.)
The Licensee shall publish the list of the Authorized Officers (designated by
the Commission) of various districts, prominently in all the District Offices as
well as on website and the Photo ID Card issued to such officers shall
indicate so.
(b) Access to the premises:
(b) An authorized officer on receipt of reliable information regarding
theft of electricity and has reason to believe that electricity has
been, is being drawn dishonestly shall promptly conduct inspection
of such premises.
(c) The inspection team of the Licensee, headed by such Authorized

Officer shall carry along with them their Visiting Cards and Photo
Identity Cards. Photo ID card should be shown and Visiting Card
handed over to the consumer before entering the premises. Photo ID
card of the Authorized Officer shall clearly indicate that he has been
nominated as authorized officer as per provisions of section 135 of the
Act.
(d) While conducting search the inspecting officer and his team shall follow
the same instruction laid down under sub-section 2, 3 & 4 of Section-135
of the Electricity Act, 2003.
(e) In cases, where significant law and order problem is anticipated all
events shall be recorded through Video Camera, A.I.O. shall

immediately seek assistance from his senior officer(s) and also call
for police help.
(f) If such entry or inspection reveals nothing to indicate the commission

of or engagement in any act of theft of electricity by the
person/consumer, the authorized inspecting officer, the employees
accompanying him and the Licensee shall not be liable for loss,
inconvenience caused to the person/consumer, if any, on account of
such entry, inspection, search.
(g) The inspection of the meter made by the person authorized for
reading the meter or Meter Reader as the case may be including
any other employee of the Licensee for the purpose of recording of
meter reading for consumption shall not be deemed to be inspection
of the installation of the consumer for the purpose of this clause as
a detailed examination of the meter, its seals and its component
parts is generally not made by such a person while reading the
meter.
(h) The Authorised Officer shall prepare a report giving details such as
connected load, condition of meter seals, working of meter and
mention any irregularity noticed (such as tampered meter, current
reversing transformer, artificial means adopted for theft of energy) as
per format given in Annexure-XI or as approved by the Commission
from time to time.
(i) The report shall clearly indicate whether sufficient evidence

substantiating the fact that theft of energy was found or not. The
details of such evidence should be recorded in the report.
(j) No case for theft shall be booked only on account of seals on the
meter missing or tampered or breakage of glass window, unless

corroborated by consumption pattern of consumer and such other

evidence as may be available.
55 Direct Theft
(i) Disconnection of Supply in case of Direct Theft
In case sufficient evidence is found to establish direct theft of electricity,

Licensee shall disconnect the supply and seize all material evidence
including wires/cables, meter, service line etc., from the premises and
within 24 hrs from time of inspection, file a FIR in the police station as per
the provisions of section 135 of the Act in proforma shown in Annexure-
XVII, in case he fails to do so then he may file complaint against the
above consumer before the designated Special Court. A Copy of such
filing shall be served upon the consumer under proper receipt within two
days of such filing. The Licensee shall also assess the energy consumption
for past twelve (12) months as per the assessment formula prescribed in
Regulation 59 and prepare a final assessment bill on two times the rates
as per applicable tariff and serve upon the consumer under proper
receipt along with intimation of committing of theft under section 135 &
138.
(ii) THE WHOLE EVENTS AFTER REACHING THE PREMISES AND UP TO LEAVING
THE PREMISES WOULD BE RECORDED THROUGH VIDEO CAMERA. A.I.O.
SHALL KEEP ONE CD WITH HIM AND HAND OVER ANOTHER CD TO
ASSESSING OFFICER (A.O.).
(iii) Intimation of amount levied on account of theft of electricity

including the amount of compounding in case of first offence:
(iv) The Designated and Authorized Officer shall also serve upon the
consumer or the person in occupation or possession or in charge of the

place or premises with intimation of loss on account of committing of

theft of electricity, an amount calculated on the basis of formula
suggested in Regulation 59 & amount of compounding made in the form
prescribed in Annexure- XIV & XVI. Such notice shall contain and indicate:
(a) The matter relating to the inspection carried out by the

A.I.O. indicating therein date and timings etc.
(b) The matter relating to an act of theft of electricity detected
by the A.I.O. during inspection of the installation/equipment in
the premises of the person;
(c) In case it is a first offence under section 135 of the Act then the
consumer is required to give his consent for compounding of
offence in proforma prescribed in Annexure-XV. The assessing
officer shall also send intimation to the said designated officer
appointed by the State Government for compounding of offence
under section 152 who in return shall allow such compounding of
offence of theft of electricity for implementation of the provisions of
Section 152 of the aforesaid act and after approval from the
above the amount of compounding shall be deposited by the
person with the Govt.
(d) Information relating to outcome of non-compliance of the above
Regualtions, i.e. criminal proceedings against the consumer in case
of non depositing of the compounding amount under section 135
of Electricity Act, 2003.
(v) Lodging of FIR/Complaint in Special Court.
FIR shall be got lodged immediately by the A.O. in the police station on
the proforma attached as Annexure-XV immediately with in 24 hrs. after
detection of theft and subsequent disconnection of supply. In case of non
filing of FIR then the licensee may file complaint before the Special Court
within 72 hours of the disconnection of supply. However, for seeking waive

off of criminal liability, a person can also deposit the amount of

compounding even after lodging of FIR/complaint for the first
offence after getting approval from the authorized officer under
section 152. In such eventuality, the Authorized Officer (under
section 152) should accept the amount of compounding and intimate
the same to the concerned police station and courts regarding
compounding of offence under Section-152 of the I.EA-2003. The
amount payable in such circumstances shall be the amount payable
under Regulation 59 along-with interest calculated at the prevailing RBI
prime lending rate for the said period.
56 SUSPECTED THEFT
(ii) In case of suspected theft, the Authorized Officer shall Remove the old
meter under a seizure memo and seal it in the presence of the
consumer/ his representative. While doing so the authorized officer shall
follow the provisions laid down under section 100 of Cr. PC, The Licensee
shall continue the supply to the consumer with a new meter. The old
meter shall be tested only in a NABL accredited laboratory nominated
by the Commission and the laboratory shall give a test report, in writing,
which along with photographs/ videographs shall constitute evidence
thereof. The list of NABL accredited laboratories shall be notified by the
Commission. The Authorized Officer shall record reasons to suspect theft
in the premises in his report.
(ii) The report shall be signed by the Authorized Officer and each member of
the inspection team along with independent witnesses and the same
must be handed over to the consumer or his/her representative along
with seizure memo at site immediately under proper receipt. In case of
refusal by the consumer or his/her representative to either accept or give
a receipt, a copy of inspection report must be pasted at a conspicuous

place in/outside the premises and photographed. Simultaneously, the

report shall be sent to the consumer under Registered Post.
Provided that, in case of suspected theft, if no Corroborative evidence is

found from meter download, then personnel of the Distribution Licensee
shall not enter the consumer premises beyond the electricity meter,
except in case of direct theft.
(iii) Service of a copy of memorandum of inspection and seizure.

It may contain following items:
(a)Inspection Report (Meter Details)– in the prescribed proforma
(b)Meter Change Report – in case of installation of new meter
(c)Details of connected load / sanctioned load – in the prescribed
proforma
(d)Search and Seizure Memo
(iv) After detailed examination of the evidence and the consumption

pattern of the consumer and taking into account other corroborative
evidences like connected load, sanctioned load, seasonal variation &
the outcome of the analyses made after analyzing the meter download
data etc. If the Licensee is convinced that a prima-facie case is made
out for the abstraction, consumption or use of electricity dishonestly
against the consumer, the Licensee shall, within seven days of inspection,
serve on the consumer a seven days show cause notice giving reasons,
as to why a case of theft should not be booked against such consumer
giving full details for arriving at such decision and points on which reply to
be submitted. The notice should clearly state the time, date and place at
which the reply has to be submitted and the designation of the consumer
to whom it should be addressed.
Provided that If the consumption pattern for last one year is reasonably
uniform and is not less than 75% of the assessed consumption, no further

proceedings shall be taken and the decision shall be communicated to

the consumer under proper receipt within three days and connection
shall be restored through original meter.
(v) Incase show cause notice is not served even after 30 days from date of
inspection, the case of suspected theft shall be considered as dropped
and no further action can be initiated against the consumer and the
licensee shall initiate penal proceeding against the erring official i.e.
assessing officer.
(vi) Theft will not be limited to physical interference with the meter found in
physical inspection. It will also include theft committed by resorting to
external methods such as remote control/ high voltage injection etc.
which interfere with the accurate registration of energy consumed. Theft
of electricity may be established by analysis of metering data down-
loaded by a third party authorized laboratory. In case theft of energy is
determined the show cause notice will be sent to the consumer/user.
(vii) Personal hearing in case of suspected theft:
(a)In all cases falling under preceding clause the authorized officer shall,
within four days of the date of receipt of objections of occupant or
consumer, arrange a personal hearing, if requested for by the
occupant/person. In case, the occupant/person fails to appear on the
appointed date and time, the authorized officer may proceed ex-parte
and shall serve an assessment order upon the occupant or consumer in
manner as specified under Regulation 55(iii) & 55(iv).
(b)The authorized officer shall give due consideration to the facts

submitted by the occupant or consumer and taking into account the
other corroborated evidences including report submitted by the NABL
Lab and pass, within three days of the personal hearing under

preceding clause (i), a speaking order as to whether a case of theft is

prima-facie established or not. Speaking order shall contain the brief of
inspection report, submission made by occupant or consumer in his
written reply and oral submission during personal hearing and reasons for
acceptance or rejection of the same.
(c) In case of a decision that a case of theft is not established no further

proceedings shall be required and the consumer/person informed
accordingly (Suspected Theft). The assessing officer shall inform the
consumer of his decision with in three days.
(d)Provided further that in case of theft such officer of the licensee, shall
disconnect the supply and lodge a FIR in writing relating to the
commissioning of such offence in the police station having jurisdiction
within 24 hours from the time of such disconnection.
(viii). Where the theft of electricity by an occupant or consumer is prima-facie

established, the authorized officer will assess the amount payable by the
occupant or person, who has been benefited by such theft as per
procedure, specified in Regulation 59. The assessment order will be
delivered to the concerned occupant or person within 24 hours of the
speaking order under Regulation 56(vii)(b)
(a) An occupant or consumer not satisfied with the assessment order
may prefer, within 15 days of the receipt of the assessment order,
a representation before the next higher authorized officer (notified
by the licensee). Who after giving the occupant or consumer an
opportunity of being heard pass a final assessment order within
seven days of the representation having been received.
(b) The officer will furnish a copy of the final assessment order to the
occupant or consumer and the Assessing Officer. The Assessing
Officer will submit a copy of the final assessment order in the
Special Court immediately after submission of the challan by the

Police.
(c) An occupant or consumer will deposit with the licensee the
assessed amount in the final assessment order, within thirty days of
the receipt of assessment order.
(d) The licensee may extend the last date of payment of the assessed
amount, in final assessment order, or allow the occupant or
consumer to make payment in installments which cannot be
allowed beyond six month subject to payment of interest for the
unpaid amount for the extended period beyond thirty days at the
prescribed interest calculated at the prevailing RBI prime lending
rate for the said period.
(e) After the assessed amount, in final assessment order, is deposited
in full by the occupant or consumer, the licensee will resume
supply of electricity to the premises within 48 hours of such deposit.
If the assessed amount, in final assessment order, is deposited by a
consumer, who is not an existing consumer, the supply to his
premises will be released treating it as a case of release of a new
connection.
(f) In case the amount determined in the assessment order issued
under Regulation 59varies from the earlier assessed amount, then
any excess amount or shortfall in the earlier deposited amount will
be adjusted/ recovered in the electricity bills of the immediately
succeeding months.

57 Restoration of supply disconnected on account of booking a case of direct

theft / establishment of theft in suspective case.
(i) The service of a consumer disconnected under condition mentioned

above for the act of dishonest use of electricity shall be reconnected
upon payment by the consumer of 100% of assessed amount for such
theft of electricity within 48 hours.
(ii) The compounding of offence for theft of electricity can be allowed
once only.
(iii) For any subsequent offence of theft of electricity, restoration/non-
restoration of supply would depend upon deposit of total loss assessed
as per Regulation 59 or civil liability as defined in Section 154 (5) of the
Electricity Act, 2003 or as per decision given by court of competent
jurisdiction.
Provided that the service of a consumer who is not a consumer of the
Licensee shall not be restored and the payment of amount levied on
account of theft of electricity shall not entitle such consumer to be a
consumer of Licensee on such payment.
(iv) In case the civil liability finally determined by the Special Court is less
than the amount deposited by the consumer or occupant –under
assessed amount made in under Regulation 59 the excess amount so
deposited will be refunded within fifteen days from the date of
communication of the order of the Special Court to the licensee
together with the interest at the rate of 16 percent per annum
compounded every six months for the period from the date of such
excess deposit till the date of payment.
58 Compounding:
(i) The State Government or any officer authorized by it may accept from
any consumer or occupant who has committed or is reasonably

suspected of theft of electricity, a sum of money as compounding fee at

rates notified by the State Government. In the event of such rates not
having been notified, rates as given in Section 152 of the Act will apply.
(ii) On receipt of such amount, all criminal proceedings against the
consumer or occupant under this Act shall be dropped. The payment of
compounding fee will be in addition to any civil liability accruing under
Regulation 57(iv).
(iii) The compounding of fees against an offence of theft of electricity shall
be allowed only once to any occupant or consumer.
59 For calculating loss on account of committing theft of energy:

If on an inspection of any place or premises or after inspection of the
equipments, gadgets, machines, devices found connected or used, or
after inspection of records maintained by any consumer, the assessing
officer comes to the conclusion that such consumer is indulging in theft of
electricity, he shall calculate the loss on account of committing theft of
energy by the procedure given as under.
(i) Period of assessment:
The period of assessment shall be taken as a period of 12 months

immediately preceding the date of inspection for all categories
of consumer or from the date of release of connection or date of
last checking by inspecting party, whichever is less or exact period of
theft if determined.
(ii) Method for assessment of quantity in units for theft of electricity

Quantity of units consumed per month shall be worked out as per formula
prescribed in Annexure-XIII.
60(i) Compounding for theft of electricity under Section 152 of Electricity Act-
2003:

If any consumer involved in theft of electricity comes forward

for compounding under Section 152 of Electricity Act 2003, the amount
required for compounding of offence will be calculated in accordance
with the rates specified in the said provision of the Act provided the same
rate have not been amended by the Govt. of NCT of Delhi by notification
in the official Gazette.
(ii) Disconncetion of Supply in case of default of Payment:
In case of default in payment of the assessed amount, the Licensee will,

after giving a fifteen days notice, in writing, file a case against the
consumer in the designated Special Court as per the provisions of section
135 of the Act.
60.GENERAL CONDITIONS:
(i)If the inspection/search/seizure is made under section 135(2) of the Electricity

Act, then the Search Warrant/Authorization letter must contain the
following:-
i. The Section under which the inspection is made.
ii. The reasons to believe as mandated under Sub-Section (A) of the
above provision of the Act.
iii. Address of premises is to be inspected.
iv. The name of the Authorized Officer who is conducting the action.
v. The above search warrant should be signed by the authorised
officer and shall be served upon to the consumer/occupier of the
premises in presence of two independent witnesses before starting
the action.
(ii) As provided in section 135(4) of the Act, the provisions of code of Criminal
Procedure 1973, relating to searches and seizures, under Section 100 shall
apply to all searches and seizures under the Act in toto.

Any consumer who, without reasonable cause, refuses or neglects to

attend and witness a search under this section, when called upon do so
by an order in writing delivered or tendered to him, shall be deemed to
have committed an offence under Section 187 of the Indian Penal Code
(45 of 1860) and may be prosecuted under the above provision of Law.
(iii) For all actions under sections 126 or 135, an inspection/ site report shall be
prepared in the format prescribed by the Licensee in its Service Manual.
It shall be signed by the authorized officer, the consumer/occupier of the
premises or his representative and the witnesses (in case of search and
seizure), in whose presence the operation was carried out. A copy of the
report shall be served on the consumer/occupier or his/her
representative, as the case may be, at the site itself under a proper
receipt.
(iv) In all actions under section 126 or 135, initial version of the consumer/
occupier of the premises or his or her representative, as to the alleged
theft/unauthorized use, shall be recorded by the inspection team during
the inspection itself, by way of a statement recorded preferably in a
question and answer form. In case the consumer/occupier of the
premises or his/her representative refuse to give his version, then this fact
shall be recorded in the inspection/site report.
(v) Testing of the meter if seized by DISCOM staff, shall be done in an NABL
accredited lab in the presence of the consumer/occupier or his
representative and in the laboratory, the seal of the seized meter shall be
removed in his presence in case he chooses to be present. Three working
days advance notice is to be given to the consumer to enable him to be
present at the testing. If the consumer or his representative does not turn
up at the time of the testing in spite of notice duly served upon him, the
meter can be tested in the absence of the consumer. In such cases of

removal of the meter from the site, pending replacement of the meter by
a new meter, the distribution licensee shall give direct supply to the
premises and replace the meter within 2 days. This fact that direct supply
has been given, shall be stated in the inspection/ site report. The NABL
accredited laboratory testing the meter shall give a test report in writing.
However, if the consumer/occupier of the premises or his/her
representative demands testing of the suspected meter from a third party
NABL accredited laboratory notified by the Commission, the same shall
be arranged by the licensee. The charges for the testing shall be borne
by the distribution company if the meter is found to be defective or is
inaccurate beyond the permissible limits or the consumer if the meter is
found to be accurate i.e. within the permissible limits of accuracy. In all
cases, a copy of the test report shall be served upon the consumer within
10 days of the receipt of the test report by the licensee.
(vi) The assessment for unauthorized use/theft of electricity shall be made as

per the provisions of the Act and the methodology prescribed in
Regulation 52(xi)(d)of these regulations. Connected load shall be used
for assessment of energy as per the methodology prescribed in Annexure
– XIII only where it is not possible to assess the correct energy
used/consumed by the consumer at any time after installation of meter.
In case meter has been a tempered, the accu-check meters installed in
series with the meter would give the percentage of tempering during the
period of pilferage and the same shall be used for assessment of energy
and not the connected load. Only in case of direct theft the assessment
shall be done using LDHF formula. In all other cases of meter tampering
the assessment shall be done by taking into account the average
monthly billing in the next six months after detection of theft and
installation of new meter.
(vii) In cases of action under section 135 where prosecution before the
Special Court has been initiated, final civil liability of the consumer shall

be determined by the Special Court as provided in section 154 (5) of the

Act.
(viii) The distribution licensee may, taking into consideration the financial
position and other circumstances of the consumer/user, extend the last
date of payment of any amount payable by him or allow the payment to
be made in instalments. Such postponement or grant of instalments shall
be clearly intimated to the consumer/user in writing.
(ix) In case a consumer comes forward and voluntarily declares tampering of
meter and/or seals:
(a) The tampered meter shall be replaced with a new meter by the Licensee
immediately and the Licensee shall raise the assessment bill at two times
the normal tariff for the period of last six months reckoned from the date
of declaration.
(b) The energy bill, for the period the meter is not replaced, shall be sent as
per the procedure for defective meters.
(c) The Licensee shall not move the Special Court or initiate any other action
if a consumer voluntarily declares the tampered meter and pays the
requisite charges in time.
(ix) While making the assessment bill, the Licensee shall give credit to the
consumer for the payments already made by the consumer for the
period of the assessment bill. The bill shall clearly indicate the timing, days
and place where it is to be deposited. All such payments shall be made
by way of Demand Draft/Bank Pay Orders only.
(xi) Amount levied on account of theft of electricity recoverable as arrears of

land revenue
The financial loss calculated under Regulation 59 in case of theft and

Regulation 52(xi)(d) in case of UUE due from the consumer as a result of
the proceedings under these conditions shall be deemed to be the

arrears of electricity consumption charges, which shall be recoverable

along with interest calculated at the prevailing RBI prime landing rate for
the said period.
(xii) Levy of compensation charges under these conditions shall be without

prejudice to the Licensee‟s right to take any other action provided in
these conditions or in the Electricity Act-2003 or any other law governing
the supply of electricity to the consumer.
(xiii) While booking a theft case, solely on account of the date and time not
matching on real time basis the date and time are to be downloaded by
the meter readers whenever they access the meter for routine meter
reading and no theft/UUE case shall be booked in the period prior to
which the meter was last accessed by the meter reader.

Chapter VIII
Complaint Handling Procedure
62. General
i Complaints regarding no current/ failure of power supply, voltage
fluctuation, load shedding and scheduled outages, metering, billing and
other commercial complaints shall be addressed by the Licensee as per
the provisions of these Regulations.
ii Power supply complaints may be lodged at the Licensees Centralized
Call Centers/Complaint Centers. Complaints regarding metering, billing
and other commercial issues shall be lodged at Centralized Commercial
Complaint Center/Commercial Manager Office.
The contact numbers of these centers shall be printed on the electricity
bills, displayed at the Bill Collection centers and uploaded on the
Licensees website. The contact numbers of Asstt. Managers/designated
officers, who can be approached in case of delay in redressal of
complaint would also be notified as above.
iii No Current/failure of power supply
Power supply in premises could fail due to any one of the following
reasons, which could be attributed to Licensee:
a. Fuse blown out/ tripping of MCB

b. Burnt meter
c. Service line broken
d. Service line snapped from pole
e. Fault in distribution mains
f. Distribution transformer failure
g. Fault in HT system
h. Problem in grid (33 kV or 66 kV) substation
i. Planned/scheduled/emergency Maintenance work.
j. Load Shedding
k. Street light complaint

63. Procedure for lodging complaint:
i Complaint can be lodged over the telephone to the Centralised

Complaint Receiving Centre of the Licensee, giving the details of name,
address, telephone no., if available and brief nature of the complaint.
ii All complaints received shall be immediately acknowledged by

providing a complaint number to the complainant. The Centralised
Complaint Receiving Centre shall keep a detailed log of all complaints
received in a database/ register.
iii In case the Centralised Complaint Receiving Center is aware that the
complaint is due to any of the reasons listed at (e) – (j) in para 62(iii)
above, he shall inform the complainant the reason(s) for power failure
and also indicate the approximate time required for restoration of power
supply. Nevertheless, he shall register each complaint received and issue
a unique complaint number for such complaints also.
iv. The Centralised Complaint Receiving Center shall communicate the

complaint to the mobile service groups at the concerned Complaint
Centers. The mobile service group would then proceed to the address
provided by the complainant, investigate the cause of complaint and
resolve the problem. Upon resolution of the complaint, the Centralised
Complaint Receiving Center shall be informed of the status who would
log the same in the record.
v. In case, the cause of the complaint is more severe, due to any reason(s)
listed at (e)–(j) above, the Mobile service group shall inform the nature of
the fault and approximate time required for rectification to the
complainant and also to the Centralized Complaint Receiving Center. He

shall also inform the next higher authority to take appropriate action to
deploy additional resources and materials to resolve the complaint.
vi. All complaints shall be monitored by the Centralized Complaint

Receiving Center regarding resolution of the complaint within the
stipulated time limit as given below:
Table 8
Nature of cause of power Maximum Time Limit for restoration.
supply failure
Fuse blown out or MCB Within three hours for Urban areas
tripped Within eight hours for Rural areas
Service line broken Within six hours for Urban areas

Service line snapped from Within twelve hours for Rural areas
the pole
Fault in distribution mains Temporary Supply to be restored within four
hours from alternate source, wherever
feasible.
Rectification of fault and thereafter

Restoration of normal power supply within
twelve hours
Distribution transformer Temporary Restoration of supply through
failed/burnt mobile transformer or another backup
source within eight hours, wherever feasible
Replacement of failed transformer within

forty-eight hours
HT mains failed Temporary restoration of power supply within
four hours, wherever feasible.

Rectification of fault within twelve hours

Problem in grid (33 kV or Restoration of supply from alternate source,
66 kV) substation wherever feasible within six hours
Roster load shedding may be carried out to
avoid overloading of alternate source.
Repair and restoration of supply within forty-

eight hours
Failure of Power Restoration of supply from alternate source,
Transformer wherever feasible within six hours
Replacement action to be intimated to the

Commission within seventy-two hours and
replacement of power transformer within 20
days
Burnt meter Restoration of supply by bypassing the burnt
meter within six hours
Replacement of burnt meter within three
days
Street light complaint Restoration within seventy-two hours
vii. In case no information is received from Mobile Service Group by the

Complaint Center/Centralized Call Center within the stipulated time
given above, the Call Center/Complaint Center shall escalate the
complaint to the concerned Authorized Officer/District Manager.
viii. The escalation process shall be inbuilt within the system and shall escalate
automatically every two hours up to the level of GM (Operations) using
the server-based system until the resolution of the complaint is logged. All
complaint-handling officers shall be provided with mobile wireless based

communication devices for the dissemination of complaint related

information.
ix In the event that the next higher authority is unavailable or is unable to

resolve the problem within the stipulated time, the complaint will be
escalated to the General Manager (Operations).
Voltage Complaints
x. In the case of Low / High voltage, the complaint should be lodged at the
Centralised Call Center/Complaint Center giving name, address,
telephone no., if any, of the complainant along with brief nature of the
problem faced. The operator on duty shall register the complaint and
intimate the complaint number in every case.
xi The Centralized Call Center/Complaint Center shall communicate the

complaint to the mobile service groups at the concerned Service Centres.
The mobile service group would then proceed to the address provided by
the complainant, investigate the cause of complaint and resolve the
problem.
xii In case problem is local e.g. due to loose connection of service line, the
mobile group shall rectify the fault themselves. In case the voltage
problem is due to some other reason(s), such as, deficiency in the system,
the mobile group shall bring this to the notice of the Area Assistant
Manager/Designated Officer.
xiii The Area Assistant Manager/Designated Officer shall ascertain if the

problem can be rectified by changing the Tap position of the transformer
or proper control of the capacitors installed in the system and if possible,
he shall do so. However, in case the Assistant Manager finds that problem
is due to deficiency in the distribution system requiring up-gradation of

distribution lines, transformers, capacitors etc., he shall inform the District

Manager for taking further necessary action.
xiv. The consumer shall also be informed of the need to switching on or

switching off of the capacitors installed in his premises when the
connected load is not in operation which shall also help the consumer to
extend the life of the capacitors besides avoiding over voltage problems,
if the capacitors are not controlled automatically.
xv. The voltage problem shall be resolved with the time limits specified in
Table given below:
Table 9
No. Cause of problem Time limit for Authorised Next higher

related to voltage the Person level for
variation rendering complaint
service
1. Local problem Within 4 hours Assistant District

Manager Manager
2. Tap of transformer Within 3 days Assistant District
Manager Manager
3. Repair of Within 30 days Assistant District
distribution line / Manager Manager
transformer /
capacitor
4. Within 90 days Assistant District
Installation and Manager Manager
Up-gradation of HT
/ LT System

xvi The Licensee shall submit to the Commission monthly MIS reports giving
category-wise number of complaints received and the complaints, which
could not be resolved within the stipulated time and reasons thereof,
xvii. Scheduled outages/load shedding:

In case of frequent load shedding or scheduled outages (excluding
statutory power cuts), amounting to more than 12 hours on any day, the
complaint can be lodged with the District Manager of the concerned area
in the format given at ANNEXE-XIII. The District Manager shall acknowledge
the receipt of such complaint and arrange to prevent such recurrences.
Metering and Billing Complaints
xviii Metering and billing complaints could be due to one of the following
reasons:
(a) Delay in providing new connection.
(b) Delay in transfer of connection.
(c) Delay in enhancement/reduction of load.
(d) Replacement of defective/burnt meter.
(e) Change of category.
(f) Disconnection and restoration of supply.
(g) Seals missing.
(h) Wrong billing.
(i) Vacation of premises/change of occupancy.
xix. In case of metering and billing complaints, these shall be referred to

Commercial Manager. These shall be resolved in the time frame allowed as
per these Regulations and consumer shall be apprised accordingly.

xx. Monitoring of Complaints
(a) Daily MIS reports shall be provided to the CEO, and GM (Operations)
giving the number and status of pending complaints.
(b) MIS reports, giving category-wise total number of complaints received
and details of the complaints which could not be attended within the
stipulated time, along with reasons thereof, shall be submitted to the
Commission on monthly basis both for power supply and metering, billing
and other commercial complaints.

CHAPTER IX
Guaranteed and Overall standards of performance
64. Guaranteed standards of performance

(i) The Standards specified in the Schedule - I shall be the Guaranteed
Standards of Performance, being the minimum standards of service that a
Licensee shall achieve, and the Standards specified in the Schedule-II shall
be the Overall Standards of Performance which the Licensee shall seek to
achieve in the discharge of his obligations as a Licensee.
(ii) The Commission may from time to time add, alter, vary, modify or amend
the contents of the Schedule – I and Schedule - II, by a general or special
order passed by the Commission.
65. Compensation
(i) The Licensee shall be liable to pay to the affected consumers
compensation specified in Schedule – III for Licensee‟s failure to meet the
Guaranteed Standards of Performance specified in Schedule – I. The
compensation shall be paid by the Licensee in the manner specified in
Schedule III:
(ii) The Licensee concerned shall pay the compensation referred to under
sub-clause (i) above by way of adjustment in the current or future electricity
bill(s) as laid out in Schedule-III.
66. Information on Standards of Performance

(i) For Guaranteed Standards, each Licensee shall furnish to the
Commission, in a report for every month and in a consolidated annual
report, the following information:
(a) The levels of performance achieved by the Licensee with reference to

the standards specified in Schedule – I to this Regulation;

(b) The number of cases in which compensation were payable under

Regulation 65 above, and the aggregate amount of the
compensation payable and paid by the Licensee,
(c) The number of claims made by consumers against the Licensee for
failure to meet the Guaranteed Standards of Performance and the
action taken by the Licensee including the reasons as to delay in
payment, or non-payment of compensation for such claims; and
(d) The measures taken by the Licensee to improve performance in the

areas covered by Guaranteed Standards and Licensee‟s targets of
improved performance for the ensuing year.
(ii) The monthly reports under sub-clause (i) shall be furnished to the
Commission within 15 days of the close of the month and the annual
report under the sub-clause (i) shall be furnished to the Commission within
30 days of the close of the financial year.
(iii) The Licensee shall furnish to the Commission, in a report for every
quarter and in a consolidated annual report for each financial year, the
following information as to the Overall Standards of Performance:
a. The level of performance achieved with reference to those

specified in Schedule – II to this regulation; and
b. The measures taken by the Licensee to improve

performance in the areas covered by Overall Standards and
Licensee‟s targets of improved performance for the ensuing
year.
The Quarterly reports under sub-clause (iii) shall be furnished to the

Commission within 15 days of the close of the quarter and the annual
report under the said sub-clause (iii) shall be furnished to the Commission
within 30 days of the close of the financial year.
(iv) The Commission shall, at such intervals as it may deem fit and not
inconsistent with the provisions of the Act, arrange for the publication of
the information furnished by Licensees under this Regulation.

Chapter X
Miscellaneous
67. General
i The Licensee shall monitor the progress of each case of new connection,
billing, metering, disconnection, reconnection and theft on monthly basis
and send MIS reports to the Commission every quarter, mentioning the
performance standards achieved, violation of code in each category,
penalty leviable, penalty adjusted etc.
ii The Licensee shall keep uploading the area-wise list and current status of
new connection, billing, metering, disconnection, reconnection and
number of theft cases on the website giving overall figure of such cases
booked, decided and pending. The Licensee shall also upload at its
website all the reports sent to the Commission in accordance with these
Regulations.
68. Notice to the Consumer

Any order/ notice to the consumer by the Licensee including the notice
under section 56 of the Electricity Act, 2003 shall be deemed to be duly
served by the Licensee if it is:
(a) Sent by registered post at the correct postal address of the addressee, or
(b) Delivered by hand to the person residing at the address notified to the
Licensee by the consumer, or
(c) Affixed at a conspicuous part of such premises and photographed in case
there is no person to whom the same can, with reasonable diligence, be
delivered.

69. Exemption
(i) The standards of performance specified in this Regulation shall remain
suspended during Force Majeure conditions such as war, mutiny, civil
commotion, riot, flood, cyclone, lightning, earthquake, lockout, fire, etc.,
affecting the Licensee‟s installations and activities.
(ii) Non-compliance of a standard contained in this Regulation shall not be

treated as a violation, and the Distribution Licensee shall not be required to
pay any compensation to affected consumer(s), if such violation is caused
due to State Transmission Utility and/or Central Transmission Utility, grid failure,
a fault on the Transmission Licensee‟s network or on account of instructions
given by State Load Dispatch Centre, over which the Distribution Licensee
has no reasonable control..
70. Power of relaxation and power to remove difficulties
i The Commission may, in public interest and for reasons to be recorded in

writing, relax any of the provision of these Regulations.
ii If any difficulty arises in giving effect to the provisions of these regulations,
the Commission may, by any general or special order, make such
provisions, not inconsistent with the provisions of the Act, which appears
to be necessary or expedient for the purpose of removing the difficulties.
71. Repeal and Savings

i Save as otherwise provided in these Regulations, the Delhi Electricity
Regulatory Commission (Performance Standard – Metering and Billing)
Regulations 2002 are hereby repealed.
ii Notwithstanding such repeal
a. Anything done or action taken or purported to have been taken, or
proceedings initiated under such repealed Regulations, shall be
deemed to have been taken under these Regulations to the extent
that same were not inconsistent with the Act.

b. The Commission may, at any time and on such terms as it may think fit,
amend, alter or modify any provision of these Regulations or remove
any error or defect in these Regulations.
Jayshree Raghuraman,
Secretary

SCHEDULE – I
GUARANTEED STANDARDS OF PERFORMANCE
1. Restoration of Power Supply
Nature of cause of power Maximum Time Limit for restoration.
supply failure
1.1 Fuse blown out or Within three hours for Urban areas
Miniature Circuit Breaker Within eight hours for Rural areas
tripped
1.2 Service line broken Within six hours for Urban areas
Service line snapped from Within twelve hours for Rural areas
the pole
1.3 Fault in distribution Temporary Supply to be restored within four

line/system hours from alternate source, wherever
feasible.
Rectification of fault and thereafter

Restoration of normal power supply within
twelve hours
1.4 Distribution Temporary Restoration of supply through

transformer failed/burnt mobile transformer or another backup
source within eight hours, wherever feasible
Replacement of failed transformer within

forty-eight hours
1.5 High Tension mains Temporary restoration of power supply within

failed four hours, wherever feasible.

Rectification of fault within twelve hours

1.6 Problem in grid (33 kV Restoration of supply from alternate source,
or 66 kV) substation wherever feasible within six hours
Repair and restoration of supply within forty-

eight hours
1.7 Failure of Power Restoration of supply from alternate source,

Transformer wherever feasible within six hours
Rectification action plan to be intimated to

the Commission within seventy two hours
Rectification to be completed within fifteen

days
1.8 Burnt meter Restoration of supply by bypassing the burnt
meter within six hours
Replacement of burnt meter within three

days
1.9 Street Light Faults Rectification of street light faults within

seventy two hours

2. Quality of Power Supply

Voltage variations:
(i) The Licensee shall maintain the voltages at the point of commencement
of supply to a consumer within the limits stipulated hereunder, with reference to
declared voltage:
(a) In the case of Low Voltage, +6% and -6%;
(b) In the case of High Voltage, +6% and -9%; and,
(c) In the case of Extra High Voltage, +10% and -12.5%.
The voltage problem shall be resolved with the time limits specified in Table
given below:

No. Cause of problem Time limit for

related to voltage the
variation rendering
service
1. Local problem Within four

hours
2. Tap of transformer
Within three
3. Repair of days
distribution line /
transformer / Within thirty
capacitor days
4.
Installation and
Up-gradation of
High Tension / Low Within ninety
Tension System days
3. Harmonics
Requirements will be specified separately at an appropriate time after

conducting a detailed study.

4. Complaints about meters
Nature of complaint Time to be taken by Licensee
Complaint lodged for accuracy test Within fifteen days of receiving the
of meter complaint, the Licensee shall test the
meter and if needed, the meter shall
be replaced within fifteen days
thereafter
Complaint lodged for defective / Within fifteen days of receiving the

stuck meter complaint, the Licensee shall check
the meter and if needed, the meter
shall be replaced within fifteen days
thereafter
Complaint lodged for burnt meter The Licensee shall restore supply
within six hours upon receipt of
complaint bypassing the burnt meter
and new meter shall be provided
within three days
5. Applications for New connections/Additional Load
a. Cases where power supply can be provided from existing network
New connections will have to be provided by the Licensee in accordance

with the time frame as per Section 43 of the Act and these Regulations.
b. Cases where power supply requires extension of distribution system
(i) The Licensee shall acknowledge the receipt of the application within
three days and shall intimate to the applicant in writing about the time
frame in which connection can be provided, the amount of security and

other charges payable within seven, fifteen, thirty and forty five days of
receipt of application for Low Tension, High Tension (11KV), High Tension
(33KV) and Extra High Tension (above 33KV), respectively.
(ii) The supply of electricity in such cases shall be effected by the Licensee
within the time limits specified hereunder:
1. Electrified Areas (where extension of LT line upto five poles is fifteen

required) days
2. Electrified Areas (Where extension of lines or augmentation of
Distribution Transformer is required) Sixty
days
3. Electrified Areas (Where new Distribution Transformer is
required) One
hundre
d and
twenty
days
4. Electrified Areas (Where existing 11 KV network needs to be
strengthened) One
hundre
d and
eighty
days
5. Electrified Areas (Where existing 66/33 kV grid sub-station Two
needs to be augmented) hundre
d and
forty
days

c. Erection of substation to extend supply
(i)Un-Electrified Areas Six months

(Where augmentation from (After receipt of deposit of consumers‟
nearby existing network is share of necessary development
possible) charges as specified in these Regulations
to cover the electrification requirement
for supplying electricity to 50% of the
prospective consumer base.
(ii)Un-Electrified Areas/ Green Twelve months(after receipt of deposit
Field Projects of consumers‟ share of necessary
(Where new network is to be laid development charges as approved by
or grid station needs to be the Commission under Miscellaneous
established) Charges to cover the electrification
requirement for supplying electricity to
50% of the prospective consumer base
and availability of Right of Way and
land for grid from the revenue
authorities, land owning agencies.
Licensee shall apply for land not later
than 30 days of having known of the
requirement to such land / revenue
agencies with copy to the Commission)

Provided that the distribution Licensee may approach the Commission for
extension of time specified above, in specific cases where the magnitude of
extension of electrification works is such that it requires more time, duly
furnishing the details in support of such claim for extension. Such request
should be made immediately after preparation of the scheme for such
extension.
The Licensee shall not, however, be held responsible for the delay, if any, in
extending supply, if the same is on account of problems relating to statutory
clearances, right of way, acquisition of land, or the delay in consumer‟s
obligation to obtain approval of Electrical Inspector to Government for his
High Tension or Extra High Tension installation, etc. over which Licensee has
no reasonable control.
6. Transfer of Consumer‟s connection and conversion of services

The Licensee shall give effect to transfer of consumer‟s connection, change
of category and conversion of the existing services from Low Tension to High
Tension and vice-versa within the following time limits:

Nature of request Time to be taken by Licensee

Change of consumer‟s Change shall be effected in two billing cycles
connection due to change in
ownership/occupancy
Transfer of ownership to legal Change shall be effected in two billing cycles
heir
Load reduction Licensee, after verification, shall sanction the
reduced load within ten days from the date of
acceptance of application and such load
reduction shall be valid from the next billing
cycle
Change of category Licensee shall inspect the premises and
change the category within ten days from the
date of acceptance of application. Such
change of category shall be effective from the
date of deposit of inspection fee.

7. Complaints about consumer‟s bills
Nature of complaint Time to be taken by Licensee
Complaints on billing Licensee shall acknowledge the complaint

immediately, if received in person, or within
three days from the date of receipt if received
by post. If no additional information is required,
Licensee shall resolve the complaint and
intimate the result to the consumer within
fifteen days of receipt of the complaint. In case
any additional information is required, the same
shall be obtained, the issue resolved and result
intimated to the consumer within thirty days of
receipt of the complaint.
Final bill for vacation of The consumer shall make a request to the
premises/change of Licensee for a special reading at least seven
occupancy days in advance before the premises are to be
vacated or change of occupancy and the
Licensee shall arrange for a final bill to be
delivered, including arrears if any, at least
three days before the vacation of the premises
or change of occupancy. It is the consumer‟s
responsibility to make the payment before the
vacation of the premises.
8. Issues relating to disconnection/ reconnection of supply

Issue under consideration Time to be taken by Licensee
Non payment of dues by the Licensee to give fifteen days notice

consumer to pay the dues and if not paid, the
Licensee may disconnect the

consumer‟s installation on the

expiry of the notice period.
Request for reconnection Licensee shall reconnect the

consumer‟s installation within two
days of payment of past dues
along with reconnection charges
and Service Line charges,
wherever applicable, . Dormant
connections would be
reconnected only after all
formalities as required in the case
of new connections is complied
with.
Consumer wanting disconnection Licensee to carry out special

reading and prepare final bill,
including all arrears upto the date
of billing, within five days of
receiving such request

SCHEDULE-II
Overall Standards of Performance
1.1 Normal fuse-off calls: The Licensee shall maintain the percentage of fuse-
off calls rectified within the time limits prescribed under sub-paragraph 1.1 of
Schedule-I to total calls received not less than 99%.
1.2 Line Breakdowns: The Licensee shall ensure restoration of power supply
within the time limits prescribed in sub-paragraph 1.3 of Schedule-I. The
Licensee shall achieve this standard of performance in at least 95% of the
cases.
1.3 Distribution Transformer Failures: The Licensee shall maintain the

percentage of distribution transformers replaced within the time limits
prescribed in sub-paragraph 1.4 of Schedule-I to the total distribution
transformers failed not less than 95%.
1.4 Period of scheduled outages: Interruption in power supply due to

scheduled outages, other than the load-shedding, has to be notified in
advance and shall not exceed twelve hours in a day and in each such
event, the Licensee has to ensure that the supply is restored by 6:00PM. The
Licensee shall achieve both of these standards of performance in at least
95% of the cases.
1.5 Reliability Indices
The following reliability/outage indices are prescribed by the Institute of

Electrical and Electronics Engineers (IEEE) Standard 1366 of 1998. The

Licensee shall compute and report the value of these indices from 2005-06
onwards:
(a) System Average Interruption Frequency Index (SAIFI): The Licensee

shall calculate the value as per the formula and methodology specified
below.
(a) System Average Interruption Duration Index (SAIDI): The Licensee

shall calculate the value as per the formula and methodology
specified below.
(b) Momentary Average Interruption Frequency Index (MAIFI): The

Licensee shall calculate the value as per the formula and
methodology specified below.
Method to compute Distribution System Reliability Indices The Indices shall be

computed for the Discom as a whole by stacking, for each month all the
11KV/33KV feeders in the supply area, excluding those serving predominantly
agricultural loads, and then aggregating the number and duration of all
interruptions in that month for each feeder. The Indices would then be
computed using the following formulae:
n
1. SAIFI = (A * N )
i 1
i i
Where,
Nt
Ai = Total number of sustained interruptions (each longer than 5 minutes) on
ith feeder for the month
Ni = Connected load of ith feeder affected due to each interruption
Nt = Total connected load at 11KV in the Distribution Licensee‟s supply area
n = number of 11KV feeders in the licensed area of supply (excluding those

serving predominantly agricultural loads)

2. SAIDI =
 (B * N )
i 1
i i
Where,
Nt
Bi = Total duration of all sustained interruptions on ith feeder for the month.

3. MAIFI =
 (C * N )
i 1
i i
Where,
Nt
Ci = Total number of momentary interruptions (each less than or equal to 5
minutes) on ith feeder for the month

Note: The feeders must be segregated into rural and urban and the value of
the indices must be reported separately for each month.
4. The Licensee shall propose the target level of these indices annually while
submitting ARR. The Commission would accordingly notify these indices.
1.6 Frequency variations: The Licensee shall achieve coordination with other
network constituents such as State Transmission Utility, State Load Dispatch
Center, distribution Licensees and other transmission Licensees in an
endeavor to maintain the supply frequency as per the Indian Electricity Grid

Code as amended from time to time. The Licensee shall furnish the
unscheduled Interchange (UI) amount receivable/payable daily, on a
monthly basis, once the scheme of UI is introduced within the State.
1.7 Voltage Unbalance: The Licensee shall ensure that the voltage
unbalance does not exceed 3% at the point of commencement of supply.
Voltage Unbalance shall be computed in a manner to be specified by the
Commission separately or as part of the Distribution Code or Distribution
Operating Standards. The Licensee shall submit an exception report to the
Commission giving details of the instances when the voltage was beyond
the permissible band at the distribution transformer level.
1.8 Billing mistakes: The Licensee shall maintain the percentage of bills
requiring modifications following complaints to the total number of bills
issued, not greater than 0.2%.
1.9 Faulty meters: The Licensee shall maintain the percentage of defective
meters to the total number of meters in service, not greater than 3%.
1.10 Minimise electrical accidents:
Increase or decrease in no. of electrical accidents compared over a

period of time will also be an indicator of the Licensee‟s performance.
1.11 The Summary of Overall performance standards is as follows:
Service area Overall Standard of Performance
Normal fuse-off calls At least 99% calls received should be

rectified within prescribed time limits

in both Cities and Towns and in Rural

areas
Line Breakdowns At least 95% of cases resolved within
time limit in both Cities and Towns and
in Rural areas
Distribution Transformer failure At least 95% of DTRs to be replaced
within prescribed time limits in both
Cities and Towns and in Rural areas
Period of scheduled outage
Maximum duration in a
single stretch At least 95% of cases resolved within
Restoration of supply by 6:00 time limit
PM
Street Light Faults

Rectification of line faults
At least 90% cases should be
Replacement of
complied within prescribed time limits
fused/defective unit
Continuity Indices
SAIFI To be laid down by the Commission
SAIDI based on the targets proposed by
MAIFI the Licensees.
Frequency variations To maintain supply frequency within
range as per IEGC.
Voltage Unbalance Maximum of 3% at point of
commencement of supply
Percentage billing mistakes Not exceeding 0.2%
Percentage faulty meters Not exceeding 3%

SCHEDULE –III
GUARANTEED STANDARDS OF PERFORMANCE AND COMPENSATION TO
CONSUMERS IN CASE OF DEFAULT
Service Area Standard Compensation payable to

consumer in case of violation
of Standard
(default shall be
considered from the time
consumer has made
complaint)
1. New Connection
Release of connection Within thirty days of Rs.10 per Rs 1000 (or part
receipt of application thereof) of the demand
(along-with prescribed charges deposited by
charges) consumer for each day of
default
2. Billing
First Bill Within four billing 5% of the billed amount
cycles subject to maximum of Rs.
Provisional Billing For not more than two 100/- upto 01.06.2007
billing cycles 10% of the billed amount
subject to maximum of Rs.
250/- beyond 01.06.2007
3. Network expansion/enhancement required to release supply

Electrified Areas Fifteen days Rs.10 per Rs 1000 (or part
(where extension of thereof) of the demand
line upto five poles is charges deposited by
required) consumer for each day of

Electrified Areas default

(Where extension of Sixty days
lines or augmentation
of Distribution
Transformer is
required)
Electrified Areas
(Where new One hundred and Rs.10 per Rs 1000 (or part
Distribution twenty days thereof) of the demand
Transformer is charges deposited by
required) consumer for each day of
Electrified Areas default
(Where existing 11 KV One hundred and
network needs to be eighty days
strengthened)
Electrified Areas Two hundred and forty Rs.10 per Rs 1000 (or part
(Where existing 66/33 days thereof) of the demand
kV grid sub-station charges deposited by
needs to be consumer for each day of
augmented) default
Un-Electrified Areas One hundred and
10% of the amount
(Where augmentation twenty days
deposited by developer per
from nearby existing
week of default
network is possible)

Un-Electrified Areas/ Twelve months

Green Field Projects
(Where new network is
to be laid or grid
station needs to be
established)
4. Transfer of consumer‟s connection and conversion of services
Transfer due to Within two billing
change in cycles of acceptance
ownership/occupancy of application
of property
Rs. 50 for each day of
Transfer to legal heir Within two billing
default
cycles of acceptance
of application
Load reduction Within ten days of
acceptance of
application, shall be
effective from next
billing cycle
Change of category Within ten days of
acceptance of
default
application, shall be
effective from the
date of deposit of
inspection fee
5. Meter complaints
Testing of meter Within fifteen days of Rs. 25 for each day of
receipt of complaint default
Replacement of burnt Within six hours
meter restoration of supply by Rs. 50 for each day of
bypassing the burnt default
meter. Meter to be

replaced within three

days
Replacement of Within fifteen days of
defective meter declaring meter Rs. 50 for each day of
defective default
6. Power supply failure
Fuse blown out or Within three hours for
MCB tripped Urban areas
Within eight hours for
Rural areas
Service line broken Within six hours for
default
Service line snapped Urban areas
from the pole Within twelve hours for
Rural areas
Fault in distribution Temporary Supply to
line/system be restored within four
hours from alternate
source, wherever
feasible.

Rectification of fault
default
and thereafter
Restoration of normal
power supply within
twelve hours
Distribution transformer Temporary Restoration
failed/burnt of supply through
mobile transformer or
another backup
default
source within eight
hours, wherever
feasible

Replacement of failed
transformer within forty
eight hours
HT mains failed Temporary restoration
of power supply within
default
four hours, wherever
feasible.
Rectification of fault
within twelve hours
Problem in grid (33 kV Restoration of supply
or 66 kV) substation from alternate source,
wherever feasible
default
within six hours
Roster load shedding
may be carried out to
avoid overloading of
alternate source.
Repair and restoration

of supply within forty
eight hours

Failure of Power Restoration of supply

Transformer from alternate source,
wherever feasible
within six hours
Roster load shedding
may be carried out to
avoid overloading of
alternate source.
Rectification action default per day
plan to be intimated to
the Commission within
seventy two hours
Rectification to be
completed within
twenty days
Street light faults Rectification within Rs. 50 for each day of

seventy two hours default
7. Voltage fluctuation
Local problem Within four hours Rs. 50 for each day of
Tap of transformer Within three days default
Repair of distribution Within thirty days
line / transformer /
capacitor
default
Installation and Up- Within ninety days
gradation of HT / LT
System

Note : The provisions from Sr. no. 1 to Sr. no. 5 shall come into effect from
01.06.2007. The provision at Sr. no. 6 and 7 shall come into effect six months
thereafter ie. from 01.12.2007
Manner of payment of compensation amount:
1. The Licensee shall register every complaint of a consumer regarding failure
of power supply, quality of power supply, meters, bills etc., at the Centralized
Complaint Center or Complaint Centers, Commercial Manager and intimate
the complaint number to the consumer.
2. The Licensee shall maintain consumer-wise records regarding the

Guaranteed standards of performance in order to give a fair treatment to all
consumers and avoid any dispute regarding violation of standards.
3. All payments of compensation shall be made by way of adjustment against

current and/or future bills for supply of electricity, but not later than ninety days
from the date of violation of a Guaranteed Standard.
If the Licensee, however, fails to dispense the compensation amount as laid

down in paragraph 3 above the aggrieved consumer(s) can approach the
respective Consumer Grievance Redressal Forum for redressal of grievances of
consumers to seek such compensation. In such event, additional penalty may
be levied on Licensee for not implementing regulations faithfully on a case-to-
case basis.

ANNEXE-I
Company Name M/s ___________________________________
Application for Connection
Application
Number
Educational
Dom Residential Charitable
Hostel Institution Religious Others Paste (do not
estic
staple)
attested
Non Shop Bank Hospital Auditorium Hotel Others Passport size
Cate Dom Photograph

of Applicant
gory estic
of Public Municipal PWD Delhi CGHS CPWD Others
Electri Lighti Corporation Developme
city ng Of Delhi nt Authority
Usage
Railway Traction
Industrial Agricultur
al DMRC
Change of Name Temporary Connection
1 Applicant‟s Name (In Capital)
Address at House
which supply Street
2.a is required Colony/Area
(Billing Pin
Address)
Telephone No. (if any) Mob
E-mail (if any)
Office
2.b address
Pin
Permanent
2.c
address

Pin
3 Please indicate whether you want to install your own Bureau Yes / no
Of Indian Standards approved meter
3 Nearest Landmark Pole No./Feeder pillar No./Nearest h. no
and New K No. (if available)
4 Load
applied for
(in kw)
5 List of 1 Passport Size Photograph of Applicant
Document
attached
2 Electrical Contractor Certificate for Internal Wiring (in the
prescribed form)
3 Fire Fighting/Lift Safety Certificate (wherever applicable)
4 Address Proof
Anyone of the following
a. Electoral Identity Card
b. Passport
c. Driving License
d. Ration Card
e. Photo Identity Card issued by any Govt. Agency
5 Proof of Ownership/Occupancy (Anyone of the
following)
a. GPA
b. Possession Letter
c. Rent Receipt with Proof of Ownership of
Landloard
d. Lease Agreement
6 No Objection Letter of Landloard along with Proof of
Ownership of landlord

7 Other Documents; applicable for selected consumer

category
a. Industrial
Valid Industrial License/lal Dora Certificate in
case of rural areas
b. Agricultural Consumers
i. Certificate of Residence from Block
Development Officer
ii. No Objection Certificate from
Development Commissioner/Block
Development Officer for tube wells
c. Non-domestic for Khokhas and Temporary
Structure
i. Teh Bazaari Receipt Number
ii. No Objection Certificate for
Khokha/Temporary Structure for for
Municipal Corporation Of Delhi/Delhi
Development Authority/Land Owning
Agency
Date : Signature of Applicant

List of Documents
List of 1 Passport Size Photograph of Applicant

Document
attached
2 Electrical Contractor Certificate for Internal Wiring (in the
prescribed form)
3 Fire Fighting/Lift Safety Certificate (wherever applicable)
4 Address Proof
Anyone of the following
a. Electoral Identity Card
b. Passport
c. Driving License
d. Ration Card
e. Photo Identity Card issued by any Govt. Agency
5 Proof of Ownership/Occupancy (Anyone of the
following)
a. GPA
b. Possession Letter
c. Rent Receipt with Proof of Ownership of Landlord
d. Lease Agreement
6 No Objection Letter of Landlord along with Proof of
Ownership of landlord

7 Other Documents; applicable for selected consumer

category
a. Industrial
Valid Industrial License/lal Dora Certificate in case
of rural village
b. Agricultural Consumers
iii. Certificate of Residence from Block
Development Officer
iv. No Objection Certificate from
Development Commissioner/Block
Development Officer for tube wells
c. Non-domestic for Khokhas and Temporary Structure
iii. Teh Bazaari Receipt Number
iv. No Objection Certificate for
Khokha/Temporary Structure for single
delivery supply
Date : Signature of Applicant

Enclosure to ANNEXE-I
DECLARATION /UNDERTAKING
This Declaration/Undertaking is executed on this (date)__________day of

(month)___________(year) 200 at New Delhi by
* Mr./Ms./Mrs…………………………………………………………………………………….,
son/daughter/wife of _____________________________], aged ______________yrs.
Resident of ____________ unless the context otherwise provides includes
his/her/their respective heirs, Legal representatives, successors and assigns
and the Applicant(s) hereby swear(s) and declare(s) as under
OR
* (Name of Applicant), a company duly incorporated under the provisions of
the Companies Act, 1956 and having its registered office at
__________________(hereinafter referred to as The Applicant(s) which unless
the context otherwise provides includes their legal representatives, and
assigns, through its authorized representative hereby swears and declares as
under
OR
* A Sole proprietorship/ a Partnership Firm having its office at ___________________
hereinafter referred to as the Applicant, which unless the context otherwise
provides includes its successors and assigns, through
Mr.______________________, who is a Partner or an authorized representative
hereby swears and declares as under:
That the applicant shall abide by the provisions of The Electricity Act, 2003, all
applicable laws, Conditions of Supply/Tariff Orders and any other Rules or
Regulations as maybe notified by the DERC, as applicable from time to time.

* Delete whichever is not applicable

Signed and delivered in the presence of:
Witnesses:
1. Signature of the Applicant
2. Signature of the BM (D)

Inspection Report
From
M/s (Wiring Contractor)
Ref. No._____________________________________-
M/s
__________________________________________________________________________
_______________________________
(Name of the Licensee)
Dear Sir,
We hereby inform you that Electrical installation at the premises bearing no.
__________________________________________________________situated on
_________________________________________________ Road/Street occupied by
_______________________________________________has been completed by us
and is ready for your engineer to test and connect up with your mains. The
installation was tested by us on ______________________________________and
the installation resistance was __________________________mega ohms. The
installation comprises the following:
No. of Size of Lamps Fans Plugs (5 Plugs (15 Other
circuits left Conductor amp) amp) Domestic Total
to right on appliances KW
Distribution
No Watt No. Watt No. Watt No. Watt Descript Watt
ion
Circuit No. 1
Circuit No. 2
Circuit No. 3
Circuit No. 4
Circuit No. 5
Circuit No. 6
Total

1. Licensed wiring Contractor License No. Date D D M M Y Y Y Y

(Name)
Address
City Pin
Name of the Applicant S/o
Address where
supply is required
City Pin
Address where bill is to be sent
City Pin
Signature of Wiring Contractor Signature of Applicant
Date :______________________

ANNEXE II
Company Name M/s __________________________________
Application for Temporary Connection
Application
Number
Paste (do not

staple)
attested
Passport size
Photograph
of Applicant
1 Applicant‟s Name In
Capital)
(Owner/Other
Address House
Street
2.a
Colony/Area
Pin
Telephone No. Mob
E-mail
Office
2.b address
Pin
Permanent
2.c address
Pin

3 Load
Applied for
(in kw)
4 Purpose of 1. Marriage/function
Temporary 2. Construction
Connection 3. Thresher
4. Others
5 Period of 1. Less than 16 days
Connection 2. 16 days and beyond 16 days upto 3 months
6 Temporary Date Month Year
Connection
period From
To
Signature of Applicant

ANNEXE III
Company Name M/s __________________________________
Application for Change of Registered Consumer
Application
Number
Paste (do not

staple)
attested
Passport size
Photograph
of Applicant
A Connection Particular and Existing Connection:

1 Existing Consumer No.
2 Address at House
which Street
supply is Colony/Area
provided Pin
(Billing
Address)
3 Name (In Capital) of
existing Reg. Consumer)
4 Owner in whose name connection

is to be changed

Name (In Capital) in

whose name connection
to be changed
5 List of 1. Copy of latest bill duly paid ☺

Documents 2. Proof of ownership of property ☺
to be 3. NOC of previous owner for transfer of security deposit ☺
enclosed

ANNEXE IV
Company Name M/s ___________________________________
Application for Transfer of Ownership to Legal heir
Application
Number
Dome Educational
Residential Hostel Religious Charitable Others
stic Institution
Non Shop Bank Hospital Auditorium Hotel Others
Categ Dome Paste (do not
staple)
ory of stic
attested
Electri Railway Traction Passport size
city Photograph
of Applicant
Usage: DMRC
Industrial Agricultural
A Connection Particular of previous Owner:

Address at House
which Street
2
provided Pin
(Billing
Address)
Name (In Capital) of
3 Original Reg. Consumer
Telephone No.

E-mail
B Particular of New Owner
2 Name (In Capital)
Telephone No. Mob

E-mail
4 List of
Documents: 1. Copy of latest bill duly paid
2. Copy of Mutation letter/Legal heir certificate
3. NOC from other Legal heir in case correction is to be
changed in the name of one of the Legal heirs

ANNEXE V
Company Name M/s____________________________________
Application for Load Enhancement/Reduction
Application
Number
Education
Dome
Residential Hostel al Religious Charitable Others
stic
Institution
Categ
Non Shop Bank Hospital Auditoriu Hotel Others
ory of
Dome m
Electri
stic
city
Railway Traction
Usage:
Industrial Agricultural
DMRC
Load Enhancement Load Reduction

Existing Load __________________KW Addl. Load Reqd./
________________KW
Total Load____________KW
after
Load Reduction reqd.
enhancement/Reduction
_______________KW


2 Applicant‟s Name In
Capital)
Owner/Other
Address at House
which Street
3
provided Pin
(Billing
Address)
Telephone No. Mob
E-mail
4 List of 1. Installation Test Report is additional wiring is done
Documents: 2. Any other document (please specify)

ANNEXE VI
Company Name M/s ___________________________________
Application for Change of Category:
Application
Number
Domestic Domestic
Non Domestic Non Domestic
Present Industrial - SIP Category of Industrial – SIP

Category usage to be
of Usage: Industrial – LIP changed to Industrial – LIP
1 Applicant‟s Name (In

Capital)
Address House
Street
2.a
Colony/Area
Pin
Telephone No. Mob
E-mail
3 (a) Existing
Consumer K.No.

(b) Existing Load as

per electricity bill
(kW/HP)
4 Change of Category
desired
5 List of 1. Installation Inspection Report.
document
attached 2.
3.
4.

ANNEXE VII
METER TESTING REPORT
1. CONSUMER PARTICULARS
Name of consumer ……………………….……….………………………………….………
Address………………………………….…..……………………………….…………………..
K. No.………………………………………….………………………………….………………
Sanctioned Load…….…………………….…………………….……………………………
2. METER PARTICULARS
Meter No. ………………………... Size…………………………………
Dial No. …………………………...
Size…………………………………
Type……………………………….. C. T. Ratio…………………………
E/L LED Status Rev LED status

C. T. Ratio…………………………
3. REVOLUTION/PULSE TEST
Meter Constant………………………….. Load
……………………………………….
Load ……………………………………….
Reading before test……………………. Reading after test
………………………
Reading after test ………………………
No. of Revolution/pulse taken…………….….. Actual Time Taken for the
test………………….
Energy Recorded by meter…………… Energy Recorded by accucheck……..
Sl. No of Accucheck………………… Calibration validity upto……………………..
Error…………………………………………..

RESULT
Consumer Meter recorded ………………% Less/More Consumption, Need
Replacement/Results are within Limits
It is to certify that the testing has been carried out as per the procedure
prescribed by the Commission. An external load of …… kW was used for
testing for 1 kWh and total time taken was……..min. The testing was carried
out by using optical scanner for counting the pulses/revolutions. Before
entering the premises the Identity Card was shown and Visiting Card handed
over to the consumer.
Signature of Consumer Signature of Company Official
Note: Approximate time taken for test for different external loads is as under
Load in kW Approximate time in Minutes
1 kW 60
2 kW 30
4 kW 15
5 kW 12

ANNEXE VIII
Company Name M/s __________________________________
Application for Self Assessed Bill
Application
Number
1 Name Capital
(Owner/Other)
Address House
Street
2
Colony/Area
Pin
3 K. No.
Date
4 Based on 1. Previous Reading
reading 2. Current Reading
3. Net Consumption
Amount
5 Based on
average
consumption Amount:
of last 6
months
6 Mode of Cheque
Payment DD/P.O.
Cash
Date :

ANNEXE IX
Company Name M/s ___________________________________
Application of Advance Payment
Application
Number
1 Application Name In
Capital)
(Owner/Other
Address House
Street
2
Colony/Area
Pin
Telephone No. Mob
E-mail
K. No.
3
Pin
4. Payment
a Advance
being made:
4.b Previous dues
(if any):
4.c Net
Advance
Payment
5 Mode of Cheque Details
Payment DD/P.O.
Cash

ANNEXE X
Company Name M/s ___________________________________
Application for Disconnection
Application
Number
Particular of existing owner

(K. No.)
2 Name (In Capital)
Address at House
which Street
3
disconnection Colony/Area
is required Pin
Telephone No. Mob
4 Date on which disconnection is to be carried
out
5 List of 1. Copy of latest bill duly paid
Documents:
Date:

ANNEXE XI
Inspection Report
Date of Inspection Sl No
Name of the Dist.
Consumer
Zone
Name of the User K. No.
Address Book No.
Load Details
Sanctioned
Load
Billing Load
Total
Connected
Load
Category/Tari
ff Code
Type of Irregularity Inspecting E Zo Pv Oth

Agency NF ne t. ers
Misuse/ Unauthorized Excess Load
Use
Direct D LP
Theft A F
E

Meter No. CT Box Seal Found___________________________

(Painted)______________ No.___________________ ________________________________
________________________________ ________________________________
________________________________
Meter No. (Dial) Meter Box Found___________________________

__________________ Seal____________________ ________________________________
________________________________ ________________________________
________________________________
________________________________
Reading (KWH)_________________ Meter Terminal Seal Found___________________________

No_____________ ________________________________
________________________________
Reading (KVAH)________________ Half Seal No. Found___________________________
_____________________ ________________________________
________________________________
Reading (KVARH)_______________ Working
meter____________________
MDI)____________________________ Cable
Status______________________
Power Factor)__________________
Size)____________________________
Type)___________________________
CT Ratio)______________________
Shunt Capacitor __________________No. of Shunt Capacitor of

______________________rating make_________________ found installed in working
order to maintain the power factor/no shunt capacitor found installed. Power
factor measured ____________________________lagging

Generator: _____________________KVA found installed with/without permission

Details of Paper Seal (Johnson‟s)
Pasted______________________________________________________________________
_____________________________________________________________________________
__________________________________________________
Other observations by Inspection

Team:___________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
______________________________________________
Advice to Consumer :- You are requested to please appear before EAC on time
and date mentioned in show Cause Notice inspection team member/police
man
Signature of Consumer
Signature of authorized officer __________ __________ __________ __________
Name 1. __________ 2. __________ 3.__________ 4.__________
Designation __________ __________ __________ __________
Employee No.__________ __________ __________ __________

ANNEXE XII
Form for lodging complaint regarding load shedding
4. Name of the Consumer:
5. Address and contact No:
6. Area affected due to load shedding:
7. Date of load shedding
8. Duration of load shedding

ANNEXE XIII
Assessment of energy in cases of theft/pilferage
Assessment of energy in the cases of theft/pilferage shall be done based on the
following formula :
Units assessed = L x D x H x F, where

Where L is load (connected/sanctioned load whichever is higher) in kW
where kWh rate is applicable and in kVA where kVAh rate is applicable.
D is number of days per month, during which theft / pilferage is

suspected and shall be taken for different categories of use as below :
a) Continuous industry 30 days
b) Non-continuous industry 25 days
c) Domestic use 30 days
d) Agriculture 30 days
e) Non-Domestic (continuous)
Viz. Hospitals, hotels and restaurants,
guest houses, nursing homes, petrol pumps. 30 days
f) Non domestic (general) i.e. other than (e) 25 days
H is use of supply hours per day, which shall be taken for different
categories of use as below :
a) Single shift industry (day / night only) 10 hrs.
b) Non-continuous process industry (day and night) 20 hrs.
c) Continuous process industry 24 hrs.
d) Non-domestic (general) including restaurants
Hotels, hospitals, nursing homes, guest houses,
petrol pumps 20 hrs.
e) Domestic 8 hrs.
f) Agriculture 10 hrs.
F is load factor, which shall be taken for different categories of use as

below :

a) industrial 60%
b) non-domestic 60%
c) domestic 40%
d) agriculture 100%
e) direct theft# 100%
The working hours for the purpose of assessment in the cases of bonafide
domestic use for operating domestic water pump, microwave owens, washing
machines and petty domestic appliances shall not be considered for more
than one hour working per day on 100% load factor.
Assessment of energy in case of temporary connection

In the case of temporary connection the assessment for pilferage of energy
shall be done as per the following formula:
Units assessed = L x D x H, where
L = Load (connected/declared connected/sanctioned load
whichever is higher) in kW
where kWh rate is applicable and in kVA where kVAh rate is
applicable
D = No. of days for which supply is used

H = 12 hours

Annexure -XIV
(Intimation of committing of theft and option for compounding of offence of

theft Under Section 135, 138 read with 152 of Electricity Act 2003).
( Name of Licensee)
From (Designated & Authorized Officer of Licensee),

--------------------------------------------------
--------------------------------------------------
--------------------------------------------------
To Sh. _____________________
(complete address)
Memo No: Dated:
Subject:- Theft of Electricity-Option to Compound.
Dear Sir,
Your premises bearing A/C No. ________was inspected by the checking
party consisting of S/Shri:-
Sr. No. Name of Officer/Official Designation
1
2
3
4
On dated _________ at time ________(AM/PM)
2. During above inspection, the following act(s) of dishonest use of electricity

were noticed by the authorized Inspecting officer (A.I.O.):-
The memorandum of inspection and seizure was duly handed over to you/
Sh.______________________being present at the time of such
inspection.
Or
The memorandum of inspection and seizure was pasted on your premises
in the presence of Shri _________________ and Sh.
_________________.
3. The above facts indicate that you have been indulging in dishonest use of
electricity which is an offence under Section-135/138 of Indian Electricity
Act-2003 and invites registration of FIR under the said section.
4. The loss to the Licensee, on account of committing theft of electricity by
you, has been worked out as under.
5. However, as per Electricity Act-2003, there is a provision to compound the

offence under Section 152 of Act and you are hereby afforded an
opportunity to compound the above offence.
6. The compounding amount (as per Section 152 of the Act) and amount of
Rs_________________to be paid by you for the above dishonest act(s).
Details of compounding amount is as under:-
_____________________________________________________________
_____________________________________________________________
7. You may opt for compounding the offence by paying the above mentioned
amount within 3 days of the issue of this letter subject to approval of the
above the designated/authorized officer u/s 152 notified by the Govt.. If
you compound the offence, no further proceedings shall be initiated against
you. In case you fail to compound the offence within the period specified,
action shall be taken against you under the Electricity Act-2003 and FIR
shall be lodged with the concerned Police Station under Section-135/138 of
IEA- 2003.
8. You will have to submit your consent on the prescribed form for compounding
of the above Under Section 152 of above act ibid (Prescribed Form Attached as
per Annexure-III)
9. The supply shall be restored only after deposit of the amount of

compounding/loss to the Licensee.
Stamp & Signature

Of Designated & Authorized Officer
Copy forwarded to:

1. The DGM_____________ with reference to the site checking Report
No.___________dated
2. The …………………………………(concerned officer of Licensee)

3. The. ………………………………………
ANNEXURE-XV
Consent Form for Compounding of offence u/s 152 of the Indian Electricity
Act, 2003.
The Designated & Authorized Officer,
_____________________________
(name of the designated officers by the
govt. with complete address)
Subject:- Consent for Compounding of offence U/S 152 of Indian

Electricity Act, 2003.
With reference to your memo no. ………………….. and ………………………………

I hereby submit my consent for compounding the offence. I am ready to pay
Rs………………………….as the Compounding amount to settle the case.
Please accept the same.
Applicant Name & Address

Compounded for Rs…………………
Designated & Authorized Officer,

(under section 152 notified by govt. )
with complete address
Annexure - XVI
(Intimation of committing of theft and option for compounding of offence of

theft Under Section 135, 138 read with 152 of Electricity Act 2003).
( Name of Licensee)
From (Designated & Authorized/Assessing Officer of Licensee),

--------------------------------------------------
--------------------------------------------------
--------------------------------------------------
To Sh. _____________________
(Designated and authorized officer notified by the Govt. of India under Section 152)
(complete address)
Memo No: Dated:
Subject:- Theft of Electricity-Option to Compound.
Dear Sir,
The premises of Sh…………………….having H.No………………………
bearing A/C No. ________was inspected by the checking party consisting of S/Shri:-
1
2
3
4
On dated _________ at time ________(AM/PM)
2. During above inspection, the following act(s) of dishonest use of electricity

were noticed by the authorized Inspecting officer (A.I.O.):-
The memorandum of inspection and seizure was duly handed over to you/
Sh.______________________being present at the time of such
inspection.
Or
The memorandum of inspection and seizure was pasted on your premises

in the presence of Shri _________________ and Sh.
_________________.
3. The above facts indicate that the consumer was indulging in dishonest use
of electricity which is an offence under Section-135/138 of Indian Electricity
Act-2003 and invites registration of FIR under the said section.
4. The provisional loss to the Licensee, on account of committing theft of

electricity by the consumer has been worked out as under.
5. However, as per Electricity Act-2003, there is a provision to compound the

offence under Section 152 of Act.
6. The compounding amount (as per Section 152 of the Act) and amount of
Rs_________________is to be paid the consumer for the above dishonest
act(s). Details of compounding amount is as under:-
_____________________________________________________________
_____________________________________________________________
7. He has been given opportunity to opt for compounding the offence by paying
the above mentioned amount within 3 days of the issue of this letter subject
to approval of the above by you u/s 152 notified by the Govt.. If you will
allow compound the offence, no further proceedings shall be initiated against
the consumer. In case you may not allow to compound the offence within the
period specified, action shall be taken against the consumer under the
Electricity Act-2003 and FIR shall be lodged with the concerned Police
Station under Section-135/138 of IEA- 2003.
8. Please submit your approval on the above. This is subject to the option given
by the consumer for compounding of offence under section 152.
9. The compounding shall be allowed subject to your approval.
Stamp & Signature
Assessing officer of Licensee
Copy forwarded to:

1. The DGM_____________ with reference to the site checking Report
No.___________dated
2. The …………………………………(concerned officer of Licensee)

3. The. ………………………………………
ANNEXURE- XVII
(Lodging of FIR against the person on account of theft of Electricity Under

Section 135/138 read with 151 of the Indian Electricity Act 2003).
(LICENSEE)
From ……………………………………..
……………………………………..
To The Station House officer,
Police Station___________(Complete address)
Memo No: Dated:
Subject:- Lodging of FIR against Shri __________________under

section-135, 138 of Electricity Act-2003.
On receiving information through reliable sources/on receiving complaint that at

the above mentioned address where electricity is dishonestly being comsumed by
the person, the premises of
Shri/Smt._________________________________________________________
_________________________________________________________________
(give name and complete address and also account No. in case the person is a
consumer), was inspected on dated__________time_________by the checking
Party whose names have been mentioned below:-

1
2
3
4
The inspection was done in the presence of

1. Shri/Smt.________________________ (occupant of the place/adult male
Member / owner of the place).
2. Two independent witnesses (i) Sh./Smt. ………………………..
(ii) Sh./Smt…………………………
3. In case no witness from the neighborhood available then the name of Member of
RWA & Address
Sh./Smt…………………………………………………………………………………………
…………………………………………………………………………………………………...
During the above inspection, the following acts of dishonest use of electricity were
detected by the checking team.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
The Memorandum of inspection and seizure was duly handed over to

Shri____________________________________________________________
being present at the time of checking.
OR
The Memorandum of inspection and seizure was pasted on his premises in the
presence of Shri/Smt._____________________and Shri/Smt.________________
_________________________________________________________________
The above facts indicate that Shri/Smt. _________________________ have

been indulging in dishonest use of electricity under Section-135/138 of I.E.A.-
2003 which causes loss of revenue to the Licensee amounting to Rs.__________.
Accordingly, you are requested to lodge an FIR under section-135/ 138 of Indian
Electricity Act-2003 against the above said person under intimation to this office.
DA/Copy of memo. of inspection Name & Designation of Officer

Along with seizures, photos and CD of Licensee with complete
of video recorded. address
Endst.No.Ch- / Dated
Copy of the above is forwarded to the following for information & n/action
please:-
1. The ________________,___________.
2. The Asstt. Commissioner Police,___________.
3. The GM (Operation) Licensee_____,__________
4. The DGM(OP)Divn./,_______________
5. _______________________________________
Name & Designation of

Officer of Licensee with
complete address

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Delhi Electricity Supply Code and Performance Standards Regulations 2012

DRAFT DELHI ELECTRICITY SUPPLY CODE

(TO BE PUBLISHED IN DELHI GAZETTE EXTRAORDINARY PART IV)

No. F.17(85)/Engg./DERC/2011-12/ In exercise of the powers conferred by

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

Commission and such amended forms/ formats would be posted on the

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

(iii)the sanctioned load wherever contract demand has not been

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

s. “Distribution System” means the system of wires and associated facilities

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

zd. “Licensed Electrical Contractor (LEC)” means a contractor licensed

Actual units consumed in a given period

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

metering arrangements have been made by Licensee for supply of

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

(2) Unless the context otherwise requires, words or expressions

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

General Instructions about voltage level at which Sanctioned load is to be released:

Sanctioned Load (SL) Voltage level at which connection is to

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

(x) Electric crematoriums.

(xi) Bread and Breakfast Establishments (Residential Premises)

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

(Incredible India) Bread and Breakfast Establishments

(xiii) Cattle / Dairy Farms/ Dhobhi Ghat with total consumption of

(xiv) The consumers running small commercial establishments from

Where separate meters, under different K. Nos., for domestic

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

5. Non – Domestic Low Tension (NDLT-I)

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

ii All connections up to a load of 10 kW shall be serviced through a Single

6. Mixed Load High Tension (MLHT)

i MLHT connections are provided to consumers having load (other than

7. Small Industrial Power (SIP)

i Such connections are provided to Industrial consumers with load up to 100

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

8. Large Industrial Power

10. Mushroom cultivation

11. Street lighting

i Connections under this category are provided to all street lighting

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

12. Signal and Blinkers

13. Railway Traction

14. Delhi Metro Rail Corporation Ltd.

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

16. Electricity Connection in Electrified Colonies/Areas

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

Authority under section 55 of the Act, if such connection is to be provided

17. Connection where system augmentation is required:

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

1. Extension of LT line upto 5 poles Fifteen

4. Electrified Areas where existing 11 KV network needs to be

5. Electrified Areas where existing (66/33 kV grid sub-station Two

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

18. Connection in Un-electrified areas:

To be published in Part IV of Extraordinary Gazette of Govt. of NCT of Delhi

requirement for supplying