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Quality Management System Process Map

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Quality Manual

ISO 22000:2018 Food Safety Management System

Interaction of FSMS Processes

Customers & Interested Parties

Management & Review Processes


Customer Requirements Customer Satisfaction
Strategic Direction,
Operational Operation & Product
Purpose & Realization
Quality Planning Management Customer Feedback
Strategic Planning System Planning Customer Perceptions
Production Planning Complaints
PLAN DO Product Returns
Process Planning
Design Reviews Corrective Action
Performance
Corrective Action &
Evaluation &
Improvement
Management Review
CHECK ACT

QMS Requirements QMS Data Points

Policy, Objectives & KPIs Supplier Metrics


Risk & Opportunity Process Metrics
Competence & Awareness Product Metrics
Resources Service Metrics
Responsibilities & Authority Non-conformances
Operation & Production Processes

2. Contract 3. Produce
1. Receive Order
Review Quote

A. New or
4. Order
Existing
Acceptance
Product?

Existing New

6. Engineering 7. Purchasing & 8. Receiving B. Production &


5. Specifications
Change Control Outsourcing Inspection, ID & Assembly
& Designs
& Validation Controls Traceability Processes

Non-conforming

C. Non-
9. In-process Inspection 10. Final Acceptance 11. Packaging &
12. Dispatch conforming
Product Storage
Outputs
Non-conforming

Support & Assurance Processes

Calibration Documents
Internal Data Root-cause Customers &
Training & Asset /Records &
Audits Analysis Analysis Interested
Maintenance Knowledge
Parties

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