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    Anywhere Cashless - Process and Feature Brief

    Uploaded by

    Madhu Sweetie
    Anywhere Cashless is a new initiative that allows customers to receive cashless treatment at any hospital nationwide, not just those in IL's existing network. This provides a better customer experience by eliminating out-of-pocket costs and hassles with reimbursement claims. To use the service, customers notify IL 24 hours before admission via the IL Take Care app and provide basic details. IL then facilitates cashless approval subject to policy terms and the hospital's acceptance. The goal is to guide customers seamlessly through non-network hospital admissions and focus on their health instead of insurance processes.

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    Anywhere Cashless - Process and Feature Brief

    Uploaded by

    Madhu Sweetie
    146 views9 pages
    Anywhere Cashless is a new initiative that allows customers to receive cashless treatment at any hospital nationwide, not just those in IL's existing network. This provides a better customer experience by eliminating out-of-pocket costs and hassles with reimbursement claims. To use the service, customers notify IL 24 hours before admission via the IL Take Care app and provide basic details. IL then facilitates cashless approval subject to policy terms and the hospital's acceptance. The goal is to guide customers seamlessly through non-network hospital admissions and focus on their health instead of insurance processes.

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    Original Title

    Anywhere Cashless - Process and Feature Brief (1)

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    Anywhere Cashless is a new initiative that allows customers to receive cashless treatment at any hospital nationwide, not just those in IL's existing network. This provides a better customer experience by eliminating out-of-pocket costs and hassles with reimbursement claims. To use the service, customers notify IL 24 hours before admission via the IL Take Care app and provide basic details. IL then facilitates cashless approval subject to policy terms and the hospital's acceptance. The goal is to guide customers seamlessly through non-network hospital admissions and focus on their health instead of insurance processes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    146 views9 pages

    Anywhere Cashless - Process and Feature Brief

    Uploaded by

    Madhu Sweetie
    Anywhere Cashless is a new initiative that allows customers to receive cashless treatment at any hospital nationwide, not just those in IL's existing network. This provides a better customer experience by eliminating out-of-pocket costs and hassles with reimbursement claims. To use the service, customers notify IL 24 hours before admission via the IL Take Care app and provide basic details. IL then facilitates cashless approval subject to policy terms and the hospital's acceptance. The goal is to guide customers seamlessly through non-network hospital admissions and focus on their health instead of insurance processes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 9

    Anywhere Cashless

    PAN INDIA LAUNCH


    Anywhere Cashless
    Anywhere Cashless
    Customer can avail cashless facility with out any payment* in any
    hospital, which is not a part of current network of IL.
    *Subject to policy T & C & hospital acceptance for cashless facility policy.

    Objective :- To drive efficiency and provide better customer


    experience through various enablers like Technology, Choice of
    Network and simplified claims service.

     To provide treatment to patient without incurring any cost from


    their pocket*.
     To provide hassle free cashless facility in customer choice of
    hospital
     To pitch these services as a USP with our health product

    *As per Policy T&C


    2
    Why Anywhere Cashless ?

    If customer approach If customer avails


    non network hospital Anywhere Cashless

    • Customer is entirely guided as per non- • No deposit, No payment at discharge & No out
    network hospital norms – Initial deposit. of pocket expenses*
    • Lack of insurance awareness - non- • Hassle-free Cashless facility
    payables, medical admissibility, sublimit, • Customer can focus on family wellbeing and
    etc., not worrying on insurance aspects in hospital
    • Customer has to pay all expenses, collect • Customer can avoid cumbersome
    all original payment receipts reimbursement process
    • Need to Coordinate with insurance • Customer can visit nearby hospital/suggested
    company and understand every minute hospital.
    *Payment aspects Subject to policy T & C
    detail to claim reimbursement

    3
    Anywhere Cashless- Customer flow

    Customers Hospitalization ILTC app Cashless Treatment

    Customer flow
    • Need of hospitalization
    • Intimations through IL Take care app
    PAN INDIA
    • Avail Cashless benefit – selected locations
    • Hassle-free discharge from the Hospital
    LAUNCH
    without paying any cost from the pocket*
    *As per policy T &C

    4
    Anywhere Cashless- IL Take Care
    Path : ILTC app -> Service we offer -> Health Assistance-> Anywhere cashless

    Alternatively reach us @
    Helpline - 040 6627 4205 (8am to 8pm from Mon to Sat except public holidays)
    Tollfree - 1800 2 666 – Ask for Doctor Team
    healthassistance@icicilombard.com

    https://ilhc.icicilombard.com/Home/healthassistance 5
    Marketing Content: Anywhere Cashless

    6
    FAQ`s – Anywhere Cashless
    1. What is Anywhere Cashless facility?
    Answer) Customer can avail cashless facility in any hospital, which is not in current network hospital list of
    IL, subject to hospital acceptance for cashless facility. No out of pocket expenses for customer subject to
    policy T & C.

    2. Is Anywhere Cashless facility available PAN India?


    Answer) Yes, We launched this facility entire country from dated 22 Mar 23

    3. Can I avail Anywhere Cashless facility post admission in non-network hospital?


    Answer) No, Customer needs to inform at least 24 hours before Date of Admission (DOA) to facilitate
    Anywhere Cashless

    4. Whom to contact to avail Anywhere cashless facility?


    Answer) Customer can reach IL through ILTC App
    Path : ILTC app -> Service we offer -> Health Assistance-> Anywhere cashless
    Helpline - 040 6627 4205 (8am to 8pm from Mon to Sat except public holidays)
    Tollfree - 1800 2 666 – Ask for Doctor Team
    Email- healthassistance@icicilombard.com

    7
    FAQ`s – Anywhere Cashless
    5. What information should customer provide to avail Anywhere Cashless facility?
    Answer) Customer needs to provide basic information like patient name, UHID, policy details, customer
    mobile number and email id, Planned Hospital Name, Diagnosis, Date of admission, Treating doctor name,
    Hospital address with pincode, Hospital contact person name & number.

    6. Is this Anywhere Cashless facility available for Emergency admission?


    Answer) No, As we need 24 prior intimation to serve patients under this feature. Request patients to admit
    in the nearest hospital for emergency cases ASAP.

    7. Is this Anywhere Cashless is applicable for Retail & Corporate customer?


    Answer) Yes, this facility of AWC is applicable for all Lombard customers, subject to policy T & C &
    Hospital acceptance.

    8. Are Daycare procedures covered under Anywhere Cashless facility? Like Cataract?
    Answer) Yes, Daycare procedures covered under AWC, subject to policy T & C & Hospital acceptance.

    8
    Thank You

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