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    Stela Stamenova CV

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    Stela Stamenova
    Stela Stamenova is a driven customer service professional with strong communication, problem-solving, and team leadership skills. She has over 5 years of experience in technical support roles, currently working as a Technical Support Engineer L2 and Quality Management Specialist. Stamenova earned a degree in English and American Studies from Sofia University and is fluent in English with advanced certifications. She also speaks Italian and German at a basic level.

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    Stela Stamenova CV

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    Stela Stamenova
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    Stela Stamenova is a driven customer service professional with strong communication, problem-solving, and team leadership skills. She has over 5 years of experience in technical support roles, currently working as a Technical Support Engineer L2 and Quality Management Specialist. Stamenova earned a degree in English and American Studies from Sofia University and is fluent in English with advanced certifications. She also speaks Italian and German at a basic level.

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    Stela Stamenova is a driven customer service professional with strong communication, problem-solving, and team leadership skills. She has over 5 years of experience in technical support roles, currently working as a Technical Support Engineer L2 and Quality Management Specialist. Stamenova earned a degree in English and American Studies from Sofia University and is fluent in English with advanced certifications. She also speaks Italian and German at a basic level.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    35 views2 pages

    Stela Stamenova CV

    Uploaded by

    Stela Stamenova
    Stela Stamenova is a driven customer service professional with strong communication, problem-solving, and team leadership skills. She has over 5 years of experience in technical support roles, currently working as a Technical Support Engineer L2 and Quality Management Specialist. Stamenova earned a degree in English and American Studies from Sofia University and is fluent in English with advanced certifications. She also speaks Italian and German at a basic level.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    S T E L A

    S T A M E N O V A

    CONTACT DETAILS

    +359878630806
    stella_stamenova@abv.bg
    ABOUT ME
    www.linkedin.com/in/stela-stamenova-
    99b2b4170
    I am a driven and highly passionate
    EDUCATION
    customer service professional with strong
    motivation that possesses the ability to
    adapt to quickly changing situations. Sofia University
    Confident and poised in interactions with 2015 - 2019 | English and American Studies
    individuals at all levels. Ready to assume
    responsibility for all service levels to be
    delivered to the respective customer to "Dr. Petar Beron" High School, Cherven bryag
    achieve excellent results. At the same 2010-2015 | Information Technologies with English Language
    time to make sure the alignment of all
    EXPERIENCE
    business processes.
    Tek Experts Bulgaria
    1/ 2020 - Technical Support Engineer L2
    Present Quality Management Specialist
    SKILLS
    Support Azure Monitor and Automation
    Exceptional communication technologies
    Superior customer service Supervise the technical team performance
    Team Leadership - lead, motivate and inspire which has increased immensely the high
    Effective Time Management/ Organisational client satisfaction since I occupied the
    Problem-solving role. Keep track of these metrics.
    Teamwork Act as a quality reviewer on the support
    Quality Management provided by the engineers to improve the
    Technical Management quality of the support
    Training and Development
    Performance improvement 7/ 2018 - Sutherland Global Services
    Attention to detail and to Priotirise 6/2019 Technical Support Agent
    Microsoft Office
    Delivered technical support by providing
    Outlook
    basic troubleshooting to customers via phone,
    Dynamics 365 chat and email on variety of products
    Basic knowledge of Windows and Linux servers
    Basic understanding of JSON file, Kusto and Bash Summer 2017 WAT program - Hostess/ Waitress
    lanugages in Boston, Massachisets
    Great sense of humour Sixty K Ltd (60K) Bulgaria
    7/ 2016 - Technical Support Agent
    6/2017
    Acted as a technical service agent that
    assisted customers with their Internet,
    landline and TV issues.
    COURSES AND CERTIFICATES
    HOBBIES AND INTEREST

    Traveling Cambridge English: Advanced (CAE)


    Cooking and hosting dinners
    Tennis on court/ Sport activities
    CEFR Level C2
    Learning a new thing (especially new languages)
    Movies and TV shows Digital Business Planning
    Music SoftUni Digital, Sofia
    Business Planing
    Team Management
    Marketing strategies

    PR Communications
    SoftUni Digital, Sofia
    Public communications
    PR strategies and measurements
    social media communication

    FOREIGN LANGUAGES

    English — Native/Bilingual (C2)


    Italian — A2 (currently taking a course at the Italian Cultural Institute
    German — A2 Limited Working

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