User Guide

MiVoice MX-ONE
MX-ONE Provisioning Manager User

Guide
Release 7.3 SP1
February 14, 2021
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© Copyright 2021, Mitel Networks Corporation
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Contents
Chapter: 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Target Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Internet Browser Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter: 2 MX-ONE Provisioning Manager Overview . . . . . . . . . . . . . . . . . 2

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Key Features of MX-ONE Provisioning Manager . . . . . . . . . . . . . . 2
Preferred Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Manual Workflow When Getting Started . . . . . . . . . . . . . . . . . . 3
Integrating With MITEL CMG . . . . . . . . . . . . . . . . . . . . . . . . 4
Integration With MiCollab Advanced Messaging . . . . . . . . . . . . . . 5
Integration With MS Active Directory . . . . . . . . . . . . . . . . . . . . 5
Integration With SIP-DECT OMM . . . . . . . . . . . . . . . . . . . . . . 6
Integration With MiCollab Server . . . . . . . . . . . . . . . . . . . . . . 6
Chapter: 3 Using MX-ONE Provisioning Manager . . . . . . . . . . . . . . . . . . .7

Logging In and Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . 7
Navigating in MX-ONE Provisioning Manager . . . . . . . . . . . . . . . 7
Icons, Symbols and other Graphical Elements . . . . . . . . . . . 8
Using the Help . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Basic or Advanced Settings . . . . . . . . . . . . . . . . . . . . .11
Enabling the Automatic Logout Indicator . . . . . . . . . . . . . . . . . .11
Chapter: 4 Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Self Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Adding Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Viewing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Filtering Data in List Views . . . . . . . . . . . . . . . . . . . . . .13
Sorting Listviews . . . . . . . . . . . . . . . . . . . . . . . . . . .13
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Comparing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Searching for Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Changing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Removing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Printing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Swapping Equipment Positions . . . . . . . . . . . . . . . . . . . . . . .16
Handling Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Creating a Template for a Configuration Item . . . . . . . . . . .16
Uploading or Downloading a Template . . . . . . . . . . . . . . .17
Using a Template to Create a Configuration Item . . . . . . . . .17
Using a Multistep Button . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Using Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using Backup & Restore . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Subsystem Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Chapter: 5 Using Compare with Subsystem . . . . . . . . . . . . . . . . . . . . . 21

Importing Data to MX-ONE Provisioning Manager . . . . . . . . . . . . .21
Importing from D.N.A. and CMG . . . . . . . . . . . . . . . . . . . . . .22
Importing from CSV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter: 6 Exporting Data from MX-ONE Provisioning Manager . . . . . . . . . 23

Exporting Data for CMG . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Exporting General Data . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Exporting Call Accounting Data . . . . . . . . . . . . . . . . . . . . . . .24
Chapter: 7 Tenant and Feature Configuration . . . . . . . . . . . . . . . . . . . . 25

Create a Service Provider . . . . . . . . . . . . . . . . . . . . . . . . . .26
Create a Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Create a Tenant Administrator . . . . . . . . . . . . . . . . . . . . . . .32
Create a Tenant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Chapter: 8 Setup a New MX-ONE PM to Monitor Different Sites . . . . . . . . . 36

CPE Mode Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Chapter: 9 End User Profile Settings to Monitor Group Data . . . . . . . . . . . . 44
Chapter: 10 System and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . 45

Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Changing the Log Level . . . . . . . . . . . . . . . . . . . . . . . .46
Chapter: 11 Post-Installation Configuration Tool . . . . . . . . . . . . . . . . . . . 47
Chapter: 12 MX-ONE Provisioning Manager Interface with WebSEAL . . . . . . . 48
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General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
WebSEAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Connection to the Provisioning Manager . . . . . . . . . . . . . . . . . .48
PM webserver_configuration for login via WebSEAL . . . . . . . . . . .49
Registration via WebSEAL . . . . . . . . . . . . . . . . . . . . . . . . . .52
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SCOPE
CHAPTER 1 INTRODUCTION
Introduction
This user guide describes a recommended workflow for adding data into MX-ONE Provisioning Manager
and how to use the system. MX-ONE Provisioning Manager (PM) is a web-based management tool used
to manage users and administrators for both MX-ONE and MX-ONE Provisioning Manager.
Scope
The user guide contains:
• A workflow describing in which order to add data into PM
• A description of the navigation and the user interface in PM
• An overview of how to perform actions in PM
• Additional information for some tasks
• PM system messages and error handling
Target Group
This document is intended for users of MX-ONE Provisioning Manager and support personnel.
Internet Browser Settings

There are a few settings and aspects that needs to be considered to optimize function and performance:
• Javascript must be enabled in the browser in order to use PM.
• The browser must be configured to refresh pages on every visit. For information about browser config-
uration, see help and documentation specific for your browser.
• Installing many plug-ins in the browser may affect the rendering performance of the browser and may
lead to longer lead time to display the web pages. PM does not require any browser plug-ins.
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SYSTEM REQUIREMENTS
CHAPTER 2 MX-ONE PROVISIONING MANAGER OVERVIEW
MX-ONE Provisioning Manager Overview

MX-ONE Provisioning Manager is a management tool for MX-ONE that is used to configure users and
assign services to the users. It is also used to configure administrators with different access privileges for
both MX-ONE and PM.
Subsystems can be connected to PM. A subsystem is a component of MX-ONE, for example, a MX-ONE.
Any combination of subsystems is allowed. The subsystems provide services to the users.
For more information about PM, see the description for MX-ONE PROVISIONING MANAGER.
MX-ONE Provisioning Manager can be connected to MS Active Directory. User changes in AD can auto-
matically trigger changes in PM and its subsystems. For more information, see the document MX-ONE
PROVISIONING MANAGER INTEGRATION WITH MS ACTIVE DIRECTORY.
MX-ONE Provisioning Manager is part of the MX-ONE Manager concept that consists of several opera-
tion and maintenance applications providing management functions for MX-ONE. For more information
about PM in MX-ONE, see the system description for MIVOICE MX-ONE.
System Requirements
MX-ONE Provisioning Manager can be accessed from anywhere using a commercially available browser.
The browser requirements are:
• Google Chrome (latest version)
• Microsoft Edge 80.0.361.48 (Official build) (64-bit)
• Mozilla Firefox 18 (or later versions)
• Microsoft Internet Explorer 8 (or later versions)
Both HTTP (TCP Port 80) and HTTPS (TCP Port 443) are supported. If HTTPS is used, it must be config-
ured. For higher security, it is recommended to use a commercial digital certificate issued by a commercial
Certification Authority (CA). For more information about PM security, see the description for MX-ONE
Provisioning Manager.
Key Features of MX-ONE Provisioning Manager

The key features of MX-ONE Provisioning Manager are:
• Location access restriction
• Import and export functions of user and department data
• Assignment of services to users
• Support of the following phone types:
– Analog phones
– CAS phones
– Fax
– Digital phones
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PREFERRED LANGUAGE
– IP phones
– Cordless phones (DECT)
– Mobile phones/remote extensions.
• Backup functions
• MS Active Directory integration
• Comparison of PM data and subsystem data
• End user interface
• Efficiency enhancing features
• Web Service interface for external applications
• Configuration of Least Cost Routing for mobile extensions
• Assignment of function keys for digital and IP phones
• Configuration of personal number lists
• Configuration of parallel ringing
• Configuration of group membership
For more information about key features, see the description for MX-ONE PROVISIONING MANAGER.
Preferred Language
The language used in MX-ONE Provisioning Manager can be set per user in the User task under the
Advanced settings. The default language is English.
The sorting of the text columns in PM are by default done after the servers default language (en-US). To
sort after another language, the preferred language setting must be set in the web browser.
Getting Started
There are two ways to set up MX-ONE Provisioning Manager.
• Using the Wizard for Express and Express SAAS installation. A single page of entry fields helps you
to quickly set up the system. This is possible since the system is predefined.
• Manual set up for all other installation setups. You are forwarded to the start page where you can
access any task in the system to perform your configuration. See the Manual Workflow When Getting
Started section below for further details.
Manual Workflow When Getting Started

After installing MX-ONE Provisioning Manager it is recommended to add data into the system, for
example to add departments, administrators, subsystems and so on, in the following order:
1. Optionally add additional locations in the Location task.
2. Optionally modify User Defined Fields (UDFs) for users and departments in the UDF Mapping task.
3. Optionally add additional departments in the Departments task. Alternatively the Import task can be
used.
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INTEGRATING WITH MITEL CMG
4. Optionally add or modify security profiles in the Security Profiles task.
5. Optionally add users to promote to administrators with different security profiles. Use the User and
Administrator tasks.
6. Register subsystems
7. Add users and configure services such as extensions and mailboxes for the users using the User task.
Alternatively the Import task can be used.
NOTE: To quickly find the location in the menu for the different tasks, a tip is to use the site map available
at the top of MX-ONE Provisioning Manager.
NOTE: After installation it is recommended to create an extra super user to keep as backup if something
happens to the original super user account, for example if the password is lost, otherwise the whole
system must be reinstalled.
Integrating With MITEL CMG

The following settings are needed to get the integration with CMG in place:
1. The CMG Server shall be registered in the Subsystem task. Note the setting for CMG Department
Structure.
2. Each registered MX-ONE (subsystem task) shall be mapped to a “CMG PBX ID” which is the CMG’s
own setting for the same MX-ONE.
3. Each registered location (Location task) shall be mapped to a “CMG Customer Group” which is the
CMG’s own corresponding geographical or logical group number.
4. Users and departments can be imported from CMG in a migration scenario. The UDF (User Defined
Fields) fields in PM can be defined during the import procedure.
5. The UDF field mapping to the CMG “Miscellaneous” fields can be managed in the UDF Mapping task
when a CMG subsystem has been registered.
6. Make sure that the CMG Connection task in MX-ONE Service Node has been configured to set up
the telephony connection between the MX-ONE and CMG Server.
When the above settings are in place, operations in the User task and renaming or changing parent
department task will update the CMG.
Note: To open up the communication between the MX-ONE Provisioning Manager and the CMG Server,
the AnA and CWI interfaces on the CMG Server must be enabled and activated and access given to the
CMG user that was entered when registering CMG in the PM Subsystem task.
Note: In PM, you can create a department structure, and populate this department structure in CMG
during PM/CMG synchronization. To do this, you need to make a change in the config file on the CMG
server, for which you must have administrator rights.
Default path:
C:\ inetpub \ wwwroot \ CMGUserInformationService
Note that If you use Notepad or Notepad++ to change in the file, then you must start them with "run as
administrator" or similar.
The default values are mentioned as below:
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INTEGRATION WITH MICOLLAB ADVANCED MESSAGING
<add key="CreateOrg" value="False"/>

<add key="DeleteOrg" value="False"/>
You must change to:
<add key="CreateOrg" value="True"/>
<add key="DeleteOrg" value="True"/>
To make the parameter change to take effect, either you need to stop and start the application pool in IIS,
that is running the application "CMGUserInformationService" or perform a iisrestin cmd.
Note: If CMG version is 8.2 and CMG speech is installed, then CMG speech shall have web services
interface enabled and following files should be configured.
In CMGUserInformationService under Application Settings "SpeechProvisioningEnabled" parameter
should be set to TRUE.
..\Aastra\Aastra Speech Service\SpeechServiceConfig.xml the Provisioning Port should be set to 8006
Integration With MiCollab Advanced Messaging

The following settings are needed to get the integration with Mitel MiCollab Advanced Messaging (AM) in
place:
• The MiCollab AM Server shall be registered in the Subsystem task.
When the above configuration is in place the MiCollab AM mailboxes can be configured either through
the User task or directory in the Mailbox task.
NOTE: Operations in the Mailbox task will not update PM user accounts that are tied to the targeted
mailbox
NOTE: To open up the communication between the PM and the Mitel MiCollab AM Server, the web
services interface on the Mitel MiCollab AM Server must be enabled and activated.
NOTE: The Mitel MiCollab AM shall NOT be set to use the “Windows login credentials”, because PM will
not be able to login into Mitel MiCollab AM in that case.
NOTE: The user account defined in MiCollab AM, which PM will use for its communication with MiCollab
AM, shall have local admin rights in MiCollab AM.
NOTE: The TCP ports 10261 and 10262 should be open so that the firewall allows to add MiCollab
subsystem with Provisioning Manager.
Integration With MS Active Directory

Please see the document MX-ONE PROVISIONING MANAGER INTEGRATION WITH MS ACTIVE
DIRECTORY for detailed information on how to update MX-ONE automatically from AD.
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INTEGRATION WITH SIP-DECT OMM
Integration With SIP-DECT OMM

MX-ONE Provisioning Manager integrates with the SIP DECT system through the OMM, which is its point
of management. An OMM is defined as a subsystem. One OMM is connected to one MX-ONE Service
Node. Reversely, an MX-ONE Service Node is connected to one OMM. A resiliency OMM is invisible to
the PM, and cannot be separately administrated.
Once Manager Provisioning has the definition of an OMM, it can configure an end users’ SIP-DECT
service in it, and connect this service as an IP Terminal to a single- or multi-terminal Extension in the
MX-ONE Service Node.
Please see the document “SIP-DECT OM SYSTEM MANUAL; INSTALLATION, ADMINISTRATION AND
MAINTENANCE” for information on how to set up the OMM for use with PM.
Integration With MiCollab Server

Please see the MiCollab Platform Integration Guide document for detailed information on how to integrate
PM with MiCollab Server.
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LOGGING IN AND LOGGING OUT
CHAPTER 3 USING MX-ONE PROVISIONING MANAGER
Using MX-ONE Provisioning Manager

In MX-ONE Provisioning Manager (PM) there is a number of configuration areas, for example, Users and
System. Each configuration area contains a number of configuration tasks, for example, Departments and
Subsystem. The configuration tasks are used to set up users, administrators, and their services.
This section describes the user interface and navigation in PM. How to use each task is explained in the
online help, see Using the Help.
For information about troubleshooting, see FAULT HANDLING OF MX-ONE PROVISIONING
MANAGER.
Logging In and Logging Out

Browse to the login screen of MX-ONE Provisioning Manager. Enter User Id and password provided by
the administrator to log in to the application, the User Id and password are case sensitive. After three
failed login attempts the user is locked and must be unlocked by an administrator assigned the privilege
to unlock users. A user assigned the privilege Auto Unlock, for example the System Setup Admin User,
will be automatically unlocked every 20 minutes time interval.
Click Logout in the upper right corner to log out from PM. If the browser window is closed, the user is auto-
matically logged out.
The application has a time limit after which an inactive user is automatically logged out. The time limit is
45 minutes by default, the time left before automatic logout is indicated in the browser status bar (lower
left corner).
To be enable to see this indicator, the browser must be configured for allowing status bar updates using
Java Script.
For more information, see Enabling the Automatic Logout Indicator.
Navigating in MX-ONE Provisioning Manager

The user interface is divided into menu tabs and submenus containing different configuration tasks. For
most of the tasks it is possible to view, add, change or remove configuration items. How to perform
different actions is found in chapter 4, Actions.
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NAVIGATING IN MX-ONE PROVISIONING MANAGER
Figure 3.1: MX-ONE Provisioning Manager User Interface
Table 3.1: User interface items
Item Description
A Main menu
B Submenu
C Work area
D Help frame
NOTE: Do not use the Back and Forward buttons in the browser. Using these buttons will result in an
error message. Reload the page to go back to MX-ONE Provisioning Manager.
Icons, Symbols and other Graphical Elements

The following icons and symbols are used in MX-ONE Provisioning Manager:
Table 3.2: Icons and Symbols in MX-ONE Provisioning Manager (Sheet 1 of 3)
Symbol Function Description
Help Displays information about the property and

how to configure it.
Change Change the properties for an existing

configuration item.
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Table 3.2: Icons and Symbols in MX-ONE Provisioning Manager (Continued) (Sheet 2 of 3)
View Details View the details of a configuration item.
Remove Remove the configuration item.
Add new Add a new configuration item using an

using this as existing item as a template.
template
Create Create a template with the values in the

template from existing configuration item.
this
Filter Display or hide the fields used to filter the

list.
Sort the list Sort the list in ascending or descending

order. The arrow pointing in both directions
indicates that the column is unsorted.
Mandatory It is mandatory to set a value for this

property.
Undo changes Restore the value to the previously saved

value
Edit field Enable the field for editing.
Information Information exclamation mark followed by

system information.
Restore Restore the system to a previous state.
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Table 3.2: Icons and Symbols in MX-ONE Provisioning Manager (Continued) (Sheet 3 of 3)
Backup Keeps the Backup of the current system

state.
Download Download a template in .xml format.
Unlock Unlock a locked user.
Run Run a selected batch operation.
Multi terminal Conversion of single terminal (Generic

conversion extension) to multi terminal.
Activate Activate the set personal number list, that is,

change status from Set to Active.
Deactivate Deactivate the active personal number list,

that is, change status from Active to Set.
Not Set The status of the personal number list is Not

Set that is, the list has no defined call
sequences.
Set The status of the personal number list is Set

that is, the list has defined call sequences but
it is not active.
Active The status of the personal number list is

Active, that is, the list deflects incoming calls
according to the defined call sequences.
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ENABLING THE AUTOMATIC LOGOUT INDICATOR
Using the Help

There are several levels of Help in MX-ONE Provisioning Manager:
• User Guide: This user guide, which is found in the upper right corner of the application.
• Help: Online help for a specific task that provides information needed to complete the task. The help
is displayed in a pop-up window or in the Help frame.
• Online context help: is displayed in a pop-up window for a specific property. The context help
describes the property's usage, options and if special conditions must be considered.
Basic or Advanced Settings

Property settings that are not often used and not mandatory are grouped in advanced settings for a task.
Some fields in advanced settings have default values. The advanced settings are displayed by clicking
Advanced. Basic settings are displayed by clicking Basic.
Enabling the Automatic Logout Indicator

MX-ONE Provisioning Manager comprises a function for displaying the remaining time until an automatic
logout due to inactivity is performed. The information is displayed in the status bar of the browser.
Figure 3.2: Automatic logout indicator
To be able to see this information, the browser must be configured for allowing status bar updates using
Java Script. For information on how to enable this function in the browser, see the browser documenta-
tion.
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SELF SERVICES
CHAPTER 4 ACTIONS
Actions
This section describes the actions that can be performed in the different tasks. Most of the actions can be
performed at different stages, for example from a result screen or from a list view.
Figure 4.1: List view
Self Services
The Forgot your password link on the login page of the GUI, makes it possible for users to get a new
password. This is useful if the user has forgotten the password or if the user's account has been locked.
The following steps must be done to get a new password:
1. Click on the Forgot your password link. The Forgot Password screen is opened.
2. Enter a valid user id and press Submit.
3. A confirmation message are shown and a new password has been sent to the user's e-mail address.
NOTE: The Forgot your password link is only shown when a mail server is connected to the system.
Adding Data
Data can be added to a new configuration item in the following ways:
1. Click Add.... System default values are displayed for the new configuration item.
To create a configuration item without using a template, the value <No Template> must be selected
in the Using Template drop-down list before clicking the button. To create a configuration item using
a template, see 4.10.3 Using a Template to Create a Configuration Item on page 19.
2. From a result screen or a view details screen, click Add from this.... The previously added configu-
ration item is used as a template.
3. From a list view, click Add new using this as template icon. The selected configuration item is used
as a template.
Some configuration tasks have predefined values and can only be changed.
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VIEWING DATA
CHAPTER 4 ACTIONS
NOTE: When a user is added in the User task, it is automatically assigned the security profile End User.
An end user can be promoted to administrator by assigning the user a different security profile and
defining access to departments and locations in the Administrator task.
Viewing Data
Configuration items can be viewed in the following ways:
• For some tasks the list view is displayed by clicking View. The list displays the existing configuration
items with a subset of the property values or all property values.
• From a list view, click ( View details). The details of the configuration item are displayed. Click on the
arrows to view the previous or the next configuration item.

• From a list view, select one or more configuration items, by clicking their check boxes, and then click
View. The details of the selected configuration items are displayed simultaneously.
Data for selected configuration items can also be compared, see Comparing data.
Filtering Data in List Views

In some tasks, for example the User task, it is possible to filter the list in the list view to find specific config-
uration items. To display or hide the fields to enter the search criteria in, click ( Filter).
To filter the list, enter the search criteria in one or more fields and click Filter. Wildcards can be used in
the search criteria, a question mark (?) to replace one character or an asterisk (*) to replace zero or more
characters.
Sorting Listviews
The list in the listview can be sorted by clicking the arrows displayed for the columns:
• ( Sort by <column name>): the column is unsorted, clicking it sorts the list by the items in that column
in ascending order
• ( Sort descending): the column is sorted in ascending order, clicking it sorts the list by the items in that
column in descending order

• ( Sort ascending): the column is sorted in descending order, clicking it sorts the list by the items in that
column in ascending order
Comparing Data
Configuration item properties can be compared with the compare function. The compare function is avail-
able in list views.
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SEARCHING FOR USERS
CHAPTER 4 ACTIONS
Perform the following steps to compare two configuration items:

1. Select two items to compare in the list.
2. Click Compare.
A new screen with the result of the comparison is displayed. Property values that differ in the comparison
are highlighted. The property values can be changed by clicking one of the Change <item> ... buttons.
Searching for Users

In the User task list view and when adding an administrator, it is possible to search for particular users.
In the field, enter All to view a list of all users, User Id, first name, last name, a combination of last name
and first name (in that order), extension number or department and click View or Search. Searching for
users by only entering the first part of the name is possible. To search on first name only, enter space and
then first name. Wildcards can be used, a question mark (?) to replace one character or an asterisk (*) to
replace zero or more characters.
Changing Data
Configuration items can be changed in the following ways:
• From a list view, click ( Change). The configuration item is opened and the set values can be edited.
• From a list view, select one or more configuration items and click Change.... Makes it possible to
change values for all selected configuration items at the same time. If changing values for more than
one configuration item, ( Change) enables the field.
• From a result screen, click Change This.... The configuration item is opened and the set values can be
edited.
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REMOVING DATA
CHAPTER 4 ACTIONS
To restore the previously saved value in a field, that is to undo the

change, click ( Undo Change). Click Apply to save and apply the changes.
Removing Data
Configuration items can be removed in the following ways:
• From a list view, click ( Remove).
• From a list view, select one or more configuration items and click Remove.
• From a result screen, click Remove This.
A pop-up confirmation window is displayed before a configuration item is removed.
Printing Data
Configuration data can be printed in the following ways:
• From a list view, click Print.... Prints the properties of selected configuration items.
• From a list view, click the Print All link. Prints the properties of all existing configuration items.
• From a view details screen, click the Print link. Prints the properties of the configuration item.
Clicking Print..., Print All or Print opens a pop-up window that displays the print preview.
Example:
Printing Security Profile
1. Go to the Administrators tab and then Security Profile.
2. Select items to print.
Note:Select less then ten (10) items.
3. Click the Print link.
4. A pop-up window opens that displays the print preview.
5. Click Print to open the browser print dialog box, make desired selections and print the page.
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SWAPPING EQUIPMENT POSITIONS
CHAPTER 4 ACTIONS
Swapping Equipment Positions
Figure 4: List-view, including the Swap button

To swap two Equipment Positions, perform the following steps:
1. Select two extensions of the same type from the list.
2. Click on Swap.
Handling Templates
A template is a set of predefined values that can be used when a new configuration item is added.
Templates are used to simplify the process of adding many configuration items with similar property
values. Only property values that can be identical for several configuration items can be set in the
template. Property values set in templates will not be set in MX-ONE.
Click the Manage Templates link in a task to display the list view with the existing templates for that task.
In the list view, the templates are displayed with the defined name, the type, the user that created it, and
the date when it was created, for example,
Digital extension_DigitalExtension (by jsmith, 15/02/08)
Creating a Template for a Configuration Item

There are two ways to create a template:
• Create a new template, that is, a template with no predefined values:
a. Click the Manage Templates link.
b. Click Add New... and enter property values in the configuration task where applicable.
c. Enter a template name and click Apply to save the template.
• Create a template based on an existing configuration item:

a. Click in the list view
b. Enter a template name and click Apply to save the template.
NOTE: Creating a template will not alter any data in MX-ONE.
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USING A MULTISTEP BUTTON
CHAPTER 4 ACTIONS
Uploading or Downloading a Template

Templates can be created in one system and transferred to another. To upload a template, click Upload....
To download a template, click ( Download). Templates are saved in .xml format.
Using a Template to Create a Configuration Item

To use a template to create a configuration item, perform the following:
1. Select a template from the list.
2. Click Add New...and enter property values for the configuration item where applicable.
3. Click Apply to save the new configuration item.
Using a Multistep Button

Multistep buttons are used to make a detour from task A to task B to add or change configuration items
in task B before continuing the configuration of an item in task A. Multistep buttons are used when values
in a list are configuration items set in another task.
1. To make a detour from task A to task B to edit the values in the drop-down list, click Edit....
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USING SHORTCUTS
CHAPTER 4 ACTIONS
2. Click Add New... to add a new configuration item, click ( Change)
to edit an existing one, or click ( Remove) to remove an existing one.
3. Click Continue or <- Back to return to task A.
Using Shortcuts
In the Add and Change pages of the Extension task there is a shortcut dropdown at the top that quickly
will take you to the selected task in MX-ONE to which the managed extension belongs. You will get auto-
matically logged in and navigated to the selected task.
Using Backup & Restore

To avoid loosing system data it is recommended to back up system data regularly. Then, if data has been
accidentally deleted or corrupted, it is possible to restore the system to the state it was in when the backup
was made. All data except subsystem data is backed up. The data is stored on the server that MX-ONE
Provisioning Manager (PM) is installed on.
The system can store an unlimited number of backup directories. Each backup directory is identified by
a time stamp and the system release version.
When restoring the system, the backup directory must have the same system release version as the
installed version of PM. That is, if PM 1.2 is installed it is not possible to use backup directories with
version 1.0 or 1.1. Backup directories can still be used to restore the system when a service pack for PM
has been installed. That is, if PM 1.0.2 has been installed, backup directories with system release version
1.0, 1.0.1, and 1.0.2 can be used.
All stored backup directories are displayed in a list, including those with system release versions older
than the installed version of Provisioning Manager The icon ( Restore) is only displayed for the backup
directories that can be used to restore the system.

The process of saving system data during a backup and the process of restoring data during a restore
may take a few minutes.
NOTE: It is not possible to alter system data during a backup or restore.
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SUBSYSTEM BACKUP
CHAPTER 4 ACTIONS
A backup or restore is performed in the following way:

1. Go to the System tab and then Backup & Restore.
2. Click Backup to start a backup or click ( Restore) to restore the system.
Subsystem Backup
Enables to take the backup of MiVoice MX-ONE subsystem and Service Node Manager data.
The icon ( Restore) is only displayed for the backup directories, which is used to restore the system.
The process of saving system data during a backup and the process of restoring data during a restore
may take a few minutes.
NOTE: It is not possible to alter system data during a backup or restore.
The backup of the Subsystem is performed in the following way:

1. Go to the System tab> Subsystem.
2. Click Backup icon start a backup of the system. The following Scheduling page is displayed to
schedule the backup.
3. Select the Enable Scheduling check box to start the schedule backup. Immediate backup of the
subsystem is triggered if the check box is not selected.
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SUBSYSTEM BACKUP
CHAPTER 4 ACTIONS
The created backup files are stored in /var/opt/eri_sn the folder on the MiVoice MX-ONE and are
used when restoring the MiVoice MX-ONE database. You can restore MiVoice MX-ONE and Service
Node Manager using the Backup and Restore task in Service Node Manager.
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IMPORTING DATA TO MX-ONE PROVISIONING MANAGER
CHAPTER 5 USING COMPARE WITH SUBSYSTEM
Using Compare with Subsystem

Data inconsistencies can also be caused by subsystem data being modified directly in MX-ONE. Exam-
ples:
• extensions are added or removed in MX-ONE but not in MX-ONE Provisioning Manager
• mailboxes are added or removed on the Messaging Server but not in MX-ONE Provisioning Manager
• one of the extensions associated to a user is deleted in MX-ONE while the user's profile in MX-ONE
Provisioning Manager is unchanged.
The Compare with Subsystem task is used to compare the PM data with the subsystem data to find data
inconsistencies. The result is displayed in a list. Based on the list, the administrator decides what to add
or remove in the system, using the corresponding tasks, to synchronize PM and subsystem data.
1. Go to the System tab, and then Data Management.
2. Select which subsystem to compare the PM data with, and maximum number of rows to be displayed
per result page.
3. Click View.
4. Click on a post in the Differences column to view the result.
Importing Data to MX-ONE Provisioning Manager

The import function in MX-ONE Provisioning Manager is used to add users and departments to the
system in two scenarios:
• When migrating existing users and departments from D.N.A or CMG to MX-ONE Provisioning
Manager.
Note: For detailed information on how to migrate to MX-ONE Provisioning Manager from D.N.A. and
CMG, see Installing MX-ONE Provisioning Manager (9/1531-ANF 901 15).
• When adding new users and departments.
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IMPORTING FROM D.N.A. AND CMG
CHAPTER 5 USING COMPARE WITH SUBSYSTEM
Importing from D.N.A. and CMG

This is only to be used in when initially setting MX-ONE Provisioning Manager. For details, see Installing
MX-ONE Provisioning Manager (9/1531-ANF 901 15).
Importing from CSV

User and department data can be imported from CSV files, where CSV is the common acronym for
Comma Separated Values. This typically allows for batch input data to conveniently be edited with
spreadsheet software. Templates and examples can be downloaded from the CSV import web pages.
There is a CSV import option (option CSV file) that can very flexibly process and import much data for
each user record. It allows you to connect a column in a CSV to one of many attributes of an PM user.
For more information and step by step instructions, see MX-ONE Provisioning Manager Online help.
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EXPORTING DATA FOR CMG
CHAPTER 6 EXPORTING DATA FROM MX-ONE PROVISIONING MANAGER
Exporting Data from MX-ONE Provisioning

Manager
Data in MX-ONE Provisioning Manager can be exported for call accounting purposes or for usage in, for
example, CMG or other PM installations.
Follow the steps below to export data from PM:
1. In MX-ONE Provisioning Manager, click System, Data Managementand then Export. The Export Data
page is displayed.
2. Click Export....
3. Select an export type and click Next.
4. In step 2/2, select the data to include in the export, then click Next.
5. For exports using CMG data format, specify a definition file (this file is required for correct format of
the exported data). Then click Apply to initiate export.
6. On the Result page, click Done.
Exporting Data for CMG

NOTE: You may export user data from MX-ONE Provisioning Manager and import it to the CMG if you want
to transfer data without enabling the automatic integration between PM and the CMG
The purpose of exporting data in CMG format is if you want to restore CMG with PM data after loosing all
CMG data without having backed up CMG.
Normally when operating in PM, CMG will automatically be updated. To synchronize PM with CMG, use
the Compare with Subsystem task to find the differences and then update the systems with your correc-
tions.
Data exported for CMG is stored using CSV format. The following PM data is included when exporting
data for CMG:
• Department data
• User data.
A user can be associated with several extensions in PM, but only one extension in CMG. For users asso-
ciated with more than one extension in PM, the export file will contain a separate record for each exten-
sion in PM.
For correct export file format, definition files for department and user data are required when exporting
data for CMG.
Exporting General Data

The purpose of exporting data in XML format is if you want to post process MX-ONE Provisioning
Manager data in another system.
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EXPORTING CALL ACCOUNTING DATA
CHAPTER 6 EXPORTING DATA FROM MX-ONE PROVISIONING MANAGER
Data exported as general data is stored using XML format. The following MX-ONE Provisioning Manager
data is included when exporting general data:
• Complete department data
• Complete user data
• System data: administrators, security profiles, locations, and subsystems.
Exporting Call Accounting Data

The purpose of exporting data in CAAPI format is if you want to reuse post processing tools as used
together with D.N.A. The format of CAAPI is the same as it was for D.N.A. For a more extensive export,
please use the XML export format instead.
Call accounting data such as account code data can be exported from MX-ONE Provisioning Manager.
The following data files are created when exporting call accounting data:
• Account codes
• Authorization codes
• Cost centers
• Departments
• Extensions
• Voice Line Service.
NOTE: To get the cost center data into the COSTCEN.DAT file you need to set the UDF Field Type to
"COST CENTER" for the applicable UDF in the UDF Mapping task.
The exported files are stored in a .zip file, available for download on the first page of the Export Data task.
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CHAPTER 7 TENANT AND FEATURE CONFIGURATION
Tenant and Feature Configuration

Figure 7.1: User hierarchy
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CREATE A SERVICE PROVIDER
Create a Service Provider

Figure 7.2: Create Service Provider
1. Use the user created in the MX-ONE Provisioning Manager setup, i.e. System Setup Admin, to login
to the application.
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2. Go to Users -> User -> Add a new User.
3. Check the result.

4. Go to Administrators -> Administrator.
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5. Select the Security Profile "Service Provider" and promote the user to Service Provider.

7. Repeat the earlier operations in order to create new Service Provider.
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CREATE A RESELLER
Create a Reseller
Figure 7.3: Create Reseller
1. Logon with one of the Service provider Credentials.
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CREATE A RESELLER

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CREATE A RESELLER
5. Select the Security Profile Reseller and promote the user to Reseller.

7. Repeat the earlier operations in order to create another Reseller.
NOTE: One Reseller data cannot be seen by other resellers.
Parent can view all the child's data
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CREATE A TENANT ADMINISTRATOR
Create a Tenant Administrator

Figure 7.4: Create Tenant Administrator
1. Logon with one of the Reseller Credentials.

2. Create the tenants and the respective number series.
3. Configure feature levels.

Reseller can provide alias names for the feature level licenses defined in MX-ONE.
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CREATE A TENANT ADMINISTRATOR
4. Go to User -> Add a new User.

Tenant created by the reseller in the tenant configuration page will appear in the User page.

Select the Security Profile as Tenant Administrator and promote the User as Tenant Administrator
8. Repeat the earlier operations to create another Tenant Administrator.
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CREATE A TENANT
Create a Tenant
1. Login with one of the Tenant Administrator Credentials.
3. Configure the tenant.
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CREATE A TENANT
Tenant Configuration page is used to create the number series for the single customer.
4. Logout the Tenant Administrator login and logon with Tenant Viewer [End User] Credentials.
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CHAPTER 8 SETUP A NEW MX-ONE PM TO MONITOR DIFFERENT SITES
Setup a New MX-ONE PM to Monitor

Different Sites
The MX-ONE Provisioning Manager Admin users shall be given either the cloud or CPE rights.
PM in cloud mode allows Service Providers and Reseller to setup systems that are using feature level
model.
PM in CPE model is the same as in the previous versions of PM, except that a new user needs to be
created to manage the system.
The new user hierarchy is composed by several levels and they are divided basically in the two types of
MX-ONE business models, Cloud or CPE (á la carte). A main user is created during the installation of PM
and this user is used to create new users and assign the current service profile that fits the system type.
For example, a customer that is running MX-ONE in CPE license model will assign a user as AlaCarte
Service Provider.
Figure 8.1: User Hierarchy
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CPE MODE SETUP
Figure 8.2: User hierarchy
CPE Mode Setup

Assumptions:
• New PM
• 3 sites
• Users local in the site only see information of their own site
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CPE MODE SETUP
• A corporate admin, can see information from all 3 sites

1. Use the user created in the MX-ONE Provisioning Manager setup, i.e. System Setup Admin User, to
login to the application.
Figure 8.3: Login page
2. Go to System, Location and define the locations.
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CPE MODE SETUP
Figure 8.4: Location
4. Go to Users, Departments and define the Departments.
Repeated for each location.
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CPE MODE SETUP
NOTE: The Department Name can now hold up to 64 alphanumerical and special characters both. But,
the characters such as ", *, ?, \, < and > are not allowed.
2. Go to Users, Users and add a new user, select the correct department.
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CPE MODE SETUP
4. Go to Administrator Menu, Administrator and add the create user to a service profile.
5. Select the Security Profile, Access to Departments and Access to Subsystems in Locations.
7. Logout Administrator and do logon with new user.
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CPE MODE SETUP
8. Add the subsystem and select the location, if the setup is correct, only one appears.
10. Check the result by clicking the subsystem link (Stockholm - MX-ONE).
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CPE MODE SETUP
11. Access the subsystem that you created on the previous slide and logout.
12. Repeat the operations for all users and sub-systems

Check if everything is correct and that the 3 users cannot see the others systems.
13. Using the "local admin" account create a new user and select the correct department
15. Select the Security Profile, Access to Departments and Access to Subsystems in Locations
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CHAPTER 9 END USER PROFILE SETTINGS TO MONITOR GROUP DATA
End User Profile Settings to Monitor Group

Data
Log in to PM with system setup admin privileges, change the End user profile, and assign “End user group
service role” to monitor group handling for end users.
Figure 9.1: Change screen for End user security profile
Log in to PM with end user privilege. The features under group setup heading shown in the figure below,
can be configured by the end user.
Figure 9.2: End User Extension page
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LOGS
CHAPTER 10 SYSTEM AND ERROR MESSAGES
System and Error Messages

MX-ONE Provisioning Manager provides system messages and error messages directly or when a
configuration item is submitted. An icon is displayed together with the system information.
Figure 10.1: Error messages
Figure 10.2: Information messages
Figure 10.3: Acknowledge messages
This message type can be displayed for procedures including several sub-procedures, where one or more
sub-procedures might be non-successful. Rollbacks are performed for non-successful sub-procedures
Figure 10.4: Other messages
For certain operations a pop-up window is displayed, please see the following example for invalid
template name.
Figure 10.5: Pop-up message
Logs
MX-ONE Provisioning Manager provides three logs with different information level:
• Audit trail: Information about all changes made by a user in the system
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LOGS
CHAPTER 10 SYSTEM AND ERROR MESSAGES
• Event Log: System log information useful for fault tracing

• Security Log: Information about successful and unsuccessful login attempts
Log files are created every day even if no data is logged. Logs older than 90 days are overwritten.
Changing the Log Level

If not enough or too much information is displayed in the logs in the Logs task, the wrong level for the
logging is set in the configuration file jboss-log4j.xml. The configuration file is stored on the server that
MX-ONE Provisioning Manager is installed on.
The following log levels are available:
• DEBUG
• INFO
• WARN
• ERROR
• FATAL
To change the log level, follow these steps:

1. Go to opt/jboss/server/default/conf and open the file jboss-log4j.xml.
2. Edit the log level in the following row: <category name="se.ericsson.ebc.mp"><priority value="INFO"
class="se.ericsson.ebc.emtsn.util.log.XLevelTrace"/> <appender-ref ref="MP"><category>
3. Save the file. After approximately one minute the new log level configuration is applied.
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CHAPTER 11 POST-INSTALLATION CONFIGURATION TOOL
Post-Installation Configuration Tool
To start the tool, enter one of the following commands in a shell connected to the server:
• If logged in as root, enter the command mp_config.
• If logged in as eri_sn_admin, enter the command sudo -H mp_config.
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GENERAL
CHAPTER 12 MX-ONE PROVISIONING MANAGER INTERFACE WITH WEBSEAL
MX-ONE Provisioning Manager Interface

with WebSEAL
General
The Provisioning Manager is used to manage and administer the Mitel MX-ONE communication system.
This enables you to connect the IBM WebSEAL to the Provisioning Manager for having a centralized
access management.
Requirements
IBM Tivoli Access Manager WebSEAL can be used for SSO authentication to log on to applications. The
purpose is to register with the PM via WebSEAL.
WebSEAL
WebSEAL is a high-performance, multi-threaded web server that applies a fine-grained security policy to
the Tivoli Access Manager protected Web object area. WebSEAL can provide SSO solutions and incor-
porate resources from a back-end web application server into its security policy.
To get more information on IBM Tivoli Access Manager and WebSEAL, click the following link:
https://publib.boulder.ibm.com/tividd/td/ITAME/SC32-1134-01/en_US/HTML/amweb41_admin04.htm
Connection to the Provisioning Manager

WebSEAL connects to the PM with the establishment of a junction. A junction enables WebSEAL to
provide the services (PM) used to the client protected.
To get more information on IBM Tivoli Access Manager and WebSEAL, click the following link:
https://publib.boulder.ibm.com/tividd/td/ITAME/SC32-1359-00/en_US/HTML/am51_web-
seal_guide16.htm
To create the junction for the PM, use the following values from the table in WebSEAL.
Name of the Junction /mp
Junction Type Transparent path

Scripting Support No
Back-end Server
Server Type Apache
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PM WEBSERVER_CONFIGURATION FOR LOGIN VIA WEBSEAL
Name of the Junction /mp
Connection Type Mutual ssl

Host-name and IP Host-name and IP of the PM
Port 443
Transfer Parameters
iv-user Yes
LTPA2-Token No
Host name and IP refer to the service to be protected (PM). The IV-User Header is used as transfer
parameter for the service PM. The service (PM) evaluates the IV user header and determines the login
data from this.
PM webserver_configuration for login via WebSEAL

For protection against misuse, the FQDN of the WebSEAL server is stored in the PM. The configuration
is done by webserver_config tool.
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To login via WebSEAL, do the following:

1. Enter the command sudo -H webserver_config. The following screen appears.
Figure 12.1: Other Utilities
2. Select J for Other Utilities and Click OK. The following screen appears.
Figure 12.2: WebSEAL IP Management
3. Select (C) for Webseal IP management. Click OK. The following screen appears.
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Figure 12.3: Add WebSEAL IP
4. Select (A) to enter the address of Add Webseal IP and click OK. The following subsequent screen
appears.
Figure 12.4: Webseal IP/hostname Entry
5. Enter the required IP address or the FQDN details.

The webserver_config tool acknowledges the entry with INSERT 0 1, the tool webserver_config is
closed. A check for validity of the entered values does not take place.
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REGISTRATION VIA WEBSEAL
6. Click OK. The following screen appears.
Figure 12.5: Delete WebSEAL IP
7. Select (C) Delete WebSEAL IP to delete the existing configuration IP details.
8. Click OK. The following screen appears acknowledging that the deletion takes place without inquiry.
Figure 12.6: Delete Input
The webserver_config tool acknowledges the input with DELETE 1, the tool webserver_config is
closed.
Registration via WebSEAL

To log in to the PM via WebSEAL, do the following:
1. Open the Corporate WebSEAL URL in a browser. The Corporate log in page will be displayed. The
use must type the credentials.
After successful authentication, if the user is known in PM, the login takes place. The PM only allows login
via the IV user header if the FQDN of the WebSEAL server is stored in the PM.
Figure 12.7: PM Welcome Page after Successful WebSEAL Registration
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MiVoice MX-ONE

MX-ONE Provisioning Manager User

®,™ Trademark of Mitel Networks Corporation

Chapter: 2 MX-ONE Provisioning Manager Overview . . . . . . . . . . . . . . . . . 2

Chapter: 3 Using MX-ONE Provisioning Manager . . . . . . . . . . . . . . . . . . .7

26/1553-ANF 901 15 Uen J6 2021-02-14

Chapter: 5 Using Compare with Subsystem . . . . . . . . . . . . . . . . . . . . . 21

Chapter: 6 Exporting Data from MX-ONE Provisioning Manager . . . . . . . . . 23

Chapter: 7 Tenant and Feature Configuration . . . . . . . . . . . . . . . . . . . . 25

Chapter: 8 Setup a New MX-ONE PM to Monitor Different Sites . . . . . . . . . 36

Chapter: 9 End User Profile Settings to Monitor Group Data . . . . . . . . . . . . 44

Chapter: 10 System and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter: 11 Post-Installation Configuration Tool . . . . . . . . . . . . . . . . . . . 47

Chapter: 12 MX-ONE Provisioning Manager Interface with WebSEAL . . . . . . . 48

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Internet Browser Settings

MX-ONE Provisioning Manager Overview

Key Features of MX-ONE Provisioning Manager

Manual Workflow When Getting Started

4. Optionally add or modify security profiles in the Security Profiles task.

Integrating With MITEL CMG

<add key="CreateOrg" value="False"/>

Integration With MiCollab Advanced Messaging

Integration With MS Active Directory

Integration With SIP-DECT OMM

Integration With MiCollab Server

Using MX-ONE Provisioning Manager

Logging In and Logging Out

Navigating in MX-ONE Provisioning Manager

Figure 3.1: MX-ONE Provisioning Manager User Interface

Table 3.1: User interface items

Icons, Symbols and other Graphical Elements

Symbol Function Description

Help Displays information about the property and

Change Change the properties for an existing

Symbol Function Description

View Details View the details of a configuration item.

Remove Remove the configuration item.

Add new Add a new configuration item using an

Create Create a template with the values in the

Filter Display or hide the fields used to filter the

Sort the list Sort the list in ascending or descending

Mandatory It is mandatory to set a value for this

Undo changes Restore the value to the previously saved

Edit field Enable the field for editing.

Information Information exclamation mark followed by

Restore Restore the system to a previous state.

Symbol Function Description

Backup Keeps the Backup of the current system

Download Download a template in .xml format.

Unlock Unlock a locked user.

Run Run a selected batch operation.

Multi terminal Conversion of single terminal (Generic

Activate Activate the set personal number list, that is,

Deactivate Deactivate the active personal number list,

Not Set The status of the personal number list is Not

Set The status of the personal number list is Set

Active The status of the personal number list is