Workforce wf2960

WF-2960
Start Here
IMPORTANT: Before using this product, make sure you read
these instructions and the safety instructions in the online
User’s Guide.
Note: This printer is designed for use with Epson® cartridges only, not
third-party cartridges or ink. For important ink information, visit
http://epson.com/epsonink (U.S.) or http://epson.ca/epsonink
(Canada) or see your printer box.
Important Safety Instructions: When using telephone equipment, you

should always follow basic safety precautions to reduce the risk of fire,
electric shock, and personal injury, including the following:
• Do not use the Epson product near water.

• Always keep this guide handy.
• A
void using a telephone during an electrical storm. There may be a
remote risk of electric shock from lightning.
• Do not use a telephone to report a gas leak in the vicinity of the leak.
Caution: To reduce the risk of fire, use only a No. 26 AWG or larger
telecommunication line cord.
1 Unpack
Note: Do not open the ink cartridge packages until you are ready to
install the ink. Cartridges are vacuum packed to maintain reliability.
1 emove all protective materials from the product and lift

R
up the scanner unit until it locks into place.
2 emove all protective

R
materials from inside
the product.
Caution: Do not touch

the flat white cable.
3 Lower the scanner unit.
Note: Continue to lower the scanner unit even if you feel some
resistance.
4 onnect the power cord to the back of the product and to

C
an electrical outlet.
Caution: Do not connect to your computer yet.
2 Choose a setup method

The Epson Smart Panel® app can help you set up your printer
through an interactive, step-by-step process using your
smartphone or tablet.
OR
To use your mobile device If you do not want to use

for setup, continue to a mobile device for setup,
step 1. skip to the “Turn on and
configure” section.
1 ownload the Epson Smart Panel app

D
from your device’s app store. Do not
launch the app yet.
2 Hold the power button until it lights up to turn on the

product.
Note: Do not connect your product to your computer yet.
3 aunch the app and follow its instructions to set up your

L
product. If necessary, tap the + icon on the top right
corner of the app’s home screen, tap Start setting up,
and follow the instructions to set up your product.
For information on connecting your product to a computer,

using voice-activated printing, or solving problems, or for
details on reaching Epson support, see the sections on the
back of this sheet.
3 Turn on and configure
1 aise up the control panel, turn on the product and wait
R
for the power light to turn on.
Note: If an error code appears, turn off the product and check
that no protective material has been left inside the product.
2 Select your language.
3 hen you see the Epson Smart Panel setup screen, select
W
Continue setup without the app.
4 Select your country, date, and time.
Note: You can change these settings later using the product’s
control panel. For more information, see the online User’s Guide.
4 Install ink cartridges

Caution: Keep the ink cartridges out the reach of children and do not
drink the ink.
Note: The included initial cartridges are designed for reliable printer
setup and cannot be used as replacement cartridges or resold. After
setup, the remaining ink is available for printing.
1 ift up the scanner

L
unit until it locks
into place.
2 ently shake the black ink

G
cartridge.
Caution: Do not shake the other

ink cartridges.
3 Unpack the ink cartridges.
4 emove only the

R
yellow tape from
each ink cartridge.
Caution: Do not remove any other labels or seals, or ink will
leak. Do not touch the areas shown here.
5 Insert the cartridge in the holder for each color. Press

each cartridge down until it clicks. Make sure all
cartridges are pushed down into place.
6 Lower the scanner unit.
Note: Continue to lower the scanner unit even if you feel some
resistance.
7 Select Installed. The printer starts charging the ink.

Ink charging takes approximately 5 minutes. When you
see a completion message on the printer’s LCD screen,
charging is complete.
Caution: Don’t turn off the printer or raise the scanner unit while
the printer is charging or you’ll waste ink.
Note: As part of setup, your product’s serial number will be

sent to a secure Epson server so that you can be eligible to
participate in programs we may offer from time to time, including
the Epson ink replenishment program. You will have a separate
opportunity to consent to participating in such programs.
8 ollow the on-screen instructions to adjust the print

F
quality of your product.
Note:
• You need to load 4 sheets of letter-size paper before you can
adjust the print quality. See “Load paper” on this sheet for
details.
• Select Adjust Later if you want to adjust the print quality later.
For more information, see the online User’s Guide.
5 Load paper
See the online User’s Guide for information about loading
capacity, available paper types and sizes, loading envelopes, and
using the ADF.
1 ake sure the product is done charging the ink, then pull
M
out the paper cassette.
2 queeze the tab on the

S
right edge guide and slide
the side edge guides all
the way out.
3 Insert paper with the

glossy or printable side
down.
4 lide the edge guides

S
against the paper, but not
too tightly.
5 eep the cassette flat as

K
you insert it all the way.
6 Pull out the output tray.
7 ollow the instructions on the LCD screen to adjust the

F
print quality (if you haven’t done so already) and to select
your paper settings.
6 Connect the fax line

1 onnect a phone cord to a telephone wall jack and to the
C
LINE port on your product. See the online User’s Guide
for more information.
2 If prompted, press Proceed to set up the fax, or press

Set up later to set it up later.
7 Install software
Note:
• An Internet connection is required to obtain the product software.
• T
o print from a Chromebook™, go to
http://epson.com/support/chromebookprint (U.S.) or
http://epson.ca/support/chromebookprint (Canada) for
instructions.
Firmware Update Notice: The printer is designed to work only with

genuine Epson-branded cartridges. Other brands of ink cartridges and
ink supplies are not compatible and, even if described as compatible,
may not function properly or at all. Epson periodically provides
firmware updates to address issues of security, performance, minor
bug fixes and ensure the printer functions as designed. These updates
may affect the functionality of third-party ink. Non-Epson branded or
altered Epson cartridges that functioned prior to a firmware update
may not continue to function.
1 ake sure the product is NOT CONNECTED to your

M
computer.
Windows®: If you see a Found New Hardware screen, click

Cancel and disconnect the USB cable.
2 ownload and run your product’s software package. For

D
the latest software, visit:
http://epson.com/support/wf2960 (U.S.) or
http://epson.ca/support/wf2960 (Canada)
3 ollow the instructions on the computer screen to run the

F
setup program.
4 hen you see the Select Your Connection screen, select

W
one of the following and follow the on-screen instructions:
• Wireless connection
In most cases, the software installer automatically
attempts to set up your wireless connection. If setup
is unsuccessful, you may need to enter your network
name (SSID) and password.
• Direct USB connection

Make sure you have a USB cable (not included).
• Wired network connection

Make sure you have an Ethernet cable (not included).
Mobile and voice-activated

printing
• Print directly from your Android™ (v4.4 or later) device*.
Simply connect your printer and device to the same network
and tap the menu icon to select the print option.
• Turn your mobile device into an intuitive, easy-to-use
printing and scanning control center with Epson Smart
Panel. Download the app from your mobile device’s app
store.
• Print remotely with Epson Connect™. See your online
User’s Guide for instructions or learn more at
http://epson.com/connect (U.S.) or
http://epson.ca/connect (Canada).
• Use voice-activated assistants to print a variety of creative
and everyday items from your Epson product. Simply add
your product to an Epson Connect account, then link the
account to a voice-activated assistant. See
http://epson.com/voice (U.S.) or http://epson.ca/voice
(Canada) for more information.
* May require the Epson Print Enabler or Mopria Print Service app from
Google Play™.
Any problems?
Network setup was unsuccessful.
• Print a network connection report to identify network
problems and solutions. See your online User’s Guide for
instructions.
• Make sure you select the right network name (SSID).
• Restart your router (turn it off and then on), then try to
connect to it again.
• The printer can only connect to a network that supports

2.4 GHz connections. If your router offers both 2.4 GHz and
5 GHz connections, make sure 2.4 GHz is enabled.
• If you see a firewall alert message, click Unblock or Allow

to let setup continue.
• If your network has security enabled, make sure you enter

your network password (WEP key or WPA passphrase)
correctly. Be sure to enter your password in the correct
case.
There are lines or incorrect colors in my printouts.

Run a nozzle check to see if there are any gaps in the printout.
Then clean the print head, if necessary. See the online User’s
Guide for more information.
The product’s screen is dark.

Make sure your product is turned on, and touch the screen or
press any button to wake it from sleep mode.
Setup is unable to find my printer after connecting it

with a USB cable.
Make sure your product is turned on and the USB cable is
securely connected.
Any questions?
User’s Guide
Windows: Click the icon on your desktop or Apps screen to
access the online User’s Guide.
Mac: Click the icon in Applications/Epson Software/Guide to

access the online User’s Guide.
If you don’t have a User’s Guide icon, go to the Epson website,

as described below.
Videos
Visit http://epson.com/support/wf2960videos (U.S.) or
http://epson.ca/support/wf2960videos (Canada) to view
support videos (videos available only in English).
Technical support
Visit http://epson.com/support/wf2960 (U.S.) or
http://epson.ca/support/wf2960 (Canada) to download
drivers, view manuals, get FAQs, or contact Epson.
Call (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 7 am

to 4 pm, Pacific Time, Monday through Friday. Days and hours
of support are subject to change without notice. Toll or long
distance charges may apply.
Recycling
Epson offers a recycling program for end-of-life hardware and
ink cartridges. Please go to http://epson.com/recycle (U.S.)
or http://epson.ca/recycle (Canada) for information on how to
return your products for proper disposal.
Need paper and ink?

nsure brilliant results with Epson specialty
E
and plain papers, engineered specifically for
Epson printers. Find Epson papers and Epson
Genuine Ink at http://epson.com (U.S. sales)
or http://epson.ca (Canadian sales) and at
Epson authorized resellers. Call 800-GO-EPSON
(800-463-7766).
WF-2960 replacement ink cartridges
Standard-
Color High-capacity
capacity
Black 222120 222XL120
Cyan 222220 —
Magenta 222320 —
Yellow 222420 —
EPSON, Epson Smart Panel, and Claria are registered trademarks, EPSON Exceed Your Vision
is a registered logomark, and Epson Connect is a trademark of Seiko Epson Corporation.
Designed for Excellence is a trademark of Epson America, Inc.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other
countries.
Mac is a trademark of Apple Inc., registered in the U.S. and other countries.
Android, Chromebook, and Google Play are trademarks of Google LLC.
General Notice: Other product names used herein are for identification purposes only and may
be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2022 Epson America, Inc., 1/22
Printed in XXXXXX CPD-61853

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WF-2960

Important Safety Instructions: When using telephone equipment, you

• Do not use the Epson product near water.

1  emove all protective materials from the product and lift

2  emove all protective

Caution: Do not touch

4  onnect the power cord to the back of the product and to

Caution: Do not connect to your computer yet.

2 Choose a setup method

To use your mobile device If you do not want to use

1  ownload the Epson Smart Panel app

2 Hold the power button until it lights up to turn on the

Note: Do not connect your product to your computer yet.

3  aunch the app and follow its instructions to set up your

For information on connecting your product to a computer,

2 Select your language.

4 Select your country, date, and time.

4 Install ink cartridges

1  ift up the scanner

2  ently shake the black ink

Caution: Do not shake the other

3 Unpack the ink cartridges.

4  emove only the

5 Insert the cartridge in the holder for each color. Press

6 Lower the scanner unit.

7 Select Installed. The printer starts charging the ink.

Note: As part of setup, your product’s serial number will be

8  ollow the on-screen instructions to adjust the print

2  queeze the tab on the

3 Insert paper with the

4  lide the edge guides

5  eep the cassette flat as

6 Pull out the output tray.

7  ollow the instructions on the LCD screen to adjust the

6 Connect the fax line

2 If prompted, press Proceed to set up the fax, or press

Firmware Update Notice: The printer is designed to work only with

1  ake sure the product is NOT CONNECTED to your

Windows®: If you see a Found New Hardware screen, click

2  ownload and run your product’s software package. For

3  ollow the instructions on the computer screen to run the

4  hen you see the Select Your Connection screen, select

• Direct USB connection

• Wired network connection

Mobile and voice-activated

• Make sure you select the right network name (SSID).

• The printer can only connect to a network that supports

• If you see a firewall alert message, click Unblock or Allow

• If your network has security enabled, make sure you enter

There are lines or incorrect colors in my printouts.

The product’s screen is dark.

Setup is unable to find my printer after connecting it

Mac: Click the icon in Applications/Epson Software/Guide to

If you don’t have a User’s Guide icon, go to the Epson website,

Call (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 7 am

Need paper and ink?

WF-2960 replacement ink cartridges

Black 222120 222XL120

You might also like

• Do not use the Epson product near water.

1 emove all protective materials from the product and lift

2 emove all protective

4 onnect the power cord to the back of the product and to

1 ownload the Epson Smart Panel app

2 Hold the power button until it lights up to turn on the

Note: Do not connect your product to your computer yet.

3 aunch the app and follow its instructions to set up your

2 Select your language.

4 Select your country, date, and time.

1 ift up the scanner

2 ently shake the black ink

4 emove only the

5 Insert the cartridge in the holder for each color. Press

6 Lower the scanner unit.

7 Select Installed. The printer starts charging the ink.

8 ollow the on-screen instructions to adjust the print

2 queeze the tab on the

3 Insert paper with the

4 lide the edge guides

5 eep the cassette flat as

7 ollow the instructions on the LCD screen to adjust the

2 If prompted, press Proceed to set up the fax, or press

1 ake sure the product is NOT CONNECTED to your

Windows®: If you see a Found New Hardware screen, click

2 ownload and run your product’s software package. For

3 ollow the instructions on the computer screen to run the

4 hen you see the Select Your Connection screen, select