Received 1028986051587098
Received 1028986051587098
Received 1028986051587098
Unfortunately, Robert was both responsible for handling dormant accounts and for
dealing with complaints from customers. When a customer would complain about his
account, Robert was always the one to explain the discrepancy. He usually used the
excuse that “it’s a computer error.” What internal control weaknesses allowed this
fraud
to occur? (10 points)
® An individual like Robert was given too much trust and supervisory authority by
the bank.
® Should have separate supervisors for dormant accounts and customer complaints