MODULE 3: CREATION OF

HEALTHY AND CARING

RELATIONSHIPS
BUILDING COMMUNICATION
SKILLS:
Communication is the sending and receiving of information and can be one-on-one or between
groups of people, and can be face-to-face or through communication devices. It happens between
a sender and a receiver.
Derivation of the word:
Communication derives from a Latin word called ’communicare’, which means "to share”.
Types of communication:
1.Non-verbal communication
Nonverbal communication explains the processes that convey a type of information in a form of
non-linguistic representations. Examples of nonverbal communication includes like gestures, body
language, facial expressions, eye contact etc.
2.Verbal communication
Verbal communication is the spoken or written conveyance of a message.
DEFINITIONS:
1. ” Communication is transfer of information from one person to another,
whether or not it elicits confidence. But the information transferred must be
understandable to the receiver” – G.G. Brown.
2. “Communication is the intercourse by words, letters or messages”- Fred G.
Meyer.
1. Active Listening
Active listening involves paying close attention to what others are saying, and asking
clarifying questions to demonstrate interest and understanding. This facilitates
effective communication while simultaneously allowing us to show respect and build
relationships with the other person with whom we are communicating.
 2. Awareness of Communication Styles
There are four main communication styles you might encounter. They are:
1.Passive: Passive communicators are quieter and don’t always express their true feelings. They can act
indifferent or agreeable, depending on the situation, in order to keep the peace and not rock the boat.
2.Aggressive: Aggressive communicators are the opposite of passive communicators, and often express their
emotions freely without any consideration for others. They can be intimidating or abusive in their interactions
with others.
3.Passive-aggressive: Passive-aggressive communicators strive to appear aloof, even when they are actually
upset or annoyed. It is subtly evident that they are angry, but because they tend to avoid confrontation, it can
be unclear what they are truly thinking.
4.Assertive: Assertive communicators are considerate and express themselves in a clear and direct manner.
They are respectful in their interactions with others.
3. Persuasion
The ability to persuade others is very useful in the workplace, and employers value
employees who demonstrate proficient persuasive skills because it can lead to
increased productivity. The skill involves convincing others to complete a desired
action or behave in a specific way, typically to achieve an end goal.
4. Giving Feedback
Communication is a two-way street, and strong communicators are able to provide and accept feedback. Good
feedback offers answers to questions and solutions to problems. The goal of feedback is improvement or
betterment.
5. Written Communication
Written communication is just as important as verbal communication in the workplace. It is often the first
communication you share with an employer, even before you are hired. You should always be clear and
concise in your written communications.
6. Confidence
This is particularly important in the workplace, because people are more likely to respond to your ideas and
opinions if they are presented with confidence. Confidence can be demonstrated through eye contact, tone of
voice, and good posture. It helps to be prepared when making a presentation or argument so that you don’t
stumble over your words and can deliver your statements with poise.
7. Openness
It is best to approach workplace communications with an open mind. You should accept that you might not
always agree with someone’s point of view, but try to be sympathetic to their perspective and always show
respect. This way, you can disagree amicably, and avoid causing rifts that may affect future work.
8. Presentations and Public Speaking
To communicate successfully when giving a speech or presentation, it is important to hook your audience
immediately and try to garner their interest. Many effective communicators use notes to guide their
presentations—just be sure to maintain regular eye contact with your audience to keep them engaged.
With nerves, it’s easy to rush through your points quickly. Don’t forget to pace yourself! To be effective,
project your voice and use visual aids if necessary. Lastly, you should end on a strong note, to ensure that your
entire presentation leaves a lasting impression.
9. Empathy
Empathy involves a shared understanding of others’ emotions, which is critical when it comes to
communicating at work. If you understand how or what someone is feeling, you can assess how to best
communicate with them, and choose the right approach.
10. Cross-Cultural Communication
In today’s global economy, it is important to acknowledge cultural diversity and try to transcend
communication barriers. The best way to approach this is to be patient, respectful, and open to learning and
understanding cultural differences.
11. Digital Communication
Digital communication involves all online communication for an organization. Proficiency in digital
communication is becoming increasingly necessary in the workplace, with the onslaught of social media and
digital devices. To be successful in digital communication, adopt a growth mindset because you will have to
continue learning to keep up to date with ever-evolving digital media.
12. Conflict Management
Conflict management skills are hugely important in the workplace. Successful conflict management involves
hearing all sides of a situation, being able to empathize, and resolving any issues. Usually, conflicts can be
managed with compassion, patience, and some problem-solving. Taking ownership of one’s actions and being
able to apologize is also key.
THE VALUE OF RELATIONSHIPS
AND COMMUNICATION:
Communication plays a vital role in having a good relationship. We should be a good
listener before we become a speaker. Listening has to have the patience. Before
arguing on something, we should consider the view points of others too. We should
respect others thoughts, feelings and emotions. Most of the misunderstanding will
happen due to poor communication. Rather than reacting on something, it is better to
respond. In a daily day of ours life, we do come across different personalities. So, we
need to be non judgemental, empathetic, and most importantly, we need to have
patience to deal with different types of people in the society.
RELATIONSHIPS FOR BETTER
OR WORSENING OF LIFE:
Having a healthy relationship is very much important to lead a better life. Our life
goals are determined by our surroundings . When we do find the similarities in the
interest with others, we do feel connected to them and will develop attachment with
those people. But its always good to set a boundary so that you may not suffer later
when something wrong happens in your relationship. Have a clear cut
communication so that you can avoid misunderstandings. We are not supposed to
over connect with the feelings or emotions. Too much trust or too much faith is not
good in relationships. If something went wrong, then it will worsen your life.
UNDERSTANDING OF BASIC
INSTINCTS OF LIFE
 Instincts are goal-directed and innate patterns of behavior that are not the
result of learning or experience.
 In other words, instincts are nothing but the impulse or the motivation
that you are getting for an external stimuli.
 For an example, FEAR – when you see a snake, you will be afraid of
passing by it’s side. This behavior is not a learnt one but it is innate.
THANK YOU