Business Telephone Etiquette Business Email Writing Etiquette

The importance of the first impression Grooming Wardrobe Body language Voice and speech Meeting etiquette Business
usiness telephone etiquette Business email writing etiquette This no-nonsense, real-world training program teaches all forms of business etiquette: dining etiquette, communication etiquette, telephone etiquette, meeting etiquette, tipping etiquette, travel etiquette, email etiquette, voicemail etiquette, business cocktail party etiquette, wardrobe etiquette, and more. It is specifically designed for groups that want to polish their skills and improve their professional image. Information is presented in a humorous, relaxed style that cuts to the heart of today's etiquette concerns. Trainers use hands-on activities to reinforce learning points.
Objectives At this program's conclusion, participants should be able to: Explain the four basic behavioral styles and how to adapt to each. Describe appropriate office dress. Demonstrate effective self introductions, introductions of others, and small talk. Successfully navigate a business meal. Develop an action plan to improve personal professionalism.
The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Etiquette Works!
http://www.slideworld.com/pptslides.aspx/business-etiquette http://www.kwintessential.co.uk/cross-cultural/email-etiquette.html
Q. What is the proper time to arrive for an appointment?

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Q. Is it impolite to ask an executive of a company for payment of outstanding invoices?

Q. Can I exchange business cards while dining?

Q. What is the proper way to display flags?

Q. How should I exchange gifts with my fellow coworkers at the office during the holiday season?
Q. Can I hold a drink when in a receiving line?

Q. How can I get more privacy in my cubicle without being rude to my coworkers?
Q. How much perfume/cologne is acceptable to wear at work?

Q. What is the best way to utilize a home-office (SOHO) telephone system?

Q. Should I send a gift to the host of a dinner party?

Q. How should I critic a teammate's performance?

Q. When should a gentleman remove his hat?

Q. I have been asked out to lunch with a potential employer. I assume he will pay the check, but should I offer to pay it, or at least my portion?
Q. What kind of gift do you bring to an engagement party?

Q. When a man calls off a wedding, should the woman give the engagement ring back to him?
Q. What should parents do when their children are too
young and disruptive during holiday religious ceremonies?

Q. What is considered appropriate and customary dress for men and women for a dinner party when the invitation states "Cocktail" attire?
Q. How should I receive a compliment?

Q. What is the correct way to sneeze or cough in public?

Q. When shopping at a department store, who gets on/off an elevator first when the doors open, the people in the elevator or the people waiting for the elevator.
Q. I am uncomfortable when asked to make a charitable donation at the supermarket or mall. How can I refuse the offer politely?
Q. What is the proper etiquette when standing in line during the holiday shopping season?
Q. We are invited to a dinner party. Should we take a gift to the host?

Q. Should children ask permission before playing on a neighbor's yard?

Q. To which side should a gentleman seat a female?

Q. What is the proper distance to stand from someone when introducing yourself?
Q. What are the proper forms of address when the lady is higher ranked than the man?
Q. What are some appropriate gifts for a baptism?

Q. With the changing gender roles in our society, who
opens the door, the male or the female?

Q. Is it proper to send a gift basket to a client at their home address?

Q. Is it appropriate for someone to ask you to take off your shoes when entering their home?
Q. If "no gifts please" is specified on a surprise birthday party invitation, should a gift still be taken? Is it OK to ignore the invitation and take a gift anyway?
Q. What are some examples of changing gender roles in todays society?

Q. Could you please tell me if it is correct to say, "excuse me" after sneezing at the office?
Q. In the case of a broken engagement, what happens to the ring?

Q. What is the proper way to display good sportsmanship after a sporting event?
Q. Who gets on/off an elevator first, men or women?

Q. When a person is invited to a co-workers wedding and cannot attend, should you send a card and include money or a gift?
Q. When ordering take out food from a restaurant by telephone, is it necessary to tip?
WHATS THE SIGNIFICANCE BEHIND CERTAIN GESTURES?
Have you ever been scolded for not covering your mouth while yawning or talking while having your dinner? Since these gestures are natural, a number of times we are not aware of its impact on others. Well, most of these courtesies can be traced back to the Middle Ages to the era of kings and queens, knights in shining armour and chivalry. Some of them were created to be courteous, some were meant to be symbolic, and some were simply matters of logic. Learn the significance of these Raising a Toast Toast and clinking of glasses together, was originally done so that when the glasses clinked, the drinks sloshed together on impact. This meant that whatever was in one drink passed into both glasses. So if someone is planning to drug a friend, he too would get some! The Story Behind The Handshake An empty hand presented forward to another person, and receiving the same response, was the easiest and most recognizable way to show someone that people werent holding a weapon! Therefore, a handshake meant they were going to talk instead of fight. Lets Salute If a knight, in a full armour suit wanted to talk with a friend, he would have to remove the barrier i.e. lift his visor. His hand, thus, ended up at his forehead to lift the visor. A salute indicated lifting the helmet visor, so that the knight could talk instead of fight. Yawning? Cover Your Mouth! This has two logics to it. On a religious level if you yawned, with your mouth wide open, the Devil could reach right in and yank out your soul. Secondly, in the Middle Ages bathing was considered unhealthy, so most of the peasants and nobility stank badly. So it seemed logical to cover ones mouth while yawning. Keep Your Elbows Off The Table! Why is it rude? First thing to bear in mind is that back in the old days people sat down to dinner, squeezed, into a long table that was set into a row. This meant that each person was packed very tightly in between the people on either side of him, and simply didnt have much room to eat. The elbows werent allowed on the table because if someone had their elbows on the table, the other couldnt eat.
SOCIAL ETIQUETTE
SOCIAL MEDIA ETIQUETTE RULES
As social media is a social medium, it is important to follow proper social etiquettes. Our etiquettes in public should be carried along online as well. Just because you are behind a computer monitor and people cant see you, doesnt give you the license to throw your etiquettes out of the window. Here are a few tips you could follow. 1. Give More Than You Receive If you want to receive attention from others online, you have to be willing to give it first. You cannot just bust on to the social media scene and become a top user; you need to earn respect. For that you need to give more than you receive. 2. Add Value to the Site At the end of the day, the thing that will earn you great connections with others is if you add value to the community. For this you need to submit content which other members of the community value as well. Sending content which only you approve of and others dont, will not help your cause.
3. Build Quality Relationships People are more willing to help those who they really know. By building quality relationships with other users, youll always have someone in your corner to back you up. Remember, relationships require the participation of both parties; so, always be a good participant in your social media relationship. 4. Listen to Others Your first reaction whenever someone disagrees with you online is probably to tell them how wrong they are. Instead of constantly fighting back, take the time to listen to what theyre really saying. Listen to the people commenting on your blogs. Understand where theyre coming from. You dont know everything, and you can learn from others if you take the time to listen. 5. Be Nice All of these points add up to one thing just be nice. Is it too much to ask for people to be kind to one another?
TIPS FOR BACKPACKERS by Meghana Biwalkar

With a backpack on your back there are absolutely no limits to what you experience. But as any adventure, backpacking can be tricky. To make your backpacking a success, it's important how you behave and interact with people from different cultures. Here are some tips to help you shine at your backpackers' hostel: 1. Break the ice: On a backpacking trip you tend to meet people from around the world. In fact, most hostels encourage interaction between travellers. For instance, hostels usually have a common area to gather and socialise, a common kitchen and laundry area. So, whenever you come across a co-traveller, the best way to start a conversation is by enquiring about their travels and stay so far. Don't indulge in personal questions though. 2. Look for hostel standards: It's a great place to meet people and save money but be aware of the fact that hostels can be dangerous. It will have both good and bad people in the bunch. Thus, avoid one-on-one encounters with anyone, and move in a group whenever possible. If possible, look for a hostel that is a member of the Youth Hostel Association. Don't be embarrassed to decline a room if it doesn't suit your requirement. 3. Plan ahead: To avoid last minute surprises, make advance hostel bookings and a travel itinerary. Also, in places like Europe most museums and tourist places have some days off in the week. Once again, if you know your schedule you'll be able to avoid these days. But, while planning leave some room for last minute changes. 4. Pack that toilet paper: Yes, this is a precious commodity for backpackers. But, if you are sharing a bath ensure that you don't leave a mess behind. Make sure it's flushed out properly and there are no bits of paper lying on the floor. 5. Learn some local habits/phrases: Even though you may not be fluent with the native language, it's still nice to know the local dialect. When travelling to a different country it's also important to know the local rules to enjoy your backpacker stay. For example, in countries like Singapore you cannot smoke in public areas or consume chewing gums. Now, you don't want to end up breaking the rules and find yourself without a place to stay, or worse, locked up in a foreign jail. Lastly, pack a quick dry towel. You don't want to be stuck up with a stinky and wet towel, when you move from one hostel to the other. Now, that you know what it takes to be a good backpacker, go on and have an adventure of the lifetime.
BE A DESIRABLE GUEST THIS NEW YEAR by Meghana Biwalkar

The nip in the air is an indication that the year's come to an end. It's time to welcome the New Year and celebrate the new beginnings. But, only because it's New Year, one must not let go and forget their manners. So, if you are attending any party, especially a house party you may just want to go through the etiquette guide:
1. Don't Tag: The first rule of a house party is to never invite guests on your behalf. Remember, it's not an open for all so always ask the host well in advance if you can bring along a guest. And, never take it personally if a host turns down the offer. After all, they are throwing the party! 2. Be Social: As a guest, you should help your host to make their event a successful event. You can do this by making a genuine attempt to talk to everyone. However, be careful that you don't get carried away with the New Year's wave. Watch out what you say, and make sure that you don't get too friendly with people you just met. 3. Carry a Gift: Like any other house party, it is considered good manners to carry a gift for the host. Also, instead of carrying a generic gift such as a bottle of wine or a bouquet of flowers put some thought into the gift. It's always better to personalise the gift keeping in mind the preferences of your host. 4. Watch the Smoke: It is considered rude to ask at a house party to permit you to smoke. Unless the host smokes, it's always better to take your light outside the house. In case you are smoking with everyone else in the house, watch the curtains and ensure that you are not smoking in a closed room. 5. Be Gracious: After the New Year party, send a thank you note to your host for their time and trouble. Mention specific incidents, compliment on the food and let them know that you took notice of their effort. It's New Year after all, it's nice to bring it in with a gesture of gratitude. Lastly, watch your drink. It's New Year, and a house party. So, chances are that you may get carried away. But, be careful, enjoy the drink and take it slow. Here's raising a toast to new and a successful year ahead!
UNWRITTEN RULES FOR ONLINE SOCIAL NETWORKING by Meghana Biwalkar

If there is one rage that has undoubtedly caught on like fire, it has to be social networking. What is unique about this phenomenon is that it doesn't withstand the age bar. From tweens to grandparents, almost everyone has their profile on these sites. So, just as any social network, here we are bound by etiquettes. Here's a quick round-up of manners for effective networking: 1. Choose your niche: The growing number of social networking sites only means more offers to join these sites. But, don't jump on every offer you get. Understand the site and what it has to offer, before making your selection. For instance, some sites are purely for social or personal networking; while others such as LinkedIn are for business. The same rule applies to other groups or communities on the sites. 2. Fine-tune your profile: It is important to polish your profile, as sites dedicated to pleasure can also lead you to a potential career opportunity. So, always make sure that your photographs and personal information is password protected. After all, you don't want your to-be boss or business partner to see something that is completely private. Also, your online profile is sought of a resume, where people can make judgement calls based on your information. Bear this in mind every time you edit or create a profile. 3. Pace yourself: It's nice to be pro-active on these sites, but remember everything has a limit... be careful about the number of bulletins you post in a 24-hour period. So, if you are one of those who post every joke or some inane information more than 10-times a day leading to a spam, chances are that people will soon block your entries or may just delete you from their list. 4. Stick to your commitments: If you are on a social networking site, you are always under the spotlight. This is especially true, if you offer any kind of help to someone. Here, people can read that you have expressed interest to help a friend or colleague, so make sure that you follow-up on your offer. After all, your reputation is at stake. Also, these sites are highly reciprocal. So, if you choose to help someone, you are assured that your efforts will not be neglected. 5. Don't be aggressive: Yes, you want to desperately get into the groove and be seen on everyone's network you think is worth knowing. But, hold that thought. Don't be too persistent by sending constant reminders about the invite. Always give a day to a week for a person to respond. Also, if you want to reject someone's request, wait for 24 hours. This will help you gather your thoughts, and save some embarrassment or harsh feelings.
Finally, be honest and don't invent things, it might backfire. Just play by the rule and enjoy every minute of your online networking world.
BE POLITE TO YOUR FELLOW FITNESS FREAKS by Meghana Biwalkar

How would you react, if you find yourself caught on a treadmill that has sticky or glistening stains of sweat? Well, thats our reaction too! But, to think of it, you could also be the culprit behind it. After all, you are at the gym where you are likely to sweat, correct? Thus, the easiest thing to do is to follow some simple rules to make your gym a hygienic and fun place. Here are some guidelines that will help you become an aware and a responsible gym-goer. 1. Cleanliness is Next to Godliness This is the most basic rule. Always wipe off the handle bars and the seat after your exercise. Most gyms provide sprays for this purpose. If your gym doesnt have this facility, just use your spare towel or wipes. 2. Learn to Share If you are under a circuit training programme, ensure that you share your slots with someone else, this way you can get timely rest in between two sets, and you will not be blamed for taking over the equipment. If someone is already using the machine, wait until theyve finished their set. Its rude to interrupt people during their workouts. If your gym has a time slot for machines during peak hours, abide by those rules. 3. Handle with Care You are likely to feel a little tired after your weight training programme. This doesnt mean that you drop the weights, expecting someone to pick up after you. Always put the weights back carefully when you are done, and while doing so, dont clank them or throw the weights on the rack. This way you will not disturb other people in the training area, also you will ensure that the equipment is not damaged. 4. Maintain Silence Yes, its not a library, but it is not a public park either, where you can chat with your friends or talk on your cell phone. Be courteous towards others; your talking could disturb someone elses concentration. Also, when you are playing the music, dont have it blasting through your headphones. Please note that they are just headphones, and not speakers. So, observe the volume. 5. Scrutinize Yourself You may have worked hard to attain that perfect figure, but this doesnt mean that you show-off your hard work. If you are using a public gym, ensure that you are wearing the right clothes and are in no way offending the people around you. Blatantly staring at those toned bodies is not on either. This way you are letting them know that you are jealous, besides of course making them feel uncomfortable. Just follow these basic rules at the gym, and you are sure to have a great workout. Also, remember to shower after your workout, you dont want to carry your body odour on your way back home.
THINK BEFORE YOU DIVE by Meghana Biwalkar

The heat is on...and it is not very merciful. Yes, the scorching hot days of summer are here. There is no better way to fight this heat, than a dip in the swimming pool. However, this can be a stressful affair, if your swimming pool is nothing but a chaos leading to unsafe behaviour, noise and stress. If all of us follow some pool manners, it could be an invigorating exercise for everyone. Here are a few tips for you to ponder over, before you take that plunge... 1. Follow the instructions If you wish to enjoy a clean pool, dont forget to shower or wear your cap, before entering the pool. All of this may sound mundane and annoying, but observing personal hygiene is a pre-requisite in a pool. After all, who would like to swim with someones long hair floating in the pool? 2. Be sensitive to others
When you are using a public pool, it is important to maintain the overall safety. So, dont play rough or outrageous games such as dunking your friends, running and jumping or splashing water on each other. It might sound like fun, but it could be dangerous to other swimmers. Also, dont wear any jewellery, watch, and keep your nails trimmed while swimming; it could hurt your fellow swimmers. 3. Observe your lane Yes, its not just for roads. So, the next time you are in a busy pool, pick a lane and stick to it. Every pool has a fast, slow and medium lane, so judge your speed to select your lane. This will avoid accidents, such as knocking into another swimmer, and help you to complete your lap without any interruptions. In case you do wish to switch lanes, look in all directions before cutting across, watch out for other swimmers and allow them to complete their laps. This will help maintain decorum in the pool. 4. Dont waddle in the pool If you dont wish to swim, use the waddle area to relax. Also, the pool is no meeting point. So, dont stand in one corner and catch up on the gossip. You have parks and coffee shops for your long conversations! 5. Save the splash No one likes to be splashed with water, whether in the pool or outside. So, watch your strokes and tame them down for the safety and convenience of others. These are only guidelines to help you maintain safety in the pool. The best etiquette is to swim cautiously. So, go on and have a nice dip.
BE AN ANGEL ON THE ROAD by Meghana Biwalkar Ever wondered what it would be like to drive to work without having to use the choicest words from your vocabulary. Here are some tips to help you make your time in the car as fun and enjoyable, as you have always wanted it to be: 1. Horn NOT Ok Please Probably the biggest factor out there, which contributes to driving stress, is the noise pollution. Most of it is due to the over use of the motor horn. Agreed its the surest way to have your say, but if you were to wait just a second longer for the person ahead of you to move, you might not need to honk at all. So, try and be a little patient on the road. 2. Give Way Whether you are coming out of a junction or waiting for a traffic light, giving way and not racing to take the first available spot will certainly make your life more peaceful. And this will really not slow you down. Rushing to get ahead in the traffic by rashly overtaking and cutting in only means you will reach the next traffic jam sooner. 3. Appreciate those who Give Way When somebody is nice enough to give way, make sure you acknowledge them with a wave or a smile. A small gesture like that promotes goodwill and goes a long way in making the other person feel good about letting you through. 4. Use High Beam Cautiously Unless driving on an un-lit road, do not use your high beam too often. Your high beam can blind the oncoming traffic. This would also cause them to use their high beams, which in turn will blind you. Also, just use the parking lights, when entering a housing complex; so that you avoid blinding children or old people. And speaking of residential areas, keep your 1000-watt mobile orchestra on mute. 5. Be Courteous to Fellow Commuters
The next time you see puddles dont speed off; especially when there are pedestrians or motorcyclists. And be considerate to truck and bus drivers. Remember, they are manoeuvring massive vehicles that dont stop or change directions as fast as the cars. Besides, they are on the road all day enduring the heat and the pollution trying to earn a living. Give them a break. Follow these simple acts of consideration and you will reach your destination less stressed than before. Also, you will be in a better frame of mind to do the job that you actually drove out to do in the first place. ARE YOU MALL SAVVY? by Meghana Biwalkar
A crowded street, beeline of cars and a buzz of people outside a mall on Sunday, is nothing new. Even with slow economy, the malls are not missing the crowd. After all, malls are a great place to hang out with friends and family. But, as with any social development, there come certain rules and manners: 1. Smile, it costs nothing It may sound clichd, but the truth is a smile will get you the best treatment and acceptance. So, the next time you see a salesperson; dont brush him/her off with a smug, instead, smile and respond to their greeting. In case, you dont want any help from them, decline it politely by saying, No, thank you. I am just looking around. Also, its not just the salesperson. In case, you are with a co-shopper in the same aisle, its always good to nod or exchange a smile, thats the only thing which comes free in a mall, isnt it? 2. Dont lose that shirt Yes, the shopping malls provide you the luxury of trial rooms. But, dont treat this luxury like your walk-in closet, where you can throw away a pile of clothes that dont fit. Here, one must politely return all the clothes to the salesperson. Also, if a certain shop expects you to carry a certain number of clothes in the trial room, just follow the rules. It will only make your shopping easier. 3. Never juggle the clothes Usually, shops in the mall provide a hangar that displays the styles. So, go through that first, before creating havoc on the racks. And, in case, there are no hangars, dont just pull out clothes from the stack and throw away like a piece of junk, if you dont like it. Fold it and place it back on the rack. This will help the next shopper to enjoy their shopping. After all, if we wanted to pull stuff out from a mess of clothes, we may as well go to a local market, right? 4. Maintain a distance Never stand too close to a person in the billing line; it will not help in speeding up the billing process. Instead, you will only be considered rude and impatient for peeping into your co-shoppers bill and his/her wallet. 5. Dont take eatables with you everywhere Most shops in a mall will not be comfortable about your taking food in. Follow this rule by finishing whatever you are eating in the food court area and then heading down for shopping. Food is best avoided on the elevators and on the staircase as well. Thus, the next time you are at a mall, just remember that nothing is personal. Treat all the luxuries as a gesture and respect them. Happy Shopping!
INTERVIEW ETIQUETTE
GUIDELINES FOR TELEPHONE INTERVIEWS If youre a student who applied to a University off shore or someone who is on the hunt for a new job,
we have to tell you that the next time the phone rings to stay prepared. Why? Because, nowadays a majority of screening tests are carried out over the telephone. Telephone interviews are designed to reduce expenditures especially in the case of out-of-town candidates, is now used as a highly successful method in screening candidates for in-person interviews. While its important that you stay prepared for the interview, speaking on the phone isnt always as easy as it might seem. This critical conversation could make or break your dream. This is what you can do. Practice your conversation over the phone. Make a friend or colleague ask all the typical questions you could be faced with and if possible record your dialogue to see how you fare. Its only after being caught on tape that youll be able to hear your uhs, yahs or okays. Here are a few things to need to keep note of during a phone interview: Don't smoke, chew gum, eat, or drink during your conversation. Do keep a glass of water handy, in case you need to wet your mouth. Smile. You might doubt the relevance of this as your conversing over the phone, but smiling will help project a positive image to the listener and will change the tone of your voice. Make sure to speak slowly and pronounce clearly. Use the person's title (Mr. or Ms. and their last name.) Use their first name only if they ask you to. Don't interrupt the interviewer. Its perfectly acceptable to take your time to collect your thoughts before speaking up. Do keep your answers short. Take notes about what you were asked and how you answered. Remember to say thank the person for the interest shown. Remember your goal is to set-up a face-to-face interview. After you thank the interviewer ask if it would be possible to meet in person. PRE INTERVIEW PREPARATION How prepared are you to attend an interview and make a good impression? Here are some tips that will give you an advantage over your competition. Find out all you can about your prospective employer. The Internet has huge amounts of information, and anything you cant find here can be obtained from your local Chamber of Commerce. Confirm when, and where the interview is to be held, and find out how long it will take you to get there from where ever you are. Make allowances for road blocks and breakdowns. Rehearse answers to technical and personal questions, and also to queries about your career, and why you want this particular job. Have extra copies of your CV and any other certificates you may be carrying with you. Visit the rest room, check your appearance, and take a few quiet moments to calm yourself down. INTERVIEW MANNERS Here are some tips to conduct yourself with utmost grace and confidence, at an interview. Shake hands, introduce yourself, and wait to be invited to sit down. Dont put your nervousness on display by sitting on the edge of your chair, swinging your legs or fiddling with your clothes. Your pre-interview rehearsals will help you deal with the interviewers questions. Smile, and speak of your achievements with confidence. This is not the time or place for modesty! If you are overcome with stage fright, look at just one interviewer, and pretend this is a one-on-one interview.
Remember the interview is a dialogue. Dont be afraid to ask questions. However, dont dominate the conversation, or allow your questioning to turn into an interrogation. Dont smoke, talk ill of your previous employer, or tell obvious lies about your work experience, achievements, and salary. Finally, smile and thank the interviewers for their time, and express definite interest in the job. POST INTERVIEW MANNERS Once your interview is over, comes the hardest part, waiting for a response from the company. Use this interval in the most productive manner. Always write a note to the interviewer to thank them for their time. Without gushing, reiterate your eagerness to work with the company. If you have used any of your contacts as a reference, regardless of whether you get the job or not, write to them also, and thank them for their time and effort. At the appropriate time, you may call the company back, and enquire about their hiring decision. ENQUIRIES The interview is over, and youre quite sure the job is yours, but then again, maybe youre not! How do you go about making polite enquiries? At the interview, you will be told when the hiring decision will be made. You can call at that time and ask about your chances. If no such mention has been made, it is customary to wait up to two weeks before you call. Be patient, flooding the interviewer with information about yourself in a bid to impress, rarely helps. If you havent got the job, it is perfectly acceptable to ask why. You may get a response, but you may not like the reply. At least you will know. This is not the occasion to throw a tantrum or declare that they have passed up an opportunity to hire the perfect candidate. Rather, learn from the feedback, and let it go! Making a good impression in business is paramount to succeeding in business. When you are about to meet new people or do some business networking, how you present yourself will often equate to how good you are at what you do in the eyes of both colleagues and bosses. Just like you learned as a youngster, there are certain "golden rules" to follow both in everyday life and business life. Here are the top 10 rules of business etiquette that you will want to keep in mind. 1. First and foremost, having good manners is a must. Please and thank you never go out of style. Common courtesy towards others should be second nature. 2. Be on time, or better yet be a little bit early. Be certain that you have allotted enough time for the meeting so you won't be concerned about another place that you have to be. 3. Dress appropriately. If you are uncertain of what to wear, it is always better to err on the conservative
side. Business casual is generally the rule of thumb to follow. 4. Prepare yourself ahead of time for both things that you may want to contribute to the meeting, and any information that was given to you ahead of time to read or make notes on. Come prepared to participate in discussions and activities. 5. Upon entering the meeting, glance around the room and acknowledge other attendees. Familiarize yourself with colleagues and managers and make a note of the person who is chairing the meeting. Try to put names to faces if you've met previously and try to remember names of people who have been newly introduced to you. 6. Although it's hard to live without text messages, cell calls and emails, you can do it for the duration of a meeting. It is good etiquette to present the attitude that this meeting is the most important thing on your agenda right now. Leave word ahead of time with the necessary contacts that you will be in a meeting and then switch everything off when you arrive. 7. Don't interrupt the chair when the meeting is in progress. Take notes so you will be prepared to speak up when the time is right. 8. When you do speak out, be clear, concise, and stay on topic. Don't be afraid to present your point of view, but always be respectful of the point of view of others. 9. Information exchanged in a meeting is generally considered confidential among those attending the meeting. Unless you are certain that the subject matter is common knowledge, it is best not to discuss issues with those that were not in attendance. 10. Bring your positive attitude. You'll accomplish a lot more and gain a lot more respect than you will if you are negative and critical.
Article Source: http://EzineArticles.com/2832591 When to Shake Hands in Business In the United States, the handshake is an accepted greeting in most social and business circumstances. When in doubt, do offer your hand, unless doing so would cause someone else to be embarrassed or inconvenienced. It is considered appropriate and acceptable to offer a handshake when greeting: New business contacts, staff, coworkers, or others you are meeting for the first time;
A former business or casual acquaintance, especially if it has been a while since you last saw them; Concluding a business transaction or meeting; Congratulating someone else for an award, event, or accomplishment; and When leaving a business event, including social settings where business contacts or acquaintances are involved.
When Not to Shake Hands The first rule of thumb in handshaking is simple: Never offer your hand first, at any time, or in such a way, that makes the other person feel inconvenienced or uncomfortable. With this rule in mind, it is not a good idea to be the one to initiate a handshake: With someone of higher status (let them approach you or make the first gesture); To break an awkward moment of silence when being introduced to someone new (a proper handshake should also involve conversation); If you have nothing to say to the person (a handshake is an invitation for conversation or desire for social interaction); Someone whose right hand, arm, or shoulder, is clearly injured, or they need their hand to support their weight with a cane or crutches; or If the other person's hands are full and a handshake would require them to shift items from one hand to another, or to have to put things down.
Close familiarity with the Indian business ethic can help you when doing business in India. It is advisable to pay attention to the following tips:
A short and light, not firm, handshake is the customary start to a business meeting. It is advisable to start the meeting with 'small talk' and only after that to pass to business matters. During the meeting it is customary to address your Indian colleagues with the title that signifies their status: "Professor X" or "Mr. X" or Miss X" with the name that follows the title being the surname and not a first name. Business cards should be exchanged at the beginning of a business meeting. Take care before the meeting to have an adequate supply of business card that will be sufficient for all those present at the meeting. Business behavior in India is very similar to that of most western countries. Most Indians of the managerial and technical levels have a good command of both spoken and written English. Senior executives in India wear suits. At the same time, because of the climatic conditions, they sometimes dress less formally. Business women are recommended to dress conservatively. Although it is customary to shake a male colleague lightly by the hand at the start of the meeting, shaking hands with women is a very sensitive point in Indian culture. The important rule is that shaking a woman by the hand is at the woman's initiative. Only when an Indian woman offers her hand, is it acceptable to shake it. In the absence of a handshake, the custom all over India is the greeting of peace known as "Namaste". When making this greeting, hold the palms of both hands together under the chin, smile, bow slightly and say
"Namaste". In Indian culture, it is considered improper for a man and woman to embrace and kiss in public. When presenting gifts, take care that the gift-wrapping is neither black nor white as these are believed to bring bad luck. On the other hand, the colors that are thought to bring good luck are red, green and yellow. It is not customary in India to open a gift in the presence of its donor. If you receive a gift from your Indian colleague, open it only after your colleague has left the room. Acceptable gifts are flowers, chocolate, perfume and small electronic goods. Sensitivity should be shown to ethnic background in India. Thus, for example, you should refrain from giving gifts that have a picture of a dog (dogs are considered unclean animals). It is also important to know that many Indians do not drink alcohol or eat beef. During meetings, try not to stand with your hands on your hips. This is considered as an aggressive posture in India. The best time of the year for a visit to India is between the months of October and March. Do not arrange business meetings for national holidays, It is important to remember that apart from the national holidays there are many festivals that are specific to certain regions of India As holidays are not fixed according to the Gregorian calendar, it is important to make sure of the dates of holidays with the Embassy of India in your country of origin before fixing an appointment. Indians are not particularly punctual and if you have fixed a time for a meeting, this may be regarded with some "flexibility" by your Indian counterpart.
OFFICE ETIQUETTE
FLUSHED: THE BATHROOM RULE BOOK
Rainy season is perhaps the most awaited season of the year. But, as with all good, there is some hint of bad attached to monsoon, too. Yes, it comes with its share of unhygienic practices, muck and filth. And, more often than not, it's the people who are to be blamed for taking away the magic out of monsoon. One place, we certainly see this mess is the workplace bathroom. There, don't just cringe...but follow these simple rules and do your act to keep the monsoon magic alive: 1. Spare's the word If it's monsoons, pack a bag of spare clothes, socks and shoes and all other essentials for the office. Don't you hate walking into the office bathroom only to find it all wet and murky? Well, if everyone carried a spare, no one would have to worry about washing off the muck from their shoes or clothes in the office. Besides, a spare bag of clothes will always keep you prepared for that unforeseen shower. 2. Waterproof your way Isn't it annoying to find a sea of umbrellas or clothes being dried in the tiny office bathroom space? Carrying an extra plastic or waterproof bag for your wet clothes and umbrellas will prevent you from doing the same. If you must leave your umbrella or clothes to dry out, ensure that you don't leave it for the entire day, pack it up after its semi-dry. This way you will not be using the area for long, and your clothes and umbrella will not be left with a stuffy wet smell. But, to follow this rule successfully, set a reminder on your phone, so that you collect your clothes on time
3. Clean up the mess We all know that reaching office in an absolute spick and dry state during monsoon is not always possible. So, it's okay to wash and clean away the muck and dirt from your feet or body. But, after you are done, don't just walk away. Dab the extra water away or immediately call for housekeeping and help them clean the mess. 4. Don't block the sink This is not the place where you can have leisurely baths and clean-ups. So, don't take long hours to tidy yourself. Remember, everyone has travelled through this mess and no one has the luxury of time. So, hurry up! 5. Treat it better than your bathroom at home Perhaps you don't mind your own mess or water puddles or things going unflushed, but in an office environment, be respectful. Thus, keep the place tidy, and if need be use deodoriser to cover up the stink. After all, it's a place of common use, isn't it?
ETIQUETTE MANUAL FOR INTERNS

With the recent trend of work experience garnering more importance with each passing day, internships have now donned a new meaning and a new role. As an intern, it is a must for you to put your best foot forward so that your internship could be converted into a job later, if you so desire. Here are a few etiquette pointers that could help you impress your superiors: 1. First day jitters: Make sure you have researched well about the organisation you are interning it - their history, hierarchy, their roster of clients etc. Also, on the first day, it's always preferable to be formally dressed, with the right kind of shoes, accessories and bag. 2. Unwritten rules: Most places have certain rules of their own as far as food and drink habits are concerned. In some organisations people eat together, some have a marked eating place and do not consider eating at their work stations appropriate, and so on. You won't know these till you are a part of the organisation. Therefore, on the first few days, follow your colleagues and you won't go wrong. 3. Borrowing computers: One of the most important aspects about being an intern is whether or not you get your own work station. If you do, great! But if you don't and have to survive on borrowed computers, make it a rule to ask for the concerned person's permission each time before you use it. 4. Showing pro-activeness and high interest levels: If you feel you aren't getting to contribute much or aren't being given work, find the right time and ask your boss about the same. It's a good thing to be proactive and enthusiastic, just make sure that when you do speak to your boss you aren't being interfering. 5. Work aesthetics: Within the first few days you'll discover the aesthetics of your workplace. This would include the language people use, the way they address their seniors and juniors, body language, distance and group dynamics. Make an eager attempt to stick by the same. Apart from these, giving your 100% at work is a must. Have a positive attitude towards whatever work comes your way. Do it even if you don't like it. The point of your internship is to learn; skip a meal or stay a little longer if you need to, but give your internship a 100%.
DOS & DONTS FOR YOUR WORKPLACE WASHROOM

There are endless ground rules for etiquette in the office. But etiquette in the office bathroom is just as important, if not more. Check out a couple of dos and donts for impeccable washroom etiquette. DO Be Sanitary: No one wants to navigate around your mess. Throw away your trash, wipe up excess water on the countertops, and for heavens sake, no sprinkles on the seats! Flush: Dont you just loathe those people who leave little surprises for you in the toilet bowl? If this has happened to you then you know that to save someone else that trauma, please flush when youre done! Wash Your Hands: You know what's worse than seeing some stranger in a public bathroom leave without washing their hands? Seeing somebody you work with do the same. Now you get to spend the whole day wondering what
they are touching with their filthy, germ-ridden hands, and hoping it's not on your desk, or worse, extended to give you a hand-shake. Moral of the story: wash those hands after youre done. DONT Take Your Time: If people are waiting to use the washroom, dont take your time admiring yourself in the mirror or cooing on the phone to your someone special. Do your thing and get on out of there. Comb Your Hair: No one likes to go into the bathroom and get accosted by endless strands of someones runaway locks. If you absolutely must comb your hair, make sure you dont leave behind strands of your DNA around the place. Gossip: Washrooms are the last place to have gossip sessions about that new girl with the black nail polish or the guy that always sucks up to the boss. But not only are you inconveniencing the people waiting, youre probably also running the risk of getting caught! So the next time you step into your office washroom, remember to make it quick and keep it clean!
HOW GOOD IS YOUR VISITOR ETIQUETTE? Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it." - Ralph Waldo Emerson Well, the least suspected committee may well turn out to be your next employer and the prize, your ideal job! You never know. So, if you happen to travel a lot, hobnob with clients and visit other offices as part of your work schedule, ensure that your manners are impeccable and your visiting etiquette, intact. So, how good is your visitor etiquette? Evaluate yourself by going through these simple but effective rules.
Be punctual and if youre 5 minutes early, even better. This indicates that you respect other peoples
time.
Don't stroll into a place as if its your own. Be polite to everyone you meet irrespective of if its the receptionist or the CEO. If the office that you are visiting needs you to sign in, and take a visitor card, comply with the
protocol. You could supply the receptionist with your visiting card.
While waiting, don't try to chat up the receptionist, in case youre feeling bored! While waiting in someone's office, don't touch anything on his/her desk or around his/her room.
Similarly, his/her reading material is his/her own, and is not there for you to kill time with.
Carry your own pens and note pads; it looks very unprofessional when you ask to borrow theirs. Get your work done and leave. This is not a social visit so dont grab every opportunity to chitchat. On your way out, remember to thank the receptionist!
ENFORCING OFFICE EMAIL ETIQUETTEE
What is email etiquette? Well, here is a list of the top email etiquette rules you need to note. 1. Be concise and to the point. Do not make an e-mail longer than it needs to be. Remember that reading an e-mail is harder than reading printed communications. 2. Answer all questions, and pre-empt further questions. An email reply must answer all questions, and pre-empt further questions If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, which will not only waste your time and your customers time but also cause considerable frustration. 3. Use proper spelling, grammar & punctuation. This is not only important because improper spelling, grammar and punctuation give a bad impression of your company, it is also important for conveying the message properly. E-mails with no full stops or commas are difficult to read and can sometimes even change the meaning of the text. 4. Answer swiftly. E-mails are sent as people wish to receive a quick response. Each e-mail should be replied to within at least 24 hours, and preferably within the same working day. 5. Do not attach unnecessary files. By sending large attachments you can annoy others and even bring down their e-mail system. Wherever possible try to compress attachments. 6. Use proper structure & layout. Since reading from a screen is more difficult than reading from paper, the structure and lay out is very important for e-mail messages. Use short paragraphs and blank lines between each paragraph. When making points, number them or mark each point as separate to keep the overview. 7. Do not overuse the high priority option. If you overuse the high priority option, it will lose its function when you really need it. 8. Do not write in CAPITALS. IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING. This can be highly annoying and might trigger an unwanted response in the form of a flame mail. Therefore, try not to send any email text in capitals. 9. Read the email before you send it. A lot of people don't bother to read an email before they send it out, as can be seen from the many spelling and grammar mistakes contained in emails. Apart from this, reading your email through the eyes of the recipient will help you send a more effective message and avoid misunderstandings and inappropriate comments. 10. Do not overuse Reply to All. Only use Reply to All if you really need your message to be seen by each person who received the original message. 11. Do not use email to discuss confidential information. Sending an email is like sending a postcard. If you don't want your email to be displayed on a bulletin board, don't send it. Moreover, never p make any libelous, sexist or racially discriminating comments in emails, even if they are meant to be a joke. 12. Use cc: field sparingly.
Try not to use the cc: field unless the recipient in the cc: field knows why they are receiving a copy of the message. Using the cc: field can be confusing since the recipients might not know who is supposed to act on the message.
Tip Nr.2: The European Loop
The European Loop -- the most modern and most beautiful way how to wear a scarf. To bind the European loop take the scarf with both hands, fold it in half, put around your neck, but the free ends thread through the knot and pull a bit. The tightening level of the European loops knot depends on the thickness of the scarf, and it can be easily adjusted. Like this tied scarf will look at the best with a stylishleather jacket. If the weather is very cold, then the ends of the scarf can be hidden inside the jacket, or you can zip the jacket. Tip Nr.4: The Twice-Around Ascot
The twice- around ascot resembles the European loop.This will be particularly suitable for colder weather. If you liked the European loop, then you will have no difficulty to tie also the twice- around ascot, in the same time -- without losing the warmth. However, in this case, you will have to bend down the collar of outdoor clothes, because this knot is quite big. It is very easy to tie the twice- around ascot. Put the scarf around your neck so that one end is slightly longer than the other. Put the longest end around the neck twice, but do not pull it too tightly. When you have practiced for several times, you can wear the scarf tied in the twice- around ascot even in very cold weather. You will feel the difference immediately! The perfect variant would be that your outdoor clothes have a collar. You can put the scarfs ends beneath the coat in this way it will be even warmer.Now you know four different style how tie and wear scarf !
Fake Knot
The only thing fake about this knot is the effort required. 1, 2, 3, and its done.
Step1 Fold a square scarf according to straight fold (or use an oblong scarf), and let it drop down your neck equally on each side. Step2 Make a knot on one side (A). Step3 Bring the other side (B) towards A. Step4 Let B pass through A to form a knot. Step5 Tighten the knot to get a beautiful fake knot.
http://texeresilk.com/cms-scarf_tying_guide.html http://texeresilk.com/cms-scarf_tying_guide.html
European Loop
Sophisticated yet effortless, this style is also called Casual Sleek. Works well on casual as well as work attire.
Step1 Use an oblong scarf or fold a large square scarf into a bias band fold; then fold it again to form a sort of hoop. Step2 Let the scarf dangle around your neck with the hoop on one side of the shoulder. Step3 Take the other two ends and pass them through the hoop to make the European Loop. Step4 Tighten the loop to get the complete effect.
Ascot Neck Wrap

Any dress can be given a professional look within minutes by this wonderful wrap style.
Step1 Fold the square scarf once to form a triangle. Step2 Let it dangle around your neck from the front so that the scarf ends hang on your back. Step3 Cross both the ends at the back and bring them forward, equally on both sides. Step4 Now take both the sides and tie them in a small bow just as shown in the illustration. Voila, you are ready for Rumba!
Western Neck Wrap

A modish way to wear a neck wrap; It is one of those styles that youd love to wear any day as it can be worn with many an outfit.
Step1 Fold the scarf in a triangle. Step2 Hold the two ends of the folded side and wrap around the neck. Step3 Bring them forward from the opposite sides and tie a knot. Step4 Take one layer of the scarf beneath and toss it over the knot as illustrated in the diagram. Step5 Adjust a little and your neck wrap is all organized.
Slip Knot
Best worn with a collared shirt or crewneck.
Step1 Begin with a folded oblong scarf or a square scarf with a bias band fold. Step2 Drape around neck so that one end hangs lower than the other. Step3 Cross long end over the short end and wrap around behind. Step4 Bring long end across the front of the short end. Step5 Pull the long end up and through the back of the loop created near your neck. Step6 Hold the front of the knot loose with your finger and slip the long end through the opening. Pull downward and center knot. Step7 Adjust to make more taut or loose according to your preference.
Undercoat
A beautiful way to accent any jacket or coat; brings that vivacious feeling to otherwise ordinary attire.
Step1 Fold the scarf as demonstrated. Step2 Let it dangle around your neck. Step3 Let one end pass from under the other. Step4 Tuck the two ends underneath the undercoat.

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The importance of the first impression Grooming Wardrobe Body language Voice and speech Meeting etiquette Business

Q. What is the proper time to arrive for an appointment?

Q. Is it impolite to ask an executive of a company for payment of outstanding invoices?

Q. Can I exchange business cards while dining?

Q. What is the proper way to display flags?

Q. Can I hold a drink when in a receiving line?

Q. How much perfume/cologne is acceptable to wear at work?

Q. What is the best way to utilize a home-office (SOHO) telephone system?

Q. Should I send a gift to the host of a dinner party?

Q. How should I critic a teammate's performance?

Q. When should a gentleman remove his hat?

Q. What kind of gift do you bring to an engagement party?

Q. What should parents do when their children are too

young and disruptive during holiday religious ceremonies?

Q. How should I receive a compliment?

Q. What is the correct way to sneeze or cough in public?

Q. We are invited to a dinner party. Should we take a gift to the host?

Q. Should children ask permission before playing on a neighbor's yard?

Q. To which side should a gentleman seat a female?

Q. What are some appropriate gifts for a baptism?

Q. With the changing gender roles in our society, who

opens the door, the male or the female?

Q. Is it proper to send a gift basket to a client at their home address?

Q. What are some examples of changing gender roles in todays society?

Q. In the case of a broken engagement, what happens to the ring?

Q. Who gets on/off an elevator first, men or women?

WHATS THE SIGNIFICANCE BEHIND CERTAIN GESTURES?

TIPS FOR BACKPACKERS by Meghana Biwalkar

BE A DESIRABLE GUEST THIS NEW YEAR by Meghana Biwalkar

UNWRITTEN RULES FOR ONLINE SOCIAL NETWORKING by Meghana Biwalkar

BE POLITE TO YOUR FELLOW FITNESS FREAKS by Meghana Biwalkar

THINK BEFORE YOU DIVE by Meghana Biwalkar

ETIQUETTE MANUAL FOR INTERNS

DOS & DONTS FOR YOUR WORKPLACE WASHROOM

ENFORCING OFFICE EMAIL ETIQUETTEE

Tip Nr.2: The European Loop

Ascot Neck Wrap

Western Neck Wrap

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