Chapter 3
Chapter 3
Chapter 3
Business Strategy, Entry and exit strategy, pricing strategy, negotiations with
financiers, bankers, government and law enforcement authorities, dispute
resolution skills, external environment/ changes, avoiding/managing crisis,
broader vision–global thinking, mergers & acquisitions.
Business Strategy:
A business strategy refers to all the decisions taken, and actions undertaken
by a business for achieving the larger vision. Knowing what business strategy is
and how to execute it properly can help businesses become market leaders in
their domain. Precisely, a business strategy is the backbone of every business,
and any shortcomings could mean that the business goals get lost midway.
Importance of Devising a Business Strategy
A business strategy is an answer to what, how, why, where, and how. This is
where all-embracing leadership courses come into the picture. These courses
help leaders understand the key aspects and other nitty-gritty of a business
strategy. You can pursue these leadership courses to update yourself on recent
developments in this domain.
The first component is – the mission, vision, and objectives. This will
have clear instructions on what is to be done when it is to be done, and
how it is to be done.
The second component is – the core values of a business, which should
be clear right at the outset.
The third component is – a SWOT analysis. SWOT refers to strengths,
weaknesses, opportunities, and threats. This will give an idea of the
business’s current standing.
The fourth component is – operational tactics which refer to how the
company will achieve the defined objectives efficiently and effectively.
The fifth component is – resource procurement and allocation. It will
provide answers about how many resources are needed, how will they
be distributed, etc.
The sixth component is – measurement, which refers to how every
activity of the business will be kept on track and measured against
milestones that have been set.
Entry Strategy:
A strategic acquisition, for example, will relieve the founder of his or her
ownership responsibilities, but will also mean the founder is giving up control.
IPOs are often seen as the holy grail of exit strategies since they often bring
along the greatest prestige and highest payoff. On the other hand, bankruptcy
is seen as the least desirable way to exit a business.
Pricing Strategy
Portrays value
The word cheap has two meanings. It can mean a lower price, but it can also
mean poorly made. There's a reason people associate cheaply priced products
with cheaply made ones. Built into the higher price of a product is the
assumption that it's of higher value.
Convinces customers to buy
A high price may convey value, but if that price is more than a potential
customer is willing to pay, it won't matter. A low price will seem cheap and get
your product passed over. The ideal price is one that convinces people to
purchase your offering over the similar products that your competitors have to
offer.
Gives your customers confidence in your product
If higher-priced products portray value and exclusivity, then the opposite
follows as well. Prices that are too low will make it seem as though your
product isn't well made.
1. Value-based pricing
5. Penetration pricing
In highly competitive markets, it can be hard for new companies to get a
foothold. One way some companies attempt to push new products is by
offering prices that are much lower than the competition. This is
penetration pricing. While it may get you customers and decent sales
volume, you'll need a lot of them and you'll need them to be very
loyal to stick around when the price increases in the future.
6. Economy pricing
This strategy is popular in the commodity goods sector. The goal is to
price a product cheaper than the competition and make the money back
with increased volume. While it's a good method to get people to buy
your generic soda, it's not a great fit for SaaS and subscription
businesses.
7. Dynamic pricing
In some industries, you can get away with constantly changing your
prices to match the current demand for the item. This doesn't work well
for subscription and SaaS business, because customers expect consistent
monthly or yearly expenses.
❚ Lose-Win and Win-Lose. One participant gets what she wants and the other
gets nothing. The participant who loses is likely to be unwilling to negotiate
with the winner again.
❚ No Outcome. Neither person wins nor loses. They decide not to negotiate.
How can you prepare for negotiation? Here are some questions that can guide
you.
1. What do you want and why? Think about your wants, needs, interests
and concerns. Why do you want this? For what purpose?
EXAMPLE: I want to get a good price when I purchase food in the market
place. I have a limited amount of money to feed and care for my family
and I must make it go a long way. If I can pay a little less for food today, I
will have some money to put into savings to manage emergencies.
2. What are the interests and motivations of the other person? Knowing
what the other person wants will help you find a “win-win” solution. A
common mistake in negotiation is to neglect to think about the position
of the other person; understanding only your own point of view and
your own interests can lead to failure. It is important to work alongside
those with whom you are negotiating to find a suitable agreement for
all. Question the person with whom you are negotiating to understand
her position and underlying interests.
EXAMPLE: The seller also wants to get a good price. He has to cover his
costs of supplies and running a business. He wants to make a profit so he
can meet the needs of his own family.
3. What are the possible agreements that will satisfy all parties in the
negotiation? Recognize that you and the other person have differences.
Think about all the possible options that will result in a positive outcome
for both sides.
EXAMPLE: The buyer wants a good price, but she is also concerned with quality
and availability of the product, ease of purchase and transportation. The seller
wants to do a good business by having regular clients, beating the competition,
getting paid in cash and reducing the time for each transaction. Some areas of
agreement might be as follows: ➤ If the seller lowers the price, the buyer will
pay in cash instead of on credit. ➤ The seller offers to lower the price if the
buyer purchases more each time she buys.
4. What will you do if you cannot agree? Negotiation does not always
result in agreement. You should identify what alternatives you have if
this happens. Knowing what your options are will make it easier for you
to decide when you should give up the negotiation and walk away. The
alternatives may not be as desirable, but sometimes the only agreement
possible is too unsatisfactory to accept and an alternative solution may
be more appropriate.
EXAMPLE: The buyer thinks the price is too high and the seller does not offer
any acceptable alternatives. Resolutions include the following: ➤ The buyer
goes to a different seller (perhaps sacrificing on preferences for product
quality, variety or appearance). ➤ The seller chooses not to sell to this
customer.
5. How can you use other experiences to support your points or ensure
fairness? Can you think of examples of commonly accepted solutions in
similar situations? Introducing guidelines drawn from other situations
can be persuasive. To do this effectively, you must do some research to
find the right information and relevant examples. This takes time, but
information is a powerful tool in negotiation.
EXAMPLE: The buyer shares the prices offered by other sellers for the
same product. Or she shares information about the actual price of
producing the product and the generally accepted profit margin.
EXAMPLE: Wife: I am worried that we do not have extra money to deal with
emergencies. I would like to save more money with my women’s group.
Husband: You just want to hide money away to buy new clothes.
Wife (acknowledges his feelings but sticks to what she wants): I see you are
upset about my saving with the group. I want to find a way to help us avoid
expensive loans from the moneylender like we had to get last year when our
daughter got sick. The group has an account at the bank. I can save small
amounts and the money will be safe.
Husband: You are just changing the subject!! Pretty soon you will be buying
jewellery with our money.
Wife (not reacting to his outburst, staying on message): I love you and our
family. I want to set aside some money for security. I see other families so in
debt they have to cut back on what they eat. I don’t want this for us if the
flood or sickness comes. Perhaps I can take a few pennies each week from the
house money that I would normally spend for tea and keep it in the group
savings account.
Husband: Oh, all right. We can try it and see what happens.
NEGOTIATION SKILLS
1. Communication
To achieve your ideal outcome at the bargaining table, it’s essential to clearly
communicate what you’re hoping to walk away with and where your
boundaries lie.
2. Emotional Intelligence
Emotions play a role in negotiation, for better or worse. While it’s important
not to let them get in the way of reaching a mutually beneficial deal, you can
use them to your advantage. For example, positive emotions have been shown
to increase feelings of trust at the bargaining table, while feelings of anxiety or
nervousness can be channelled into excitement.
3. Planning
Planning ahead with a clear idea of what you hope to achieve and where your
boundaries lie is an essential step in any negotiation. Without adequate
preparation, it’s possible to overlook important terms of your deal.
First, consider the zone of possible agreement (ZOPA) between you and the
other negotiating parties. ZOPA, sometimes called the bargaining zone, refers
to the range in a negotiation in which two or more parties can find common
ground. A positive bargaining zone exists when the terms that both parties are
willing to agree to overlap. On the other hand, a negative bargaining zone
exists when neither party’s terms overlap.
Creating value in a negotiation is one of the most powerful skills you can add to
your toolkit.
5. Strategy
In addition to thorough preparation and the ability to create value, you need a
clear understanding of effective negotiation tactics. Knowing what works and
what doesn’t can allow you to create a tailored strategy for every negotiation
you participate in.
6. Reflection
Finally, to round out your negotiation skills and develop your proficiency, you
need to reflect on past negotiations and identify areas for improvement. After
each negotiation—successful or not—reflect on what went well and what
could have gone better. Doing so can allow you to evaluate the tactics that
worked in your favor and those that fell short.
After evaluating your strengths and weaknesses, identify areas you want to
work on and create a plan of action. For example, if you had trouble aligning
your goals with your counterpart’s, consider reviewing concepts like ZOPA and
BATNA. Or, if your negotiations often leave you feeling dissatisfied, you could
benefit from learning new ways to create value.
Negotiation
Negotiation is usually the first approach to take before resorting to other ADR
methods. It is more informal and affords the parties flexibility. Essentially,
negotiation is simply parties identifying an issue and meeting to fix it—they control
the process and the solution.
Mediation
Mediation is a type of assisted negotiation. During mediation, parties obtain the
help of a neutral third party (the mediator) to help them resolve the dispute.
Importantly, mediation requires a lot of involvement from both sides.
The process can also be formal, where the parties hire a professional, neutral third
party. Formal mediators are trained in negotiations and help parties solve the issue
to satisfy both sides. In either case, the purpose of a mediator is not to decide
whether a party is wrong or right—the goal is to help the parties find a mutually
acceptable resolution.
While conversations during mediation are confidential, it is usually possible for the
written agreement that results from mediation to be made legally binding.
Mediation is particularly useful if parties believe that they cannot resolve a dispute
on their own.
Conciliation
Conciliation, like mediation, is confidential, voluntary, and flexible. It is also
facilitated by a neutral third party (a conciliator) and focused on reaching a dispute
resolution that both parties consider satisfactory.
Unlike in mediation, the conciliator provides parties with a proposal to resolve the
issue, and the parties work from there. The presented proposal is non-binding—
although, like in mediation, any formal agreements struck after conciliation can be
made legally binding.
Arbitration
Arbitration is more formal than negotiation, mediation, or conciliation, and can
look more like litigation. Parties submit their dispute to an arbitrator who renders a
decision following the process. Parties can agree to arbitrate before or after a
conflict occurs.
The real benefit over formal litigation (in addition to cost and efficiency) is that the
parties in an arbitration have the freedom to set the rules of arbitration, which can
be much more flexible than formal civil procedure required in court. For example,
parties can select the number of arbitrators, the forum, and fees.
Arbitrators also have a great deal of flexibility to work with the parties in front of
them in a way even a judge may not. This type of process can help parties save
time and expense associated with litigation.
Private Judging
In private judging, parties authorize an expert in their legal dispute to resolve the
issue. The parties hire a private judge, often a former judge or an attorney. The
parties take turns presenting their case to the judge, after which the judge issues a
legally binding decision.
The court appoints a private judge. A private judge can help move the case along
faster and enable parties to avoid airing their family business matters publicly.
Conclusion
Parties often use multiple ADR methods to meet their needs, and the methods can
be more efficient and less expensive than litigation. In addition to the economic
benefits of ADR, it can help family members who are deeply invested in the issue
find solutions amicably. That being said, ADR still requires parties to voluntarily
examine the disputes and work together to arrive at a solution.
Political Factors
Every new political party comes to the government with its new policies and
gets rid of old policies, and their change in policies would impact relevant
businesses and companies. With the inconsistencies in the political
environment of the country, businesses and companies have to pay heed to
the legislation and the upcoming bills in order to prepare themselves for the
potential changes. Some of the policies that could influence the business are as
follows;
Intellect Property Rights
Import Restrictions
Competition Regulations
Employment Laws
Tariffs
Taxation
The political regulations have a great impact on the company’s operations, and
the business has to comply with the new legislation in order to keep things
going.
Economic Factors
The economic factors play a significant role in terms of impacting our daily life
to the growth of the company. When the country’s economy is in recession,
then the unemployment rate would be higher. Companies have to work extra
hard in order to retain their workforce and make changes in order to maintain
their revenue stream. If the company is in the business of manufacturing retail
products, then it has to decrease its prices to amplify the sale to maintain its
profitability.
Social Factors
When people live together in a society, then their social status and personal
choices would influence their purchase decision in terms of what and where
they should buy. While developing the product/service, companies keep in
mind various social factors because various social issues, events, and
movements impact their decision.
For instance, a feminist organization that endorses the women’s cause and
movement would earn the trust and loyalty to the women’s customer market.
When you’re targeting a specific segment of the market, then you should keep
in mind their preference and potential influences on them in recent years. You
can use such factors for your business growth and satisfy the needs of
customers.
Technological Factors
Technological developments are making significant changes in every industry,
and companies need to adopt technology to gain a competitive edge in the
market. For instance, a GPS manufacturing company for the vehicle would
have to face decreasing sales because of the integration of mobile devices with
GPS. But it can deal with this challenge by launching new integrated products.
Healthcare companies should come up with the latest methods and techniques
in terms of gathering information from the patients. The patient record and
care system should be in alignment.
Legal Factors
Legal factors comprise the law of the country impacting the company that how
it should operate its business and behaviour of customers. Some of the main
areas that fall under its category are the viability of the certain product in
certain markets, profit margin, and product transportation.
When it comes to the sale of sharp objects, drugs, and others; the legal factors
help you to decide whether the company should offer it or not. Some main
laws that fall under its category are as follows;
Ethical Factors
Different people have different concepts of morality and ethics, and it has
become challenging for companies to maintain a balance between staff
expectation and their personal lives. It’s the responsibility of the company’s
sales staff to avoid such activities that would have a negative impact on the
company. The managers should address workplace ethical issues like
harassment and sharing the company’s confidential information and take
disciplinary actions against them.
Natural Factors
The customer market has cautious about the planet earth and the impact of
businesses practices on the natural environment. Some customers support
such companies that promote eco-friendly practices and products. The
conscious choice of eco-friendly products has created a lot of opportunities
and challenges for businesses. The goal is to amplify revenue, retain
customers, and protect the environment.
Global Factors
If the company is launching its product in the international market, then it
should keep in mind various global and local issues. The company should keep
on analyzing the economic status, consumer trends, cultural norms, and social
issues; and offer training to deal with such issues. It allows them to develop
such products that would meet their needs and requirements.
Competitive Factors
Companies could amplify their market share and profitability if they keep on
tracking the market trends and competitors. It would allow them to recognize
the challenges and find ways to deal with them in order to deal with loss.
Final Thoughts
After the study of external environment factors; we’ve learned that they play a
significant role in a company’s growth. If you’re developing a company’s
strategy, then you should keep in mind the external factors and their impact
on the business.
A merger occurs when two separate entities combine forces to create a new,
joint organization. Meanwhile, an acquisition refers to the takeover of one
entity by another. Mergers and acquisitions may be completed to expand a
company’s reach or gain market share in an attempt to create shareholder
value.
Mergers and acquisitions, or M&A for short, involves the process of combining
two companies into one. The goal of combining two or more businesses is to
try and achieve synergy – where the whole (new company) is greater than the
sum of its parts (the former two separate entities).
Mergers occur when two companies join forces. Such transactions typically
happen between two businesses that are about the same size and which
recognize advantages the other offers in terms of increasing sales, efficiencies,
and capabilities. The terms of the merger are often fairly friendly and mutually
agreed to and the two companies become equal partners in the new venture.
Acquisitions occur when one company buys another company and folds it into
its operations. Sometimes the purchase is friendly and sometimes it is hostile,
depending on whether the company being acquired believes it is better off as
an operating unit of a larger venture.
The end result of both processes is the same, but the relationship between the
two companies differs based on whether a merger or acquisition occurred.
Some of the benefits of M&A deals have to do with efficiencies and others
have to do with capabilities, such as:
Potential Drawbacks