Abhishek Chauhan Business
Abhishek Chauhan Business
Abhishek Chauhan Business
Business plan
Abhishek Chauhan
00180003922
Contents
1.Excecutive summary
2.Concept and business opportunity
3.Mission, vision, values
4.Market analysis
5.Competition
6.Stategic plan
7.Managment and organisational plan
8.Product and service offering
9.Market and sales plan
10.Operation plan
11.Risk analysis
12.Financial plan
Elegance Eats Hub
EXECUTIVE SUMMARY
Elegance Eats Hub is a pioneering startup that seeks to redefine the culinary landscape
through our innovative cloud kitchen model. We are dedicated to delivering a diverse range
of gourmet dishes directly to the doorsteps of busy urban professionals and food enthusiasts,
providing a seamless, high-quality dining experience. Our core differentiators are a
meticulously curated menu, a focus on quality, sustainability, and a commitment to staying at
the forefront of culinary innovation.
The food delivery industry has experienced a significant transformation in recent years, as
consumers increasingly opt for the convenience of ordering restaurant-quality food online.
Elegance Eats Hub sees this shift as a substantial market opportunity. We aim to cater to
evolving customer preferences for quality, variety, and convenience, offering a rich menu of
gourmet dishes from various international and local cuisines.
Elegance Eats Hub is a cloud kitchen startup that aims to revolutionize the food delivery
industry. With a focus on providing high-quality, gourmet cuisine delivered to customers'
doorsteps, we are poised to capitalize on the growing demand for convenient, delicious, and
diverse dining options. Our innovative approach to menu curation, a commitment to customer
satisfaction, and a scalable infrastructure make Elegance Eats Hub an exciting business
opportunity.
Diverse and Curated Menu: Elegance Eats Hub offers an expansive menu featuring gourmet
cuisine from around the world, with a sharp focus on quality, authenticity, and innovative
dishes. This variety caters to a broad customer base.
Customer-Centric Approach: Customer satisfaction is our top priority. We will leverage data
analytics to understand customer preferences better, personalize offerings, and enhance the
overall dining experience.
Concept and Business Opportunity
Concept
Elegance Eats Hub is a pioneering cloud kitchen startup with a mission to disrupt the
traditional restaurant model and cater to the evolving demands of modern consumers. Our
central concept revolves around creating a network of virtual restaurant brands operating out
of a single, highly efficient, and technologically advanced kitchen facility. This approach
allows us to serve a wide array of gourmet dishes, representing various international and local
cuisines, all under one roof.
Virtual Restaurants: Elegance Eats Hub operates multiple virtual restaurant brands, each
specializing in a specific cuisine or culinary theme. These brands exist exclusively for online
delivery and takeout, meaning we can diversify our offerings without the need for separate
physical restaurant spaces.
Culinary Diversity: Our extensive menu offers a diverse selection of gourmet dishes,
ensuring that there is something to satisfy every palate. From exotic international flavors to
comforting local classics, we cater to a wide range of customer preferences.
Quality and Innovation: Elegance Eats Hub places a strong emphasis on culinary
excellence. Our talented chefs craft unique and innovative dishes using high-quality
ingredients. We strive to consistently surprise and delight our customers with new and
exciting culinary creations.
Sustainability: Beyond just the quality of the food, we're committed to sustainability. We
employ eco-friendly practices in our operations and packaging, reflecting the growing interest
in eco-conscious dining.
Business Opportunity
Demand for Diversity: Modern consumers are more adventurous and discerning when it
comes to their food choices. Elegance Eats Hub is uniquely positioned to meet this demand
by offering a comprehensive menu with a diverse selection of cuisines.
Digital Transformation: The advent of food delivery platforms and mobile apps has
transformed the restaurant industry. Elegance Eats Hub strategically leverages these
platforms to reach a broader customer base, eliminating the need for a costly brick-and-
mortar presence.
Sustainability and Quality: Increasingly, customers are concerned about the quality of their
food and its environmental impact. Elegance Eats Hub's focus on sustainability and quality
positions us favorably in this landscape.
Mission, Vision, and Values
Mission: Our mission at Elegance Eats Hub is to create moments of culinary delight by
providing exceptional food experiences with every delivery. We aspire to exceed our
customers' expectations, making each dining experience a joyful memory.
Vision: Our vision is to become a prominent provider of gourmet food delivery services. We
aim to be celebrated for culinary innovation, unwavering quality, and exceptional customer
service, establishing ourselves as a recognized leader in the food delivery industry.
Customer-Centricity: Our customers are our focal point, and their satisfaction is our top
priority.
Teamwork: We foster a culture of collaboration, respect, and shared goals among our
employees and partners.
Sustainability: Eco-conscious practices are integrated into every aspect of our operations,
from sourcing ingredients to packaging and waste management. These values guide our
culture and decision-making, ensuring a positive impact on our communities and the
environment.
The Market
A cloud kitchen refers to a cost-effec ve centralized licensed commercial food produc on facility
designed to prepare op mized menu items for takeout with no dine-in space. It solely relies on
online orders placed through various virtual food aggregators and ordering-enabled websites or
mobile applica ons. This, in turn, assists enterprises in maintaining food quality, lower overhead
expenditure, accessing user data, and offering addi onal scalability. Consequently, cloud kitchens are
extensively being adopted across fast-food chains and local restaurants to provide an enhanced
delivery experience. At present, they are commercially available in independent, commissary, and
kitchen pod types.
The India cloud kitchen market is expected to exhibit a growth rate (CAGR) of 14.9% during 2023-
2028.
India’s market for cloud kitchens is predicted to reach $1.9 billion by the fiscal year 2026, up from
$800 million in fiscal 2022, as the trend of ordering food online continues to evolve, according to a
report by consulting firm Wazir Advisors.
The India cloud kitchen market is majorly driven by the increasing demand for online food delivery
services. This is further supported by rising disposable incomes, extensive penetration of
smartphones, easy accessibility to the internet, and evolving consumer preferences. Additionally, the
sudden outbreak of the COVID-19 pandemic and the consequent implementation of nationwide
lockdowns have prompted restaurateurs to implement a delivery-only model over a dine-in business
structure to serve the customers more efficiently. In line with this, the growing awareness of the
various advantages offered by cloud kitchens over conventional kitchens, such as higher profit
margins and superior flexibility of operating ghost restaurants from any location, is contributing to the
market growth. Moreover, the large-scale integration of point of sale (POS), kitchen display systems
(KDS), and inventory management technologies to streamline several kitchen operations, improve
communication and avoid delays in order-taking procedures are propelling the market growth. Other
factors, including the rapid establishment of cloud kitchens and strategic collaborations amongst key
players to enhance the ghost kitchen services, are creating a positive outlook for the market.
Entry Barriers
There are various barriers that are there when starting the Cloud kitchen business in delhi, and these
barriers pose major challenges in terms of business operation in delhi. Such entry barriers in the cloud
kitchen business include the high costs incurred when starting the business, the food production costs
are also high if not well monitored and regulated by the food production team, and also, there are
challenges associated with the acquisition of the various food and health certificates of restaurant
operation and also other licenses. It is also a major challenge to find employees who have
qualification in food production, employees who are committed to food production and are able to
offer better services to the customers.
SWOT analysis
SWOT analysis is done to assess any businesses’ current position before the business decides on
making new strategies. It is used in finding what works better for the business and determine what
does not work properly. SWOT analysis includes determining the strengths of the business, the
weaknesses within the business, various business opportunities and the threats that are likely to affect
the business (Madsen, 2016).
Strengths Elegance Eats Hub business will have employees with enough knowledge and skills in
hotel management, and also they will have passion in their food production work which will make it
possible for the cloud kitchen business to meet its objectives.
Elegance Eats Hub will also have a good state of the art food production equipment that will ensure
quality food production. Our kitchen customers will enjoy quality food that meet the required
standards, and also this cloud kitchen will offer the customers with a fast and reliable online platform
where they can order their foods.
The business environment for Elegance Eats Hub will always ensure that the food customers are
always satisfied with the services where it will offer free deliveries to the customers, and the
customers will be allowed to make orders while at their place which will save their time and maintain
the social distance which is required by the government.
Weaknesses Elegance Eats Hub is expected to operate in an area with rapid growth in food
production and delivery technology which is frequently changing. The food products will be measured
in terms of how many sales are made or how much a certain machine can produce food in a week;
hence it will be essential for Elegance Eats Hub business to evolve with the changing technology to
improve its production and service delivery.
Also, there is another weakness of the cost factor for the computer hardware that is necessary to
maintain the online platform, which varies over time, depending Elegance Eats Hub
on the new hardware in the market. It is difficult to always keep up with the evolving technology;
hence Elegance Eats Hub will be required to make a balance between the technological needs and the
other business needs to minimize the costs of the cloud kitchen operation.
Opportunities There is a rapid growth of a large population that demands quality services every day
to satisfy their needs when locked at their homes. Everyone demands quality food from the restaurants
or any other place that provides restaurant services at a fair price, and they require timely delivery of
the ordered foods since some food are tasty when eaten while still hot.
The growing need for cloud kitchen based services, especially during this quarantine period where
people only need to make orders for their foods from the restaurants. This opportunity has to be
highly appreciated by Elegance Eats Hub business where it will allow people to use the internet to
make foods and drinks orders then the food delivered to their location. This is the biggest opportunity
for the survival of Elegance Eats Hub .
Threats There are many emerging local cloud kitchen business competitors where there are many
people that are currently investing cloud kitchen business due to the high demand for quality foods
and the need for deliveries to the customers. To overcome this threat, Elegance Eats Hub will build
customer loyalty by offering better services with timely food delivery to ensure that our customers are
satisfied.
Cloud kitchen online restaurant services will be the best because the dishes will be delivered on time
to the customers while they are hot. The most popular dishes will be offered by Elegance Eats Hub
where some foods will be prepared based on customers' requests on the different ingredients. In
addition to the quality foods from the cloud kitchen, there will be free service delivery of the foods to
the customers’ location on time.
Target Customers
Elegance Eats Hub business mostly targets the entire community in Bangalore with different age
groups. The entire community is targeted because everyone in the community needs good food that
meets the health standards. In addition, the target customers for this business are the office workers
who earn higher amounts of salaries and are not able to go into the restaurants during meal time hence
Elegance Eats Hub would serve them better since they will have easy access to online food orders.
The entire community is the major target customer for Elegance Eats Hub business since everyone
can access online platforms due to the rapid use of the internet and the growth of technology.
Market Segmenta on
Elegance Eats Hub has divided the market into various categories where the market is segmented as
shown in the figure below where the largest market for the cloud kitchen business is the university
students since they prefer online services.
Promo on
Elegance Eats Hub will mostly value online marketing and brand promotion due to the increased
dependency of the internet. Social media will be frequently used to advertise about the foods and
restaurant services that will be offered at Elegance Eats Hub . Elegance Eats Hub will have a website
and a mobile application where the food products can be shared to the customers and also, the cloud
kitchen business will embrace the use of mobile marketing where push messages to the customers
living within the cloud kitchen business community. In addition to social media and online marketing,
the business will also print brochures as a form of marketing to show its food products which will
give better customers attention.
Competition
Competitive Landscape
The food delivery and cloud kitchen industry is highly competitive, characterized by a
diverse array of players, each with distinct strengths and strategies. We recognize that success
in this space necessitates a keen understanding of our competitors and a clear differentiation
strategy.
Traditional Restaurants:
Traditional dine-in and takeout restaurants are direct competitors. However, Elegance Eats
Hub has a competitive advantage due to our specialization in food delivery and the absence
of dine-in services, which allows us to operate with a smaller footprint and lower overhead
costs.
Established cloud kitchens and virtual restaurants are a significant part of the competition.
We distinguish ourselves by offering a broader range of gourmet cuisines and emphasizing
quality and sustainability in our operations.
Delivery Platforms:
Third-party food delivery platforms like Uber Eats, DoorDash, and Grubhub serve as both
partners and competitors. Elegance Eats Hub collaborates with these platforms to reach a
wider customer base while maintaining our own branded app and website, giving us control
over our branding and customer experience.
Local restaurants with in-house delivery services compete in the same market. We set
ourselves apart by offering a more diverse and curated menu, while our centralized kitchen
model allows us to streamline operations and potentially offer faster delivery times.
Chain Restaurants:
National and international chain restaurants are also competitors. Elegance Eats Hub's
differentiation comes through offering a wider variety of gourmet cuisines and adapting more
swiftly to changing food trends.
Differentiation Strategy
Elegance Eats Hub is dedicated to maintaining a competitive edge through the following
strategies:
Diverse and Curated Menu:We offer a broad selection of gourmet dishes from various
cuisines, allowing us to cater to a wide range of customer tastes.
Quality and Sustainability: Our commitment to high-quality ingredients and eco-conscious
practices sets us apart in a market where quality and sustainability are increasingly valued.
Marketing and Branding: Our branding strategy emphasizes not just great food but also
memorable dining experiences, setting us apart in the competitive landscape.
By focusing on these differentiators and continually adapting to the evolving market, we aim
to thrive and succeed in a competitive food delivery and cloud kitchen environment.
Strategic plan for Elegance Eats Hub
Menu Expansion: We'll consistently introduce new and seasonal dishes, ensuring our menu
stays vibrant and adaptable to customer preferences. This approach keeps customers excited
about our offerings and encourages repeat orders.
Delivery Platform Partnerships: Collaborating with major food delivery platforms like
Uber Eats and DoorDash allows us to tap into their extensive customer base. We will
optimize our presence on these platforms, making it easier for customers to find and order
from us, resulting in increased reach and customer convenience.
Data-Driven Decisions: Customer data will be the compass guiding our decisions. By
analyzing customer behavior and preferences, we can tailor our menu, marketing campaigns,
and promotions to suit their needs, ultimately improving customer satisfaction and retention.
Branding and Marketing: Building a memorable brand goes beyond just showcasing our
great food; it involves creating a distinct identity that resonates with our target audience. We
will invest in online advertising, loyalty programs, and engaging social media campaigns to
boost brand recognition and cultivate customer loyalty.
These strategic elements collectively drive Elegance Eats Hub's growth and success in the
competitive food delivery and cloud kitchen industry.
Management and Organizational Plan
Founder and CEO : As the sole founder of Elegance Eats Hub, I will take on multiple
crucial roles to initiate and establish the business. I will set the strategic direction, develop the
menu, manage day-to-day operations, handle marketing and customer acquisition, and
oversee financial management.
Initial Operations
Future Growth
As a pre-revenue startup, my focus will be on building a solid foundation for Elegance Eats
Hub. The organizational structure will begin with a lean team, consisting primarily of myself.
As revenue starts to flow in and the business expands, I will gradually scale the team by
bringing in additional staff to take on specific roles, such as marketing, kitchen operations,
and delivery. This approach ensures that the growth aligns with the company's financial
capacity and operational requirements.
Collaboration
Collaboration and communication within the founding team, led by me, are pivotal during
this early phase. Clear and open communication channels will be established to ensure that
the team operates efficiently and effectively. Team members, when brought on board, will be
encouraged to contribute their expertise to drive the success and growth of the startup.
Product and Service Offering
Gourmet Diversity: Elegance Eats Hub hosts a portfolio of virtual restaurant brands, each
specializing in a specific cuisine or culinary theme. These brands are exclusive to our online
platform, allowing us to offer a broad and diverse menu, catering to a wide range of customer
tastes. From Thai delicacies to American classics and everything in between, our virtual
brands ensure a rich and exciting culinary journey.
Seasonal Specials: To keep our menu fresh and engaging, we regularly introduce seasonal
specials and limited-time promotions. These offerings capture the essence of each season,
providing our customers with new, tantalizing flavors and dishes to explore.
Convenient Delivery: Elegance Eats Hub offers efficient and reliable food delivery services.
Customers can easily place orders through our user-friendly website or mobile app. Our
delivery network ensures that orders reach customers' doorsteps in a timely and secure
manner.
Premium Ingredients: Elegance Eats Hub is dedicated to the use of high-quality and locally
sourced ingredients. Our commitment to quality is reflected in the flavors and freshness of
our dishes.
Culinary Innovation
Unique Dishes: Our culinary team continuously explores creative and innovative recipes to
introduce new, exciting dishes to our customers. We aim to surprise and delight with every
order, offering a unique gastronomic experience.
Customer-Centric Services
Market Analysis
Target Audience: Elegance Eats Hub's primary target audience consists of urban
professionals, busy families, and food enthusiasts seeking high-quality, diverse cuisine
delivered to their doorstep. Our virtual restaurant brands cater to a broad range of tastes and
preferences.
Market Segmentation: We have identified key market segments, including those looking for
convenient and contactless dining solutions, individuals with adventurous culinary tastes, and
customers seeking eco-conscious and sustainable food options.
Market Trends: Our market research identifies several trends in the food delivery industry,
such as the growing demand for diverse and exotic cuisines, an emphasis on sustainable and
locally sourced ingredients, and the preference for contactless delivery methods. We are well-
positioned to tap into these trends.
Sales Strategy
Online Presence: Elegance Eats Hub maintains a strong online presence through a user-
friendly website and mobile app. Customers can easily browse our virtual brands, explore
menus, and place orders with just a few clicks. This online platform provides a convenient
and engaging experience for our customers.
Marketing and Promotions: We leverage digital marketing, social media, and email
campaigns to reach our target audience. Our marketing strategies focus on storytelling,
highlighting culinary innovation, quality, and sustainability. We offer promotions and loyalty
programs to attract and retain customers.
Data-Driven Sales: We use customer data to personalize offers, recommend dishes, and
tailor marketing campaigns. Data analytics enable us to understand customer preferences and
adapt our sales strategies to better serve them.
Local Market Penetration: Initially, we will focus on penetrating our local market and
expanding our customer base. This includes targeted marketing efforts, community
engagement, and word-of-mouth referrals.
Scaling and Diversification: As our revenue grows, we will consider expanding our virtual
restaurant brand portfolio, offering new cuisines and flavors to cater to a broader audience.
Geographic Expansion: Our long-term plan includes expanding to additional cities and
regions, extending our reach to serve a larger and more diverse customer base.
International Expansion: With the growth of our business, we will explore international
expansion, reaching customers in different countries and cultures.
Operation Plan
Kitchen Operations
Centralized Kitchen: Elegance Eats Hub operates from a centralized kitchen facility. This
centralized model allows for efficient use of space, reduced overhead costs, and streamlined
kitchen operations.
Quality Assurance: Our kitchen team is dedicated to maintaining the highest culinary
standards. We prioritize quality control and consistency in food preparation to ensure that
every dish meets our standards.
Menu Development: Our chefs and culinary experts work closely to create and innovate
dishes for our virtual restaurant brands. New menu items are regularly introduced to keep our
offerings fresh and exciting.
Inventory Management
Delivery Network:Elegance Eats Hub has a well-organized delivery network with trained
personnel. We utilize GPS technology for efficient routing and tracking, ensuring timely and
secure deliveries.
Contactless Delivery: In response to evolving safety concerns, we offer contactless delivery
options, providing added comfort for our customers.
Last-Mile Optimization: We focus on optimizing the last mile of the delivery process,
reducing delivery times and improving the overall customer experience.
Technology Integration
Digital Platform: Our user-friendly website and mobile app allow customers to browse
virtual restaurant brands, explore menus, and place orders seamlessly.
Data Analytics: We leverage data analytics to gain insights into customer behavior and
preferences, improving menu selection, marketing efforts, and sales strategies.
Customer Service
Sustainability Practices
Market Risks: The food delivery industry is competitive. The risk lies in the emergence of
new competitors, changing consumer tastes, and economic fluctuations affecting customer
demand.
Reputation Risks: Negative online reviews, food quality and safety incidents, and
inconsistent service quality can harm brand reputation and customer trust.
Health and Safety Risks: Public health crises, such as disease outbreaks, may lead to
customer concerns and service restrictions. Ensuring the safety of staff and customers is vital.
To mitigate these risks, Elegance Eats Hub will implement risk management strategies,
including regular monitoring of market trends, maintaining quality control standards,
ensuring compliance with regulations, managing finances prudently, and maintaining a strong
online presence to address reputation risks. Continuous assessment and adaptability are key
to minimizing these potential challenges.
Financial Plan
Startup Funding: Elegance Eats Hub will secure initial startup funding through equity
investments and possibly loans. These funds will be allocated to kitchen setup, equipment,
technology, and initial marketing.
Revenue Model: The primary revenue sources are food sales, delivery fees, and potential
partnerships with third-party delivery platforms. As the customer base grows, revenue is
expected to increase steadily.
Cost Management: A focus on cost management will be crucial. This includes monitoring
ingredient costs, labor expenses, and operational overhead to maintain profitability.
Scaling Strategy: As revenue grows, a portion will be reinvested to expand the business,
introduce new virtual restaurant brands, and enter new markets. Careful scaling will ensure
sustainable growth.