Internship Project BBA
Internship Project BBA
ON
This is to certify that the Report entitled "A Study on Market Analysis and Customer
Acquisition Strategies of Stubborn Factory" which is submitted by me in fulfillment of the
requirement for the award of degree Bachelor of Business Administration to GGSIP
University, Dwarka, Delhi comprises only my original work and due acknowledgment has
been made in the text to all other material used.
Date
CERTIFICATE
This is to certify that the Summer Internship Project Report entitled “A Study on Market
Analysis and Customer Acquisition Strategies of Stubborn Factory” which is submitted by
“Shweta Prasad” in fulfillment of the requirement for the award of degree BBA(G) to
GGSIPU University, Dwarka, Delhi is a record of the candidate’s own work carried out by
her under my supervision.
I offer my sincere thanks and humble regards to Chanderprabhu Jain College of Higher
Studies & School of Law, GGSIP University, New Delhi for imparting us precious
professional learning in the Summer Internship Project Report of BBA General.
I pay my gratitude and sincere regards to Ms. Agrima Menon, my project Guide, for
imparting her knowledge. I am thankful to her as she has been a constant source of advice,
motivation, and inspiration. I am also grateful to her for giving me suggestions and
encouragement throughout the project.
I take the opportunity to express my gratitude and thanks to our computer lab staff and
library staff for providing me the opportunity to utilize their resources for the completion of
the project.
I am also thankful to my family and friends for constantly motivating me to complete the
project and providing me with an environment that enhanced my knowledge.
Student’s Signature
INDEX
1. Introduction
2. Industry Analysis
5. Work Undertaken
7. Conclusion
8. Relevant Documents
9. Bibliography
INTRODUCTION
ABOUT THE INDUSTRY
Stubborn Factory comes under the Fashion and Apparel Industry. The Fashion and Apparel
Industry stands as a dynamic and ever-evolving sector that reflects the pulse of contemporary
culture.
From haute couture to fast fashion, this industry plays a pivotal role in shaping and mirroring
societal trends, attitudes, and expressions. Characterized by its rapid response to changing
tastes and preferences, the fashion and apparel sector involves the creation, production,
marketing, and distribution of clothing and accessories.
Fashion serves not only as a means of self-expression but also as a powerful economic force,
influencing global markets and consumer behavior. The industry encompasses a wide
spectrum of players, from iconic luxury brands to innovative streetwear labels and
sustainable fashion pioneers.
As fashion continues to break boundaries and push creative frontiers, its impact on society,
culture, and the environment remains a focal point of discussion and transformation in the
contemporary global landscape.
ABOUT STUBBORN FACTORY
Stubborn Factory was founded in 2020 as a merchandising company that delivers premium
quality merchandise to college societies and organizations at an affordable price.
Our range of products includes t-shirts, hoodies, and varsities, each available in various prints
and designs. The company specializes in customization to cater to its customer's specific
needs and preferences.
With over 250+ colleges, 800+ clubs, and 75000+ customers, Stubborn Factory is one of the
largest youth-led merchandising companies with a reach that spans across 22+ different
states. The company values social responsibility and has implemented eco-friendly methods
throughout the manufacturing process.
Services provided by Stubborn Factory
1. Designing
We at Stubborn Factory give you the freedom to prepare your own design on our website or
you can also contact us for your desired design.
2. Manufacturing
All our products are manufactured with great precision and attention. We take care of every
minimal detail and make sure our machines are up to date.
3. Printing
All types of printing are available such as screen printing, Rubber printing, Offset printing,
transfer printing, Vinyl printing, and Sticker Printing.
4. Packaging
We provide 100% quality checks before packaging. All our products are professionally
packed to prevent any damage to the product & in bio-degradable packages.
5. Delivery
All orders placed on Stubborn Factory are dispatched through our own courier/delivery
service. We take care that it's delivered on time with no damaged goods.
A Brief Explanation
Stubborn Factory provides you with a variety of options to choose from our collection of
T-shirts, from your favorite Hollywood movies, TV shows, sports teams, comedians, and
musicians, with a wide range of your desired designs.
All our products are manufactured with great precision and attention. We take care of every
minimal detail and make sure our machines are up to date. We also give you an option where
you can DIY and get your merchandise customized with the help of our team.
With the guidance of Stubborn Factory’s creative team, design a t-shirt like a pro. You can
choose the fabric, pattern, color, and upload any of your favorite designs, text, or any name or
number, and personalize your products as per your wish!
We don’t compromise with Product Quality and believe in delivering happiness with
affordability. That’s why we have a quality check mechanism that ensures trust and
credibility among our buyers. From placing an order to the shipment, it is a
pleasing experience. To prevent waste generation, our delivery is supremely safe and
biodegradable.
Products under Stubborn Factory
Teams working in unison leverage each member's strengths, resulting in a harmonious blend
of creativity and expertise. The power of collaboration lies not only in achieving shared goals
but also in the cultivation of a supportive and inclusive culture. Through open communication
and mutual respect, collaborative efforts propel individuals and organizations toward success,
breaking down silos and promoting a shared sense of accomplishment. In essence,
collaboration is the catalyst for transformative achievements and sustained growth.
INDUSTRY ANALYSIS
Market Analysis
There are many benefits to conducting a market analysis. Some of the most important
benefits include
● Improved understanding of the market: Market analysis can help businesses gain a
better understanding of the market they are operating in. This can help them to
identify opportunities for growth, develop more effective marketing strategies, and
make better decisions about their products and services.
● Reduced risk: By understanding the risks and opportunities in the market, businesses
can reduce their risk of failure. This can be done by developing strategies to mitigate
risks and capitalize on opportunities.
● Better decision-making: Market analysis can help businesses make better decisions
about their products, services, and marketing strategies. This can lead to increased
sales, profits, and customer satisfaction.
There are many different types of market analysis, but some of the most common include:
● Industry analysis: This type of analysis focuses on the overall health of an industry.
It includes examining factors such as industry growth rate, competition, and
regulatory environment.
Executive Summary
Stubborn Factory is an Indian apparel company that specializes in customized clothing for
college societies and organizations. Established in 2020, the company has quickly gained
traction, becoming one of the largest youth-led merchandising companies in the country. With
a focus on quality, affordability, and customization, Stubborn Factory has captured a
significant share of the student apparel market.
Industry Overview
The Indian apparel industry is a rapidly growing sector with an estimated market size of over
$130 billion. The industry is driven by a young and growing population, rising disposable
incomes, and increasing urbanization. The student apparel segment is a particularly dynamic
sub-segment, with college societies and organizations representing a significant customer
base.
Competitive Landscape
The student apparel market is highly competitive, with several established players vying for
market share. However, Stubborn Factory has carved out a niche for itself by focusing on
customization and providing high-quality products at competitive prices. The company's
strong brand identity and active social media presence have also contributed to its success.
Strengths are internal factors that give a company an advantage over its competitors. For
example, a company might have a strong brand reputation, a loyal customer base, or a
proprietary technology.
Weaknesses are internal factors that could put a company at a disadvantage. For example, a
company might have a high-cost structure, a weak marketing strategy, or a lack of
experienced employees.
Opportunities are external factors that a company can take advantage of to improve its
performance. For example, a company might be able to expand into a new market, develop a
new product, or partner with a new company.
Threats are external factors that could pose a risk to a company's success. For example, a
company might face increased competition, new regulations, or a change in consumer
preferences.
Build on its strengths: A company can use its strengths to gain a competitive advantage. For
example, a company with a strong brand reputation could use that reputation to launch a new
product or service.
Address its weaknesses: A company can develop strategies to address its weaknesses. For
example, a company with a high-cost structure could implement cost-cutting measures.
Seize opportunities: A company can take advantage of opportunities to improve its
performance. For example, a company could expand into a new market if it sees that there is
demand for its products or services.
Mitigate threats: A company can develop strategies to mitigate threats. For example, a
company could develop a new product to compete with a new product from a competitor.
SWOT analysis is a valuable tool for companies of all sizes. It can be used to inform strategic
planning, marketing campaigns, product development, and other areas of business.
● It can help to identify new opportunities: SWOT analysis can help companies to
identify new opportunities that they might not have otherwise considered.
● It can help to develop more effective strategies: SWOT analysis can help
companies develop more effective strategies that are tailored to their specific
strengths, weaknesses, opportunities, and threats.
Strengths
Weaknesses
Opportunities
Threats
A customer acquisition strategy is a plan of action designed to help businesses find new
customers and convert them into paying customers. It is a process that helps businesses
decide which marketing channels to use, how much budget to spend on each acquisition
channel, and what kind of messaging will resonate with their target audience. A strong
customer acquisition strategy is essential for businesses of all sizes, as it can help them to:
● Increase revenue: By acquiring new customers, businesses can increase their overall
revenue.
● Expand their market share: As businesses acquire more customers, they can expand
their market share and become more competitive.
● Build brand awareness: By reaching out to new customers, businesses can increase
brand awareness and improve their reputation.
There are many different customer acquisition strategies that businesses can use, but
some of the most common include:
● Social media marketing: Social media marketing is the use of social media platforms
to promote a product, service, or brand. This can be a very effective way to reach a
large audience, but it can be time-consuming and difficult to measure results.
● Email marketing: Email marketing is the use of email to send targeted messages to
potential and current customers. This can be a very effective way to nurture leads and
convert them into paying customers.
The best customer acquisition strategy for a business will depend on its specific industry,
target audience, and budget. However, all businesses should have a customer acquisition
strategy in place in order to grow and succeed.
Here are some of the specific benefits of having a customer acquisition strategy:
Overall, a customer acquisition strategy is an essential tool for businesses that want to grow
and succeed. By developing a strong customer acquisition strategy, businesses can attract new
customers, increase revenue, and build lasting relationships with their customers.
Customer Acquisition Strategies of Stubborn Factory
1. Strategic Partnerships:
Stubborn Factory has established strong partnerships with college societies, student
associations, and event organizers. These partnerships provide direct access to a large and
engaged audience of potential customers. By offering customized apparel for events,
societies, and organizations, Stubborn Factory builds brand awareness and loyalty among
students.
Stubborn Factory maintains a vibrant presence on social media platforms like Instagram and
Facebook. They actively engage with their audience by posting eye-catching visuals, running
contests and giveaways, and responding promptly to comments and messages. This social
media engagement fosters a sense of community and encourages students to become brand
advocates.
Stubborn Factory collaborates with campus influencers and popular students who hold sway
over their peers. These influencers promote Stubborn Factory's products and services through
their social media posts, stories, and campus events. This strategy helps tap into the power of
social proof and influences students' purchasing decisions.
4. On-Campus Events and Pop-ups:
Stubborn Factory actively participates in on-campus events, festivals, and fairs. They set up
pop-up booths to showcase their products, offer discounts and promotions, and engage
directly with potential customers. These events provide a platform to interact with students,
gather feedback, and generate leads.
Stubborn Factory incentivizes customer acquisition through referral programs and loyalty
schemes. Existing customers can earn rewards or discounts by referring new customers,
encouraging organic growth and word-of-mouth marketing. Loyalty schemes provide
exclusive benefits to repeat customers, fostering brand loyalty and repeat purchases.
Stubborn Factory maintains a balance between quality and affordability, ensuring that their
products are both stylish and within the budget of college students. This value proposition
attracts a wider customer base and contributes to their growing popularity.
8. Efficient Order Fulfillment and Delivery:
Stubborn Factory prioritizes efficient order fulfillment and delivery to maintain customer
satisfaction. They have streamlined their processes to ensure timely delivery of customized
apparel, meeting the expectations of their student customers.
INTERNSHIP OBJECTIVE AND SCOPE
Purpose of the Internship
It serves as a practical bridge between academic learning and the dynamic challenges of the
industry. Additionally, internships foster skill development in areas such as market research,
content creation, social media management, and campaign analysis. Exposure to diverse
projects and teams enhances adaptability and collaboration skills.
Moreover, internships provide insight into industry practices, trends, and the application of
emerging technologies, contributing to a well-rounded understanding of the marketing
landscape. Ultimately, a marketing internship aims to cultivate a foundation of practical
expertise, professional networks, and a competitive edge for future career endeavors.
As a marketing intern, I played a vital role in supporting the marketing team's efforts to
achieve its goals. I have been actively involved in various aspects of marketing, including:
Supervisor's Expectations
● Possess strong research and analytical skills: I should be able to gather, analyze,
and interpret market data to provide actionable insights.
● Show adaptability and willingness to learn: I should be open to new ideas and
challenges, readily adapting to the ever-changing marketing landscape.
● Contribute actively to team projects and collaborate effectively: I should be a
team player, working harmoniously with colleagues to achieve shared goals.
Team Collaboration
As an intern, I actively collaborated with the marketing team, contributing my skills and
perspectives to achieve common objectives. I have:
● Sought guidance and mentorship from experienced team members: I will actively
seek guidance from senior marketing professionals, learning from their expertise and
experience.
At Stubborn Factory, the daily tasks used to be assigned to me by the team leader. These tasks
were as follows:
● I used to research the given colleges and universities and find out their respective
clubs and groups.
● Afterward, I gathered the contact details of the head authorities of the respective clubs
and groups.
● Then, my work was to call the potential clients and do a sales pitch.
● I was also obliged to brainstorm marketing ideas for the growth of our company.
● I also have to research various brands and see how they are growing, and what
marketing strategies they are applying for their growth.
● Not knowing where to start: There are many different aspects of marketing, and it
was difficult for me to know where to focus my efforts.
● Gained a better understanding of the marketing industry and its different roles.
Value Addition
Internships can be a valuable addition to any student's career. They provide an opportunity to
gain hands-on experience, develop new skills, and make important networking connections.
Interns can also learn about different career paths and see if a particular industry is a good fit
for them.
Here are some of the ways that internships can add value to the career of interns:
● Learn about different career paths: Internships can help students learn about
different career paths and see if a particular industry is a good fit for them. This can
help them to make informed decisions about their future careers.
● Get a foot in the door: Internships can help students to get a foot in the door at their
dream company. Many companies offer internships to students that they are interested
in hiring upon graduation.
● Build their resumes: Internships can help students to build their resumes and make
them more competitive to potential employers.
● Increase their earning potential: Studies have shown that interns who complete
internships tend to earn more than their non-interning peers after graduation.
● Develop their soft skills: Internships can help students develop important soft skills,
such as communication, teamwork, and problem-solving.
● Improve their job satisfaction: Studies have shown that interns who complete
internships tend to be more satisfied with their jobs than their non-interning peers.
● Increase their chances of getting a job: Studies have shown that interns who
complete internships are more likely to get a job after graduation than their
non-interning peers.
Internship Summary
I recently had the opportunity to interview for a marketing internship at Stubborn Factory. I
was very excited about this opportunity because I have always been interested in marketing
and I think Stubborn Factory is a great company.
The interview was with the Chief Marketing Officer, and the marketing manager at Stubborn
Factory. She was very friendly and approachable, and she made me feel comfortable right
away.
She asked me a variety of questions about my experience and qualifications. I was able to
answer all of her questions confidently and I feel like I made a good impression.
One of the things that I really liked about Stubborn Factory is that they are very focused on
their respective goal. The Interviewer also told me that they offer a variety of training and
development opportunities for their interns.
I was very excited about the possibility of working at Stubborn Factory. I think it was a great
opportunity to learn more about marketing and to gain some valuable experience.
● www.google.com
● bard.google.com
● www.stubbornfactory.com
● www.wikipedia.com
● www.googlesheets.com
● www.gmail.com