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Lesson 1 - Course Introduction

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Lesson 1 - Course Introduction

Uploaded by

farolconservador
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© © All Rights Reserved
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ITIL® 4 Specialist

High Velocity IT (HVIT)

Based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS. All rights reserved.
ITIL® is a registered trade mark of AXELOS Limited used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited used under permission of AXELOS Limited. All rights reserved.
AXELOS® is a registered trade mark of AXELOS Limited used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited used under the permission of AXELOS Limited. All rights reserved.
About ITIL 4

• A widely accepted best practice framework in IT Service


Management (ITSM)

ITIL 4
• Adopted by a majority of the organizations and
professionals across the world

• A framework that facilitates business transformation


and growth
About ITIL 4

• ITIL is mapped in ISO 20000 Part 11.

• This recognizes the way ITIL can be used to meet the


requirements set for ISO 20000 certification.

• This is the first such mapping that ISO has allowed to be


a part of their standards.
ITIL 4 Specialist HVIT: Qualification

Provides the candidate with an understanding of:


• Functioning of organizations and digital operating models in
high-velocity environments
• Agile and lean practices
• Technical practices and technologies
ITIL 4 HVIT: Examination

Assesses whether the candidate can Is one of the prerequisites for


demonstrate sufficient understanding the designation of ITIL 4
and application of ITIL 4 to HVIT Managing Professional
ITIL 4 HVIT Certification: Prerequisites

Candidate must have passed Candidate must have attended


the ITIL 4 Foundation an accredited training course
examination. for this module.
ITIL 4 HVIT Certification: Target Audience

Individuals continuing their journey in


service management

Existing ITIL qualification holders ITSM managers and aspiring ITSM


wishing to develop their knowledge managers

IT managers and practitioners


involved in digital services or working
in digital transformation projects
ITIL 4 HVIT Examination Design

• ITIL 4 HVIT is a closed book examination. No materials other


than the examination materials are permitted.
• The duration is 90 minutes.
• The candidates taking the exam in a language that is not their
native or working language are awarded 25% extra time, that
is, 113 minutes in total.
ITIL 4 HVIT Question Types

• There are 40 Objective Test Questions (OTQs) with four


options from which one of the options will be the correct
answer.
• Distractors or wrong answers are the options that
candidates with incomplete knowledge or skill would be
likely to choose. These are generally plausible responses
relating to the syllabus area being examined.
• Question styles used within this type are:
o Standard OTQ
o List OTQ (Multiple correct answers)
o Negative standard OTQ
Question Types: Examples

Example of Negative Standard OTQ:


Which is NOT a defined area of value?
a) Q
Example of List OTQ: b) P
Which statement about service c) R
asset and configuration d) S
management is CORRECT?
1. It does Q
2. It does P NOTE: Negative questions are only used as an
3. It does R exception, where part of the learning outcome is
4. It does S to know that something is not done or should
not occur.
a) 1 and 2
b) 2 and 3
c) 3 and 4 Example of Standard OTQ:
d) 1 and 4 Which is a source of best
practice?
a) Q
NOTE: Multiple items are correct. List b) P
style questions are never negative.
c) R
d) S
Scoring

ITIL Scores

• Number of questions: 40
• Marks: Each question is worth 1 mark
• Total marks: 40 marks
• There is no negative marking
• Provisional pass mark: 70% or higher, meaning a raw score of
28 marks or above
Weightings by Bloom’s Level

Bloom's taxonomy is a set of six hierarchical models used to classify educational learning objectives into
levels of complexity and specificity.

There are 27 questions at Bloom’s


Level 3 = approx. 67.5%

There are 13 questions at Bloom’s


Level 2 = approx. 32.5%
Weightings by Learning Outcome

Learning Outcomes No. of Approx.


Questions Weighting
Understand concepts regarding the high-velocity nature of the 7 17.5%
digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL 3 7.5%
operating model
Understand the importance of the ITIL Guiding Principles and other 6 15%
fundamental concepts for delivering high velocity IT
Know how to contribute to achieving value with digital products 24 60%
Let’s Begin!

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