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Code 0x8003001D Could Not Access File For Write Operation - Received When Trying To Change Security Gateway Version

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8 views

Code 0x8003001D Could Not Access File For Write Operation - Received When Trying To Change Security Gateway Version

Uploaded by

wedex56106
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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"code 0x8003001D could not access file for write operation" received when trying to Technical Level

change Security Gateway version

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Solution ID sk166013

Technical Level

Product SmartConsole
Version R80.10 (EOL)
OS Gaia
Date Created 03-Aug-2020
Last Modified 10-Oct-2020

Symptoms
Changing the Security Gateway version to R80.10 causes the object to be unable to saved, the following error is shown:
"failed to save object server error is an internal error has occored. code 0x8003001D could not access file for write operation.
Please contact internal support".

Following log is found in the cpm.elg file:


[DATE TIME] INFO threat.coresvc.ThreatIpsRulebaseTrigger [qtp1053459787-94]: The IPS exception rule has more then 1 install on
targets - remove the gateway from it
[DATE TIME] ERROR coresvc.internal.LockingSvcImpl [qtp1053459787-94]: Object 1fbc8f1a-655c-4a8c-89dd-0a32b7df9b08 is locked for
operation CP_LOCK_OPERATION_EDIT by other session
[DATE TIME] ERROR coresvc.internal.LockingSvcImpl [qtp1053459787-94]: locking session id: 821440ab-2bef-44e7-b470-06e07ceeeafd
[DATE TIME] ERROR coresvc.internal.InterBeanNotificationSvcImpl [qtp1053459787-94]: Throwing exception to publisher
[DATE TIME] ERROR internal.rulebase.RulebaseCrudSvcImpl [qtp1053459787-94]: Lock exception was occurred: {}
com.checkpoint.management.coresvc.ngm_api.EntityLockException: Object 1fbc8f1a-655c-4a8c-89dd-0a32b7df9b08 is locked for operati
CP_LOCK_OPERATION_EDIT by other session
at com.checkpoint.management.dleserver.coresvc.internal.LockingSvcImpl.throwEntityLockException(LockingSvcImpl.java:1668)
at com.checkpoint.management.dleserver.coresvc.internal.LockingSvcImpl.throwEntityLockExceptionLockExists(LockingSvcImpl.java:40
at com.checkpoint.management.dleserver.coresvc.internal.LockingSvcImpl.getLockRequestsToLockOrUnlock(LockingSvcImpl.java:156)
at com.checkpoint.management.dleserver.coresvc.internal.LockingSvcImpl.getLockRequestsToLock(LockingSvcImpl.java:1017)
at com.checkpoint.management.dleserver.coresvc.internal.LockingSvcImpl.doLock_aroundBody12(LockingSvcImpl.java:1457)
at com.checkpoint.management.dleserver.coresvc.internal.LockingSvcImpl$AjcClosure13.run(LockingSvcImpl.java:1)

Cause
A lock exists on an IPS exception.

Solution
Remove the locked session from SmartConsole: Manage & Settings > Administrators.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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