Strategic Management
Strategic Management
Strategic Management
Strategic Management
Strategic
CONCEPTS AND CASES
AAaHTagement
CONCEHUIUY8IUIUGBFHYUI9O98PTS AND CASES
1
Core Course Description
The course emphasizes the value and process of
strategic management. In addition to familiarizing
students with new subject matter, students are expected to
integrate and apply their prior learning to strategic
decision making in organizations. The Strategic
Management course is designed to explore an
organizations vision, mission, examine principles,
techniques and models of organizational and
environmental analysis, discuss the theory and practice
of strategy formulation and implementation for the
development of effective strategic business leadership
2
LEARNING OBJECTIVES
On completion of this course, students will be able to:
•Understand the strategic decisions that organizations make and have an ability to
engage in strategic planning.
•Explain the basic concepts, principles and practices associated with strategy
formulation and implementation.
•Integrate and apply knowledge gained in basic courses to the formulation and
implementation of strategy from holistic and multi-functional perspectives.
•Analyze and evaluate critically real life company situations and develop creative
solutions, using a strategic management perspective.
•Conduct and present a credible business analysis in a team setting
•Understand the crucially important role of strategic management for competitive
advantages of business organizations
3
Course Topics:
Chapter One
Strategic Management
An Introduction
1.1.Strategic thinking Vs. Strategic management Vs. Strategic planning
1.2. Meaning of Strategic Management,
1.3. Nature of Strategic Plan and Strategic Decision
1.4. Approaches to Strategic Decision Making
1.5. Levels of Strategies
1.6. The Strategic Management Process
1.7. Strategic Management: Merits and Demerits
4
History
The strategic management concept was known as Business Policy. It
was first introduced at Harvard Business School in 1911. Many of the
concepts and techniques that deal with strategic management have been
developed and implemented successfully by business corporations
such as General
6
Definitions
Strategic management is a set of managerial decisions and actions
that determines the performance of a corporation in the long run.
It includes environmental scanning (both external and internal),
strategy formulation (strategic or long-range planning), strategy
implementation, and evaluation and control.
The study of strategic management, therefore, emphasizes the
monitoring and assessment of external opportunities and threats in
light of a corporation's strengths and weaknesses.
This is initiated with the set-up of mission, vision, goals and
objectives of a company.
****strategic management focuses on integrating management,
marketing, finance/accounting, production/operations, research and
development, and information systems to achieve organizational
success.
9
SM Characteristics, Benefits and Limitations
SM Characteristics
**Long-term Direction
** Change will occur
** Future oriented and proactive
** Significant risks
** Affect operational decisions
** Competitive advantages
Benefits of SM
**Reduces uncertainty
** Links short and long term objectives
** Facilitates control –Take a corrective actions
**Facilitates measurement-
Benefits of SM
(Cont’d)
**Proactive
Initiate and influence activities
**Principal Benefit
Formulate better strategies
Systematic, logical, and rational approach
**Communication
Key to successful strategic management
**Financial Benefits
More profitable and successful
Improvements in sales, profitability, and productivity
Benefits of SM
(Cont’d)
***Nonfinancial Benefits
*Enhanced awareness of external threats
*Understanding of competitors’ strategies
*Increased employee productivity
*Reduced resistance to change
*Clear performance-reward relationships
*Order and discipline to the firm
*View change as opportunity
Limitations of SM(Cont’d)
Limitations:
• Expensive
• Unrealistic Expectation
• Resistance or lack of commitment in implementation
stage
Forward
Integration
Vertical
Integration
Strategies Backward
Integration
Backward Vertical Integration
A backward vertical integration strategy involves a firm moving back
along the value chain and entering a supplier’s business.
value chain
Some firms use this strategy when executives are concerned that a
supplier has too much power over their firms.
In the early days of the automobile business, Ford Motor Company
created subsidiaries that provided key inputs to vehicles such as rubber,
glass, and metal.
This approach ensured that Ford would not be hurt by suppliers holding
out for higher prices or providing materials of inferior quality.
Market
Intensive Development
Strategies
Product
Development
Intensive Strategies
Cont’d
Market Penetration
• Seeking increased market share for present products
or services in present markets through greater
marketing efforts
Market Development
• Introducing present products or services into new
geographic areas
Product Development
• Seeking increased sales by improving present
products or services or developing new ones
Types of Strategies
Cont’d
Types of Strategies
Related
Diversification
Diversification
Strategies
Unrelated
Diversification
Types of Strategies
Cont’d
Related Diversification
Adding new but related products or
services
Unrelated Diversification
Adding new, unrelated products or
services
Types of Strategies
Cont’d
Retrenchment
Defensive Divestiture
Strategies
Liquidation
Defensive Strategies
Retrenchment
Regrouping through cost and asset
reduction to reverse declining sales and
profit
Divestiture
Selling a division or part of an organization
Liquidation
Selling all of a company’s assets, in parts,
for their tangible worth
Quote
"A firm that continues to employ a previously successful strategy
eventually and inevitably falls victim to a competitor."
—William Cohen
Strategic management allows an organization to be more proactive than
reactive in shaping its own future; it allows an organization to initiate and influence
(rather than just respond to) activities—and thus to use control over its own
intention. Small business owners, chief executive officers, presidents, and
managers of many for-profit and nonprofit organizations have recognized and
realized the benefits of strategy Mgt
10
CANOE THEORY
• Think of your organization as a long canoe
• The canoe has a destination
• Everyone in the canoe has a seat and paddle
• Everyone is expected to paddle
• Those who won’t paddle have to get out of the canoe
• Those who prevent others from paddling have to re-adjust or
get out of the canoe
• There are no passengers in the canoe
• The canoe theory understands crisis
• The canoe theory says you have the right to be happy
11
Strategic Management
Versus
Strategic Thinking
Features of Successful Strategic Management
*Is fresh and continuous, not fixed and old.
*Leads to resources decisions.
*Engages and motivates all staff.
*Is user friendly.
*Is participatory,
*Is flexible.
*Is Proactive
*Not a Quick Fix
*Part of Quality Management
*Remunerations Increase over Time
12
Strategic Thinking
Think Outside-In:
• Market
• Competition
• Company
• Often leaders start by thinking of themselves,
then competition, and lastly
• Marketplace
• Strategic thinkers always think from the
outside-in and avoid thinking in
• Reverse
13
Strategic Thinking
Refers to the ability to analyze multipart situations
Expect potential out come
Formulate well-considered plan to achieve long term objective
It involves a proactive and forward/headfirst/ looking approach
Mental or cognitive process utilized by individual to plan for the future
Forecasting
Visionary mindset
Decisiveness
Efficient Resource Allocation
Brainstorming
Delegating task based on strength and expertise
Analyze customer feedback
Setting the best methods of communication
Types Strategic Thinking
Divergent
Convergent
Logical Thinking
Divergent
Divergent –Moving or extending in different direction from a common
points.
Convergent
Convergent---when two or more things come together to form anew
whole.
Logical Thinking
14
Strategic planning cont’d
Mission:-What we do be current to do
Sense of urgency:-Why we need a strategy
Vision:-Where we need to go
Customer/stakeholders/
Service/Program How we will achieve it
Processes
People/Knowledge/
Financial
Values:-Beliefs we will follow
15
Why Some Businesses Do No Strategic Planning
Some firms do not engage in strategic planning, and some firms do
strategic planning but receive no support from managers and employees.
Some reasons for poor or no strategic planning are as follows:
• Lack of knowledge or experience in strategic planning—No training in
strategic planning.
• Poor reward structures—When an organization assumes success, it often
fails to reward success. When failure occurs, then the firm may punish.
• Firefighting—An organization can be so deeply embroiled in resolving crises
and firefighting that it reserves no time for planning.
• Waste of time—Some firms see planning as a waste of time because no
marketable product is produced. Time spent on planning is an investment.
• Too expensive—Some organizations see planning as too expensive in time and
money.
• Laziness—People may not want to put forth the effort needed to formulate a plan.
• Content with success—Particularly if a firm is successful, individuals may feel
there is no need to plan because things are fine as they stand. But success today
does not guarantee success tomorrow.
• Fear of failure—By not taking action, there is little risk of failure unless a problem
is urgent and pressing. Whenever something worthwhile is attempted, there is some
risk of failure.
Cont’d
• Overconfidence—As managers amass experience, they may rely less on
formalized planning. Rarely, however, is this appropriate. Being overconfident
or overestimating experience can bring demise. Forethought is rarely wasted and
is often the mark of professionalism.
• Prior bad experience—People may have had a previous bad experience with
planning, that is, cases in which plans have been long, cumbersome, impractical,
or inflexible. Planning, like anything else, can be done badly.
16
Strategic plans Cont’d
A strategic plan is usually attended by the
development of annual working plans that define the
responsibilities in terms of its execution, deadlines and
required resources in more detail.
It may include the organizational and operational
steps to be taken in order to achieve the goals defined by
the plan.
NATURE AND CHARACTERISTICS OF BUSINESS
STRATEGY
1. Objective Oriented:
a)To increase market share.
b) To increase customers satisfaction.
c) To enhance the goodwill of the firm.
2. Future Oriented:
a) Success of the business in future.
b) The productivity of the business in future.
c) The opportunity to develop and grow in future in different business
5. Universally Applicable:
Strategies are universally applicable and accepted irrespective of
business nature and size. Every business unit designs strategy for its
survival and growth.
The presence of strategy keeps business moving in right direction
Building a Strategic Plan
Input Gathering from outside
―External‖ issues refer to all factors with roots outside the entity; they do not
necessarily relate to issues that come from outside the company. It is also important
to gather information about the target clients (i.e. those who are the recipients and
beneficiaries of the services delivered).
Such inputs help to identify and understand how to group clients, and more
importantly, how to characterize their desired outcomes that would result from
receiving the services.
17
Nature strategic decisions
***Strategic decisions usually
**Have a long-term power on the business
**Have an impact on the whole organization
**On its future direction
**On the opportunity of its activities
**On the limitations of the firm
**Define the basis on which the firm competes or co-operates:
**Based on which competencies and / or advantages
**In which markets
**By providing which value for the customer
**Align the organizational activities with its environment, its resources and
capabilities.
**Are taken at top-management level
**Have a significant impact on resource allocation
**Require irreversible commitments and hence risk some sunk cost investments
**Involve major change
**Are taken under uncertainty / under incomplete information
Difference between strategic, tactical and operational decisions
Strategic decisions
Support the organizations vision, mission, and values
Have significant resource allocation impact
Set precedents for decisions further down in the organization
occur infrequently, may be irreversible
have a potentially material effect on the organizational competitiveness,
Are made by top managers
Tactical decisions
Are less all-encompassing than strategic ones
Involve formulation and implementing policies for the organization
Are usually made by mid-level managers
Often materially affect particular business functions such as marketing of production, or
a business unit
Have fewer resource implications
Operational decisions
Support day-to-day decisions needed to operate the organization
Take effect over a few days of weeks
Are made by lower-level managers
Are made regularly and often on the fly
Tend to be highly structured, often with well-defined procedure manuals or within readily understood
parameters/Limitation/
Levels of strategy
Levels of strategy
**There are companies that are working in different business lines
with regards to products /services, markets or technologies and are
managed by same top management. In this case such companies need
to frame different strategies.
A)Corporate level
b) Business level
c) Functional/operational level
–
Corporate level
Corporate level strategies are overarching plan of action covering the various
functions that are performed by different strategic business unit, which involved in a
signal line of business the plan deals with the objectives of the company, allocation
of resource and co-ordination of SBUs for best performance.
Corporate Strategy is regarded as encompassing the aims and objectives of the
organization together with the means of how these are to be achieved. It is, by definition,
holistic, i.e., it embraces all of the company‘s different businesses and functions. Andrews
defined corporate strategy as: ‗the pattern of major objectives, purposes or goals and essential
policies or plans for achieving those goals, stated in such a way as to define what business the
company is in or is to be in and the kind of company it is or is to be‘.
Chandler believed that it should also be concerned with ‗the allocation of resources
necessary for carrying out these goals‘. In defining its corporate strategy, the firm has to
satisfy the sometimes-contradictory expectations of several differing constituencies including,
obviously, customers as well as suppliers, shareholders, and employees.
It is widely believed that corporate strategy should address the essentials of the
organization, namely, the ―what‖, ―why", "how‖, and ―when‖, of the organization.
It is concerned with ―what businesses is the company in or would like to be in?‖ Secondly,
it embraces ―why the company is in business?‖ i.e., the specific sales, profit, and rate of return
and growth targets it has or should have. Thirdly, the company needs to define ―how‖ it aims
to achieve those targets, such as the technologies it will use, the markets it is or should be
operating in, and the products it markets or should market in order to achieve those objectives.
Finally, the company needs to decide ―when‖ it aims to achieve those goals and the period
over which it defines its strategy.
Business strategy or competitive strategy
Business strategy or competitive strategy is empowered to make key decisions
about current and future strategy within the framework of the overall corporate strategy.
It seeks to determine how an organization should compete in each of its businesses.
For a small organization in only one line of business or the large organization that has
not diversified into different products or markets, the business-level strategy typically
overlaps with the organizations corporate strategy.
The essence/principle/ of business strategy is achieving sustainable
competitive advantage. It has three aspects:
(1) deciding what product/service attributes (lower costs and prices, a better product, a wider
product line, superior customer service, emphasis on a particular market niche) offer the
best chance to win a competitive edge;
(2) developing skills, expertise, and competitive capabilities that set the company apart from
rivals; and
(3) trying to insulate the business as much as possible from the effects of competition
BS or CS
Focus on Cost leadership strategy ,Differentiations, Better Strategy
Functional Strategy
Functional Strategy seeks to determine how to support the business-level strategy. A
firm needs a functional strategy for every competitively relevant business activity and
organizational unit – Production, Marketing, Customer service, Distribution, Finance,
HR, IT, and so on.
Functional strategies, while narrower in scope than business strategies, add relevant
detail to the overall business game plan by setting forth the actions, approaches, and
practices to be employed in managing a particular functional department or business
process or key activity.
They aim at establishing or strengthening specific competencies and competitive
capabilities calculated to enhance the company‘s market position and standing with its
customers
Example
•Marketing Strategy: A company like Coca-Cola might have a marketing strategy to
strengthen its brand image by associating it with happiness and fun
•Financial Strategy: A startup capacity have a financial strategy of securing additional capital
to fuel/enrgy/ its rapid growth.
Most common functional strategies used in management are: financial strategy,
marketing strategy, production strategy, human resources strategy (personnel strategy) and
research and development strategy.
Process of Strategic Management
Analysis of Organization
The second step is concerned with performing a strategic analysis of the
organization. It involves scanning all internal and external forces influencing the
operation of the business. In this sufficient information is gathered regarding the
environment within which business operates for setting objectives.
Setting Objectives
It means deciding objectives to be accomplished for reaching the vision. These
objectives serve as the means for evaluating the performance and progress of
organization Managers at different positions within the organization decide the
varied set of objectives as per their position. These objectives are linked to each
other in a way that those set by managers at lower level helps in achieving the one
which is decided by senior managers.
Strategy Formulation
After deciding various objectives to be achieved, the next step is choosing the
most appropriate action among different alternatives available for attaining them.
Managers after detailed analyses of various options, selects the best strategy for
performing organization activities.
Strategy Implementation
In this step, strategies framed by managers are put into action by successfully implementing
them within the organization. Strategic implementation is a crucial step in this process because
unless the chosen strategies are properly implemented, the intended work cannot be achieved.
It involves properly organizing structure of the organization, fixing roles and responsibilities and
developing an efficient decision-making process.
SWOT Analysis
This is a crucial part of the strategy management process. A SWOT analysis focuses on
evaluating the strengths, weakness, opportunities and threats of an organization
The Advantages of Strategic Management
Discharges Board Responsibility
The first reason that most organizations state for having a strategic management process is
that it discharges the responsibility of the Board of Directors.
Forces an Objective Assessment
Strategic management provides a discipline that enables the board and senior management to actually take a step
back from the day-to-day business to think about the future of the organization. Without this discipline, the
organization can become solely consumed with working through the next issue or problem without consideration of
the larger picture
Provides a Framework for Decision-Making
Strategy provides a framework within which all staff can make day-to-day operational decisions and
understand that those decisions are all moving the organization in a single direction. It is not possible
(nor realistic or appropriate) for the board to know all the decisions the executive director will have
to make, nor is it possible (nor realistic or practical) for the executive director to know all the
decisions the staff will make. Strategy provides a vision of the future, confirms the purpose and
values of an organization, sets objectives, clarifies threats and opportunities, determines methods to
leverage strengths, and mitigate weaknesses (at a minimum).
Enables Measurement of Progress
A strategic management process forces an organization to set objectives and measures of
success. The setting of measures of success requires that the organization first determine
what is critical to its ongoing success and then forces the establishment of objectives and
keeps these critical measures in front of the board and senior management.
The Disadvantages of Strategic Management
The Future Doesn’t Unfold As Anticipated
One of the major criticisms of strategic management is that it requires the organization to
anticipate the future environment in order to develop plans, and as we all know, predicting
the future is not an easy undertaking. The belief being that if the future does not unfold as
anticipated then it may invalidate the strategy taken.
It Can Be Expensive
There is no doubt that in the not-for-profit sector there are many organizations that cannot
afford to hire an external consultant to help them develop their strategy. Today there are
many volunteers that can help smaller organizations and also funding agencies that will
support the cost of hiring external consultants in developing a strategy. Regardless, it is
important to ensure that the implementation of a strategic management process is
consistent with the needs of the organization, and that appropriate controls are
implemented to allow the cost/benefit discussion to be undertaken, prior to the
implementation of a strategic management process.